{"id":26021,"date":"2024-10-24T08:54:02","date_gmt":"2024-10-24T13:54:02","guid":{"rendered":"https:\/\/bolttech.io\/news\/bolttech-chuyen-doi-ky-thuat-so-dich-vu-ho-tro-khach-hang-voi-aws\/"},"modified":"2024-10-24T08:54:02","modified_gmt":"2024-10-24T13:54:02","slug":"bolttech-chuyen-doi-ky-thuat-so-dich-vu-ho-tro-khach-hang-voi-aws","status":"publish","type":"post","link":"https:\/\/bolttech.io\/vi\/news\/bolttech-chuyen-doi-ky-thuat-so-dich-vu-ho-tro-khach-hang-voi-aws\/","title":{"rendered":"bolttech chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u1edbi AWS"},"content":{"rendered":"\n<p><em>C\u00f4ng ty b\u1ea3o hi\u1ec3m qu\u1ed1c t\u1ebf \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng n\u00e0y s\u1ebd di chuy\u1ec3n t\u1ea5t c\u1ea3 c\u00e1c trung t\u00e2m h\u1ed7 tr\u1ee3 sang AWS, h\u1ee3p nh\u1ea5t c\u00e1c n\u1ec1n t\u1ea3ng tho\u1ea1i, email v\u00e0 tr\u00f2 chuy\u1ec7n v\u1edbi tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch cho h\u00e0ng tri\u1ec7u kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m \u0111\u1ed3ng th\u1eddi ti\u1ebft ki\u1ec7m 40% chi ph\u00ed<\/em><\/p>\n\n<p><strong>SINGAPORE &#8211; Ng\u00e0y 1 th\u00e1ng 9 n\u0103m 2022<\/strong> &#8211; Amazon Web Services (AWS), m\u1ed9t c\u00f4ng ty Amazon.com, h\u00f4m nay th\u00f4ng b\u00e1o c\u00f4ng ngh\u1ec7 b\u1ea3o hi\u1ec3m qu\u1ed1c t\u1ebf bolttech \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n t\u1ea3ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1edbi tr\u00ean AWS \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 cho h\u01a1n t\u00e1m tri\u1ec7u kh\u00e1ch h\u00e0ng t\u1ea1i 30 th\u1ecb tr\u01b0\u1eddng tr\u00ean to\u00e0n c\u1ea7u. bolttech c\u00f3 tr\u1ee5 s\u1edf t\u1ea1i Singapore k\u1ebft n\u1ed1i c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m, nh\u00e0 ph\u00e2n ph\u1ed1i v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u00fap vi\u1ec7c mua v\u00e0 b\u00e1n b\u1ea3o hi\u1ec3m tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. L\u00e0 m\u1ed9t ph\u1ea7n trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a h\u1ecd, bolttech \u0111ang di chuy\u1ec3n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin (CNTT) cho 26 trung t\u00e2m h\u1ed7 tr\u1ee3 sang AWS v\u00e0o cu\u1ed1i n\u0103m 2022 v\u00e0 d\u1ef1 ki\u1ebfn s\u1ebd m\u1edf r\u1ed9ng h\u01a1n n\u1eefa sang c\u00e1c qu\u1ed1c gia kh\u00e1c trong t\u01b0\u01a1ng lai g\u1ea7n. bolttech s\u1ebd t\u0103ng c\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3m th\u1eddi gian ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng trung b\u00ecnh b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng chi\u1ec1u r\u1ed9ng v\u00e0 chi\u1ec1u s\u00e2u c\u1ee7a c\u00e1c kh\u1ea3 n\u0103ng AWS, bao g\u1ed3m machine learning v\u00e0 ph\u00e2n t\u00edch \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin chuy\u00ean s\u00e2u t\u1eeb d\u1eef li\u1ec7u ng\u01b0\u1eddi g\u1ecdi theo th\u1eddi gian th\u1ef1c nh\u01b0 t\u00ecnh c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch x\u00e2y d\u1ef1ng tr\u00ean AWS, bolttech c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng th\u00eam c\u00e1c \u0111\u1ed1i t\u00e1c kinh doanh m\u1edbi v\u00e0o n\u1ec1n t\u1ea3ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong v\u00f2ng ch\u01b0a \u0111\u1ea7y n\u0103m ng\u00e0y, nhanh ch\u00f3ng kh\u1edfi ch\u1ea1y c\u00e1c k\u00eanh kh\u00e1ch h\u00e0ng m\u1edbi nh\u01b0 chatbot v\u00e0 gi\u1ea3m 40% chi ph\u00ed c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng.    <\/p>\n\n<p>bolttech \u0111\u00e3 ch\u1ecdn Amazon Connect, m\u1ed9t d\u1ecbch v\u1ee5 trung t\u00e2m li\u00ean h\u1ec7 \u0111\u00e1m m\u00e2y d\u1ec5 s\u1eed d\u1ee5ng, c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng v\u00e0 x\u00e2y d\u1ef1ng giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng (UI) t\u00f9y ch\u1ec9nh k\u1ebft h\u1ee3p c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac h\u1ed7 tr\u1ee3 kh\u00e1c nhau trong m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u tr\u00ean nhi\u1ec1u qu\u1ed1c gia. V\u1edbi Amazon Connect, bolttech gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u1edbi \u1edf c\u00e1c qu\u1ed1c gia kh\u00e1c ch\u1ec9 trong 15 ng\u00e0y, gi\u00fap qu\u00e1 tr\u00ecnh n\u00e0y nhanh h\u01a1n v\u00e0 c\u00f3 quy m\u00f4 linh ho\u1ea1t h\u01a1n. V\u1edbi c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng to\u00e0n c\u1ea7u c\u1ee7a AWS, bao g\u1ed3m c\u00e1c Khu v\u1ef1c AWS Ch\u00e2u \u00c1 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng t\u1ea1i Singapore, Osaka, Tokyo v\u00e0 H\u1ed3ng K\u00f4ng, bolttech c\u00f3 th\u1ec3 tu\u00e2n th\u1ee7 c\u00e1c t\u00f9y ch\u1ecdn v\u1ec1 n\u01a1i l\u01b0u tr\u1eef d\u1eef li\u1ec7u c\u1ee5c b\u1ed9 trong khi v\u1eabn \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb \u0111\u1ed9 tr\u1ec5 c\u1ef1c th\u1ea5p.  <\/p>\n\n<p>bolttech c\u0169ng s\u1ebd tri\u1ec3n khai Amazon Polly v\u00e0 Amazon Lex trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng th\u00eam t\u1eeb vi\u1ec7c tri\u1ec3n khai Amazon Connect c\u1ee7a h\u1ecd. C\u00e1c d\u1ecbch v\u1ee5 m\u00e1y h\u1ecdc n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n v\u00e0 v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i, gi\u00fap c\u00e1c nh\u00f3m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng \u0111\u1ecbnh c\u1ea5u h\u00ecnh v\u00e0 tri\u1ec3n khai c\u00e1c th\u00f4ng b\u00e1o v\u00e0 chi\u1ebfn d\u1ecbch khi \u0111ang di chuy\u1ec3n. bolttech c\u0169ng \u0111ang th\u1ef1c hi\u1ec7n ch\u1ee9ng minh kh\u00e1i ni\u1ec7m (POC) cho Contact Lens for Amazon Connect, m\u1ed9t t\u00ednh n\u0103ng gi\u00fap theo d\u00f5i c\u1ea3m x\u00fac v\u00e0 xu h\u01b0\u1edbng c\u1ee7a c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea3n h\u1ed3i c\u1ee7a c\u00f4ng ty v\u00e0 s\u1ea3n ph\u1ea9m. Khi s\u1eed d\u1ee5ng AWS, bolttech \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t gi\u1ea3i ph\u00e1p n\u1ed9i b\u1ed9 \u0111\u1ec3 cung c\u1ea5p cho c\u00e1c nh\u00f3m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u00e1i nh\u00ecn \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 c\u00e1c t\u01b0\u01a1ng t\u00e1c l\u1ecbch s\u1eed c\u1ee7a kh\u00e1ch h\u00e0ng khi b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n, email ho\u1eb7c tr\u00f2 chuy\u1ec7n. \u0110i\u1ec1u n\u00e0y cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1c giao d\u1ecbch mua hi\u1ec7n t\u1ea1i v\u00e0 tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p h\u01a1n v\u00e0 gi\u1ea3m th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c truy v\u1ea5n.    <\/p>\n\n<p>&#8220;AWS h\u1ee3p nh\u1ea5t c\u00e1c n\u1ec1n t\u1ea3ng tho\u1ea1i, email v\u00e0 tr\u00f2 chuy\u1ec7n c\u1ee7a ch\u00fang t\u00f4i, mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 li\u1ec1n m\u1ea1ch tr\u00ean c\u00e1c k\u00eanh \u01b0a th\u00edch c\u1ee7a h\u1ecd&#8221;, David Lynch, gi\u00e1m \u0111\u1ed1c c\u00f4ng ngh\u1ec7 nh\u00f3m t\u1ea1i bolttech cho bi\u1ebft. &#8220;S\u1eed d\u1ee5ng c\u00e1c kh\u1ea3 n\u0103ng \u0111\u00e1m m\u00e2y AWS ti\u00ean ti\u1ebfn nh\u01b0 m\u00e1y h\u1ecdc, ph\u00e2n t\u00edch v\u00e0 d\u1ecbch v\u1ee5 trung t\u00e2m li\u00ean h\u1ec7 d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, ch\u00fang t\u00f4i c\u00f3 v\u1ecb tr\u00ed t\u1ed1t \u0111\u1ec3 nhanh ch\u00f3ng tri\u1ec3n khai c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u00e1ng t\u1ea1o tr\u00ean to\u00e0n c\u1ea7u \u0111\u1ed3ng th\u1eddi \u0111\u01b0a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng c\u1ee7a m\u00ecnh l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi.&#8221; <\/p>\n\n<p>&#8220;C\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111ang s\u1ed1 h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng truy\u1ec1n th\u1ed1ng v\u1edbi c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1ec1 s\u1ef1 ti\u1ec7n l\u1ee3i, t\u1ed1c \u0111\u1ed9 v\u00e0 m\u1ee9c \u0111\u1ed9 b\u1ea3o m\u1eadt cao nh\u1ea5t. Bolttech l\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o insurtech hi\u1ec7n \u0111\u1ea1i v\u00e0 l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, \u0111\u1eb7t kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd v\u00e0o trung t\u00e2m c\u1ee7a nh\u1eefng g\u00ec h\u1ecd l\u00e0m, t\u1eadn d\u1ee5ng Amazon Connect v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 n\u00e2ng cao nh\u01b0 Amazon Polly v\u00e0 Amazon Lex \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n t\u1ea3ng n\u1ed9i b\u1ed9 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u1edbi m\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 cao nh\u1ea5t. L\u00e0m vi\u1ec7c c\u00f9ng nhau, AWS cho ph\u00e9p bolttech mang l\u1ea1i l\u1ee3i th\u1ebf c\u1ea1nh tranh kh\u00e1c bi\u1ec7t khi m\u1edf r\u1ed9ng quy m\u00f4 tr\u00ean c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u c\u1ee7a m\u00ecnh. Bolttech l\u00e0 m\u1ed9t h\u00ecnh m\u1eabu cho vi\u1ec7c t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u00e1m m\u00e2y \u0111\u1ec3 m\u1edf r\u1ed9ng sang c\u00e1c th\u1ecb tr\u01b0\u1eddng m\u1edbi m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 c\u00e1c nh\u00f3m c\u1ee7a ch\u00fang t\u00f4i r\u1ea5t vui m\u1eebng \u0111\u01b0\u1ee3c ti\u1ebfp t\u1ee5c h\u1ed7 tr\u1ee3 t\u1ea7m nh\u00ecn t\u00e1o b\u1ea1o c\u1ee7a bolttech&#8221;, Pete Murray, Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn FSI, ASEAN t\u1ea1i AWS cho bi\u1ebft.<\/p>\n\n<p>-K\u1ebft th\u00fac-<\/p>\n\n<p><strong>Gi\u1edbi thi\u1ec7u v\u1ec1 Amazon Web Services<\/strong><\/p>\n\n<p>Trong h\u01a1n 15 n\u0103m, Amazon Web Services l\u00e0 d\u1ecbch v\u1ee5 \u0111\u00e1m m\u00e2y to\u00e0n di\u1ec7n v\u00e0 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi. AWS \u0111\u00e3 li\u00ean t\u1ee5c m\u1edf r\u1ed9ng c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ec3 h\u1ed7 tr\u1ee3 h\u1ea7u h\u1ebft m\u1ecdi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c \u0111\u00e1m m\u00e2y v\u00e0 hi\u1ec7n c\u00f3 h\u01a1n 200 d\u1ecbch v\u1ee5 \u0111\u1ea7y \u0111\u1ee7 t\u00ednh n\u0103ng cho \u0111i\u1ec7n to\u00e1n, l\u01b0u tr\u1eef, c\u01a1 s\u1edf d\u1eef li\u1ec7u, m\u1ea1ng, ph\u00e2n t\u00edch, m\u00e1y h\u1ecdc v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), Internet of Things (IoT), di \u0111\u1ed9ng, b\u1ea3o m\u1eadt, lai, th\u1ef1c t\u1ebf \u1ea3o v\u00e0 t\u0103ng c\u01b0\u1eddng (VR v\u00e0 AR), ph\u00e1t tri\u1ec3n, tri\u1ec3n khai v\u00e0 qu\u1ea3n l\u00fd ph\u01b0\u01a1ng ti\u1ec7n v\u00e0 \u1ee9ng d\u1ee5ng t\u1eeb 87 V\u00f9ng s\u1eb5n s\u00e0ng trong 27 khu v\u1ef1c \u0111\u1ecba l\u00fd,  v\u1edbi c\u00e1c k\u1ebf ho\u1ea1ch \u0111\u00e3 c\u00f4ng b\u1ed1 cho th\u00eam 21 V\u00f9ng s\u1eb5n s\u00e0ng v\u00e0 b\u1ea3y Khu v\u1ef1c AWS kh\u00e1c \u1edf \u00dac, Canada, \u1ea4n \u0110\u1ed9, Israel, New Zealand, T\u00e2y Ban Nha v\u00e0 Th\u1ee5y S\u0129. H\u00e0ng tri\u1ec7u kh\u00e1ch h\u00e0ng\u2014bao g\u1ed3m c\u00e1c c\u00f4ng ty kh\u1edfi nghi\u1ec7p ph\u00e1t tri\u1ec3n nhanh nh\u1ea5t, doanh nghi\u1ec7p l\u1edbn nh\u1ea5t v\u00e0 c\u00e1c c\u01a1 quan ch\u00ednh ph\u1ee7 h\u00e0ng \u0111\u1ea7u\u2014tin t\u01b0\u1edfng AWS \u0111\u1ec3 cung c\u1ea5p n\u0103ng l\u01b0\u1ee3ng cho c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u1ee7a h\u1ecd, tr\u1edf n\u00ean linh ho\u1ea1t h\u01a1n v\u00e0 gi\u1ea3m chi ph\u00ed. \u0110\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 AWS, h\u00e3y truy c\u1eadp aws.amazon.com.   <\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng ty b\u1ea3o hi\u1ec3m qu\u1ed1c t\u1ebf \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng n\u00e0y s\u1ebd di chuy\u1ec3n t\u1ea5t c\u1ea3 c\u00e1c trung t\u00e2m h\u1ed7 tr\u1ee3 sang AWS, h\u1ee3p nh\u1ea5t c\u00e1c n\u1ec1n t\u1ea3ng tho\u1ea1i, email v\u00e0 tr\u00f2 chuy\u1ec7n v\u1edbi tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch cho h\u00e0ng tri\u1ec7u kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m \u0111\u1ed3ng th\u1eddi ti\u1ebft ki\u1ec7m 40% chi ph\u00ed SINGAPORE &#8211; [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[33],"class_list":["post-26021","post","type-post","status-publish","format-standard","hentry","category-uncategorized-vi"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/posts\/26021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/comments?post=26021"}],"version-history":[{"count":0,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/posts\/26021\/revisions"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=26021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/categories?post=26021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}