20 June 2025

Redefining the future of insurance with generative AI: What we’re learning at bolttech

In a recent Insurance Post article titled “How bolttech is deploying genAI”, our Group Chief Technology & Operating Officer, David Lynch, shares how generative AI is already reshaping the insurance landscape, moving beyond prototypes to deliver real value across underwriting, claims, distribution, and customer engagement. But the difference between short-lived pilots and scalable impact lies in a company’s ability to operationalise this technology with precision, governance, and clear business alignment.

Model selection must be strategic

Not all models suit every use case. Latency, cost, and output quality vary, so model selection should be a business decision, not just a technical one.

At bolttech, we use GenAI in customer-facing processes across our embedded insurance platform. In one case, GenAI generates multi-language insurance content. We route prompts through different models depending on language and complexity—ensuring quality at scale.

Guardrails first, not later

Governance for privacy, bias detection, and accuracy must be built in from the start. In regulated sectors like insurance, it’s essential for trust.

At bolttech, embedding guardrails early helped us accelerate deployment and avoid getting stuck in proof-of-concept loops.

GenAI is best when combined with other AI

GenAI delivers greater value when combined with predictive analytics and machine learning. For instance, predictive models may flag high-risk customers, and GenAI can create personalised retention messages – leading to smarter, more human-centred outcomes.

Infrastructure still matters

Legacy systems slow GenAI adoption. But GenAI can also help—auto-generating APIs or assisting with code transformation during cloud migrations. At bolttech, this accelerates modernisation and reduces technical debt.

Rethinking product and user experience

GenAI is driving a shift to AI-first journeys—powered by conversational interfaces and AI agents.

We’re experimenting with AI-driven design and “mob engineering” with GenAI copilots, helping us develop and iterate faster while retaining human oversight.

From reactive to proactive insurance

The biggest potential of GenAI? Helping insurers move from reactive claims to proactive risk prevention, anticipating loss events and triggering interventions before claims happen.

This is the future we’re building toward. With the right investments and discipline, the industry can follow.

GenAI isn’t just about efficiency. It’s a catalyst for redefining the value insurance delivers

Read the full article in Insurance Post: https://www.postonline.co.uk/technology/7957814/how-bolttech-is-deploying-genai

(Please note that the article sits behind a paywall.)