{"id":19087,"date":"2024-09-19T23:31:11","date_gmt":"2024-09-20T04:31:11","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e7%82%ba%e4%bb%80%e9%ba%bc%e7%94%9f%e6%b4%bb%e5%93%81%e8%b3%aa%e6%98%af%e4%bb%bb%e4%bd%95%e4%bf%9d%e9%9a%aa%e5%b9%b3%e8%87%ba%e7%9a%84%e5%bf%85%e5%82%99%e6%a2%9d%e4%bb%b6\/"},"modified":"2024-09-19T23:31:13","modified_gmt":"2024-09-20T04:31:13","slug":"%e7%82%ba%e4%bb%80%e9%ba%bc%e7%94%9f%e6%b4%bb%e5%93%81%e8%b3%aa%e6%98%af%e4%bb%bb%e4%bd%95%e4%bf%9d%e9%9a%aa%e5%b9%b3%e8%87%ba%e7%9a%84%e5%bf%85%e5%82%99%e6%a2%9d%e4%bb%b6","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e7%82%ba%e4%bb%80%e9%ba%bc%e7%94%9f%e6%b4%bb%e5%93%81%e8%b3%aa%e6%98%af%e4%bb%bb%e4%bd%95%e4%bf%9d%e9%9a%aa%e5%b9%b3%e8%87%ba%e7%9a%84%e5%bf%85%e5%82%99%e6%a2%9d%e4%bb%b6\/","title":{"rendered":"\u70ba\u4ec0\u9ebc\u751f\u6d3b\u54c1\u8cea\u662f\u4efb\u4f55\u4fdd\u96aa\u5e73\u81fa\u7684\u5fc5\u5099\u689d\u4ef6"},"content":{"rendered":"\n<p>\u6578\u4f4d\u9769\u547d\u4f7f\u516c\u53f8\u80fd\u5920\u6536\u96c6\u548c\u5206\u6790\u6bd4\u4ee5\u5f80\u66f4\u591a\u7684\u6578\u64da\uff0c\u5f9e\u800c\u505a\u51fa\u66f4\u597d\u7684\u6c7a\u7b56\u3002\n\u7136\u800c\uff0c\u9019\u7a2e\u65e5\u76ca\u7cbe\u7d30\u7684\u6578\u64da\u4e5f\u610f\u5473\u8457\u5ba2\u6236\u958b\u59cb\u671f\u671b\u4ed6\u5011\u7684\u4fdd\u96aa\u516c\u53f8\u6216\u4ee3\u7406\u4eba\u80fd\u5920\u63d0\u4f9b\u500b\u4eba\u5316\u3001\u9ad8\u54c1\u8cea\u7684\u9ad4\u9a57\u3002 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Exchange Unify \u5e73\u81fa\u5167\u8207\u5ba2\u6236\u5408\u4f5c\u6642\uff0c\u4ed6\u5011\u6703\u770b\u5230\u4f86\u81ea\u5404\u7a2e\u904b\u71df\u5546\u7684\u5831\u50f9\uff0c\u9019\u4e9b\u5831\u50f9\u6703\u66f4\u65b0\u4ee5\u53cd\u6620\u6709\u95dc\u5ba2\u6236\u53ca\u5176\u7279\u5b9a\u9700\u6c42\u7684\u6700\u4f73\u53ef\u7528\u8cc7\u8a0a\u3002\n\u9019\u4e9b\u7522\u54c1\u6e05\u55ae\u4f7f\u5ea7\u5e2d\u80fd\u5920\u66f4\u6df1\u5165\u5730\u77ad\u89e3\u53ef\u7528\u7684\u4fdd\u96aa\u9078\u9805\uff0c\u5f9e\u800c\u4f7f\u4ed6\u5011\u80fd\u5920\u66f4\u5feb\u5730\u63d0\u51fa\u66f4\u52a0\u500b\u4eba\u5316\u7684\u63a8\u85a6\u3002  <\/p>\n\n<p>\u5c0d\u66f4\u597d\u5ba2\u6236\u9ad4\u9a57\u7684\u9700\u6c42\u4e26\u975e\u4fdd\u96aa\u696d\u6240\u7368\u6709\u3002\n\u5728\u5404\u500b\u884c\u696d\uff0c\u516c\u53f8\u90fd\u770b\u5230\u4e86\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u7684\u5fc5\u8981\u6027\uff0c\u4e26\u5e0c\u671b\u5f9e\u4ed6\u5011\u7684\u52aa\u529b\u4e2d\u770b\u5230\u5177\u9ad4\u6210\u679c\u3002 <\/p>\n\n<p>\u9ea5\u80af\u932b <a href=\"https:\/\/www.mckinsey.com\/business-functions\/marketing-and-sales\/our-insights\/prediction-the-future-of-cx\" target=\"_blank\" rel=\"noreferrer noopener\">\uff08McKinsey\uff09 \u7684 Rachel Diebner<\/a> \u548c\u5176\u4ed6\u7814\u7a76\u4eba\u54e1\u5beb\u9053\uff0c\u6295\u8cc7\u65bc\u63d0\u9ad8\u5ba2\u6236\u6578\u4f4d\u751f\u6d3b\u54c1\u8cea\u7684\u516c\u53f8\u53ef\u80fd\u6703\u6bd4\u7336\u8c6b\u4e0d\u6c7a\u7684\u516c\u53f8\u7372\u5f97\u512a\u52e2\u3002\n\u50cf bolt Exchange Unify \u9019\u6a23\u7684\u5de5\u5177\u53ef\u4ee5\u8aac\u660e\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u4e26\u63d0\u9ad8\u4ee3\u7406\u7684\u5de5\u4f5c\u6548\u7387\u3002 <\/p>\n\n<p><em>\u5716\u7247\u4f86\u81ea\uff1a fizkes\/\u00a9123RF.com\uff0c milkos\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6578\u4f4d\u9769\u547d\u4f7f\u516c\u53f8\u80fd\u5920\u6536\u96c6\u548c\u5206\u6790\u6bd4\u4ee5\u5f80\u66f4\u591a\u7684\u6578\u64da\uff0c\u5f9e\u800c\u505a\u51fa\u66f4\u597d\u7684\u6c7a\u7b56\u3002 \u7136\u800c\uff0c\u9019\u7a2e\u65e5\u76ca\u7cbe\u7d30\u7684\u6578\u64da\u4e5f\u610f\u5473\u8457\u5ba2\u6236\u958b\u59cb\u671f 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