{"id":19089,"date":"2024-09-19T23:31:12","date_gmt":"2024-09-20T04:31:12","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e4%b8%ba%e4%bb%80%e4%b9%88%e7%94%9f%e6%b4%bb%e8%b4%a8%e9%87%8f%e6%98%af%e4%bb%bb%e4%bd%95%e4%bf%9d%e9%99%a9%e5%b9%b3%e5%8f%b0%e7%9a%84%e5%bf%85%e5%a4%87%e6%9d%a1%e4%bb%b6\/"},"modified":"2024-09-19T23:31:13","modified_gmt":"2024-09-20T04:31:13","slug":"%e4%b8%ba%e4%bb%80%e4%b9%88%e7%94%9f%e6%b4%bb%e8%b4%a8%e9%87%8f%e6%98%af%e4%bb%bb%e4%bd%95%e4%bf%9d%e9%99%a9%e5%b9%b3%e5%8f%b0%e7%9a%84%e5%bf%85%e5%a4%87%e6%9d%a1%e4%bb%b6","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e4%b8%ba%e4%bb%80%e4%b9%88%e7%94%9f%e6%b4%bb%e8%b4%a8%e9%87%8f%e6%98%af%e4%bb%bb%e4%bd%95%e4%bf%9d%e9%99%a9%e5%b9%b3%e5%8f%b0%e7%9a%84%e5%bf%85%e5%a4%87%e6%9d%a1%e4%bb%b6\/","title":{"rendered":"\u4e3a\u4ec0\u4e48\u751f\u6d3b\u8d28\u91cf\u662f\u4efb\u4f55\u4fdd\u9669\u5e73\u53f0\u7684\u5fc5\u5907\u6761\u4ef6"},"content":{"rendered":"\n<p>\u6570\u5b57\u9769\u547d\u4f7f\u516c\u53f8\u80fd\u591f\u6536\u96c6\u548c\u5206\u6790\u6bd4\u4ee5\u5f80\u66f4\u591a\u7684\u6570\u636e\uff0c\u4ece\u800c\u505a\u51fa\u66f4\u597d\u7684\u51b3\u7b56\u3002\n\u7136\u800c\uff0c\u8fd9\u79cd\u65e5\u76ca\u7cbe\u7ec6\u7684\u6570\u636e\u4e5f\u610f\u5473\u7740\u5ba2\u6237\u5f00\u59cb\u671f\u671b\u4ed6\u4eec\u7684\u4fdd\u9669\u516c\u53f8\u6216\u4ee3\u7406\u4eba\u80fd\u591f\u63d0\u4f9b\u4e2a\u6027\u5316\u3001\u9ad8\u8d28\u91cf\u7684\u4f53\u9a8c\u3002 <\/p>\n\n<p>\u4e00\u6bb5\u65f6\u95f4\u4ee5\u6765\uff0c\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u90fd\u5728\u52aa\u529b\u5bfb\u627e\u5408\u9002\u7684\u5de5\u5177\uff0c\u4ee5\u4fbf\u5728\u6570\u5b57\u73af\u5883\u4e2d\u63d0\u4f9b\u9ad8\u8d28\u91cf\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\n\u5982\u4eca\uff0c <a href=\"https:\/\/www.boltinsurance.com\/product-unify\" target=\"_blank\" rel=\"noreferrer noopener\">\u50cf bolt Exchange Unify<\/a> \u8fd9\u6837\u7684\u5de5\u5177\u6bcf\u6b21\u90fd\u5e2e\u52a9\u4e3a\u6bcf\u4f4d\u5ba2\u6237\u63d0\u4f9b\u8fd9\u79cd\u4f53\u9a8c\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u5728\u7ebf\u751f\u6d3b\u8d28\u91cf\u4e5f\u5f88\u91cd\u8981<\/h2>\n\n<p>\u4e0d\u65ad\u589e\u52a0\u7684\u751f\u6d3b\u538b\u529b\uff0c\u52a0\u4e0a\u5927\u6d41\u884c\u548c\u5176\u4ed6\u707e\u96be\uff0c\u4f7f\u8bb8\u591a\u4eba\u6e34\u671b\u63d0\u9ad8\u751f\u6d3b\u8d28\u91cf\u3002<\/p>\n\n<p>\u867d\u7136\u6709\u4e9b\u4eba\u5173\u6ce8\u6570\u5b57\u9886\u57df\u4e4b\u5916\u7684\u751f\u6d3b\u8d28\u91cf\uff0c\u4f46\u6280\u672f\u5df2\u7ecf\u6df1\u6df1\u690d\u6839\u4e8e\u6211\u4eec\u7684\u751f\u6d3b\u4e2d\uff0c\u4ee5\u81f3\u4e8e\u6570\u5b57\u751f\u6d3b\u8d28\u91cf\u4e0d\u80fd\u518d\u4e0e\u975e\u6570\u5b57\u751f\u6d3b\u8d28\u91cf\u5206\u5f00\u3002\n\u76f8\u53cd\uff0c\u5bfb\u6c42\u4e0e\u65b0\u5ba2\u6237\u548c\u73b0\u6709\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb\u7684\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u5fc5\u987b\u5173\u6ce8\u7ebf\u4e0a\u548c\u7ebf\u4e0b\u7684\u751f\u6d3b\u8d28\u91cf\u3002 <\/p>\n\n<p>\u5ba2\u6237\u4f53\u9a8c\u7684\u8d28\u91cf\u5f88\u91cd\u8981\uff0c\u56e0\u4e3a\u5ba2\u6237\u8d8a\u6765\u8d8a\u613f\u610f\u6539\u53d8\u4ed6\u4eec\u7684\u8d2d\u7269\u548c\u6d88\u8d39\u4e60\u60ef\uff0c\u4ee5\u5e94\u5bf9\u7cdf\u7cd5\u7684\u670d\u52a1\u3002\n\u4f8b\u5982\uff0c\u5728\u666e\u534e\u6c38\u9053\u7684\u4e00\u9879\u8c03\u67e5\u4e2d\uff0c\u7814\u7a76\u4eba\u5458 <a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Tom Puthiyamadam \u548c Jos\u00e9 Reyes<\/a> \u53d1\u73b0\uff0c\u201c\u5373\u4f7f\u4eba\u4eec\u559c\u6b22\u4e00\u5bb6\u516c\u53f8\u6216\u4ea7\u54c1\uff0c59% \u7684\u4eba\u4e5f\u4f1a\u5728\u51e0\u6b21\u7cdf\u7cd5\u7684\u7ecf\u5386\u540e\u8d70\u5f00\uff0c17% \u7684\u4eba\u4f1a\u5728\u4e00\u6b21\u7cdf\u7cd5\u7684\u7ecf\u5386\u540e\u79bb\u5f00\u3002 <\/p>\n\n<p>\u4e3a\u5ba2\u6237\u63d0\u4f9b\u826f\u597d\u7684\u6570\u5b57\u4f53\u9a8c\u4e5f\u4e0d\u4f1a\u4ee5\u5ba2\u6237\u5bf9\u5e73\u53f0\u6216\u7f51\u7ad9\u7684\u67e5\u770b\u6216\u5bfc\u822a\u800c\u7ed3\u675f\u3002\n\u6b63\u786e\u7684\u6280\u672f\u53ef\u4ee5\u5e2e\u52a9\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u66f4\u9ad8\u6548\u5730\u5b8c\u6210\u81ea\u5df1\u7684\u5de5\u4f5c\uff0c\u4ece\u800c\u52a0\u5feb\u54cd\u5e94\u65f6\u95f4\uff0c\u5e76\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u8be6\u7ec6\u3001\u66f4\u6709\u7ecf\u9a8c\u7684\u5efa\u8bae\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0cbolt Exchange Unify \u5141\u8bb8\u4ee3\u7406\u4eba\u4ece\u53bf\u5185\u7684\u4efb\u4f55\u5730\u65b9\u901a\u8fc7\u5355\u4e00\u754c\u9762\u53d1\u5e03\u6765\u81ea\u591a\u4e2a\u8fd0\u8425\u5546\u7684\u62a5\u4ef7\u3001\u7ed1\u5b9a\u4fdd\u5355\u5e76\u4e0e\u4fdd\u9669\u5ba2\u6237\u8054\u7cfb\u3002\n\u901a\u8fc7\u81ea\u52a8\u6267\u884c\u67d0\u4e9b\u65e5\u5e38\u4efb\u52a1\uff08\u5982\u8868\u5355\u586b\u5199\uff09\u5e76\u5c06\u5927\u91cf\u4fdd\u9669\u4fe1\u606f\u6574\u5408\u5230\u4e00\u4e2a\u5e73\u53f0\u4e2d\uff0cbolt Exchange Unify \u4f7f\u4ee3\u7406\u4eba\u66f4\u5bb9\u6613\u4e13\u6ce8\u4e8e\u4e2a\u4eba\u4fdd\u9669\u5ba2\u6237\u7684\u9700\u6c42\u3002\n\u8fd9\u79cd\u4eba\u9645\u5173\u7cfb\u63d0\u9ad8\u4e86\u5ba2\u6237\u3001\u4ee3\u7406\u548c\u8fd0\u8425\u5546\u7684\u4f53\u9a8c\u8d28\u91cf\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/happy-women-1024x683.jpg\" alt=\"&#x6210;&#x529F;&#x7684; frelancer\" class=\"wp-image-10277\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/happy-women-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/happy-women-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/happy-women-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/happy-women.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u63d0\u9ad8\u6570\u5b57\u5ba2\u6237\u4f53\u9a8c\u7684\u8d28\u91cf<\/h2>\n\n<p>\u7531\u4e8e\u4fdd\u9669\u4ee3\u7406\u4eba\u548c\u4fdd\u9669\u516c\u53f8\u6709\u65e0\u6570\u7684\u6570\u5b57\u5de5\u5177\u53ef\u4f9b\u4f7f\u7528\uff0c\u8981\u627e\u5230\u4e00\u4e2a\u660e\u786e\u5173\u6ce8\u5ba2\u6237\u4f53\u9a8c\u7684\u6570\u5b57\u5de5\u5177\u4f3c\u4e4e\u4ee4\u4eba\u751f\u754f\u3002\n\u5f53\u60a8\u4e86\u89e3\u63d0\u9ad8\u6570\u5b57\u751f\u6d3b\u8d28\u91cf\u548c\u589e\u5f3a\u5ba2\u6237\u4f53\u9a8c\u6240\u9700\u7684\u5173\u952e\u529f\u80fd\u65f6\uff0c\u5b83\u4f1a\u53d8\u5f97\u66f4\u5bb9\u6613\u3002 <\/p>\n\n<p>\u9996\u5148\uff0c\u50cf bolt Exchange Unify \u8fd9\u6837\u63d0\u4f9b\u54cd\u5e94\u5f0f\u8868\u5355\u7684\u5e73\u53f0\u53ef\u4ee5\u8ba9\u4ee3\u7406\u7684\u5de5\u4f5c\u66f4\u8f7b\u677e\uff0c\u4f7f\u4ed6\u4eec\u80fd\u591f\u4e3a\u6bcf\u4f4d\u5ba2\u6237\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u5173\u6ce8\u3002\n\u54cd\u5e94\u5f0f\u8868\u5355\u6765\u81ea\u591a\u4e2a\u4fe1\u606f\u6e90\uff0c\u4f8b\u5982\u5ba2\u6237\u8f93\u5165\u7684\u4fe1\u606f\u548c\u6536\u96c6\u6709\u5173\u5ba2\u6237\u3001\u5176\u8d44\u4ea7\u548c\u4e1a\u52a1\u7684\u5e7f\u6cdb\u6570\u636e\u7684\u6570\u636e\u5e93\u3002 <\/p>\n\n<p>\u6709\u4e86\u8fd9\u4e9b\u4fe1\u606f\uff0c\u4ee3\u7406\u53ef\u4ee5\u66f4\u5feb\u5730\u9a8c\u8bc1\u5173\u952e\u7ec6\u8282\u3002\n\u4ed6\u4eec\u8fd8\u53ef\u4ee5\u4e3a\u5ba2\u6237\u63d0\u4f9b\u6709\u5173\u6700\u4f73\u4fdd\u9669\u9009\u9879\u7684\u66f4\u597d\u89c1\u89e3\u3002 <\/p>\n\n<p>\u540c\u6837\uff0c\u52a8\u6001\u4ea7\u54c1\u5217\u8868\u53ef\u4ee5\u63d0\u4f9b\u66f4\u597d\u7684\u6570\u5b57\u4f53\u9a8c\u3002\n\u5f53\u4ee3\u7406\u5546\u5728 bolt Exchange Unify \u5e73\u53f0\u5185\u4e0e\u5ba2\u6237\u5408\u4f5c\u65f6\uff0c\u4ed6\u4eec\u4f1a\u770b\u5230\u6765\u81ea\u5404\u79cd\u8fd0\u8425\u5546\u7684\u62a5\u4ef7\uff0c\u8fd9\u4e9b\u62a5\u4ef7\u4f1a\u66f4\u65b0\u4ee5\u53cd\u6620\u6709\u5173\u5ba2\u6237\u53ca\u5176\u7279\u5b9a\u9700\u6c42\u7684\u6700\u4f73\u53ef\u7528\u4fe1\u606f\u3002\n\u8fd9\u4e9b\u4ea7\u54c1\u5217\u8868\u4f7f\u5ea7\u5e2d\u80fd\u591f\u66f4\u6df1\u5165\u5730\u4e86\u89e3\u53ef\u7528\u7684\u4fdd\u9669\u9009\u9879\uff0c\u4ece\u800c\u4f7f\u4ed6\u4eec\u80fd\u591f\u66f4\u5feb\u5730\u63d0\u51fa\u66f4\u52a0\u4e2a\u6027\u5316\u7684\u63a8\u8350\u3002  <\/p>\n\n<p>\u5bf9\u66f4\u597d\u5ba2\u6237\u4f53\u9a8c\u7684\u9700\u6c42\u5e76\u975e\u4fdd\u9669\u4e1a\u6240\u72ec\u6709\u3002\n\u5728\u5404\u4e2a\u884c\u4e1a\uff0c\u516c\u53f8\u90fd\u770b\u5230\u4e86\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u7684\u5fc5\u8981\u6027\uff0c\u5e76\u5e0c\u671b\u4ece\u4ed6\u4eec\u7684\u52aa\u529b\u4e2d\u770b\u5230\u5177\u4f53\u6210\u679c\u3002 <\/p>\n\n<p>\u9ea6\u80af\u9521 <a href=\"https:\/\/www.mckinsey.com\/business-functions\/marketing-and-sales\/our-insights\/prediction-the-future-of-cx\" target=\"_blank\" rel=\"noreferrer noopener\">\uff08McKinsey\uff09 \u7684 Rachel Diebner<\/a> \u548c\u5176\u4ed6\u7814\u7a76\u4eba\u5458\u5199\u9053\uff0c\u6295\u8d44\u4e8e\u63d0\u9ad8\u5ba2\u6237\u6570\u5b57\u751f\u6d3b\u8d28\u91cf\u7684\u516c\u53f8\u53ef\u80fd\u4f1a\u6bd4\u72b9\u8c6b\u4e0d\u51b3\u7684\u516c\u53f8\u83b7\u5f97\u4f18\u52bf\u3002\n\u50cf bolt Exchange Unify \u8fd9\u6837\u7684\u5de5\u5177\u53ef\u4ee5\u5e2e\u52a9\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u5e76\u63d0\u9ad8\u4ee3\u7406\u7684\u5de5\u4f5c\u6548\u7387\u3002 <\/p>\n\n<p><em>\u56fe\u7247\u6765\u81ea\uff1a fizkes\/\u00a9123RF.com\uff0c milkos\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6570\u5b57\u9769\u547d\u4f7f\u516c\u53f8\u80fd\u591f\u6536\u96c6\u548c\u5206\u6790\u6bd4\u4ee5\u5f80\u66f4\u591a\u7684\u6570\u636e\uff0c\u4ece\u800c\u505a\u51fa\u66f4\u597d\u7684\u51b3\u7b56\u3002 \u7136\u800c\uff0c\u8fd9\u79cd\u65e5\u76ca\u7cbe\u7ec6\u7684\u6570\u636e\u4e5f\u610f\u5473\u7740\u5ba2\u6237\u5f00\u59cb\u671f [&hellip;]<\/p>\n","protected":false},"featured_media":10288,"template":"","insight-category":[],"class_list":["post-19089","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/19089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media\/10288"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=19089"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=19089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}