Title: Process Excellence Assistant Manager
Division: Operational Excellence
Primary Report To: Head of Operational Excellence
Secondary Report To: Country Head

Roles & Responsibilities

• Work closely with senior management to identify process improvement opportunities from time to time, within any area of the company
• Be responsible to lead and deliver on the project/ program goals defined by the Sr. Management from time to time
• Be accountable for the successful execution of defined process improvement projects
• Set up a robust governance mechanism to ensure that checks and progress reviewed are conducted as scheduled
• Identify and lead process improvement projects that support strategic imperatives through use of Lean Six Sigma methodology
• Identify and lead process ISO 9001
• Identify and highlight improvement projects towards improvement in quality, reduction of cost, increase in productivity and improving cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
• Identify and assist the team to set up performance audit metrics for each project undertaken, to facilitate future process compliance audits
• Carry out short to medium term travel to other offices across South East Asia
• Assist the team in development of an online repository and communication channel for processes and improvement projects
• TQM

Qualifications & Skills

• Experience in optimization/automatization of business processes
• Strong project management skills- ability to handle multiple projects having unstructured scoping
• Ability to deliver training on Quality methodology is desirable (Six Sigma and Lean)
• Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome
• Excellent analytical skills: Review and provide direction on projects/ programs (Data driven approach)
• Six Sigma/Lean trained at a Green Belt or Black Belt
• Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc.

Title: Business Development Manager
Division: Business Development
Primary Report To: Director of Business Development
Secondary Report To: –

Roles & Responsibilities

• Develop new accounts and nurturing new businesses
• Maintain and manage existing customers, along with identifying and optimizing new business opportunities within accounts
• Develop and implement sales objectives and strategies that will meet and exceed assigned sales quotas and maximize profits
• Develop and maintain excellent relationships with customers and business partners to achieve maximum satisfaction level
• Ensure client’s requirements and expectations are managed
• Develop and implement effective strategic sales plans/activities
• Proactively develop new market and dealers
• Manage, develop and ensure that team members achieve company’s target and follow company’s direction.
• Submission of sales, collection, market analysis & suggestions to improve sales
• Handling sales negotiation & customer complaint, propose & settling of customer
• Identification and reporting of and on business opportunities in target markets
• Management of sales and service teams to deliver profitable growth
• Provide guidance to the sales team to improve overall sales department performance
• Work with all personnel and outside contacts to satisfy clients and achieving company goals
• Identify area of improvement in the company and assist in creating and implementing solutions
• Keep up to date market trends and introduce appropriate actions
• Identify and investigate growth opportunities for the company
• Develop more key accounts, plans and manage key account/s in Malaysia.

Qualifications & Skills

• Min. 5 years of working experience in the related field is required for this position.
• Experienced working as an Business Development Manager (focusing on OEM) in current and/or previous employment.
• Able to develop new business opportunities and manage existing accounts activities.
• Able to gather market intelligence, possess good networking skills, and able to research and analyse background of organisations.
• Has a passion for sales, business development and account management.
• Possess a positive mental attitude towards work and loves challenging assignments.
• Good team player and can work well with people of all levels.
• Possess good communication skills (written and spoken) in English and Bahasa Malaysia.
• Strong planning and organization skills.
• Meticulous with an eye for detail.
• Strength of character to raise and communicate issues or recommendations.
• Computer literacy in word, excel and power point.
• An appetite for growth and personal development.

Title: Underwriting Manager
Division: Underwriting
Primary Report To: Country Head
Secondary Report To: Head of Underwriting at HQ

Roles & Responsibilities

• Assessing documents to identify the level of risk considering underwriting factors and related information and making an effective assessment.
• Carefully drafting and reviewing the insurance policies, forms, applications and pointing out any discrepancies.
• Discuss and agree the insurance terms, policies conditions and pricing with the clients, insurers and reinsurers and brokers.
• Maintaining an elaborated and correct documentation of the decisions taken and policies underwritten.
• Identify opportunities to improve customer experience and reduce underwriting and operational costs.
• Manage book of business to achieve desired underwriting profitability.
• Oversight of underwriting compliance to regulations and market practice ensuring incompliance with Central bank and Insurance Commissions.
• Ad Hoc Task required and relates to underwriting implementation within the country
  Qualifications & Skills
• A basic degree and professional qualification related to Insurance.
• Professional courses involving statistics, business, mathematics, insurance, finance are highly beneficial to this position.
• Minimum 8 years experiences in underwriting (General) with product development background.
• A good analytical skill is a must as they need to scrutinize credit ratings, driving records, comparison of similar policies with meticulous eye for details.
• knowledge in insurance related computer software’s is an added advantage.
• Sound knowledge and experience in all aspect of underwriting Ability to provide advice to senior level management on technical matters
• Ability to develop and execute the strategic direction for the department
• Strong planning and organization skills.
• Strength of character to raise and communicate issues or recommendations
• Computer literacy in word, excel and power point
• An appetite for growth and personal development.
• Knowledge in reinsurance is an added advantage.

Division Objective

• Develop products, pricings and policies aligned to company’s strategic plans.