Global contact centers

Deliver exceptional customer service

Our global contact centers optimize customer support across the insurance policy lifecycle, offering high-quality service while enhancing cost efficiency for our partners.

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Overview

Optimizing insurance customer service worldwide

Our contact centers enhance customer service across the insurance and protection sectors. With multi-language support, omni-channel servicing, and seamless integration with your existing platforms, we provide consistent, high-quality service throughout the policy lifecycle. This allows our partners to extend customer support from onboarding to claims management, ensuring that every customer is supported at each stage of their journey.

5.6m

Active policies

350K

New customers per month

60K

Points of sale

Benefits

Comprehensive, flexible support throughout the insurance journey

Our global contact centers provide flexible, scalable solutions that optimize customer satisfaction while streamlining support operations, ensuring that insurance customers receive exceptional service at every touchpoint.

Tailor customer service to every individual need

We offer voice, chat, email, and chatbot services to cater to various customer needs, ensuring they can access support through their preferred channel at any point in the policy lifecycle.

Provide quick, convenient solutions with ease

With our advanced self-service tools, customers can easily find answers to their questions and get the help they need with their policies, reducing wait times and improving overall satisfaction.

Seamlessly expand your customer support

Our global network ensures that partners can scale their support operations to match growing customer bases, maintaining high levels of service quality without sacrificing efficiency.

Features

Advanced customer service tools for seamless support

Our global contact centers offer powerful features to streamline customer service, ensuring a smooth experience for every policyholder.

Multi-channel support

Provide customer assistance through voice, chat, email, and chatbot services, catering to individual preferences and needs throughout the insurance journey.

Self-service capabilities

Offer quick and easy self-service options to customers, allowing them to find answers and support without waiting for a representative.

Scalable service operations

Scale your customer service operations as your business grows, ensuring you can meet the increasing demands of your expanding customer base.

Let us help you power your insurance customer service.

Become a partner

Insights into Success

Explore Our Case Studies

Joining bolt’s ecosystem brings opportunities and benefits to your business

An Italian mobile network operator partnered with bolt to implement advanced device protection and lifecycle solutions, boosting sales, expanding its market, and enhancing customer loyalty while positioning itself as a market leader in device management.

See the case study

Sales increase

50+

Improved NPS

99%

Service requests processed within 24hrs

A national insurer partnered with bolt to implement a unified insurance distribution platform, expanding its agent network, increasing quoted premiums, and improving service efficiency to meet growing market demands while enhancing customer satisfaction nationwide.

See the case study

300%

Agent growth in 5 years

$4bn

In quoted premiums since 2021

20k

Daily insurance quotes

A financial services organization partnered with bolt‘s digital insurance platform to overcome market and technology challenges. The switch led to growth in quoted premiums, enhanced customer satisfaction, improved operational efficiency, and boosted agent productivity, securing their competitive edge.

See the case study

75%+

Increased revenue

135%

Conversion increase

80%+

Improved net promoter score

A personal lines broker partnered with bolt to modernize its operations, adopting a fully digital insurance platform. This shift improved client service, streamlined quoting processes, and drove substantial growth in premium volume, maintaining their reputation for tailored solutions.

See the case study

113%

Premium growth

100%

Digital transformation

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