{"id":19096,"date":"2024-09-19T23:31:19","date_gmt":"2024-09-20T04:31:19","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e6%ad%a3%e7%a2%ba%e7%9a%84%e6%8a%80%e8%a1%93%e5%af%a6%e6%96%bd%e5%a6%82%e4%bd%95%e8%aa%ac%e6%98%8e%e5%ba%a7%e5%b8%ad%e5%bb%ba%e7%ab%8b%e9%97%9c%e4%bf%82\/"},"modified":"2024-09-19T23:31:21","modified_gmt":"2024-09-20T04:31:21","slug":"%e6%ad%a3%e7%a2%ba%e7%9a%84%e6%8a%80%e8%a1%93%e5%af%a6%e6%96%bd%e5%a6%82%e4%bd%95%e8%aa%ac%e6%98%8e%e5%ba%a7%e5%b8%ad%e5%bb%ba%e7%ab%8b%e9%97%9c%e4%bf%82","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e6%ad%a3%e7%a2%ba%e7%9a%84%e6%8a%80%e8%a1%93%e5%af%a6%e6%96%bd%e5%a6%82%e4%bd%95%e8%aa%ac%e6%98%8e%e5%ba%a7%e5%b8%ad%e5%bb%ba%e7%ab%8b%e9%97%9c%e4%bf%82\/","title":{"rendered":"\u6b63\u78ba\u7684\u6280\u8853\u5be6\u65bd\u5982\u4f55\u8aac\u660e\u5ea7\u5e2d\u5efa\u7acb\u95dc\u4fc2"},"content":{"rendered":"\n<p>\u6578\u4f4d\u5316\u985b\u8986\u985b\u8986\u4e86\u4fdd\u96aa\u696d\uff0c\u4ee3\u7406\u4eba\u4e5f\u4e0d\u80fd\u5016\u514d\u3002\n\u7136\u800c\uff0c\u8a31\u591a\u6a5f\u69cb\u5728\u6578\u5b57\u5316\u8f49\u578b\u65b9\u9762\u843d\u5f8c\uff0c\u66f4\u559c\u6b61\u6210\u719f\u7684\u696d\u52d9\u65b9\u5f0f\u3002 <\/p>\n\n<p>\u4e26\u975e\u6240\u6709\u6280\u8853\u90fd\u6703\u81ea\u52d5\u6539\u5584\u5ea7\u5e2d\u7684\u5de5\u4f5c\u3002\n\u4f46\u662f\uff0c\u5c08\u6ce8\u65bc\u6539\u5584\u5ba2\u6236\u670d\u52d9\u76ee\u6a19\u7684\u6b63\u78ba\u6280\u8853\u9078\u64c7\u53ef\u4ee5\u8aac\u660e\u4fdd\u96aa\u4ee3\u7406\u4eba\u3002\n\u901a\u904e\u81ea\u52d5\u57f7\u884c\u67d0\u4e9b\u65e5\u5e38\u4efb\u52d9\u4e26\u7372\u5f97\u66f4\u6df1\u5165\u7684\u57fa\u65bc\u6578\u64da\u7684\u898b\u89e3\uff0c\u4fdd\u96aa\u4ee3\u7406\u4eba\u53ef\u4ee5\u9a30\u51fa\u6642\u9593\u548c\u7cbe\u529b\u4f86\u6295\u8cc7\u8207\u5ba2\u6236\u5efa\u7acb\u66f4\u6df1\u5c64\u6b21\u7684\u4eba\u969b\u95dc\u4fc2\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u9019\u662f\u76ee\u6a19\uff0c\u800c\u4e0d\u662f\u5de5\u5177<\/h2>\n\n<p>\u4fdd\u96aa\u696d\u5ee3\u6cdb\u7684\u6578\u4f4d\u5316\u985b\u8986\u70ba\u4fdd\u96aa\u4ee3\u7406\u4eba\u5275\u9020\u4e86\u4e00\u5927\u5806\u6280\u8853\u5de5\u5177\u548c\u9078\u64c7\u3002\n\u201c\u76ee\u524d\uff0c\u5176\u4e2d\u8a31\u591a\u89e3\u6c7a\u65b9\u6848 [available] \u5f88\u6709\u5438\u5f15\u529b\uff0c\u56e0\u70ba\u8cfc\u7f6e\u6210\u672c\u4f4e\uff0c\u800c\u4e14\u5b83\u5011\u7684\u529f\u80fd\u5be6\u65bd\u6210\u672c\u76f8\u5c0d\u8f03\u4f4e\uff0c\u201dDeloitte Canada \u6280\u8853\u8aee\u8a62\u5408\u5925\u4eba <a href=\"https:\/\/www.canadianunderwriter.ca\/insurance\/what-brokers-should-consider-when-looking-at-insurtech-offerings-1004172999\/\" target=\"_blank\" rel=\"noreferrer noopener\">David Kerr<\/a> \u8aaa\u3002 <\/p>\n\n<p>\u7531\u65bc\u4fdd\u96aa\u6280\u8853\u8c50\u5bcc\u4e14\u50f9\u683c\u4f4e\u5ec9\uff0c\u56e0\u6b64\u4e00\u6b21\u5617\u8a66\u591a\u7a2e\u9078\u64c7\u53ef\u80fd\u5f88\u8a98\u4eba\u3002\n\u7136\u800c\uff0c\u70ba\u4e86\u6280\u8853\u800c\u63a1\u7528\u6280\u8853\u6700\u7d42\u6703\u640d\u5bb3\u4ee3\u7406\u6a5f\u69cb\u7684\u696d\u52d9\u76ee\u6a19\u3002 <\/p>\n\n<p>\u4fdd\u96aa\u4ee3\u7406\u4eba\u53ef\u4ee5\u901a\u904e\u5c07\u76ee\u6a19\u653e\u5728\u9996\u4f4d\u4f86\u63a7\u5236\u6210\u672c\u4e26\u964d\u4f4e\u98a8\u96aa\u3002\n\u5c0d\u65bc\u6bcf\u500b\u65b0\u7684\u6578\u4f4d\u9078\u9805\uff0c\u8acb\u554f\uff1a\u9019\u500b\u5de5\u5177\u89e3\u6c7a\u4e86\u4ec0\u9ebc\u554f\u984c\uff1f\n\u9019\u662f\u6211\u5011\u6a5f\u69cb\u76ee\u524d\u9762\u81e8\u7684\u554f\u984c\u55ce\uff1f\n\u9019\u500b\u5de5\u5177\u662f\u5426\u4ee5\u4e00\u7a2e\u8b93\u6211\u5011\u66f4\u63a5\u8fd1\u696d\u52d9\u76ee\u6a19\u7684\u65b9\u5f0f\u89e3\u6c7a\u4e86\u6211\u5011\u7684\u554f\u984c\uff1f   <\/p>\n\n<p>\u4f8b\u5982\uff0c\u7528\u65bc\u5206\u6790\u5927\u578b\u6578\u64da\u96c6\u7684\u57fa\u65bc AI \u7684\u5de5\u5177\u53ef\u4ee5\u5e6b\u52a9\u4fdd\u96aa\u4ee3\u7406\u4eba\u5be6\u73fe\u6839\u64da\u66f4\u6df1\u5165\u7684\u6d1e\u5bdf\u70ba\u5ba2\u6236\u63d0\u4f9b\u66f4\u597d\u6307\u5c0e\u7684\u76ee\u6a19\u3002<\/p>\n\n<p>\u8a31\u591a\u4ee3\u7406\u4eba\u548c\u4fdd\u96aa\u516c\u53f8\u5df2\u7d93\u8a8d\u8b58\u5230\u66f4\u597d\u5730\u77ad\u89e3\u5ba2\u6236\u6578\u64da\u7684\u5fc5\u8981\u6027\u3002\n\u4f8b\u5982\uff0c\u5728 Acxiom \u7684\u4e00\u9805\u8abf\u67e5\u4e2d\uff0c94% \u7684\u4fdd\u96aa\u9ad8\u7ba1\u5c07\u6578\u64da\u7a31\u70ba\u201c\u6253\u9020\u7a4d\u6975\u5ba2\u6236\u9ad4\u9a57\u7684\u6700\u91cd\u8981\u56e0\u7d20\u201d\uff0cAcxiom \u6b50\u6d32\u3001\u4e2d\u6771\u548c\u975e\u6d32\u5c08\u696d\u670d\u52d9\u9ad8\u7d1a\u526f\u7e3d\u88c1 <a href=\"https:\/\/insurtechdigital.com\/insurtech\/insurtech-great-customer-centricity-shake\" target=\"_blank\" rel=\"noreferrer noopener\">Jochen Toepfer<\/a> \u5beb\u9053\u3002\n\u5982\u679c\u6c92\u6709\u6539\u5584\u5ba2\u6236\u670d\u52d9\u7684\u660e\u78ba\u76ee\u6a19\uff0c\u4fdd\u96aa\u4ee3\u7406\u4eba\u53ef\u80fd\u4ecd\u7136\u96e3\u4ee5\u627e\u5230\u5408\u9069\u7684\u6578\u64da\u96c6\u6216\u63d0\u4f9b\u6700\u4f73\u898b\u89e3\u6240\u9700\u7684\u5de5\u5177\u3002  <\/p>\n\n<p>\u5c07\u76ee\u6a19\u653e\u5728\u9996\u4f4d\u4e5f\u53ef\u4ee5\u8aac\u660e\u4fdd\u96aa\u6a5f\u69cb\u7bc0\u7701\u5de5\u5177\u8cbb\u7528\u3002\n\u4f8b\u5982\uff0c\u201c&#8217;\u4fdd\u96aa&#8217;\u9019\u500b\u8a5e\u76ee\u524d\u662f Google AdWords \u6bcf\u6b21\u9ede\u64ca\u6210\u672c \uff08CPC\uff09 \u5ee3\u544a\u7cfb\u5217\u4e2d\u53ef\u8cfc\u8cb7\u7684\u7b2c\u4e00\u5927\u6700\u6602\u8cb4\u7684\u95dc\u9375\u8a5e\uff0c\u201d\u4fdd\u96aa\u884c\u696d\u5ba2\u6236\u670d\u52d9\u89e3\u6c7a\u65b9\u6848\u4f9b\u61c9\u5546 LeO \u7684\u806f\u5408\u5275\u59cb\u4eba\u517c\u9996\u5e2d\u57f7\u884c\u5b98 <a href=\"https:\/\/www.propertycasualty360.com\/2021\/05\/13\/how-insurers-can-maximizing-customer-relationships\/\" target=\"_blank\" rel=\"noreferrer noopener\">Liri Halperin-Segal<\/a> \u6307\u51fa\u3002\n\u5c08\u6ce8\u65bc\u4ed6\u5011\u8a66\u5716\u5be6\u73fe\u7684\u76ee\u6a19\u7684\u4fdd\u96aa\u4ee3\u7406\u6a5f\u69cb\u53ef\u4ee5\u66f4\u8f15\u9b06\u5730\u8a08\u7b97 AdWords \u6216\u4efb\u4f55\u5176\u4ed6\u5f62\u5f0f\u7684\u6578\u4f4d\u63a8\u5ee3\u662f\u5426\u80fd\u63d0\u4f9b\u4ee3\u7406\u6a5f\u69cb\u6240\u5c0b\u6c42\u7684\u6295\u8cc7\u56de\u5831\u3002  <\/p>\n\n<p>\u901a\u5e38\uff0c\u7b54\u6848\u65e2\u4e0d\u662f\u7d14\u7cb9\u7684\u4eba\u985e\u89e3\u6c7a\u65b9\u6848\uff0c\u4e5f\u4e0d\u662f\u7d14\u7cb9\u7684\u6280\u8853\u89e3\u6c7a\u65b9\u6848\u3002\n\u5c0d\u65bc\u8a31\u591a\u4fdd\u96aa\u4ee3\u7406\u4eba\u7684\u76ee\u6a19\uff0c\u6700\u4f73\u65b9\u6cd5\u662f\u5728\u4eba\u529b\u548c\u6578\u4f4d\u5de5\u4f5c\u4e4b\u9593\u53d6\u5f97\u5e73\u8861\u3002 <\/p>\n\n<p>\u201c\u7d44\u7e54\u61c9\u52aa\u529b\u63a1\u7528\u6df7\u5408\u6a21\u5f0f\uff0c\u5728\u9019\u7a2e\u6a21\u5f0f\u4e0b\uff0c\u81ea\u52d5\u5316\u548c\u4ee3\u7406\u651c\u624b\u5408\u4f5c\uff0c\u5404\u81ea\u767c\u63ee\u5404\u81ea\u7684\u76f8\u5c0d\u512a\u52e2\u4f86\u652f\u6301\u5ba2\u6236\uff0c\u201d\u5ba2\u6236\u670d\u52d9\u89e3\u6c7a\u65b9\u6848\u4f9b\u61c9\u5546 Majorel \u5317\u7f8e\u3001\u611b\u723e\u862d\u548c\u6771\u5357\u4e9e\u9996\u5e2d\u57f7\u884c\u5b98\u517c\u5168\u7403\u5ba2\u6236\u57f7\u884c\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.majorel.com\/future-customer\/expert-view\/4-best-practices-to-balance-technology-and-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fara Haron<\/a> \u8aaa\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-1024x684.jpg\" alt=\"&#x512A;&#x96C5;&#x7684;&#x5973;&#x6027;&#x4E0A;&#x73ED;&#x65CF;&#x770B;&#x8457;&#x96FB;&#x8166;\" class=\"wp-image-10257\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u5c07 IT \u90e8\u9580\u6700\u64c5\u9577\u7684\u4efb\u52d9\u5206\u914d\u7d66 IT \u90e8\u9580<\/h2>\n\n<p>\u65b0\u7684\u4fdd\u96aa\u6280\u8853\u9084\u70ba\u4fdd\u96aa\u4ee3\u7406\u4eba\u63d0\u4f9b\u4e86\u524d\u6240\u672a\u6709\u7684\u6a5f\u6703\uff0c\u4ee5\u958b\u5c55\u771f\u6b63\u4ee5\u5ba2\u6236\u70ba\u5c0e\u5411\u7684\u4fdd\u96aa\u696d\u52d9\u3002\n\u201c\u4fdd\u96aa\u79d1\u6280\u516c\u53f8\u6b63\u5728\u6709\u6548\u5730\u63a1\u53d6\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u9700\u6c42\u89c0\u9ede\uff0c\u89e3\u6c7a\u9019\u4e9b\u9700\u6c42\uff0c\u4e26\u5275\u5efa\u4e00\u500b\u4eba\u793e\u5340\uff0c\u201dBottech \u96c6\u5718\u9996\u5e2d MGA \u5b98 <a href=\"https:\/\/hbr.org\/resources\/pdfs\/comm\/salesforce\/AcceleratingChangeinInsuranceDistributionThroughTechnology.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Rob Bauer<\/a> \u8aaa\u3002 <\/p>\n\n<p>\u201c\u9019\u662f\u95dc\u65bc\u901a\u904e\u6578\u4f4d\u65b9\u5f0f\u5feb\u901f\u6709\u6548\u5730\u5b8c\u6210\u7c21\u55ae\u7684\u4e8b\u60c5\uff0c\u9019\u6a23\u60a8\u5c31\u53ef\u4ee5\u9a30\u51fa\u4eba\u5011\u7684\u6642\u9593\u5c08\u6ce8\u65bc\u5ba2\u6236\u9700\u8981\u4eba\u60c5\u5473\u7684\u6642\u523b\uff0c\u201dChubb \u9996\u5e2d\u6578\u4f4d\u5b98 <a href=\"https:\/\/www.insurancebusinessmag.com\/us\/news\/technology\/digital-transformation-must-happen-across-entire-insurance-ecosystem-226451.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Sean Ringsted<\/a> \u8aaa\u3002\n\u901a\u904e\u81ea\u52d5\u57f7\u884c\u65e5\u5e38\u4efb\u52d9\uff0c\u4fdd\u96aa\u4ee3\u7406\u4eba\u53ef\u4ee5\u9a30\u51fa\u6642\u9593\u548c\u7cbe\u529b\u8207\u9762\u81e8\u9006\u5883\u548c\u640d\u5931\u7684\u5ba2\u6236\u5728\u4e00\u8d77\uff0c\u63d0\u4f9b\u4efb\u4f55\u6280\u8853\u90fd\u7121\u6cd5\u63d0\u4f9b\u7684\u540c\u7406\u5fc3\u3001\u6559\u80b2\u548c\u652f\u63f4\u3002 <\/p>\n\n<p>\u5728\u81ea\u52d5\u5316\u548c\u4eba\u6a5f\u4ea4\u4e92\u4e4b\u9593\u53d6\u5f97\u5e73\u8861\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n\n<p>\u81ea\u52d5\u57f7\u884c\u67d0\u4e9b\u65e5\u5e38\u4efb\u52d9\uff08\u5982\u586b\u5beb\u8868\u683c\uff09\u53ef\u4ee5\u7bc0\u7701\u6642\u9593\u3001\u63d0\u9ad8\u6578\u64da\u6e96\u78ba\u6027\u4e26\u4f7f\u5ea7\u5e2d\u80fd\u5920\u5c08\u6ce8\u65bc\u5ba2\u6236\u3002\n\u7136\u800c\uff0c\u91cd\u8981\u7684\u662f\u8981\u7ad9\u5728\u5ba2\u6236\u7684\u89d2\u5ea6\uff0c\u6aa2\u67e5\u81ea\u52d5\u5316\u7684\u4f7f\u7528\u5982\u4f55\u5f71\u97ff\u5ba2\u6236\u5c0d\u55ae\u500b\u4ee3\u7406\u4eba\u548c\u6574\u500b\u4fdd\u96aa\u6a5f\u69cb\u7684\u6574\u9ad4\u9ad4\u9a57\uff0cPropertyCasualty360 \u7684 <a href=\"https:\/\/www.propertycasualty360.com\/2019\/11\/05\/keeping-the-human-touch-in-the-digital-insurance-age\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Zimmermann<\/a> \u5beb\u9053\u3002 <\/p>\n\n<p>\u201c\u5982\u679c\u4f60\u5b8c\u5168\u81ea\u52d5\u5316\u63a5\u6536\u904e\u7a0b\uff0c\u5305\u62ec\u505a\u9673\u8ff0\uff0c\u6211\u8a8d\u70ba\u4f60\u771f\u7684\u6703\u5fd8\u8a18\u67d0\u4eba\u5728\u9762\u8a66\u4e2d\u8aaa\u7684\u4e00\u4e9b\u7d30\u5fae\u5dee\u5225\uff0c\u201dGallagher \u7684\u7406\u8ce0\u9867\u554f <a href=\"https:\/\/riskandinsurance.com\/automation-versus-the-human-touch-in-claims-management-theres-got-to-be-a-balance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jay Gates<\/a> \u8aaa\u3002<\/p>\n\n<p>\u76f8\u53cd\uff0c\u91cd\u8981\u7684\u662f\u8981\u5728\u4efb\u4f55\u7d66\u5b9a\u6642\u523b\u5e73\u8861\u81ea\u52d5\u5316\u7684\u597d\u8655\u8207\u5ba2\u6236\u7684\u9700\u6c42\uff0c\u5141\u8a31\u4eba\u5de5\u4ee3\u7406\u4ecb\u5165\u6216\u8abf\u89e3\u4ea4\u4e92\uff0c\u4ee5\u4fbf\u5ba2\u6236\u8207\u4ee3\u7406\u6253\u4ea4\u9053\uff0c\u5373\u4f7f\u4ee3\u7406\u4f7f\u7528\u652f\u63f4 AI \u6216\u81ea\u52d5\u5316\u7684\u6280\u8853\u4f86\u5b8c\u6210\u67d0\u4e9b\u4efb\u52d9\u3002<\/p>\n\n<p>\u201c\u5728\u67d0\u4e9b\u60c5\u6cc1\u4e0b\uff0c\u5373\u4f7f\u6280\u8853\u53ef\u4ee5\u505a\u5f97\u8db3\u5920\u597d\uff0c\u6211\u5011\u4ecd\u7136\u5e0c\u671b\u8207\u4e00\u500b\u4eba\u6253\u4ea4\u9053\uff0c\u201dTechCrunch \u7684 <a href=\"https:\/\/techcrunch.com\/2017\/01\/15\/technology-cant-replace-the-human-touch\/?guccounter=1\" target=\"_blank\" rel=\"noreferrer noopener\">Ron Miller<\/a> \u5beb\u9053\u3002\n\u4fdd\u96aa\u5ba2\u6236\u6709\u5f88\u591a\u7406\u7531\u66f4\u559c\u6b61\u8207\u4eba\u5de5\u4fdd\u96aa\u4ee3\u7406\u4eba\u5408\u4f5c\u3002\n\u4f8b\u5982\uff0c\u5ba2\u6236\u5728\u8cfc\u8cb7\u4fdd\u96aa\u6642\u901a\u5e38\u5e0c\u671b\u4eba\u985e\u5c08\u5bb6\u56de\u7b54\u4ed6\u5011\u7684\u554f\u984c\uff0c\u4e26\u4e14\u7576\u4ed6\u5011\u9700\u8981\u63d0\u51fa\u7d22\u8ce0\u6642\uff0c\u4ed6\u5011\u901a\u5e38\u6703\u5f9e\u4eba\u985e\u7684\u540c\u7406\u5fc3\u548c\u652f\u63f4\u4e2d\u53d7\u76ca\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-1024x683.jpg\" alt=\"\" class=\"wp-image-10247\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u5c07 Teams \u91cd\u65b0\u5b9a\u4f4d\u70ba\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u89d2\u8272<\/h2>\n\n<p>\u751a\u81f3\u5728 COVID-19 \u5927\u6d41\u884c\u4e4b\u524d\uff0c\u5ba2\u6236\u5728\u6578\u4f4d\u74b0\u5883\u4e2d\u8207\u4fdd\u96aa\u4ee3\u7406\u4eba\u548c\u4fdd\u96aa\u516c\u53f8\u4e92\u52d5\u7684\u610f\u9858\u5c31\u5728\u589e\u52a0\u3002\n\u65b0\u51a0\u75ab\u60c5\u7a81\u5982\u5176\u4f86\u5730\u8feb\u4f7f\u4eba\u5011\u904e\u6e21\u5230\u6578\u5b57\u74b0\u5883\uff0c\u4e26\u56e0\u6b64\u800c\u82b1\u8cbb\u7684\u6642\u9593\u9032\u4e00\u6b65\u52a0\u901f\u4e86\u9019\u4e00\u8da8\u52e2\u3002 <\/p>\n\n<p>\u5982\u4eca\uff0c\u300c\u5ba2\u6236\u5e0c\u671b\u96a8\u6642\u96a8\u5730\u901a\u904e\u5404\u7a2e\u7ba1\u9053\u548c\u5e73\u81fa\u8207\u9867\u554f [in insurance] \u4e92\u52d5\u3002\n\u56e0\u6b64\uff0c\u4ee3\u7406\u4eba\u63a1\u7528\u4e86\u6578\u4f4d\u901a\u4fe1\u65b9\u6cd5\u4f86\u5c0b\u627e\u6f5b\u5728\u5ba2\u6236\u548c\u5efa\u7acb\u6301\u7e8c\u7684\u5ba2\u6236\u95dc\u4fc2\uff0c\u201cAIG \u4eba\u58fd\u4fdd\u96aa\u7522\u54c1\u7ba1\u7406\u4e3b\u7ba1 <a href=\"https:\/\/insurancenewsnet.com\/innarticle\/technology-taking-client-engagement-to-the-next-level\" target=\"_blank\" rel=\"noreferrer noopener\">Marjorie \u99ac<\/a> \u5beb\u9053\u3002 <\/p>\n\n<p>\u96d6\u7136\u5ba2\u6236\u5c0d\u6578\u5b57\u6280\u8853\u66f4\u719f\u6089\uff0c\u4f46\u4ed6\u5011\u4e26\u4e0d\u6e96\u5099\u50c5\u5728\u6578\u5b57\u74b0\u5883\u4e2d\u5b8c\u6210\u6240\u6709\u696d\u52d9\uff0c\u50c5\u9760\u57fa\u65bc AI \u7684\u81ea\u52d5\u5316\u5de5\u5177\u63d0\u4f9b\u8aac\u660e\u3002\n\u76f8\u53cd\uff0c\u5ba2\u6236\u4ecd\u7136\u5c0b\u6c42\u4e00\u7a2e\u4eba\u969b\u95dc\u4fc2\uff0c\u4f46\u9019\u7a2e\u95dc\u4fc2\u662f\u7531\u81ea\u52d5\u5316\u6280\u8853\u63d0\u4f9b\u8cc7\u8a0a\u548c\u652f\u63f4\u7684\u3002 <\/p>\n\n<p>\u96d6\u7136\u81ea\u52d5\u5316\u7cfb\u7d71\u53ef\u4ee5\u89e3\u6c7a\u5ba2\u6236\u7684\u8a31\u591a\u8868\u9762\u554f\u984c\u548c\u9700\u6c42\uff0c\u4f46\u5b83\u5011\u4e0d\u80fd\u5b8c\u5168\u53d6\u4ee3\u4eba\u985e\u4fdd\u96aa\u4ee3\u7406\u4eba\uff0c\u56e0\u70ba AI \u7121\u6cd5\u771f\u6b63\u7406\u89e3\u5c0d\u5b83\u8aaa\u7684\u8a71\u3002\n\u56e0\u6b64\uff0c\u8a72\u7cfb\u7d71\u9069\u61c9\u4eba\u985e\u8a9e\u97f3\u548c\u884c\u70ba\u81ea\u7136\u8b8a\u5316\u7684\u80fd\u529b\u53d7\u5230\u9650\u5236\uff0c\u4eba\u5de5\u667a\u6167\u773c\u52d5\u8ffd\u8e64\u6280\u8853\u4f9b\u61c9\u5546 Smart Eye \u7684\u9996\u5e2d\u884c\u92b7\u5b98 <a href=\"https:\/\/www.digitaltrends.com\/cool-tech\/rise-of-emotion-tracking-tech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gabi Zijderveld<\/a> \u8aaa\u3002 <\/p>\n\n<p>\u56e0\u6b64\uff0c\u6700\u6709\u6548\u5730\u63a1\u7528\u81ea\u52d5\u5316\u7684\u4fdd\u96aa\u6a5f\u69cb\u5c07\u8a8d\u8b58\u5230\u5176\u6578\u4f4d\u5de5\u5177\u7684\u5c40\u9650\u6027\u3002\n\u4ed6\u5011\u9084\u5c07\u8aac\u660e\u4ee3\u7406\u5546\u548c\u54e1\u5de5\u6295\u8cc7\u65bc\u4ed6\u5011\u7684\u4eba\u969b\u4ea4\u5f80\u6280\u80fd\uff0c\u5c08\u6ce8\u65bc\u5ba2\u6236\u95dc\u4fc2\u4e2d\u7684\u4eba\u70ba\u56e0\u7d20\uff0c\u4ee5\u512a\u5316\u5ba2\u6236\u9ad4\u9a57\u3002 <\/p>\n\n<p>\u65e9\u671f\u63a1\u7528\u57fa\u65bc AI \u7684\u6280\u8853\u4f86\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\uff0c\u5ba2\u6236\u8a8d\u53ef\u5ea6\u6709\u6240\u63d0\u9ad8\uff0c\u7372\u5229\u7387\u63d0\u9ad8\uff0c\u5728\u5176\u884c\u696d\u4e2d\u5177\u6709\u66f4\u5f37\u7684\u7af6\u722d\u5730\u4f4d\u3002\n\u7136\u800c\uff0c\u201c\u90a3\u4e9b\u6700\u6210\u529f\u7684\u4eba\u5f37\u8abf\u4e86\u5728\u90e8\u7f72\u9ad8\u7d1a AI \u5de5\u5177\u548c\u5229\u7528\u4eba\u985e\u4ee3\u7406\u7684\u6280\u80fd\u4e4b\u9593\u53d6\u5f97\u5e73\u8861\u7684\u91cd\u8981\u6027\uff0c\u201dContent Guru \u7684\u7e3d\u76e3 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/08\/13\/why-ai-is-the-future-of-delivering-customer-experiences-with-a-human-touch\/?sh=669f0dc6515d\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Taylor<\/a> \u5beb\u9053\u3002 <\/p>\n\n<p>\u81ea\u52d5\u5316\u4ee3\u7406\u7684\u5de5\u4f5c\u6709\u52a9\u65bc\u589e\u5f37\u5ba2\u6236\u9ad4\u9a57\uff0c\u800c\u4e0d\u6703\u8b93\u5ba2\u6236\u4e0d\u77e5\u6240\u63aa\u3002\n\u7576\u5ea7\u5e2d\u80fd\u5920\u7372\u5f97\u652f\u63f4 AI \u7684\u3001\u57fa\u65bc\u6578\u64da\u7684\u6d1e\u5bdf\u4ee5\u53ca\u6709\u52a9\u65bc\u81ea\u52d5\u57f7\u884c\u65e5\u5e38\u4efb\u52d9\u7684\u5de5\u5177\u6642\uff0c\u4ed6\u5011\u53ef\u4ee5\u82b1\u66f4\u591a\u6642\u9593\u95dc\u6ce8\u5ba2\u6236\u7684\u9700\u6c42\u3002\n\u5c0d\u65bc\u5ba2\u6236\u4f86\u8aaa\uff0c\u7d50\u679c\u662f\u66f4\u597d\u7684\u4fdd\u96aa\u9ad4\u9a57\u3002  <\/p>\n\n<p>\u201c\u5c0d\u65bc\u5ba2\u6236\u65c5\u7a0b\uff0c\u5718\u968a\u61c9\u8a72\u5f9e\u5ba2\u6236\u5c0d\u6d41\u7a0b\u7684\u770b\u6cd5\u958b\u59cb\uff0c\u4e26\u5728\u77ed\u6642\u9593\u5167\u5f9e\u6210\u672c\u548c\u5ba2\u6236\u7684\u89d2\u5ea6\u958b\u767c\u512a\u5316\u7684\u9ad4\u9a57\uff0c\u201d <a href=\"https:\/\/www.mckinsey.com\/~\/media\/McKinsey\/dotcom\/client_service\/Financial%20Services\/Latest%20thinking\/%20Insurance\/Making_of_a_digital_insurer_2015.ashx\" target=\"_blank\" rel=\"noreferrer noopener\">Tanguy Catlin<\/a> \u548c\u9ea5\u80af\u932b\u7684\u7814\u7a76\u4eba\u54e1\u5beb\u9053\u3002\n\u5be6\u65bd\u6b63\u78ba\u7684\u6280\u8853\uff0c\u5c08\u6ce8\u65bc\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u7684\u76ee\u6a19\uff0c\u53ef\u4ee5\u8aac\u660e\u4fdd\u96aa\u4ee3\u7406\u4eba\u5efa\u7acb\u66f4\u7262\u56fa\u7684\u95dc\u4fc2\u3002 <\/p>\n\n<p><em>\u5716\u7247\u4f86\u81ea\uff1adeagreez\/\u00a9123RF.com\uff0c primagefactory\/\u00a9123RF.com\uff0c michaeljung\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6578\u4f4d\u5316\u985b\u8986\u985b\u8986\u4e86\u4fdd\u96aa\u696d\uff0c\u4ee3\u7406\u4eba\u4e5f\u4e0d\u80fd\u5016\u514d\u3002 \u7136\u800c\uff0c\u8a31\u591a\u6a5f\u69cb\u5728\u6578\u5b57\u5316\u8f49\u578b\u65b9\u9762\u843d\u5f8c\uff0c\u66f4\u559c\u6b61\u6210\u719f\u7684\u696d\u52d9\u65b9\u5f0f\u3002 \u4e26\u975e\u6240 [&hellip;]<\/p>\n","protected":false},"featured_media":10269,"template":"","insight-category":[],"class_list":["post-19096","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/19096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media\/10269"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=19096"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=19096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}