{"id":21122,"date":"2024-09-30T14:21:57","date_gmt":"2024-09-30T19:21:57","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e4%bf%9d%e9%99%a9%e5%85%ac%e5%8f%b8%e5%a6%82%e4%bd%95%e9%80%9a%e8%bf%87%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1\/"},"modified":"2024-09-30T14:21:58","modified_gmt":"2024-09-30T19:21:58","slug":"%e4%bf%9d%e9%99%a9%e5%85%ac%e5%8f%b8%e5%a6%82%e4%bd%95%e9%80%9a%e8%bf%87%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e4%bf%9d%e9%99%a9%e5%85%ac%e5%8f%b8%e5%a6%82%e4%bd%95%e9%80%9a%e8%bf%87%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1\/","title":{"rendered":"\u4fdd\u9669\u516c\u53f8\u5982\u4f55\u901a\u8fc7\u804a\u5929\u673a\u5668\u4eba\u6539\u5584\u5ba2\u6237\u670d\u52a1"},"content":{"rendered":"\n<p>AI \u4e3a\u4fdd\u9669\u516c\u53f8\u63d0\u4f9b\u4e86\u524d\u6240\u672a\u6709\u7684\u673a\u4f1a\u6765\u5229\u7528\u6570\u636e\u3001\u8bc4\u4f30\u98ce\u9669\u548c\u6539\u5584\u5ba2\u6237\u670d\u52a1\u3002\n\u4e8b\u5b9e\u4e0a\uff0c\u5728\u4eba\u5de5\u667a\u80fd\u6295\u8d44\u65b9\u9762\uff0c\u4fdd\u9669\u4e1a\u7684\u652f\u51fa\u8d85\u8fc7\u4e86\u5176\u4ed6\u51e0\u4e2a\u4e3b\u8981\u884c\u4e1a\uff0cVentureBeat \u7684 <a href=\"https:\/\/venturebeat.com\/2018\/06\/19\/why-insurance-companies-are-betting-big-on-ai-powered-chatbots\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kelsey Down<\/a> \u8bf4\u3002   <\/p>\n\n<p>\u5728\u5ba2\u6237\u670d\u52a1\u9886\u57df\uff0c\u4eba\u5de5\u667a\u80fd\u4f7f\u804a\u5929\u673a\u5668\u4eba\u66f4\u6613\u4e8e\u4f7f\u7528\u3002\n\u804a\u5929\u673a\u5668\u4eba\u5141\u8bb8\u5ba2\u6237\u968f\u65f6\u968f\u5730\u901a\u8fc7\u4efb\u4f55\u8bbe\u5907\u4e0e\u4f01\u4e1a\u8fdb\u884c\u4ea4\u6d41\u3002\n\u501f\u52a9 AI \u8f85\u52a9\uff0c\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u56de\u7b54\u5404\u79cd\u95ee\u9898\u3001\u6536\u96c6\u4fe1\u606f\u5e76\u8bc4\u4f30\u5ba2\u6237\u9700\u6c42\u3002    <\/p>\n\n<p>CognitionX \u7684 <a href=\"https:\/\/medium.com\/@julian.harris\/10-industries-positively-impacted-by-chatbots-across-4-corporate-functions-7e0e763e1ca1\" target=\"_blank\" rel=\"noreferrer noopener\">Julian Harris<\/a> \u8bf4\uff0c\u804a\u5929\u673a\u5668\u4eba\u6b63\u5728\u5168\u7403\u8bb8\u591a\u884c\u4e1a\u4ea7\u751f\u91cd\u5927\u5f71\u54cd\uff0c\u5c24\u5176\u662f\u5728\u8425\u9500\u3001\u9500\u552e\u548c\u5ba2\u6237\u670d\u52a1\u90e8\u95e8\u3002\n\u5982\u679c\u8fd9\u4e9b\u5de5\u5177\u7ecf\u8fc7\u6df1\u601d\u719f\u8651\u7684\u90e8\u7f72\uff0c\u5b83\u4eec\u4e5f\u6709\u53ef\u80fd\u5f7b\u5e95\u6539\u53d8\u4fdd\u9669\u5ba2\u6237\u670d\u52a1\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u4e86\u89e3\u804a\u5929\u673a\u5668\u4eba\u7684\u529f\u80fd\u548c\u9650\u5236<\/h2>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u7ecf\u5e38\u6a21\u4eff\u4eba\u7c7b\u4e4b\u95f4\u7684\u6587\u672c\u5bf9\u8bdd\u3002\n\u4eba\u7c7b\u5ba2\u6237\u5728\u804a\u5929\u7a97\u53e3\u4e2d\u952e\u5165\u95ee\u9898\uff0c\u673a\u5668\u4eba\u4f1a\u63d0\u4f9b\u4fe1\u606f\u3001\u540e\u7eed\u95ee\u9898\u6216\u9009\u9879\u8fdb\u884c\u54cd\u5e94\u3002   <\/p>\n\n<p>\u901a\u8fc7\u6a21\u62df\u81ea\u7136\u5bf9\u8bdd\uff0c\u804a\u5929\u673a\u5668\u4eba\u5141\u8bb8\u5ba2\u6237\u5b8c\u6210\u4efb\u52a1\uff0c\u5c31\u50cf\u4ed6\u4eec\u901a\u8fc7\u6587\u672c\u4e0e\u5ba2\u6237\u670d\u52a1\u4ee3\u7406\u804a\u5929\u4e00\u6837\uff0cUdemy \u7684\u8bb2\u5e08 <a href=\"https:\/\/business.udemy.com\/blog\/how-to-create-and-deploy-chatbots-for-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jana Bergant<\/a> \u8bf4\u3002  <\/p>\n\n<p>\u201c\u5bf9\u8bdd\u754c\u9762\u5141\u8bb8\u4eba\u4eec\u901a\u8fc7\u6d88\u606f\u4f20\u9012\u6216\u8bf4\u8bdd\u4ee5\u66f4\u81ea\u7136\u7684\u65b9\u5f0f\u544a\u8bc9\u8ba1\u7b97\u673a\u8be5\u505a\u4ec0\u4e48\u3002\u201d<\/p>\n\n<p>\u8fd9\u6bd4\u8981\u6c42\u804a\u5929\u673a\u5668\u4eba\u8bb0\u4f4f\u548c\u8f93\u5165\u7279\u5b9a\u547d\u4ee4\u66f4\u6709\u610f\u4e49\u3002\n\u914d\u5907\u5bf9\u8bdd\u5f0f\u7528\u6237\u754c\u9762 \uff08UI\uff09 \u7684\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u8f7b\u677e\u6307\u5bfc\u4fdd\u9669\u5ba2\u6237\u5b8c\u6210\u7b80\u5355\u7684\u7ba1\u7406\u4efb\u52a1\u3001\u4fdd\u9669\u8d2d\u4e70\u6216\u5e38\u89c1\u95ee\u9898\u3002 <\/p>\n\n<p>\u5c3d\u7ba1\u4eba\u5de5\u667a\u80fd\u4f7f\u804a\u5929\u673a\u5668\u4eba\u4f7f\u7528\u8d77\u6765\u66f4\u8f7b\u677e\u3001\u66f4\u8212\u9002\uff0c\u4f46\u8fd9\u4e9b\u5de5\u5177\u5e76\u4e0d\u80fd\u89e3\u51b3\u6240\u6709\u95ee\u9898\u2014\u2014\u5b83\u4eec\u80af\u5b9a\u4e0d\u4f1a\u53d6\u4ee3\u4eba\u7c7b\u5ba2\u6237\u670d\u52a1\u4eba\u5458\uff0cIntuit \u7684 AI \u804a\u5929\u673a\u5668\u4eba\u4ea7\u54c1\u7ecf\u7406 <a href=\"https:\/\/chatbotsmagazine.com\/perfecting-the-chatbot-to-human-handoff-8fa49a8b1515\" target=\"_blank\" rel=\"noreferrer noopener\">Casey Phillips<\/a> \u8bf4\u3002<\/p>\n\n<p>\u201c\u65e0\u8bba\u4f60\u7684\u804a\u5929\u673a\u5668\u4eba\u7684 AI \u548c NLP \u529f\u80fd\u591a\u4e48\u5148\u8fdb\uff0c\u6216\u8005\u4f60\u5bf9\u5176\u8bbe\u8ba1\u7ed9\u4e88\u4e86\u591a\u5c11\u5173\u6ce8\uff0c\u5b83\u90fd\u4e00\u5b9a\u4f1a\u6709\u78d5\u78d5\u7eca\u7eca\u7684\u65f6\u523b\u3002\u201d  <\/p>\n\n<p>\u901a\u5e38\uff0c\u8fd9\u4e9b\u78d5\u78d5\u7eca\u7eca\u4e0d\u662f\u7531\u673a\u5668\u4eba\u672c\u8eab\u7684\u4efb\u4f55\u6545\u969c\u5f15\u8d77\u7684\uff0c\u800c\u662f\u7531\u4e8e\u7528\u6237\u5bf9\u804a\u5929\u673a\u5668\u4eba\u77e5\u9053\u4ec0\u4e48\u6216\u5b83\u53ef\u4ee5\u505a\u4ec0\u4e48\u7684\u8bef\u89e3\u9020\u6210\u7684\u3002  <\/p>\n\n<p>CGS \u9ad8\u7ea7\u526f\u603b\u88c1 <a href=\"https:\/\/www.forbes.com\/sites\/christopherelliott\/2018\/08\/27\/chatbots-are-killing-customer-service-heres-why\/#980978813c5a\" target=\"_blank\" rel=\"noreferrer noopener\">Michael Mills<\/a> \u8bf4\uff0c\u867d\u7136\u5ba2\u6237\u5bf9\u4f7f\u7528\u804a\u5929\u673a\u5668\u4eba\u8d8a\u6765\u8d8a\u611f\u5174\u8da3\uff0c\u4f46\u5927\u591a\u6570\u5ba2\u6237\u4ecd\u7136\u5e0c\u671b\u5728\u9047\u5230\u7279\u522b\u590d\u6742\u6216\u6280\u672f\u6027\u7684\u95ee\u9898\u65f6\u53ef\u4ee5\u9009\u62e9\u4e0e\u5176\u4ed6\u4eba\u4ea4\u8c08\u3002\n\u5f53\u5ba2\u6237\u9700\u8981\u6bd4\u4ed6\u4eec\u8ba4\u4e3a\u804a\u5929\u673a\u5668\u4eba\u63d0\u4f9b\u7684\u66f4\u7ec6\u81f4\u7684\u54cd\u5e94\u65f6\uff0c\u4ed6\u4eec\u4f1a\u5bfb\u6c42\u4eba\u5de5\u652f\u6301\u3002   <\/p>\n\n<p>\u5728\u67d0\u4e9b\u60c5\u51b5\u4e0b\uff0c\u804a\u5929\u673a\u5668\u4eba\u6bd4\u5ba2\u6237\u652f\u6301\u4ee3\u8868\u6210\u4e3a\u66f4\u597d\u7684\u865a\u62df\u52a9\u624b\u3002\n\u5145\u5f53\u865a\u62df\u52a9\u624b\u7684\u804a\u5929\u673a\u5668\u4eba\u4e0d\u4f1a\u4e0e\u5ba2\u6237\u4e92\u52a8\u3002\n\u76f8\u53cd\uff0c\u4ed6\u4eec\u5e2e\u52a9\u5ba2\u6237\u670d\u52a1\u4ee3\u8868\u5728\u670d\u52a1\u4ee3\u8868\u4e0e\u5ba2\u6237\u4ea4\u8c08\u65f6\u627e\u5230\u5ba2\u6237\u95ee\u9898\u7684\u6700\u6709\u6548\u7b54\u6848\uff0cTalla \u7684 <a href=\"https:\/\/blog.talla.com\/how-to-implement-a-support-chatbot-the-right-way\" target=\"_blank\" rel=\"noreferrer noopener\">Alyssa Verzino<\/a> \u8bf4\u3002  <\/p>\n\n<p>\u201c\u5b9e\u65bd\u865a\u62df\u52a9\u624b\u7684\u5173\u952e\u662f\u5c06\u5176\u6df1\u5165\u76f4\u63a5\u5730\u96c6\u6210\u5230\u60a8\u7684\u5de5\u4f5c\u6d41\u7a0b\u4e2d\uff0c\u8fd9\u6837\u5b83\u5c31\u53ef\u4ee5\u5e2e\u52a9\u5c3d\u53ef\u80fd\u591a\u7684\u56e2\u961f\u6210\u5458\uff0c\u5e76\u4ece\u5c3d\u53ef\u80fd\u591a\u7684\u6765\u6e90\u83b7\u53d6\u4fe1\u606f\uff0c\u201dVerzino \u8bf4\u3002\n\u53ef\u4ee5\u8bbf\u95ee\u5f3a\u5927\u77e5\u8bc6\u5e93\u7684\u865a\u62df\u52a9\u7406\u968f\u65f6\u51c6\u5907\u5728\u5ba2\u6237\u670d\u52a1\u9700\u8981\u4ed6\u4eec\u6765\u5e2e\u52a9\u5ba2\u6237\u65f6\u63d0\u4f9b\u7b54\u6848\u3002   <\/p>\n\n<p>Jane.ai \u9996\u5e2d\u6267\u884c\u5b98 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2019\/01\/04\/five-questions-to-ask-before-implementing-a-chatbot\/#23dd956e54d4\" target=\"_blank\" rel=\"noreferrer noopener\">David Karandish<\/a> \u8868\u793a\uff0c\u5728\u8003\u8651\u5c06\u804a\u5929\u673a\u5668\u4eba\u7528\u4e8e\u5185\u90e8\u4f7f\u7528\u65f6\uff0c\u8bf7\u8bc4\u4f30\u60a8\u7684\u5458\u5de5\u662f\u5426\u51c6\u5907\u597d\u91c7\u7528\u57fa\u4e8e AI \u7684\u5de5\u5177\uff0c\u4ee5\u53ca\u4f01\u4e1a\u5bf9\u6b64\u7c7b\u5de5\u5177\u7684\u9700\u6c42\u3002\n\u786e\u4fdd\u60a8\u7684\u56e2\u961f\u4e86\u89e3 AI \u9700\u8981\u5b66\u4e60\u5176\u5de5\u4f5c\u5e76\u9002\u5e94\uff0c\u5e76\u4e14\u9700\u8981\u4eba\u7c7b\u7528\u6237\u7684\u5e2e\u52a9\u624d\u80fd\u505a\u5230\u8fd9\u4e00\u70b9\u3002 <\/p>\n\n<p>\u201c\u5728\u5185\u90e8\u8bbe\u5b9a\u6b63\u786e\u7684\u671f\u671b\uff0c\u5e76\u9f13\u52b1\u6bcf\u4e2a\u4eba\u5408\u4f5c\u8ba9\u4ed6\u4eec\u7684\u65b0\u865a\u62df\u961f\u53cb\u8ddf\u4e0a\u901f\u5ea6\uff0c\u201dKarandish \u8bf4\u3002  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1024x684.jpg\" alt=\"&#x5E2E;&#x52A9;&#x547C;&#x53EB;&#x4E2D;&#x5FC3;&#x5EA7;&#x5E2D;&#x7684;&#x5973;&#x7ECF;&#x7406;\" class=\"wp-image-6195\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1536x1025.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4e3a\u60a8\u7684\u804a\u5929\u673a\u5668\u4eba\u8bbe\u5b9a\u76ee\u6807<\/h2>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u4e0e\u6240\u6709\u6570\u5b57\u5de5\u5177\u90fd\u6709\u4e00\u4e2a\u5171\u540c\u7684\u7279\u70b9\uff1a\u5b83\u4eec\u5728\u9488\u5bf9\u7279\u5b9a\u76ee\u6807\u65f6\u6548\u679c\u6700\u4f73\u3002  <\/p>\n\n<p>\u901a\u8fc7\u4e86\u89e3\u804a\u5929\u673a\u5668\u4eba\u5c06\u8fdb\u884c\u7684\u5bf9\u8bdd\u4ee5\u53ca\u5ba2\u6237\u8981\u6c42\u5b83\u6267\u884c\u7684\u4efb\u52a1\uff0c\u4fdd\u9669\u516c\u53f8\u53ef\u4ee5\u4e3a\u6bcf\u9879\u5de5\u4f5c\u5f00\u53d1\u5408\u9002\u7684\u804a\u5929\u673a\u5668\u4eba\u3002\n\u4f8b\u5982\uff0c\u8003\u8651\u804a\u5929\u673a\u5668\u4eba\u7684\u521d\u59cb\u95ee\u5019\u8bed\u3002\n\u95ee\u5019\u8bed\u4e0e\u4eba\u7c7b\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb\uff0c\u5e76\u4e3a\u6574\u4e2a\u5bf9\u8bdd\u5b9a\u4e0b\u57fa\u8c03\u3002\n\u5b83\u4f1a\u5f71\u54cd\u5ba2\u6237\u7684\u8212\u9002\u5ea6\u548c\u7ee7\u7eed\u7684\u610f\u613f\u3002   <\/p>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u8bc6\u522b\u65b0\u5ba2\u6237\u6216\u56de\u5934\u5ba2\uff0c\u5e76\u76f8\u5e94\u5730\u8fdb\u884c\u8c03\u6574\uff0c\u53ef\u4ee5\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u5e76\u63d0\u4f9b\u66f4\u52a0\u4e2a\u6027\u5316\u7684\u65b9\u6cd5\u3002<\/p>\n\n<p>\u201c\u8fde\u7eed\u6027\u63a8\u52a8\u4eba\u7c7b\u5bf9\u8bdd\u3002\u8bb0\u4f4f\u4e4b\u524d\u7684\u5bf9\u8bdd\u5e76\u4ece\u4e4b\u524d\u7684\u7ed3\u675f\u4f4d\u7f6e\u7ee7\u7eed\uff0c\u5c06\u4e3a\u60a8\u7684\u804a\u5929\u673a\u5668\u4eba\u7b56\u7565\u5e26\u6765\u4e30\u539a\u7684\u56de\u62a5\uff0c\u201c<a href=\"https:\/\/techiesamrat.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">TechieSamrat.com<\/a> \u7684\u535a\u4e3b <a href=\"https:\/\/chatbotslife.com\/ingredients-to-build-a-successful-chatbot-3ed87934e31d\" target=\"_blank\" rel=\"noreferrer noopener\">Samrat Roy Chowdhuri<\/a> \u8bf4\u3002<\/p>\n\n<p>Chowdhuri \u8bf4\uff0c\u6700\u597d\u7684\u804a\u5929\u673a\u5668\u4eba\u5c06\u5f25\u5408\u4eba\u4e0e\u673a\u5668\u4e4b\u95f4\u7684\u9e3f\u6c9f\uff0c\u4f7f\u5bf9\u8bdd\u4f53\u9a8c\u66f4\u50cf\u662f\u4e00\u79cd\u81ea\u7136\u7684\u4ea4\u6d41\uff0c\u540c\u65f6\u5229\u7528\u8ba1\u7b97\u673a\u7684\u80fd\u529b\u6765\u8bbf\u95ee\u548c\u7ba1\u7406\u6570\u636e\u3002\n\u5c06\u804a\u5929\u673a\u5668\u4eba\u89c6\u4e3a\u54c1\u724c\u5927\u4f7f\u548c\u53e3\u8bd1\u5458\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u516c\u53f8\u53d1\u5c55\u5176\u673a\u5668\u4eba\u7684\u72ec\u7279\u4e2a\u6027\u548c\u8bed\u6c14\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u60a8\u7684\u804a\u5929\u673a\u5668\u4eba\u7684\u804c\u4f4d\u63cf\u8ff0\u4e2d\u6709\u4ec0\u4e48\uff1f<\/h2>\n\n<p>\u867d\u7136\u5bf9\u8bdd\u5f0f AI \u4f7f\u804a\u5929\u673a\u5668\u4eba\u66f4\u5177\u9002\u5e94\u6027\uff0c\u4f46\u5b83\u4eec\u4ecd\u7136\u53d7\u5230\u7f16\u7a0b\u53c2\u6570\u7684\u9650\u5236\u3002\n\u786e\u4fdd\u804a\u5929\u673a\u5668\u4eba\u4fdd\u6301\u6700\u5927\u5e2e\u52a9\u7684\u6700\u4f73\u65b9\u6cd5\u4e4b\u4e00\u662f\u901a\u8fc7\u51b3\u5b9a\u6bcf\u4e2a\u804a\u5929\u673a\u5668\u4eba\u7684\u5de5\u4f5c\u662f\u4ec0\u4e48\u5e76\u6839\u636e\u8be5\u5de5\u4f5c\u5b9a\u5236\u5176\u5bf9\u8bdd\u6d41\u7a0b\u6765\u63a5\u53d7\u8fd9\u4e9b\u9650\u5236\u3002 <\/p>\n\n<p>\u9996\u5148\u4e86\u89e3\u5ba2\u6237\u5df2\u7ecf\u63d0\u51fa\u4e86\u54ea\u4e9b\u95ee\u9898\uff0c\u5e76\u6309\u603b\u4f53\u610f\u56fe\u6216\u76ee\u6807\u5bf9\u8fd9\u4e9b\u95ee\u9898\u8fdb\u884c\u5206\u7c7b\uff0cIBM Watson Expert and Delivery Services \u603b\u76d1 <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2018\/08\/beyond-the-chatbot-why-ai-in-customer-service-will-be-crucial-to-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lakisha Hall<\/a> \u8bf4\u3002\n\u7136\u540e\uff0c\u63cf\u8ff0\u804a\u5929\u673a\u5668\u4eba\u6765\u5904\u7406\u6bcf\u9879\u4efb\u52a1\u3002\n\u4f8b\u5982\uff0c\u4e00\u4e2a\u804a\u5929\u673a\u5668\u4eba\u53ef\u80fd\u4e13\u6ce8\u4e8e\u5bc6\u7801\u6062\u590d\uff0c\u800c\u53e6\u4e00\u4e2a\u804a\u5929\u673a\u5668\u4eba\u53ef\u80fd\u4f1a\u5e2e\u52a9\u5ba2\u6237\u68c0\u67e5\u4ed6\u4eec\u7684\u8986\u76d6\u671f\u3002  <\/p>\n\n<p>\u5f53\u660e\u786e\u5b9a\u4e49\u804a\u5929\u673a\u5668\u4eba\u5de5\u4f5c\u65f6\uff0c\u673a\u5668\u4eba\u53ef\u4ee5\u66f4\u8f7b\u677e\u5730\u5c06\u5ba2\u6237\u76f8\u4e92\u79fb\u4ea4\u7ed9\u3002\n\u4ed6\u4eec\u8fd8\u53ef\u4ee5\u66f4\u8f7b\u677e\u5730\u8bc6\u522b\u4f55\u65f6\u8be5\u5c06\u5ba2\u6237\u4ea4\u7ed9\u4eba\u5de5\u4ee3\u8868\u3002   <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1024x683.jpg\" alt=\"&#x5E74;&#x8F7B;&#x592B;&#x5987;&#x5728;&#x5BB6;&#x4E2D;&#x4F7F;&#x7528;&#x667A;&#x80FD;&#x624B;&#x673A;\" class=\"wp-image-6185\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1536x1024.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u9884\u6d4b\u5e76\u9632\u6b62\u5bf9\u8bdd\u632b\u8d25<\/h2>\n\n<p>Humley \u9996\u5e2d\u4ea7\u54c1\u5b98 <a href=\"https:\/\/www.cmswire.com\/customer-experience\/learning-from-our-chatbot-implementation-mistakes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ed Smith<\/a> \u8bf4\uff0c\u9632\u6b62\u632b\u8d25\u611f\u7684\u6700\u4f73\u65b9\u6cd5\u4e4b\u4e00\u662f\u4ece\u4e00\u5f00\u59cb\u5c31\u6f84\u6e05\u5ba2\u6237\u6b63\u5728\u4e0e\u804a\u5929\u673a\u5668\u4eba\u800c\u4e0d\u662f\u4eba\u7c7b\u4ea4\u8c08\u3002  <\/p>\n\n<p>\u6b64\u5916\uff0c\u8ba9\u804a\u5929\u673a\u5668\u4eba\u7528\u6237\u53ef\u4ee5\u8f7b\u677e\u5730\u7acb\u5373\u8054\u7cfb\u5230\u5ba2\u6237\u670d\u52a1\u4ee3\u8868\uff0c\u800c\u4e0d\u662f\u7b49\u5f85\u804a\u5929\u673a\u5668\u4eba\u786e\u5b9a\u9700\u8981\u4eba\u5de5\u5e72\u9884\uff0cSmith \u8bf4\u3002\n\u5c06\u804a\u5929\u673a\u5668\u4eba\u4e0e\u5b9e\u65f6\u5ba2\u6237\u670d\u52a1\u4eba\u5458\u534f\u8c03\u53ef\u4ee5\u5e2e\u52a9\u5ba2\u6237\u83b7\u5f97\u4ed6\u4eec\u9700\u8981\u7684\u670d\u52a1\uff0c\u6539\u5584\u4ed6\u4eec\u7684\u4f53\u9a8c\u5e76\u63d0\u9ad8\u5fe0\u8bda\u5ea6\u3002 <\/p>\n\n<p>\u8fd8\u8981\u6ce8\u610f\u786e\u4fdd\u804a\u5929\u673a\u5668\u4eba\u7684\u6574\u4f53\u8bbe\u8ba1\u662f\u7528\u6237\u53cb\u597d\u7684\u3002Datto \u4ea7\u54c1\u548c\u589e\u957f\u8425\u9500\u526f\u603b\u88c1 <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6422118294408491008\/?commentUrn=urn%3Ali%3Acomment%3A(activity%3A6422118294408491008%2C6422504535155056640)\" target=\"_blank\" rel=\"noreferrer noopener\">Aaron Dun<\/a> \u5728 LinkedIn \u7684\u4e00\u7bc7\u5e16\u5b50\u4e2d\u8868\u8fbe\u4e86\u5bf9\u804a\u5929\u673a\u5668\u4eba\u7684\u6cae\u4e27\uff0c\u8fd9\u4e9b\u804a\u5929\u673a\u5668\u4eba\u5373\u4f7f\u5728\u7528\u6237\u8bd5\u56fe\u5173\u95ed\u5b83\u4eec\u540e\u4e5f\u4f1a\u91cd\u65b0\u51fa\u73b0\u5728\u6bcf\u4e2a\u9875\u9762\u4e0a\u3002  <\/p>\n\n<p>Dun \u5c06\u8fd9\u4e9b\u5e72\u6270\u6027\u7684\u804a\u5929\u673a\u5668\u4eba\u7a97\u53e3\u6bd4\u4f5c\u5e97\u4e3b\uff0c\u4ed6\u4e0d\u505c\u5730\u8be2\u95ee\u5ba2\u6237\u662f\u5426\u9700\u8981\u5e2e\u52a9\u3002\n\u201c\u5c31\u50cf\u5728\u73b0\u5b9e\u4e16\u754c\u4e2d\u4e00\u6837\uff0c\u5f53\u5e97\u4e3b\u4e0d\u65ad\u56de\u6765\u95ee\u6211\u662f\u5426\u9700\u8981\u5e2e\u52a9\u65f6\uff0c\u5373\u4f7f\u6211\u8bf4\u6211\u4e0d\u9700\u8981\uff08\u4e8c\u3001\u4e09\u3001\u56db\uff1f\u6b21\uff09\u6211\u4f1a\u751f\u6c14\u5e76\u4fdd\u91ca\u7684\u3002 <\/p>\n\n<p>\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u8bbe\u8ba1\u4e3a\u8ddf\u8e2a\u5ba2\u6237\u662f\u5426\u5173\u95ed\u4e86\u804a\u5929\u7a97\u53e3\u3002\n\u50cf\u8fd9\u6837\u7684\u5c0f\u8bbe\u8ba1\u529f\u80fd\u5bf9\u5ba2\u6237\u5bf9\u804a\u5929\u673a\u5668\u4eba\u7684\u8212\u9002\u5ea6\u6709\u5f88\u5927\u5f71\u54cd\u3002   <\/p>\n\n<p>\u521b\u5efa\u548c\u542f\u52a8\u4e0e\u516c\u53f8\u6574\u4f53\u5ba2\u6237\u670d\u52a1\u76ee\u6807\u76f8\u4e00\u81f4\u7684\u804a\u5929\u673a\u5668\u4eba\u6709\u52a9\u4e8e\u4fdd\u9669\u516c\u53f8\u4e3a\u5ba2\u6237\u63d0\u4f9b\u771f\u6b63\u7684\u4ef7\u503c\u3002\n\u5584\u610f\u7684\u804a\u5929\u673a\u5668\u4eba\u65b9\u6cd5\u53ef\u4ee5\u4f20\u8fbe\u516c\u53f8\u7684\u6838\u5fc3\u4ef7\u503c\u89c2\uff0c\u540c\u65f6\u4e5f\u6709\u52a9\u4e8e\u51cf\u5c11\u5458\u5de5\u9762\u4e34\u7684\u5de5\u4f5c\u91cf\u3002\n\u4e00\u4e2a\u7cbe\u5fc3\u6784\u5efa\u7684\u804a\u5929\u673a\u5668\u4eba\u662f\u53cc\u8d62\u7684\u3002    <\/p>\n\n<p><em>\u56fe\u7247\uff1aVadim Guzhva\/\u00a9123RF.com\u3001georgerudy\/\u00a9123RF.com\u3001goodluz\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI \u4e3a\u4fdd\u9669\u516c\u53f8\u63d0\u4f9b\u4e86\u524d\u6240\u672a\u6709\u7684\u673a\u4f1a\u6765\u5229\u7528\u6570\u636e\u3001\u8bc4\u4f30\u98ce\u9669\u548c\u6539\u5584\u5ba2\u6237\u670d\u52a1\u3002 \u4e8b\u5b9e\u4e0a\uff0c\u5728\u4eba\u5de5\u667a\u80fd\u6295\u8d44\u65b9\u9762\uff0c\u4fdd\u9669\u4e1a\u7684 [&hellip;]<\/p>\n","protected":false},"featured_media":6206,"template":"","insight-category":[],"class_list":["post-21122","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/21122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media\/6206"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=21122"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=21122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}