{"id":18781,"date":"2024-09-19T20:55:24","date_gmt":"2024-09-20T01:55:24","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e5%88%a9%e7%94%a8%e6%8a%80%e6%9c%af%e4%b8%ba%e4%bf%9d%e9%99%a9%e5%ae%a2%e6%88%b7%e6%8f%90%e4%be%9b%e4%bb%96%e4%bb%ac%e9%9c%80%e8%a6%81%e7%9a%84%e4%bd%93%e9%aa%8c\/"},"modified":"2024-09-19T20:55:26","modified_gmt":"2024-09-20T01:55:26","slug":"%e5%88%a9%e7%94%a8%e6%8a%80%e6%9c%af%e4%b8%ba%e4%bf%9d%e9%99%a9%e5%ae%a2%e6%88%b7%e6%8f%90%e4%be%9b%e4%bb%96%e4%bb%ac%e9%9c%80%e8%a6%81%e7%9a%84%e4%bd%93%e9%aa%8c","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/zh-hans\/insights\/%e5%88%a9%e7%94%a8%e6%8a%80%e6%9c%af%e4%b8%ba%e4%bf%9d%e9%99%a9%e5%ae%a2%e6%88%b7%e6%8f%90%e4%be%9b%e4%bb%96%e4%bb%ac%e9%9c%80%e8%a6%81%e7%9a%84%e4%bd%93%e9%aa%8c\/","title":{"rendered":"\u5229\u7528\u6280\u672f\u4e3a\u4fdd\u9669\u5ba2\u6237\u63d0\u4f9b\u4ed6\u4eec\u9700\u8981\u7684\u4f53\u9a8c"},"content":{"rendered":"\n<p>\u8fd1\u5e74\u6765\uff0c\u4fdd\u9669\u4e1a\u7684\u6570\u5b57\u5316\u98a0\u8986\u5982\u706b\u5982\u837c\uff0c\u98a0\u8986\u4e86\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u7684\u7ecf\u8425\u65b9\u5f0f\uff0c\u5e76\u6539\u53d8\u4e86\u5ba2\u6237\u5bf9\u4fdd\u9669\u548c\u5206\u9500\u7684\u770b\u6cd5\u3002<\/p>\n\n<p>\u5982\u4eca\uff0c\u4fdd\u9669\u516c\u53f8\u6709\u6570\u5341\u79cd\u6570\u5b57\u5de5\u5177\u3001\u9009\u9879\u548c\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\u53ef\u4f9b\u9009\u62e9\u3002\n\u7136\u800c\uff0c\u8fd9\u4e9b\u673a\u4f1a\u4e2d\u54ea\u4e9b\u4e5f\u6709\u52a9\u4e8e\u4fdd\u9669\u516c\u53f8\u5c65\u884c\u5176\u4f7f\u547d\u3001\u8868\u8fbe\u5176\u6838\u5fc3\u4ef7\u503c\u89c2\u5e76\u5b9e\u73b0\u5176\u5728\u884c\u4e1a\u5185\u7684\u77ed\u671f\u548c\u957f\u671f\u76ee\u6807\uff1f\n\u4f7f\u4ef7\u503c\u89c2\u4e0e\u6570\u5b57\u9009\u62e9\u4fdd\u6301\u4e00\u81f4\u662f\u5efa\u7acb\u7262\u56fa\u7684\u5ba2\u6237\u5173\u7cfb\u548c\u63a8\u52a8\u884c\u4e1a\u5411\u524d\u53d1\u5c55\u7684\u5fc5\u8981\u6761\u4ef6\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u4fdd\u9669\u5ba2\u6237\u7684\u5e74\u9f84<\/h2>\n\n<p>COVID-19 \u5927\u6d41\u884c\u6539\u53d8\u4e86\u4fdd\u9669\u5ba2\u6237\u5bf9\u4fdd\u9669\u7684\u770b\u6cd5\uff0c\u56e0\u4e3a\u5065\u5eb7\u5371\u673a\u66f4\u666e\u904d\u5730\u5f71\u54cd\u4e86\u4ed6\u4eec\u5bf9\u5b89\u5168\u548c\u4fdd\u969c\u7684\u770b\u6cd5\u3002\n\u5b89\u6c38\u7684 <a href=\"https:\/\/www.ey.com\/en_gl\/insurance\/how-can-insurance-protect-the-customers-who-need-it-most\" target=\"_blank\" rel=\"noreferrer noopener\">Bernhard Klein Wassink \u548c Fayaz Jaffer<\/a> \u5199\u9053\uff0c\u5ba2\u6237\u73b0\u5728\u5bf9\u63a5\u53d7\u9488\u5bf9\u672a\u77e5\u56e0\u7d20\u7684\u4fdd\u62a4\u63aa\u65bd\u611f\u5174\u8da3\uff0c\u4f8b\u5982\u4fdd\u9669\u8303\u56f4\u3002 <\/p>\n\n<p>\u7531\u4e8e\u5e74\u8f7b\u4eba\u9996\u5f53\u5176\u51b2\u5730\u53d7\u5230 COVID-19 \u505c\u5de5\u7684\u8d22\u52a1\u5f71\u54cd\uff0c\u4ed6\u4eec\u66f4\u6709\u53ef\u80fd\u8f6c\u5411\u4fdd\u9669\u548c\u5176\u4ed6\u5f62\u5f0f\u7684\u8d22\u52a1\u4fdd\u62a4\u2014\u2014\u800c\u4e14\u66f4\u6709\u53ef\u80fd\u901a\u8fc7\u6280\u672f\u624b\u6bb5\u6765\u5b9e\u73b0\u3002<\/p>\n\n<p>\u4fdd\u9669\u5ba2\u6237\u5df2\u7ecf\u719f\u6089\u5728\u7ebf\u5f00\u5c55\u4e1a\u52a1\uff0c\u73b0\u5728\u5c06\u5728\u7ebf\u8bbf\u95ee\u89c6\u4e3a\u4f8b\u884c\u516c\u4e8b\u3002\n\u4ed6\u4eec\u7406\u6240\u5f53\u7136\u5730\u8ba4\u4e3a\u6570\u5b57\u57fa\u7840\u8bbe\u65bd\u7684\u5b58\u5728\u662f\u4e3a\u4e86\u652f\u6301\u4ed6\u4eec\u9700\u8981\u5b8c\u6210\u7684\u4efb\u52a1\u3002\n\u652f\u4ed8\u5e73\u53f0 One Inc. \u7684\u521b\u59cb\u4eba\u517c\u9996\u5e2d\u6218\u7565\u5b98 <a href=\"https:\/\/www.propertycasualty360.com\/2021\/06\/22\/claimstech-can-exceed-todays-insurance-customer-expectations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chris Ewing<\/a> \u5199\u9053\uff0c\u5f53\u5728\u7ebf\u5f00\u5c55\u4e1a\u52a1\u7684\u9009\u62e9\u6839\u672c\u4e0d\u5b58\u5728\u65f6\uff0c\u5b83\u4f1a\u5f3a\u5316\u5ba2\u6237\u7684\u4fe1\u5ff5\uff0c\u5373\u4fdd\u9669\u4e1a\u5df2\u7ecf\u8fc7\u65f6\uff0c\u4e0e\u4ed6\u4eec\u7684\u9700\u6c42\u8131\u8282\u3002\n\u8fd9\u79cd\u4fe1\u5ff5\u524a\u5f31\u4e86\u5ba2\u6237\u5bf9\u4fdd\u9669\u4f5c\u4e3a\u53ef\u9760\u4fdd\u62a4\u624b\u6bb5\u7684\u4fe1\u5fc3\u3002   <\/p>\n\n<p>\u201c\u5ba2\u6237\u9884\u671f\u53d8\u5316\u7684\u6b65\u4f10\u6b63\u5728\u52a0\u5feb\uff0c\u4fdd\u9669\u516c\u53f8\u5fc5\u987b\u80fd\u591f\u91c7\u53d6\u63aa\u65bd\uff0c\u8d85\u8d8a\u7b80\u5355\u5730\u5c06\u5ba2\u6237\u4efb\u52a1\u6570\u5b57\u5316\u7684\u57fa\u672c\u539f\u5219\uff0c\u201d\u6c7d\u8f66\u4fdd\u9669\u5e02\u573a Polly \u7684\u4ee3\u7406\u89e3\u51b3\u65b9\u6848\u4e3b\u7ba1 <a href=\"https:\/\/www.jdpower.com\/sites\/default\/files\/file\/2021-05\/2021050%20U.S.%20Insurance%20Digital%20Experience.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Tom Super<\/a> \u8bf4\u3002<\/p>\n\n<p>\u7814\u7a76\u4eba\u5458 <a href=\"https:\/\/link.springer.com\/article\/10.1057\/s41288-022-00265-7\" target=\"_blank\" rel=\"noreferrer noopener\">Angela Zeier Roschmann\uff0c Matthias Erny\u548cJoel Wagner<\/a>\u5199\u9053\uff0c\u6309\u9700\u4fdd\u9669\u548c\u6309\u9700\u670d\u52a1\u5728\u5176\u4ed6\u884c\u4e1a\u7684\u5174\u8d77\u8fdb\u4e00\u6b65\u63a8\u52a8\u4e86\u5ba2\u6237\u5bf9\u65e0\u7f1d\u3001\u4e2a\u6027\u5316\u5728\u7ebf\u670d\u52a1\u7684\u671f\u671b\u3002\n\u4eba\u5de5\u667a\u80fd\u548c\u76f8\u5173\u5de5\u5177\u4e3a\u4fdd\u9669\u516c\u53f8\u63d0\u4f9b\u4e86\u65b0\u7684\u673a\u4f1a\uff0c\u4e0d\u4ec5\u53ef\u4ee5\u63d0\u4f9b\u6309\u9700\u670d\u52a1\uff0c\u8fd8\u53ef\u4ee5\u66f4\u597d\u5730\u4e86\u89e3\u5ba2\u6237\u884c\u4e3a\u5e76\u9002\u5e94\u7279\u5b9a\u98ce\u9669\u56e0\u7d20\uff0c\u4f46\u8bb8\u591a\u4fdd\u9669\u516c\u53f8\u4ecd\u672a\u5145\u5206\u5229\u7528\u8fd9\u4e9b\u5de5\u5177\u3002 <\/p>\n\n<p>\u5f53\u4fdd\u9669\u516c\u53f8\u63d0\u4f9b\u8bbf\u95ee\u6743\u9650\u7684\u80fd\u529b\u4e0d\u7b26\u5408\u5ba2\u6237\u7684\u671f\u671b\u65f6\uff0c\u5ba2\u6237\u611f\u53d7\u5230\u7684\u4e0d\u4ec5\u4ec5\u662f\u632b\u8d25\u611f\u3002\n\u4ed6\u4eec\u53ef\u80fd\u4f1a\u89c9\u5f97\uff0c\u9762\u5bf9\u5168\u7403\u4e0d\u786e\u5b9a\u6027\uff0c\u4e0d\u80fd\u76f8\u4fe1\u4fdd\u9669\u516c\u53f8\u80fd\u63d0\u4f9b\u4ed6\u4eec\u8ba4\u4e3a\u6700\u91cd\u8981\u7684\u4fdd\u62a4\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-1024x683.jpg\" alt=\"&#x7537;&#x6027;&#x671D;&#x5723;&#x8005;&#x5728;&#x5723;&#x8A79;&#x59C6;&#x65AF;&#x4E4B;&#x8DEF;&#x5C3D;&#x5934;&#x7684;&#x897F;&#x73ED;&#x7259;&#x5C0F;&#x9547;&#x5723;&#x5730;&#x4E9A;&#x54E5;&#x5FB7;&#x5B54;&#x6CE2;&#x65AF;&#x7279;&#x62C9;&#x7528;&#x624B;&#x673A;&#x6253;&#x5B57;&#xFF0C;&#x80CC;&#x666F;&#x662F;&#x5927;&#x6559;&#x5802;&#x3002;\" class=\"wp-image-11143\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-with-phone-outside.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4f7f\u6838\u5fc3\u4ef7\u503c\u89c2\u4e0e\u6280\u672f\u4fdd\u6301\u4e00\u81f4<\/h2>\n\n<p>\u5728\u63a5\u53d7\u521b\u65b0\u5230\u5546\u4e1a\u5b9e\u8df5\u65b9\u9762\uff0c\u4fdd\u9669\u4e1a\u662f\u4e00\u4e2a\u4f20\u7edf\u4e0a\u4fdd\u5b88\u7684\u884c\u4e1a\u3002\n\u56e0\u6b64\uff0c\u8fd1\u51e0\u5341\u5e74\u6765\uff0c\u8bb8\u591a\u4fdd\u9669\u516c\u53f8\u5bf9\u6280\u672f\u91c7\u53d6\u4e86\u8c28\u614e\u7684\u6001\u5ea6\uff0c\u5b81\u613f\u4f9d\u9760\u4e45\u7ecf\u8003\u9a8c\u7684\u771f\u5b9e\u624b\u6bb5\u6765\u5b9e\u65bd\u5176\u6838\u5fc3\u4ef7\u503c\u89c2\uff0c\u4e5f\u4e0d\u613f\u76f8\u4fe1\u6280\u672f\u53ef\u4ee5\u5b8c\u6210\u8fd9\u9879\u5de5\u4f5c\u3002 <\/p>\n\n<p>\u4eca\u5929\uff0c\u8d62\u5f97\u4fdd\u9669\u5ba2\u6237\u7684\u5fe0\u8bda\u5ea6\u610f\u5473\u7740\u901a\u8fc7\u53ef\u7528\u7684\u6280\u672f\u5de5\u5177\u8868\u8fbe\u8fd9\u4e9b\u575a\u5b9a\u7684\u6838\u5fc3\u4ef7\u503c\u89c2\u3002\n\u201c\u901a\u8fc7\u6295\u8d44\u6b63\u786e\u7684\u6280\u672f\uff0c\u4fdd\u9669\u516c\u53f8\u53ef\u4ee5\u8d62\u5f97\u548c\u7559\u4f4f\u5ba2\u6237\uff0c\u540c\u65f6\u4f7f\u4ed6\u4eec\u7684\u4ee3\u7406\u4eba\u548c\u7ecf\u7eaa\u4eba\u80fd\u591f\u52a0\u6df1\u5173\u7cfb\uff0c\u201dCapgemini Financial Services \u9996\u5e2d\u6267\u884c\u5b98 <a href=\"https:\/\/www.insurancebusinessmag.com\/us\/news\/breaking-news\/what-do-customers-want-from-their-insurance-partners-254918.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Anirban Bose<\/a> \u8bf4\u3002 <\/p>\n\n<p>\u76ee\u6807\u4e0d\u662f\u4e3a\u4e86\u6280\u672f\u672c\u8eab\u800c\u5f15\u5165\u6280\u672f\uff0c\u800c\u662f\u901a\u8fc7\u4f7f\u7528\u6b63\u786e\u7684\u6570\u5b57\u5de5\u5177\u5b9e\u73b0\u6388\u6743\u4ee3\u7406\u3001\u5fe0\u8bda\u5ba2\u6237\u548c\u66f4\u6df1\u5c42\u6b21\u5173\u7cfb\u7684\u4ef7\u503c\u3002\n\u56e0\u6b64\uff0c\u201c\u6b63\u786e\u201d\u7684\u6280\u672f\u88ab\u5b9a\u4e49\u4e3a\u5b83\u5e2e\u52a9\u4fdd\u9669\u516c\u53f8\u5b9e\u73b0\u5176\u6838\u5fc3\u4ef7\u503c\u7684\u80fd\u529b\u3002\n\u201c\u6b63\u786e\u201d\u7684\u5e73\u53f0\u662f\u52a0\u5f3a\u5b9e\u73b0\u8fd9\u4e9b\u76ee\u6807\u7684\u52aa\u529b\u7684\u5e73\u53f0\u3002  <\/p>\n\n<p>SSA\u548c\u516c\u53f8\u7684 <a href=\"https:\/\/www.dig-in.com\/opinion\/consumers-want-seamless-communication-from-insurers\" target=\"_blank\" rel=\"noreferrer noopener\">John Rodgers\uff0c Rajeev Aggarwal\u548cBrian Nordyke<\/a>\u5199\u9053\uff0c\u4fdd\u9669\u516c\u53f8\u7684\u6280\u672f\u65b9\u6cd5\u4e2d\u6d89\u53ca\u7684\u9996\u8981\u4ef7\u503c\u4e4b\u4e00\u662f\u6570\u5b57\u7d20\u517b\uff0c\u65e8\u5728\u66f4\u597d\u5730\u7406\u89e3\u5ba2\u6237\u53ca\u5176\u671f\u671b\u3002\n\u5c06\u6ce8\u610f\u529b\u96c6\u4e2d\u5728\u6784\u5efa\u5185\u90e8\u6280\u672f\u80fd\u529b\u4ee5\u53ca\u4e0e\u5e73\u53f0\u63d0\u4f9b\u5546\u548c\u5176\u4ed6\u7ecf\u9a8c\u4e30\u5bcc\u7684\u7b2c\u4e09\u65b9\u5efa\u7acb\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\u7684\u4fdd\u9669\u516c\u53f8\u5c06\u4fdd\u6301\u4f18\u4e8e\u90a3\u4e9b\u6ca1\u6709\u5bf9\u6559\u80b2\u548c\u5b9e\u65bd\u505a\u51fa\u7c7b\u4f3c\u627f\u8bfa\u7684\u7ec4\u7ec7\u7684\u4f18\u52bf\u3002 <\/p>\n\n<p>\u5728\u5bfb\u6c42\u4f7f\u6280\u672f\u9009\u62e9\u4e0e\u6838\u5fc3\u4ef7\u503c\u89c2\u4fdd\u6301\u4e00\u81f4\u65f6\uff0c\u53e6\u4e00\u4e2a\u8003\u8651\u56e0\u7d20\u662f\u4e0d\u53ef\u9884\u6d4b\u6027\u3002\n\u5ba2\u6237\u5e76\u4e0d\u662f\u552f\u4e00\u611f\u53d7\u5230\u4e0d\u786e\u5b9a\u4e16\u754c\u5f71\u54cd\u7684\u4eba;\u6b63\u5982 <a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/insurance\/library\/next-in-insurance-top-issues.html\" target=\"_blank\" rel=\"noreferrer noopener\">Ellen Walsh<\/a> \u548c\u666e\u534e\u6c38\u9053\u7684\u4fdd\u9669\u4e13\u4e1a\u4eba\u58eb\u6240\u6307\u51fa\u7684\u90a3\u6837\uff0c\u4fdd\u9669\u4e5f\u6bd4\u4ee5\u524d\u66f4\u4e0d\u7a33\u5b9a\u548c\u53ef\u9884\u6d4b\u3002 <\/p>\n\n<p>\u660e\u786e\u6838\u5fc3\u4ef7\u503c\u89c2\uff0c\u4e13\u6ce8\u4e8e\u5b9e\u73b0\u8fd9\u4e9b\u4ef7\u503c\u89c2\uff0c\u5e76\u5728\u5c06\u8fd9\u4e9b\u76ee\u6807\u5e94\u7528\u6280\u672f\u65f6\u4fdd\u6301\u7eaa\u5f8b\u662f\u5fc5\u987b\u7684\u3002\nWalsh \u548c\u666e\u534e\u6c38\u9053\u56e2\u961f\u8b66\u544a\u8bf4\uff1a\u201c\u5982\u679c\u516c\u53f8\u7ee7\u7eed\u5728\u4e09\u5230\u4e94\u5e74\u7684\u65f6\u95f4\u8868\u4e0a\u5de5\u4f5c\uff0c\u800c\u4e14\u65f6\u95f4\u4e0d\u660e\u786e\u4e14\u7f3a\u4e4f\u6218\u7565\u91cd\u70b9\uff0c\u5f88\u53ef\u80fd\u4f1a\u5931\u53bb\u5e02\u573a\u4efd\u989d\uff0c\u751a\u81f3\u53ef\u80fd\u6700\u7ec8\u88ab\u522b\u4eba\u6536\u8d2d\u3002 <\/p>\n\n<p>\u5171\u540c\u4e0d\u786e\u5b9a\u6027\u7684\u8d77\u70b9\u63d0\u4f9b\u4e86\u4e00\u4e2a\u4e0d\u592a\u53ef\u80fd\u7684\u673a\u4f1a\u3002\n\u8bbe\u8eab\u5904\u5730\u4e3a\u5ba2\u6237\u7740\u60f3\u7684\u4fdd\u9669\u516c\u53f8\u53ef\u4ee5\u66f4\u8f7b\u677e\u5730\u627e\u5230\u6ee1\u8db3\u5ba2\u6237\u671f\u671b\u7684\u65b9\u6cd5\uff0c\u65b9\u6cd5\u662f\u4ee5\u52a0\u5f3a\u7ec4\u7ec7\u6838\u5fc3\u4ef7\u503c\u89c2\u7684\u65b9\u5f0f\u5e94\u7528\u6280\u672f\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-1024x684.jpg\" alt=\"&#x5E74;&#x8F7B;&#x5973;&#x5B50;&#x5728;&#x7B14;&#x8BB0;&#x672C;&#x7535;&#x8111;&#x4E0A;&#x5DE5;&#x4F5C;&#xFF0C;&#x559D;&#x5496;&#x5561;\" class=\"wp-image-11133\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/woman-drinking-coffee-smiling.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u4fdd\u9669\u6280\u672f\u662f\u4ec0\u4e48\u6837\u7684\uff1f<\/h2>\n\n<p>\u5728\u6570\u5b57\u5316\u98a0\u8986\u548c\u4fdd\u9669\u79d1\u6280\u521d\u521b\u516c\u53f8\u7ade\u4e89\u7684\u63a8\u52a8\u4e0b\uff0c\u4fdd\u9669\u516c\u53f8\u5df2\u8f6c\u5411\u6570\u5b57\u5316\u624b\u6bb5\u6765\u5b9e\u73b0\u957f\u671f\u76ee\u6807\u3002\n\u5fb7\u52e4\u7684 <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/industry\/financial-services\/financial-services-industry-outlooks\/insurance-industry-outlook.html\" target=\"_blank\" rel=\"noreferrer noopener\">Gary Shaw<\/a> \u5199\u9053\uff0c\u968f\u7740\u6bcf\u4e2a\u884c\u4e1a\u90fd\u91c7\u7528\u6570\u5b57\u7cfb\u7edf\uff0c\u4fdd\u9669\u516c\u53f8\u4e5f\u53d1\u73b0\u81ea\u5df1\u4f9d\u8d56\u65b0\u6280\u672f\u548c\u6570\u636e\u6e90\u6765\u5f00\u5c55\u65e5\u5e38\u4e1a\u52a1\uff0c\u6ee1\u8db3\u5b89\u5168\u548c\u9690\u79c1\u8981\u6c42\uff0c\u5e76\u63d0\u9ad8\u81ea\u8eab\u5728\u5feb\u901f\u53d8\u5316\u7684\u5e02\u573a\u4e2d\u7684\u7ade\u4e89\u80fd\u529b\u3002 <\/p>\n\n<p>\u5bf9\u4e8e\u4e00\u4e9b\u4fdd\u9669\u516c\u53f8\u6765\u8bf4\uff0c\u6280\u672f\u53d8\u9769\u4f3c\u4e4e\u6b63\u5728\u4ee5\u6781\u5feb\u7684\u901f\u5ea6\u53d1\u751f\u3002\n\u7136\u800c\uff0c\u4ece\u5ba2\u6237\u7684\u89d2\u5ea6\u6765\u770b\uff0c\u4fdd\u9669\u6280\u672f\u4f3c\u4e4e\u5df2\u7ecf\u505c\u6ede\u4e0d\u524d\u3002 <\/p>\n\n<p>\u4f8b\u5982\uff0c\u4fdd\u9669\u5ba2\u6237\u5f88\u65e9\u5c31\u610f\u8bc6\u5230\u4ed6\u4eec\u53ef\u4ee5\u5728\u7ebf\u4e86\u89e3\u4e0d\u540c\u7c7b\u578b\u7684\u4fdd\u9669\uff0c\u5e76\u5728\u8bb8\u591a\u60c5\u51b5\u4e0b\u901a\u8fc7\u7f51\u7ad9\u6216\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u83b7\u5f97\u62a5\u4ef7\u3002\n\u7136\u800c\uff0c\u5f53\u5ba2\u6237\u6709\u66f4\u5177\u4f53\u7684\u4efb\u52a1\u6216\u95ee\u9898\u65f6\uff0c\u6280\u672f\u5e76\u4e0d\u603b\u662f\u8ddf\u4e0a\u4ed6\u4eec\u7684\u6b65\u4f10\uff0cInvestopedia \u7684 <a href=\"https:\/\/www.investopedia.com\/insurers-digital-dealings-need-a-perk-up-new-consumer-satisfaction-survey-says-5187831\" target=\"_blank\" rel=\"noreferrer noopener\">Susan J. Wells<\/a> \u5199\u9053\u3002 <\/p>\n\n<p>\u201c\u4eca\u5929\uff0c\u5f53\u5ba2\u6237\u8d2d\u4e70\u65b0\u4fdd\u5355\u6216\u63d0\u51fa\u7d22\u8d54\u65f6\uff0c\u4ed6\u4eec\u5e0c\u671b\u5728\u65c5\u7a0b\u7684\u6bcf\u4e2a\u9636\u6bb5\u90fd\u6709\u6e05\u6670\u7684\u6c9f\u901a\uff0c\u201d\u5ba2\u6237\u5bf9\u8bdd\u7ba1\u7406\u5e73\u53f0 Smart Communications \u7684\u884c\u4e1a\u8425\u9500\u526f\u603b\u88c1 <a href=\"https:\/\/www.smartcommunications.com\/insurance-industry-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ruth Fisk<\/a> \u5199\u9053\u3002\n\u4e00\u4e2a\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u5e73\u53f0\uff0c\u4e0e\u4fdd\u9669\u4e1a\u7684\u5171\u540c\u6838\u5fc3\u4ef7\u503c\u89c2\u76f8\u4e00\u81f4\uff0c\u5c06\u63d0\u4f9b\u4ee5\u4e0b\u9009\u9879\uff1a <\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a9\u670d\u52a1\u5de5\u5177\uff0c\u4f9b\u5ba2\u6237\u68c0\u67e5\u5176\u627f\u4fdd\u72b6\u6001\u3001\u6bd4\u8f83\u4fdd\u5355\u3001\u8fdb\u884c\u66f4\u6539\u548c\u652f\u4ed8\u8d26\u5355\u3002<\/li>\n\n\n\n<li>\u81ea\u52a8\u8bb0\u4f4f\u548c\u4f20\u8f93\u4fe1\u606f\u7684\u81ea\u52a8\u5316\u8868\u5355\uff0c\u4f7f\u5ba2\u6237\u80fd\u591f\u4e13\u6ce8\u4e8e\u4efb\u52a1\uff0c\u800c\u4e0d\u662f\u91cd\u65b0\u952e\u5165\u57fa\u672c\u4fe1\u606f\u3002<\/li>\n\n\n\n<li>\u4eba\u5de5\u667a\u80fd\u548c\u76f8\u5173\u5de5\u5177\uff0c\u7528\u4e8e\u8bc6\u522b\u6f5c\u5728\u7684\u4fdd\u9669\u9700\u6c42\u5e76\u4e3a\u5408\u9002\u7684\u5ba2\u6237\u63a8\u8350\u76f8\u5173\u4ea7\u54c1\u3002<\/li>\n\n\n\n<li>\u73b0\u6210\u7684\u901a\u4fe1\u5de5\u5177\uff0c\u5982\u804a\u5929\u529f\u80fd\uff0c\u53ef\u5728\u5ba2\u6237\u5bfb\u6c42\u5e2e\u52a9\u65f6\u5c06\u5ba2\u6237\u4e0e\u77e5\u8bc6\u6e0a\u535a\u7684\u4ee3\u7406\u8054\u7cfb\u8d77\u6765\u3002<\/li>\n<\/ul>\n\n<p>\u7531\u4e8e\u8fd9\u4e9b\u5de5\u5177\u53ef\u4ee5\u63d0\u9ad8\u5ba2\u6237\u53c2\u4e0e\u5ea6\u548c\u4fdd\u7559\u7387\uff0c\u56e0\u6b64\u5b83\u4eec\u652f\u6301\u5ba2\u6237\u5fe0\u8bda\u5ea6\u7684\u6838\u5fc3\u4ef7\u503c\u3002\n\u5f53\u4ed6\u4eec\u4f7f\u5ea7\u5e2d\u80fd\u591f\u4e3a\u5ba2\u6237\u5173\u7cfb\u589e\u52a0\u4ef7\u503c\u65f6\uff0c\u4ed6\u4eec\u652f\u6301\u4e0e\u63d0\u4f9b\u670d\u52a1\u548c\u6df1\u5316\u77e5\u8bc6\u76f8\u5173\u7684\u6838\u5fc3\u4ef7\u503c\u89c2\u3002\n\u76f4\u89c2\u7684\u901a\u4fe1\u5de5\u5177\u53ef\u5e2e\u52a9\u4fdd\u9669\u516c\u53f8\u3001\u4ee3\u7406\u4eba\u548c\u5ba2\u6237\u4fdd\u6301\u8054\u7cfb\u3002  <\/p>\n\n<p><em>\u56fe\u7247\u6765\u81ea\uff1a twinsterphoto\/\u00a9123RF.com\uff0c diego_cervo\/\u00a9123RF.com\uff0c mavoimage\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8fd1\u5e74\u6765\uff0c\u4fdd\u9669\u4e1a\u7684\u6570\u5b57\u5316\u98a0\u8986\u5982\u706b\u5982\u837c\uff0c\u98a0\u8986\u4e86\u4fdd\u9669\u516c\u53f8\u548c\u4ee3\u7406\u4eba\u7684\u7ecf\u8425\u65b9\u5f0f\uff0c\u5e76\u6539\u53d8\u4e86\u5ba2\u6237\u5bf9\u4fdd\u9669\u548c\u5206\u9500\u7684\u770b\u6cd5\u3002 \u5982\u4eca\uff0c [&hellip;]<\/p>\n","protected":false},"featured_media":11154,"template":"","insight-category":[],"class_list":["post-18781","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight\/18781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media\/11154"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/media?parent=18781"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/zh-hans\/wp-json\/wp\/v2\/insight-category?post=18781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}