Embedding insurance into the ecosystem of one of Thailand’s leading mobile operators

dtac, one of Thailand’s largest mobile operators, is on a mission to move beyond connectivity services by launching its insurance platform dSurance for its 19.6m subscribers

The brief

As part of dtac's “fast forward digital” strategy, the telco wanted to develop an embedded insurance marketplace in 2022 that would offer relevant protection products at the point of need for their subscribers. By adding more value to their customer experience, dtac set out to make insurance more accessible and convenient, leveraging their trusted brand.

What we did

In 2022, we helped dtac launch their insurance marketplace platform with a fast and seamless customer experience. dtac was able to leverage our insurance exchange technology and insurance capabilities to launch the dSurance platform in the dtac app in under two months.

bolttech offers

Compliance, licensing and regulatory knowledge and execution

Insurance carrier relationships

Operational support: insurance telesales & dedicated customer service teams

Advanced technology fully integrated into the platform, powered by a single API

What we delivered


insurance products offered on the platform, including Covid-19, Motor, Motorbike, Travel, Pet and PA

0 +

insurance carriers: BKI, AXA, Thaisri, MSIG, Dhipaya, Thanchart, FWD GI, Tune


overall platform conversion rate within 2 months from launch (with some individual products up 10%+)

0 months

from kick-off to commercial launch

Hear what dtac had to say

dtac dSurance lowers the barriers by bringing trusted insurers into one simple, affordable and easy-to-use digital platform. It’s one more example of how dtac can leverage agile, cross-industry partnerships to empower our customers.

How Lih Ren
Chief Marketing Officer, dtac

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