{"id":19898,"date":"2024-09-20T13:27:50","date_gmt":"2024-09-20T18:27:50","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e8%a6%81%e6%89%93%e9%80%a0%e5%87%ba%e8%89%b2%e7%9a%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%ef%bc%8c%e8%ab%8b%e6%b7%bb%e5%8a%a0%e4%ba%ba%e6%83%85%e5%91%b3\/"},"modified":"2024-09-20T13:27:52","modified_gmt":"2024-09-20T18:27:52","slug":"%e8%a6%81%e6%89%93%e9%80%a0%e5%87%ba%e8%89%b2%e7%9a%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%ef%bc%8c%e8%ab%8b%e6%b7%bb%e5%8a%a0%e4%ba%ba%e6%83%85%e5%91%b3","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e8%a6%81%e6%89%93%e9%80%a0%e5%87%ba%e8%89%b2%e7%9a%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%ef%bc%8c%e8%ab%8b%e6%b7%bb%e5%8a%a0%e4%ba%ba%e6%83%85%e5%91%b3\/","title":{"rendered":"\u8981\u6253\u9020\u51fa\u8272\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u8acb\u6dfb\u52a0\u4eba\u60c5\u5473"},"content":{"rendered":"\n<p>\u6578\u4f4d\u5de5\u5177\u4f7f\u4fdd\u96aa\u516c\u53f8\u80fd\u5920\u4ee5\u524d\u6240\u672a\u6709\u7684\u65b9\u5f0f\u64f4\u5927\u5ba2\u6236\u7bc4\u570d\u3002\n\u4fdd\u96aa\u516c\u53f8\u73fe\u5728\u53ef\u4ee5\u63d0\u4f9b\u8d8a\u4f86\u8d8a\u500b\u4eba\u5316\u7684\u5728\u7dda\u9ad4\u9a57\uff0c\u5728\u6578\u5b57\u74b0\u5883\u4e2d\u63d0\u4f9b\u8cc7\u8a0a\u548c\u6536\u96c6\u6578\u64da\u3002 <\/p>\n\n<p>\u7136\u800c\uff0c\u6578\u4f4d\u5de5\u5177\u4e26\u4e0d\u80fd\u505a\u6240\u6709\u4e8b\u60c5\u3002\n\u4fdd\u96aa\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6236\u4e5f\u53ef\u80fd\u8655\u7406\u9ad8\u5ea6\u60c5\u7dd2\u5316\u7684\u60c5\u6cc1\uff0c\u5f9e\u5c0d\u8cfc\u8cb7\u54ea\u7a2e\u4fdd\u55ae\u7684\u56f0\u60d1\u5230\u63d0\u51fa\u7d22\u8ce0\u6642\u7684\u60b2\u50b7\u3002\n\u6280\u8853\u53ef\u4ee5\u8655\u7406\u8a31\u591a\u6b64\u985e\u4ea4\u4e92\u7684\u6280\u8853\u7d30\u7bc0\uff0c\u4f46\u5b83\u7121\u6cd5\u89e3\u91cb\u4eba\u985e\u60c5\u611f\u7684\u5fae\u5999\u4e4b\u8655\u3002  <\/p>\n\n<p>\u70ba\u4e86\u63d0\u4f9b\u6700\u4f73\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4fdd\u96aa\u516c\u53f8\u5fc5\u9808\u5728\u6578\u4f4d\u6548\u7387\u548c\u4eba\u985e\u771f\u8aa0\u4e4b\u9593\u53d6\u5f97\u5e73\u8861\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u70ba\u4ec0\u9ebc\u8edf\u9ad4\u7121\u6cd5\u633d\u6551\u60a8\u7684\u5ba2\u6236\u9ad4\u9a57<\/h2>\n\n<p>\u5927\u773e\u6d88\u8cbb\u8005\u5411\u7db2\u4e0a\u8cfc\u7269\u7684\u8f49\u8b8a\u5df2\u7d93\u9032\u884c\u4e86\u5e7e\u5e74\u3002\n2017 \u5e74 10 \u6708\uff0cIBM \u7684 <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/10-reasons-ai-powered-automated-customer-service-future\/#:~:text=By%202020%2C%2085%25%20of%20all,interaction%20at%20a%20dismal%2025%25\" target=\"_blank\" rel=\"noreferrer noopener\">Christie Schneider<\/a> \u9810\u6e2c\uff0c\u5230 2020 \u5e74\uff0c85% \u7684\u5ba2\u6236\u4ea4\u4e92\u5c07\u50c5\u7531\u6280\u8853\u8655\u7406\uff0c\u7121\u9700\u4eba\u5de5\u4ea4\u4e92\u3002 <\/p>\n\n<p>\u6211\u5011\u53ef\u80fd\u9084\u6c92\u6709\u9054\u5230 85% \u7684\u9580\u6abb\uff0c\u4f46\u6700\u8fd1\u7684\u75ab\u60c5\u5927\u5927\u52a0\u901f\u4e86\u5411\u6578\u4f4d\u5316\u7684\u8f49\u8b8a\u3002\n\u5ba2\u6236\u6d88\u606f\u50b3\u905e\u8edf\u9ad4\u4f9b\u61c9\u5546 <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/393073\/2020%20Consumer%20Report\/MedZing2020-Future-Of-Commerce-Report-FNL.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Medallia Zingle<\/a> \u7684\u4e00\u9805\u8abf\u67e5\u767c\u73fe\uff0c\u5728 COVID-19 \u4e4b\u524d\uff0c78% \u7684\u6d88\u8cbb\u8005\u8868\u793a\u4ed6\u5011\u6bcf\u5468\u81f3\u5c11\u89aa\u81ea\u8cfc\u7269\u548c\u4f7f\u7528\u6c99\u9f8d\u548c\u5065\u8eab\u623f\u7b49\u670d\u52d9\u4e09\u6b21\u3002\n\u7136\u800c\uff0c\u73fe\u5728\u53ea\u6709 34% \u7684\u6d88\u8cbb\u8005\u8868\u793a\u4ed6\u5011\u4fdd\u6301\u4e86\u9019\u4e9b\u7fd2\u6163\u3002  <\/p>\n\n<p>\u4f5c\u70ba\u9762\u5c0d\u9762\u8cfc\u7269\u548c\u8cc7\u8a0a\u6536\u96c6\u7684\u66ff\u4ee3\u54c1\uff0c\u8a31\u591a\u4eba\u5df2\u7d93\u8f49\u5411\u7db2\u4e0a\u3002\n\u73fe\u5728\uff0c\u96dc\u8ca8\u5e97\u8cfc\u7269\u3001\u9280\u884c\u696d\u52d9\u751a\u81f3\u4fdd\u96aa\u8cfc\u8cb7\u7684\u6578\u91cf\u90fd\u5728\u6578\u5b57\u74b0\u5883\u4e2d\u4ee5\u524d\u6240\u672a\u6709\u7684\u6578\u91cf\u9032\u884c\u3002 <\/p>\n\n<p>\u7136\u800c\uff0c\u5ba2\u6236\u5728\u75ab\u60c5\u671f\u9593\u4fdd\u6301\u8b39\u614e\u7684\u9858\u671b\u4e26\u4e0d\u610f\u5473\u8457\u4ed6\u5011\u6703\u81ea\u52d5\u9ad4\u9a57\u5230\u6578\u4f4d\u4fdd\u96aa\u8cfc\u7269\u4ee4\u4eba\u6eff\u610f\u3002\n\u5982\u679c\u6280\u8853\u61c9\u7528\u4e0d\u4ed4\u7d30\uff0c\u5ba2\u6236\u53ef\u80fd\u6703\u6709\u4ee4\u4eba\u6cae\u55aa\u7684\u9ad4\u9a57\u3002 <\/p>\n\n<p>\u201c\u5728\u4e0d\u77ad\u89e3\u5c0d\u6574\u9ad4\u5ba2\u6236\u9ad4\u9a57\u7684\u5f71\u97ff\u7684\u60c5\u6cc1\u4e0b\u4f7f\u7528\u6280\u8853\u53ef\u80fd\u6703\u5c0d\u60a8\u8207\u6295\u4fdd\u4eba\u5efa\u7acb\u7684\u95dc\u4fc2\u7522\u751f\u4e0d\u5229\u5f71\u97ff\uff08\u5373\u6cae\u55aa\u6216\u61f7\u7591\uff09\uff0c\u201dProSight Specialty Insurance \u9996\u5e2d\u5ba2\u6236\u9ad4\u9a57\u5b98 <a href=\"https:\/\/www.propertycasualty360.com\/2019\/11\/05\/keeping-the-human-touch-in-the-digital-insurance-age\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Zimmermann<\/a> \u5beb\u9053\u3002\n\u6709\u9019\u9ebc\u591a\u5728\u7dda\u4fdd\u96aa\u8cfc\u7269\u9078\u9805\u53ef\u4f9b\u9078\u64c7\uff0c\u5c0d\u4e00\u5bb6\u516c\u53f8\u7684\u4ecb\u9762\u611f\u5230\u56f0\u60d1\u7684\u5ba2\u6236\u53ef\u4ee5\u8f15\u9b06\u5617\u8a66\u53e6\u4e00\u5bb6\u4fdd\u96aa\u516c\u53f8\u3002 <\/p>\n\n<p>\u4e00\u9805\u7814\u7a76\u767c\u73fe\uff0c54% \u7684\u4fdd\u96aa\u5ba2\u6236\u6703\u5728\u7db2\u4e0a\u5c0b\u627e\u4fdd\u96aa\u5831\u50f9\u3002\n\u7136\u800c\uff0c\u5728\u8cfc\u8cb7\u4fdd\u55ae\u6642\uff0c\u5927\u591a\u6578\u5ba2\u6236\u6703\u6c42\u52a9\u65bc\u4ee3\u7406\u4eba\u800c\u4e0d\u662f\u61c9\u7528\u7a0b\u5f0f\uff0cSitkins Group \u526f\u7e3d\u88c1 <a href=\"https:\/\/www.sitkins.com\/blog\/is-the-independent-agent-doomed\" target=\"_blank\" rel=\"noreferrer noopener\">Brent Kelly<\/a> \u5beb\u9053\u3002 <\/p>\n\n<p>\u201c\u96d6\u7136\u6a5f\u5668\u53ef\u4ee5\u57f7\u884c\u7d66\u5b9a\u7684\u4efb\u52d9\uff0c\u800c\u4e14\u901a\u5e38\u6bd4\u6211\u5011\u66f4\u9ad8\u6548\uff0c\u4f46\u5b83\u7f3a\u4e4f\u7684\u662f\u6d3b\u52d5\u7684\u85dd\u8853\u6027\uff0c\u5373\u4eba\u985e\u6eff\u8db3\u500b\u4eba\u9700\u6c42\u7684\u7368\u7279\u80fd\u529b\uff0c\u201dTechCrunch \u7684\u4f01\u696d\u8a18\u8005 <a href=\"https:\/\/techcrunch.com\/2017\/01\/15\/technology-cant-replace-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u7f85\u6069\u00b7\u7c73\u52d2 \uff08Ron Miller<\/a>\uff09 \u5beb\u9053\u3002\n\u201c\u5354\u5b9a\u53ef\u80fd\u6703\u5efa\u8b70\u4e00\u7a2e\u65b9\u6cd5\uff0c\u4f46\u64c5\u9577\u672c\u8077\u5de5\u4f5c\u7684\u4eba\u660e\u767d\u4f55\u6642\u8abf\u6574\u4ee5\u53ca\u6240\u9700\u7684\u5fae\u5999\u4e4b\u8655\u3002\u201d <\/p>\n\n<p>\u5373\u4f7f\u6280\u8853\u53ef\u4ee5\u5b8c\u6210\u6d41\u7a0b\u7684\u6bcf\u500b\u90e8\u5206\uff0c\u4f8b\u5982\u5ba2\u6236\u63a5\u6536\uff0c\u5b83\u4e5f\u53ef\u80fd\u4e0d\u662f\u6700\u597d\u7684\u9078\u64c7\u3002\n\u4f8b\u5982\uff0cAI \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u5f9e\u5165\u5b78\u8a2a\u8ac7\u4e2d\u6536\u96c6\u6709\u95dc\u5ba2\u6236\u9700\u6c42\u7684\u6240\u6709\u95dc\u9375\u6578\u64da\u3002\n\u4f46\u662f\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u80fd\u6703\u932f\u904e\u4e00\u4e9b\u901a\u904e\u8a9e\u6c23\u3001\u9762\u90e8\u8868\u60c5\u6216\u59ff\u52e2\u7b49\u975e\u8a9e\u8a00\u65b9\u5f0f\u50b3\u9054\u7684\u60c5\u611f\u7d30\u5fae\u5dee\u5225\uff0cGallagher \u7684\u7d22\u8ce0\u9867\u554f <a href=\"https:\/\/riskandinsurance.com\/automation-versus-the-human-touch-in-claims-management-theres-got-to-be-a-balance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jay Gates<\/a> \u8aaa\u3002  <\/p>\n\n<p>\u201c\u9019\u96bb\u662f\u4e00\u500b\u51b0\u51b7\u7684\u904e\u7a0b\u3002\u6c92\u6709\u4eba\u559c\u6b61\u5c0d\u8457\u96fb\u8166\u8aaa\u8a71\uff0c\u201c\u84cb\u8328\u8aaa\u3002<\/p>\n\n<p>\u6578\u4f4d\u5de5\u5177\u53ef\u4ee5\u4f7f\u5ba2\u6236\u9ad4\u9a57\u8b8a\u5f97\u51b0\u51b7\u548c\u6c92\u6709\u4eba\u60c5\u5473\uff0c\u6216\u8005\u5b83\u5011\u53ef\u4ee5\u5728\u5ba2\u6236\u548c\u4fdd\u96aa\u516c\u53f8\u4e4b\u9593\u5efa\u7acb\u66f4\u7262\u56fa\u7684\u806f\u7e6b\u3002\n\u7d50\u679c\u53d6\u6c7a\u65bc\u5de5\u5177\u7684\u90e8\u7f72\u65b9\u5f0f\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg\" alt=\"\" class=\"wp-image-9002\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-300x214.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-768x548.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4f7f\u7528\u6578\u4f4d\u5de5\u5177\u5efa\u7acb\u4eba\u969b\u95dc\u4fc2<\/h2>\n\n<p>\u6578\u4f4d\u5316\u672a\u4f86\u6c92\u6709\u56de\u982d\u8def\u3002\n\u7136\u800c\uff0c\u5c07\u6574\u500b\u5ba2\u6236\u95dc\u4fc2\u4ea4\u7d66\u6578\u4f4d\u5de5\u5177\u4e5f\u4e0d\u662f\u57f9\u990a\u9019\u4e9b\u95dc\u4fc2\u7684\u6700\u4f73\u65b9\u5f0f\u3002\n\u5373\u4f7f\u662f\u6578\u4f4d\u4ea4\u4e92\u4e5f\u9700\u8981\u4eba\u60c5\u5473\uff0c\u800c\u4fdd\u96aa\u4ee3\u7406\u4eba\u63d0\u4f9b\u4e86\u4e00\u500b\u5f88\u597d\u7684\u8d77\u9ede\u3002  <\/p>\n\n<p>\u4fdd\u96aa\u4ee3\u7406\u4eba\u5728\u5efa\u7acb\u4fdd\u96aa\u516c\u53f8\u8207\u5ba2\u6236\u7684\u95dc\u4fc2\u65b9\u9762\u767c\u63ee\u8457\u95dc\u9375\u4f5c\u7528\u3002\n\u4ee3\u7406\u4eba\u7684\u5c08\u696d\u77e5\u8b58\u548c\u8207\u5ba2\u6236\u9762\u5c0d\u9762\u6e9d\u901a\u7684\u80fd\u529b\u4f7f\u4ee3\u7406\u4eba\u975e\u5e38\u9069\u5408\u8655\u7406\u8a31\u591a\u8907\u96dc\u7684\u4fdd\u96aa\u554f\u984c\uff0cFit Small Business \u7684 <a href=\"https:\/\/fitsmallbusiness.com\/captive-agent-vs-independent-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Virginia Hamill<\/a> \u5beb\u9053\u3002 <\/p>\n\n<p>\u201c\u7d44\u7e54\u61c9\u52aa\u529b\u63a1\u7528\u6df7\u5408\u6a21\u5f0f\uff0c\u5728\u9019\u7a2e\u6a21\u5f0f\u4e0b\uff0c\u81ea\u52d5\u5316\u548c\u4ee3\u7406\u651c\u624b\u5408\u4f5c\uff0c\u5404\u81ea\u767c\u63ee\u5404\u81ea\u7684\u76f8\u5c0d\u512a\u52e2\u4f86\u652f\u6301\u5ba2\u6236\uff0c\u201dMajorel \u5317\u7f8e\u3001\u611b\u723e\u862d\u548c\u6771\u5357\u4e9e\u9996\u5e2d\u57f7\u884c\u5b98\u517c\u5168\u7403\u5ba2\u6236\u57f7\u884c\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.majorel.com\/future-customer\/expert-view\/4-best-practices-to-balance-technology-and-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fara Haron<\/a> \u8aaa\u3002<\/p>\n\n<p>\u70ba\u4e86\u5be6\u73fe\u9019\u4e00\u76ee\u6a19\uff0cHaron \u5efa\u8b70\u4fdd\u96aa\u516c\u53f8\u96c6\u6210\u652f\u63f4 AI \u7684\u804a\u5929\u6a5f\u5668\u4eba\u548c\u985e\u4f3c\u6280\u8853\uff0c\u4ee5\u5e6b\u52a9\u5ba2\u6236\u66f4\u5feb\u5730\u7372\u5f97\u7b54\u6848\u3002\n\u6a5f\u5668\u4eba\u53ef\u4ee5\u81ea\u5df1\u56de\u7b54\u6700\u7c21\u55ae\u7684\u554f\u984c\uff0c\u4e26\u5728\u5ba2\u6236\u67e5\u8a62\u66f4\u8907\u96dc\u6642\u5c07\u5ba2\u6236\u63a8\u85a6\u7d66\u4ee3\u7406\u3002 <\/p>\n\n<p>\u5c07\u4eba\u5de5\u667a\u6167\u548c\u985e\u4f3c\u5de5\u5177\u8207\u4ee3\u7406\u8207\u5ba2\u6236\u4e92\u52d5\u76f8\u7d50\u5408\u4e5f\u53ef\u80fd\u6709\u52a9\u65bc\u6e1b\u5c11\u5ba2\u6236\u7684\u53e6\u4e00\u500b\u7169\u60f1\u4f86\u6e90\uff1a\u7b49\u5f85\u670d\u52d9\u3002\n\u5728\u4e00\u6b21 6 \u5206\u9418\u7684\u5ba2\u6236\u670d\u52d9\u901a\u8a71\u4e2d\uff0c\u4eba\u5de5\u4e92\u52d5\u53ea\u4f54\u7528\u4e86\u5927\u7d04 25% \u7684\u6642\u9593;Schneider \u5beb\u9053\uff0c\u53e6\u5916 75% \u6d89\u53ca\u5ba2\u6236\u7b49\u5f85\u670d\u52d9\u4ee3\u7406\u67e5\u627e\u8cc7\u8a0a\u3002 <\/p>\n\n<p>\u6578\u4f4d\u5de5\u5177\u53ef\u4ee5\u6e1b\u5c11\u7b49\u5f85\u6642\u9593\uff0c\u4f7f\u4ee3\u7406\u80fd\u5920\u66f4\u6709\u6548\u5730\u5e6b\u52a9\u5ba2\u6236\u4e26\u7e2e\u77ed\u7b49\u5f85\u6642\u9593\u3002\n\u7d50\u679c\u662f\u5ba2\u6236\u7372\u5f97\u66f4\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57\uff0c\u70ba\u4ee3\u7406\u63d0\u4f9b\u66f4\u6709\u6548\u7684\u9ad4\u9a57\u3002 <\/p>\n\n<p>Heron \u5efa\u8b70\u5c07\u6280\u8853\u8996\u70ba\u4eba\u985e\u8207\u5ba2\u6236\u4e92\u52d5\u7684\u88dc\u5145\uff0c\u800c\u4e0d\u662f\u66ff\u4ee3\u3002\n\u70ba\u4e86\u589e\u5f37\u5ba2\u6236\u9ad4\u9a57\u4e26\u5141\u8a31\u4eba\u985e\u4fdd\u96aa\u516c\u53f8\u54e1\u5de5\u3001\u4ee3\u7406\u4eba\u548c\u7d93\u7d00\u4eba\u505a\u597d\u4ed6\u5011\u7684\u5de5\u4f5c\uff0c\u5fc5\u9808\u6709\u4eba\u53c3\u8207\u70ba AI \u5de5\u5177\u9078\u64c7\u8a13\u7df4\u6578\u64da\u4e26\u76e3\u63a7\u9019\u4e9b\u5de5\u5177\u7684\u6709\u6548\u6027\u3002 <\/p>\n\n<p>\u5c07\u6578\u4f4d\u6280\u8853\u7684\u512a\u52e2\u8207\u4fdd\u96aa\u4ee3\u7406\u4eba\u7684\u4eba\u985e\u5c08\u696d\u77e5\u8b58\u76f8\u7d50\u5408\uff0c\u70ba\u4fdd\u96aa\u516c\u53f8\u548c\u5ba2\u6236\u63d0\u4f9b\u4e86\u5169\u5168\u5176\u7f8e\u7684\u65b9\u6848\u3002<\/p>\n\n<p>\u201c\u6b78\u6839\u7d50\u5e95\uff0c\u5982\u679c\u4f60\u7684\u7d22\u8ce0\u6216\u554f\u984c\u5f97\u5230\u6eff\u610f\u7684\u8655\u7406\uff0c\u90a3\u9ebc\u5b83\u662f\u7531\u4eba\u985e\u9084\u662f\u6a5f\u5668\u4eba\u5b8c\u6210\u7684\u6709\u95dc\u4fc2\u55ce\uff1f\u4e8b\u5be6\u4e0a\uff0c\u5982\u679c\u6a5f\u5668\u4eba\u53ef\u4ee5\u5728\u5e7e\u79d2\u9418\u5167\u5b8c\u6210\u76f8\u540c\u7684\u5de5\u4f5c\uff0c\u90a3\u4e0d\u662f\u6703\u5e36\u4f86\u66f4\u597d\u7684\u7528\u6236\u9ad4\u9a57\u55ce\uff1f<a href=\"https:\/\/iireporter.com\/state-farms-roboagent-kerfuffle-and-the-human-touch-in-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/tablet-use-1024x682.jpg\" alt=\"\" class=\"wp-image-8992\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u69cb\u5efa\u6df7\u5408\u6578\u5b57\u672a\u4f86<\/h2>\n\n<p>\u6578\u4f4d\u5de5\u5177\u53ef\u4ee5\u6bd4\u4eba\u985e\u66f4\u5feb\u5730\u5c0d\u4e8b\u5be6\u9032\u884c\u5206\u985e\u3001\u5206\u6790\u6578\u64da\u548c\u767c\u73fe\u6a21\u5f0f\u3002\n\u4ed6\u5011\u53ef\u4ee5\u57f7\u884c\u8a31\u591a\u91cd\u8907\u6027\u6216\u6a21\u5f0f\u7e41\u91cd\u7684\u4efb\u52d9\uff0c\u4f8b\u5982\u5f9e\u5ba2\u6236\u90a3\u88e1\u6536\u96c6\u57fa\u672c\u806f\u7e6b\u8cc7\u8a0a\u6216\u56de\u7b54\u6709\u95dc\u8986\u84cb\u7bc4\u570d\u7684\u6700\u5e38\u898b\u554f\u984c\u3002\n\u7136\u800c\uff0c\u7576\u6d89\u53ca\u5230\u4eba\u985e\u60c5\u611f\u7684\u8907\u96dc\u6027\u548c\u5fae\u5999\u6027\u6642\uff0c\u9019\u4e9b\u7cfb\u7d71\u9054\u5230\u4e86\u5b83\u5011\u7684\u6975\u9650\u3002  <\/p>\n\n<p>\u201c\u4eca\u5929\u7684\u4eba\u5de5\u667a\u6167\u7cfb\u7d71\u5177\u6709\u5927\u91cf\u7684\u8a8d\u77e5\u80fd\u529b\uff0c\u4f46\u9019\u4e9b\u6280\u8853\u4e2d\u6c92\u6709\u60c5\u5546\uff0c\u201dAffectiva \u9996\u5e2d\u884c\u92b7\u5b98 <a href=\"https:\/\/www.digitaltrends.com\/cool-tech\/rise-of-emotion-tracking-tech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gabi Zijderveld<\/a> \u8aaa\u3002\n\u8a72\u6280\u8853\u53ef\u80fd\u80fd\u5920\u8655\u7406\u4e8b\u5be6\u548c\u6578\u64da\uff0c\u4f46\u5b83\u7121\u6cd5\u89e3\u91cb\u60c5\u611f\u56e0\u7d20\u2014\u2014\u7121\u8ad6\u9019\u4e9b\u611f\u53d7\u5c0d\u4eba\u985e\u5ba2\u6236\u7684\u5f71\u97ff\u6709\u591a\u5927\u3002 <\/p>\n\n<p>\u6700\u597d\u7684\u4eba\u5de5\/\u6578\u4f4d\u5ba2\u6236\u9ad4\u9a57\u7b56\u7565\u5c07\u96c6\u4e2d\u5728\u5169\u9ede\u4e0a\uff0cMedallia Institute \u7e3d\u7d93\u7406 <a href=\"https:\/\/www.medallia.com\/blog\/balancing-the-human-and-digital-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Abraham<\/a> \u5beb\u9053\u3002\n\u4ed6\u5011\u5c07\u5c0b\u6c42\u4f7f\u5ba2\u6236\u8207\u516c\u53f8\u7684\u4e92\u52d5\u76e1\u53ef\u80fd\u9806\u66a2\u3002\n\u7576\u5ba2\u6236\u9700\u8981\u5efa\u8b70\u6216\u9ad4\u9a57\u5230\u9ad8\u5ea6\u7dca\u5f35\u7684\u60c5\u7dd2\u6642\uff0c\u4ed6\u5011\u6703\u8b93\u5ba2\u6236\u8f15\u9b06\u806f\u7e6b\u5230\u53ef\u4ee5\u5e6b\u52a9\u4ed6\u5011\u7684\u7d93\u9a57\u8c50\u5bcc\u7684\u4eba\u3002  <\/p>\n\n<p>\u70ba\u4e86\u5efa\u7acb\u7262\u56fa\u7684\u5ba2\u6236\u95dc\u4fc2\uff0c\u4fdd\u96aa\u516c\u53f8\u4e0d\u50c5\u5fc5\u9808\u8003\u616e\u5ba2\u6236\u7684\u60c5\u7dd2\u3002\n\u4ed6\u5011\u9084\u5fc5\u9808\u9075\u5faa\u7576\u9019\u4e9b\u60c5\u7dd2\u8207\u4fdd\u96aa\u516c\u53f8\u627f\u8afe\u4e92\u52d5\u6642\u7522\u751f\u7684\u671f\u671b\u3002 <\/p>\n\n<p>\u901a\u904e\u793e\u4ea4\u5a92\u9ad4\u548c\u5ee3\u544a\u63a8\u5ee3\u300e\u95dc\u61f7\u300f\u4fe1\u606f\u7684\u6642\u4ee3\u5df2\u7d93\u7d50\u675f\u3002\u6d88\u8cbb\u8005\u4e26\u4e0d\u5929\u771f;\u4ed6\u5011\u767c\u73fe\u81ea\u5df1\u73fe\u5728\u4f9d\u8cf4\u6578\u4f4d\u548c\u9060\u7aef\u670d\u52d9\u4f86\u5b8c\u6210\u65e5\u5e38\u751f\u6d3b\u4efb\u52d9\uff0c\u56e0\u6b64\u4ed6\u5011\u9700\u8981\u78ba\u4fe1\uff0c\u8207\u4ed6\u5011\u6709\u696d\u52d9\u5f80\u4f86\u7684\u7d44\u7e54\u53ef\u4ee5\u4fe1\u8cf4\u4ed6\u5011\u4f86\u514c\u73fe\u627f\u8afe\uff0c\u201cRedwood Technologies Group \u526f\u9996\u5e2d\u57f7\u884c\u5b98\u517c\u5168\u7403\u9996\u5e2d\u884c\u92b7\u5b98 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/08\/13\/why-ai-is-the-future-of-delivering-customer-experiences-with-a-human-touch\/?sh=669f0dc6515d\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Taylor<\/a> \u5beb\u9053\u3002<\/p>\n\n<p>\u70ba\u4e86\u555f\u52d5\u4eba\u6027\u5316\u6578\u4f4d\u9023\u63a5\u7684\u904e\u7a0b\uff0c\u4fdd\u96aa\u516c\u53f8\u53ef\u80fd\u6703\u5f9e\u66f4\u65b0\u5176\u904b\u71df\u6a21\u5f0f\u4e2d\u53d7\u76ca\u3002\nASG Technologies \u7522\u54c1\u884c\u92b7\u9ad8\u7d1a\u526f\u7e3d\u88c1 <a href=\"https:\/\/insurance-edge.net\/2020\/05\/19\/opinion-digital-transformation-still-needs-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kyle McNabb<\/a> \u5beb\u9053\uff0c\u95dc\u6ce8\u8207 COVID-19 \u65b0\u5e38\u614b\u76f8\u95dc\u7684\u9023\u7e8c\u6027\u53ef\u4ee5\u5e6b\u52a9\u4fdd\u96aa\u516c\u53f8\u78ba\u5b9a\u6578\u4f4d\u5de5\u5177\u5728\u54ea\u4e9b\u65b9\u9762\u63d0\u4f9b\u5ba2\u6236\u6240\u9700\u7684\u500b\u4eba\u5316\u3001\u53ef\u9760\u6027\u548c\u9748\u6d3b\u6027\uff0c\u4ee5\u53ca\u54ea\u4e9b\u65b9\u9762\u4ecd\u7136\u9700\u8981\u4eba\u5de5\u4ea4\u4e92\u3002 <\/p>\n\n<p>\u6280\u8853\u70ba\u4fdd\u96aa\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u63d0\u4f9b\u4e86\u8a31\u591a\u6539\u5584\u5ba2\u6236\u670d\u52d9\u7684\u6a5f\u6703\u3002\n\u4f46\u662f\uff0c\u8981\u6c42\u5ba2\u6236\u50c5\u8655\u7406\u61c9\u7528\u7a0b\u5f0f\u548c\u6a5f\u5668\u4eba\u53ef\u80fd\u6703\u963b\u7919\u800c\u4e0d\u662f\u8aac\u660e\u5ba2\u6236\u95dc\u4fc2\u3002\n\u76f8\u53cd\uff0c\u5c07\u6578\u4f4d\u5de5\u5177\u8207\u4eba\u969b\u95dc\u4fc2\u76f8\u7d50\u5408\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u5169\u5168\u5176\u7f8e\u7684\u670d\u52d9\u3002  <\/p>\n\n<p><em>\u5716\u7247\u4f86\u81ea\uff1aSuwat Supachavinswad\/\u00a9123RF.com\u3001milkos\/\u00a9123RF.com\u3001Sutthinon Sanyakup\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6578\u4f4d\u5de5\u5177\u4f7f\u4fdd\u96aa\u516c\u53f8\u80fd\u5920\u4ee5\u524d\u6240\u672a\u6709\u7684\u65b9\u5f0f\u64f4\u5927\u5ba2\u6236\u7bc4\u570d\u3002 \u4fdd\u96aa\u516c\u53f8\u73fe\u5728\u53ef\u4ee5\u63d0\u4f9b\u8d8a\u4f86\u8d8a\u500b\u4eba\u5316\u7684\u5728\u7dda\u9ad4\u9a57\uff0c\u5728\u6578\u5b57\u74b0\u5883\u4e2d [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","insight-category":[],"class_list":["post-19898","insight","type-insight","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/19898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=19898"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=19898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}