{"id":18777,"date":"2024-09-19T20:55:23","date_gmt":"2024-09-20T01:55:23","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e5%88%a9%e7%94%a8%e6%8a%80%e8%a1%93%e7%82%ba%e4%bf%9d%e9%9a%aa%e5%ae%a2%e6%88%b6%e6%8f%90%e4%be%9b%e4%bb%96%e5%80%91%e9%9c%80%e8%a6%81%e7%9a%84%e9%ab%94%e9%a9%97\/"},"modified":"2024-09-19T20:55:26","modified_gmt":"2024-09-20T01:55:26","slug":"%e5%88%a9%e7%94%a8%e6%8a%80%e8%a1%93%e7%82%ba%e4%bf%9d%e9%9a%aa%e5%ae%a2%e6%88%b6%e6%8f%90%e4%be%9b%e4%bb%96%e5%80%91%e9%9c%80%e8%a6%81%e7%9a%84%e9%ab%94%e9%a9%97","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hant\/insights\/%e5%88%a9%e7%94%a8%e6%8a%80%e8%a1%93%e7%82%ba%e4%bf%9d%e9%9a%aa%e5%ae%a2%e6%88%b6%e6%8f%90%e4%be%9b%e4%bb%96%e5%80%91%e9%9c%80%e8%a6%81%e7%9a%84%e9%ab%94%e9%a9%97\/","title":{"rendered":"\u5229\u7528\u6280\u8853\u70ba\u4fdd\u96aa\u5ba2\u6236\u63d0\u4f9b\u4ed6\u5011\u9700\u8981\u7684\u9ad4\u9a57"},"content":{"rendered":"\n<p>\u8fd1\u5e74\u4f86\uff0c\u4fdd\u96aa\u696d\u7684\u6578\u4f4d\u5316\u985b\u8986\u5982\u706b\u5982\u837c\uff0c\u985b\u8986\u4e86\u4fdd\u96aa\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u7684\u7d93\u71df\u65b9\u5f0f\uff0c\u4e26\u6539\u8b8a\u4e86\u5ba2\u6236\u5c0d\u4fdd\u96aa\u548c\u5206\u92b7\u7684\u770b\u6cd5\u3002<\/p>\n\n<p>\u5982\u4eca\uff0c\u4fdd\u96aa\u516c\u53f8\u6709\u6578\u5341\u7a2e\u6578\u4f4d\u5de5\u5177\u3001\u9078\u9805\u548c\u5408\u4f5c\u5925\u4f34\u95dc\u4fc2\u53ef\u4f9b\u9078\u64c7\u3002\n\u7136\u800c\uff0c\u9019\u4e9b\u6a5f\u6703\u4e2d\u54ea\u4e9b\u4e5f\u6709\u52a9\u65bc\u4fdd\u96aa\u516c\u53f8\u5c65\u884c\u5176\u4f7f\u547d\u3001\u8868\u9054\u5176\u6838\u5fc3\u50f9\u503c\u89c0\u4e26\u5be6\u73fe\u5176\u5728\u884c\u696d\u5167\u7684\u77ed\u671f\u548c\u9577\u671f\u76ee\u6a19\uff1f\n\u4f7f\u50f9\u503c\u89c0\u8207\u6578\u5b57\u9078\u64c7\u4fdd\u6301\u4e00\u81f4\u662f\u5efa\u7acb\u7262\u56fa\u7684\u5ba2\u6236\u95dc\u4fc2\u548c\u63a8\u52d5\u884c\u696d\u5411\u524d\u767c\u5c55\u7684\u5fc5\u8981\u689d\u4ef6\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u4fdd\u96aa\u5ba2\u6236\u7684\u5e74\u9f61<\/h2>\n\n<p>COVID-19 \u5927\u6d41\u884c\u6539\u8b8a\u4e86\u4fdd\u96aa\u5ba2\u6236\u5c0d\u4fdd\u96aa\u7684\u770b\u6cd5\uff0c\u56e0\u70ba\u5065\u5eb7\u5371\u6a5f\u66f4\u666e\u904d\u5730\u5f71\u97ff\u4e86\u4ed6\u5011\u5c0d\u5b89\u5168\u548c\u4fdd\u969c\u7684\u770b\u6cd5\u3002\n\u5b89\u6c38\u7684 <a href=\"https:\/\/www.ey.com\/en_gl\/insurance\/how-can-insurance-protect-the-customers-who-need-it-most\" target=\"_blank\" rel=\"noreferrer noopener\">Bernhard Klein Wassink \u548c Fayaz Jaffer<\/a> \u5beb\u9053\uff0c\u5ba2\u6236\u73fe\u5728\u5c0d\u63a5\u53d7\u91dd\u5c0d\u672a\u77e5\u56e0\u7d20\u7684\u4fdd\u8b77\u63aa\u65bd\u611f\u8208\u8da3\uff0c\u4f8b\u5982\u4fdd\u96aa\u7bc4\u570d\u3002 <\/p>\n\n<p>\u7531\u65bc\u5e74\u8f15\u4eba\u9996\u7576\u5176\u885d\u5730\u53d7\u5230 COVID-19 \u505c\u5de5\u7684\u8ca1\u52d9\u5f71\u97ff\uff0c\u4ed6\u5011\u66f4\u6709\u53ef\u80fd\u8f49\u5411\u4fdd\u96aa\u548c\u5176\u4ed6\u5f62\u5f0f\u7684\u8ca1\u52d9\u4fdd\u8b77\u2014\u2014\u800c\u4e14\u66f4\u6709\u53ef\u80fd\u901a\u904e\u6280\u8853\u624b\u6bb5\u4f86\u5be6\u73fe\u3002<\/p>\n\n<p>\u4fdd\u96aa\u5ba2\u6236\u5df2\u7d93\u719f\u6089\u5728\u7dda\u958b\u5c55\u696d\u52d9\uff0c\u73fe\u5728\u5c07\u5728\u7dda\u8a2a\u554f\u8996\u70ba\u4f8b\u884c\u516c\u4e8b\u3002\n\u4ed6\u5011\u7406\u6240\u7576\u7136\u5730\u8a8d\u70ba\u6578\u4f4d\u57fa\u790e\u8a2d\u65bd\u7684\u5b58\u5728\u662f\u70ba\u4e86\u652f\u6301\u4ed6\u5011\u9700\u8981\u5b8c\u6210\u7684\u4efb\u52d9\u3002\n\u652f\u4ed8\u5e73\u81fa One Inc. \u7684\u5275\u59cb\u4eba\u517c\u9996\u5e2d\u6230\u7565\u5b98 <a href=\"https:\/\/www.propertycasualty360.com\/2021\/06\/22\/claimstech-can-exceed-todays-insurance-customer-expectations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chris Ewing<\/a> \u5beb\u9053\uff0c\u7576\u5728\u7dda\u958b\u5c55\u696d\u52d9\u7684\u9078\u64c7\u6839\u672c\u4e0d\u5b58\u5728\u6642\uff0c\u5b83\u6703\u5f37\u5316\u5ba2\u6236\u7684\u4fe1\u5ff5\uff0c\u5373\u4fdd\u96aa\u696d\u5df2\u7d93\u904e\u6642\uff0c\u8207\u4ed6\u5011\u7684\u9700\u6c42\u812b\u7bc0\u3002\n\u9019\u7a2e\u4fe1\u5ff5\u524a\u5f31\u4e86\u5ba2\u6236\u5c0d\u4fdd\u96aa\u4f5c\u70ba\u53ef\u9760\u4fdd\u8b77\u624b\u6bb5\u7684\u4fe1\u5fc3\u3002   <\/p>\n\n<p>\u201c\u5ba2\u6236\u9810\u671f\u8b8a\u5316\u7684\u6b65\u4f10\u6b63\u5728\u52a0\u5feb\uff0c\u4fdd\u96aa\u516c\u53f8\u5fc5\u9808\u80fd\u5920\u63a1\u53d6\u63aa\u65bd\uff0c\u8d85\u8d8a\u7c21\u55ae\u5730\u5c07\u5ba2\u6236\u4efb\u52d9\u6578\u4f4d\u5316\u7684\u57fa\u672c\u539f\u5247\uff0c\u201d\u6c7d\u8eca\u4fdd\u96aa\u5e02\u5834 Polly \u7684\u4ee3\u7406\u89e3\u6c7a\u65b9\u6848\u4e3b\u7ba1 <a href=\"https:\/\/www.jdpower.com\/sites\/default\/files\/file\/2021-05\/2021050%20U.S.%20Insurance%20Digital%20Experience.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Tom Super<\/a> \u8aaa\u3002<\/p>\n\n<p>\u7814\u7a76\u4eba\u54e1 <a href=\"https:\/\/link.springer.com\/article\/10.1057\/s41288-022-00265-7\" target=\"_blank\" rel=\"noreferrer noopener\">Angela Zeier Roschmann\uff0c Matthias Erny\u548cJoel Wagner<\/a>\u5beb\u9053\uff0c\u6309\u9700\u4fdd\u96aa\u548c\u6309\u9700\u670d\u52d9\u5728\u5176\u4ed6\u884c\u696d\u7684\u8208\u8d77\u9032\u4e00\u6b65\u63a8\u52d5\u4e86\u5ba2\u6236\u5c0d\u7121\u7e2b\u3001\u500b\u4eba\u5316\u5728\u7dda\u670d\u52d9\u7684\u671f\u671b\u3002\n\u4eba\u5de5\u667a\u6167\u548c\u76f8\u95dc\u5de5\u5177\u70ba\u4fdd\u96aa\u516c\u53f8\u63d0\u4f9b\u4e86\u65b0\u7684\u6a5f\u6703\uff0c\u4e0d\u50c5\u53ef\u4ee5\u63d0\u4f9b\u6309\u9700\u670d\u52d9\uff0c\u9084\u53ef\u4ee5\u66f4\u597d\u5730\u77ad\u89e3\u5ba2\u6236\u884c\u70ba\u4e26\u9069\u61c9\u7279\u5b9a\u98a8\u96aa\u56e0\u7d20\uff0c\u4f46\u8a31\u591a\u4fdd\u96aa\u516c\u53f8\u4ecd\u672a\u5145\u5206\u5229\u7528\u9019\u4e9b\u5de5\u5177\u3002 <\/p>\n\n<p>\u7576\u4fdd\u96aa\u516c\u53f8\u63d0\u4f9b\u8a2a\u554f\u8a31\u53ef\u6b0a\u7684\u80fd\u529b\u4e0d\u7b26\u5408\u5ba2\u6236\u7684\u671f\u671b\u6642\uff0c\u5ba2\u6236\u611f\u53d7\u5230\u7684\u4e0d\u50c5\u50c5\u662f\u632b\u6557\u611f\u3002\n\u4ed6\u5011\u53ef\u80fd\u6703\u89ba\u5f97\uff0c\u9762\u5c0d\u5168\u7403\u4e0d\u78ba\u5b9a\u6027\uff0c\u4e0d\u80fd\u76f8\u4fe1\u4fdd\u96aa\u516c\u53f8\u80fd\u63d0\u4f9b\u4ed6\u5011\u8a8d\u70ba\u6700\u91cd\u8981\u7684\u4fdd\u8b77\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-1024x683.jpg\" alt=\"&#x7537;&#x6027;&#x671D;&#x8056;&#x8005;&#x5728;&#x8056;&#x8A79;&#x59C6;&#x65AF;&#x4E4B;&#x8DEF;&#x76E1;&#x982D;&#x7684;&#x897F;&#x73ED;&#x7259;&#x5C0F;&#x93AE;&#x8056;&#x5730;&#x7259;&#x54E5;&#x5FB7;&#x5B54;&#x6CE2;&#x65AF;&#x7279;&#x62C9;&#x7528;&#x624B;&#x6A5F;&#x6253;&#x5B57;&#xFF0C;&#x80CC;&#x666F;&#x662F;&#x5927;&#x6559;&#x5802;&#x3002;\" class=\"wp-image-11143\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4f7f\u6838\u5fc3\u50f9\u503c\u89c0\u8207\u6280\u8853\u4fdd\u6301\u4e00\u81f4<\/h2>\n\n<p>\u5728\u63a5\u53d7\u5275\u65b0\u5230\u5546\u696d\u5be6\u8e10\u65b9\u9762\uff0c\u4fdd\u96aa\u696d\u662f\u4e00\u500b\u50b3\u7d71\u4e0a\u4fdd\u5b88\u7684\u884c\u696d\u3002\n\u56e0\u6b64\uff0c\u8fd1\u5e7e\u5341\u5e74\u4f86\uff0c\u8a31\u591a\u4fdd\u96aa\u516c\u53f8\u5c0d\u6280\u8853\u63a1\u53d6\u4e86\u8b39\u614e\u7684\u614b\u5ea6\uff0c\u5be7\u9858\u4f9d\u9760\u4e45\u7d93\u8003\u9a57\u7684\u771f\u5be6\u624b\u6bb5\u4f86\u5be6\u65bd\u5176\u6838\u5fc3\u50f9\u503c\u89c0\uff0c\u4e5f\u4e0d\u9858\u76f8\u4fe1\u6280\u8853\u53ef\u4ee5\u5b8c\u6210\u9019\u9805\u5de5\u4f5c\u3002 <\/p>\n\n<p>\u4eca\u5929\uff0c\u8d0f\u5f97\u4fdd\u96aa\u5ba2\u6236\u7684\u5fe0\u8aa0\u5ea6\u610f\u5473\u8457\u901a\u904e\u53ef\u7528\u7684\u6280\u8853\u5de5\u5177\u8868\u9054\u9019\u4e9b\u5805\u5b9a\u7684\u6838\u5fc3\u50f9\u503c\u89c0\u3002\n\u201c\u901a\u904e\u6295\u8cc7\u6b63\u78ba\u7684\u6280\u8853\uff0c\u4fdd\u96aa\u516c\u53f8\u53ef\u4ee5\u8d0f\u5f97\u548c\u7559\u4f4f\u5ba2\u6236\uff0c\u540c\u6642\u4f7f\u4ed6\u5011\u7684\u4ee3\u7406\u4eba\u548c\u7d93\u7d00\u4eba\u80fd\u5920\u52a0\u6df1\u95dc\u4fc2\uff0c\u201dCapgemini Financial Services \u9996\u5e2d\u57f7\u884c\u5b98 <a href=\"https:\/\/www.insurancebusinessmag.com\/us\/news\/breaking-news\/what-do-customers-want-from-their-insurance-partners-254918.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Anirban Bose<\/a> \u8aaa\u3002 <\/p>\n\n<p>\u76ee\u6a19\u4e0d\u662f\u70ba\u4e86\u6280\u8853\u672c\u8eab\u800c\u5f15\u5165\u6280\u8853\uff0c\u800c\u662f\u901a\u904e\u4f7f\u7528\u6b63\u78ba\u7684\u6578\u4f4d\u5de5\u5177\u5be6\u73fe\u6388\u6b0a\u4ee3\u7406\u3001\u5fe0\u8aa0\u5ba2\u6236\u548c\u66f4\u6df1\u5c64\u6b21\u95dc\u4fc2\u7684\u50f9\u503c\u3002\n\u56e0\u6b64\uff0c\u300c\u6b63\u78ba\u300d\u7684\u6280\u8853\u88ab\u5b9a\u7fa9\u70ba\u5b83\u5e6b\u52a9\u4fdd\u96aa\u516c\u53f8\u5be6\u73fe\u5176\u6838\u5fc3\u50f9\u503c\u7684\u80fd\u529b\u3002\n\u201c\u6b63\u78ba\u201d\u7684\u5e73\u81fa\u662f\u52a0\u5f37\u5be6\u73fe\u9019\u4e9b\u76ee\u6a19\u7684\u52aa\u529b\u7684\u5e73\u81fa\u3002  <\/p>\n\n<p>SSA\u548c\u516c\u53f8\u7684 <a href=\"https:\/\/www.dig-in.com\/opinion\/consumers-want-seamless-communication-from-insurers\" target=\"_blank\" rel=\"noreferrer noopener\">John Rodgers\uff0c Rajeev Aggarwal\u548cBrian Nordyke<\/a>\u5beb\u9053\uff0c\u4fdd\u96aa\u516c\u53f8\u7684\u6280\u8853\u65b9\u6cd5\u4e2d\u6d89\u53ca\u7684\u9996\u8981\u50f9\u503c\u4e4b\u4e00\u662f\u6578\u4f4d\u7d20\u990a\uff0c\u65e8\u5728\u66f4\u597d\u5730\u7406\u89e3\u5ba2\u6236\u53ca\u5176\u671f\u671b\u3002\n\u5c07\u6ce8\u610f\u529b\u96c6\u4e2d\u5728\u69cb\u5efa\u5167\u90e8\u6280\u8853\u80fd\u529b\u4ee5\u53ca\u8207\u5e73\u81fa\u4f9b\u61c9\u5546\u548c\u5176\u4ed6\u7d93\u9a57\u8c50\u5bcc\u7684\u7b2c\u4e09\u65b9\u5efa\u7acb\u5408\u4f5c\u5925\u4f34\u95dc\u4fc2\u7684\u4fdd\u96aa\u516c\u53f8\u5c07\u4fdd\u6301\u512a\u65bc\u90a3\u4e9b\u6c92\u6709\u5c0d\u6559\u80b2\u548c\u5be6\u65bd\u505a\u51fa\u985e\u4f3c\u627f\u8afe\u7684\u7d44\u7e54\u7684\u512a\u52e2\u3002 <\/p>\n\n<p>\u5728\u5c0b\u6c42\u4f7f\u6280\u8853\u9078\u64c7\u8207\u6838\u5fc3\u50f9\u503c\u89c0\u4fdd\u6301\u4e00\u81f4\u6642\uff0c\u53e6\u4e00\u500b\u8003\u616e\u56e0\u7d20\u662f\u4e0d\u53ef\u9810\u6e2c\u6027\u3002\n\u5ba2\u6236\u4e26\u4e0d\u662f\u552f\u4e00\u611f\u53d7\u5230\u4e0d\u78ba\u5b9a\u4e16\u754c\u5f71\u97ff\u7684\u4eba;\u6b63\u5982 <a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/insurance\/library\/next-in-insurance-top-issues.html\" target=\"_blank\" rel=\"noreferrer noopener\">Ellen Walsh<\/a> \u548c\u666e\u83ef\u6c38\u9053\u7684\u4fdd\u96aa\u5c08\u696d\u4eba\u58eb\u6240\u6307\u51fa\u7684\u90a3\u6a23\uff0c\u4fdd\u96aa\u4e5f\u6bd4\u4ee5\u524d\u66f4\u4e0d\u7a69\u5b9a\u548c\u53ef\u9810\u6e2c\u3002 <\/p>\n\n<p>\u660e\u78ba\u6838\u5fc3\u50f9\u503c\u89c0\uff0c\u5c08\u6ce8\u65bc\u5be6\u73fe\u9019\u4e9b\u50f9\u503c\u89c0\uff0c\u4e26\u5728\u5c07\u9019\u4e9b\u76ee\u6a19\u61c9\u7528\u6280\u8853\u6642\u4fdd\u6301\u7d00\u5f8b\u662f\u5fc5\u9808\u7684\u3002\nWalsh \u548c\u666e\u83ef\u6c38\u9053\u5718\u968a\u8b66\u544a\u8aaa\uff1a\u300c\u5982\u679c\u516c\u53f8\u7e7c\u7e8c\u5728\u4e09\u5230\u4e94\u5e74\u7684\u6642\u7a0b\u8868\u4e0a\u5de5\u4f5c\uff0c\u800c\u4e14\u6642\u9593\u4e0d\u660e\u78ba\u4e14\u7f3a\u4e4f\u6230\u7565\u91cd\u9ede\uff0c\u5f88\u53ef\u80fd\u6703\u5931\u53bb\u5e02\u5834\u4efd\u984d\uff0c\u751a\u81f3\u53ef\u80fd\u6700\u7d42\u88ab\u5225\u4eba\u6536\u8cfc\u3002 <\/p>\n\n<p>\u5171\u540c\u4e0d\u78ba\u5b9a\u6027\u7684\u8d77\u9ede\u63d0\u4f9b\u4e86\u4e00\u500b\u4e0d\u592a\u53ef\u80fd\u7684\u6a5f\u6703\u3002\n\u8a2d\u8eab\u8655\u5730\u70ba\u5ba2\u6236\u8457\u60f3\u7684\u4fdd\u96aa\u516c\u53f8\u53ef\u4ee5\u66f4\u8f15\u9b06\u5730\u627e\u5230\u6eff\u8db3\u5ba2\u6236\u671f\u671b\u7684\u65b9\u6cd5\uff0c\u65b9\u6cd5\u662f\u4ee5\u52a0\u5f37\u7d44\u7e54\u6838\u5fc3\u50f9\u503c\u89c0\u7684\u65b9\u5f0f\u61c9\u7528\u6280\u8853\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-1024x684.jpg\" alt=\"&#x5E74;&#x8F15;&#x5973;&#x5B50;&#x5728;&#x7B46;&#x8A18;&#x578B;&#x96FB;&#x8166;&#x4E0A;&#x5DE5;&#x4F5C;&#xFF0C;&#x559D;&#x5496;&#x5561;\" class=\"wp-image-11133\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u4fdd\u96aa\u6280\u8853\u662f\u4ec0\u9ebc\u6a23\u7684\uff1f<\/h2>\n\n<p>\u5728\u6578\u4f4d\u5316\u985b\u8986\u548c\u4fdd\u96aa\u79d1\u6280\u521d\u5275\u516c\u53f8\u7af6\u722d\u7684\u63a8\u52d5\u4e0b\uff0c\u4fdd\u96aa\u516c\u53f8\u5df2\u8f49\u5411\u6578\u4f4d\u5316\u624b\u6bb5\u4f86\u5be6\u73fe\u9577\u671f\u76ee\u6a19\u3002\n\u5fb7\u52e4\u7684 <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/industry\/financial-services\/financial-services-industry-outlooks\/insurance-industry-outlook.html\" target=\"_blank\" rel=\"noreferrer noopener\">Gary Shaw<\/a> \u5beb\u9053\uff0c\u96a8\u8457\u6bcf\u500b\u884c\u696d\u90fd\u63a1\u7528\u6578\u4f4d\u7cfb\u7d71\uff0c\u4fdd\u96aa\u516c\u53f8\u4e5f\u767c\u73fe\u81ea\u5df1\u4f9d\u8cf4\u65b0\u6280\u8853\u548c\u6578\u64da\u6e90\u4f86\u958b\u5c55\u65e5\u5e38\u696d\u52d9\uff0c\u6eff\u8db3\u5b89\u5168\u548c\u96b1\u79c1\u8981\u6c42\uff0c\u4e26\u63d0\u9ad8\u81ea\u8eab\u5728\u5feb\u901f\u8b8a\u5316\u7684\u5e02\u5834\u4e2d\u7684\u7af6\u722d\u80fd\u529b\u3002 <\/p>\n\n<p>\u5c0d\u65bc\u4e00\u4e9b\u4fdd\u96aa\u516c\u53f8\u4f86\u8aaa\uff0c\u6280\u8853\u8b8a\u9769\u4f3c\u4e4e\u6b63\u5728\u4ee5\u6975\u5feb\u7684\u901f\u5ea6\u767c\u751f\u3002\n\u7136\u800c\uff0c\u5f9e\u5ba2\u6236\u7684\u89d2\u5ea6\u4f86\u770b\uff0c\u4fdd\u96aa\u6280\u8853\u4f3c\u4e4e\u5df2\u7d93\u505c\u6eef\u4e0d\u524d\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c\u4fdd\u96aa\u5ba2\u6236\u5f88\u65e9\u5c31\u610f\u8b58\u5230\u4ed6\u5011\u53ef\u4ee5\u5728\u7dda\u77ad\u89e3\u4e0d\u540c\u985e\u578b\u7684\u4fdd\u96aa\uff0c\u4e26\u5728\u8a31\u591a\u60c5\u6cc1\u4e0b\u901a\u904e\u7db2\u7ad9\u6216\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u7372\u5f97\u5831\u50f9\u3002\n\u7136\u800c\uff0c\u7576\u5ba2\u6236\u6709\u66f4\u5177\u9ad4\u7684\u4efb\u52d9\u6216\u554f\u984c\u6642\uff0c\u6280\u8853\u4e26\u4e0d\u7e3d\u662f\u8ddf\u4e0a\u4ed6\u5011\u7684\u6b65\u4f10\uff0cInvestopedia \u7684 <a href=\"https:\/\/www.investopedia.com\/insurers-digital-dealings-need-a-perk-up-new-consumer-satisfaction-survey-says-5187831\" target=\"_blank\" rel=\"noreferrer noopener\">Susan J. Wells<\/a> \u5beb\u9053\u3002 <\/p>\n\n<p>\u201c\u4eca\u5929\uff0c\u7576\u5ba2\u6236\u8cfc\u8cb7\u65b0\u4fdd\u55ae\u6216\u63d0\u51fa\u7d22\u8ce0\u6642\uff0c\u4ed6\u5011\u5e0c\u671b\u5728\u65c5\u7a0b\u7684\u6bcf\u500b\u968e\u6bb5\u90fd\u6709\u6e05\u6670\u7684\u6e9d\u901a\uff0c\u201d\u5ba2\u6236\u5c0d\u8a71\u7ba1\u7406\u5e73\u81fa Smart Communications \u7684\u884c\u696d\u71df\u92b7\u526f\u7e3d\u88c1 <a href=\"https:\/\/www.smartcommunications.com\/insurance-industry-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ruth Fisk<\/a> \u5beb\u9053\u3002\n\u4e00\u500b\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u5e73\u81fa\uff0c\u8207\u4fdd\u96aa\u696d\u7684\u5171\u540c\u6838\u5fc3\u50f9\u503c\u89c0\u76f8\u4e00\u81f4\uff0c\u5c07\u63d0\u4f9b\u4ee5\u4e0b\u9078\u9805\uff1a <\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a9\u670d\u52d9\u5de5\u5177\uff0c\u4f9b\u5ba2\u6236\u6aa2\u67e5\u5176\u627f\u4fdd\u72c0\u614b\u3001\u6bd4\u8f03\u4fdd\u55ae\u3001\u9032\u884c\u66f4\u6539\u548c\u652f\u4ed8\u5e33\u55ae\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u8a18\u4f4f\u548c\u50b3\u8f38\u8cc7\u8a0a\u7684\u81ea\u52d5\u5316\u8868\u55ae\uff0c\u4f7f\u5ba2\u6236\u80fd\u5920\u5c08\u6ce8\u65bc\u4efb\u52d9\uff0c\u800c\u4e0d\u662f\u91cd\u65b0\u9375\u5165\u57fa\u672c\u8cc7\u8a0a\u3002<\/li>\n\n\n\n<li>\u4eba\u5de5\u667a\u6167\u548c\u76f8\u95dc\u5de5\u5177\uff0c\u7528\u65bc\u8b58\u5225\u6f5b\u5728\u7684\u4fdd\u96aa\u9700\u6c42\u4e26\u70ba\u5408\u9069\u7684\u5ba2\u6236\u63a8\u85a6\u76f8\u95dc\u7522\u54c1\u3002<\/li>\n\n\n\n<li>\u73fe\u6210\u7684\u901a\u4fe1\u5de5\u5177\uff0c\u5982\u804a\u5929\u529f\u80fd\uff0c\u53ef\u5728\u5ba2\u6236\u5c0b\u6c42\u8aac\u660e\u6642\u5c07\u5ba2\u6236\u8207\u77e5\u8b58\u6df5\u535a\u7684\u4ee3\u7406\u806f\u7e6b\u8d77\u4f86\u3002<\/li>\n<\/ul>\n\n<p>\u7531\u65bc\u9019\u4e9b\u5de5\u5177\u53ef\u4ee5\u63d0\u9ad8\u5ba2\u6236\u53c3\u8207\u5ea6\u548c\u4fdd\u7559\u7387\uff0c\u56e0\u6b64\u5b83\u5011\u652f\u63f4\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u7684\u6838\u5fc3\u50f9\u503c\u3002\n\u7576\u4ed6\u5011\u4f7f\u5ea7\u5e2d\u80fd\u5920\u70ba\u5ba2\u6236\u95dc\u4fc2\u589e\u52a0\u50f9\u503c\u6642\uff0c\u4ed6\u5011\u652f\u63f4\u8207\u63d0\u4f9b\u670d\u52d9\u548c\u6df1\u5316\u77e5\u8b58\u76f8\u95dc\u7684\u6838\u5fc3\u50f9\u503c\u89c0\u3002\n\u76f4\u89c0\u7684\u901a\u4fe1\u5de5\u5177\u53ef\u5e6b\u52a9\u4fdd\u96aa\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6236\u4fdd\u6301\u806f\u7e6b\u3002  <\/p>\n\n<p><em>\u5716\u7247\u4f86\u81ea\uff1a twinsterphoto\/\u00a9123RF.com\uff0c diego_cervo\/\u00a9123RF.com\uff0c mavoimage\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8fd1\u5e74\u4f86\uff0c\u4fdd\u96aa\u696d\u7684\u6578\u4f4d\u5316\u985b\u8986\u5982\u706b\u5982\u837c\uff0c\u985b\u8986\u4e86\u4fdd\u96aa\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u7684\u7d93\u71df\u65b9\u5f0f\uff0c\u4e26\u6539\u8b8a\u4e86\u5ba2\u6236\u5c0d\u4fdd\u96aa\u548c\u5206\u92b7\u7684\u770b\u6cd5\u3002 \u5982\u4eca\uff0c [&hellip;]<\/p>\n","protected":false},"featured_media":11155,"template":"","insight-category":[],"class_list":["post-18777","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight\/18777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media\/11155"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=18777"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hant\/wp-json\/wp\/v2\/insight-category?post=18777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}