{"id":19367,"date":"2024-09-20T09:18:28","date_gmt":"2024-09-20T14:18:28","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e6%95%b0%e5%ad%97%e5%8c%96%e8%bd%ac%e5%9e%8b%ef%bc%9a%e5%ba%a7%e5%b8%ad%e6%98%af%e5%90%a6%e6%8b%a5%e6%9c%89%e4%bb%96%e4%bb%ac%e4%bb%8a%e5%a4%a9%e9%9c%80%e8%a6%81%e7%9a%84%e4%b8%9c%e8%a5%bf%ef%bc%9f\/"},"modified":"2024-09-20T09:18:31","modified_gmt":"2024-09-20T14:18:31","slug":"%e6%95%b0%e5%ad%97%e5%8c%96%e8%bd%ac%e5%9e%8b%ef%bc%9a%e5%ba%a7%e5%b8%ad%e6%98%af%e5%90%a6%e6%8b%a5%e6%9c%89%e4%bb%96%e4%bb%ac%e4%bb%8a%e5%a4%a9%e9%9c%80%e8%a6%81%e7%9a%84%e4%b8%9c%e8%a5%bf%ef%bc%9f","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e6%95%b0%e5%ad%97%e5%8c%96%e8%bd%ac%e5%9e%8b%ef%bc%9a%e5%ba%a7%e5%b8%ad%e6%98%af%e5%90%a6%e6%8b%a5%e6%9c%89%e4%bb%96%e4%bb%ac%e4%bb%8a%e5%a4%a9%e9%9c%80%e8%a6%81%e7%9a%84%e4%b8%9c%e8%a5%bf%ef%bc%9f\/","title":{"rendered":"\u6570\u5b57\u5316\u8f6c\u578b\uff1a\u5ea7\u5e2d\u662f\u5426\u62e5\u6709\u4ed6\u4eec\u4eca\u5929\u9700\u8981\u7684\u4e1c\u897f\uff1f"},"content":{"rendered":"\n<p>\u51e0\u5e74\u6765\uff0c\u4fdd\u9669\u4e1a\u4e00\u76f4\u9762\u4e34\u8b66\u544a\uff0c\u79f0\u5176\u6570\u5b57\u5316\u8f6c\u578b\u6b65\u4f10\u843d\u540e\u4e8e\u5176\u4ed6\u884c\u4e1a\u3002<\/p>\n\n<p>\u7136\u540e\uff0c\u65b0\u51a0\u75ab\u60c5\u4ece\u6839\u672c\u4e0a\u6539\u53d8\u4e86\u4e16\u754c\u5bf9\u6570\u5b57\u6280\u672f\u53ca\u5176\u7528\u9014\u7684\u770b\u6cd5\u3002\n\u90a3\u4e2a\u65e5\u5386\u5e74\u5df2\u7ecf\u8fc7\u53bb\uff0c\u4f46\u5b83\u5b9e\u65bd\u7684\u66f4\u6539\u4ecd\u7136\u5b58\u5728\u3002\n\u8fd9\u79cd\u53d8\u5316\u7684\u901f\u5ea6\u4e5f\u53ef\u80fd\u4f1a\u52a0\u5feb\u3002  <\/p>\n\n<p>\u201c2021 \u5e74\u5c06\u662f\u6bcf\u5bb6\u516c\u53f8\uff08\u800c\u4e0d\u4ec5\u4ec5\u662f 15% \u5df2\u7ecf\u7cbe\u901a\u6570\u5b57\u6280\u672f\u7684\u516c\u53f8\uff09\u52a0\u500d\u6295\u5165\u6280\u672f\u9a71\u52a8\u7684\u4f53\u9a8c\u3001\u8fd0\u8425\u3001\u4ea7\u54c1\u548c\u751f\u6001\u7cfb\u7edf\u7684\u4e00\u5e74\uff0c\u201dForrester \u7814\u7a76\u9ad8\u7ea7\u526f\u603b\u88c1 <a href=\"https:\/\/go.forrester.com\/blogs\/business-trends-2021\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sharyn Leaver<\/a> \u9884\u6d4b\u9053\u3002<\/p>\n\n<p>\u6570\u5b57\u5316\u8f6c\u578b\u4e0d\u518d\u662f\u6211\u4eec\u7684\u672a\u6765\u3002\n\u5b83\u662f\u6211\u4eec\u4eca\u5929\u751f\u6d3b\u7684\u4e00\u90e8\u5206\u3002\n\u4ee3\u7406\u4eba\u5fc5\u987b\u91c7\u7528\u6570\u5b57\u5e73\u53f0\u624d\u80fd\u751f\u5b58\uff0c\u4fdd\u9669\u516c\u53f8\u9700\u8981\u63d0\u4f9b\u8fd9\u4e9b\u5de5\u5177\u4ee5\u7ef4\u6301\u4ed6\u4eec\u7684\u4ee3\u7406\u4eba\u5173\u7cfb\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u6b22\u8fce\u6765\u5230\u5e73\u53f0\u7ecf\u6d4e<\/h2>\n\n<p>\u4fdd\u9669\u4e1a\u662f\u6700\u65e9\u91c7\u7528\u5546\u4e1a\u8ba1\u7b97\u89e3\u51b3\u65b9\u6848\u7684\u5148\u9a71\u4e4b\u4e00\u3002\n\u4e3a\u4e86\u6574\u5408\u65e9\u671f\u8ba1\u7b97\u673a\u7684\u7ebf\u6027\u3001\u9884\u7f16\u7a0b\u7279\u6027\uff0c\u4fdd\u9669\u4e13\u4e1a\u4eba\u58eb\u5fc5\u987b\u6539\u53d8\u4ed6\u4eec\u5f00\u5c55\u4e1a\u52a1\u7684\u65b9\u5f0f\u3002 <\/p>\n\n<p>\u4fdd\u9669\u89e3\u51b3\u65b9\u6848\u987e\u95ee <a href=\"https:\/\/www.chisel.ai\/blog\/digital-transformation-in-commercial-insurance-with-craig-bedell\" target=\"_blank\" rel=\"noreferrer noopener\">Craig Bedell<\/a> \u8868\u793a\uff0c\u8be5\u884c\u4e1a\u53d7\u76ca\u4e8e\u7387\u5148\u91c7\u7528\u65b0\u4e1a\u52a1\u8ba1\u7b97\u6280\u672f\u7684\u516c\u53f8\u4e4b\u4e00\u3002\n\u201c\u7136\u800c\uff0c\u670d\u52a1\u4e8e\u8fd9\u4e9b\u65e9\u671f\u6280\u672f\u7684\u590d\u6742\u4e1a\u52a1\u6d41\u7a0b\u548c\u57fa\u4e8e\u8868\u5355\u7684\u901a\u4fe1\u5e76\u6ca1\u6709\u968f\u7740\u6280\u672f\u80fd\u529b\u7684\u53d1\u5c55\u800c\u6539\u53d8\uff0c\u201dBedell \u6307\u51fa\u3002 <\/p>\n\n<p>\u7ed3\u679c\u662f\u4fdd\u9669\u884c\u4e1a\u7684\u6280\u672f\u73b0\u5728\u4e0e\u5468\u56f4\u884c\u4e1a\u4ee5\u53ca\u5ba2\u6237\u671f\u671b\u4e0d\u540c\u6b65\u3002<\/p>\n\n<p>\u5982\u4eca\uff0c\u5e73\u53f0\u5f15\u9886\u7740\u5546\u4e1a\u4e16\u754c\uff0cUber\u3001Airbnb \u548c Facebook \u7b49\u516c\u53f8\u8d70\u5728\u524d\u5217\u3002\n\u201c\u5373\u4f7f\u5728\u4e94\u5e74\u524d\uff0c\u4eba\u4eec\u4e5f\u65e0\u6cd5\u60f3\u8c61\u4e16\u754c\u4e0a\u6700\u5927\u7684\u51fa\u79df\u8f66\u670d\u52a1\u516c\u53f8\u4e0d\u4f1a\u62e5\u6709\u4efb\u4f55\u8f66\u8f86\uff0c\u6216\u8005\u4e16\u754c\u4e0a\u6700\u5927\u7684\u4f4f\u5bbf\u516c\u53f8\u4e0d\u4f1a\u62e5\u6709\u623f\u5730\u4ea7\uff0c\u201d <a href=\"https:\/\/pdfs.semanticscholar.org\/9aef\/3846ec209aa42f5c228edb5b828c89df402d.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Karen Vey<\/a> \u548c\u5176\u4ed6\u7814\u7a76\u4eba\u5458\u5728 2017 \u5e74\u7684\u4e00\u7bc7\u6587\u7ae0\u4e2d\u5199\u9053 \u56fd\u9645\u9ad8\u7ea7\u4f01\u4e1a\u5b66\u4e60\u6742\u5fd7.\n\u540c\u6837\uff0c\u4ed6\u4eec\u6307\u51fa\uff0cFacebook \u4e0d\u51fa\u552e\u5b83\u5236\u4f5c\u7684\u5185\u5bb9;\u76f8\u53cd\uff0c\u8be5\u516c\u53f8\u901a\u8fc7\u6258\u7ba1\u4ed6\u4eba\u5236\u4f5c\u7684\u5185\u5bb9\uff0c\u5df2\u6210\u4e3a\u5168\u7403\u5a92\u4f53\u9886\u5bfc\u8005\u3002  <\/p>\n\n<p>\u5ba2\u6237\u4e5f\u5f00\u59cb\u671f\u5f85\u65e0\u6469\u64e6\u7684\u5e73\u53f0\u4f53\u9a8c\u3002\n\u9ad8\u7ea7\u5206\u6790\u5e08 <a href=\"https:\/\/go.forrester.com\/blogs\/this-holiday-season-delight-customers-with-what-happens-after-they-click-buy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Emily Pfeiffer<\/a> \u5199\u9053\uff0c\u5728 2020 \u5e74 Forrester \u7684\u4e00\u9879\u7814\u7a76\u4e2d\uff0c40% \u7684\u7f8e\u56fd\u6210\u5e74\u4eba\u8868\u793a\uff0c\u4e0e\u5927\u6d41\u884c\u524d\u7684\u6c34\u5e73\u76f8\u6bd4\uff0c\u4ed6\u4eec\u7684\u590f\u5b63\u7f51\u4e0a\u8d2d\u7269\u6709\u6240\u589e\u52a0\uff0c42% \u7684\u4eba\u8868\u793a\u4ed6\u4eec\u4e13\u95e8\u589e\u52a0\u4e86\u5728\u4ec5\u9650\u5728\u7ebf\u5546\u5e97\u7684\u8d2d\u7269\u3002\n\u53e6\u6709 42% \u7684\u4eba\u8868\u793a\uff0c\u5373\u4f7f\u4ed6\u4eec\u53ef\u4ee5\u5b89\u5168\u5730\u91cd\u8fd4\u5b9e\u4f53\u5e97\uff0c\u4ed6\u4eec\u4e5f\u4e0d\u6253\u7b97\u91cd\u8fd4\u5b9e\u4f53\u5e97\u3002  <\/p>\n\n<p>\u5f53\u8c08\u5230\u5ba2\u6237\u5bf9\u6570\u5b57\u8d2d\u7269\u7684\u671f\u671b\u65f6\uff0c\u4fdd\u9669\u4e5f\u4e0d\u4f8b\u5916\u3002\n\u5ba2\u6237\u5e0c\u671b\u4ece\u5728\u7ebf\u5e73\u53f0\u8d2d\u4e70\u4fdd\u9669\u5c31\u50cf\u8d2d\u4e70\u5176\u4ed6\u7269\u54c1\u4e00\u6837\u5bb9\u6613\u3002 <\/p>\n\n<p>\u201c\u5728\u8fd9\u79cd\u98a0\u8986\u4e2d\uff0c\u4fdd\u9669\u516c\u53f8\u88ab\u8feb\u91cd\u65b0\u601d\u8003\u4ed6\u4eec\u7684\u5546\u4e1a\u6a21\u5f0f\u5e76\u5b9e\u73b0 100% \u6570\u5b57\u5316\uff0c\u201dPropertyCasualty360 \u7684 <a href=\"https:\/\/www.propertycasualty360.com\/2020\/05\/25\/ai-and-csp-keys-to-digital-transformation-in-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Christopher McLaughlin<\/a> \u5199\u9053\u3002\n\u4fdd\u9669\u4ee3\u7406\u4eba\u4e5f\u6b63\u5728\u8fdb\u5165\u5168\u6570\u5b57\u4e16\u754c\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/team-discussing-project-1024x682.jpg\" alt=\"\" class=\"wp-image-9775\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/team-discussing-project-1024x682.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/team-discussing-project-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/team-discussing-project-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/team-discussing-project.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u6ee1\u8db3\u9700\u6c42\uff1a\u4e3a\u5ea7\u5e2d\u63d0\u4f9b\u6570\u5b57\u5316\u5f53\u4e0b\u88c5\u5907<\/h2>\n\n<p>\u201c\u6570\u5b57\u5316\u8f6c\u578b\u4e0d\u662f\u4e00\u9879\u5546\u4e1a\u51b3\u7b56\uff0c\u800c\u662f\u4e00\u79cd\u751f\u5b58\u7b56\u7565\uff0c\u201d\u8f6f\u4ef6\u5f00\u53d1\u516c\u53f8 Fingent \u7684\u4e1a\u52a1\u5206\u6790\u5e08 <a href=\"https:\/\/www.fingent.com\/blog\/how-ai-drives-digital-transformation-in-the-insurance-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vinod Saratchandran<\/a> \u5199\u9053\u3002\n\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u4e0d\u4f1a\u5728\u4fdd\u9669\u4e1a\u7684\u9884\u671f\u53d8\u5316\u4e4b\u524d\u91c7\u7528\u6570\u5b57\u5316\u8f6c\u578b\uff0c\u800c\u662f\u53ea\u6709\u5728\u8fd9\u4e9b\u5de5\u5177\u8bc1\u660e\u81ea\u5df1\u662f\u6301\u7eed\u6210\u529f\u6240\u5fc5\u9700\u7684\u4e4b\u540e\u624d\u91c7\u7528\u8fd9\u4e9b\u5de5\u5177\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c\u5e73\u53f0\u8d8a\u6765\u8d8a\u53d7\u5230\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u7684\u6b22\u8fce\uff0c\u56e0\u4e3a\u5b83\u4eec\u5c55\u793a\u4e86\u4ed6\u4eec\u6539\u5584\u5206\u9500\u3001\u52a0\u5feb\u627f\u4fdd\u901f\u5ea6\u4ee5\u53ca\u4e3a\u4ee3\u7406\u4eba\u63d0\u4f9b\u5411\u5ba2\u6237\u63d0\u4f9b\u6700\u4f73\u5efa\u8bae\u6240\u9700\u7684\u4fe1\u606f\u7684\u80fd\u529b\u3002\n\u5ea7\u5e2d\u81ea\u52a9\u670d\u52a1\u95e8\u6237\u548c\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4f7f\u5ea7\u5e2d\u80fd\u591f\u66f4\u5feb\u3001\u66f4\u51c6\u786e\u5730\u56de\u7b54\u5ba2\u6237\u7684\u95ee\u9898\u3002 <\/p>\n\n<p>Health Payment Systems \u603b\u88c1 <a href=\"https:\/\/www.benefitnews.com\/opinion\/coronavirus-is-forcing-the-insurance-industry-to-embrace-digitization#16164182781662&amp;%7B%22sender%22:%22offer-0-YAWhk%22,%22displayMode%22:%22inline%22,%22recipient%22:%22opener%22,%22event%22:%22resize%22,%22params%22:%7B%22height%22:132,%22iframeId%22:%22offer-0-YAWhk%22%7D%7D\" target=\"_blank\" rel=\"noreferrer noopener\">Terry Rowinski<\/a> \u5199\u9053\uff0c\u5728 COVID-19 \u5927\u6d41\u884c\u671f\u95f4\uff0c\u4fdd\u9669\u4ee3\u7406\u4eba\u627e\u5230\u4e86\u591a\u79cd\u4f7f\u7528\u5728\u7ebf\u5e73\u53f0\u548c\u5de5\u5177\u4e0e\u5ba2\u6237\u8054\u7cfb\u7684\u65b9\u6cd5\u3002\n\u8fd9\u4e9b\u63aa\u65bd\u5305\u62ec\u4e3e\u884c\u66f4\u591a\u89c6\u9891\u901a\u8bdd\u3001\u5206\u4eab\u6bcf\u5468\u66f4\u65b0\u548c\u5f71\u54cd\u5ba2\u6237\u7684\u4fe1\u606f\uff0c\u4ee5\u53ca\u4e3e\u529e\u5728\u7ebf\u6d3b\u52a8\uff0c\u5982\u7f51\u7edc\u7814\u8ba8\u4f1a\u548c\u95ee\u7b54\u73af\u8282\uff0c\u4ee5\u5e2e\u52a9\u5ba2\u6237\u66f4\u597d\u5730\u4e86\u89e3\u98ce\u9669\u4ee5\u53ca\u5982\u4f55\u5e94\u5bf9\u8fd9\u4e9b\u98ce\u9669\u3002 <\/p>\n\n<p>\u5927\u6d41\u884c\u8ba9\u4fdd\u9669\u5ba2\u6237\u6709\u65f6\u95f4\u5728\u4ee3\u7406\u4eba\u7684\u534f\u52a9\u4e0b\u4e86\u89e3\u66f4\u591a\u5173\u4e8e\u6240\u9700\u4fdd\u9669\u7684\u4fe1\u606f\u3002\n\u201c\u5982\u679c\u4fdd\u9669\u4ee3\u7406\u4eba\u80fd\u591f\u627e\u5230\u65b0\u7684\u65b9\u5f0f\u6765\u670d\u52a1\u5ba2\u6237\uff0c [the pandemic]\u5ba2\u6237\u5c31\u4f1a\u660e\u767d\u4e3a\u4ec0\u4e48\u8fd9\u79cd\u5173\u7cfb\u5982\u6b64\u6709\u4ef7\u503c\uff0c\u201dRowinski \u5199\u9053\u3002\n\u8fd9\u79cd\u4ef7\u503c\u4e5f\u53ef\u4ee5\u5728\u5927\u6d41\u884c\u8fc7\u53bb\u540e\u901a\u8fc7\u6570\u5b57\u5e73\u53f0\u5efa\u7acb\u3002  <\/p>\n\n<p>\u968f\u7740\u5ba2\u6237\u671f\u671b\u7684\u53d8\u5316\uff0c\u4ee3\u7406\u8425\u9500\u4e5f\u5728\u53d1\u751f\u53d8\u5316\u3002\n\u201c\u4e9a\u9a6c\u900a\u548c Zappos \u7b49\u54c1\u724c\u6539\u53d8\u4e86\u4fdd\u9669\u5ba2\u6237\u671f\u671b [agents] \u7684\u8425\u9500\u548c\u4e92\u52a8\u65b9\u5f0f\u3002\n\u5ba2\u6237\u5e0c\u671b\u83b7\u5f97\u5feb\u901f\u3001\u91cf\u8eab\u5b9a\u5236\u4e14\u4fe1\u606f\u4e30\u5bcc\u7684\u8425\u9500\uff0c\u4f7f\u54c1\u724c\u5f7c\u6b64\u533a\u5206\u5f00\u6765\uff0c\u201cCopeland Insurance Group \u7684 P&amp;C \u57f9\u8bad\u4e3b\u7ba1 <a href=\"https:\/\/www.propertycasualty360.com\/2020\/11\/17\/digital-transformation-in-insurance-time-to-focus-on-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jen Wingate<\/a> \u5199\u9053\u3002  <\/p>\n\n<p>\u4f8b\u5982\uff0cTwilio \u7684\u4e00\u9879\u7814\u7a76\u53d1\u73b0\uff0c\u6bcf 10 \u4e2a\u6d88\u8d39\u8005\u4e2d\u5c31\u6709 9 \u4e2a\u5e0c\u671b\u901a\u8fc7\u77ed\u4fe1\u4e0e\u54c1\u724c\u6c9f\u901a\uff0c\u4f46\u201c\u5168\u7403\u53ea\u6709\u4e0d\u5230\u4e00\u534a\u7684\u4f01\u4e1a\u62e5\u6709\u6ee1\u8db3\u8fd9\u79cd\u6d88\u8d39\u8005\u9700\u6c42\u7684\u57fa\u7840\u8bbe\u65bd\u201d\u3002\n\u56e0\u6b64\uff0c\u91c7\u7528\u77ed\u4fe1\u4f5c\u4e3a\u4e0e\u5ba2\u6237\u4ea4\u8c08\u65b9\u5f0f\u7684\u4fdd\u9669\u4ee3\u7406\u4eba\u901a\u8fc7\u91c7\u7528\u5927\u591a\u6570\u5ba2\u6237\u5df2\u7ecf\u878d\u5165\u65e5\u5e38\u751f\u6d3b\u7684\u6d41\u884c\u6280\u672f\uff0c\u5c06\u81ea\u5df1\u7f6e\u4e8e\u6570\u5b57\u5316\u8f6c\u578b\u7684\u6700\u524d\u6cbf\u3002 <\/p>\n\n<p>\u201c\u6d88\u606f\u4f20\u9012\u5177\u6709\u4e00\u4e9b\u660e\u663e\u7684\u4f18\u52bf\uff0c\u8fd9\u4e5f\u5e94\u8be5\u4f7f\u5176\u6210\u4e3a\u5ba2\u6237\u4f53\u9a8c\u7684\u798f\u97f3\uff0c\u201dForrester \u7684\u9ad8\u7ea7\u5206\u6790\u5e08 <a href=\"https:\/\/www.twilio.com\/press\/releases\/twilio-study-finds-that-9-out-of-10-consumers-globally-want-to-message-with-brands\" target=\"_blank\" rel=\"noreferrer noopener\">Ian Jacobs<\/a> \u8bf4\u3002\n\u4f8b\u5982\uff0c\u5ba2\u6237\u66f4\u6709\u53ef\u80fd\u56de\u590d\u57fa\u4e8e\u6587\u672c\u7684\u6d88\u606f\uff0c\u5e76\u4e14\u8bb8\u591a\u5ba2\u6237\u5df2\u7ecf\u4e3a\u8fd9\u4e9b\u5e94\u7528\u7a0b\u5e8f\u6253\u5f00\u4e86\u901a\u77e5\uff0c\u56e0\u6b64\u4ed6\u4eec\u4e0d\u4f1a\u9519\u8fc7\u4efb\u4f55\u6d88\u606f\u3002 <\/p>\n\n<p>\u540c\u6837\uff0c\u5b9e\u65f6\u804a\u5929\u4e0d\u4ec5\u53ef\u4ee5\u5efa\u7acb\u5ba2\u6237\u5173\u7cfb\uff0c\u8fd8\u53ef\u4ee5\u52a0\u5feb\u627f\u4fdd\u8fc7\u7a0b\u3002\n\u201c\u804a\u5929\u673a\u5668\u4eba\u4e0d\u5fc5\u4e0e\u627f\u4fdd\u4eba\u901a\u7535\u8bdd\u6216\u53d1\u9001\u4fe1\u606f\uff0c\u7136\u540e\u83b7\u5f97\u5927\u91cf\u540e\u7eed\u95ee\u9898\uff0c\u800c\u662f\u4f7f\u8be5\u4ee3\u7406\u80fd\u591f\u6839\u636e\u6d88\u8d39\u8005\u7ed9\u51fa\u7684\u7b54\u6848\u77e5\u9053\u4e0b\u4e00\u4e2a\u8981\u95ee\u7684\u6b63\u786e\u95ee\u9898\u662f\u4ec0\u4e48\uff0c\u201d\u4fdd\u9669\u4e1a\u8f6c\u578b\u5408\u4f5c\u4f19\u4f34\u516c\u53f8 RGAX \u7684\u9996\u5e2d\u6267\u884c\u5b98 <a href=\"https:\/\/knowledge.wharton.upenn.edu\/article\/rgax-ceo-digital-transformation-insurance-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dennis Barnes<\/a> \u8bf4\u3002 <\/p>\n\n<p>Wingate \u5199\u9053\uff1a\u201c\u5f53\u5176\u4ed6\u72ec\u7acb\u673a\u6784\u5bfb\u6c42\u7ade\u4e89\u4f18\u52bf\u65f6\uff0c\u6211\u4eec\u5efa\u8bae\u4ed6\u4eec\u91c7\u7528\u6b63\u786e\u7684\u6280\u672f\uff0c\u4f7f\u4ed6\u4eec\u80fd\u591f\u4f7f\u81ea\u5df1\u7684\u4e1a\u52a1\u4e0e\u4f17\u4e0d\u540c\uff0c\u5e76\u4e3a\u5ba2\u6237\u63d0\u4f9b\u503c\u5f97\u4fe1\u8d56\u7684\u5efa\u8bae\uff0c\u540c\u65f6\u4fdd\u62a4\u6700\u91cd\u8981\u7684\u8d44\u4ea7\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/business-meeting-laptop-1024x683.jpg\" alt=\"\" class=\"wp-image-9765\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/business-meeting-laptop-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/business-meeting-laptop-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/business-meeting-laptop-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/business-meeting-laptop.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4ee3\u7406\u4eba\u3001\u4fdd\u9669\u516c\u53f8\u548c\u5e73\u53f0\uff1a\u521b\u5efa\u5de5\u5177\uff0c\u5efa\u7acb\u5173\u7cfb<\/h2>\n\n<p>\u5bf9\u4e8e\u4ee3\u7406\u4eba\u548c\u4fdd\u9669\u516c\u53f8\u6765\u8bf4\uff0c\u4e00\u4e2a\u4e3b\u8981\u969c\u788d\u662f\u201c\u6570\u5b57\u5316\u8f6c\u578b\u201d\u4e00\u8bcd\u7684\u5e7f\u6cdb\u8303\u56f4\u53ca\u5176\u6240\u6d89\u53ca\u7684\u5de5\u4f5c\u3002<\/p>\n\n<p>\u201c&#8217;\u6570\u5b57\u5316\u8f6c\u578b&#8217;\u8fd9\u4e2a\u8bcd\u53ef\u4ee5\u610f\u5473\u7740\u4efb\u4f55\u4e8b\u60c5\uff0c\u201dEarley Information Science \u9996\u5e2d\u6267\u884c\u5b98 <a href=\"https:\/\/customerthink.com\/digital-transformation-and-the-role-of-the-customer-data-platform-cdp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Seth Earley<\/a> \u5199\u9053\u3002\n\u867d\u7136\u6570\u5b57\u5316\u8f6c\u578b\u7684\u76ee\u6807\u53ef\u80fd\u91cd\u70b9\u660e\u786e\uff0c\u4f46\u5b9e\u65bd\u6570\u5b57\u5de5\u5177\u6765\u5b9e\u73b0\u8be5\u76ee\u6807\u901a\u5e38\u4f1a\u5bfc\u81f4\u6574\u4e2a\u7cfb\u7edf\u3001\u90e8\u95e8\u6216\u7ecf\u8425\u65b9\u5f0f\u53d1\u751f\u7ffb\u5929\u8986\u5730\u7684\u53d8\u5316\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0cEarley \u5199\u9053\uff0c\u65e8\u5728\u6539\u5584\u5ba2\u6237\u670d\u52a1\u67d0\u4e00\u65b9\u9762\u7684\u6570\u5b57\u6218\u7565\u53ef\u80fd\u4f1a\u5f71\u54cd\u5ba2\u6237\u65c5\u7a0b\u4e2d\u7684\u6bcf\u4e2a\u63a5\u89e6\u70b9\uff0c\u4ee5\u53ca\u5904\u7406\u5ba2\u6237\u4fe1\u606f\u7684\u6bcf\u4e2a\u56e2\u961f\u6210\u5458\u3002\n\u6570\u5b57\u5316\u8f6c\u578b\u9879\u76ee\u7684\u8303\u56f4\u8fc5\u901f\u6269\u5927\uff0c\u8fd9\u8ba9\u4fdd\u9669\u516c\u53f8\u4f3c\u4e4e\u96be\u4ee5\u5e94\u5bf9\uff0c\u800c\u4ee3\u7406\u4eba\u4e5f\u65e0\u6cd5\u505a\u5230\u8fd9\u4e00\u70b9\u3002 <\/p>\n\n<p>\u201c\u7531\u4e8e\u8303\u56f4\u5fc5\u7136\u5f88\u5e7f\uff0c\u56e0\u6b64\u83b7\u5f97\u6301\u7eed\u7684\u52a8\u529b\u548c\u957f\u671f\u652f\u6301\u53ef\u80fd\u662f\u4e00\u4e2a\u91cd\u5927\u6311\u6218\uff0c\u201dEarley \u5199\u9053\u3002\n\u4ee3\u7406\u4eba\u548c\u4fdd\u9669\u516c\u53f8\u4e4b\u95f4\u4e3a\u5b9e\u73b0\u5171\u540c\u76ee\u6807\u800c\u8fdb\u884c\u534f\u8c03\u81f3\u5173\u91cd\u8981\u3002 <\/p>\n\n<p>\u8ba9\u4eba\u4eec\u53c2\u4e0e\u8fdb\u6765\u53ef\u80fd\u6bd4\u8fc7\u53bb\u66f4\u5bb9\u6613\uff0cPropertyCasualty360 \u7684 <a href=\"https:\/\/www.propertycasualty360.com\/2020\/08\/26\/five-major-challenges-of-insurance-digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Priya Merchant<\/a> \u5199\u9053\u3002\n\u867d\u7136\u6700\u521d\u4e0d\u613f\u610f\u6539\u53d8\u51cf\u7f13\u4e86\u65e9\u671f\u7684\u6570\u5b57\u5316\u8f6c\u578b\u5de5\u4f5c\uff0c\u4f46\u4eca\u5929\u201c\u66f4\u591a\u7684\u4eba\u613f\u610f\u514b\u670d\u4ed6\u4eec\u5bf9\u6280\u672f\u7684\u4e0d\u60c5\u613f\uff0c\u201dMerchant \u5199\u9053\u3002\n\u57fa\u4e8e\u5e73\u53f0\u7684\u8d2d\u7269\u3001\u53eb\u8f66\u3001\u8def\u8fb9\u53d6\u8d27\u3001\u9001\u8d27\u548c\u5176\u4ed6\u670d\u52a1\u7684\u5174\u8d77\u5e2e\u52a9\u5ba2\u6237\u3001\u4ee3\u7406\u4eba\u548c\u4fdd\u9669\u516c\u53f8\u5458\u5de5\u66f4\u52a0\u719f\u6089\u6570\u5b57\u6280\u672f\uff0c\u4f7f\u4ed6\u4eec\u80fd\u591f\u66f4\u8f7b\u677e\u5730\u4e86\u89e3\u8fd9\u4e9b\u5de5\u5177\u5982\u4f55\u6539\u8fdb\u81ea\u5df1\u7684\u5de5\u4f5c\u3002  <\/p>\n\n<p>\u4fdd\u9669\u884c\u4e1a\u53c2\u4e0e\u8005\uff08\u5305\u62ec\u4ee3\u7406\u4eba\uff09\u5bf9\u6570\u5b57\u5316\u8f6c\u578b\u7684\u5174\u8da3\u8d8a\u6765\u8d8a\u5927\uff0c\u8fd9\u4e5f\u63a8\u52a8\u4e86\u5c06\u6570\u5b57\u5de5\u5177\u5e94\u7528\u4e8e\u4e1a\u52a1\u95ee\u9898\u7684\u521b\u65b0\u548c\u96c4\u5fc3\u3002\n\u201c\u8fc7\u53bb\u516d\u4e2a\u6708 CEO \u4f18\u5148\u4e8b\u9879\u7684\u91cd\u5927\u53d8\u5316\u6e05\u695a\u5730\u8868\u660e\uff0c\u4f01\u4e1a\u4e0d\u5f97\u4e0d\u4ee5\u6781\u5feb\u7684\u901f\u5ea6\u8fdb\u884c\u8c03\u6574\uff0c\u4ee5\u5e94\u5bf9\u5927\u6d41\u884c\u7684\u6311\u6218\uff0c\u201d\u6bd5\u9a6c\u5a01\u5168\u7403\u4e3b\u5e2d\u517c\u9996\u5e2d\u6267\u884c\u5b98 <a href=\"https:\/\/home.kpmg\/xx\/en\/home\/insights\/2020\/08\/global-ceo-outlook-2020.html\" target=\"_blank\" rel=\"noreferrer noopener\">Bill Thomas<\/a> \u6307\u51fa\u3002 <\/p>\n\n<p>\u968f\u7740\u65b0\u51a0\u75ab\u60c5\u5bf9\u6570\u5b57\u529f\u80fd\u7684\u7a81\u7136\u9700\u6c42\u9010\u6e10\u6d88\u9000\uff0c\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u53ef\u4ee5\u6682\u505c\u5e76\u6709\u89d2\u5ea6\u5730\u8bc4\u4f30\u8fd9\u4e9b\u53d8\u5316\u3002\n\u4ed6\u4eec\u53ef\u4ee5\u786e\u5b9a\u54ea\u4e9b\u6570\u5b57\u5316\u91c7\u7528\u662f\u6709\u6548\u7684\uff0c\u54ea\u4e9b\u9700\u8981\u589e\u5f3a\uff0c\u54ea\u4e9b\u53ef\u4ee5\u6269\u5c55\u5230\u65b0\u7684\u9886\u57df\uff0c\u4ee5\u52a0\u5f3a\u4fdd\u9669\u516c\u53f8\u4e0e\u4ee3\u7406\u4eba\u7684\u5173\u7cfb\u5e76\u5efa\u7acb\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002 <\/p>\n\n<p>COVID-19 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