{"id":19099,"date":"2024-09-19T23:31:20","date_gmt":"2024-09-20T04:31:20","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e6%ad%a3%e7%a1%ae%e7%9a%84%e6%8a%80%e6%9c%af%e5%ae%9e%e6%96%bd%e5%a6%82%e4%bd%95%e5%b8%ae%e5%8a%a9%e5%ba%a7%e5%b8%ad%e5%bb%ba%e7%ab%8b%e5%85%b3%e7%b3%bb\/"},"modified":"2024-09-19T23:31:21","modified_gmt":"2024-09-20T04:31:21","slug":"%e6%ad%a3%e7%a1%ae%e7%9a%84%e6%8a%80%e6%9c%af%e5%ae%9e%e6%96%bd%e5%a6%82%e4%bd%95%e5%b8%ae%e5%8a%a9%e5%ba%a7%e5%b8%ad%e5%bb%ba%e7%ab%8b%e5%85%b3%e7%b3%bb","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e6%ad%a3%e7%a1%ae%e7%9a%84%e6%8a%80%e6%9c%af%e5%ae%9e%e6%96%bd%e5%a6%82%e4%bd%95%e5%b8%ae%e5%8a%a9%e5%ba%a7%e5%b8%ad%e5%bb%ba%e7%ab%8b%e5%85%b3%e7%b3%bb\/","title":{"rendered":"\u6b63\u786e\u7684\u6280\u672f\u5b9e\u65bd\u5982\u4f55\u5e2e\u52a9\u5ea7\u5e2d\u5efa\u7acb\u5173\u7cfb"},"content":{"rendered":"\n<p>\u6570\u5b57\u5316\u98a0\u8986\u98a0\u8986\u4e86\u4fdd\u9669\u4e1a\uff0c\u4ee3\u7406\u4eba\u4e5f\u4e0d\u80fd\u5e78\u514d\u3002\n\u7136\u800c\uff0c\u8bb8\u591a\u673a\u6784\u5728\u6570\u5b57\u5316\u8f6c\u578b\u65b9\u9762\u843d\u540e\uff0c\u66f4\u559c\u6b22\u6210\u719f\u7684\u4e1a\u52a1\u65b9\u5f0f\u3002 <\/p>\n\n<p>\u5e76\u975e\u6240\u6709\u6280\u672f\u90fd\u4f1a\u81ea\u52a8\u6539\u5584\u5ea7\u5e2d\u7684\u5de5\u4f5c\u3002\n\u4f46\u662f\uff0c\u4e13\u6ce8\u4e8e\u6539\u5584\u5ba2\u6237\u670d\u52a1\u76ee\u6807\u7684\u6b63\u786e\u6280\u672f\u9009\u62e9\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u4ee3\u7406\u4eba\u3002\n\u901a\u8fc7\u81ea\u52a8\u6267\u884c\u67d0\u4e9b\u65e5\u5e38\u4efb\u52a1\u5e76\u83b7\u5f97\u66f4\u6df1\u5165\u7684\u57fa\u4e8e\u6570\u636e\u7684\u89c1\u89e3\uff0c\u4fdd\u9669\u4ee3\u7406\u4eba\u53ef\u4ee5\u817e\u51fa\u65f6\u95f4\u548c\u7cbe\u529b\u6765\u6295\u8d44\u4e0e\u5ba2\u6237\u5efa\u7acb\u66f4\u6df1\u5c42\u6b21\u7684\u4eba\u9645\u5173\u7cfb\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u8fd9\u662f\u76ee\u6807\uff0c\u800c\u4e0d\u662f\u5de5\u5177<\/h2>\n\n<p>\u4fdd\u9669\u4e1a\u5e7f\u6cdb\u7684\u6570\u5b57\u5316\u98a0\u8986\u4e3a\u4fdd\u9669\u4ee3\u7406\u4eba\u521b\u9020\u4e86\u4e00\u5927\u5806\u6280\u672f\u5de5\u5177\u548c\u9009\u62e9\u3002\n\u201c\u76ee\u524d\uff0c\u5176\u4e2d\u8bb8\u591a\u89e3\u51b3\u65b9\u6848 [available] \u5f88\u6709\u5438\u5f15\u529b\uff0c\u56e0\u4e3a\u8d2d\u7f6e\u6210\u672c\u4f4e\uff0c\u800c\u4e14\u5b83\u4eec\u7684\u529f\u80fd\u5b9e\u65bd\u6210\u672c\u76f8\u5bf9\u8f83\u4f4e\uff0c\u201dDeloitte Canada \u6280\u672f\u54a8\u8be2\u5408\u4f19\u4eba <a href=\"https:\/\/www.canadianunderwriter.ca\/insurance\/what-brokers-should-consider-when-looking-at-insurtech-offerings-1004172999\/\" target=\"_blank\" rel=\"noreferrer noopener\">David Kerr<\/a> \u8bf4\u3002 <\/p>\n\n<p>\u7531\u4e8e\u4fdd\u9669\u6280\u672f\u4e30\u5bcc\u4e14\u4ef7\u683c\u4f4e\u5ec9\uff0c\u56e0\u6b64\u4e00\u6b21\u5c1d\u8bd5\u591a\u79cd\u9009\u62e9\u53ef\u80fd\u5f88\u8bf1\u4eba\u3002\n\u7136\u800c\uff0c\u4e3a\u4e86\u6280\u672f\u800c\u91c7\u7528\u6280\u672f\u6700\u7ec8\u4f1a\u635f\u5bb3\u4ee3\u7406\u673a\u6784\u7684\u4e1a\u52a1\u76ee\u6807\u3002 <\/p>\n\n<p>\u4fdd\u9669\u4ee3\u7406\u4eba\u53ef\u4ee5\u901a\u8fc7\u5c06\u76ee\u6807\u653e\u5728\u9996\u4f4d\u6765\u63a7\u5236\u6210\u672c\u5e76\u964d\u4f4e\u98ce\u9669\u3002\n\u5bf9\u4e8e\u6bcf\u4e2a\u65b0\u7684\u6570\u5b57\u9009\u9879\uff0c\u8bf7\u95ee\uff1a\u8fd9\u4e2a\u5de5\u5177\u89e3\u51b3\u4e86\u4ec0\u4e48\u95ee\u9898\uff1f\n\u8fd9\u662f\u6211\u4eec\u673a\u6784\u76ee\u524d\u9762\u4e34\u7684\u95ee\u9898\u5417\uff1f\n\u8fd9\u4e2a\u5de5\u5177\u662f\u5426\u4ee5\u4e00\u79cd\u8ba9\u6211\u4eec\u66f4\u63a5\u8fd1\u4e1a\u52a1\u76ee\u6807\u7684\u65b9\u5f0f\u89e3\u51b3\u4e86\u6211\u4eec\u7684\u95ee\u9898\uff1f   <\/p>\n\n<p>\u4f8b\u5982\uff0c\u7528\u4e8e\u5206\u6790\u5927\u578b\u6570\u636e\u96c6\u7684\u57fa\u4e8e AI \u7684\u5de5\u5177\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u4ee3\u7406\u4eba\u5b9e\u73b0\u6839\u636e\u66f4\u6df1\u5165\u7684\u6d1e\u5bdf\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u597d\u6307\u5bfc\u7684\u76ee\u6807\u3002<\/p>\n\n<p>\u8bb8\u591a\u4ee3\u7406\u4eba\u548c\u4fdd\u9669\u516c\u53f8\u5df2\u7ecf\u8ba4\u8bc6\u5230\u66f4\u597d\u5730\u4e86\u89e3\u5ba2\u6237\u6570\u636e\u7684\u5fc5\u8981\u6027\u3002\n\u4f8b\u5982\uff0c\u5728 Acxiom \u7684\u4e00\u9879\u8c03\u67e5\u4e2d\uff0c94% \u7684\u4fdd\u9669\u9ad8\u7ba1\u5c06\u6570\u636e\u79f0\u4e3a\u201c\u6253\u9020\u79ef\u6781\u5ba2\u6237\u4f53\u9a8c\u7684\u6700\u91cd\u8981\u56e0\u7d20\u201d\uff0cAcxiom \u6b27\u6d32\u3001\u4e2d\u4e1c\u548c\u975e\u6d32\u4e13\u4e1a\u670d\u52a1\u9ad8\u7ea7\u526f\u603b\u88c1 <a href=\"https:\/\/insurtechdigital.com\/insurtech\/insurtech-great-customer-centricity-shake\" target=\"_blank\" rel=\"noreferrer noopener\">Jochen Toepfer<\/a> \u5199\u9053\u3002\n\u5982\u679c\u6ca1\u6709\u6539\u5584\u5ba2\u6237\u670d\u52a1\u7684\u660e\u786e\u76ee\u6807\uff0c\u4fdd\u9669\u4ee3\u7406\u4eba\u53ef\u80fd\u4ecd\u7136\u96be\u4ee5\u627e\u5230\u5408\u9002\u7684\u6570\u636e\u96c6\u6216\u63d0\u4f9b\u6700\u4f73\u89c1\u89e3\u6240\u9700\u7684\u5de5\u5177\u3002  <\/p>\n\n<p>\u5c06\u76ee\u6807\u653e\u5728\u9996\u4f4d\u4e5f\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u673a\u6784\u8282\u7701\u5de5\u5177\u8d39\u7528\u3002\n\u4f8b\u5982\uff0c\u201c&#8217;\u4fdd\u9669&#8217;\u8fd9\u4e2a\u8bcd\u76ee\u524d\u662f Google AdWords \u6bcf\u6b21\u70b9\u51fb\u6210\u672c \uff08CPC\uff09 \u5e7f\u544a\u7cfb\u5217\u4e2d\u53ef\u8d2d\u4e70\u7684\u7b2c\u4e00\u5927\u6700\u6602\u8d35\u7684\u5173\u952e\u8bcd\uff0c\u201d\u4fdd\u9669\u884c\u4e1a\u5ba2\u6237\u670d\u52a1\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u5546 LeO \u7684\u8054\u5408\u521b\u59cb\u4eba\u517c\u9996\u5e2d\u6267\u884c\u5b98 <a href=\"https:\/\/www.propertycasualty360.com\/2021\/05\/13\/how-insurers-can-maximizing-customer-relationships\/\" target=\"_blank\" rel=\"noreferrer noopener\">Liri Halperin-Segal<\/a> \u6307\u51fa\u3002\n\u4e13\u6ce8\u4e8e\u4ed6\u4eec\u8bd5\u56fe\u5b9e\u73b0\u7684\u76ee\u6807\u7684\u4fdd\u9669\u4ee3\u7406\u673a\u6784\u53ef\u4ee5\u66f4\u8f7b\u677e\u5730\u8ba1\u7b97 AdWords \u6216\u4efb\u4f55\u5176\u4ed6\u5f62\u5f0f\u7684\u6570\u5b57\u63a8\u5e7f\u662f\u5426\u80fd\u63d0\u4f9b\u4ee3\u7406\u673a\u6784\u6240\u5bfb\u6c42\u7684\u6295\u8d44\u56de\u62a5\u3002  <\/p>\n\n<p>\u901a\u5e38\uff0c\u7b54\u6848\u65e2\u4e0d\u662f\u7eaf\u7cb9\u7684\u4eba\u7c7b\u89e3\u51b3\u65b9\u6848\uff0c\u4e5f\u4e0d\u662f\u7eaf\u7cb9\u7684\u6280\u672f\u89e3\u51b3\u65b9\u6848\u3002\n\u5bf9\u4e8e\u8bb8\u591a\u4fdd\u9669\u4ee3\u7406\u4eba\u7684\u76ee\u6807\uff0c\u6700\u4f73\u65b9\u6cd5\u662f\u5728\u4eba\u529b\u548c\u6570\u5b57\u5de5\u4f5c\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861\u3002 <\/p>\n\n<p>\u201c\u7ec4\u7ec7\u5e94\u52aa\u529b\u91c7\u7528\u6df7\u5408\u6a21\u5f0f\uff0c\u5728\u8fd9\u79cd\u6a21\u5f0f\u4e0b\uff0c\u81ea\u52a8\u5316\u548c\u4ee3\u7406\u643a\u624b\u5408\u4f5c\uff0c\u5404\u81ea\u53d1\u6325\u5404\u81ea\u7684\u76f8\u5bf9\u4f18\u52bf\u6765\u652f\u6301\u5ba2\u6237\uff0c\u201d\u5ba2\u6237\u670d\u52a1\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u5546 Majorel \u5317\u7f8e\u3001\u7231\u5c14\u5170\u548c\u4e1c\u5357\u4e9a\u9996\u5e2d\u6267\u884c\u5b98\u517c\u5168\u7403\u5ba2\u6237\u6267\u884c\u526f\u603b\u88c1 <a href=\"https:\/\/www.majorel.com\/future-customer\/expert-view\/4-best-practices-to-balance-technology-and-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fara Haron<\/a> \u8bf4\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-1024x684.jpg\" alt=\"&#x4F18;&#x96C5;&#x7684;&#x5973;&#x6027;&#x4E0A;&#x73ED;&#x65CF;&#x770B;&#x7740;&#x7535;&#x8111;\" class=\"wp-image-10257\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/work-from-office.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u5c06 IT \u90e8\u95e8\u6700\u64c5\u957f\u7684\u4efb\u52a1\u5206\u914d\u7ed9 IT \u90e8\u95e8<\/h2>\n\n<p>\u65b0\u7684\u4fdd\u9669\u6280\u672f\u8fd8\u4e3a\u4fdd\u9669\u4ee3\u7406\u4eba\u63d0\u4f9b\u4e86\u524d\u6240\u672a\u6709\u7684\u673a\u4f1a\uff0c\u4ee5\u5f00\u5c55\u771f\u6b63\u4ee5\u5ba2\u6237\u4e3a\u5bfc\u5411\u7684\u4fdd\u9669\u4e1a\u52a1\u3002\n\u201c\u4fdd\u9669\u79d1\u6280\u516c\u53f8\u6b63\u5728\u6709\u6548\u5730\u91c7\u53d6\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u9700\u6c42\u89c2\u70b9\uff0c\u89e3\u51b3\u8fd9\u4e9b\u9700\u6c42\uff0c\u5e76\u521b\u5efa\u4e00\u4e2a\u4eba\u793e\u533a\uff0c\u201dBottech \u96c6\u56e2\u9996\u5e2d MGA \u5b98 <a href=\"https:\/\/hbr.org\/resources\/pdfs\/comm\/salesforce\/AcceleratingChangeinInsuranceDistributionThroughTechnology.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Rob Bauer<\/a> \u8bf4\u3002 <\/p>\n\n<p>\u201c\u8fd9\u662f\u5173\u4e8e\u901a\u8fc7\u6570\u5b57\u65b9\u5f0f\u5feb\u901f\u6709\u6548\u5730\u5b8c\u6210\u7b80\u5355\u7684\u4e8b\u60c5\uff0c\u8fd9\u6837\u60a8\u5c31\u53ef\u4ee5\u817e\u51fa\u4eba\u4eec\u7684\u65f6\u95f4\u4e13\u6ce8\u4e8e\u5ba2\u6237\u9700\u8981\u4eba\u60c5\u5473\u7684\u65f6\u523b\uff0c\u201dChubb \u9996\u5e2d\u6570\u5b57\u5b98 <a href=\"https:\/\/www.insurancebusinessmag.com\/us\/news\/technology\/digital-transformation-must-happen-across-entire-insurance-ecosystem-226451.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Sean Ringsted<\/a> \u8bf4\u3002\n\u901a\u8fc7\u81ea\u52a8\u6267\u884c\u65e5\u5e38\u4efb\u52a1\uff0c\u4fdd\u9669\u4ee3\u7406\u4eba\u53ef\u4ee5\u817e\u51fa\u65f6\u95f4\u548c\u7cbe\u529b\u4e0e\u9762\u4e34\u9006\u5883\u548c\u635f\u5931\u7684\u5ba2\u6237\u5728\u4e00\u8d77\uff0c\u63d0\u4f9b\u4efb\u4f55\u6280\u672f\u90fd\u65e0\u6cd5\u63d0\u4f9b\u7684\u540c\u7406\u5fc3\u3001\u6559\u80b2\u548c\u652f\u6301\u3002 <\/p>\n\n<p>\u5728\u81ea\u52a8\u5316\u548c\u4eba\u673a\u4ea4\u4e92\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861\u81f3\u5173\u91cd\u8981\u3002<\/p>\n\n<p>\u81ea\u52a8\u6267\u884c\u67d0\u4e9b\u65e5\u5e38\u4efb\u52a1\uff08\u5982\u586b\u5199\u8868\u683c\uff09\u53ef\u4ee5\u8282\u7701\u65f6\u95f4\u3001\u63d0\u9ad8\u6570\u636e\u51c6\u786e\u6027\u5e76\u4f7f\u5ea7\u5e2d\u80fd\u591f\u4e13\u6ce8\u4e8e\u5ba2\u6237\u3002\n\u7136\u800c\uff0c\u91cd\u8981\u7684\u662f\u8981\u7ad9\u5728\u5ba2\u6237\u7684\u89d2\u5ea6\uff0c\u68c0\u67e5\u81ea\u52a8\u5316\u7684\u4f7f\u7528\u5982\u4f55\u5f71\u54cd\u5ba2\u6237\u5bf9\u5355\u4e2a\u4ee3\u7406\u4eba\u548c\u6574\u4e2a\u4fdd\u9669\u673a\u6784\u7684\u6574\u4f53\u4f53\u9a8c\uff0cPropertyCasualty360 \u7684 <a href=\"https:\/\/www.propertycasualty360.com\/2019\/11\/05\/keeping-the-human-touch-in-the-digital-insurance-age\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Zimmermann<\/a> \u5199\u9053\u3002 <\/p>\n\n<p>\u201c\u5982\u679c\u4f60\u5b8c\u5168\u81ea\u52a8\u5316\u63a5\u6536\u8fc7\u7a0b\uff0c\u5305\u62ec\u505a\u9648\u8ff0\uff0c\u6211\u8ba4\u4e3a\u4f60\u771f\u7684\u4f1a\u5fd8\u8bb0\u67d0\u4eba\u5728\u9762\u8bd5\u4e2d\u8bf4\u7684\u4e00\u4e9b\u7ec6\u5fae\u5dee\u522b\uff0c\u201dGallagher \u7684\u7406\u8d54\u987e\u95ee <a href=\"https:\/\/riskandinsurance.com\/automation-versus-the-human-touch-in-claims-management-theres-got-to-be-a-balance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jay Gates<\/a> \u8bf4\u3002<\/p>\n\n<p>\u76f8\u53cd\uff0c\u91cd\u8981\u7684\u662f\u8981\u5728\u4efb\u4f55\u7ed9\u5b9a\u65f6\u523b\u5e73\u8861\u81ea\u52a8\u5316\u7684\u597d\u5904\u4e0e\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u5141\u8bb8\u4eba\u5de5\u4ee3\u7406\u4ecb\u5165\u6216\u8c03\u89e3\u4ea4\u4e92\uff0c\u4ee5\u4fbf\u5ba2\u6237\u4e0e\u4ee3\u7406\u6253\u4ea4\u9053\uff0c\u5373\u4f7f\u4ee3\u7406\u4f7f\u7528\u652f\u6301 AI \u6216\u81ea\u52a8\u5316\u7684\u6280\u672f\u6765\u5b8c\u6210\u67d0\u4e9b\u4efb\u52a1\u3002<\/p>\n\n<p>\u201c\u5728\u67d0\u4e9b\u60c5\u51b5\u4e0b\uff0c\u5373\u4f7f\u6280\u672f\u53ef\u4ee5\u505a\u5f97\u8db3\u591f\u597d\uff0c\u6211\u4eec\u4ecd\u7136\u5e0c\u671b\u4e0e\u4e00\u4e2a\u4eba\u6253\u4ea4\u9053\uff0c\u201dTechCrunch \u7684 <a href=\"https:\/\/techcrunch.com\/2017\/01\/15\/technology-cant-replace-the-human-touch\/?guccounter=1\" target=\"_blank\" rel=\"noreferrer noopener\">Ron Miller<\/a> \u5199\u9053\u3002\n\u4fdd\u9669\u5ba2\u6237\u6709\u5f88\u591a\u7406\u7531\u66f4\u559c\u6b22\u4e0e\u4eba\u5de5\u4fdd\u9669\u4ee3\u7406\u4eba\u5408\u4f5c\u3002\n\u4f8b\u5982\uff0c\u5ba2\u6237\u5728\u8d2d\u4e70\u4fdd\u9669\u65f6\u901a\u5e38\u5e0c\u671b\u4eba\u7c7b\u4e13\u5bb6\u56de\u7b54\u4ed6\u4eec\u7684\u95ee\u9898\uff0c\u5e76\u4e14\u5f53\u4ed6\u4eec\u9700\u8981\u63d0\u51fa\u7d22\u8d54\u65f6\uff0c\u4ed6\u4eec\u901a\u5e38\u4f1a\u4ece\u4eba\u7c7b\u7684\u540c\u7406\u5fc3\u548c\u652f\u6301\u4e2d\u53d7\u76ca\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-1024x683.jpg\" alt=\"\" class=\"wp-image-10247\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/people-at-the-office.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u5c06 Teams \u91cd\u65b0\u5b9a\u4f4d\u4e3a\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u89d2\u8272<\/h2>\n\n<p>\u751a\u81f3\u5728 COVID-19 \u5927\u6d41\u884c\u4e4b\u524d\uff0c\u5ba2\u6237\u5728\u6570\u5b57\u73af\u5883\u4e2d\u4e0e\u4fdd\u9669\u4ee3\u7406\u4eba\u548c\u4fdd\u9669\u516c\u53f8\u4e92\u52a8\u7684\u610f\u613f\u5c31\u5728\u589e\u52a0\u3002\n\u65b0\u51a0\u75ab\u60c5\u7a81\u5982\u5176\u6765\u5730\u8feb\u4f7f\u4eba\u4eec\u8fc7\u6e21\u5230\u6570\u5b57\u73af\u5883\uff0c\u5e76\u56e0\u6b64\u800c\u82b1\u8d39\u7684\u65f6\u95f4\u8fdb\u4e00\u6b65\u52a0\u901f\u4e86\u8fd9\u4e00\u8d8b\u52bf\u3002 <\/p>\n\n<p>\u5982\u4eca\uff0c\u201c\u5ba2\u6237\u5e0c\u671b\u968f\u65f6\u968f\u5730\u901a\u8fc7\u5404\u79cd\u6e20\u9053\u548c\u5e73\u53f0\u4e0e\u987e\u95ee [in insurance] \u4e92\u52a8\u3002\n\u56e0\u6b64\uff0c\u4ee3\u7406\u4eba\u91c7\u7528\u4e86\u6570\u5b57\u901a\u4fe1\u65b9\u6cd5\u6765\u5bfb\u627e\u6f5c\u5728\u5ba2\u6237\u548c\u5efa\u7acb\u6301\u7eed\u7684\u5ba2\u6237\u5173\u7cfb\uff0c\u201cAIG \u4eba\u5bff\u4fdd\u9669\u4ea7\u54c1\u7ba1\u7406\u4e3b\u7ba1 <a href=\"https:\/\/insurancenewsnet.com\/innarticle\/technology-taking-client-engagement-to-the-next-level\" target=\"_blank\" rel=\"noreferrer noopener\">Marjorie \u9a6c<\/a> \u5199\u9053\u3002 <\/p>\n\n<p>\u867d\u7136\u5ba2\u6237\u5bf9\u6570\u5b57\u6280\u672f\u66f4\u719f\u6089\uff0c\u4f46\u4ed6\u4eec\u5e76\u4e0d\u51c6\u5907\u4ec5\u5728\u6570\u5b57\u73af\u5883\u4e2d\u5b8c\u6210\u6240\u6709\u4e1a\u52a1\uff0c\u4ec5\u9760\u57fa\u4e8e AI \u7684\u81ea\u52a8\u5316\u5de5\u5177\u63d0\u4f9b\u5e2e\u52a9\u3002\n\u76f8\u53cd\uff0c\u5ba2\u6237\u4ecd\u7136\u5bfb\u6c42\u4e00\u79cd\u4eba\u9645\u5173\u7cfb\uff0c\u4f46\u8fd9\u79cd\u5173\u7cfb\u662f\u7531\u81ea\u52a8\u5316\u6280\u672f\u63d0\u4f9b\u4fe1\u606f\u548c\u652f\u6301\u7684\u3002 <\/p>\n\n<p>\u867d\u7136\u81ea\u52a8\u5316\u7cfb\u7edf\u53ef\u4ee5\u89e3\u51b3\u5ba2\u6237\u7684\u8bb8\u591a\u8868\u9762\u95ee\u9898\u548c\u9700\u6c42\uff0c\u4f46\u5b83\u4eec\u4e0d\u80fd\u5b8c\u5168\u53d6\u4ee3\u4eba\u7c7b\u4fdd\u9669\u4ee3\u7406\u4eba\uff0c\u56e0\u4e3a AI \u65e0\u6cd5\u771f\u6b63\u7406\u89e3\u5bf9\u5b83\u8bf4\u7684\u8bdd\u3002\n\u56e0\u6b64\uff0c\u8be5\u7cfb\u7edf\u9002\u5e94\u4eba\u7c7b\u8bed\u97f3\u548c\u884c\u4e3a\u81ea\u7136\u53d8\u5316\u7684\u80fd\u529b\u53d7\u5230\u9650\u5236\uff0c\u4eba\u5de5\u667a\u80fd\u773c\u52a8\u8ffd\u8e2a\u6280\u672f\u63d0\u4f9b\u5546 Smart Eye \u7684\u9996\u5e2d\u8425\u9500\u5b98 <a href=\"https:\/\/www.digitaltrends.com\/cool-tech\/rise-of-emotion-tracking-tech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gabi Zijderveld<\/a> \u8bf4\u3002 <\/p>\n\n<p>\u56e0\u6b64\uff0c\u6700\u6709\u6548\u5730\u91c7\u7528\u81ea\u52a8\u5316\u7684\u4fdd\u9669\u673a\u6784\u5c06\u8ba4\u8bc6\u5230\u5176\u6570\u5b57\u5de5\u5177\u7684\u5c40\u9650\u6027\u3002\n\u4ed6\u4eec\u8fd8\u5c06\u5e2e\u52a9\u4ee3\u7406\u5546\u548c\u5458\u5de5\u6295\u8d44\u4e8e\u4ed6\u4eec\u7684\u4eba\u9645\u4ea4\u5f80\u6280\u80fd\uff0c\u4e13\u6ce8\u4e8e\u5ba2\u6237\u5173\u7cfb\u4e2d\u7684\u4eba\u4e3a\u56e0\u7d20\uff0c\u4ee5\u4f18\u5316\u5ba2\u6237\u4f53\u9a8c\u3002 <\/p>\n\n<p>\u65e9\u671f\u91c7\u7528\u57fa\u4e8e AI \u7684\u6280\u672f\u6765\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\uff0c\u5ba2\u6237\u8ba4\u53ef\u5ea6\u6709\u6240\u63d0\u9ad8\uff0c\u5229\u6da6\u7387\u63d0\u9ad8\uff0c\u5728\u5176\u884c\u4e1a\u4e2d\u5177\u6709\u66f4\u5f3a\u7684\u7ade\u4e89\u5730\u4f4d\u3002\n\u7136\u800c\uff0c\u201c\u90a3\u4e9b\u6700\u6210\u529f\u7684\u4eba\u5f3a\u8c03\u4e86\u5728\u90e8\u7f72\u9ad8\u7ea7 AI \u5de5\u5177\u548c\u5229\u7528\u4eba\u7c7b\u4ee3\u7406\u7684\u6280\u80fd\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861\u7684\u91cd\u8981\u6027\uff0c\u201dContent Guru \u7684\u603b\u76d1 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/08\/13\/why-ai-is-the-future-of-delivering-customer-experiences-with-a-human-touch\/?sh=669f0dc6515d\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Taylor<\/a> \u5199\u9053\u3002 <\/p>\n\n<p>\u81ea\u52a8\u5316\u4ee3\u7406\u7684\u5de5\u4f5c\u6709\u52a9\u4e8e\u589e\u5f3a\u5ba2\u6237\u4f53\u9a8c\uff0c\u800c\u4e0d\u4f1a\u8ba9\u5ba2\u6237\u4e0d\u77e5\u6240\u63aa\u3002\n\u5f53\u5ea7\u5e2d\u80fd\u591f\u83b7\u5f97\u652f\u6301 AI \u7684\u3001\u57fa\u4e8e\u6570\u636e\u7684\u6d1e\u5bdf\u4ee5\u53ca\u6709\u52a9\u4e8e\u81ea\u52a8\u6267\u884c\u65e5\u5e38\u4efb\u52a1\u7684\u5de5\u5177\u65f6\uff0c\u4ed6\u4eec\u53ef\u4ee5\u82b1\u66f4\u591a\u65f6\u95f4\u5173\u6ce8\u5ba2\u6237\u7684\u9700\u6c42\u3002\n\u5bf9\u4e8e\u5ba2\u6237\u6765\u8bf4\uff0c\u7ed3\u679c\u662f\u66f4\u597d\u7684\u4fdd\u9669\u4f53\u9a8c\u3002  <\/p>\n\n<p>\u201c\u5bf9\u4e8e\u5ba2\u6237\u65c5\u7a0b\uff0c\u56e2\u961f\u5e94\u8be5\u4ece\u5ba2\u6237\u5bf9\u6d41\u7a0b\u7684\u770b\u6cd5\u5f00\u59cb\uff0c\u5e76\u5728\u77ed\u65f6\u95f4\u5185\u4ece\u6210\u672c\u548c\u5ba2\u6237\u7684\u89d2\u5ea6\u5f00\u53d1\u4f18\u5316\u7684\u4f53\u9a8c\uff0c\u201d <a href=\"https:\/\/www.mckinsey.com\/~\/media\/McKinsey\/dotcom\/client_service\/Financial%20Services\/Latest%20thinking\/%20Insurance\/Making_of_a_digital_insurer_2015.ashx\" target=\"_blank\" rel=\"noreferrer noopener\">Tanguy Catlin<\/a> \u548c\u9ea6\u80af\u9521\u7684\u7814\u7a76\u4eba\u5458\u5199\u9053\u3002\n\u5b9e\u65bd\u6b63\u786e\u7684\u6280\u672f\uff0c\u4e13\u6ce8\u4e8e\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u7684\u76ee\u6807\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u4ee3\u7406\u4eba\u5efa\u7acb\u66f4\u7262\u56fa\u7684\u5173\u7cfb\u3002 <\/p>\n\n<p><em>\u56fe\u7247\u6765\u81ea\uff1adeagreez\/\u00a9123RF.com\uff0c primagefactory\/\u00a9123RF.com\uff0c michaeljung\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6570\u5b57\u5316\u98a0\u8986\u98a0\u8986\u4e86\u4fdd\u9669\u4e1a\uff0c\u4ee3\u7406\u4eba\u4e5f\u4e0d\u80fd\u5e78\u514d\u3002 \u7136\u800c\uff0c\u8bb8\u591a\u673a\u6784\u5728\u6570\u5b57\u5316\u8f6c\u578b\u65b9\u9762\u843d\u540e\uff0c\u66f4\u559c\u6b22\u6210\u719f\u7684\u4e1a\u52a1\u65b9\u5f0f\u3002 \u5e76\u975e\u6240 [&hellip;]<\/p>\n","protected":false},"featured_media":10268,"template":"","insight-category":[],"class_list":["post-19099","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/19099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media\/10268"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=19099"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=19099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}