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\u5728\u8207\u4e0d\u65b7\u4e0a\u5347\u7684\u6210\u672c\u548c\u640d\u5931\u4f5c\u9b25\u722d\u7684\u4fdd\u96aa\u884c\u696d\u4e2d\uff0c\u5438\u5f15\u548c\u7559\u4f4f\u5ba2\u6236\u7684\u56f0\u96e3\u662f\u771f\u5be6\u7684\u3002<\/p>\n\n

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\u5728 Gladly \u7684 2018 \u5e74\u5ba2\u6236\u670d\u52d9\u671f\u671b\u8abf\u67e5\u4e2d\uff0c92% \u7684\u53d7\u8a2a\u5ba2\u6236\u8868\u793a\uff0c\u4ed6\u5011\u6703\u5728\u4e09\u6b21\u6216\u66f4\u5c11\u7684\u7cdf\u7cd5\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u5f8c\u505c\u6b62\u8207\u516c\u53f8\u958b\u5c55\u696d\u52d9\u2014\u201426% \u7684\u5ba2\u6236\u8868\u793a\uff0c\u53ea\u9700\u8981\u4e00\u6b21\u7cdf\u7cd5\u7684\u9ad4\u9a57\u5c31\u6703\u8b93\u4ed6\u5011\u96e2\u958b\uff0cShepard Presentations \u7684\u9996\u5e2d\u9a5a\u5947\u5b98 Shep Hyken<\/a> \u8aaa\u3002<\/p>\n\n

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\"\"<\/figure>\n\n

\u4fdd\u96aa\u516c\u53f8\u5982\u4f55\u61c9\u5c0d\u5ba2\u6236\u5dee\u7570<\/h2>\n\n

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J.D. Power \u7684 Tom Super<\/a> \u8aaa\uff0c\u9019\u4e9b\u7b56\u7565\u5305\u62ec\u5229\u7528\u6578\u64da\u4f86\u6539\u9032\u500b\u4eba\u5316\uff0c\u4ee5\u53ca\u63a1\u7528\u65b0\u7684\u5de5\u5177\u548c\u7b56\u7565\u4f86\u4f7f\u5ba2\u6236\u66f4\u5bb9\u6613\u8cfc\u8cb7\u8ca1\u7522\u548c\u610f\u5916\u50b7\u5bb3\u4fdd\u96aa\u3002<\/p>\n\n

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\"\"<\/figure>\n\n

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\u7406\u89e3\u4e0d\u540c\u7684\u653f\u7b56\u9078\u9805\u5c07\u5982\u4f55\u5f71\u97ff\u4ed6\u5011\u7684\u751f\u6d3b\u662f\u5f71\u97ff\u4fdd\u96aa\u5ba2\u6236\u6eff\u610f\u5ea6\u7684\u6700\u5927\u56e0\u7d20\uff0c\u5e03\u6717&\u7d04\u745f\u592b\u7684 \u7c73\u51f1\u62c9\u00b7\u5e15\u88e1\u514b<\/a> \u8aaa\u3002\n\u5ba2\u6236\u60f3\u77e5\u9053\u4ed6\u5011\u7684\u4fdd\u96aa\u5c0d\u4ed6\u5011\u6709\u4ec0\u9ebc\u597d\u8655\u3002 <\/p>\n\n

Parrick \u88dc\u5145\u9053\uff0c\u76ee\u524d\u53ea\u6709 67% \u7684\u4fdd\u96aa\u6d88\u8cbb\u8005\uff08\u7d04\u4e09\u5206\u4e4b\u4e8c\uff09\u8a8d\u70ba\u4ed6\u5011\u7684\u4fdd\u96aa\u516c\u53f8\u5e6b\u52a9\u4ed6\u5011\u5fb9\u5e95\u4e86\u89e3\u4ed6\u5011\u7684\u4fdd\u55ae\u3002\n\u7136\u800c\uff0c\u7576\u4fdd\u96aa\u516c\u53f8\u52aa\u529b\u5e6b\u52a9\u5ba2\u6236\u5c07\u4fdd\u96aa\u8207\u500b\u4eba\u798f\u5229\u806f\u7e6b\u8d77\u4f86\u6642\uff0c\u4ed6\u5011\u7684\u7e3d\u9ad4\u5ba2\u6236\u6eff\u610f\u5ea6\u5f97\u5206\u5e73\u5747\u63d0\u9ad8\u4e86 9%\u3002 <\/p>\n\n

\u5b78\u7fd2\u5982\u4f55\u5411\u73fe\u6709\u5ba2\u6236\u50b3\u9054\u50f9\u503c\u7684\u904e\u7a0b\u4e5f\u8b93\u4fdd\u96aa\u516c\u53f8\u66f4\u591a\u5730\u77ad\u89e3\u9019\u4e9b\u5ba2\u6236\u3002\n\u9019\u7a2e\u7406\u89e3\u6709\u52a9\u65bc\u4fdd\u96aa\u516c\u53f8\u7559\u4f4f\u73fe\u6709\u5ba2\u6236\u3001\u5438\u5f15\u65b0\u5ba2\u6236\u4e26\u63d0\u9ad8\u81ea\u5df1\u7684\u5e95\u7dda\uff0c\u5728 JD Power \u5f9e\u4e8b\u8ca1\u7522\u548c\u610f\u5916\u50b7\u5bb3\u4fdd\u96aa\u5de5\u4f5c\u7684 David Pieffer<\/a> \u8aaa\u3002 <\/p>\n\n

\u201c\u7531\u65bc\u4fdd\u96aa\u662f\u5927\u591a\u6578\u5ba2\u6236\u7684’\u5fc5\u8cb7’\u7522\u54c1\uff0c\u56e0\u6b64\u4ed6\u5011\u8cfc\u8cb7\u8a72\u7522\u54c1\u7684\u539f\u56e0\u5f88\u7c21\u55ae;\u7136\u800c\uff0c\u4ed6\u5011\u8cfc\u8cb7\u7279\u5b9a\u4fdd\u96aa\u516c\u53f8\u7522\u54c1\u7684\u539f\u56e0\u4e26\u4e0d\u90a3\u9ebc\u660e\u986f\uff0c\u201cPieffer \u8aaa\u3002\n\u5c0d\u65bc\u5e0c\u671b\u9069\u61c9\u7576\u524d\u9700\u6c42\u7684\u4fdd\u96aa\u516c\u53f8\u4f86\u8aaa\uff0c\u672a\u80fd\u77ad\u89e3\u5ba2\u6236\u7684\u98a8\u96aa\u72c0\u6cc1\u4e4b\u5916\u662f\u4e00\u500b\u5f88\u5927\u7684\u932f\u8aa4\u3002 <\/p>\n\n

\u5229\u7528\u5168\u6e20\u9053\u5927\u81bd\u601d\u8003<\/h3>\n\n

\u4fdd\u96aa\u5168\u7ba1\u9053\u901a\u904e\u5be6\u73fe\u66f4\u7c21\u5316\u7684\u670d\u52d9\u70ba\u4fdd\u96aa\u516c\u53f8\u5e36\u4f86\u597d\u8655\uff0c\u4e26\u4ee5\u66f4\u8f15\u9b06\u7684\u6e9d\u901a\u548c\u8207\u4fdd\u96aa\u516c\u53f8\u9032\u884c\u4ea4\u6613\u7684\u5f62\u5f0f\u70ba\u5ba2\u6236\u63d0\u4f9b\u597d\u8655\u3002<\/p>\n\n

\u7136\u800c\uff0c\u5168\u7ba1\u9053\u7559\u4f4f\u5ba2\u6236\u7684\u6700\u5927\u50f9\u503c\u4e4b\u4e00\u5728\u5f88\u5927\u7a0b\u5ea6\u4e0a\u4ecd\u672a\u5f97\u5230\u958b\u767c\uff1a\u5229\u7528\u5168\u7ba1\u9053\u5e73\u81fa\u4f5c\u70ba\u5ba2\u6236\u4e92\u52d5\u5de5\u5177\u7684\u80fd\u529b\u3002<\/p>\n\n

\u201c\u64c1\u6709\u6700\u5f37\u5927\u7684\u5168\u6e20\u9053\u5ba2\u6236\u4ea4\u4e92\u7b56\u7565\u7684\u516c\u53f8\u5e73\u5747\u4fdd\u7559\u4e86 89% \u7684\u5ba2\u6236\uff0c\u201dApplied Systems \u7684 Kris Hackney<\/a> \u8aaa\u3002\n\u7136\u800c\uff0c\u8655\u65bc\u5f31\u52e2\u7aef\u7684\u516c\u53f8\u5e73\u5747\u53ea\u4fdd\u7559\u4e86 33% \u7684\u5ba2\u6236\u3002 <\/p>\n\n

\u901a\u904e\u500b\u4eba\u5316\u4ed6\u5011\u7684\u9ad4\u9a57\u4e26\u4f7f\u5ba2\u6236\u80fd\u5920\u901a\u904e\u9996\u9078\u7ba1\u9053\u8207\u4ed6\u5011\u806f\u7e6b\uff0c\u4fdd\u96aa\u516c\u53f8\u53ef\u4ee5\u5728\u4e0d\u6295\u8cc7\u5927\u6578\u64da\u7684\u60c5\u6cc1\u4e0b\u63d0\u4f9b\u826f\u597d\u7684\u5ba2\u6236\u670d\u52d9\u3002<\/p>\n\n

\u4f5c\u70ba\u4fdd\u96aa\u516c\u53f8\u69cb\u5efa\u7db2\u8def<\/h3>\n\n

\u4fdd\u96aa\u516c\u53f8\u6b63\u5fd9\u65bc\u69cb\u5efa\u6578\u5b57\u7db2\u8def\u4ee5\u6539\u5584\u5ba2\u6236\u95dc\u4fc2\u3002\n\u7136\u800c\uff0c\u4e0d\u61c9\u4f4e\u4f30\u4eba\u969b\u7db2\u8def\u7684\u50f9\u503c\u2014\u2014\u5c24\u5176\u662f\u7576\u4eca\u5929\u7684\u5e73\u53f0\u70ba\u4fdd\u96aa\u516c\u53f8\u548c\u88ab\u4fdd\u96aa\u4eba\u4e4b\u9593\u7684\u95dc\u4fc2\u63d0\u4f9b\u6709\u50f9\u503c\u7684\u8996\u89d2\u6642\u3002 <\/p>\n\n

Apliant \u9996\u5e2d\u57f7\u884c\u5b98 Casey Gustus<\/a> \u8868\u793a\uff0c\u5c07\u4fdd\u96aa\u4ee3\u7406\u4eba\u7d0d\u5165\u516c\u53f8\u7684\u6574\u9ad4\u53bb\u5b64\u5cf6\u65b9\u6cd5\u53ef\u80fd\u6bd4\u50c5\u50c5\u6539\u9032\u6280\u8853\u7522\u751f\u66f4\u5927\u7684\u5f71\u97ff\u3002\n\u4ee3\u7406\u4eba\u4ecd\u7136\u662f\u4fdd\u6301\u5ba2\u6236\u60f3\u8981\u7684\u4eba\u6027\u5316\u4fdd\u96aa\u6c34\u6e96\u7684\u552f\u4e00\u6700\u4f73\u65b9\u5f0f\u2014\u2014\u5b83\u5011\u4f7f\u5ba2\u6236\u53ef\u4ee5\u8f15\u9b06\u56de\u7b54\u4ed6\u5011\u7684\u554f\u984c\uff0c\u5efa\u7acb\u5ba2\u6236\u60f3\u8981\u7dad\u6301\u7684\u95dc\u4fc2\u3002 <\/p>\n\n

\u8d85\u8d8a\u50b3\u7d71\u95dc\u4fc2\u6709\u52a9\u65bc\u5c07\u4fdd\u96aa\u5ba2\u6236\u7d0d\u5165\u4e26\u7559\u4f4f\u4ed6\u5011\u3002\n\u4f8b\u5982\uff0c\u4fdd\u96aa\u516c\u53f8\u53ef\u4ee5\u8207\u8ca1\u52d9\u9867\u554f\u5408\u4f5c\uff0c\u4ee5\u63a5\u89f8\u6f5b\u5728\u7684\u8ca1\u7522\u548c\u610f\u5916\u5ba2\u6236\uff0c\u9019\u4e9b\u5ba2\u6236\u5411\u4ed6\u5011\u7684\u8ca1\u52d9\u9867\u554f\u5c0b\u6c42\u4fdd\u96aa\u8aac\u660e\uff0c\u4fdd\u96aa\u65b0\u805e\u7db2\u7684 Brian O’Connell<\/a> \u8aaa\u3002 <\/p>\n\n

Chubb \u548c Oliver Wyman \u7684\u7814\u7a76\u8868\u660e\uff0c40% \u5c0b\u6c42\u8ca1\u52d9\u9867\u554f\u5e6b\u52a9\u7684\u5ba2\u6236\u6703\u8003\u616e\u8f49\u5411\u8ca1\u52d9\u9867\u554f\uff0c\u8a72\u9867\u554f\u4e5f\u63d0\u4f9b\u8cfc\u8cb7\u4fdd\u96aa\u65b9\u9762\u7684\u8aac\u660e\uff0cChubb Personal Risk Services \u92b7\u552e\u548c\u5206\u92b7\u57f7\u884c\u526f\u7e3d\u88c1 Annmarie Camp<\/a> \u8aaa\u3002<\/p>\n\n

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\u5716\u7247\u4f86\u81ea\uff1a racorn\/\u00a9123RF.com\uff0c julief514\/\u00a9123RF.com\uff0c rido\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

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