{"id":18789,"date":"2024-09-19T20:55:31","date_gmt":"2024-09-20T01:55:31","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e5%9c%a8%e4%bf%9d%e9%9a%aa%e6%95%b8%e5%ad%97%e5%8c%96%e8%bd%89%e5%9e%8b%e4%b8%ad%e9%87%8d%e6%96%b0%e4%bb%a5%e4%bd%bf%e7%94%a8%e8%80%85%e7%82%ba%e4%b8%ad%e5%bf%83\/"},"modified":"2024-09-19T20:55:34","modified_gmt":"2024-09-20T01:55:34","slug":"%e5%9c%a8%e4%bf%9d%e9%9a%aa%e6%95%b8%e5%ad%97%e5%8c%96%e8%bd%89%e5%9e%8b%e4%b8%ad%e9%87%8d%e6%96%b0%e4%bb%a5%e4%bd%bf%e7%94%a8%e8%80%85%e7%82%ba%e4%b8%ad%e5%bf%83","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e5%9c%a8%e4%bf%9d%e9%9a%aa%e6%95%b8%e5%ad%97%e5%8c%96%e8%bd%89%e5%9e%8b%e4%b8%ad%e9%87%8d%e6%96%b0%e4%bb%a5%e4%bd%bf%e7%94%a8%e8%80%85%e7%82%ba%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u5728\u4fdd\u96aa\u6578\u5b57\u5316\u8f49\u578b\u4e2d\u91cd\u65b0\u4ee5\u4f7f\u7528\u8005\u70ba\u4e2d\u5fc3"},"content":{"rendered":"\n<p>\u6578\u4f4d\u5316\u985b\u8986\u70ba\u4fdd\u96aa\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6236\u5e36\u4f86\u4e86\u4e00\u7cfb\u5217\u4ee4\u4eba\u773c\u82b1\u7e5a\u4e82\u7684\u9078\u64c7\u3002\n\u7136\u800c\uff0c\u66f4\u591a\u7684\u6280\u8853\u4e26\u4e0d\u7e3d\u662f\u597d\u7684\u6280\u8853\uff0c\u5c24\u5176\u662f\u7576\u5b83\u5e36\u4f86\u6df7\u4e82\u800c\u4e0d\u662f\u4fbf\u5229\u6642\u3002 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<\/p>\n\n<p>\u96a8\u8457\u6578\u4f4d\u5de5\u5177\u8b8a\u5f97\u53f8\u7a7a\u898b\u6163\uff0c\u6211\u5011\u4f7f\u7528\u5b83\u5011\u7684\u7fd2\u6163\u4e5f\u8d8a\u4f86\u8d8a\u666e\u904d\u3002\n\u4f8b\u5982\uff0cGartner \u5ba2\u6236\u670d\u52d9\u548c\u652f\u6301\u526f\u7e3d\u88c1\u517c\u5206\u6790\u5e2b <a href=\"http:\/\/www.smartcustomerservice.com\/Columns\/Expert-Advice\/Younger-Generations-Increasingly-Self-Serve-Through-Non-Company-Digital-Channels-146615.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Deb Alvord<\/a> \u5beb\u9053\uff0c2021 \u5e74 Gartner \u5ba2\u6236\u670d\u52d9\u548c\u652f\u63f4\u8abf\u67e5\u767c\u73fe\uff0c\u5f9e\u5b30\u5152\u6f6e\u4e00\u4ee3\u5230 Z \u4e16\u4ee3\u7684\u5e7e\u4ee3\u4eba\u90fd\u50be\u5411\u65bc\u4ee5\u6578\u4f4d\u65b9\u5f0f\u958b\u59cb\u4ed6\u5011\u7684\u4fdd\u96aa\u8cfc\u8cb7\u4e4b\u65c5\uff0c\u5373\u4f7f\u4ed6\u5011\u66f4\u559c\u6b61\u4e0d\u540c\u7684\u521d\u59cb\u806f\u7e6b\u9ede\u3002 <\/p>\n\n<p>\u7136\u800c\uff0c\u76f8\u4fe1\u6280\u8853\u662f\u81ea\u8eab\u7684\u5584\u6e90\u548c\u5c07\u5176\u61c9\u7528\u65bc\u65e5\u5e38\u751f\u6d3b\u4e26\u4e0d\u7e3d\u662f\u4e00\u5e06\u98a8\u9806\u3002\n\u7121\u6cd5\u6eff\u8db3\u5ba2\u6236\u5be6\u969b\u9700\u6c42\u7684\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u548c\u5e73\u81fa\u5f80\u5f80\u6703\u96a8\u8457\u5ba2\u6236\u8f49\u5411\u4f7f\u7528\u7c21\u55ae\u76f4\u89c0\u4e14\u4f7f\u7528\u65b9\u4fbf\u7684\u5de5\u5177\u800c\u840e\u7e2e\u3002\n\u540c\u6a23\uff0c\u5982\u679c\u4e00\u5bb6\u516c\u53f8\u6295\u8cc7\u65bc\u4e00\u500b\u4e0d\u592a\u6ce8\u91cd\u4f7f\u7528\u8005\u4ecb\u9762\u548c\u7528\u6236\u9ad4\u9a57\u7684\u5e73\u81fa\uff0c\u53ef\u80fd\u6703\u767c\u73fe\u5176\u6295\u8cc7\u8cc7\u91d1\u88ab\u6d6a\u8cbb\u4e86\uff0c\u56e0\u70ba\u5176\u54e1\u5de5\u7e7c\u7e8c\u5805\u6301\u719f\u6089\u7684\u5de5\u4f5c\u65b9\u5f0f\uff0c\u800c\u4e0d\u662f\u52aa\u529b\u4f7f\u7528\u4f7f\u4ed6\u5011\u7684\u5de5\u4f5c\u66f4\u52a0\u56f0\u96e3\u7684\u8edf\u9ad4\u3002  <\/p>\n\n<p>\u201c\u6578\u4f4d\u6230\u7565\u4e0d\u662f\u958b\u767c\u4e00\u500b\u65b0\u7684\u3001&#8217;\u6642\u9ae6\u7684&#8217;\u7db2\u7ad9\u6216\u63a8\u51fa\u667a\u6167\u624b\u6a5f\u61c9\u7528\u7a0b\u5f0f\uff0c\u201d\u7ba1\u7406\u8aee\u8a62\u516c\u53f8 Quincy Analytics \u7684\u8463\u4e8b\u7e3d\u7d93\u7406 <a href=\"https:\/\/resources.businesstalentgroup.com\/btg-blog\/digital-transformation-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">Brian Kelley<\/a> \u5beb\u9053\u3002\n\u76f8\u53cd\uff0c\u6280\u8853\u9078\u64c7\u5fc5\u9808\u5efa\u7acb\u5728\u5c0d\u9700\u8981\u6eff\u8db3\u7684\u696d\u52d9\u9700\u6c42\u4ee5\u53ca\u5f15\u5c0e\u4eba\u5011\uff08\u5ba2\u6236\u3001\u5ea7\u5e2d\u548c\u54e1\u5de5\uff09\u9996\u5148\u4f7f\u7528\u8a72\u5de5\u5177\u7684\u4eba\u985e\u884c\u70ba\u7684\u6df1\u523b\u7406\u89e3\u4e4b\u4e0a\u3002 <\/p>\n\n<p>\u70ba\u4e86\u4f7f\u6280\u8853\u8207\u4eba\u985e\u9700\u6c42\u4fdd\u6301\u4e00\u81f4\uff0c\u4fdd\u96aa\u516c\u53f8\u5fc5\u9808\u96e2\u958b\u6578\u5b57\u9818\u57df\uff0c\u66ab\u6642\u56de\u6b78\u4eba\u985e\u3002\n\u95dc\u6ce8\u7528\u6236\u9ad4\u9a57\u610f\u5473\u8457\u95dc\u6ce8\u4eba\u5011\u5982\u4f55\u7a7f\u8d8a\u548c\u7406\u89e3\u4e16\u754c\u3002 <\/p>\n\n<p>\u201cUX \u8d85\u8d8a\u4e86\u6578\u4f4d\u4f7f\u7528\u8005\u4ecb\u9762\uff0c\u6aa2\u67e5\u4e86\u5ba2\u6236\u5b8c\u6210\u4efb\u52d9\u548c\u4f7f\u7528\u7522\u54c1\u548c\u670d\u52d9\u6240\u7d93\u6b77\u7684\u6574\u9ad4\u65c5\u7a0b\u3002\u77ad\u89e3\u9019\u4e9b\u65c5\u7a0b\u5c0d\u65bc\u5efa\u7acb\u4fe1\u4efb\u548c\u900f\u660e\u5ea6\u4ee5\u5e6b\u52a9\u5ba2\u6236\u6eff\u8db3\u4ed6\u5011\u7684\u4fdd\u96aa\u9700\u6c42\u81f3\u95dc\u91cd\u8981\uff0c\u201c\u5c08\u696d\u670d\u52d9\u8aee\u8a62\u516c\u53f8 Limina \u7684\u806f\u5408\u5275\u59cb\u4eba\u517c\u8ca0\u8cac\u4eba <a href=\"https:\/\/www.uxbooth.com\/articles\/why-ux-is-an-imperative-in-the-insurance-industrys-digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jon Fukuda<\/a> \u5beb\u9053\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-1024x683.jpg\" alt=\"&#x60C5;&#x4FB6;&#x5728;&#x8ECA;&#x5C55;&#x4E0A;&#x8207;&#x6C7D;&#x8ECA;&#x8F49;&#x92B7;&#x5546;&#x7C3D;&#x8A02;&#x5408;&#x540C;&#x3001;&#x4FDD;&#x4FEE;&#x6216;&#x64D4;&#x4FDD;&#xFF0C;&#x586B;&#x5BEB;&#x7533;&#x8ACB;&#x8868;\" class=\"wp-image-11113\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u9078\u64c7\u6280\u8853\u6642\u5982\u4f55\u628a\u4f7f\u7528\u8005\u653e\u5728\u7b2c\u4e00\u4f4d<\/h2>\n\n<p>\u5f9e\u5ba2\u6236\u7684\u89d2\u5ea6\u51fa\u767c\uff0c\u5c0d\u65bc\u9078\u64c7\u5c0d\u4f7f\u7528\u8005\u6709\u610f\u7fa9\u7684\u5e73\u53f0\u81f3\u95dc\u91cd\u8981\u3002\n\u7136\u800c\uff0c\u96a8\u8457\u5ba2\u6236\u7684\u671f\u671b\u548c\u524d\u666f\u8fc5\u901f\u8b8a\u5316\uff0c\u4fdd\u96aa\u516c\u53f8\u9700\u8981\u4e86\u89e3\u5ba2\u6236\u76ee\u524d\u6240\u8655\u7684\u4f4d\u7f6e\uff0c\u4ee5\u4fbf\u63d0\u4f9b\u4ed6\u5011\u6240\u5c0b\u6c42\u7684\u9ad4\u9a57\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c\u5b89\u6c38\u7684 <a href=\"https:\/\/www.ey.com\/en_us\/insurance\/changing-consumer-needs-signal-major-shifts-for-p-c-insurers\" target=\"_blank\" rel=\"noreferrer noopener\">Charlie Mihaliak \u548c Chris Raimondo<\/a> \u5beb\u9053\uff0c\u4fdd\u96aa\u5ba2\u6236\u73fe\u5728\u66f4\u6709\u53ef\u80fd\u5c0b\u627e\u540c\u6642\u89e3\u6c7a\u500b\u4eba\u548c\u5546\u696d\u98a8\u96aa\u7684\u4fdd\u96aa\u3002\n\u96a8\u8457\u8d8a\u4f86\u8d8a\u591a\u7684\u4eba\u5f9e\u4e8b\u517c\u8077\u6216\u9060\u7aef\u5de5\u4f5c\uff0c\u4ed6\u5011\u770b\u5230\u81ea\u5df1\u7684\u500b\u4eba\u751f\u6d3b\u548c\u5546\u696d\u751f\u6d3b\u8da8\u65bc\u4e00\u81f4\uff0c\u4ed6\u5011\u5e0c\u671b\u4fdd\u96aa\u80fd\u5920\u53cd\u6620\u9019\u4e00\u73fe\u5be6\u3002 <\/p>\n\n<p>\u6b64\u5916\uff0cMihaliak \u548c Raimondo \u8aaa\uff0c\u5ba2\u6236\u5728\u8cfc\u8cb7\u4fdd\u96aa\u6642\u5df2\u7d93\u958b\u59cb\u8d85\u8d8a\u81ea\u5df1\u7684\u76f4\u63a5\u9700\u6c42\u548c\u5229\u76ca\u3002\n\u9762\u5c0d\u6c23\u5019\u8b8a\u5316\u3001\u91ce\u706b\u3001\u98b6\u98a8\u548c\u6d41\u884c\u75c5\u7b49\u4e00\u7cfb\u5217\u81ea\u7136\u98a8\u96aa\uff0c\u5ba2\u6236\u73fe\u5728\u66f4\u95dc\u5fc3\u4fdd\u96aa\u516c\u53f8\u662f\u5426\u8868\u73fe\u70ba\u8ca0\u8cac\u4efb\u7684\u74b0\u5883\u548c\u793e\u6703\u516c\u6c11\u3002 <\/p>\n\n<p>\u4fdd\u96aa\u516c\u53f8\u4e4b\u9593\u6709\u4e00\u500b\u5ee3\u6cdb\u7684\u5171\u8b58\uff0c\u5373\u63a1\u7528\u6578\u4f4d\u5de5\u5177\u5c07\u63a8\u52d5\u500b\u9ad4\u4fdd\u96aa\u516c\u53f8\u548c\u884c\u696d\u5411\u524d\u767c\u5c55\u3002\n\u7136\u800c\uff0c\u9078\u64c7\u54ea\u4e9b\u5de5\u5177\u5c07\u5f88\u91cd\u8981\u3002\n\u4ee5\u4f7f\u7528\u8005\u70ba\u4e2d\u5fc3\u7684\u5e73\u81fa\u5c07\u5305\u62ec\u4ee5\u4e0b\u529f\u80fd\uff1a  <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u901a\u904e\u5728\u7dda\u751f\u614b\u7cfb\u7d71\u5373\u6642\u9023\u63a5\u5230<\/strong> \u5d4c\u5165\u5f0f\u8986\u84cb\u7bc4\u570d\u3001\u76f8\u95dc\u7522\u54c1\u548c\u670d\u52d9\uff0c\u4ee5\u53ca\u8207\u5ba2\u6236\u7279\u5b9a\u9700\u6c42\u548c\u67e5\u8a62\u76f4\u63a5\u76f8\u95dc\u7684\u5176\u4ed6\u589e\u503c\u9078\u9805\u3002<\/li>\n\n\n\n<li><strong>\u4eba\u5de5\u667a\u6167<\/strong> \u7528\u65bc\u5206\u6790\u6a21\u5f0f\u4f75\u70ba\u8986\u84cb\u7bc4\u570d\u5ba2\u6236\u63d0\u4f9b\u5efa\u8b70\uff0c\u5ba2\u6236\u53ef\u80fd\u6c92\u6709\u610f\u8b58\u5230\u4ed6\u5011\u9700\u8981\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u52d5\u5316<\/strong> \u53ef\u89e3\u6c7a\u91cd\u8907\u6027\u4efb\u52d9\u4e26\u6e1b\u5c11\u932f\u8aa4\uff0c\u4f7f\u5ba2\u6236\u548c\u5ea7\u5e2d\u80fd\u5920\u5c08\u6ce8\u65bc\u7279\u5b9a\u554f\u984c\u3002<\/li>\n<\/ul>\n\n<p>\u201c\u8a72\u884c\u696d\u5df2\u6e96\u5099\u597d\u8fce\u63a5\u4e00\u500b\u6709\u76ee\u7684\u7684\u589e\u9577\u6642\u671f\u201d\uff0c\u56e0\u70ba\u5b83\u662f\u5f9e\u6700\u8fd1\u7684\u6311\u6230\u4e2d\u7522\u751f\u7684\uff0c\u5b89\u6c38\u7684 <a href=\"https:\/\/www.ey.com\/en_us\/insurance\/2022-global-insurance-outlook-growing-with-people-purpose-and-tech\" target=\"_blank\" rel=\"noreferrer noopener\">Isabelle Santenac<\/a> \u548c\u5408\u8457\u8005\u5beb\u9053\u3002\n\u70ba\u4e86\u8fce\u63a5\u9019\u7a2e\u589e\u9577\uff0c\u4fdd\u96aa\u516c\u53f8\u9700\u8981\u63a1\u7528\u6709\u76ee\u7684\u5730\u5c07\u4f7f\u7528\u8005\u653e\u5728\u9996\u4f4d\u7684\u5e73\u81fa\u3002 <\/p>\n\n<p><em>\u5716\u7247\u4f86\u81ea\uff1a schantalao\/\u00a9123RF.com\uff0c milkos\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6578\u4f4d\u5316\u985b\u8986\u70ba\u4fdd\u96aa\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6236\u5e36\u4f86\u4e86\u4e00\u7cfb\u5217\u4ee4\u4eba\u773c\u82b1\u7e5a\u4e82\u7684\u9078\u64c7\u3002 \u7136\u800c\uff0c\u66f4\u591a\u7684\u6280\u8853\u4e26\u4e0d\u7e3d\u662f\u597d\u7684\u6280\u8853\uff0c\u5c24\u5176\u662f\u7576 [&hellip;]<\/p>\n","protected":false},"featured_media":11125,"template":"","insight-category":[],"class_list":["post-18789","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/18789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media\/11125"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=18789"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=18789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}