{"id":20951,"date":"2024-09-30T14:15:10","date_gmt":"2024-09-30T19:15:10","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e5%a6%82%e4%bd%95%e6%bb%bf%e8%b6%b3%e5%ae%a2%e6%88%b6%e5%b0%8d%e5%8d%b3%e6%99%82%e4%bf%9d%e9%9a%aa%e4%ba%a4%e6%98%93%e7%9a%84%e9%9c%80%e6%b1%82\/"},"modified":"2024-09-30T14:15:15","modified_gmt":"2024-09-30T19:15:15","slug":"%e5%a6%82%e4%bd%95%e6%bb%bf%e8%b6%b3%e5%ae%a2%e6%88%b6%e5%b0%8d%e5%8d%b3%e6%99%82%e4%bf%9d%e9%9a%aa%e4%ba%a4%e6%98%93%e7%9a%84%e9%9c%80%e6%b1%82","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e5%a6%82%e4%bd%95%e6%bb%bf%e8%b6%b3%e5%ae%a2%e6%88%b6%e5%b0%8d%e5%8d%b3%e6%99%82%e4%bf%9d%e9%9a%aa%e4%ba%a4%e6%98%93%e7%9a%84%e9%9c%80%e6%b1%82\/","title":{"rendered":"\u5982\u4f55\u6eff\u8db3\u5ba2\u6236\u5c0d\u5373\u6642\u4fdd\u96aa\u4ea4\u6613\u7684\u9700\u6c42"},"content":{"rendered":"\n<p>\u4eca\u5929\u7684\u5ba2\u6236\u59cb\u7d42\u4fdd\u6301\u806f\u7e6b\u3002\n\u4ed6\u5011\u5728\u6578\u4f4d\u74b0\u5883\u4e2d\u57f7\u884c\u5ee3\u6cdb\u7684\u65e5\u5e38\u4efb\u52d9\uff0c\u4e26\u4e14\u5c0d\u5728\u7dda\u4ecb\u9762\u6709\u5f88\u9ad8\u7684\u6a19\u6e96\u3002 <\/p>\n\n<p>\u201c\u7531\u65bc\u4f7f\u7528\u73fe\u4ee3\u6280\u8853\u5e36\u4f86\u4e86\u6a5f\u6703\uff0c\u5ba2\u6236\u901a\u5e38\u6703\u9996\u5148\u6839\u64da\u4ed6\u5011\u7684\u6578\u5b57\u5ba2\u6236\u9ad4\u9a57\u5c0d\u7d44\u7e54\u9032\u884c\u8a55\u5206\uff0c\u201dSuperOffice \u9996\u5e2d\u884c\u92b7\u5b98 <a href=\"https:\/\/www.superoffice.com\/blog\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jennifer Lund<\/a> \u8aaa\u3002<\/p>\n\n<p>\u9019\u610f\u5473\u8457\u4fdd\u96aa\u516c\u53f8\u8d8a\u4f86\u8d8a\u591a\u5730\u6839\u64da\u5176\u63d0\u4f9b\u5feb\u901f\u3001\u7121\u6469\u64e6\u670d\u52d9\u7684\u80fd\u529b\u9032\u884c\u8a55\u7d1a\u3002\n\u7279\u5225\u662f\uff0c\u5ba2\u6236\u5f80\u5f80\u95dc\u6ce8\u4e09\u500b\u65b9\u9762\uff1a\u5373\u6642\u5831\u50f9\u3001\u5373\u6642\u8cfc\u8cb7\u4fdd\u96aa\u4ee5\u53ca\u4e00\u7ad9\u5f0f\u8cfc\u8cb7\u623f\u5c4b\u548c\u6c7d\u8eca\u4fdd\u96aa\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u63d0\u4f9b\u5feb\u901f\u5831\u50f9<\/h2>\n\n<p>\u7576\u4eca\u7684\u4fdd\u96aa\u5ba2\u6236\u5e0c\u671b\u5feb\u901f\u8f15\u9b06\u5730\u63a5\u6536\u548c\u6bd4\u8f03\u7af6\u722d\u5c0d\u624b\u4fdd\u96aa\u516c\u53f8\u7684\u5831\u50f9\u3002\n\u4fdd\u96aa\u516c\u53f8\u5728\u6b64\u904e\u7a0b\u4e2d\u8a2d\u7f6e\u7684\u6bcf\u4e00\u500b\u969c\u7919\u90fd\u6703\u963b\u6b62\u7acb\u5373\u5b8c\u6210\u4fdd\u96aa\u4ea4\u6613\uff0c\u5f9e\u800c\u4f7f\u5ba2\u6236\u66f4\u6709\u53ef\u80fd\u62d2\u7d55\u3002 <\/p>\n\n<p>\u5373\u6642\u5831\u50f9\u7684\u71b1\u6f6e\u59cb\u65bc <a href=\"https:\/\/www.progressive.com\/about\/firsts\/\" target=\"_blank\" rel=\"noreferrer noopener\">Progressive<\/a>\uff0c\u8a72\u516c\u53f8\u65e9\u5728 1994 \u5e74\u5c31\u901a\u904e\u96fb\u8a71\u63d0\u4f9b\u6bd4\u8f03\u5831\u50f9\uff0c\u65e9\u5728 1996 \u5e74\u5c31\u901a\u904e\u5728\u7dda\u63d0\u4f9b\u5728\u7dda\u5831\u50f9\u3002\n\u5230 2002 \u5e74\uff0c\u8a72\u516c\u53f8\u5df2\u8f49\u5411\u5411\u5ba2\u6236\u63d0\u4f9b\u5373\u6642\u6bd4\u8f03\u8cbb\u7387\uff0c\u5411\u4ed6\u5011\u5c55\u793a\u4ed6\u5011\u53ef\u80fd\u5728 Progressive \u548c\u5176\u4ed6\u7f8e\u570b\u9802\u7d1a\u6c7d\u8eca\u4fdd\u96aa\u516c\u53f8\u8655\u82b1\u8cbb\u7684\u8cbb\u7528\u3002 <\/p>\n\n<p>\u4eca\u5929\uff0cProgressive \u7684\u540d\u5b57\u5e7e\u4e4e\u662f\u5373\u6642\u8cbb\u7387\u6bd4\u8f03\u7684\u4ee3\u540d\u8a5e\u3002\n\u4f46 Progressive \u4e26\u6c92\u6709\u6bd4\u8f03\u6bcf\u5bb6\u4fdd\u96aa\u516c\u53f8\u6216\u6bcf\u7a2e\u4fdd\u96aa\u985e\u578b\u7684\u8cbb\u7387\uff0c\u800c\u4e14\u9019\u4e9b\u6bd4\u8f03\u4e26\u6c92\u6709\u8003\u616e\u5230\u6d88\u8cbb\u8005\u5c0d\u901f\u5ea6\u9700\u6c42\u7684\u53e6\u4e00\u9762\uff1a\u5c0d\u512a\u8cea\u670d\u52d9\u7684\u9700\u6c42\u3002 <\/p>\n\n<p>\u201c\u5982\u4eca\uff0c\u5ba2\u6236\u9047\u5230\u8f09\u5165\u6642\u9593\u7de9\u6162\u3001\u7576\u5929\u767c\u8ca8\u5ef6\u9072\u6216\u5ba2\u6236\u670d\u52d9\u56de\u61c9\u7f3a\u5931\u7684\u554f\u984c\u53ef\u80fd\u6703\u5c0d\u4f01\u696d\u9020\u6210\u7d55\u5c0d\u7684\u7834\u58de\uff0c\u201d\u798f\u5e03\u65af\u7684 <a href=\"https:\/\/www.forbes.com\/sites\/bradbirnbaum\/2019\/07\/10\/great-expectations-what-businesses-need-to-know-about-customer-service-in-the-on-demand-economy\/#1662cb0138b8\" target=\"_blank\" rel=\"noreferrer noopener\">Brad Birnbaum<\/a> \u8aaa\u3002<\/p>\n\n<p>\u5ba2\u6236\u60f3\u8981\u901f\u5ea6\uff0c\u4f46\u4ed6\u5011\u60f3\u8981\u7684\u662f\u901f\u5ea6\u548c\u54c1\u8cea\u3002\n\u201c\u5ba2\u6236\u8a8d\u70ba&#8217;\u7c97\u9b6f\u548c\u5306\u5fd9&#8217;\u7684\u670d\u52d9\u662f\u4ed6\u5011\u653e\u68c4\u54c1\u724c\u7684\u9996\u8981\u539f\u56e0\uff0c\u800c\u4e0d\u662f&#8217;\u7de9\u6162\u7684\u670d\u52d9&#8217;\u548c&#8217;\u50f9\u683c&#8217;\uff0c\u201dSuperOffice \u7684\u6578\u4f4d\u71df\u92b7\u7d93\u7406 <a href=\"https:\/\/www.superoffice.com\/blog\/what-customers-want-you-to-know-about-them\/\" target=\"_blank\" rel=\"noreferrer noopener\">Steven MacDonald<\/a> \u8aaa\u3002 <\/p>\n\n<p>MacDonald \u8aaa\uff0c\u5ba2\u6236\u5c0d\u5353\u8d8a\u670d\u52d9\u6bd4\u5e73\u5eb8\u7684\u670d\u52d9\u66f4\u80fd\u8a18\u4f4f\uff0c\u7121\u8ad6\u662f\u7279\u5225\u597d\u9084\u662f\u7279\u5225\u5dee\u3002\n\u5c08\u6ce8\u65bc\u5353\u8d8a\u7684\u54c1\u8cea\u53ef\u4ee5\u70ba\u4fdd\u96aa\u516c\u53f8\u8d0f\u5f97\u6642\u9593\u548c\u5ba2\u6236\u5546\u8b7d\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"612\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/business-meeting-agreement-1024x612.jpg\" alt=\"\" class=\"wp-image-6495\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/business-meeting-agreement-1024x612.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/business-meeting-agreement-300x179.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/business-meeting-agreement-768x459.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/business-meeting-agreement-1536x917.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/business-meeting-agreement.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u7576\u5834\u767c\u4f48\u548c\u7d81\u5b9a<\/h2>\n\n<p>\u96d6\u7136\u5373\u6642\u4fdd\u96aa\u5831\u50f9\u8d8a\u4f86\u8d8a\u666e\u904d\uff0c\u4f46\u4fdd\u96aa\u516c\u53f8\u4e0d\u592a\u53ef\u80fd\u5141\u8a31\u8cfc\u7269\u8005\u7576\u5834\u8cfc\u8cb7\u6709\u6548\u7684\u4fdd\u55ae\u3002\n\u7136\u800c\uff0c\u9019\u4e9b\u985e\u578b\u7684\u5373\u6642\u4fdd\u96aa\u4ea4\u6613\u6b63\u662f\u5ba2\u6236\u6240\u5c0b\u6c42\u7684\u3002 <\/p>\n\n<p>\u6839\u64da <a href=\"https:\/\/www.bcg.com\/en-us\/industries\/insurance\/customer-centricity-in-insurance.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">\u6ce2\u58eb\u9813\u8aee\u8a62\u96c6\u5718<\/a> \u7684\u4e00\u9805\u7814\u7a76\uff0c\u5ba2\u6236\u6c7d\u8eca\u4fdd\u96aa\u7533\u8acb\u5e73\u5747\u9700\u8981 20 \u5206\u9418\u624d\u80fd\u5b8c\u6210\uff0c\u8655\u7406\u6642\u9593\u9700\u8981 6 \u5929\u3002\n\u5c0d\u65bc\u5176\u4ed6\u985e\u578b\u7684\u8ca1\u7522\u548c\u610f\u5916\u50b7\u5bb3\u4fdd\u96aa\uff0c\u5ba2\u6236\u5728\u7533\u8acb\u4e0a\u53ea\u82b1 8 \u5206\u9418\uff0c\u4f46\u4ecd\u8981\u7b49\u5f85 6 \u5929\u624d\u80fd\u5f97\u5230\u7b54\u8986\u3002\n\u5ba2\u6236\u4e0d\u518d\u6709\u8010\u5fc3\u5fcd\u53d7\u9019\u7a2e\u7b49\u5f85\u3002  <\/p>\n\n<p>\u5728\u904e\u53bb\u7684\u4e00\u5e74\u88e1\uff0c\u5ba2\u6236\u5c0d\u7121\u6469\u64e6\u5546\u52d9\u7684\u9700\u6c42\u5448\u7206\u70b8\u5f0f\u589e\u9577\u3002\nGetElastic \u7684 <a href=\"https:\/\/www.getelastic.com\/frictionless-commerce-the-future-of-customer-experience-is-seamless\" target=\"_blank\" rel=\"noreferrer noopener\">Darin Archer<\/a> \u8aaa\uff0c\u53ef\u4ee5\u901a\u904e\u5728\u7dda\u8a02\u8cfc\u4f86\u8cfc\u8cb7\u5496\u5561\u6216\u62ab\u85a9\u7684\u5ba2\u6236\u73fe\u5728\u5e0c\u671b\u5c0d\u5176\u4ed6\u7522\u54c1\u505a\u540c\u6a23\u7684\u4e8b\u60c5\u3002\nApple Pay \u7b49\u670d\u52d9\u4e5f\u589e\u52a0\u4e86\u5c0d\u7121\u7e2b\u652f\u4ed8\u9078\u9805\u7684\u9700\u6c42\u3002  <\/p>\n\n<p>\u8207\u6b64\u540c\u6642\uff0c\u5728\u7dda\u96f6\u552e\u5546\u5c0d\u66f4\u5feb\u904b\u8f38\u7684\u627f\u8afe\u4f7f\u5ba2\u6236\u671f\u671b\u4ed6\u5011\u5728\u8a02\u8cfc\u540e\u4e00\u5169\u5929\u5167\u6536\u5230\u4ed6\u5011\u8cfc\u8cb7\u7684\u5546\u54c1\uff0c\u5feb\u905e\u670d\u52d9 Need It Now \u7684 <a href=\"http:\/\/www.nindelivers.com\/customer-service-delivered-how-retailers-delivery-service-impacts-consumer-behavior\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lisa Bevan<\/a> \u8aaa\u3002<\/p>\n\n<p>\u5ba2\u6236\u5728\u8cfc\u8cb7\u6709\u5f62\u7269\u54c1\u6642\u53ef\u4ee5\u5fcd\u53d7\u5e7e\u5929\u7684\u7b49\u5f85\u3002\n\u4f46\u662f\uff0c\u7576\u7522\u54c1\u662f\u7121\u5f62\u7684\uff08\u4f8b\u5982\u4fdd\u96aa\uff09\u6642\uff0c\u5ba2\u6236\u50be\u5411\u65bc\u5c07\u5176\u8207\u5176\u4ed6\u7121\u5f62\u7684\u5728\u7dda\u8cfc\u8cb7\uff08\u5982\u96fb\u5b50\u66f8\u6216\u8996\u983b\u904a\u6232\uff09\u6b78\u985e\u3002\n\u5c0d\u65bc\u5ba2\u6236\u4f86\u8aaa\uff0c\u5982\u679c\u4fdd\u96aa\u55ae\u5728\u4e0b\u8f09\u4fdd\u55ae\u6a94\u6240\u9700\u7684\u6642\u9593\u5167\u6c92\u6709\u6db5\u84cb\u4ed6\u5011\uff0c\u90a3\u9ebc\u901f\u5ea6\u5c31\u592a\u6162\u4e86\u3002  <\/p>\n\n<p>\u7de9\u6162\u7684\u56de\u61c9\u4e5f\u6703\u964d\u4f4e\u5ba2\u6236\u5c0d\u5176\u4fdd\u96aa\u516c\u53f8\u7684\u8a55\u50f9\u3002\n\u4f8b\u5982\uff0c\u8a31\u591a\u5ba2\u6236\u8a8d\u70ba\u4fdd\u96aa\u516c\u53f8\u901a\u904e\u5c0b\u627e\u62d2\u7d55\u7d22\u8ce0\u7684\u65b9\u6cd5\u8cfa\u9322\u2014\u2014Insurance Nerds \u7684 <a href=\"https:\/\/insnerds.com\/lemonade-hype\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nick Lamparelli<\/a> \u8aaa\uff0c\u50cf Lemonade \u9019\u6a23\u6ce8\u91cd\u901f\u5ea6\u7684\u4fdd\u96aa\u79d1\u6280\u516c\u53f8\u5728\u4ed6\u5011\u7684\u884c\u92b7\u4e2d\u5229\u7528\u4e86\u9019\u7a2e\u4fe1\u5ff5\u3002\n\u7576\u4fdd\u96aa\u516c\u53f8\u82b1\u8cbb\u6578\u5929\u6642\u9593\u6c7a\u5b9a\u662f\u5426\u63a5\u53d7\u7533\u8acb\u6216\u7d22\u8ce0\u6642\uff0c\u4fdd\u96aa\u5ba2\u6236\u53ef\u80fd\u6703\u61f7\u7591\u6700\u58de\u7684\u60c5\u6cc1\u3002  <\/p>\n\n<p>\u96a8\u8457\u5373\u6642\u4fdd\u96aa\u4ea4\u6613\u9700\u6c42\u7684\u589e\u52a0\uff0c\u70ba\u4ec0\u9ebc\u4fdd\u96aa\u516c\u53f8\u4ecd\u7136\u9700\u8981\u4e00\u5468\u6216\u66f4\u9577\u6642\u9593\u4f86\u7d81\u5b9a\u4fdd\u96aa\uff1f\nAURA \u696d\u52d9\u767c\u5c55\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.rgare.com\/knowledge-center\/media\/articles\/more-than-skin-deep-designing-a-new-business-underwriting-process-to-meet-customer-expectations\" target=\"_blank\" rel=\"noreferrer noopener\">Bruce Bosco<\/a> \u8868\u793a\uff0c\u6700\u7dca\u8feb\u7684\u539f\u56e0\u4e4b\u4e00\u662f\u9700\u8981\u5e73\u8861\u5ba2\u6236\u9700\u6c42\u548c\u627f\u4fdd\u6e96\u78ba\u6027\u3002 <\/p>\n\n<p>\u201c\u592a\u591a\u7684\u4fdd\u96aa\u516c\u53f8\u72af\u4e86\u81f4\u547d\u7684\u932f\u8aa4\uff0c\u5373\u8aa4\u5224\u4e86\u73fe\u4ee3\u96fb\u5b50\u627f\u4fdd\u80fd\u529b\u3002\u81ea\u52d5\u627f\u4fdd\u901a\u5e38\u88ab\u8a8d\u70ba\u662f\u5f8c\u7aef\u8edf\u9ad4\u7684\u53e6\u4e00\u7a2e\u5f62\u5f0f\uff0c\u800c\u4e0d\u662f\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u7684\u95dc\u9375\u624b\u6bb5\uff0c\u201cBosco \u8aaa\u3002<\/p>\n\n<p>\u8207\u5728\u7dda\u9580\u6236\u6216 Web \u548c\u884c\u52d5\u696d\u52d9\u4e00\u6a23\uff0c\u4fdd\u96aa\u516c\u53f8\u4e26\u4e0d\u7e3d\u662f\u512a\u5316\u4ed6\u5011\u64c1\u6709\u7684\u5de5\u5177\uff0c\u4ee5\u6eff\u8db3\u6d88\u8cbb\u8005\u5c0d\u63d0\u9ad8\u901f\u5ea6\u548c\u6e96\u78ba\u6027\u7684\u9700\u6c42\u3002\n\u7136\u800c\uff0c\u5ba2\u6236\u4f3c\u4e4e\u77e5\u9053\u4fdd\u96aa\u516c\u53f8\u9072\u9072\u6c92\u6709\u638c\u63e1\u4ec0\u9ebc\uff1a\u6578\u5b57\u5316\u8f49\u578b\u53ef\u4ee5\u4f7f\u4fdd\u96aa\u696d\u52d9\u66f4\u5feb\u3001\u66f4\u6e96\u78ba\u3002 <\/p>\n\n<p>\u201c\u4f7f\u7528\u65b0\u6280\u8853\u7684\u6f5b\u529b\u662f\u5de8\u5927\u7684\uff1a\u8a31\u591a\u5ba2\u6236\u67e5\u8a62\u3001\u640d\u58de\u5831\u544a\u6216\u6578\u64da\u5206\u6790\u7406\u8ad6\u4e0a\u53ef\u4ee5\u6a19\u6e96\u5316\u548c\u81ea\u52d5\u5316\u2014\u2014\u9019\u662f\u4f7f\u7528\u667a\u6167\u6a5f\u5668\u7684\u7406\u60f3\u5148\u6c7a\u689d\u4ef6\uff0c\u201dGetsafe \u5275\u59cb\u4eba\u517c\u9996\u5e2d\u57f7\u884c\u5b98 <a href=\"https:\/\/www.mobilepaymentstoday.com\/blogs\/why-the-insurance-industry-has-fallen-behind-on-the-digital-highway\/\" target=\"_blank\" rel=\"noreferrer noopener\">Christian Wiens<\/a> \u8aaa\u3002<\/p>\n\n<p>\u5ba2\u6236\u5e0c\u671b\u7372\u5f97\u7576\u4eca\u6578\u5b57\u6280\u8853\u6240\u80fd\u63d0\u4f9b\u7684\u4e00\u5207\u3002\n\u4fdd\u96aa\u516c\u53f8\u9700\u8981\u6709\u6548\u5730\u5be6\u65bd\u9019\u4e9b\u5de5\u5177\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/remote-work-1024x683.jpg\" alt=\"\" class=\"wp-image-6485\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/remote-work-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/remote-work-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/remote-work-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/remote-work-1536x1024.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/remote-work.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u6253\u9020\u4e00\u7ad9\u5f0f\u8cfc\u7269\u9ad4\u9a57<\/h2>\n\n<p>\u4fdd\u96aa\u5728\u63d0\u4f9b\u4fbf\u6377\u7684\u6578\u5b57\u8cfc\u7269\u65b9\u9762\u843d\u5f8c\u4e86\u3002\nGartner \u91d1\u878d\u670d\u52d9\u8ca0\u8cac\u4eba <a href=\"https:\/\/finance.yahoo.com\/news\/gartner-says-u-insurance-brands-121500183.html\" target=\"_blank\" rel=\"noreferrer noopener\">Elizabeth Elder<\/a> \u8868\u793a\uff0c\u96d6\u7136 2019 \u5e74\u6240\u6709\u4fdd\u96aa\u6d41\u91cf\u7684 52% \u767c\u751f\u5728\u884c\u52d5\u88dd\u7f6e\u4e0a\uff0c\u4f46\u9019\u4e9b\u7db2\u7ad9\u901a\u5e38\u7f3a\u4e4f\u5ba2\u6236\u9700\u8981\u7684\u95dc\u9375\u529f\u80fd\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c\u96d6\u7136\u8a31\u591a\u4fdd\u96aa\u516c\u53f8\u7684\u684c\u9762\u7db2\u7ad9\u5141\u8a31\u5ba2\u6236\u767b\u9304\u548c\u95dc\u9375\u5b57\u641c\u7d22\uff0c\u4f46\u4ed6\u5011\u7684\u79fb\u52d5\u7db2\u7ad9\u4e0d\u5141\u8a31\u3002\n\u79fb\u52d5\u7db2\u7ad9\u548c\u61c9\u7528\u7a0b\u5f0f\u4e2d\u7d93\u5e38\u7f3a\u5c11\u806f\u7e6b\u8cc7\u8a0a\u548c\u5176\u4ed6\u91cd\u8981\u5c08\u6848\u3002 <\/p>\n\n<p>\u6700\u7cdf\u7cd5\u7684\u662f\uff0c\u6839\u64da <a href=\"https:\/\/www.l2inc.com\/research\/insurance-us-2019\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner L2 \u6578\u4f4d IQ \u6307\u6578\uff1a\u7f8e\u570b\u4fdd\u96aa<\/a> \u5831\u544a\uff0c\u4fdd\u96aa\u7db2\u7ad9\u5728 2019 \u5e74\u7684\u6574\u9ad4\u54c1\u8cea\u4e0b\u964d\u4e86 6%\u3002<\/p>\n\n<p>\u5728\u7dda\u4fdd\u96aa\u8cfc\u7269\u7684\u4e0d\u7a69\u5b9a\u72c0\u614b\u8207\u5ba2\u6236\u7acb\u5373\u9032\u884c\u4fdd\u96aa\u4ea4\u6613\u7684\u9858\u671b\u76f4\u63a5\u80cc\u9053\u800c\u99b3\u3002\n\u9019\u4e5f\u4f7f\u5f97\u96e3\u4ee5\u5438\u5f15\u60f3\u8981\u5f9e\u4e00\u5bb6\u4fdd\u96aa\u516c\u53f8\u8cfc\u8cb7\u6240\u6709\u5fc5\u8981\u4fdd\u96aa\u7684\u5ba2\u6236\u3002 <\/p>\n\n<p>\u5ba2\u6236\u5c0d\u4e00\u7ad9\u5f0f\u4fdd\u96aa\u8cfc\u8cb7\u7684\u9700\u6c42\u6301\u7e8c\u589e\u52a0\u3002\n\u4f8b\u5982\uff0cLexisNexis Risk Solutions \u526f\u7e3d\u88c1\u517c\u5546\u696d\u4fdd\u96aa\u7e3d\u7d93\u7406 <a href=\"https:\/\/riskandinsurance.com\/shifting-expectations-in-commercial-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ernie Feirer<\/a> \u8868\u793a\uff0c70% \u7684\u5728\u7dda\u8cfc\u8cb7\u500b\u4eba\u4fdd\u96aa\u7684\u4f01\u696d\u4e3b\u4e5f\u5e0c\u671b\u80fd\u5920\u5728\u7dda\u8cfc\u8cb7\u5546\u696d\u4fdd\u96aa\u3002 <\/p>\n\n<p>\u5ba2\u6236\u4e5f\u5e0c\u671b\u7372\u5f97\u4e00\u7ad9\u5f0f\u8cfc\u7269\uff0c\u4ee5\u6eff\u8db3\u4ed6\u5011\u81ea\u5df1\u7684\u5404\u7a2e\u4fdd\u96aa\u9700\u6c42\u3002\n\u6839\u64da\u57c3\u68ee\u54f2\u7684 <a href=\"https:\/\/www.accenture.com\/us-en\/insights\/financial-services\/financial-services-consumer-study-2019\" target=\"_blank\" rel=\"noreferrer noopener\">2019 \u5e74\u5168\u7403\u91d1\u878d\u670d\u52d9\u6d88\u8cbb\u8005\u7814\u7a76<\/a>\uff0c50% \u7684\u6c7d\u8eca\u4fdd\u96aa\u8cfc\u8cb7\u8005\u548c 48% \u7684\u623f\u4e3b\u5e0c\u671b\u7372\u5f97\u4e00\u7ad9\u5f0f\u4fdd\u96aa\u89e3\u6c7a\u65b9\u6848\u3002 <\/p>\n\n<p>\u57c3\u68ee\u54f2\u7684 <a href=\"https:\/\/insuranceblog.accenture.com\/consumers-want-carriers-to-provide-more-than-just-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">Jean-Fran\u00e7ois Gasc<\/a> \u8868\u793a\uff0c\u7576\u4fdd\u96aa\u516c\u53f8\u5c07\u4fdd\u96aa\u8207\u589e\u503c\u670d\u52d9\uff08\u5982\u6539\u9032\u7684\u5bb6\u5ead\u76e3\u63a7\u6216\u6c7d\u8eca\u8b77\u7406\u670d\u52d9\uff09\u6346\u7d81\u5728\u4e00\u8d77\u6642\uff0c\u5ba2\u6236\u7684\u53c3\u8207\u5ea6\u6703\u66f4\u9ad8\u3002<\/p>\n\n<p>\u5c0d\u6346\u7d81\u4fdd\u96aa\u7684\u6e34\u671b\u4e26\u4e0d\u65b0\u9bae\u3002\n\u65e9\u5728 2007 \u5e74\uff0c\u5ba2\u6236\u5c31\u5728\u5c0b\u627e\u5141\u8a31\u4ed6\u5011\u5c07\u623f\u5c4b\u548c\u6c7d\u8eca\u4fdd\u96aa\u6346\u7d81\u5728\u4e00\u8d77\u6216\u8cfc\u8cb7\u500b\u4eba\u548c\u5546\u696d\u4fdd\u96aa\u7684\u4fdd\u96aa\u516c\u53f8\uff0c <a href=\"http:\/\/www.sbnonline.com\/article\/insurance-one-stop-shopping-the-benefits-of-a-single-insurance-agency\/\" target=\"_blank\" rel=\"noreferrer noopener\">Amy Dison<\/a> \u5728 Smart Business \u4e2d\u8aaa\u3002\n\u96a8\u8457\u4fdd\u96aa\u696d\u7684\u6578\u4f4d\u5316\u8f49\u578b\uff0c\u4eba\u5011\u5c0d\u4fdd\u96aa\u6346\u7d81\u92b7\u552e\u7684\u8208\u8da3\u4e5f\u5728\u589e\u9577\uff0c\u4f46\u4fdd\u96aa\u696d\u4ecd\u5728\u52aa\u529b\u512a\u5316\u5176\u6578\u4f4d\u5de5\u5177\uff0c\u4ee5\u63d0\u4f9b\u5ba2\u6236\u60f3\u8981\u7684\u4e00\u7ad9\u5f0f\u8cfc\u7269\u9ad4\u9a57\u3002  <\/p>\n\n<p>\u6700\u5f8c\uff0c\u4fdd\u96aa\u5ba2\u6236\u9700\u8981\u9ad8\u5ea6\u500b\u4eba\u5316\u7684\u66f4\u5feb\u670d\u52d9\uff0cGasc \u8aaa\u3002\n\u4f8b\u5982\uff0c64% \u7684\u4fdd\u96aa\u5ba2\u6236\u5e0c\u671b\u6839\u64da\u4ed6\u5011\u7684\u5be6\u969b\u99d5\u99db\u7fd2\u6163\u5b9a\u88fd\u6c7d\u8eca\u4fdd\u8cbb\u3002 <\/p>\n\n<p>\u5927\u6578\u64da\u548c\u5206\u6790\u5b83\u7684\u5de5\u5177\uff0c\u5982\u4eba\u5de5\u667a\u6167\u548c\u6a5f\u5668\u5b78\u7fd2\uff0c\u4f7f\u4fdd\u96aa\u516c\u53f8\u80fd\u5920\u63d0\u4f9b\u6bd4\u4ee5\u5f80\u4efb\u4f55\u6642\u5019\u90fd\u66f4\u52a0\u500b\u4eba\u5316\u7684\u4fdd\u96aa\u3002\n\u7136\u800c\uff0c\u70ba\u4e86\u5229\u7528\u9019\u4e9b\u8cc7\u8a0a\uff0c\u4fdd\u96aa\u516c\u53f8\u9700\u8981\u512a\u5316\u5176\u6578\u5b57\u7cfb\u7d71\uff0c\u4ee5\u4fbf\u4fdd\u96aa\u5ba2\u6236\u548c\u4ed6\u5011\u81ea\u5df1\u7684\u54e1\u5de5\u90fd\u80fd\u7121\u7e2b\u4f7f\u7528\u3002 <\/p>\n\n<p>\u5e78\u904b\u7684\u662f\uff0c\u5ba2\u6236\u5c0d\u4ed6\u5011\u4f7f\u7528\u7684\u7ba1\u9053\u4ecd\u7136\u5f88\u9748\u6d3b\uff1a Gasc \u8aaa\uff0c66% \u7684\u5ba2\u6236\u544a\u8a34\u57c3\u68ee\u54f2\uff0c\u53ea\u8981\u4ed6\u5011\u80fd\u7372\u5f97\u4ed6\u5011\u60f3\u8981\u7684\u5373\u6642\u670d\u52d9\uff0c\u4ed6\u5011\u4e0d\u5728\u4e4e\u4ed6\u5011\u4f7f\u7528\u7684\u662f\u53f0\u5f0f\u6a5f\u3001\u884c\u52d5\u88dd\u7f6e\u9084\u662f\u624b\u6a5f\u3002\n\u9019\u500b\u6578\u4f4d\u8868\u660e\uff0c\u4fdd\u96aa\u516c\u53f8\u901a\u904e\u5c08\u6ce8\u65bc\u66f4\u5feb\u3001\u66f4\u6e96\u78ba\u7684\u670d\u52d9\u800c\u4e0d\u662f\u4efb\u4f55\u4e00\u7a2e\u4ea4\u4ed8\u7ba1\u9053\u4f86\u505a\u5f97\u6700\u597d\u3002 <\/p>\n\n<p><em>\u5716\u7247\u4f86\u81ea\uff1arido\/\u00a9123RF.com\u3001Edhar Yuralaits\/\u00a9123RF.com\u3001Antonio Guillem\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u5929\u7684\u5ba2\u6236\u59cb\u7d42\u4fdd\u6301\u806f\u7e6b\u3002 \u4ed6\u5011\u5728\u6578\u4f4d\u74b0\u5883\u4e2d\u57f7\u884c\u5ee3\u6cdb\u7684\u65e5\u5e38\u4efb\u52d9\uff0c\u4e26\u4e14\u5c0d\u5728\u7dda\u4ecb\u9762\u6709\u5f88\u9ad8\u7684\u6a19\u6e96\u3002 \u201c\u7531\u65bc\u4f7f\u7528\u73fe\u4ee3\u6280\u8853 [&hellip;]<\/p>\n","protected":false},"featured_media":6507,"template":"","insight-category":[],"class_list":["post-20951","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/20951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media\/6507"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=20951"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=20951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}