{"id":21121,"date":"2024-09-30T14:21:55","date_gmt":"2024-09-30T19:21:55","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e4%bf%9d%e9%9a%aa%e5%85%ac%e5%8f%b8%e5%a6%82%e4%bd%95%e9%80%9a%e9%81%8e%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99\/"},"modified":"2024-09-30T14:21:58","modified_gmt":"2024-09-30T19:21:58","slug":"%e4%bf%9d%e9%9a%aa%e5%85%ac%e5%8f%b8%e5%a6%82%e4%bd%95%e9%80%9a%e9%81%8e%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e4%bf%9d%e9%9a%aa%e5%85%ac%e5%8f%b8%e5%a6%82%e4%bd%95%e9%80%9a%e9%81%8e%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99\/","title":{"rendered":"\u4fdd\u96aa\u516c\u53f8\u5982\u4f55\u901a\u904e\u804a\u5929\u6a5f\u5668\u4eba\u6539\u5584\u5ba2\u6236\u670d\u52d9"},"content":{"rendered":"\n<p>AI \u70ba\u4fdd\u96aa\u516c\u53f8\u63d0\u4f9b\u4e86\u524d\u6240\u672a\u6709\u7684\u6a5f\u6703\u4f86\u5229\u7528\u6578\u64da\u3001\u8a55\u4f30\u98a8\u96aa\u548c\u6539\u5584\u5ba2\u6236\u670d\u52d9\u3002\n\u4e8b\u5be6\u4e0a\uff0c\u5728\u4eba\u5de5\u667a\u6167\u6295\u8cc7\u65b9\u9762\uff0c\u4fdd\u96aa\u696d\u7684\u652f\u51fa\u8d85\u904e\u4e86\u5176\u4ed6\u5e7e\u500b\u4e3b\u8981\u884c\u696d\uff0cVentureBeat \u7684 <a href=\"https:\/\/venturebeat.com\/2018\/06\/19\/why-insurance-companies-are-betting-big-on-ai-powered-chatbots\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kelsey Down<\/a> \u8aaa\u3002   <\/p>\n\n<p>\u5728\u5ba2\u6236\u670d\u52d9\u9818\u57df\uff0c\u4eba\u5de5\u667a\u6167\u4f7f\u804a\u5929\u6a5f\u5668\u4eba\u66f4\u6613\u65bc\u4f7f\u7528\u3002\n\u804a\u5929\u6a5f\u5668\u4eba\u5141\u8a31\u5ba2\u6236\u96a8\u6642\u96a8\u5730\u901a\u904e\u4efb\u4f55\u8a2d\u5099\u8207\u4f01\u696d\u9032\u884c\u4ea4\u6d41\u3002\n\u501f\u52a9 AI \u8f14\u52a9\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u56de\u7b54\u5404\u7a2e\u554f\u984c\u3001\u6536\u96c6\u8cc7\u8a0a\u4e26\u8a55\u4f30\u5ba2\u6236\u9700\u6c42\u3002    <\/p>\n\n<p>CognitionX \u7684 <a href=\"https:\/\/medium.com\/@julian.harris\/10-industries-positively-impacted-by-chatbots-across-4-corporate-functions-7e0e763e1ca1\" target=\"_blank\" rel=\"noreferrer noopener\">Julian Harris<\/a> \u8aaa\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u6b63\u5728\u5168\u7403\u8a31\u591a\u884c\u696d\u7522\u751f\u91cd\u5927\u5f71\u97ff\uff0c\u5c24\u5176\u662f\u5728\u884c\u92b7\u3001\u92b7\u552e\u548c\u5ba2\u6236\u670d\u52d9\u90e8\u9580\u3002\n\u5982\u679c\u9019\u4e9b\u5de5\u5177\u7d93\u904e\u6df1\u601d\u719f\u616e\u7684\u90e8\u7f72\uff0c\u5b83\u5011\u4e5f\u6709\u53ef\u80fd\u5fb9\u5e95\u6539\u8b8a\u4fdd\u96aa\u5ba2\u6236\u670d\u52d9\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u77ad\u89e3\u804a\u5929\u6a5f\u5668\u4eba\u7684\u529f\u80fd\u548c\u9650\u5236<\/h2>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u7d93\u5e38\u6a21\u4eff\u4eba\u985e\u4e4b\u9593\u7684\u6587\u672c\u5c0d\u8a71\u3002\n\u4eba\u985e\u5ba2\u6236\u5728\u804a\u5929\u8996\u7a97\u4e2d\u9375\u5165\u554f\u984c\uff0c\u6a5f\u5668\u4eba\u6703\u63d0\u4f9b\u8cc7\u8a0a\u3001\u5f8c\u7e8c\u554f\u984c\u6216\u9078\u9805\u9032\u884c\u56de\u61c9\u3002   <\/p>\n\n<p>\u901a\u904e\u985e\u6bd4\u81ea\u7136\u5c0d\u8a71\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u5141\u8a31\u5ba2\u6236\u5b8c\u6210\u4efb\u52d9\uff0c\u5c31\u50cf\u4ed6\u5011\u901a\u904e\u6587\u672c\u8207\u5ba2\u6236\u670d\u52d9\u4ee3\u7406\u804a\u5929\u4e00\u6a23\uff0cUdemy \u7684\u8b1b\u5e2b <a href=\"https:\/\/business.udemy.com\/blog\/how-to-create-and-deploy-chatbots-for-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jana Bergant<\/a> \u8aaa\u3002  <\/p>\n\n<p>\u201c\u5c0d\u8a71\u4ecb\u9762\u5141\u8a31\u4eba\u5011\u901a\u904e\u6d88\u606f\u50b3\u905e\u6216\u8aaa\u8a71\u4ee5\u66f4\u81ea\u7136\u7684\u65b9\u5f0f\u544a\u8a34\u8a08\u7b97\u6a5f\u8a72\u505a\u4ec0\u9ebc\u3002\u201d<\/p>\n\n<p>\u9019\u6bd4\u8981\u6c42\u804a\u5929\u6a5f\u5668\u4eba\u8a18\u4f4f\u548c\u8f38\u5165\u7279\u5b9a\u547d\u4ee4\u66f4\u6709\u610f\u7fa9\u3002\n\u914d\u5099\u5c0d\u8a71\u5f0f\u4f7f\u7528\u8005\u4ecb\u9762 \uff08UI\uff09 \u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8f15\u9b06\u6307\u5c0e\u4fdd\u96aa\u5ba2\u6236\u5b8c\u6210\u7c21\u55ae\u7684\u7ba1\u7406\u4efb\u52d9\u3001\u4fdd\u96aa\u8cfc\u8cb7\u6216\u5e38\u898b\u554f\u984c\u3002 <\/p>\n\n<p>\u5118\u7ba1\u4eba\u5de5\u667a\u6167\u4f7f\u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u7528\u8d77\u4f86\u66f4\u8f15\u9b06\u3001\u66f4\u8212\u9069\uff0c\u4f46\u9019\u4e9b\u5de5\u5177\u4e26\u4e0d\u80fd\u89e3\u6c7a\u6240\u6709\u554f\u984c\u2014\u2014\u5b83\u5011\u80af\u5b9a\u4e0d\u6703\u53d6\u4ee3\u4eba\u985e\u5ba2\u6236\u670d\u52d9\u4eba\u54e1\uff0cIntuit \u7684 AI \u804a\u5929\u6a5f\u5668\u4eba\u7522\u54c1\u7d93\u7406 <a href=\"https:\/\/chatbotsmagazine.com\/perfecting-the-chatbot-to-human-handoff-8fa49a8b1515\" target=\"_blank\" rel=\"noreferrer noopener\">Casey Phillips<\/a> \u8aaa\u3002<\/p>\n\n<p>\u201c\u7121\u8ad6\u4f60\u7684\u804a\u5929\u6a5f\u5668\u4eba\u7684 AI \u548c NLP \u529f\u80fd\u591a\u9ebc\u5148\u9032\uff0c\u6216\u8005\u4f60\u5c0d\u5176\u8a2d\u8a08\u7d66\u4e88\u4e86\u591a\u5c11\u95dc\u6ce8\uff0c\u5b83\u90fd\u4e00\u5b9a\u6703\u6709\u78d5\u78d5\u7d46\u7d46\u7684\u6642\u523b\u3002\u201d  <\/p>\n\n<p>\u901a\u5e38\uff0c\u9019\u4e9b\u78d5\u78d5\u7d46\u7d46\u4e0d\u662f\u7531\u6a5f\u5668\u4eba\u672c\u8eab\u7684\u4efb\u4f55\u6545\u969c\u5f15\u8d77\u7684\uff0c\u800c\u662f\u7531\u65bc\u4f7f\u7528\u8005\u5c0d\u804a\u5929\u6a5f\u5668\u4eba\u77e5\u9053\u4ec0\u9ebc\u6216\u5b83\u53ef\u4ee5\u505a\u4ec0\u9ebc\u7684\u8aa4\u89e3\u9020\u6210\u7684\u3002  <\/p>\n\n<p>CGS \u9ad8\u7d1a\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.forbes.com\/sites\/christopherelliott\/2018\/08\/27\/chatbots-are-killing-customer-service-heres-why\/#980978813c5a\" target=\"_blank\" rel=\"noreferrer noopener\">Michael Mills<\/a> \u8aaa\uff0c\u96d6\u7136\u5ba2\u6236\u5c0d\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u8d8a\u4f86\u8d8a\u611f\u8208\u8da3\uff0c\u4f46\u5927\u591a\u6578\u5ba2\u6236\u4ecd\u7136\u5e0c\u671b\u5728\u9047\u5230\u7279\u5225\u8907\u96dc\u6216\u6280\u8853\u6027\u7684\u554f\u984c\u6642\u53ef\u4ee5\u9078\u64c7\u8207\u5176\u4ed6\u4eba\u4ea4\u8ac7\u3002\n\u7576\u5ba2\u6236\u9700\u8981\u6bd4\u4ed6\u5011\u8a8d\u70ba\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u7684\u66f4\u7d30\u7dfb\u7684\u56de\u61c9\u6642\uff0c\u4ed6\u5011\u6703\u5c0b\u6c42\u4eba\u5de5\u652f\u63f4\u3002   <\/p>\n\n<p>\u5728\u67d0\u4e9b\u60c5\u6cc1\u4e0b\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u6bd4\u5ba2\u6236\u652f\u63f4\u4ee3\u8868\u6210\u70ba\u66f4\u597d\u7684\u865b\u64ec\u52a9\u624b\u3002\n\u5145\u7576\u865b\u64ec\u52a9\u624b\u7684\u804a\u5929\u6a5f\u5668\u4eba\u4e0d\u6703\u8207\u5ba2\u6236\u4e92\u52d5\u3002\n\u76f8\u53cd\uff0c\u4ed6\u5011\u5e6b\u52a9\u5ba2\u6236\u670d\u52d9\u4ee3\u8868\u5728\u670d\u52d9\u4ee3\u8868\u8207\u5ba2\u6236\u4ea4\u8ac7\u6642\u627e\u5230\u5ba2\u6236\u554f\u984c\u7684\u6700\u6709\u6548\u7b54\u6848\uff0cTalla \u7684 <a href=\"https:\/\/blog.talla.com\/how-to-implement-a-support-chatbot-the-right-way\" target=\"_blank\" rel=\"noreferrer noopener\">Alyssa Verzino<\/a> \u8aaa\u3002  <\/p>\n\n<p>\u201c\u5be6\u65bd\u865b\u64ec\u52a9\u624b\u7684\u95dc\u9375\u662f\u5c07\u5176\u6df1\u5165\u76f4\u63a5\u5730\u96c6\u6210\u5230\u60a8\u7684\u5de5\u4f5c\u6d41\u7a0b\u4e2d\uff0c\u9019\u6a23\u5b83\u5c31\u53ef\u4ee5\u5e6b\u52a9\u76e1\u53ef\u80fd\u591a\u7684\u5718\u968a\u6210\u54e1\uff0c\u4e26\u5f9e\u76e1\u53ef\u80fd\u591a\u7684\u4f86\u6e90\u7372\u53d6\u8cc7\u8a0a\uff0c\u201dVerzino \u8aaa\u3002\n\u53ef\u4ee5\u8a2a\u554f\u5f37\u5927\u77e5\u8b58\u5eab\u7684\u865b\u64ec\u52a9\u7406\u96a8\u6642\u6e96\u5099\u5728\u5ba2\u6236\u670d\u52d9\u9700\u8981\u4ed6\u5011\u4f86\u5e6b\u52a9\u5ba2\u6236\u6642\u63d0\u4f9b\u7b54\u6848\u3002   <\/p>\n\n<p>Jane.ai \u9996\u5e2d\u57f7\u884c\u5b98 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2019\/01\/04\/five-questions-to-ask-before-implementing-a-chatbot\/#23dd956e54d4\" target=\"_blank\" rel=\"noreferrer noopener\">David Karandish<\/a> \u8868\u793a\uff0c\u5728\u8003\u616e\u5c07\u804a\u5929\u6a5f\u5668\u4eba\u7528\u65bc\u5167\u90e8\u4f7f\u7528\u6642\uff0c\u8acb\u8a55\u4f30\u60a8\u7684\u54e1\u5de5\u662f\u5426\u6e96\u5099\u597d\u63a1\u7528\u57fa\u65bc AI \u7684\u5de5\u5177\uff0c\u4ee5\u53ca\u4f01\u696d\u5c0d\u6b64\u985e\u5de5\u5177\u7684\u9700\u6c42\u3002\n\u78ba\u4fdd\u60a8\u7684\u5718\u968a\u77ad\u89e3 AI \u9700\u8981\u5b78\u7fd2\u5176\u5de5\u4f5c\u4e26\u9069\u61c9\uff0c\u4e26\u4e14\u9700\u8981\u4eba\u985e\u7528\u6236\u7684\u8aac\u660e\u624d\u80fd\u505a\u5230\u9019\u4e00\u9ede\u3002 <\/p>\n\n<p>\u201c\u5728\u5167\u90e8\u8a2d\u5b9a\u6b63\u78ba\u7684\u671f\u671b\uff0c\u4e26\u9f13\u52f5\u6bcf\u500b\u4eba\u5408\u4f5c\u8b93\u4ed6\u5011\u7684\u65b0\u865b\u64ec\u968a\u53cb\u8ddf\u4e0a\u901f\u5ea6\uff0c\u201dKarandish \u8aaa\u3002  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1024x684.jpg\" alt=\"&#x8AAC;&#x660E;&#x547C;&#x53EB;&#x4E2D;&#x5FC3;&#x5EA7;&#x5E2D;&#x7684;&#x5973;&#x7D93;&#x7406;\" class=\"wp-image-6195\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1536x1025.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u70ba\u60a8\u7684\u804a\u5929\u6a5f\u5668\u4eba\u8a2d\u5b9a\u76ee\u6a19<\/h2>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u8207\u6240\u6709\u6578\u4f4d\u5de5\u5177\u90fd\u6709\u4e00\u500b\u5171\u540c\u7684\u7279\u9ede\uff1a\u5b83\u5011\u5728\u91dd\u5c0d\u7279\u5b9a\u76ee\u6a19\u6642\u6548\u679c\u6700\u4f73\u3002  <\/p>\n\n<p>\u901a\u904e\u77ad\u89e3\u804a\u5929\u6a5f\u5668\u4eba\u5c07\u9032\u884c\u7684\u5c0d\u8a71\u4ee5\u53ca\u5ba2\u6236\u8981\u6c42\u5b83\u57f7\u884c\u7684\u4efb\u52d9\uff0c\u4fdd\u96aa\u516c\u53f8\u53ef\u4ee5\u70ba\u6bcf\u9805\u5de5\u4f5c\u958b\u767c\u5408\u9069\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002\n\u4f8b\u5982\uff0c\u8003\u616e\u804a\u5929\u6a5f\u5668\u4eba\u7684\u521d\u59cb\u554f\u5019\u8a9e\u3002\n\u554f\u5019\u8a9e\u8207\u4eba\u985e\u5ba2\u6236\u5efa\u7acb\u806f\u7e6b\uff0c\u4f75\u70ba\u6574\u500b\u5c0d\u8a71\u5b9a\u4e0b\u57fa\u8abf\u3002\n\u5b83\u6703\u5f71\u97ff\u5ba2\u6236\u7684\u8212\u9069\u5ea6\u548c\u7e7c\u7e8c\u7684\u610f\u9858\u3002   <\/p>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8b58\u5225\u65b0\u5ba2\u6236\u6216\u56de\u982d\u5ba2\uff0c\u4e26\u76f8\u61c9\u5730\u9032\u884c\u8abf\u6574\uff0c\u53ef\u4ee5\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u4e26\u63d0\u4f9b\u66f4\u52a0\u500b\u4eba\u5316\u7684\u65b9\u6cd5\u3002<\/p>\n\n<p>\u201c\u9023\u7e8c\u6027\u63a8\u52d5\u4eba\u985e\u5c0d\u8a71\u3002\u8a18\u4f4f\u4e4b\u524d\u7684\u5c0d\u8a71\u4e26\u5f9e\u4e4b\u524d\u7684\u7d50\u675f\u4f4d\u7f6e\u7e7c\u7e8c\uff0c\u5c07\u70ba\u60a8\u7684\u804a\u5929\u6a5f\u5668\u4eba\u7b56\u7565\u5e36\u4f86\u8c50\u539a\u7684\u56de\u5831\uff0c\u201c<a href=\"https:\/\/techiesamrat.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">TechieSamrat.com<\/a> \u7684\u535a\u4e3b <a href=\"https:\/\/chatbotslife.com\/ingredients-to-build-a-successful-chatbot-3ed87934e31d\" target=\"_blank\" rel=\"noreferrer noopener\">Samrat Roy Chowdhuri<\/a> \u8aaa\u3002<\/p>\n\n<p>Chowdhuri \u8aaa\uff0c\u6700\u597d\u7684\u804a\u5929\u6a5f\u5668\u4eba\u5c07\u5f4c\u5408\u4eba\u8207\u6a5f\u5668\u4e4b\u9593\u7684\u9d3b\u6e9d\uff0c\u4f7f\u5c0d\u8a71\u9ad4\u9a57\u66f4\u50cf\u662f\u4e00\u7a2e\u81ea\u7136\u7684\u4ea4\u6d41\uff0c\u540c\u6642\u5229\u7528\u8a08\u7b97\u6a5f\u7684\u80fd\u529b\u4f86\u8a2a\u554f\u548c\u7ba1\u7406\u6578\u64da\u3002\n\u5c07\u804a\u5929\u6a5f\u5668\u4eba\u8996\u70ba\u54c1\u724c\u5927\u4f7f\u548c\u53e3\u8b6f\u54e1\u53ef\u4ee5\u5e6b\u52a9\u4fdd\u96aa\u516c\u53f8\u767c\u5c55\u5176\u6a5f\u5668\u4eba\u7684\u7368\u7279\u500b\u6027\u548c\u8a9e\u6c23\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u60a8\u7684\u804a\u5929\u6a5f\u5668\u4eba\u7684\u8077\u4f4d\u63cf\u8ff0\u4e2d\u6709\u4ec0\u9ebc\uff1f<\/h2>\n\n<p>\u96d6\u7136\u5c0d\u8a71\u5f0f AI \u4f7f\u804a\u5929\u6a5f\u5668\u4eba\u66f4\u5177\u9069\u61c9\u6027\uff0c\u4f46\u5b83\u5011\u4ecd\u7136\u53d7\u5230\u7a0b\u5f0f\u8a2d\u8a08\u53c3\u6578\u7684\u9650\u5236\u3002\n\u78ba\u4fdd\u804a\u5929\u6a5f\u5668\u4eba\u4fdd\u6301\u6700\u5927\u8aac\u660e\u7684\u6700\u4f73\u65b9\u6cd5\u4e4b\u4e00\u662f\u901a\u904e\u6c7a\u5b9a\u6bcf\u500b\u804a\u5929\u6a5f\u5668\u4eba\u7684\u5de5\u4f5c\u662f\u4ec0\u9ebc\u4e26\u6839\u64da\u8a72\u5de5\u4f5c\u5b9a\u88fd\u5176\u5c0d\u8a71\u6d41\u7a0b\u4f86\u63a5\u53d7\u9019\u4e9b\u9650\u5236\u3002 <\/p>\n\n<p>\u9996\u5148\u4e86\u89e3\u5ba2\u6236\u5df2\u7d93\u63d0\u51fa\u4e86\u54ea\u4e9b\u554f\u984c\uff0c\u4e26\u6309\u7e3d\u9ad4\u610f\u5716\u6216\u76ee\u6a19\u5c0d\u9019\u4e9b\u554f\u984c\u9032\u884c\u5206\u985e\uff0cIBM Watson Expert and Delivery Services \u7e3d\u76e3 <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2018\/08\/beyond-the-chatbot-why-ai-in-customer-service-will-be-crucial-to-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lakisha Hall<\/a> \u8aaa\u3002\n\u7136\u5f8c\uff0c\u63cf\u8ff0\u804a\u5929\u6a5f\u5668\u4eba\u4f86\u8655\u7406\u6bcf\u9805\u4efb\u52d9\u3002\n\u4f8b\u5982\uff0c\u4e00\u500b\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u80fd\u5c08\u6ce8\u65bc\u5bc6\u78bc\u6062\u5fa9\uff0c\u800c\u53e6\u4e00\u500b\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u80fd\u6703\u8aac\u660e\u5ba2\u6236\u6aa2\u67e5\u4ed6\u5011\u7684\u8986\u84cb\u671f\u3002  <\/p>\n\n<p>\u7576\u660e\u78ba\u5b9a\u7fa9\u804a\u5929\u6a5f\u5668\u4eba\u5de5\u4f5c\u6642\uff0c\u6a5f\u5668\u4eba\u53ef\u4ee5\u66f4\u8f15\u9b06\u5730\u5c07\u5ba2\u6236\u76f8\u4e92\u79fb\u4ea4\u7d66\u3002\n\u4ed6\u5011\u9084\u53ef\u4ee5\u66f4\u8f15\u9b06\u5730\u8b58\u5225\u4f55\u6642\u8a72\u5c07\u5ba2\u6236\u4ea4\u7d66\u4eba\u5de5\u4ee3\u8868\u3002   <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1024x683.jpg\" alt=\"&#x5E74;&#x8F15;&#x592B;&#x5A66;&#x5728;&#x5BB6;&#x4E2D;&#x4F7F;&#x7528;&#x667A;&#x80FD;&#x624B;&#x6A5F;\" class=\"wp-image-6185\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1536x1024.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u9810\u6e2c\u4e26\u9632\u6b62\u5c0d\u8a71\u632b\u6557<\/h2>\n\n<p>Humley \u9996\u5e2d\u7522\u54c1\u5b98 <a href=\"https:\/\/www.cmswire.com\/customer-experience\/learning-from-our-chatbot-implementation-mistakes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ed Smith<\/a> \u8aaa\uff0c\u9632\u6b62\u632b\u6557\u611f\u7684\u6700\u4f73\u65b9\u6cd5\u4e4b\u4e00\u662f\u5f9e\u4e00\u958b\u59cb\u5c31\u6f84\u6e05\u5ba2\u6236\u6b63\u5728\u8207\u804a\u5929\u6a5f\u5668\u4eba\u800c\u4e0d\u662f\u4eba\u985e\u4ea4\u8ac7\u3002  <\/p>\n\n<p>\u6b64\u5916\uff0c\u8b93\u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u7528\u8005\u53ef\u4ee5\u8f15\u9b06\u5730\u7acb\u5373\u806f\u7e6b\u5230\u5ba2\u6236\u670d\u52d9\u4ee3\u8868\uff0c\u800c\u4e0d\u662f\u7b49\u5f85\u804a\u5929\u6a5f\u5668\u4eba\u78ba\u5b9a\u9700\u8981\u4eba\u5de5\u5e72\u9810\uff0cSmith \u8aaa\u3002\n\u5c07\u804a\u5929\u6a5f\u5668\u4eba\u8207\u5373\u6642\u5ba2\u6236\u670d\u52d9\u4eba\u54e1\u5354\u8abf\u53ef\u4ee5\u5e6b\u52a9\u5ba2\u6236\u7372\u5f97\u4ed6\u5011\u9700\u8981\u7684\u670d\u52d9\uff0c\u6539\u5584\u4ed6\u5011\u7684\u9ad4\u9a57\u4e26\u63d0\u9ad8\u5fe0\u8aa0\u5ea6\u3002 <\/p>\n\n<p>\u9084\u8981\u6ce8\u610f\u78ba\u4fdd\u804a\u5929\u6a5f\u5668\u4eba\u7684\u6574\u9ad4\u8a2d\u8a08\u662f\u4f7f\u7528\u8005\u53cb\u597d\u7684\u3002Datto \u7522\u54c1\u548c\u589e\u9577\u884c\u92b7\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6422118294408491008\/?commentUrn=urn%3Ali%3Acomment%3A(activity%3A6422118294408491008%2C6422504535155056640)\" target=\"_blank\" rel=\"noreferrer noopener\">Aaron Dun<\/a> \u5728 LinkedIn \u7684\u4e00\u7bc7\u5e16\u5b50\u4e2d\u8868\u9054\u4e86\u5c0d\u804a\u5929\u6a5f\u5668\u4eba\u7684\u6cae\u55aa\uff0c\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u5373\u4f7f\u5728\u4f7f\u7528\u8005\u8a66\u5716\u95dc\u9589\u5b83\u5011\u5f8c\u4e5f\u6703\u91cd\u65b0\u51fa\u73fe\u5728\u6bcf\u500b\u9801\u9762\u4e0a\u3002  <\/p>\n\n<p>Dun \u5c07\u9019\u4e9b\u5e72\u64fe\u6027\u7684\u804a\u5929\u6a5f\u5668\u4eba\u8996\u7a97\u6bd4\u4f5c\u5e97\u4e3b\uff0c\u4ed6\u4e0d\u505c\u5730\u8a62\u554f\u5ba2\u6236\u662f\u5426\u9700\u8981\u8aac\u660e\u3002\n\u201c\u5c31\u50cf\u5728\u73fe\u5be6\u4e16\u754c\u4e2d\u4e00\u6a23\uff0c\u7576\u5e97\u4e3b\u4e0d\u65b7\u56de\u4f86\u554f\u6211\u662f\u5426\u9700\u8981\u8aac\u660e\u6642\uff0c\u5373\u4f7f\u6211\u8aaa\u6211\u4e0d\u9700\u8981\uff08\u4e8c\u3001\u4e09\u3001\u56db\uff1f\u6b21\uff09\u6211\u6703\u751f\u6c23\u4e26\u4fdd\u91cb\u7684\u3002 <\/p>\n\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8a2d\u8a08\u70ba\u8ddf\u8e64\u5ba2\u6236\u662f\u5426\u95dc\u9589\u4e86\u804a\u5929\u8996\u7a97\u3002\n\u50cf\u9019\u6a23\u7684\u5c0f\u8a2d\u8a08\u529f\u80fd\u5c0d\u5ba2\u6236\u5c0d\u804a\u5929\u6a5f\u5668\u4eba\u7684\u8212\u9069\u5ea6\u6709\u5f88\u5927\u5f71\u97ff\u3002   <\/p>\n\n<p>\u5275\u5efa\u548c\u555f\u52d5\u8207\u516c\u53f8\u6574\u9ad4\u5ba2\u6236\u670d\u52d9\u76ee\u6a19\u76f8\u4e00\u81f4\u7684\u804a\u5929\u6a5f\u5668\u4eba\u6709\u52a9\u65bc\u4fdd\u96aa\u516c\u53f8\u70ba\u5ba2\u6236\u63d0\u4f9b\u771f\u6b63\u7684\u50f9\u503c\u3002\n\u5584\u610f\u7684\u804a\u5929\u6a5f\u5668\u4eba\u65b9\u6cd5\u53ef\u4ee5\u50b3\u9054\u516c\u53f8\u7684\u6838\u5fc3\u50f9\u503c\u89c0\uff0c\u540c\u6642\u4e5f\u6709\u52a9\u65bc\u6e1b\u5c11\u54e1\u5de5\u9762\u81e8\u7684\u5de5\u4f5c\u91cf\u3002\n\u4e00\u500b\u7cbe\u5fc3\u69cb\u5efa\u7684\u804a\u5929\u6a5f\u5668\u4eba\u662f\u96d9\u8d0f\u7684\u3002    <\/p>\n\n<p><em>\u5716\u7247\uff1aVadim Guzhva\/\u00a9123RF.com\u3001georgerudy\/\u00a9123RF.com\u3001goodluz\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI \u70ba\u4fdd\u96aa\u516c\u53f8\u63d0\u4f9b\u4e86\u524d\u6240\u672a\u6709\u7684\u6a5f\u6703\u4f86\u5229\u7528\u6578\u64da\u3001\u8a55\u4f30\u98a8\u96aa\u548c\u6539\u5584\u5ba2\u6236\u670d\u52d9\u3002 \u4e8b\u5be6\u4e0a\uff0c\u5728\u4eba\u5de5\u667a\u6167\u6295\u8cc7\u65b9\u9762\uff0c\u4fdd\u96aa\u696d\u7684 [&hellip;]<\/p>\n","protected":false},"featured_media":6207,"template":"","insight-category":[],"class_list":["post-21121","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/21121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media\/6207"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=21121"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=21121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}