{"id":21268,"date":"2024-09-30T14:30:16","date_gmt":"2024-09-30T19:30:16","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e4%bf%9d%e9%99%a9%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e4%bd%bf%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e6%88%90%e4%b8%ba-24-7-%e5%85%a8%e5%a4%a9%e5%80%99%e8%bf%90%e8%90%a5\/"},"modified":"2024-09-30T14:30:17","modified_gmt":"2024-09-30T19:30:17","slug":"%e4%bf%9d%e9%99%a9%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e4%bd%bf%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e6%88%90%e4%b8%ba-24-7-%e5%85%a8%e5%a4%a9%e5%80%99%e8%bf%90%e8%90%a5","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e4%bf%9d%e9%99%a9%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e4%bd%bf%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e6%88%90%e4%b8%ba-24-7-%e5%85%a8%e5%a4%a9%e5%80%99%e8%bf%90%e8%90%a5\/","title":{"rendered":"\u4fdd\u9669\u804a\u5929\u673a\u5668\u4eba\u5982\u4f55\u4f7f\u5ba2\u6237\u670d\u52a1\u6210\u4e3a 24\/7 \u5168\u5929\u5019\u8fd0\u8425"},"content":{"rendered":"\n<p>\u4f5c\u4e3a\u4e00\u4e2a\u884c\u4e1a\uff0c\u4fdd\u9669\u4e1a\u4ecd\u7136\u662f\u63a8\u8fdb\u4eba\u5de5\u667a\u80fd\u7684\u9886\u5bfc\u8005\u3002<\/p>\n\n<p>2017 \u5e74\uff0c\u4fdd\u9669\u516c\u53f8\u5e73\u5747\u6bcf\u5bb6\u516c\u53f8\u5728 AI \u4e0a\u6295\u8d44 1.24 \u4ebf\u7f8e\u5143\u3002\n\u8fd9\u610f\u5473\u7740\u6bd4\u6240\u6709\u5176\u4ed6\u884c\u4e1a\u7684\u5e73\u5747\u6c34\u5e73\u9ad8\u51fa 5400 \u4e07\u7f8e\u5143\uff0cVentureBeat \u7684 <a href=\"https:\/\/venturebeat.com\/2018\/06\/19\/why-insurance-companies-are-betting-big-on-ai-powered-chatbots\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kelsey Down<\/a> \u8bf4\u3002 <\/p>\n\n<p>DZone \u7684 <a href=\"https:\/\/dzone.com\/articles\/how-chatbots-can-boost-customer-experience-in-insu\" target=\"_blank\" rel=\"noreferrer noopener\">Silky Sinha<\/a> \u8bf4\uff0c\u4fdd\u9669\u804a\u5929\u673a\u5668\u4eba\u662f\u4e00\u79cd\u4eba\u5de5\u667a\u80fd\u5f62\u5f0f\uff0c\u5b83\u4f7f\u516c\u53f8\u80fd\u591f\u968f\u65f6\u4e3a\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\u2014\u2014\u5373\u4f7f\u4eba\u7c7b\u5458\u5de5\u5fd9\u4e8e\u5176\u4ed6\u4efb\u52a1\u6216\u4e0d\u5728\u529e\u516c\u5ba4\u65f6\u4e5f\u662f\u5982\u6b64\u3002\n\u968f\u7740\u6280\u672f\u7684\u6539\u8fdb\uff0c\u5b83\u751a\u81f3\u53ef\u80fd\u80fd\u591f\u53d6\u4ee3\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u7684\u67d0\u4e9b\u4eba\u7c7b\u6210\u5458\uff0c\u521b\u9020\u4e00\u4e2a\u5ba2\u6237\u53ef\u4ee5 24\/7 \u5168\u5929\u5019\u8bbf\u95ee\u4fdd\u9669\u4e13\u5bb6\u7684\u4e16\u754c\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u804a\u5929\u673a\u5668\u4eba\u7684\u5de5\u4f5c\u539f\u7406<\/h2>\n\n<p>\u4eca\u5929\u7684\u4fdd\u9669\u804a\u5929\u673a\u5668\u4eba\u63d0\u4f9b\u7684\u754c\u9762\u611f\u89c9\u5c31\u50cf\u666e\u901a\u7684\u804a\u5929\u7a97\u53e3\uff0c\u5e76\u4e14\u5bf9\u8bdd\u4e0e\u4eba\u7c7b\u4ea4\u8c08\u975e\u5e38\u76f8\u4f3c\u3002\n\u7136\u800c\uff0c\u5728\u804a\u5929\u673a\u5668\u4eba\u7684\u540d\u5b57\u3001\u5934\u50cf\u548c\u53cb\u597d\u7684\u4e2a\u6027\u4e4b\u4e0b\uff0c\u6ca1\u6709\u4eba\u771f\u6b63\u5728\u90a3\u91cc\u3002 <\/p>\n\n<p>\u76f8\u53cd\uff0c\u6709\u4e00\u79cd\u7b97\u6cd5\u53ef\u4ee5\u89e3\u6790\u4eba\u7c7b\u7528\u6237\u63d0\u4f9b\u7684\u4fe1\u606f\uff0c\u5e76\u6839\u636e\u8fd9\u4e9b\u8f93\u5165\u8c03\u6574\u5176\u54cd\u5e94\uff0c\u57c3\u68ee\u54f2\u4fdd\u9669\u7684 <a href=\"https:\/\/riskandinsurance.com\/chatbots-insurance-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sharad Sachdev<\/a> \u8bf4\u3002<\/p>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u57fa\u4e8e\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54 \uff08IVR\uff09 \u6280\u672f\uff0c\u8be5\u6280\u672f\u5df2\u5728\u547c\u53eb\u4e2d\u5fc3\u4f7f\u7528\u4e86 20 \u591a\u5e74\u3002\n\u7136\u800c\uff0c\u4e0e\u7535\u8bdd\u7cfb\u7edf\u4e0d\u540c\u7684\u662f\uff0c\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u80fd \uff08AI\uff09 \u6765\u66f4\u5bb9\u6613\u9002\u5e94\u7528\u6237\u8f93\u5165\u548c\u63aa\u8f9e\u7684\u5dee\u5f02\uff0c\u4ece\u800c\u4f7f\u5bf9\u8bdd\u611f\u89c9\u66f4\u81ea\u7136\u3002 <\/p>\n\n<p>\u4e00\u4e9b\u804a\u5929\u673a\u5668\u4eba\u901a\u8fc7\u4f7f\u7528\u58f0\u63a7\u7cfb\u7edf\u6269\u5c55\u4e86 IVR \u65b9\u6cd5\u3002\n\u4f8b\u5982\uff0cLiberty Mutual Insurance \u63d0\u4f9b\u4e86\u4e00\u4e2a\u4e0e\u4e9a\u9a6c\u900a\u7684 Alexa \u914d\u5408\u4f7f\u7528\u7684\u8bed\u97f3\u63a7\u5236\u804a\u5929\u673a\u5668\u4eba\uff0cLiberty Mutual Insurance \u7684\u6267\u884c\u526f\u603b\u88c1 <a href=\"https:\/\/www.insurancejournal.com\/news\/national\/2016\/09\/13\/426162.htm\" target=\"_blank\" rel=\"noreferrer noopener\">James MacPhee<\/a> \u8bf4\u3002\n\u4fdd\u9669\u5ba2\u6237\u53ef\u4ee5\u901a\u8fc7\u53e3\u8bed\u6765\u66f4\u65b0\u4ed6\u4eec\u7684\u4fdd\u9669\u6216\u63d0\u51fa\u7d22\u8d54\u3002\n\u8be5\u6d41\u7a0b\u4f7f Liberty Mutual \u80fd\u591f\u66f4\u6709\u6548\u5730\u6ee1\u8db3\u65e5\u5e38\u5ba2\u6237\u9700\u6c42\uff0c\u5e76\u8282\u7701\u5176\u4eba\u5de5\u5ba2\u6237\u670d\u52a1\u4eba\u5458\u5bf9\u66f4\u590d\u6742\u4e8b\u52a1\u7684\u6ce8\u610f\u529b\u3002   <\/p>\n\n<p>\u201c\u7cfb\u7edf\u4e2d\u7684\u4eba\u5de5\u667a\u80fd\u5141\u8bb8\u7f16\u7a0b\u826f\u597d\u7684\u673a\u5668\u4eba\u5728\u88ab\u67d0\u4e9b\u5355\u8bcd\u3001\u77ed\u8bed\u6216\u5176\u4ed6\u523a\u6fc0\u89e6\u53d1\u65f6\u8bc6\u522b\u6a21\u5f0f\u5e76\u91cd\u590d\u76f8\u5173\u64cd\u4f5c\uff0c\u201d <a href=\"https:\/\/chatbotnewsdaily.com\/chatbots-the-future-of-the-insurance-industry-22c40bc93aab\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e9a\u5386\u5c71\u5927\u00b7\u5e73\u514b \uff08Alexander Pinker<\/a> \uff09 \u5728\u804a\u5929\u673a\u5668\u4eba\u65b0\u95fb\u65e5\u62a5\u4e0a\u8bf4\u3002<\/p>\n\n<p>\u8be5\u754c\u9762\u4f7f\u5ba2\u6237\u5728\u8d2d\u4e70\u4fdd\u5355\u6216\u63d0\u51fa\u7d22\u8d54\u65f6\u66f4\u5bb9\u6613\u63d0\u4f9b\u4fe1\u606f\uff0cPropertyCasualty360 \u7684 <a href=\"https:\/\/www.propertycasualty360.com\/2018\/02\/13\/the-rise-of-the-insurance-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fazi Zand<\/a> \u8bf4\u3002\n\u7531\u4e8e\u4fe1\u606f\u4ee5\u5bf9\u8bdd\u7684\u5f62\u5f0f\u8fdb\u884c\u4ea4\u6362\uff0c\u56e0\u6b64\u8be5\u8fc7\u7a0b\u6bd4\u586b\u5199\u8868\u5355\u66f4\u7b80\u5355\u3001\u66f4\u8f7b\u677e\u3002\n\u4e00\u4e2a\u7f16\u7a0b\u826f\u597d\u7684\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u78e8\u7ec3\u4efb\u52a1\u6240\u9700\u7684\u4fe1\u606f\uff0c\u53ea\u6536\u96c6\u5b83\u9700\u8981\u7684\u4fe1\u606f\u5e76\u7f29\u77ed\u7528\u6237\u7684\u4ea4\u4e92\u65f6\u95f4\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-1024x683.jpg\" alt=\"\" class=\"wp-image-5601\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/friends.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u6539\u53d8\u5ba2\u6237\u670d\u52a1\u5417\uff1f<\/h2>\n\n<p>\u76ee\u524d\uff0c\u652f\u6301 AI \u7684\u4fdd\u9669\u804a\u5929\u673a\u5668\u4eba\u6b63\u5728\u5c06\u5ba2\u6237\u4e0e\u516c\u53f8\u8054\u7cfb\u8d77\u6765\uff0c\u5e76\u5e2e\u52a9\u4fdd\u9669\u516c\u53f8\u66f4\u6709\u6548\u5730\u6536\u96c6\u4fe1\u606f\u3002\n\u4f46\u8fd9\u9879\u6280\u672f\u53ef\u80fd\u8fd8\u6ca1\u6709\u51c6\u5907\u597d\u72ec\u7acb\u5b58\u5728\u3002 <\/p>\n\n<p>\u9a71\u52a8\u5f53\u4eca\u804a\u5929\u673a\u5668\u4eba\u7684\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u7136\u8bed\u8a00\u5904\u7406\u4ecd\u5728\u5f00\u53d1\u4e2d\u3002\n\u5982\u679c\u4e0d\u4ed4\u7ec6\u5f00\u53d1\u548c\u76d1\u63a7\uff0c\u673a\u5668\u4eba\u5bf9\u5ba2\u6237\u4f53\u9a8c\u7684\u5f0a\u5927\u4e8e\u5229\u3002 <\/p>\n\n<p>\u201c\u5f53\u804a\u5929\u673a\u5668\u4eba\u6216\u5176\u4ed6\u81ea\u52a8\u5316\u65e0\u6cd5\u5b8c\u5168\u6ee1\u8db3\u5ba2\u6237\u9700\u6c42\u65f6\uff0c\u5b83\u53ef\u80fd\u4f1a\u4f7f\u54c1\u724c\u663e\u5f97\u51b7\u6f20\u548c\u6ca1\u6709\u4eba\u60c5\u5473\uff0c\u8ba9\u5ba2\u6237\u8d28\u7591\u4ed6\u4eec\u7684\u54c1\u724c\u4eb2\u548c\u529b\uff0c\u201dLiveWorld \u8425\u9500\u526f\u603b\u88c1 <a href=\"https:\/\/venturebeat.com\/2017\/06\/27\/your-chatbot-lacks-empathy-and-thats-a-problem\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jason Kapler<\/a> \u8bf4\u3002<\/p>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u5728\u6d88\u8d39\u8005\u4e2d\u4e5f\u8d77\u6b65\u4e0d\u987a\u5229\uff0c\u8fd9\u8981\u5f52\u529f\u4e8e\u65e9\u671f\u7684\u6a21\u578b\u65e0\u6cd5\u9002\u5e94\u7528\u6237\u8868\u8fbe\u67e5\u8be2\u7684\u591a\u79cd\u65b9\u5f0f\u3002\n\u66f4\u65b0\u3001\u66f4\u5177\u9002\u5e94\u6027\u7684\u804a\u5929\u673a\u5668\u4eba\u4ecd\u5728\u52aa\u529b\u8d62\u5f97\u7528\u6237\u7684\u826f\u597d\u9752\u7750\uff0c\u8fd9\u4e9b\u7528\u6237\u957f\u671f\u4ee5\u6765\u4e00\u76f4\u5bf9\u524d\u8f88\u611f\u5230\u6cae\u4e27\u3002 <\/p>\n\n<p>\u5e78\u8fd0\u7684\u662f\uff0cAI \u6b63\u5728\u4ee5\u591a\u79cd\u65b9\u5f0f\u88ab\u5229\u7528\u6765\u5e2e\u52a9\u6539\u8fdb\u5ba2\u6237\u670d\u52a1\u804a\u5929\u673a\u5668\u4eba\u3002\n\u4f8b\u5982\uff0cPropertyCasualty360 \u7684\u4f5c\u8005 <a href=\"https:\/\/www.propertycasualty360.com\/2017\/08\/25\/5-artificial-intelligence-tools-defining-the-future-of-pc-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Joe Dysart<\/a> \u8bf4\uff0c\u6709\u51e0\u5bb6\u516c\u53f8\u4e13\u6ce8\u4e8e\u521b\u5efa\u57fa\u4e8e AI \u7684\u7cfb\u7edf\uff0c\u8fd9\u4e9b\u7cfb\u7edf\u53ef\u4ee5\u89e3\u6790\u5ba2\u6237\u7684\u8bed\u6c14\u3001\u63aa\u8f9e\u548c\u5176\u4ed6\u56e0\u7d20\uff0c\u4ee5\u786e\u5b9a\u5ba2\u6237\u7684\u5fc3\u7406\u72b6\u6001\u3002\n\u5f53\u4e0e\u804a\u5929\u673a\u5668\u4eba\u96c6\u6210\u65f6\uff0c\u8fd9\u4e9b\u5de5\u5177\u4f7f\u673a\u5668\u4eba\u80fd\u591f\u66f4\u597d\u5730\u4e86\u89e3\u5176\u4eba\u7c7b\u7528\u6237\u5e76\u4ee5\u6709\u7528\u7684\u65b9\u5f0f\u505a\u51fa\u54cd\u5e94\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-1024x684.jpg\" alt=\"\" class=\"wp-image-5611\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/women-texting.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u804a\u5929\u673a\u5668\u4eba\u548c\u4fdd\u9669\u5ba2\u6237\u670d\u52a1\u7684\u672a\u6765<\/h2>\n\n<p>\u968f\u7740\u804a\u5929\u673a\u5668\u4eba\u7684\u4e0d\u65ad\u6539\u8fdb\uff0c\u5b83\u4eec\u53ef\u80fd\u4f1a\u5728\u6570\u636e\u5bc6\u96c6\u578b\u4fdd\u9669\u884c\u4e1a\u84ec\u52c3\u53d1\u5c55\uff0c\u5b83\u4eec\u53d1\u73b0\u6a21\u5f0f\u548c\u4ea4\u53c9\u5f15\u7528\u4fe1\u606f\u7684\u80fd\u529b\u5c06\u4f7f\u4ed6\u4eec\u80fd\u591f\u5feb\u901f\u505a\u51fa\u660e\u667a\u7684\u51b3\u5b9a\u3002\n\u5728\u8fd9\u91cc\uff0c\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u901a\u8fc7\u591a\u79cd\u65b9\u5f0f\u6539\u5584\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u589e\u8fdb\u7406\u89e3\u548c\u4fe1\u4efb<\/h3>\n\n<p>\u4fdd\u9669\u662f\u4e00\u4e2a\u590d\u6742\u7684\u8bdd\u9898\uff0c\u8bb8\u591a\u5ba2\u6237\u5bf9\u6b64\u611f\u5230\u56f0\u60d1\u3002\n72% \u7684\u4fdd\u9669\u5ba2\u6237\u8ba4\u4e3a\u4fdd\u9669\u672f\u8bed\u96be\u4ee5\u89e3\u6790\uff0cYouGov \u7684\u6570\u636e\u8bb0\u8005 <a href=\"https:\/\/today.yougov.com\/topics\/finance\/articles-reports\/2017\/07\/18\/trust-in-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">Paul Hiebert<\/a> \u8bf4\u3002 <\/p>\n\n<p>\u4fdd\u9669\u5ba2\u6237\u7684\u4fe1\u4efb\u5ea6\u4e5f\u5f88\u4f4e\uff0c\u8fd9\u5728\u5f88\u5927\u7a0b\u5ea6\u4e0a\u662f\u56e0\u4e3a\u5ba2\u6237\u5c06\u4ee4\u4eba\u56f0\u60d1\u7684\u8bed\u8a00\u4e0e\u7f3a\u4e4f\u900f\u660e\u5ea6\u8054\u7cfb\u8d77\u6765\uff0c <a href=\"https:\/\/chatbotsmagazine.com\/insurance-chatbot-4-online-insurance-challenges-and-how-to-solve-them-with-a-chatbot-f48bf47acf97\" target=\"_blank\" rel=\"noreferrer noopener\">Zevik Farkash<\/a> \u5728 Chatbots \u6742\u5fd7\u4e0a\u8bf4\u3002\n\u4fdd\u9669\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u901a\u8fc7\u56de\u7b54\u95ee\u9898\u6216\u6f84\u6e05\u4fdd\u5355\u7684\u5173\u952e\u70b9\u6765\u5e2e\u52a9\u5efa\u7acb\u4fe1\u4efb\u5e76\u63d0\u9ad8\u5ba2\u6237\u7406\u89e3\u3002 <\/p>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u8fd8\u53ef\u4ee5\u5e2e\u52a9\u5ba2\u6237\u4e86\u89e3\u4fdd\u9669\u7684\u4ef7\u503c\uff0c\u4ece\u800c\u9f13\u52b1\u8d2d\u4e70\u6216\u7eed\u8ba2\u3002\n\u8bb8\u591a\u5ba2\u6237\u9009\u62e9\u901a\u8fc7\u804a\u5929\u673a\u5668\u4eba\u4e0e\u4fdd\u9669\u516c\u53f8\u4e92\u52a8\uff0c\u800c\u4e0d\u662f\u901a\u8fc7\u6d4f\u89c8\u7f51\u7ad9\uff0cJRNY \u8425\u9500\u4e3b\u7ba1 <a href=\"https:\/\/medium.com\/jrny\/better-customer-engagement-in-the-insurance-industry-how-to-onboard-new-customers-with-a-chatbot-7598ebe4cac\" target=\"_blank\" rel=\"noreferrer noopener\">Bindy Egden<\/a> \u8865\u5145\u9053\u3002\n\u5f53\u804a\u5929\u673a\u5668\u4eba\u6210\u4e3a\u6f5c\u5728\u5ba2\u6237\u7684\u7b2c\u4e00\u7ad9\u65f6\uff0c\u673a\u5668\u4eba\u6709\u673a\u4f1a\u7acb\u5373\u5f00\u59cb\u5c55\u793a\u4ef7\u503c\u5e76\u5efa\u7acb\u4fe1\u4efb\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">\u5b9a\u5236\u4fe1\u606f<\/h3>\n\n<p>\u76ee\u524d\uff0c\u5927\u591a\u6570\u804a\u5929\u673a\u5668\u4eba\u53ea\u80fd\u5904\u7406\u6709\u9650\u8303\u56f4\u7684\u5bf9\u8bdd\u3002\n\u4fdd\u9669\u516c\u53f8\u53ef\u4ee5\u4f7f\u7528\u6b64\u7279\u6027\u7684\u4e00\u79cd\u65b9\u6cd5\u662f\u4e3a\u4e0d\u540c\u7684\u5ba2\u6237\u7fa4\u6216\u9700\u6c42\u521b\u5efa\u4e0d\u540c\u7684\u804a\u5929\u673a\u5668\u4eba\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c2018 \u5e74 5 \u6708\uff0cAllstate \u63a8\u51fa\u4e86 Allstate \u5546\u4e1a\u4fdd\u9669\u4e13\u5bb6\uff0c\u6216 ABIE\u3002\nABIE \u65e8\u5728\u4e0e\u5c0f\u4f01\u4e1a\u4e3b\u8fdb\u884c\u5bf9\u8bdd\uff0c\u4ed6\u4eec\u4e3a\u5bf9\u8bdd\u5e26\u6765\u4e86\u4e00\u7ec4\u7279\u5b9a\u7684\u77e5\u8bc6\u548c\u4fe1\u606f\uff0cAllstate Business Insurance \u603b\u88c1 <a href=\"https:\/\/www.prnewswire.com\/news-releases\/allstate-business-insurance-shares-an-innovative-resource-to-help-small-business-owners--consumers-with-top-of-mind-questions-300653033.html\" target=\"_blank\" rel=\"noreferrer noopener\">Mike Barton<\/a> \u89e3\u91ca\u8bf4\u3002\nBarton \u8bf4\uff0cABIE \u4e13\u4e3a\u56de\u7b54\u4e0e\u5c0f\u4f01\u4e1a\u76f8\u5173\u7684\u95ee\u9898\u5e76\u4fc3\u8fdb\u5c0f\u4f01\u4e1a\u4fdd\u9669\u5ba2\u6237\u4e0e\u5176 Allstate \u4ee3\u7406\u4eba\u4e4b\u95f4\u7684\u5173\u7cfb\u800c\u8bbe\u8ba1\u3002  <\/p>\n\n<p>\u6b63\u5982\u53ef\u4ee5\u5bf9\u804a\u5929\u673a\u5668\u4eba\u8fdb\u884c\u7f16\u7a0b\u4ee5\u611f\u5e94\u4f55\u65f6\u8be5\u5c06\u5bf9\u8bdd\u79fb\u4ea4\u7ed9\u73b0\u573a\u4fdd\u9669\u4e13\u4e1a\u4eba\u58eb\u4e00\u6837\uff0c\u5b83\u4eec\u4e5f\u53ef\u4ee5\u88ab\u7f16\u7a0b\u4ee5\u611f\u5e94\u4f55\u65f6\u8be5\u5c06\u5bf9\u8bdd\u4f20\u9012\u7ed9\u4e0d\u540c\u7684\u804a\u5929\u673a\u5668\u4eba\u3002\n\u4f8b\u5982\uff0c\u767b\u5f55\u50cf ABIE \u8fd9\u6837\u7684\u5c0f\u578b\u4f01\u4e1a\u804a\u5929\u673a\u5668\u4eba\u4f46\u8be2\u95ee\u4e2a\u4eba\u6c7d\u8f66\u4fdd\u9669\u7684\u7528\u6237\u53ef\u80fd\u4f1a\u88ab\u91cd\u5b9a\u5411\u5230\u5904\u7406\u65b0\u6c7d\u8f66\u4fdd\u9669\u5355\u7684\u804a\u5929\u673a\u5668\u4eba\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u52a0\u6025\u7d22\u8d54<\/h3>\n\n<p>\u8d22\u4ea7\u548c\u610f\u5916\u4fdd\u9669\u7684\u7d22\u8d54\u5904\u7406\u65f6\u95f4\u901a\u5e38\u4ee5\u5929\u6216\u5468\u4e3a\u5355\u4f4d\u3002\n2016 \u5e74\u5e95\uff0cLemonade \u5728\u77ed\u77ed 3 \u79d2\u5185\u5c31\u5173\u95ed\u4e86\u63d0\u4ea4\u7ed9\u5176 AI \u804a\u5929\u673a\u5668\u4eba\u7684\u7d22\u8d54\uff0c\u6210\u4e3a\u5934\u6761\u65b0\u95fb\u3002 <\/p>\n\n<p>\u5728\u8fd9\u4e09\u79d2\u949f\u5185\uff0cAI \u7406\u8d54\u673a\u5668\u4eba\u5ba1\u67e5\u4e86\u7406\u8d54\uff0c\u68c0\u67e5\u4e86\u4fdd\u9669\u5355\uff0c\u8fd0\u884c\u4e86 18 \u79cd\u4e0d\u540c\u7684\u7b97\u6cd5\u6765\u68c0\u67e5\u6b3a\u8bc8\uff0c\u6279\u51c6\u4e86\u7406\u8d54\uff0c\u5411\u94f6\u884c\u53d1\u9001\u4e86\u4ed8\u6b3e\u6307\u4ee4\uff0c\u5e76\u5c06\u7ed3\u679c\u901a\u77e5\u4e86\u5ba2\u6237\u3002<\/p>\n\n<p>\u867d\u7136\u6ca1\u6709\u5168\u7403\u6700\u5feb\u7684\u4fdd\u9669\u7d22\u8d54\u5904\u7406\u8bb0\u5f55\u6bbf\u5802\uff0c\u4f46\u201c\u5728 3,000 \u5e74\u7684\u4fdd\u9669\u5386\u53f2\u4e2d\uff0c\u4ece\u672a\u5728 3 \u79d2\u5185\u53d1\u751f\u8fc7\u8fd9\u6837\u7684\u4e8b\u60c5\u3002\u6240\u4ee5\u6211\u4eec\u83b7\u5f97\u4e86\u8fd9\u4e2a\u79f0\u53f7\uff0c\u201cLemonade \u7684\u9996\u5e2d\u6267\u884c\u5b98\u517c\u8054\u5408\u521b\u59cb\u4eba <a href=\"https:\/\/www.prnewswire.com\/news-releases\/lemonade-sets-new-world-record-300386198.html\" target=\"_blank\" rel=\"noreferrer noopener\">Daniel Schreiber<\/a> \u8bf4\u3002<\/p>\n\n<p>\u4e09\u79d2\u662f\u4e00\u4e2a\u5f88\u96be\u8d85\u8d8a\u7684\u6700\u5feb\u7d22\u8d54\u5904\u7406\u6807\u51c6\u3002\n\u7136\u800c\uff0c\u804a\u5929\u673a\u5668\u4eba\u4f7f\u4fdd\u9669\u516c\u53f8\u66f4\u5bb9\u6613\u4ee5\u79d2\u800c\u4e0d\u662f\u5929\u4e3a\u5355\u4f4d\u8fdb\u884c\u7ade\u4e89\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u91cd\u89c6\u5ba2\u6237\u6ee1\u610f\u5ea6<\/h2>\n\n<p>\u201c\u8fc7\u53bb\uff0c\u4f60\u6c38\u8fdc\u4e0d\u4f1a\u542c\u5230\u6709\u4eba\u8bf4\u4ed6\u4eec\u559c\u6b22\u548c\u4ed6\u4eec\u7684\u4fdd\u9669\u516c\u53f8\u4ea4\u8c08\u3002\u73b0\u5728\uff0c\u4fdd\u9669\u804a\u5929\u673a\u5668\u4eba\u6709\u80fd\u529b\u6539\u53d8\u884c\u4e1a\u7684\u9762\u8c8c\uff0c\u201cSnaps \u7684 <a href=\"https:\/\/snaps.io\/chatbots-future-customer-service-insurance-companies\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rae Steinbach<\/a> \u89e3\u91ca\u9053\u3002<\/p>\n\n<p>\u968f\u7740\u804a\u5929\u673a\u5668\u4eba\u5e2e\u52a9\u5ba2\u6237\u7684\u80fd\u529b\u63d0\u9ad8\uff0c\u5ba2\u6237\u5bf9\u8be5\u6280\u672f\u7684\u770b\u6cd5\u4e5f\u8d8a\u6765\u8d8a\u9ad8\u3002\nSalesforce \u7684 <a href=\"https:\/\/www.salesforce.com\/blog\/2018\/01\/why-consumers-prefer-chatbots.html\" target=\"_blank\" rel=\"noreferrer noopener\">Mathew Sweezey<\/a> \u6307\u51fa\uff0c\u5728\u4e00\u9879\u7814\u7a76\u4e2d\uff0c69% \u7684\u5ba2\u6237\u8868\u793a\uff0c\u5f53\u4ed6\u4eec\u6709\u5feb\u901f\u6216\u7b80\u5355\u7684\u95ee\u9898\u65f6\uff0c\u4ed6\u4eec\u66f4\u559c\u6b22\u4f7f\u7528\u804a\u5929\u673a\u5668\u4eba\u3002\n\u804a\u5929\u673a\u5668\u4eba\u7684\u53d7\u6b22\u8fce\u7a0b\u5ea6\u4e5f\u8d85\u8d8a\u4e86\u5e74\u9f84\u6216\u5730\u7406\u533a\u57df\uff0c\u4f7f\u5b83\u4eec\u6210\u4e3a\u63a5\u89e6\u51e0\u4e4e\u4efb\u4f55\u4fdd\u9669\u5ba2\u6237\u7684\u6709\u524d\u9014\u7684\u65b9\u5f0f\u3002  <\/p>\n\n<p>\u8d22\u4ea7\u4fdd\u9669\u516c\u53f8\u9762\u4e34\u7740\u8d8a\u6765\u8d8a\u591a\u7684\u635f\u5931\u4ee5\u53ca\u7f3a\u4e4f\u4fe1\u5fc3\u548c\u4fe1\u4efb\u3002\n\u51ed\u501f\u5176\u7b80\u5316\u7684\u6570\u636e\u8bbf\u95ee\u548c\u9002\u5e94\u6027\u5f3a\u7684\u4e2a\u6027\uff0c\u804a\u5929\u673a\u5668\u4eba\u63d0\u4f9b\u4e86\u4e00\u79cd\u5f25\u5408\u8fd9\u4e9b\u5dee\u8ddd\u5e76\u4e0e\u4fdd\u9669\u5ba2\u6237\u5efa\u7acb\u66f4\u7262\u56fa\u8054\u7cfb\u7684\u65b9\u6cd5\u3002 <\/p>\n\n<p><em>\u56fe\u7247\u63d0\u4f9b\uff1aAntonio Guillem\/\u00a9123RF.com\u3001Antonio Guillem\/\u00a9123RF.com\u3001racorn\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4f5c\u4e3a\u4e00\u4e2a\u884c\u4e1a\uff0c\u4fdd\u9669\u4e1a\u4ecd\u7136\u662f\u63a8\u8fdb\u4eba\u5de5\u667a\u80fd\u7684\u9886\u5bfc\u8005\u3002 2017 \u5e74\uff0c\u4fdd\u9669\u516c\u53f8\u5e73\u5747\u6bcf\u5bb6\u516c\u53f8\u5728 AI \u4e0a\u6295\u8d44 1.24 [&hellip;]<\/p>\n","protected":false},"featured_media":5592,"template":"","insight-category":[],"class_list":["post-21268","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/21268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media\/5592"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=21268"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=21268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}