Device Protection

We’re keeping the world connected.

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Our next-generation device protection solutions help millions of people live an uninterrupted digital lifestyle, at home and on-the-move.

10 markets
across 2 continents
5.5 million
customers
36,000
points of sale
every 12 minutes
a device is repaired in Southeast Asia

We partner with telecommunications, retail, device manufacturing, e-commerce and financial services businesses to protect the technology at the centre of customers' lives, from the phones in their pockets to the smart devices in their homes.

With our innovative device protection:

  • Protect all of the devices in your customers' lives
  • Provide high-quality service that’s fast, simple and secure for customers
  • Embed our digital customer sales and servicing features into your product journeys easily
  • Tailor solutions for your business and customers' needs.

Features

Repair

  • Pick-up, repair and deliver within 24 hours
  • Accidental damage
  • Water damage
  • Out-of-warranty repairs
  • Online support

Switch

  • Swap devices for any reason
  • Delivered to your doorstep the next day or sooner
  • Select from the same or similar devices
  • Online service portal

Trade-in

  • Trade-in used smartphones
  • Credit towards the latest devices
  • Real-time dynamic trade-in pricing
  • Digital device diagnosis and valuation
  • Secure data wiping

Digital servicing

  • Through websites, apps and social media
  • Integrated solution for subscription and one-off payments
  • 365 days a year
  • Help to get the most from your smartphone

Click-to-protect

  • Instant digital protection for new and used smartphones
  • Easy-to-use remote diagnostic tools
  • AI-optimised customer experience
  • Can be embedded into any partners’ journey

Device financing

  • Flexible structures
  • Tailored to your business
  • Monthly instalment plans