{"id":19901,"date":"2024-09-20T13:27:51","date_gmt":"2024-09-20T18:27:51","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e8%a6%81%e6%89%93%e9%80%a0%e5%87%ba%e8%89%b2%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e8%af%b7%e6%b7%bb%e5%8a%a0%e4%ba%ba%e6%83%85%e5%91%b3\/"},"modified":"2024-09-20T13:27:52","modified_gmt":"2024-09-20T18:27:52","slug":"%e8%a6%81%e6%89%93%e9%80%a0%e5%87%ba%e8%89%b2%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e8%af%b7%e6%b7%bb%e5%8a%a0%e4%ba%ba%e6%83%85%e5%91%b3","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e8%a6%81%e6%89%93%e9%80%a0%e5%87%ba%e8%89%b2%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e8%af%b7%e6%b7%bb%e5%8a%a0%e4%ba%ba%e6%83%85%e5%91%b3\/","title":{"rendered":"\u8981\u6253\u9020\u51fa\u8272\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u8bf7\u6dfb\u52a0\u4eba\u60c5\u5473"},"content":{"rendered":"\n<p>\u6570\u5b57\u5de5\u5177\u4f7f\u4fdd\u9669\u516c\u53f8\u80fd\u591f\u4ee5\u524d\u6240\u672a\u6709\u7684\u65b9\u5f0f\u6269\u5927\u5ba2\u6237\u8303\u56f4\u3002\n\u4fdd\u9669\u516c\u53f8\u73b0\u5728\u53ef\u4ee5\u63d0\u4f9b\u8d8a\u6765\u8d8a\u4e2a\u6027\u5316\u7684\u5728\u7ebf\u4f53\u9a8c\uff0c\u5728\u6570\u5b57\u73af\u5883\u4e2d\u63d0\u4f9b\u4fe1\u606f\u548c\u6536\u96c6\u6570\u636e\u3002 <\/p>\n\n<p>\u7136\u800c\uff0c\u6570\u5b57\u5de5\u5177\u5e76\u4e0d\u80fd\u505a\u6240\u6709\u4e8b\u60c5\u3002\n\u4fdd\u9669\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6237\u4e5f\u53ef\u80fd\u5904\u7406\u9ad8\u5ea6\u60c5\u7eea\u5316\u7684\u60c5\u51b5\uff0c\u4ece\u5bf9\u8d2d\u4e70\u54ea\u79cd\u4fdd\u5355\u7684\u56f0\u60d1\u5230\u63d0\u51fa\u7d22\u8d54\u65f6\u7684\u60b2\u4f24\u3002\n\u6280\u672f\u53ef\u4ee5\u5904\u7406\u8bb8\u591a\u6b64\u7c7b\u4ea4\u4e92\u7684\u6280\u672f\u7ec6\u8282\uff0c\u4f46\u5b83\u65e0\u6cd5\u89e3\u91ca\u4eba\u7c7b\u60c5\u611f\u7684\u5fae\u5999\u4e4b\u5904\u3002  <\/p>\n\n<p>\u4e3a\u4e86\u63d0\u4f9b\u6700\u4f73\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u4fdd\u9669\u516c\u53f8\u5fc5\u987b\u5728\u6570\u5b57\u6548\u7387\u548c\u4eba\u7c7b\u771f\u8bda\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u4e3a\u4ec0\u4e48\u8f6f\u4ef6\u65e0\u6cd5\u633d\u6551\u60a8\u7684\u5ba2\u6237\u4f53\u9a8c<\/h2>\n\n<p>\u5927\u4f17\u6d88\u8d39\u8005\u5411\u7f51\u4e0a\u8d2d\u7269\u7684\u8f6c\u53d8\u5df2\u7ecf\u8fdb\u884c\u4e86\u51e0\u5e74\u3002\n2017 \u5e74 10 \u6708\uff0cIBM \u7684 <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/10-reasons-ai-powered-automated-customer-service-future\/#:~:text=By%202020%2C%2085%25%20of%20all,interaction%20at%20a%20dismal%2025%25\" target=\"_blank\" rel=\"noreferrer noopener\">Christie Schneider<\/a> \u9884\u6d4b\uff0c\u5230 2020 \u5e74\uff0c85% \u7684\u5ba2\u6237\u4ea4\u4e92\u5c06\u4ec5\u7531\u6280\u672f\u5904\u7406\uff0c\u65e0\u9700\u4eba\u5de5\u4ea4\u4e92\u3002 <\/p>\n\n<p>\u6211\u4eec\u53ef\u80fd\u8fd8\u6ca1\u6709\u8fbe\u5230 85% \u7684\u95e8\u69db\uff0c\u4f46\u6700\u8fd1\u7684\u75ab\u60c5\u5927\u5927\u52a0\u901f\u4e86\u5411\u6570\u5b57\u5316\u7684\u8f6c\u53d8\u3002\n\u5ba2\u6237\u6d88\u606f\u4f20\u9012\u8f6f\u4ef6\u63d0\u4f9b\u5546 <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/393073\/2020%20Consumer%20Report\/MedZing2020-Future-Of-Commerce-Report-FNL.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Medallia Zingle<\/a> \u7684\u4e00\u9879\u8c03\u67e5\u53d1\u73b0\uff0c\u5728 COVID-19 \u4e4b\u524d\uff0c78% \u7684\u6d88\u8d39\u8005\u8868\u793a\u4ed6\u4eec\u6bcf\u5468\u81f3\u5c11\u4eb2\u81ea\u8d2d\u7269\u548c\u4f7f\u7528\u6c99\u9f99\u548c\u5065\u8eab\u623f\u7b49\u670d\u52a1\u4e09\u6b21\u3002\n\u7136\u800c\uff0c\u73b0\u5728\u53ea\u6709 34% \u7684\u6d88\u8d39\u8005\u8868\u793a\u4ed6\u4eec\u4fdd\u6301\u4e86\u8fd9\u4e9b\u4e60\u60ef\u3002  <\/p>\n\n<p>\u4f5c\u4e3a\u9762\u5bf9\u9762\u8d2d\u7269\u548c\u4fe1\u606f\u6536\u96c6\u7684\u66ff\u4ee3\u54c1\uff0c\u8bb8\u591a\u4eba\u5df2\u7ecf\u8f6c\u5411\u7f51\u4e0a\u3002\n\u73b0\u5728\uff0c\u6742\u8d27\u5e97\u8d2d\u7269\u3001\u94f6\u884c\u4e1a\u52a1\u751a\u81f3\u4fdd\u9669\u8d2d\u4e70\u7684\u6570\u91cf\u90fd\u5728\u6570\u5b57\u73af\u5883\u4e2d\u4ee5\u524d\u6240\u672a\u6709\u7684\u6570\u91cf\u8fdb\u884c\u3002 <\/p>\n\n<p>\u7136\u800c\uff0c\u5ba2\u6237\u5728\u75ab\u60c5\u671f\u95f4\u4fdd\u6301\u8c28\u614e\u7684\u613f\u671b\u5e76\u4e0d\u610f\u5473\u7740\u4ed6\u4eec\u4f1a\u81ea\u52a8\u4f53\u9a8c\u5230\u6570\u5b57\u4fdd\u9669\u8d2d\u7269\u4ee4\u4eba\u6ee1\u610f\u3002\n\u5982\u679c\u6280\u672f\u5e94\u7528\u4e0d\u4ed4\u7ec6\uff0c\u5ba2\u6237\u53ef\u80fd\u4f1a\u6709\u4ee4\u4eba\u6cae\u4e27\u7684\u4f53\u9a8c\u3002 <\/p>\n\n<p>\u201c\u5728\u4e0d\u4e86\u89e3\u5bf9\u6574\u4f53\u5ba2\u6237\u4f53\u9a8c\u7684\u5f71\u54cd\u7684\u60c5\u51b5\u4e0b\u4f7f\u7528\u6280\u672f\u53ef\u80fd\u4f1a\u5bf9\u60a8\u4e0e\u6295\u4fdd\u4eba\u5efa\u7acb\u7684\u5173\u7cfb\u4ea7\u751f\u4e0d\u5229\u5f71\u54cd\uff08\u5373\u6cae\u4e27\u6216\u6000\u7591\uff09\uff0c\u201dProSight Specialty Insurance \u9996\u5e2d\u5ba2\u6237\u4f53\u9a8c\u5b98 <a href=\"https:\/\/www.propertycasualty360.com\/2019\/11\/05\/keeping-the-human-touch-in-the-digital-insurance-age\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Zimmermann<\/a> \u5199\u9053\u3002\n\u6709\u8fd9\u4e48\u591a\u5728\u7ebf\u4fdd\u9669\u8d2d\u7269\u9009\u9879\u53ef\u4f9b\u9009\u62e9\uff0c\u5bf9\u4e00\u5bb6\u516c\u53f8\u7684\u754c\u9762\u611f\u5230\u56f0\u60d1\u7684\u5ba2\u6237\u53ef\u4ee5\u8f7b\u677e\u5c1d\u8bd5\u53e6\u4e00\u5bb6\u4fdd\u9669\u516c\u53f8\u3002 <\/p>\n\n<p>\u4e00\u9879\u7814\u7a76\u53d1\u73b0\uff0c54% \u7684\u4fdd\u9669\u5ba2\u6237\u4f1a\u5728\u7f51\u4e0a\u5bfb\u627e\u4fdd\u9669\u62a5\u4ef7\u3002\n\u7136\u800c\uff0c\u5728\u8d2d\u4e70\u4fdd\u5355\u65f6\uff0c\u5927\u591a\u6570\u5ba2\u6237\u4f1a\u6c42\u52a9\u4e8e\u4ee3\u7406\u4eba\u800c\u4e0d\u662f\u5e94\u7528\u7a0b\u5e8f\uff0cSitkins Group \u526f\u603b\u88c1 <a href=\"https:\/\/www.sitkins.com\/blog\/is-the-independent-agent-doomed\" target=\"_blank\" rel=\"noreferrer noopener\">Brent Kelly<\/a> \u5199\u9053\u3002 <\/p>\n\n<p>\u201c\u867d\u7136\u673a\u5668\u53ef\u4ee5\u6267\u884c\u7ed9\u5b9a\u7684\u4efb\u52a1\uff0c\u800c\u4e14\u901a\u5e38\u6bd4\u6211\u4eec\u66f4\u9ad8\u6548\uff0c\u4f46\u5b83\u7f3a\u4e4f\u7684\u662f\u6d3b\u52a8\u7684\u827a\u672f\u6027\uff0c\u5373\u4eba\u7c7b\u6ee1\u8db3\u4e2a\u4eba\u9700\u6c42\u7684\u72ec\u7279\u80fd\u529b\uff0c\u201dTechCrunch \u7684\u4f01\u4e1a\u8bb0\u8005 <a href=\"https:\/\/techcrunch.com\/2017\/01\/15\/technology-cant-replace-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u7f57\u6069\u00b7\u7c73\u52d2 \uff08Ron Miller<\/a>\uff09 \u5199\u9053\u3002\n\u201c\u534f\u8bae\u53ef\u80fd\u4f1a\u5efa\u8bae\u4e00\u79cd\u65b9\u6cd5\uff0c\u4f46\u64c5\u957f\u672c\u804c\u5de5\u4f5c\u7684\u4eba\u660e\u767d\u4f55\u65f6\u8c03\u6574\u4ee5\u53ca\u6240\u9700\u7684\u5fae\u5999\u4e4b\u5904\u3002\u201d <\/p>\n\n<p>\u5373\u4f7f\u6280\u672f\u53ef\u4ee5\u5b8c\u6210\u6d41\u7a0b\u7684\u6bcf\u4e2a\u90e8\u5206\uff0c\u4f8b\u5982\u5ba2\u6237\u63a5\u6536\uff0c\u5b83\u4e5f\u53ef\u80fd\u4e0d\u662f\u6700\u597d\u7684\u9009\u62e9\u3002\n\u4f8b\u5982\uff0cAI \u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u4ece\u5165\u5b66\u8bbf\u8c08\u4e2d\u6536\u96c6\u6709\u5173\u5ba2\u6237\u9700\u6c42\u7684\u6240\u6709\u5173\u952e\u6570\u636e\u3002\n\u4f46\u662f\uff0c\u804a\u5929\u673a\u5668\u4eba\u53ef\u80fd\u4f1a\u9519\u8fc7\u4e00\u4e9b\u901a\u8fc7\u8bed\u6c14\u3001\u9762\u90e8\u8868\u60c5\u6216\u59ff\u52bf\u7b49\u975e\u8bed\u8a00\u65b9\u5f0f\u4f20\u8fbe\u7684\u60c5\u611f\u7ec6\u5fae\u5dee\u522b\uff0cGallagher \u7684\u7d22\u8d54\u987e\u95ee <a href=\"https:\/\/riskandinsurance.com\/automation-versus-the-human-touch-in-claims-management-theres-got-to-be-a-balance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jay Gates<\/a> \u8bf4\u3002  <\/p>\n\n<p>\u201c\u8fd9\u53ea\u662f\u4e00\u4e2a\u51b0\u51b7\u7684\u8fc7\u7a0b\u3002\u6ca1\u6709\u4eba\u559c\u6b22\u5bf9\u7740\u7535\u8111\u8bf4\u8bdd\uff0c\u201c\u76d6\u8328\u8bf4\u3002<\/p>\n\n<p>\u6570\u5b57\u5de5\u5177\u53ef\u4ee5\u4f7f\u5ba2\u6237\u4f53\u9a8c\u53d8\u5f97\u51b0\u51b7\u548c\u6ca1\u6709\u4eba\u60c5\u5473\uff0c\u6216\u8005\u5b83\u4eec\u53ef\u4ee5\u5728\u5ba2\u6237\u548c\u4fdd\u9669\u516c\u53f8\u4e4b\u95f4\u5efa\u7acb\u66f4\u7262\u56fa\u7684\u8054\u7cfb\u3002\n\u7ed3\u679c\u53d6\u51b3\u4e8e\u5de5\u5177\u7684\u90e8\u7f72\u65b9\u5f0f\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg\" alt=\"\" class=\"wp-image-9002\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-300x214.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-768x548.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4f7f\u7528\u6570\u5b57\u5de5\u5177\u5efa\u7acb\u4eba\u9645\u5173\u7cfb<\/h2>\n\n<p>\u6570\u5b57\u5316\u672a\u6765\u6ca1\u6709\u56de\u5934\u8def\u3002\n\u7136\u800c\uff0c\u5c06\u6574\u4e2a\u5ba2\u6237\u5173\u7cfb\u4ea4\u7ed9\u6570\u5b57\u5de5\u5177\u4e5f\u4e0d\u662f\u57f9\u517b\u8fd9\u4e9b\u5173\u7cfb\u7684\u6700\u4f73\u65b9\u5f0f\u3002\n\u5373\u4f7f\u662f\u6570\u5b57\u4ea4\u4e92\u4e5f\u9700\u8981\u4eba\u60c5\u5473\uff0c\u800c\u4fdd\u9669\u4ee3\u7406\u4eba\u63d0\u4f9b\u4e86\u4e00\u4e2a\u5f88\u597d\u7684\u8d77\u70b9\u3002  <\/p>\n\n<p>\u4fdd\u9669\u4ee3\u7406\u4eba\u5728\u5efa\u7acb\u4fdd\u9669\u516c\u53f8\u4e0e\u5ba2\u6237\u7684\u5173\u7cfb\u65b9\u9762\u53d1\u6325\u7740\u5173\u952e\u4f5c\u7528\u3002\n\u4ee3\u7406\u4eba\u7684\u4e13\u4e1a\u77e5\u8bc6\u548c\u4e0e\u5ba2\u6237\u9762\u5bf9\u9762\u6c9f\u901a\u7684\u80fd\u529b\u4f7f\u4ee3\u7406\u4eba\u975e\u5e38\u9002\u5408\u5904\u7406\u8bb8\u591a\u590d\u6742\u7684\u4fdd\u9669\u95ee\u9898\uff0cFit Small Business \u7684 <a href=\"https:\/\/fitsmallbusiness.com\/captive-agent-vs-independent-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Virginia Hamill<\/a> \u5199\u9053\u3002 <\/p>\n\n<p>\u201c\u7ec4\u7ec7\u5e94\u52aa\u529b\u91c7\u7528\u6df7\u5408\u6a21\u5f0f\uff0c\u5728\u8fd9\u79cd\u6a21\u5f0f\u4e0b\uff0c\u81ea\u52a8\u5316\u548c\u4ee3\u7406\u643a\u624b\u5408\u4f5c\uff0c\u5404\u81ea\u53d1\u6325\u5404\u81ea\u7684\u76f8\u5bf9\u4f18\u52bf\u6765\u652f\u6301\u5ba2\u6237\uff0c\u201dMajorel \u5317\u7f8e\u3001\u7231\u5c14\u5170\u548c\u4e1c\u5357\u4e9a\u9996\u5e2d\u6267\u884c\u5b98\u517c\u5168\u7403\u5ba2\u6237\u6267\u884c\u526f\u603b\u88c1 <a href=\"https:\/\/www.majorel.com\/future-customer\/expert-view\/4-best-practices-to-balance-technology-and-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fara Haron<\/a> \u8bf4\u3002<\/p>\n\n<p>\u4e3a\u4e86\u5b9e\u73b0\u8fd9\u4e00\u76ee\u6807\uff0cHaron \u5efa\u8bae\u4fdd\u9669\u516c\u53f8\u96c6\u6210\u652f\u6301 AI \u7684\u804a\u5929\u673a\u5668\u4eba\u548c\u7c7b\u4f3c\u6280\u672f\uff0c\u4ee5\u5e2e\u52a9\u5ba2\u6237\u66f4\u5feb\u5730\u83b7\u5f97\u7b54\u6848\u3002\n\u673a\u5668\u4eba\u53ef\u4ee5\u81ea\u5df1\u56de\u7b54\u6700\u7b80\u5355\u7684\u95ee\u9898\uff0c\u5e76\u5728\u5ba2\u6237\u67e5\u8be2\u66f4\u590d\u6742\u65f6\u5c06\u5ba2\u6237\u63a8\u8350\u7ed9\u4ee3\u7406\u3002 <\/p>\n\n<p>\u5c06\u4eba\u5de5\u667a\u80fd\u548c\u7c7b\u4f3c\u5de5\u5177\u4e0e\u4ee3\u7406\u4e0e\u5ba2\u6237\u4e92\u52a8\u76f8\u7ed3\u5408\u4e5f\u53ef\u80fd\u6709\u52a9\u4e8e\u51cf\u5c11\u5ba2\u6237\u7684\u53e6\u4e00\u4e2a\u70e6\u607c\u6765\u6e90\uff1a\u7b49\u5f85\u670d\u52a1\u3002\n\u5728\u4e00\u6b21 6 \u5206\u949f\u7684\u5ba2\u6237\u670d\u52a1\u901a\u8bdd\u4e2d\uff0c\u4eba\u5de5\u4e92\u52a8\u53ea\u5360\u7528\u4e86\u5927\u7ea6 25% \u7684\u65f6\u95f4;Schneider \u5199\u9053\uff0c\u53e6\u5916 75% \u6d89\u53ca\u5ba2\u6237\u7b49\u5f85\u670d\u52a1\u4ee3\u7406\u67e5\u627e\u4fe1\u606f\u3002 <\/p>\n\n<p>\u6570\u5b57\u5de5\u5177\u53ef\u4ee5\u51cf\u5c11\u7b49\u5f85\u65f6\u95f4\uff0c\u4f7f\u4ee3\u7406\u80fd\u591f\u66f4\u6709\u6548\u5730\u5e2e\u52a9\u5ba2\u6237\u5e76\u7f29\u77ed\u7b49\u5f85\u65f6\u95f4\u3002\n\u7ed3\u679c\u662f\u5ba2\u6237\u83b7\u5f97\u66f4\u4ee4\u4eba\u6ee1\u610f\u7684\u4f53\u9a8c\uff0c\u4e3a\u4ee3\u7406\u63d0\u4f9b\u66f4\u6709\u6548\u7684\u4f53\u9a8c\u3002 <\/p>\n\n<p>Heron \u5efa\u8bae\u5c06\u6280\u672f\u89c6\u4e3a\u4eba\u7c7b\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u8865\u5145\uff0c\u800c\u4e0d\u662f\u66ff\u4ee3\u3002\n\u4e3a\u4e86\u589e\u5f3a\u5ba2\u6237\u4f53\u9a8c\u5e76\u5141\u8bb8\u4eba\u7c7b\u4fdd\u9669\u516c\u53f8\u5458\u5de5\u3001\u4ee3\u7406\u4eba\u548c\u7ecf\u7eaa\u4eba\u505a\u597d\u4ed6\u4eec\u7684\u5de5\u4f5c\uff0c\u5fc5\u987b\u6709\u4eba\u53c2\u4e0e\u4e3a AI \u5de5\u5177\u9009\u62e9\u8bad\u7ec3\u6570\u636e\u5e76\u76d1\u63a7\u8fd9\u4e9b\u5de5\u5177\u7684\u6709\u6548\u6027\u3002 <\/p>\n\n<p>\u5c06\u6570\u5b57\u6280\u672f\u7684\u4f18\u52bf\u4e0e\u4fdd\u9669\u4ee3\u7406\u4eba\u7684\u4eba\u7c7b\u4e13\u4e1a\u77e5\u8bc6\u76f8\u7ed3\u5408\uff0c\u4e3a\u4fdd\u9669\u516c\u53f8\u548c\u5ba2\u6237\u63d0\u4f9b\u4e86\u4e24\u5168\u5176\u7f8e\u7684\u65b9\u6848\u3002<\/p>\n\n<p>\u201c\u5f52\u6839\u7ed3\u5e95\uff0c\u5982\u679c\u4f60\u7684\u7d22\u8d54\u6216\u95ee\u9898\u5f97\u5230\u6ee1\u610f\u7684\u5904\u7406\uff0c\u90a3\u4e48\u5b83\u662f\u7531\u4eba\u7c7b\u8fd8\u662f\u673a\u5668\u4eba\u5b8c\u6210\u7684\u6709\u5173\u7cfb\u5417\uff1f\u4e8b\u5b9e\u4e0a\uff0c\u5982\u679c\u673a\u5668\u4eba\u53ef\u4ee5\u5728\u51e0\u79d2\u949f\u5185\u5b8c\u6210\u76f8\u540c\u7684\u5de5\u4f5c\uff0c\u90a3\u4e0d\u662f\u4f1a\u5e26\u6765\u66f4\u597d\u7684\u7528\u6237\u4f53\u9a8c\u5417\uff1f<a href=\"https:\/\/iireporter.com\/state-farms-roboagent-kerfuffle-and-the-human-touch-in-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/tablet-use-1024x682.jpg\" alt=\"\" class=\"wp-image-8992\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u6784\u5efa\u6df7\u5408\u6570\u5b57\u672a\u6765<\/h2>\n\n<p>\u6570\u5b57\u5de5\u5177\u53ef\u4ee5\u6bd4\u4eba\u7c7b\u66f4\u5feb\u5730\u5bf9\u4e8b\u5b9e\u8fdb\u884c\u5206\u7c7b\u3001\u5206\u6790\u6570\u636e\u548c\u53d1\u73b0\u6a21\u5f0f\u3002\n\u4ed6\u4eec\u53ef\u4ee5\u6267\u884c\u8bb8\u591a\u91cd\u590d\u6027\u6216\u6a21\u5f0f\u7e41\u91cd\u7684\u4efb\u52a1\uff0c\u4f8b\u5982\u4ece\u5ba2\u6237\u90a3\u91cc\u6536\u96c6\u57fa\u672c\u8054\u7cfb\u4fe1\u606f\u6216\u56de\u7b54\u6709\u5173\u8986\u76d6\u8303\u56f4\u7684\u6700\u5e38\u89c1\u95ee\u9898\u3002\n\u7136\u800c\uff0c\u5f53\u6d89\u53ca\u5230\u4eba\u7c7b\u60c5\u611f\u7684\u590d\u6742\u6027\u548c\u5fae\u5999\u6027\u65f6\uff0c\u8fd9\u4e9b\u7cfb\u7edf\u8fbe\u5230\u4e86\u5b83\u4eec\u7684\u6781\u9650\u3002  <\/p>\n\n<p>\u201c\u4eca\u5929\u7684\u4eba\u5de5\u667a\u80fd\u7cfb\u7edf\u5177\u6709\u5927\u91cf\u7684\u8ba4\u77e5\u80fd\u529b\uff0c\u4f46\u8fd9\u4e9b\u6280\u672f\u4e2d\u6ca1\u6709\u60c5\u5546\uff0c\u201dAffectiva \u9996\u5e2d\u8425\u9500\u5b98 <a href=\"https:\/\/www.digitaltrends.com\/cool-tech\/rise-of-emotion-tracking-tech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gabi Zijderveld<\/a> \u8bf4\u3002\n\u8be5\u6280\u672f\u53ef\u80fd\u80fd\u591f\u5904\u7406\u4e8b\u5b9e\u548c\u6570\u636e\uff0c\u4f46\u5b83\u65e0\u6cd5\u89e3\u91ca\u60c5\u611f\u56e0\u7d20\u2014\u2014\u65e0\u8bba\u8fd9\u4e9b\u611f\u53d7\u5bf9\u4eba\u7c7b\u5ba2\u6237\u7684\u5f71\u54cd\u6709\u591a\u5927\u3002 <\/p>\n\n<p>\u6700\u597d\u7684\u4eba\u5de5\/\u6570\u5b57\u5ba2\u6237\u4f53\u9a8c\u7b56\u7565\u5c06\u96c6\u4e2d\u5728\u4e24\u70b9\u4e0a\uff0cMedallia Institute \u603b\u7ecf\u7406 <a href=\"https:\/\/www.medallia.com\/blog\/balancing-the-human-and-digital-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Abraham<\/a> \u5199\u9053\u3002\n\u4ed6\u4eec\u5c06\u5bfb\u6c42\u4f7f\u5ba2\u6237\u4e0e\u516c\u53f8\u7684\u4e92\u52a8\u5c3d\u53ef\u80fd\u987a\u7545\u3002\n\u5f53\u5ba2\u6237\u9700\u8981\u5efa\u8bae\u6216\u4f53\u9a8c\u5230\u9ad8\u5ea6\u7d27\u5f20\u7684\u60c5\u7eea\u65f6\uff0c\u4ed6\u4eec\u4f1a\u8ba9\u5ba2\u6237\u8f7b\u677e\u8054\u7cfb\u5230\u53ef\u4ee5\u5e2e\u52a9\u4ed6\u4eec\u7684\u7ecf\u9a8c\u4e30\u5bcc\u7684\u4eba\u3002  <\/p>\n\n<p>\u4e3a\u4e86\u5efa\u7acb\u7262\u56fa\u7684\u5ba2\u6237\u5173\u7cfb\uff0c\u4fdd\u9669\u516c\u53f8\u4e0d\u4ec5\u5fc5\u987b\u8003\u8651\u5ba2\u6237\u7684\u60c5\u7eea\u3002\n\u4ed6\u4eec\u8fd8\u5fc5\u987b\u9075\u5faa\u5f53\u8fd9\u4e9b\u60c5\u7eea\u4e0e\u4fdd\u9669\u516c\u53f8\u627f\u8bfa\u4e92\u52a8\u65f6\u4ea7\u751f\u7684\u671f\u671b\u3002 <\/p>\n\n<p>\u201c\u901a\u8fc7\u793e\u4ea4\u5a92\u4f53\u548c\u5e7f\u544a\u63a8\u5e7f&#8217;\u5173\u6000&#8217;\u4fe1\u606f\u7684\u65f6\u4ee3\u5df2\u7ecf\u7ed3\u675f\u3002\u6d88\u8d39\u8005\u5e76\u4e0d\u5929\u771f;\u4ed6\u4eec\u53d1\u73b0\u81ea\u5df1\u73b0\u5728\u4f9d\u8d56\u6570\u5b57\u548c\u8fdc\u7a0b\u670d\u52a1\u6765\u5b8c\u6210\u65e5\u5e38\u751f\u6d3b\u4efb\u52a1\uff0c\u56e0\u6b64\u4ed6\u4eec\u9700\u8981\u786e\u4fe1\uff0c\u4e0e\u4ed6\u4eec\u6709\u4e1a\u52a1\u5f80\u6765\u7684\u7ec4\u7ec7\u53ef\u4ee5\u4fe1\u8d56\u4ed6\u4eec\u6765\u5151\u73b0\u627f\u8bfa\uff0c\u201cRedwood Technologies Group \u526f\u9996\u5e2d\u6267\u884c\u5b98\u517c\u5168\u7403\u9996\u5e2d\u8425\u9500\u5b98 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/08\/13\/why-ai-is-the-future-of-delivering-customer-experiences-with-a-human-touch\/?sh=669f0dc6515d\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Taylor<\/a> \u5199\u9053\u3002<\/p>\n\n<p>\u4e3a\u4e86\u542f\u52a8\u4eba\u6027\u5316\u6570\u5b57\u8fde\u63a5\u7684\u8fc7\u7a0b\uff0c\u4fdd\u9669\u516c\u53f8\u53ef\u80fd\u4f1a\u4ece\u66f4\u65b0\u5176\u8fd0\u8425\u6a21\u5f0f\u4e2d\u53d7\u76ca\u3002\nASG Technologies \u4ea7\u54c1\u8425\u9500\u9ad8\u7ea7\u526f\u603b\u88c1 <a href=\"https:\/\/insurance-edge.net\/2020\/05\/19\/opinion-digital-transformation-still-needs-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kyle McNabb<\/a> \u5199\u9053\uff0c\u5173\u6ce8\u4e0e COVID-19 \u65b0\u5e38\u6001\u76f8\u5173\u7684\u8fde\u7eed\u6027\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u516c\u53f8\u786e\u5b9a\u6570\u5b57\u5de5\u5177\u5728\u54ea\u4e9b\u65b9\u9762\u63d0\u4f9b\u5ba2\u6237\u6240\u9700\u7684\u4e2a\u6027\u5316\u3001\u53ef\u9760\u6027\u548c\u7075\u6d3b\u6027\uff0c\u4ee5\u53ca\u54ea\u4e9b\u65b9\u9762\u4ecd\u7136\u9700\u8981\u4eba\u5de5\u4ea4\u4e92\u3002 <\/p>\n\n<p>\u6280\u672f\u4e3a\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u63d0\u4f9b\u4e86\u8bb8\u591a\u6539\u5584\u5ba2\u6237\u670d\u52a1\u7684\u673a\u4f1a\u3002\n\u4f46\u662f\uff0c\u8981\u6c42\u5ba2\u6237\u4ec5\u5904\u7406\u5e94\u7528\u7a0b\u5e8f\u548c\u673a\u5668\u4eba\u53ef\u80fd\u4f1a\u963b\u788d\u800c\u4e0d\u662f\u5e2e\u52a9\u5ba2\u6237\u5173\u7cfb\u3002\n\u76f8\u53cd\uff0c\u5c06\u6570\u5b57\u5de5\u5177\u4e0e\u4eba\u9645\u5173\u7cfb\u76f8\u7ed3\u5408\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4e24\u5168\u5176\u7f8e\u7684\u670d\u52a1\u3002  <\/p>\n\n<p><em>\u56fe\u7247\u6765\u81ea\uff1aSuwat Supachavinswad\/\u00a9123RF.com\u3001milkos\/\u00a9123RF.com\u3001Sutthinon Sanyakup\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6570\u5b57\u5de5\u5177\u4f7f\u4fdd\u9669\u516c\u53f8\u80fd\u591f\u4ee5\u524d\u6240\u672a\u6709\u7684\u65b9\u5f0f\u6269\u5927\u5ba2\u6237\u8303\u56f4\u3002 \u4fdd\u9669\u516c\u53f8\u73b0\u5728\u53ef\u4ee5\u63d0\u4f9b\u8d8a\u6765\u8d8a\u4e2a\u6027\u5316\u7684\u5728\u7ebf\u4f53\u9a8c\uff0c\u5728\u6570\u5b57\u73af\u5883\u4e2d [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","insight-category":[],"class_list":["post-19901","insight","type-insight","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/19901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=19901"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=19901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}