{"id":18792,"date":"2024-09-19T20:55:32","date_gmt":"2024-09-20T01:55:32","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e5%9c%a8%e4%bf%9d%e9%99%a9%e6%95%b0%e5%ad%97%e5%8c%96%e8%bd%ac%e5%9e%8b%e4%b8%ad%e9%87%8d%e6%96%b0%e4%bb%a5%e7%94%a8%e6%88%b7%e4%b8%ba%e4%b8%ad%e5%bf%83\/"},"modified":"2024-09-19T20:55:34","modified_gmt":"2024-09-20T01:55:34","slug":"%e5%9c%a8%e4%bf%9d%e9%99%a9%e6%95%b0%e5%ad%97%e5%8c%96%e8%bd%ac%e5%9e%8b%e4%b8%ad%e9%87%8d%e6%96%b0%e4%bb%a5%e7%94%a8%e6%88%b7%e4%b8%ba%e4%b8%ad%e5%bf%83","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e5%9c%a8%e4%bf%9d%e9%99%a9%e6%95%b0%e5%ad%97%e5%8c%96%e8%bd%ac%e5%9e%8b%e4%b8%ad%e9%87%8d%e6%96%b0%e4%bb%a5%e7%94%a8%e6%88%b7%e4%b8%ba%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u5728\u4fdd\u9669\u6570\u5b57\u5316\u8f6c\u578b\u4e2d\u91cd\u65b0\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3"},"content":{"rendered":"\n<p>\u6570\u5b57\u5316\u98a0\u8986\u4e3a\u4fdd\u9669\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6237\u5e26\u6765\u4e86\u4e00\u7cfb\u5217\u4ee4\u4eba\u773c\u82b1\u7f2d\u4e71\u7684\u9009\u62e9\u3002\n\u7136\u800c\uff0c\u66f4\u591a\u7684\u6280\u672f\u5e76\u4e0d\u603b\u662f\u597d\u7684\u6280\u672f\uff0c\u5c24\u5176\u662f\u5f53\u5b83\u5e26\u6765\u6df7\u4e71\u800c\u4e0d\u662f\u4fbf\u5229\u65f6\u3002 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<\/p>\n\n<p>\u968f\u7740\u6570\u5b57\u5de5\u5177\u53d8\u5f97\u53f8\u7a7a\u89c1\u60ef\uff0c\u6211\u4eec\u4f7f\u7528\u5b83\u4eec\u7684\u4e60\u60ef\u4e5f\u8d8a\u6765\u8d8a\u666e\u904d\u3002\n\u4f8b\u5982\uff0cGartner \u5ba2\u6237\u670d\u52a1\u548c\u652f\u6301\u526f\u603b\u88c1\u517c\u5206\u6790\u5e08 <a href=\"http:\/\/www.smartcustomerservice.com\/Columns\/Expert-Advice\/Younger-Generations-Increasingly-Self-Serve-Through-Non-Company-Digital-Channels-146615.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Deb Alvord<\/a> \u5199\u9053\uff0c2021 \u5e74 Gartner \u5ba2\u6237\u670d\u52a1\u548c\u652f\u6301\u8c03\u67e5\u53d1\u73b0\uff0c\u4ece\u5a74\u513f\u6f6e\u4e00\u4ee3\u5230 Z \u4e16\u4ee3\u7684\u51e0\u4ee3\u4eba\u90fd\u503e\u5411\u4e8e\u4ee5\u6570\u5b57\u65b9\u5f0f\u5f00\u59cb\u4ed6\u4eec\u7684\u4fdd\u9669\u8d2d\u4e70\u4e4b\u65c5\uff0c\u5373\u4f7f\u4ed6\u4eec\u66f4\u559c\u6b22\u4e0d\u540c\u7684\u521d\u59cb\u8054\u7cfb\u70b9\u3002 <\/p>\n\n<p>\u7136\u800c\uff0c\u76f8\u4fe1\u6280\u672f\u662f\u81ea\u8eab\u7684\u5584\u6e90\u548c\u5c06\u5176\u5e94\u7528\u4e8e\u65e5\u5e38\u751f\u6d3b\u5e76\u4e0d\u603b\u662f\u4e00\u5e06\u98ce\u987a\u3002\n\u65e0\u6cd5\u6ee1\u8db3\u5ba2\u6237\u5b9e\u9645\u9700\u6c42\u7684\u7f51\u7ad9\u3001\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u548c\u5e73\u53f0\u5f80\u5f80\u4f1a\u968f\u7740\u5ba2\u6237\u8f6c\u5411\u4f7f\u7528\u7b80\u5355\u76f4\u89c2\u4e14\u4f7f\u7528\u65b9\u4fbf\u7684\u5de5\u5177\u800c\u840e\u7f29\u3002\n\u540c\u6837\uff0c\u5982\u679c\u4e00\u5bb6\u516c\u53f8\u6295\u8d44\u4e8e\u4e00\u4e2a\u4e0d\u592a\u6ce8\u91cd\u7528\u6237\u754c\u9762\u548c\u7528\u6237\u4f53\u9a8c\u7684\u5e73\u53f0\uff0c\u53ef\u80fd\u4f1a\u53d1\u73b0\u5176\u6295\u8d44\u8d44\u91d1\u88ab\u6d6a\u8d39\u4e86\uff0c\u56e0\u4e3a\u5176\u5458\u5de5\u7ee7\u7eed\u575a\u6301\u719f\u6089\u7684\u5de5\u4f5c\u65b9\u5f0f\uff0c\u800c\u4e0d\u662f\u52aa\u529b\u4f7f\u7528\u4f7f\u4ed6\u4eec\u7684\u5de5\u4f5c\u66f4\u52a0\u56f0\u96be\u7684\u8f6f\u4ef6\u3002  <\/p>\n\n<p>\u201c\u6570\u5b57\u6218\u7565\u4e0d\u662f\u5f00\u53d1\u4e00\u4e2a\u65b0\u7684\u3001&#8217;\u65f6\u9ae6\u7684&#8217;\u7f51\u7ad9\u6216\u63a8\u51fa\u667a\u80fd\u624b\u673a\u5e94\u7528\u7a0b\u5e8f\uff0c\u201d\u7ba1\u7406\u54a8\u8be2\u516c\u53f8 Quincy Analytics \u7684\u8463\u4e8b\u603b\u7ecf\u7406 <a href=\"https:\/\/resources.businesstalentgroup.com\/btg-blog\/digital-transformation-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">Brian Kelley<\/a> \u5199\u9053\u3002\n\u76f8\u53cd\uff0c\u6280\u672f\u9009\u62e9\u5fc5\u987b\u5efa\u7acb\u5728\u5bf9\u9700\u8981\u6ee1\u8db3\u7684\u4e1a\u52a1\u9700\u6c42\u4ee5\u53ca\u5f15\u5bfc\u4eba\u4eec\uff08\u5ba2\u6237\u3001\u5ea7\u5e2d\u548c\u5458\u5de5\uff09\u9996\u5148\u4f7f\u7528\u8be5\u5de5\u5177\u7684\u4eba\u7c7b\u884c\u4e3a\u7684\u6df1\u523b\u7406\u89e3\u4e4b\u4e0a\u3002 <\/p>\n\n<p>\u4e3a\u4e86\u4f7f\u6280\u672f\u4e0e\u4eba\u7c7b\u9700\u6c42\u4fdd\u6301\u4e00\u81f4\uff0c\u4fdd\u9669\u516c\u53f8\u5fc5\u987b\u79bb\u5f00\u6570\u5b57\u9886\u57df\uff0c\u6682\u65f6\u56de\u5f52\u4eba\u7c7b\u3002\n\u5173\u6ce8\u7528\u6237\u4f53\u9a8c\u610f\u5473\u7740\u5173\u6ce8\u4eba\u4eec\u5982\u4f55\u7a7f\u8d8a\u548c\u7406\u89e3\u4e16\u754c\u3002 <\/p>\n\n<p>\u201cUX \u8d85\u8d8a\u4e86\u6570\u5b57\u7528\u6237\u754c\u9762\uff0c\u68c0\u67e5\u4e86\u5ba2\u6237\u5b8c\u6210\u4efb\u52a1\u548c\u4f7f\u7528\u4ea7\u54c1\u548c\u670d\u52a1\u6240\u7ecf\u5386\u7684\u6574\u4f53\u65c5\u7a0b\u3002\u4e86\u89e3\u8fd9\u4e9b\u65c5\u7a0b\u5bf9\u4e8e\u5efa\u7acb\u4fe1\u4efb\u548c\u900f\u660e\u5ea6\u4ee5\u5e2e\u52a9\u5ba2\u6237\u6ee1\u8db3\u4ed6\u4eec\u7684\u4fdd\u9669\u9700\u6c42\u81f3\u5173\u91cd\u8981\uff0c\u201c\u4e13\u4e1a\u670d\u52a1\u54a8\u8be2\u516c\u53f8 Limina \u7684\u8054\u5408\u521b\u59cb\u4eba\u517c\u8d1f\u8d23\u4eba <a href=\"https:\/\/www.uxbooth.com\/articles\/why-ux-is-an-imperative-in-the-insurance-industrys-digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jon Fukuda<\/a> \u5199\u9053\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-1024x683.jpg\" alt=\"&#x60C5;&#x4FA3;&#x5728;&#x8F66;&#x5C55;&#x4E0A;&#x4E0E;&#x6C7D;&#x8F66;&#x7ECF;&#x9500;&#x5546;&#x7B7E;&#x8BA2;&#x5408;&#x540C;&#x3001;&#x4FDD;&#x4FEE;&#x6216;&#x62C5;&#x4FDD;&#xFF0C;&#x586B;&#x5199;&#x7533;&#x8BF7;&#x8868;\" class=\"wp-image-11113\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/signing-contract-with-agent.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u9009\u62e9\u6280\u672f\u65f6\u5982\u4f55\u628a\u7528\u6237\u653e\u5728\u7b2c\u4e00\u4f4d<\/h2>\n\n<p>\u4ece\u5ba2\u6237\u7684\u89d2\u5ea6\u51fa\u53d1\uff0c\u5bf9\u4e8e\u9009\u62e9\u5bf9\u7528\u6237\u6709\u610f\u4e49\u7684\u5e73\u53f0\u81f3\u5173\u91cd\u8981\u3002\n\u7136\u800c\uff0c\u968f\u7740\u5ba2\u6237\u7684\u671f\u671b\u548c\u524d\u666f\u8fc5\u901f\u53d8\u5316\uff0c\u4fdd\u9669\u516c\u53f8\u9700\u8981\u4e86\u89e3\u5ba2\u6237\u76ee\u524d\u6240\u5904\u7684\u4f4d\u7f6e\uff0c\u4ee5\u4fbf\u63d0\u4f9b\u4ed6\u4eec\u6240\u5bfb\u6c42\u7684\u4f53\u9a8c\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c\u5b89\u6c38\u7684 <a href=\"https:\/\/www.ey.com\/en_us\/insurance\/changing-consumer-needs-signal-major-shifts-for-p-c-insurers\" target=\"_blank\" rel=\"noreferrer noopener\">Charlie Mihaliak \u548c Chris Raimondo<\/a> \u5199\u9053\uff0c\u4fdd\u9669\u5ba2\u6237\u73b0\u5728\u66f4\u6709\u53ef\u80fd\u5bfb\u627e\u540c\u65f6\u89e3\u51b3\u4e2a\u4eba\u548c\u5546\u4e1a\u98ce\u9669\u7684\u4fdd\u9669\u3002\n\u968f\u7740\u8d8a\u6765\u8d8a\u591a\u7684\u4eba\u4ece\u4e8b\u517c\u804c\u6216\u8fdc\u7a0b\u5de5\u4f5c\uff0c\u4ed6\u4eec\u770b\u5230\u81ea\u5df1\u7684\u4e2a\u4eba\u751f\u6d3b\u548c\u5546\u4e1a\u751f\u6d3b\u8d8b\u4e8e\u4e00\u81f4\uff0c\u4ed6\u4eec\u5e0c\u671b\u4fdd\u9669\u80fd\u591f\u53cd\u6620\u8fd9\u4e00\u73b0\u5b9e\u3002 <\/p>\n\n<p>\u6b64\u5916\uff0cMihaliak \u548c Raimondo \u8bf4\uff0c\u5ba2\u6237\u5728\u8d2d\u4e70\u4fdd\u9669\u65f6\u5df2\u7ecf\u5f00\u59cb\u8d85\u8d8a\u81ea\u5df1\u7684\u76f4\u63a5\u9700\u6c42\u548c\u5229\u76ca\u3002\n\u9762\u5bf9\u6c14\u5019\u53d8\u5316\u3001\u91ce\u706b\u3001\u98d3\u98ce\u548c\u6d41\u884c\u75c5\u7b49\u4e00\u7cfb\u5217\u81ea\u7136\u98ce\u9669\uff0c\u5ba2\u6237\u73b0\u5728\u66f4\u5173\u5fc3\u4fdd\u9669\u516c\u53f8\u662f\u5426\u8868\u73b0\u4e3a\u8d1f\u8d23\u4efb\u7684\u73af\u5883\u548c\u793e\u4f1a\u516c\u6c11\u3002 <\/p>\n\n<p>\u4fdd\u9669\u516c\u53f8\u4e4b\u95f4\u6709\u4e00\u4e2a\u5e7f\u6cdb\u7684\u5171\u8bc6\uff0c\u5373\u91c7\u7528\u6570\u5b57\u5de5\u5177\u5c06\u63a8\u52a8\u4e2a\u4f53\u4fdd\u9669\u516c\u53f8\u548c\u884c\u4e1a\u5411\u524d\u53d1\u5c55\u3002\n\u7136\u800c\uff0c\u9009\u62e9\u54ea\u4e9b\u5de5\u5177\u5c06\u5f88\u91cd\u8981\u3002\n\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u7684\u5e73\u53f0\u5c06\u5305\u62ec\u4ee5\u4e0b\u529f\u80fd\uff1a  <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u901a\u8fc7\u5728\u7ebf\u751f\u6001\u7cfb\u7edf\u5373\u65f6\u8fde\u63a5\u5230<\/strong> \u5d4c\u5165\u5f0f\u8986\u76d6\u8303\u56f4\u3001\u76f8\u5173\u4ea7\u54c1\u548c\u670d\u52a1\uff0c\u4ee5\u53ca\u4e0e\u5ba2\u6237\u7279\u5b9a\u9700\u6c42\u548c\u67e5\u8be2\u76f4\u63a5\u76f8\u5173\u7684\u5176\u4ed6\u589e\u503c\u9009\u9879\u3002<\/li>\n\n\n\n<li><strong>\u4eba\u5de5\u667a\u80fd<\/strong> \u7528\u4e8e\u5206\u6790\u6a21\u5f0f\u5e76\u4e3a\u8986\u76d6\u8303\u56f4\u5ba2\u6237\u63d0\u4f9b\u5efa\u8bae\uff0c\u5ba2\u6237\u53ef\u80fd\u6ca1\u6709\u610f\u8bc6\u5230\u4ed6\u4eec\u9700\u8981\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u52a8\u5316<\/strong> \u53ef\u89e3\u51b3\u91cd\u590d\u6027\u4efb\u52a1\u5e76\u51cf\u5c11\u9519\u8bef\uff0c\u4f7f\u5ba2\u6237\u548c\u5ea7\u5e2d\u80fd\u591f\u4e13\u6ce8\u4e8e\u7279\u5b9a\u95ee\u9898\u3002<\/li>\n<\/ul>\n\n<p>\u201c\u8be5\u884c\u4e1a\u5df2\u51c6\u5907\u597d\u8fce\u63a5\u4e00\u4e2a\u6709\u76ee\u7684\u7684\u589e\u957f\u65f6\u671f\u201d\uff0c\u56e0\u4e3a\u5b83\u662f\u4ece\u6700\u8fd1\u7684\u6311\u6218\u4e2d\u4ea7\u751f\u7684\uff0c\u5b89\u6c38\u7684 <a href=\"https:\/\/www.ey.com\/en_us\/insurance\/2022-global-insurance-outlook-growing-with-people-purpose-and-tech\" target=\"_blank\" rel=\"noreferrer noopener\">Isabelle Santenac<\/a> \u548c\u5408\u8457\u8005\u5199\u9053\u3002\n\u4e3a\u4e86\u8fce\u63a5\u8fd9\u79cd\u589e\u957f\uff0c\u4fdd\u9669\u516c\u53f8\u9700\u8981\u91c7\u7528\u6709\u76ee\u7684\u5730\u5c06\u7528\u6237\u653e\u5728\u9996\u4f4d\u7684\u5e73\u53f0\u3002 <\/p>\n\n<p><em>\u56fe\u7247\u6765\u81ea\uff1a schantalao\/\u00a9123RF.com\uff0c milkos\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6570\u5b57\u5316\u98a0\u8986\u4e3a\u4fdd\u9669\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6237\u5e26\u6765\u4e86\u4e00\u7cfb\u5217\u4ee4\u4eba\u773c\u82b1\u7f2d\u4e71\u7684\u9009\u62e9\u3002 \u7136\u800c\uff0c\u66f4\u591a\u7684\u6280\u672f\u5e76\u4e0d\u603b\u662f\u597d\u7684\u6280\u672f\uff0c\u5c24\u5176\u662f\u5f53 [&hellip;]<\/p>\n","protected":false},"featured_media":11124,"template":"","insight-category":[],"class_list":["post-18792","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/18792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media\/11124"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=18792"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=18792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}