7 July, 2025

AIS, Samsung, and bolttech jointly launch AIS Care+ with Samsung Care Services

Bangkok, Thailand, 7 July 2025 – AIS, Thailand’s leading 5G intelligent network provider, has partnered with Samsung, the global leader in smartphone technology, and bolttech, a world-leading insurtech company, to launch AIS Care+ with Samsung Care Services. The first partnership of its kind in Southeast Asia, the service offers comprehensive, all-in-one solutions that ensure peace of mind from the moment of purchase, along with exclusive AIS privileges unmatched by any other provider.

With AIS Care+ with Samsung Care Services, customers in Thailand can now enjoy all-in-one coverage include free screen replacement once per year, unlimited repairs with no claim value limits, up to two device switches per year, and one full device replacement annually. Customers who purchase Samsung devices through AIS can access exclusive benefits and nationwide support at Samsung Authorised Service Centers. The service is available for subscription at AIS Shops, Telewiz, AIS Buddy locations, and participating retailers across Thailand.

bolttech, a global leader in insurtech, powers the device care solutions for both AIS Care+ and Samsung Care Services, delivering world-class standards to ensure Thai customers receive maximum protection and peace of mind.

Prapat Siangjan, Chief Retail Management Officer, AIS stated “Beyond delivering an exceptional digital experience through our high-quality network, AIS places great importance on providing comprehensive end-to-end after-sales services. Today, we are proud to elevate our customer care to a new level by partnering with leading companies to launch the AIS Care+ with Samsung Care Services for customers who purchase Samsung smartphones through AIS.

This service offers comprehensive benefits from both AIS Care+ and Samsung Care+, covering every aspect of device usage. It is designed to enhance customer confidence, providing greater peace of mind, convenience, and value in all respects. This initiative reflects AIS’s commitment to delivering a truly differentiated and advanced digital experience that perfectly meets the lifestyle needs of today’s digital consumers.”

Sitthichoke Nopchinabutr, President of Mobile Experience Division, THAI SAMSUNG ELECTRONICS Co., Ltd. stated “As a global leader in the smartphone industry, Samsung is driven by an unwavering commitment to innovation — delivering not only advanced technology but also trusted after-sales service. At the heart of everything we do is our dedication to putting customers first. Our latest collaboration with AIS represents a pivotal step in elevating the standard of device care in Thailand. Through this best-in-class offering, we aim to empower Thai consumers with greater confidence, while delivering the exceptional ownership experience, they deserve.

Aesop Ahn, General Manager – Thailand, bolttech stated “Our device protection service, in collaboration with AIS and Samsung, leading brands in Thailand, marks another significant step in our partner-led market strategy. We will continue working with AIS and Samsung to deliver greater value to their growing customer base.”

AIS Care+ with Samsung Care Services is the most comprehensive after-sales care service for smartphones and tablets in the Galaxy series, designed to provide true peace of mind.

For more details, visit www.ais.th/aiscareplus and the LINE application @AISCarePlus.