{"id":21266,"date":"2024-09-30T14:30:14","date_gmt":"2024-09-30T19:30:14","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e4%bf%9d%e9%9a%aa%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e4%bd%bf%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e6%88%90%e7%82%ba-24-7-%e5%85%a8%e5%a4%a9%e5%80%99%e9%81%8b%e7%87%9f\/"},"modified":"2024-09-30T14:30:17","modified_gmt":"2024-09-30T19:30:17","slug":"%e4%bf%9d%e9%9a%aa%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e4%bd%bf%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e6%88%90%e7%82%ba-24-7-%e5%85%a8%e5%a4%a9%e5%80%99%e9%81%8b%e7%87%9f","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e4%bf%9d%e9%9a%aa%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e4%bd%bf%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e6%88%90%e7%82%ba-24-7-%e5%85%a8%e5%a4%a9%e5%80%99%e9%81%8b%e7%87%9f\/","title":{"rendered":"\u4fdd\u96aa\u804a\u5929\u6a5f\u5668\u4eba\u5982\u4f55\u4f7f\u5ba2\u6236\u670d\u52d9\u6210\u70ba 24\/7 \u5168\u5929\u5019\u904b\u71df"},"content":{"rendered":"\n<p>\u4f5c\u70ba\u4e00\u500b\u884c\u696d\uff0c\u4fdd\u96aa\u696d\u4ecd\u7136\u662f\u63a8\u9032\u4eba\u5de5\u667a\u6167\u7684\u9818\u5c0e\u8005\u3002<\/p>\n\n<p>2017\u5e74\uff0c\u4fdd\u96aa\u516c\u53f8\u5e73\u5747\u6bcf\u5bb6\u516c\u53f8\u5728 AI \u4e0a\u6295\u8cc7 1.24 \u5104\u7f8e\u5143\u3002\n\u9019\u610f\u5473\u8457\u6bd4\u6240\u6709\u5176\u4ed6\u884c\u696d\u7684\u5e73\u5747\u6c34\u6e96\u9ad8\u51fa5400\u842c\u7f8e\u5143\uff0cVentureBeat\u7684 <a href=\"https:\/\/venturebeat.com\/2018\/06\/19\/why-insurance-companies-are-betting-big-on-ai-powered-chatbots\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kelsey Down<\/a> \u8aaa\u3002 <\/p>\n\n<p>DZone \u7684 <a href=\"https:\/\/dzone.com\/articles\/how-chatbots-can-boost-customer-experience-in-insu\" target=\"_blank\" rel=\"noreferrer noopener\">Silky Sinha<\/a> \u8aaa\uff0c\u4fdd\u96aa\u804a\u5929\u6a5f\u5668\u4eba\u662f\u4e00\u7a2e\u4eba\u5de5\u667a\u6167\u5f62\u5f0f\uff0c\u5b83\u4f7f\u516c\u53f8\u80fd\u5920\u96a8\u6642\u70ba\u5ba2\u6236\u63d0\u4f9b\u670d\u52d9\u2014\u2014\u5373\u4f7f\u4eba\u985e\u54e1\u5de5\u5fd9\u65bc\u5176\u4ed6\u4efb\u52d9\u6216\u4e0d\u5728\u8fa6\u516c\u5ba4\u6642\u4e5f\u662f\u5982\u6b64\u3002\n\u96a8\u8457\u6280\u8853\u7684\u6539\u9032\uff0c\u5b83\u751a\u81f3\u53ef\u80fd\u80fd\u5920\u53d6\u4ee3\u5ba2\u6236\u670d\u52d9\u5718\u968a\u7684\u67d0\u4e9b\u4eba\u985e\u6210\u54e1\uff0c\u5275\u9020\u4e00\u500b\u5ba2\u6236\u53ef\u4ee5 24\/7 \u5168\u5929\u5019\u8a2a\u554f\u4fdd\u96aa\u5c08\u5bb6\u7684\u4e16\u754c\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u804a\u5929\u6a5f\u5668\u4eba\u7684\u5de5\u4f5c\u539f\u7406<\/h2>\n\n<p>\u4eca\u5929\u7684\u4fdd\u96aa\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u7684\u4ecb\u9762\u611f\u89ba\u5c31\u50cf\u666e\u901a\u7684\u804a\u5929\u8996\u7a97\uff0c\u4e26\u4e14\u5c0d\u8a71\u8207\u4eba\u985e\u4ea4\u8ac7\u975e\u5e38\u76f8\u4f3c\u3002\n\u7136\u800c\uff0c\u5728\u804a\u5929\u6a5f\u5668\u4eba\u7684\u540d\u5b57\u3001\u982d\u50cf\u548c\u53cb\u597d\u7684\u500b\u6027\u4e4b\u4e0b\uff0c\u6c92\u6709\u4eba\u771f\u6b63\u5728\u90a3\u88e1\u3002 <\/p>\n\n<p>\u76f8\u53cd\uff0c\u6709\u4e00\u7a2e\u6f14\u7b97\u6cd5\u53ef\u4ee5\u89e3\u6790\u4eba\u985e\u4f7f\u7528\u8005\u63d0\u4f9b\u7684\u8cc7\u8a0a\uff0c\u4e26\u6839\u64da\u9019\u4e9b\u8f38\u5165\u8abf\u6574\u5176\u56de\u61c9\uff0c\u57c3\u68ee\u54f2\u4fdd\u96aa\u7684 <a href=\"https:\/\/riskandinsurance.com\/chatbots-insurance-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sharad Sachdev<\/a> \u8aaa\u3002<\/p>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u57fa\u65bc\u4e92\u52d5\u5f0f\u8a9e\u97f3\u61c9\u7b54 \uff08IVR\uff09 \u6280\u8853\uff0c\u8a72\u6280\u8853\u5df2\u5728\u547c\u53eb\u4e2d\u5fc3\u4f7f\u7528\u4e86 20 \u591a\u5e74\u3002\n\u7136\u800c\uff0c\u8207\u96fb\u8a71\u7cfb\u7d71\u4e0d\u540c\u7684\u662f\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u6167 \uff08AI\uff09 \u4f86\u66f4\u5bb9\u6613\u9069\u61c9\u4f7f\u7528\u8005\u8f38\u5165\u548c\u63aa\u8fad\u7684\u5dee\u7570\uff0c\u5f9e\u800c\u4f7f\u5c0d\u8a71\u611f\u89ba\u66f4\u81ea\u7136\u3002 <\/p>\n\n<p>\u4e00\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u901a\u904e\u4f7f\u7528\u8072\u63a7\u7cfb\u7d71\u64f4\u5c55\u4e86 IVR \u65b9\u6cd5\u3002\n\u4f8b\u5982\uff0cLiberty Mutual Insurance \u63d0\u4f9b\u4e86\u4e00\u500b\u8207\u4e9e\u99ac\u905c\u7684 Alexa \u914d\u5408\u4f7f\u7528\u7684\u8a9e\u97f3\u63a7\u5236\u804a\u5929\u6a5f\u5668\u4eba\uff0cLiberty Mutual Insurance \u7684\u57f7\u884c\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.insurancejournal.com\/news\/national\/2016\/09\/13\/426162.htm\" target=\"_blank\" rel=\"noreferrer noopener\">James MacPhee<\/a> \u8aaa\u3002\n\u4fdd\u96aa\u5ba2\u6236\u53ef\u4ee5\u901a\u904e\u53e3\u8a9e\u4f86\u66f4\u65b0\u4ed6\u5011\u7684\u4fdd\u96aa\u6216\u63d0\u51fa\u7d22\u8ce0\u3002\n\u8a72\u6d41\u7a0b\u4f7f Liberty Mutual \u80fd\u5920\u66f4\u6709\u6548\u5730\u6eff\u8db3\u65e5\u5e38\u5ba2\u6236\u9700\u6c42\uff0c\u4e26\u7bc0\u7701\u5176\u4eba\u5de5\u5ba2\u6236\u670d\u52d9\u4eba\u54e1\u5c0d\u66f4\u8907\u96dc\u4e8b\u52d9\u7684\u6ce8\u610f\u529b\u3002   <\/p>\n\n<p>\u201c\u7cfb\u7d71\u4e2d\u7684\u4eba\u5de5\u667a\u6167\u5141\u8a31\u7a0b\u5f0f\u8a2d\u8a08\u826f\u597d\u7684\u6a5f\u5668\u4eba\u5728\u88ab\u67d0\u4e9b\u55ae\u8a5e\u3001\u77ed\u8a9e\u6216\u5176\u4ed6\u523a\u6fc0\u89f8\u767c\u6642\u8b58\u5225\u6a21\u5f0f\u4e26\u91cd\u8907\u76f8\u95dc\u64cd\u4f5c\uff0c\u201d <a href=\"https:\/\/chatbotnewsdaily.com\/chatbots-the-future-of-the-insurance-industry-22c40bc93aab\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e9e\u6b77\u5c71\u5927\u00b7\u5e73\u514b \uff08Alexander Pinker<\/a> \uff09 \u5728\u804a\u5929\u6a5f\u5668\u4eba\u65b0\u805e\u65e5\u5831\u4e0a\u8aaa\u3002<\/p>\n\n<p>\u8a72\u4ecb\u9762\u4f7f\u5ba2\u6236\u5728\u8cfc\u8cb7\u4fdd\u55ae\u6216\u63d0\u51fa\u7d22\u8ce0\u6642\u66f4\u5bb9\u6613\u63d0\u4f9b\u8cc7\u8a0a\uff0cPropertyCasualty360 \u7684 <a href=\"https:\/\/www.propertycasualty360.com\/2018\/02\/13\/the-rise-of-the-insurance-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fazi Zand<\/a> \u8aaa\u3002\n\u7531\u65bc\u8cc7\u8a0a\u4ee5\u5c0d\u8a71\u7684\u5f62\u5f0f\u9032\u884c\u4ea4\u63db\uff0c\u56e0\u6b64\u8a72\u904e\u7a0b\u6bd4\u586b\u5beb\u8868\u55ae\u66f4\u7c21\u55ae\u3001\u66f4\u8f15\u9b06\u3002\n\u4e00\u500b\u7a0b\u5f0f\u8a2d\u8a08\u826f\u597d\u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u78e8\u7df4\u4efb\u52d9\u6240\u9700\u7684\u8cc7\u8a0a\uff0c\u53ea\u6536\u96c6\u5b83\u9700\u8981\u7684\u4fe1\u606f\u4e26\u7e2e\u77ed\u4f7f\u7528\u8005\u7684\u4ea4\u4e92\u6642\u9593\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-1024x683.jpg\" alt=\"\" class=\"wp-image-5601\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u6539\u8b8a\u5ba2\u6236\u670d\u52d9\u55ce\uff1f<\/h2>\n\n<p>\u76ee\u524d\uff0c\u652f\u63f4 AI \u7684\u4fdd\u96aa\u804a\u5929\u6a5f\u5668\u4eba\u6b63\u5728\u5c07\u5ba2\u6236\u8207\u516c\u53f8\u806f\u7e6b\u8d77\u4f86\uff0c\u4e26\u5e6b\u52a9\u4fdd\u96aa\u516c\u53f8\u66f4\u6709\u6548\u5730\u6536\u96c6\u8cc7\u8a0a\u3002\n\u4f46\u9019\u9805\u6280\u8853\u53ef\u80fd\u9084\u6c92\u6709\u6e96\u5099\u597d\u7368\u7acb\u5b58\u5728\u3002 <\/p>\n\n<p>\u9a45\u52d5\u7576\u4eca\u804a\u5929\u6a5f\u5668\u4eba\u7684\u4eba\u5de5\u667a\u6167\u548c\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u4ecd\u5728\u958b\u767c\u4e2d\u3002\n\u5982\u679c\u4e0d\u4ed4\u7d30\u958b\u767c\u548c\u76e3\u63a7\uff0c\u6a5f\u5668\u4eba\u5c0d\u5ba2\u6236\u9ad4\u9a57\u7684\u5f0a\u5927\u65bc\u5229\u3002 <\/p>\n\n<p>\u201c\u7576\u804a\u5929\u6a5f\u5668\u4eba\u6216\u5176\u4ed6\u81ea\u52d5\u5316\u7121\u6cd5\u5b8c\u5168\u6eff\u8db3\u5ba2\u6236\u9700\u6c42\u6642\uff0c\u5b83\u53ef\u80fd\u6703\u4f7f\u54c1\u724c\u986f\u5f97\u51b7\u6f20\u548c\u6c92\u6709\u4eba\u60c5\u5473\uff0c\u8b93\u5ba2\u6236\u8cea\u7591\u4ed6\u5011\u7684\u54c1\u724c\u89aa\u548c\u529b\uff0c\u201dLiveWorld \u71df\u92b7\u526f\u7e3d\u88c1 <a href=\"https:\/\/venturebeat.com\/2017\/06\/27\/your-chatbot-lacks-empathy-and-thats-a-problem\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jason Kapler<\/a> \u8aaa\u3002<\/p>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u5728\u6d88\u8cbb\u8005\u4e2d\u4e5f\u8d77\u6b65\u4e0d\u9806\u5229\uff0c\u9019\u8981\u6b78\u529f\u65bc\u65e9\u671f\u7684\u6a21\u578b\u7121\u6cd5\u9069\u61c9\u4f7f\u7528\u8005\u8868\u9054\u67e5\u8a62\u7684\u591a\u7a2e\u65b9\u5f0f\u3002\n\u66f4\u65b0\u3001\u66f4\u5177\u9069\u61c9\u6027\u7684\u804a\u5929\u6a5f\u5668\u4eba\u4ecd\u5728\u52aa\u529b\u8d0f\u5f97\u4f7f\u7528\u8005\u7684\u826f\u597d\u9752\u775e\uff0c\u9019\u4e9b\u7528\u6236\u9577\u671f\u4ee5\u4f86\u4e00\u76f4\u5c0d\u524d\u8f29\u611f\u5230\u6cae\u55aa\u3002 <\/p>\n\n<p>\u5e78\u904b\u7684\u662f\uff0cAI \u6b63\u5728\u4ee5\u591a\u7a2e\u65b9\u5f0f\u88ab\u5229\u7528\u4f86\u5e6b\u52a9\u6539\u9032\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u3002\n\u4f8b\u5982\uff0cPropertyCasualty360 \u7684\u4f5c\u8005 <a href=\"https:\/\/www.propertycasualty360.com\/2017\/08\/25\/5-artificial-intelligence-tools-defining-the-future-of-pc-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Joe Dysart<\/a> \u8aaa\uff0c\u6709\u5e7e\u5bb6\u516c\u53f8\u5c08\u6ce8\u65bc\u5275\u5efa\u57fa\u65bc AI \u7684\u7cfb\u7d71\uff0c\u9019\u4e9b\u7cfb\u7d71\u53ef\u4ee5\u89e3\u6790\u5ba2\u6236\u7684\u8a9e\u6c23\u3001\u63aa\u8fad\u548c\u5176\u4ed6\u56e0\u7d20\uff0c\u4ee5\u78ba\u5b9a\u5ba2\u6236\u7684\u5fc3\u7406\u72c0\u614b\u3002\n\u7576\u8207\u804a\u5929\u6a5f\u5668\u4eba\u96c6\u6210\u6642\uff0c\u9019\u4e9b\u5de5\u5177\u4f7f\u6a5f\u5668\u4eba\u80fd\u5920\u66f4\u597d\u5730\u77ad\u89e3\u5176\u4eba\u985e\u4f7f\u7528\u8005\u4e26\u4ee5\u6709\u7528\u7684\u65b9\u5f0f\u505a\u51fa\u56de\u61c9\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-1024x684.jpg\" alt=\"\" class=\"wp-image-5611\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u804a\u5929\u6a5f\u5668\u4eba\u548c\u4fdd\u96aa\u5ba2\u6236\u670d\u52d9\u7684\u672a\u4f86<\/h2>\n\n<p>\u96a8\u8457\u804a\u5929\u6a5f\u5668\u4eba\u7684\u4e0d\u65b7\u6539\u9032\uff0c\u5b83\u5011\u53ef\u80fd\u6703\u5728\u6578\u64da\u5bc6\u96c6\u578b\u4fdd\u96aa\u884c\u696d\u84ec\u52c3\u767c\u5c55\uff0c\u5b83\u5011\u767c\u73fe\u6a21\u5f0f\u548c\u4ea4\u53c9\u5f15\u7528\u8cc7\u8a0a\u7684\u80fd\u529b\u5c07\u4f7f\u4ed6\u5011\u80fd\u5920\u5feb\u901f\u505a\u51fa\u660e\u667a\u7684\u6c7a\u5b9a\u3002\n\u5728\u9019\u88e1\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u901a\u904e\u591a\u7a2e\u65b9\u5f0f\u6539\u5584\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u589e\u9032\u7406\u89e3\u548c\u4fe1\u4efb<\/h3>\n\n<p>\u4fdd\u96aa\u662f\u4e00\u500b\u8907\u96dc\u7684\u8a71\u984c\uff0c\u8a31\u591a\u5ba2\u6236\u5c0d\u6b64\u611f\u5230\u56f0\u60d1\u3002\n72% \u7684\u4fdd\u96aa\u5ba2\u6236\u8a8d\u70ba\u4fdd\u96aa\u8853\u8a9e\u96e3\u4ee5\u89e3\u6790\uff0cYouGov \u7684\u6578\u64da\u8a18\u8005 <a href=\"https:\/\/today.yougov.com\/topics\/finance\/articles-reports\/2017\/07\/18\/trust-in-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">Paul Hiebert<\/a> \u8aaa\u3002 <\/p>\n\n<p>\u4fdd\u96aa\u5ba2\u6236\u7684\u4fe1\u4efb\u5ea6\u4e5f\u5f88\u4f4e\uff0c\u9019\u5728\u5f88\u5927\u7a0b\u5ea6\u4e0a\u662f\u56e0\u70ba\u5ba2\u6236\u5c07\u4ee4\u4eba\u56f0\u60d1\u7684\u8a9e\u8a00\u8207\u7f3a\u4e4f\u900f\u660e\u5ea6\u806f\u7e6b\u8d77\u4f86\uff0c <a href=\"https:\/\/chatbotsmagazine.com\/insurance-chatbot-4-online-insurance-challenges-and-how-to-solve-them-with-a-chatbot-f48bf47acf97\" target=\"_blank\" rel=\"noreferrer noopener\">Zevik Farkash<\/a> \u5728 Chatbots \u96dc\u8a8c\u4e0a\u8aaa\u3002\n\u4fdd\u96aa\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u901a\u904e\u56de\u7b54\u554f\u984c\u6216\u6f84\u6e05\u4fdd\u55ae\u7684\u95dc\u9375\u9ede\u4f86\u8aac\u660e\u5efa\u7acb\u4fe1\u4efb\u4e26\u63d0\u9ad8\u5ba2\u6236\u7406\u89e3\u3002 <\/p>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u9084\u53ef\u4ee5\u5e6b\u52a9\u5ba2\u6236\u77ad\u89e3\u4fdd\u96aa\u7684\u50f9\u503c\uff0c\u5f9e\u800c\u9f13\u52f5\u8cfc\u8cb7\u6216\u7e8c\u8a02\u3002\n\u8a31\u591a\u5ba2\u6236\u9078\u64c7\u901a\u904e\u804a\u5929\u6a5f\u5668\u4eba\u8207\u4fdd\u96aa\u516c\u53f8\u4e92\u52d5\uff0c\u800c\u4e0d\u662f\u901a\u904e\u700f\u89bd\u7db2\u7ad9\uff0cJRNY \u884c\u92b7\u4e3b\u7ba1 <a href=\"https:\/\/medium.com\/jrny\/better-customer-engagement-in-the-insurance-industry-how-to-onboard-new-customers-with-a-chatbot-7598ebe4cac\" target=\"_blank\" rel=\"noreferrer noopener\">Bindy Egden<\/a> \u88dc\u5145\u9053\u3002\n\u7576\u804a\u5929\u6a5f\u5668\u4eba\u6210\u70ba\u6f5b\u5728\u5ba2\u6236\u7684\u7b2c\u4e00\u7ad9\u6642\uff0c\u6a5f\u5668\u4eba\u6709\u6a5f\u6703\u7acb\u5373\u958b\u59cb\u5c55\u793a\u50f9\u503c\u4e26\u5efa\u7acb\u4fe1\u4efb\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">\u5b9a\u88fd\u8cc7\u8a0a<\/h3>\n\n<p>\u76ee\u524d\uff0c\u5927\u591a\u6578\u804a\u5929\u6a5f\u5668\u4eba\u53ea\u80fd\u8655\u7406\u6709\u9650\u7bc4\u570d\u7684\u5c0d\u8a71\u3002\n\u4fdd\u96aa\u516c\u53f8\u53ef\u4ee5\u4f7f\u7528\u6b64\u7279\u6027\u7684\u4e00\u7a2e\u65b9\u6cd5\u662f\u70ba\u4e0d\u540c\u7684\u5ba2\u6236\u7fa4\u6216\u9700\u6c42\u5275\u5efa\u4e0d\u540c\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c2018 \u5e74 5 \u6708\uff0cAllstate \u63a8\u51fa\u4e86 Allstate \u5546\u696d\u4fdd\u96aa\u5c08\u5bb6\uff0c\u6216 ABIE\u3002\nABIE \u65e8\u5728\u8207\u5c0f\u4f01\u696d\u4e3b\u9032\u884c\u5c0d\u8a71\uff0c\u4ed6\u5011\u70ba\u5c0d\u8a71\u5e36\u4f86\u4e86\u4e00\u7d44\u7279\u5b9a\u7684\u77e5\u8b58\u548c\u8cc7\u8a0a\uff0cAllstate Business Insurance \u7e3d\u88c1 <a href=\"https:\/\/www.prnewswire.com\/news-releases\/allstate-business-insurance-shares-an-innovative-resource-to-help-small-business-owners--consumers-with-top-of-mind-questions-300653033.html\" target=\"_blank\" rel=\"noreferrer noopener\">Mike Barton<\/a>\u89e3\u91cb\u8aaa\u3002\nBarton \u8aaa\uff0cABIE \u5c08\u70ba\u56de\u7b54\u8207\u5c0f\u4f01\u696d\u76f8\u95dc\u7684\u554f\u984c\u4e26\u4fc3\u9032\u5c0f\u4f01\u696d\u4fdd\u96aa\u5ba2\u6236\u8207\u5176 Allstate \u4ee3\u7406\u4eba\u4e4b\u9593\u7684\u95dc\u4fc2\u800c\u8a2d\u8a08\u3002  <\/p>\n\n<p>\u6b63\u5982\u53ef\u4ee5\u5c0d\u804a\u5929\u6a5f\u5668\u4eba\u9032\u884c\u7a0b\u5f0f\u8a2d\u8a08\u4ee5\u611f\u61c9\u4f55\u6642\u8a72\u5c07\u5c0d\u8a71\u79fb\u4ea4\u7d66\u73fe\u5834\u4fdd\u96aa\u5c08\u696d\u4eba\u58eb\u4e00\u6a23\uff0c\u5b83\u5011\u4e5f\u53ef\u4ee5\u88ab\u7a0b\u5f0f\u8a2d\u8a08\u4ee5\u611f\u61c9\u4f55\u6642\u8a72\u5c07\u5c0d\u8a71\u50b3\u905e\u7d66\u4e0d\u540c\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002\n\u4f8b\u5982\uff0c\u767b\u9304\u50cf ABIE \u9019\u6a23\u7684\u5c0f\u578b\u4f01\u696d\u804a\u5929\u6a5f\u5668\u4eba\u4f46\u8a62\u554f\u500b\u4eba\u6c7d\u8eca\u4fdd\u96aa\u7684\u4f7f\u7528\u8005\u53ef\u80fd\u6703\u88ab\u91cd\u5b9a\u5411\u5230\u8655\u7406\u65b0\u6c7d\u8eca\u4fdd\u96aa\u55ae\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u52a0\u6025\u7d22\u8ce0<\/h3>\n\n<p>\u8ca1\u7522\u548c\u610f\u5916\u4fdd\u96aa\u7684\u7d22\u8ce0\u8655\u7406\u6642\u9593\u901a\u5e38\u4ee5\u5929\u6216\u5468\u70ba\u55ae\u4f4d\u3002\n2016\u5e74\u5e95\uff0cLemonade \u5728\u77ed\u77ed 3 \u79d2\u5167\u5c31\u95dc\u9589\u4e86\u63d0\u4ea4\u7d66\u5176 AI \u804a\u5929\u6a5f\u5668\u4eba\u7684\u7d22\u8ce0\uff0c\u6210\u70ba\u982d\u689d\u65b0\u805e\u3002 <\/p>\n\n<p>\u5728\u9019\u4e09\u79d2\u9418\u5167\uff0cAI \u7406\u8ce0\u6a5f\u5668\u4eba\u5be9\u67e5\u4e86\u7406\u8ce0\uff0c\u6aa2\u67e5\u4e86\u4fdd\u96aa\u55ae\uff0c\u904b\u884c\u4e86 18 \u7a2e\u4e0d\u540c\u7684\u6f14\u7b97\u6cd5\u4f86\u6aa2\u67e5\u6b3a\u8a50\uff0c\u6279\u51c6\u4e86\u7406\u8ce0\uff0c\u5411\u9280\u884c\u767c\u9001\u4e86\u4ed8\u6b3e\u6307\u4ee4\uff0c\u4e26\u5c07\u7d50\u679c\u901a\u77e5\u4e86\u5ba2\u6236\u3002<\/p>\n\n<p>\u96d6\u7136\u6c92\u6709\u5168\u7403\u6700\u5feb\u7684\u4fdd\u96aa\u7d22\u8ce0\u8655\u7406\u8a18\u9304\u6bbf\u5802\uff0c\u4f46\u201c\u5728 3,000 \u5e74\u7684\u4fdd\u96aa\u6b77\u53f2\u4e2d\uff0c\u5f9e\u672a\u5728 3 \u79d2\u5167\u767c\u751f\u904e\u9019\u6a23\u7684\u4e8b\u60c5\u3002\u6240\u4ee5\u6211\u5011\u7372\u5f97\u4e86\u9019\u500b\u7a31\u865f\uff0c\u201cLemonade \u7684\u9996\u5e2d\u57f7\u884c\u5b98\u517c\u806f\u5408\u5275\u59cb\u4eba <a href=\"https:\/\/www.prnewswire.com\/news-releases\/lemonade-sets-new-world-record-300386198.html\" target=\"_blank\" rel=\"noreferrer noopener\">Daniel Schreiber<\/a> \u8aaa\u3002<\/p>\n\n<p>\u4e09\u79d2\u662f\u4e00\u500b\u5f88\u96e3\u8d85\u8d8a\u7684\u6700\u5feb\u7d22\u8ce0\u8655\u7406\u6a19\u6e96\u3002\n\u7136\u800c\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u4fdd\u96aa\u516c\u53f8\u66f4\u5bb9\u6613\u4ee5\u79d2\u800c\u4e0d\u662f\u5929\u70ba\u55ae\u4f4d\u9032\u884c\u7af6\u722d\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u91cd\u8996\u5ba2\u6236\u6eff\u610f\u5ea6<\/h2>\n\n<p>\u201c\u904e\u53bb\uff0c\u4f60\u6c38\u9060\u4e0d\u6703\u807d\u5230\u6709\u4eba\u8aaa\u4ed6\u5011\u559c\u6b61\u548c\u4ed6\u5011\u7684\u4fdd\u96aa\u516c\u53f8\u4ea4\u8ac7\u3002\u73fe\u5728\uff0c\u4fdd\u96aa\u804a\u5929\u6a5f\u5668\u4eba\u6709\u80fd\u529b\u6539\u8b8a\u884c\u696d\u7684\u9762\u8c8c\uff0c\u201cSnaps \u7684 <a href=\"https:\/\/snaps.io\/chatbots-future-customer-service-insurance-companies\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rae Steinbach<\/a> \u89e3\u91cb\u9053\u3002<\/p>\n\n<p>\u96a8\u8457\u804a\u5929\u6a5f\u5668\u4eba\u5e6b\u52a9\u5ba2\u6236\u7684\u80fd\u529b\u63d0\u9ad8\uff0c\u5ba2\u6236\u5c0d\u8a72\u6280\u8853\u7684\u770b\u6cd5\u4e5f\u8d8a\u4f86\u8d8a\u9ad8\u3002\nSalesforce \u7684 <a href=\"https:\/\/www.salesforce.com\/blog\/2018\/01\/why-consumers-prefer-chatbots.html\" target=\"_blank\" rel=\"noreferrer noopener\">Mathew Sweezey<\/a> \u6307\u51fa\uff0c\u5728\u4e00\u9805\u7814\u7a76\u4e2d\uff0c69% \u7684\u5ba2\u6236\u8868\u793a\uff0c\u7576\u4ed6\u5011\u6709\u5feb\u901f\u6216\u7c21\u55ae\u7684\u554f\u984c\u6642\uff0c\u4ed6\u5011\u66f4\u559c\u6b61\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u3002\n\u804a\u5929\u6a5f\u5668\u4eba\u7684\u53d7\u6b61\u8fce\u7a0b\u5ea6\u4e5f\u8d85\u8d8a\u4e86\u5e74\u9f61\u6216\u5730\u7406\u5340\u57df\uff0c\u4f7f\u5b83\u5011\u6210\u70ba\u63a5\u89f8\u5e7e\u4e4e\u4efb\u4f55\u4fdd\u96aa\u5ba2\u6236\u7684\u6709\u524d\u9014\u7684\u65b9\u5f0f\u3002  <\/p>\n\n<p>\u8ca1\u7522\u4fdd\u96aa\u516c\u53f8\u9762\u81e8\u8457\u8d8a\u4f86\u8d8a\u591a\u7684\u640d\u5931\u4ee5\u53ca\u7f3a\u4e4f\u4fe1\u5fc3\u548c\u4fe1\u4efb\u3002\n\u6191\u85c9\u5176\u7c21\u5316\u7684\u6578\u64da\u8a2a\u554f\u548c\u9069\u61c9\u6027\u5f37\u7684\u500b\u6027\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u4e86\u4e00\u7a2e\u5f4c\u5408\u9019\u4e9b\u5dee\u8ddd\u4e26\u8207\u4fdd\u96aa\u5ba2\u6236\u5efa\u7acb\u66f4\u7262\u56fa\u806f\u7e6b\u7684\u65b9\u6cd5\u3002 <\/p>\n\n<p><em>\u5716\u7247\u63d0\u4f9b\uff1aAntonio Guillem\/\u00a9123RF.com\u3001Antonio Guillem\/\u00a9123RF.com\u3001racorn\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4f5c\u70ba\u4e00\u500b\u884c\u696d\uff0c\u4fdd\u96aa\u696d\u4ecd\u7136\u662f\u63a8\u9032\u4eba\u5de5\u667a\u6167\u7684\u9818\u5c0e\u8005\u3002 2017\u5e74\uff0c\u4fdd\u96aa\u516c\u53f8\u5e73\u5747\u6bcf\u5bb6\u516c\u53f8\u5728 AI \u4e0a\u6295\u8cc7 1.24  [&hellip;]<\/p>\n","protected":false},"featured_media":5593,"template":"","insight-category":[],"class_list":["post-21266","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/21266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media\/5593"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=21266"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=21266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}