3 September, 2025

U Mobile enhances device bundle offerings with Device Care, a subscription service that enables customers to swap phones anytime from just RM4 per month

Device Care is a flexible monthly subscription that enables U Postpaid and U Biz customers to easily swap their devices across colours, models and brands
Starting from just RM4 per month, customers can enjoy 24/7 access to the Device Care Service Portal to submit their requests, along with convenient door-to-door pick-up and delivery, as well as service fulfilment in as fast as six business hours within the Klang Valley
The launch of Device Care underscores U Mobile’s ongoing commitment to providing an enhanced customer experience by making device protection services accessible and convenient

KUALA LUMPUR, 3 September 2025 – U Mobile, Malaysia’s newest 5G network provider, has launched Device Care, a flexible monthly subscription service that enables its customers to easily swap their devices across colours, brands, and models within the same generation and recommended retail price. Customers maydo so regardless of their device condition or if they simply want a change of device. Device Care is introduced in partnership with bolttech Device Protection Malaysia (bolttech), a leading device protection solutions company.

From just RM4 per month, Device Care makes the process convenient for customers as they can submit their requests to swap their phones through the 24/7 Device Care Service Portal, which is managed by bolttech. Once a request is submitted, customers will enjoy convenient door-to-door pick-up and delivery, with service fulfilment in as fast as six business hours within the Klang Valley. All swapped devices are covered by a 12-month warranty, and customers can enjoy up to two service requests per year, with a bolttech service fee applicable per request.

Device Care is available to U Mobile’s U Postpaid and U Biz customers who purchase a device bundle through U PayLater or U SaveMore. As an introductory offer, customers who subscribe to Device Care within 30 days of their device bundle purchase can enjoy RM0 subscription fees for the first three months.

Device Care is available for subscription at any U Mobile store, via the MyUMobile App, or the U Mobile Online Store.

The launch of Device Care underlines U Mobile’s ongoing commitment to enhance customer experiences by making the device protection services accessible and convenient. For more information, visit www.u.com.my/devicecare.

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About U Mobile

U Mobile is a trusted name in the telco industry, known for its innovative mindset and network capabilities. As Malaysia’s newest 5G network provider, the company also strives to provide unbeatable converged solutions and unparalleled customer experience via a next gen 5G network that is enterprise grade, driving adoption and fostering digital transformation. U Mobile’s vision is to be Malaysia’s favourite digital services partner by delivering innovative solutions that constantly make things possible.

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