{"id":37313,"date":"2025-06-04T04:15:31","date_gmt":"2025-06-03T20:15:31","guid":{"rendered":"https:\/\/bolttech.io\/insights\/phan-con-thieu-trong-ngan-hang-ky-thuat-so-bao-hiem-nhung-nang-cao-trai-nghiem-khach-hang-nhu-the-nao\/"},"modified":"2025-06-04T04:16:12","modified_gmt":"2025-06-03T20:16:12","slug":"phan-con-thieu-trong-ngan-hang-ky-thuat-so-bao-hiem-nhung-nang-cao-trai-nghiem-khach-hang-nhu-the-nao","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/phan-con-thieu-trong-ngan-hang-ky-thuat-so-bao-hiem-nhung-nang-cao-trai-nghiem-khach-hang-nhu-the-nao\/","title":{"rendered":"Ph\u1ea7n c\u00f2n thi\u1ebfu trong ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1: B\u1ea3o hi\u1ec3m nh\u00fang n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o"},"content":{"rendered":"\n<p>Ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh v\u00e0 kh\u00e1ch h\u00e0ng x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh. Cung c\u1ea5p s\u1ef1 ti\u1ec7n l\u1ee3i, t\u1ed1c \u0111\u1ed9 v\u00e0 kh\u1ea3 n\u0103ng truy c\u1eadp, c\u00e1c kh\u1ea3 n\u0103ng m\u1edbi ng\u00e0y c\u00e0ng \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh li\u1ec1n m\u1ea1ch t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i. Nh\u01b0ng b\u1ea3o hi\u1ec3m th\u01b0\u1eddng b\u1ecb l\u00e3ng qu\u00ean.    <\/p>\n\n<p>\u0110\u00f3 l\u00e0 m\u1ed9t suy ngh\u0129 sau, b\u1ecb ng\u1eaft k\u1ebft n\u1ed1i v\u1edbi t\u00e0i ch\u00ednh h\u00e0ng ng\u00e0y v\u00e0 \u0111\u01b0\u1ee3c coi l\u00e0 kh\u00f3 hi\u1ec3u v\u00e0 ph\u1ee9c t\u1ea1p. S\u1ef1 r\u1eddi r\u1ea1c n\u00e0y kh\u00f4ng ch\u1ec9 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 m\u00e0 c\u00f2n l\u00e0m suy y\u1ebfu ni\u1ec1m tin v\u00e0 s\u1ef1 ti\u1ec7n l\u1ee3i m\u00e0 c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh \u0111ang n\u1ed7 l\u1ef1c x\u00e2y d\u1ef1ng. Th\u00eam v\u00e0o \u0111\u00f3, c\u00f3 c\u01a1 h\u1ed9i b\u1ecb b\u1ecf l\u1ee1 \u0111\u1ec3 c\u00f3 c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c v\u00e0 ki\u1ebfm ti\u1ec1n s\u00e2u h\u01a1n.  <\/p>\n\n<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng ho\u00e0n ch\u1ec9nh, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c danh m\u1ee5c \u0111\u1ea7u t\u01b0 c\u1ee7a h\u1ecd. Tuy nhi\u00ean, vi\u1ec7c ph\u00e1t tri\u1ec3n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng n\u1ed9i b\u1ed9 \u0111\u1ec3 cung c\u1ea5p \u0111\u00fang \u0111\u1eafn s\u1ef1 \u0111\u1ed5i m\u1edbi h\u01a1n n\u1eefa xung quanh b\u1ea3o hi\u1ec3m \u0111\u00e3 r\u1ea5t kh\u00f3 kh\u0103n trong qu\u00e1 kh\u1ee9. May m\u1eafn thay, c\u00f3 m\u1ed9t c\u00e1ch t\u1ed1t h\u01a1n \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n d\u1ecbch v\u1ee5 \u0111\u1eb3ng c\u1ea5p th\u1ebf gi\u1edbi m\u00e0 h\u1ecd mong \u0111\u1ee3i &#8211; th\u00f4ng qua quan h\u1ec7 \u0111\u1ed1i t\u00e1c b\u1ea3o hi\u1ec3m nh\u00fang th\u00f4ng minh.  <\/p>\n\n<h2 class=\"wp-block-heading\">Nh\u1eefng th\u00e1ch th\u1ee9c do kho\u1ea3ng c\u00e1ch b\u1ea3o hi\u1ec3m trong h\u1ec7 sinh th\u00e1i k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a ng\u00e2n h\u00e0ng<\/h2>\n\n<p>Kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i nh\u1eefng tr\u1ea3i nghi\u1ec7m to\u00e0n di\u1ec7n, d\u1ec5 d\u00e0ng v\u1ec1 t\u00e0i ch\u00ednh c\u1ee7a h\u1ecd nh\u01b0 c\u00e1c tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn kh\u00e1c c\u1ee7a h\u1ecd. \u0110i\u1ec1u t\u1ef1 nhi\u00ean l\u00e0, khi h\u1ecd \u0111\u0103ng k\u00fd th\u1ebf ch\u1ea5p ho\u1eb7c vay mua \u00f4 t\u00f4 tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 tr\u1ef1c quan, h\u1ee3p l\u00fd n\u00e0y, h\u1ecd s\u1ebd mu\u1ed1n tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u1ef1 cho \u1ee9ng d\u1ee5ng b\u1ea3o hi\u1ec3m li\u00ean quan.   <\/p>\n\n<p>Thay v\u00e0o \u0111\u00f3, h\u1ecd c\u1ea7n b\u1eaft \u0111\u1ea7u m\u1ed9t quy tr\u00ecnh ho\u00e0n to\u00e0n ri\u00eang bi\u1ec7t m\u00e0 kh\u00f4ng t\u1eadn d\u1ee5ng b\u1ea5t k\u1ef3 n\u1ed7 l\u1ef1c n\u00e0o tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a h\u1ecd. H\u1ecd ph\u1ea3i t\u1ef1 nghi\u00ean c\u1ee9u c\u00e1c l\u1ef1a ch\u1ecdn c\u1ee7a m\u00ecnh, sau \u0111\u00f3 \u0111i\u1ec1u h\u01b0\u1edbng c\u00e1c \u1ee9ng d\u1ee5ng b\u1ea3o hi\u1ec3m ph\u1ee9c t\u1ea1p v\u00e0 l\u1eb7p l\u1ea1i d\u1eef li\u1ec7u m\u00e0 ng\u00e2n h\u00e0ng \u0111\u00e3 c\u00f3 &#8211; ngay c\u1ea3 khi \u0111\u0103ng k\u00fd c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m n\u1ed9i b\u1ed9. <\/p>\n\n<p>Tr\u1ea3i nghi\u1ec7m r\u1eddi r\u1ea1c n\u00e0y t\u1ea1o ra v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng v\u00e0 ng\u00e2n h\u00e0ng:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u1ef1 ch\u1eadm tr\u1ec5 c\u1ee7a quy tr\u00ecnh<\/strong>: Vi\u1ec7c \u0111\u00f3ng kho\u1ea3n vay v\u00e0 k\u00edch ho\u1ea1t t\u00e0i kho\u1ea3n c\u00f3 th\u1ec3 b\u1ecb tr\u00ec ho\u00e3n trong khi kh\u00e1ch h\u00e0ng tranh gi\u00e0nh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea3o hi\u1ec3m th\u00edch h\u1ee3p.<\/li>\n\n\n\n<li><strong>T\u0103ng b\u1ecf r\u01a1i<\/strong>: M\u1ed7i s\u1ef1 chuy\u1ec3n giao gi\u1eefa h\u1ec7 th\u1ed1ng v\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ec1u t\u1ea1o ra c\u01a1 h\u1ed9i b\u1ecf h\u1ecdc, d\u1eabn \u0111\u1ebfn c\u00e1c \u1ee9ng d\u1ee5ng kh\u00f4ng ho\u00e0n ch\u1ec9nh v\u00e0 m\u1ea5t doanh thu.<\/li>\n\n\n\n<li><strong>S\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng<\/strong>: Khi kh\u00e1ch h\u00e0ng bu\u1ed9c ph\u1ea3i l\u1eb7p l\u1ea1i th\u00f4ng tin m\u00e0 h\u1ecd \u0111\u00e3 cung c\u1ea5p cho ng\u00e2n h\u00e0ng c\u1ee7a h\u1ecd, ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng.<\/li>\n\n\n\n<li><strong>B\u1ecf l\u1ee1 c\u01a1 h\u1ed9i doanh thu<\/strong>: C\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ec3 l\u1ea1i ti\u1ec1m n\u0103ng ki\u1ebfm ti\u1ec1n \u0111\u00e1ng k\u1ec3 ch\u01b0a \u0111\u01b0\u1ee3c khai th\u00e1c khi kh\u00f4ng tham gia v\u00e0o chu\u1ed7i gi\u00e1 tr\u1ecb b\u1ea3o hi\u1ec3m.<\/li>\n<\/ul>\n\n<p>C\u00e1c s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea ch\u1ee9ng minh \u0111i\u1ec1u n\u00e0y. \u0110i\u1ec1u ng\u00e0y c\u00e0ng quan tr\u1ecdng l\u00e0 ph\u1ea3i n\u1eafm b\u1eaft th\u1ecb tr\u01b0\u1eddng millennial v\u00e0 Gen Z tr\u1ebb, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1, n\u01a1i h\u1ecd l\u00e0 nh\u1eefng <a href=\"https:\/\/www.mckinsey.com\/industries\/financial-services\/our-insights\/banking-matters\/banking-trends-snapshot-the-demographic-digital-divide\" target=\"_blank\" rel=\"noopener\">ng\u01b0\u1eddi s\u1eed d\u1ee5ng s\u1eed d\u1ee5ng ch\u00ednh<\/a>, n\u1ebfu ch\u01b0a ph\u1ea3i l\u00e0 nh\u1eefng ng\u01b0\u1eddi n\u1eafm gi\u1eef t\u00e0i s\u1ea3n ch\u00ednh.   <\/p>\n\n<p>Trong s\u1ed1 nh\u1eefng ng\u01b0\u1eddi d\u00f9ng tr\u1ebb tu\u1ed5i n\u00e0y, h\u01a1n m\u1ed9t n\u1eeda s\u1ed1 ng\u01b0\u1eddi <a href=\"https:\/\/www.pymnts.com\/news\/banking\/2022\/the-data-point-younger-consumers-seek-convenience-of-bundled-banking\/\" target=\"_blank\" rel=\"noopener\">\u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y<\/a> mu\u1ed1n s\u1ea3n ph\u1ea9m \u0111i k\u00e8m. Kho\u1ea3ng 65% trong s\u1ed1 h\u1ecd s\u1eb5n s\u00e0ng chuy\u1ec3n t\u00e0i kho\u1ea3n t\u1eeb c\u00e1c ng\u00e2n h\u00e0ng kh\u00f4ng cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00f3ng g\u00f3i v\u00e0 71% kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u00ecm ki\u1ebfm m\u1ed9t t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh duy nh\u1ea5t \u0111\u1ec3 l\u00e0m vi\u1ec7c c\u00f9ng, cho bi\u1ebft vi\u1ec7c \u0111\u00f3ng g\u00f3i gi\u00fap qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n c\u1ee7a h\u1ecd d\u1ec5 d\u00e0ng v\u00e0 thu\u1eadn ti\u1ec7n h\u01a1n.   <\/p>\n\n<p>Ngo\u00e0i ra, ngay c\u1ea3 nh\u1eefng ng\u01b0\u1eddi d\u00f9ng l\u1edbn tu\u1ed5i h\u01a1n (th\u01b0\u1eddng l\u00e0 nh\u1eefng ng\u01b0\u1eddi n\u1eafm gi\u1eef t\u00e0i s\u1ea3n ch\u00ednh, m\u1eb7c d\u00f9 \u0111i\u1ec1u n\u00e0y kh\u00e1c nhau t\u00f9y theo khu v\u1ef1c) ng\u00e0y c\u00e0ng quan t\u00e2m \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn d\u1ec5 ti\u1ebfp c\u1eadn, v\u1edbi vi\u1ec7c g\u00f3i n\u00e2ng cao v\u00e0 h\u1ee3p l\u00fd h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd th\u00f4ng qua s\u1ef1 \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 hi\u1ec3u.  <\/p>\n\n<p>\u0110i\u1ec1u n\u00e0y l\u00e0m cho kho\u1ea3ng c\u00e1ch b\u1ea3o hi\u1ec3m ng\u00e0y c\u00e0ng c\u00f3 v\u1ea5n \u0111\u1ec1 trong vi\u1ec7c \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 tr\u1ea3i nghi\u1ec7m t\u00edch h\u1ee3p, <a href=\"https:\/\/www.thebanker.com\/content\/c32b698e-708c-5bc7-b91c-1577a77a1ca0\" target=\"_blank\" rel=\"noopener\">si\u00eau c\u00e1 nh\u00e2n h\u00f3a<\/a> &#8211; trong khi v\u1eabn mang l\u1ea1i c\u01a1 h\u1ed9i cho c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh \u0111ang t\u00ecm c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i.  <\/p>\n\n<p>B\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m nh\u00fang v\u00e0 b\u1ea3o hi\u1ec3m theo th\u1eddi gian th\u1ef1c l\u00e0 m\u1ed9t c\u00e1ch \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i \u0111\u1ec3 x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean s\u1ef1 \u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7 ng\u00e2n h\u00e0ng v\u00e0 th\u1ef1c s\u1ef1 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 li\u1ec1n m\u1ea1ch gi\u00fap th\u00fac \u0111\u1ea9y doanh thu.  <\/p>\n\n<h2 class=\"wp-block-heading\">B\u1ea3o hi\u1ec3m nh\u00fang: Gi\u1ea3i ph\u00e1p chi\u1ebfn l\u01b0\u1ee3c<\/h2>\n\n<p>Thay v\u00ec coi b\u1ea3o hi\u1ec3m l\u00e0 m\u1ed9t b\u01b0\u1edbc ri\u00eang bi\u1ec7t, kh\u00f4ng li\u00ean k\u1ebft, b\u1ea3o hi\u1ec3m nh\u00fang t\u00edch h\u1ee3p c\u00e1c s\u1ea3n ph\u1ea9m b\u1ea3o v\u1ec7 tr\u1ef1c ti\u1ebfp v\u00e0o c\u00e1c quy tr\u00ecnh t\u00e0i ch\u00ednh kh\u00e1c nh\u01b0 cho vay, qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n, mua h\u00e0ng v\u00e0 m\u1edf t\u00e0i kho\u1ea3n.  <\/p>\n\n<p>C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y c\u00f3 nhi\u1ec1u \u01b0u \u0111i\u1ec3m:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>M\u1ee9c <strong>\u0111\u1ed9 li\u00ean quan theo ng\u1eef c\u1ea3nh<\/strong>: B\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y v\u00e0o th\u1eddi \u0111i\u1ec3m c\u1ea7n thi\u1ebft &#8211; trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd th\u1ebf ch\u1ea5p, m\u1edf t\u00e0i kho\u1ea3n ho\u1eb7c mua c\u00f3 gi\u00e1 tr\u1ecb cao &#8211; khi s\u1ef1 b\u1ea3o v\u1ec7 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li><strong>Tr\u1ea3i nghi\u1ec7m \u0111\u01a1n gi\u1ea3n<\/strong>: B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00e3 \u0111\u01b0\u1ee3c thu th\u1eadp trong c\u00e1c kho\u1ea3n vay v\u00e0 quy tr\u00ecnh CRM, b\u1ea3o hi\u1ec3m nh\u00fang c\u00f3 th\u1ec3 \u0111i\u1ec1n tr\u01b0\u1edbc c\u00e1c \u1ee9ng d\u1ee5ng, gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u00f4ng tin kh\u00e1ch h\u00e0ng ph\u1ea3i cung c\u1ea5p.<\/li>\n\n\n\n<li><strong>Quy tr\u00ecnh t\u0103ng t\u1ed1c<\/strong>: B\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m theo th\u1eddi gian th\u1ef1c c\u1ea3i thi\u1ec7n quy tr\u00ecnh cho vay b\u1eb1ng c\u00e1ch gi\u1ea3m s\u1ef1 ch\u1eadm tr\u1ec5 li\u00ean quan \u0111\u1ebfn c\u00e1c silo d\u1eef li\u1ec7u b\u1ecb ph\u00e2n m\u1ea3nh, th\u1eddi gian ph\u1ea3n h\u1ed3i ch\u1eadm tr\u1ec5 t\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p, nh\u1eadp th\u1ee7 c\u00f4ng l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u00f9ng m\u1ed9t d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng tr\u00ean nhi\u1ec1u c\u1ed5ng th\u00f4ng tin ri\u00eang bi\u1ec7t, v.v.  <\/li>\n\n\n\n<li><strong>N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>: Cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p ho\u00e0n ch\u1ec9nh trong m\u1ed9t tr\u1ea3i nghi\u1ec7m duy nh\u1ea5t cho th\u1ea5y kh\u00e1ch h\u00e0ng r\u1eb1ng ng\u00e2n h\u00e0ng c\u1ee7a h\u1ecd th\u1ef1c s\u1ef1 hi\u1ec3u v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n<p>Do \u0111\u00f3, vi\u1ec7c nh\u00fang b\u1ea3o hi\u1ec3m v\u00e0o h\u1ec7 sinh th\u00e1i ng\u00e2n h\u00e0ng t\u1ed5ng th\u1ec3 cho ph\u00e9p b\u1ea1n ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng nhanh h\u01a1n, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng th\u1ec3 c\u1ee7a ng\u00e2n h\u00e0ng v\u00e0 h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh.  <\/p>\n\n<h5 class=\"wp-block-heading\">Bi\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00e0nh doanh thu<\/h5>\n\n<p>B\u1ea3o hi\u1ec3m nh\u00fang mang l\u1ea1i c\u01a1 h\u1ed9i doanh thu m\u1edbi. C\u00f3 kh\u1ea3 n\u0103ng thu ph\u00ed t\u1eeb m\u1ed7i h\u1ee3p \u0111\u1ed3ng \u0111\u01b0\u1ee3c b\u00e1n m\u00e0 kh\u00f4ng ph\u1ea3i ch\u1ecbu r\u1ee7i ro b\u1ea3o l\u00e3nh &#8211; c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 n\u1eafm b\u1eaft m\u1ed9t ph\u1ea7n l\u1edbn h\u01a1n trong v\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i trong khi t\u1ea1o ra gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho h\u1ecd. T\u1ea5t c\u1ea3 m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i tung ra c\u00e1c s\u1ea3n ph\u1ea9m m\u1edbi ph\u1ee9c t\u1ea1p trong nh\u00e0.    <\/p>\n\n<p>M\u1ed9t <a href=\"https:\/\/bolttech.io\/vi\/case-studies\/nghien-cuu-dien-hinh-ve-dich-vu-tai-chinh\/\">nh\u00e0 \u0111i\u1ec1u h\u00e0nh d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh<\/a> n\u1ed5i ti\u1ebfng \u0111\u00e3 tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a bolt \u0111\u00e3 t\u0103ng h\u01a1n 75% doanh thu, c\u00f9ng v\u1edbi m\u1ee9c t\u0103ng 135% chuy\u1ec3n \u0111\u1ed5i &#8211; m\u1ed9t l\u1ee3i \u00edch l\u1edbn v\u1edbi chi ph\u00ed v\u1eadn h\u00e0nh t\u1ed1i thi\u1ec3u.  <\/p>\n\n<h5 class=\"wp-block-heading\">Bi\u1ebfn d\u1eef li\u1ec7u th\u00e0nh t\u1ed1c \u0111\u1ed9 v\u00e0 \u0111\u01a1n gi\u1ea3n cao h\u01a1n<\/h5>\n\n<p>  Nghi\u00ean c\u1ee9u cho th\u1ea5y th\u1eddi gian ng\u01b0\u1eddi d\u00f9ng s\u1eb5n s\u00e0ng d\u00e0nh cho c\u00e1c \u1ee9ng d\u1ee5ng trong l\u0129nh v\u1ef1c fintech \u0111\u00e3 <a href=\"https:\/\/www.forbes.com\/councils\/forbesfinancecouncil\/2022\/07\/01\/how-to-reduce-abandonment-rates-for-fintech-apps\/\" target=\"_blank\" rel=\"noopener\">gi\u1ea3m \u0111\u00e1ng k\u1ec3<\/a>. Khi kh\u00e1ch h\u00e0ng c\u1ea7n 15 ph\u00fat tr\u1edf l\u00ean \u0111\u1ec3 \u0111i\u1ec1n \u0111\u01a1n \u0111\u0103ng k\u00fd, h\u1ecd s\u1ebd b\u1ecf h\u1ecdc v\u0129nh vi\u1ec5n. T\u1ea1i sao h\u1ecd c\u1ea7n ph\u1ea3i \u0111i\u1ec1n v\u00e0o c\u00f9ng m\u1ed9t th\u00f4ng tin m\u00e0 ng\u00e2n h\u00e0ng \u0111\u00e3 c\u00f3 \u0111\u1ec3 truy c\u1eadp v\u00e0o m\u1ed9t s\u1ea3n ph\u1ea9m? Khi c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh t\u00edch h\u1ee3p c\u00e1c d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a, h\u1ecd c\u00f3 th\u1ec3:   <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng c\u00e2u h\u1ecfi \u0111\u0103ng k\u00fd b\u1ea3o hi\u1ec3m b\u1eaft bu\u1ed9c &#8211; th\u01b0\u1eddng t\u1eeb 50% tr\u1edf l\u00ean  <\/li>\n\n\n\n<li>Gi\u1ea3m th\u1eddi gian b\u00e1o gi\u00e1 t\u1eeb ng\u00e0y xu\u1ed1ng c\u00f2n v\u00e0i ph\u00fat<\/li>\n\n\n\n<li>Tr\u00ecnh b\u00e0y c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p h\u01a1n b\u1eb1ng c\u00e1ch \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c kh\u1edbp ch\u00ednh x\u00e1c v\u1edbi h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng v\u00e0 kh\u1ea9u v\u1ecb r\u1ee7i ro c\u1ee7a h\u00e3ng v\u1eadn chuy\u1ec3n ho\u1eb7c ng\u01b0\u1eddi b\u1ea3o l\u00e3nh ph\u00f9 h\u1ee3p.  <\/li>\n\n\n\n<li>Lo\u1ea1i b\u1ecf vi\u1ec7c nh\u1eadp d\u1eef li\u1ec7u d\u01b0 th\u1eeba cho kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n\n<p>\u0110i\u1ec1n tr\u01b0\u1edbc, t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 l\u1ef1a ch\u1ecdn th\u00f4ng minh bi\u1ebfn m\u1ed9t quy tr\u00ecnh ph\u1ee9c t\u1ea1p th\u00e0nh tr\u1ea3i nghi\u1ec7m h\u1ee3p l\u00fd \u2013 m\u1ed9t ph\u1ea7n m\u1edf r\u1ed9ng t\u1ef1 nhi\u00ean c\u1ee7a tr\u1ea3i nghi\u1ec7m ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 hi\u1ec7n c\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng l\u00e0 kh\u00e1ch h\u00e0ng trung th\u00e0nh.   <\/p>\n\n<h5 class=\"wp-block-heading\">Th\u00e0nh c\u00f4ng trong th\u1ebf gi\u1edbi th\u1ef1c<\/h5>\n\n<p>C\u00e1c \u0111\u1ed1i t\u00e1c cho vay b\u1ea5t <a href=\"https:\/\/bolttech.io\/vi\/insights\/tuong-lai-cua-bao-hiem-nhung-va-bat-dong-san\/\">\u0111\u1ed9ng s\u1ea3n<\/a> v\u00e0 \u00f4 t\u00f4 \u0111\u00e3 s\u1eed d\u1ee5ng b\u1ea3o hi\u1ec3m nh\u00fang th\u00f4ng qua bolt \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh c\u00f4ng tuy\u1ec7t v\u1eddi. V\u00ed d\u1ee5: <a href=\"https:\/\/bolttech.io\/vi\/news\/mot-cot-moc-moi-cho-stellantis-insurance-stellantis-financial-services-us-ra-mat-chuong-trinh-bao-hiem-nhung-voi-bolt-de-mo-rong-su-lua-chon-cua-khach-hang\/\">Stellantis v\u00e0 bolt<\/a> hi\u1ec7n cho ph\u00e9p kh\u00e1ch h\u00e0ng truy c\u1eadp c\u00e1c s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m t\u1eeb nhi\u1ec1u c\u00f4ng ty b\u1ea3o hi\u1ec3m tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a h\u1ecd. <\/p>\n\n<p>C\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang gi\u00fap b\u1ea1n ki\u1ebfm ti\u1ec1n t\u1eeb c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u00eam ngu\u1ed3n doanh thu, \u0111\u1ed3ng th\u1eddi \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd, \u0111\u01a1n gi\u1ea3n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd c\u00f3 th\u1ec3 truy c\u1eadp c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o v\u1ec7 c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o an to\u00e0n v\u00e0 y\u00ean t\u00e2m<\/p>\n\n<h2 class=\"wp-block-heading\">Tri\u1ec3n khai d\u1ec5 d\u00e0ng h\u01a1n b\u1ea1n ngh\u0129 v\u1edbi bu l\u00f4ng<\/h2>\n\n<p>C\u00e1c r\u00e0o c\u1ea3n \u0111\u1ec3 gia nh\u1eadp th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m trong l\u1ecbch s\u1eed l\u00e0 c\u1ea3 y\u00eau c\u1ea7u c\u00f4ng ngh\u1ec7 \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi \u0111\u1ee7 c\u00e1c h\u00e3ng v\u1eadn chuy\u1ec3n v\u00e0 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh b\u1ea3o hi\u1ec3m ri\u00eang bi\u1ec7t.  <\/p>\n\n<p>Tuy nhi\u00ean, th\u00f4ng qua quan h\u1ec7 \u0111\u1ed1i t\u00e1c v\u1edbi bolt, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 truy c\u1eadp ngay v\u00e0o h\u01a1n 100 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 trong th\u1eddi gian th\u1ef1c. T\u1ea5t c\u1ea3 nh\u1eefng g\u00ec c\u1ea7n l\u00e0 t\u00edch h\u1ee3p API \u0111\u01a1n gi\u1ea3n &#8211; API v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a bolt c\u1eafm tr\u1ef1c ti\u1ebfp v\u00e0o c\u00e1c n\u1ec1n t\u1ea3ng cho vay k\u1ef9 thu\u1eadt s\u1ed1, kh\u1edfi t\u1ea1o th\u1ebf ch\u1ea5p v\u00e0 ng\u00e2n h\u00e0ng tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 th\u00fac \u0111\u1ea9y chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 trong ng\u00e2n h\u00e0ng b\u00e1n l\u1ebb m\u00e0 kh\u00f4ng ph\u1ee9c t\u1ea1p. S\u1ef1 t\u00edch h\u1ee3p n\u00e0y gi\u00fap t\u0103ng t\u1ed1c \u0111\u1ed9, gi\u1ea3m t\u00ecnh tr\u1ea1ng r\u1edbt gi\u1ea3m, c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c d\u00f2ng doanh thu m\u1edbi, c\u00f3 l\u1ee3i nhu\u1eadn cao. C\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang n\u00e0y c\u00f3 th\u1ec3 c\u1ea5u h\u00ecnh, tri\u1ec3n khai nhanh ch\u00f3ng v\u00e0 kh\u00f4ng y\u00eau c\u1ea7u c\u00e1c nh\u00f3m CNTT c\u1ee7a b\u1ea1n ph\u1ea3i c\u00f4ng vi\u1ec7c n\u1eb7ng nh\u1ecdc.    <\/p>\n\n<p>V\u00e0 bolt c\u0169ng c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111au \u0111\u1ea7u v\u1ec1 quy \u0111\u1ecbnh. \u0110\u1ed1i v\u1edbi c\u00e1c ng\u00e2n h\u00e0ng kh\u00f4ng c\u00f3 gi\u1ea5y ph\u00e9p ho\u1eb7c kh\u1ea3 n\u0103ng b\u1ea3o hi\u1ec3m hi\u1ec7n c\u00f3, bolt cung c\u1ea5p c\u1ea3 hai th\u00f4ng qua \u0111\u1ea1i l\u00fd bolt c\u1ee7a ch\u00fang t\u00f4i. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh c\u00f3 th\u1ec3 nhanh ch\u00f3ng tri\u1ec3n khai c\u00e1c kh\u1ea3 n\u0103ng b\u1ea3o hi\u1ec3m nh\u00fang m\u00e0 kh\u00f4ng l\u00e0m gi\u00e1n \u0111o\u1ea1n quy tr\u00ecnh l\u00e0m vi\u1ec7c hi\u1ec7n c\u00f3 ho\u1eb7c t\u0103ng t\u1ea3i cho c\u00e1c nh\u00f3m n\u1ed9i b\u1ed9.  <\/p>\n\n<h2 class=\"wp-block-heading\">Chu\u1ea9n b\u1ecb cho cu\u1ed9c c\u00e1ch m\u1ea1ng b\u1ea3o hi\u1ec3m nh\u00fang: B\u00e0i h\u1ecdc h\u1eefu \u00edch<\/h2>\n\n<p>B\u1ea1n mu\u1ed1n \u0111\u01b0a b\u1ea3o hi\u1ec3m nh\u00fang v\u00e0o tr\u1ea3i nghi\u1ec7m ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a m\u00ecnh? \u0110\u00e2y l\u00e0 nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Ch\u1ecdn \u0111\u1ed1i t\u00e1c c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p<\/strong>: Ch\u1ecdn m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u1ed1i t\u00e1c cung c\u1ea5p quy\u1ec1n truy c\u1eadp r\u1ed9ng r\u00e3i c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5, API m\u1ea1nh m\u1ebd v\u00e0 kinh nghi\u1ec7m t\u00edch h\u1ee3p t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh \u0111\u1ec3 gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u00fang c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m nh\u00fang.  <\/li>\n\n\n\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m t\u00edch h\u1ee3p<\/strong>: Xem l\u1ea1i h\u00e0nh tr\u00ecnh hi\u1ec7n t\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nh\u1eefng kho\u1ea3nh kh\u1eafc t\u1ef1 nhi\u00ean \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m.<\/li>\n\n\n\n<li><strong>Ch\u1ecdn \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u<\/strong>: X\u00e1c \u0111\u1ecbnh m\u1ed9t tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u1ee5 th\u1ec3 c\u00f3 t\u00e1c \u0111\u1ed9ng cao (ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1ea3o hi\u1ec3m ch\u1ee7 nh\u00e0 trong d\u00f2ng th\u1ebf ch\u1ea5p) tr\u01b0\u1edbc khi m\u1edf r\u1ed9ng sang to\u00e0n b\u1ed9 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/li>\n\n\n\n<li><strong>\u0110\u01a1n gi\u1ea3n h\u00f3a c\u00e1c \u1ee9ng d\u1ee5ng v\u1edbi d\u1eef li\u1ec7u \u0111i\u1ec1n tr\u01b0\u1edbc<\/strong>: \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 h\u1ed3 s\u01a1 ng\u00e2n h\u00e0ng hi\u1ec7n c\u00f3, h\u00e3y \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c y\u00eau c\u1ea7u d\u1eef li\u1ec7u th\u1ee7 c\u00f4ng v\u00e0 t\u1ed1i \u0111a h\u00f3a c\u01a1 h\u1ed9i \u0111i\u1ec1n tr\u01b0\u1edbc \u0111\u1ec3 c\u00f3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng m\u01b0\u1ee3t m\u00e0 h\u01a1n.<\/li>\n<\/ul>\n\n<p>N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c b\u1eaft \u0111\u1ea7u v\u1edbi b\u1ea3o hi\u1ec3m nh\u00fang nh\u01b0 m\u1ed9t d\u1ecbch v\u1ee5 gi\u00e1 tr\u1ecb gia t\u0103ng cho tr\u1ea3i nghi\u1ec7m ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a kh\u00e1ch h\u00e0ng, bolt s\u1ebd gi\u00fap b\u1ea1n nhanh ch\u00f3ng kh\u1edfi ch\u1ea1y v\u00e0 m\u1edf r\u1ed9ng quy m\u00f4 gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh ph\u00f9 h\u1ee3p v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nhu c\u1ea7u c\u1ee7a b\u1ea1n.  <\/p>\n\n<h2 class=\"wp-block-heading\">B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng cho t\u01b0\u01a1ng lai c\u1ee7a b\u1ea3o hi\u1ec3m nh\u00fang ch\u01b0a?<\/h2>\n\n<p>B\u1ea3o hi\u1ec3m kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i l\u00e0 m\u1ed9t b\u01b0\u1edbc r\u01b0\u1eddm r\u00e0, ri\u00eang bi\u1ec7t trong tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh. V\u1edbi b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c nh\u00fang tr\u1ef1c ti\u1ebfp v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c k\u1ef9 thu\u1eadt s\u1ed1, c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 hi\u1ec7p h\u1ed9i t\u00edn d\u1ee5ng c\u00f3 th\u1ec3: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>L\u1ea5p \u0111\u1ea7y kho\u1ea3ng tr\u1ed1ng trong vi\u1ec7c cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u00e0 n\u00e2ng cao k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n\n\n\n<li>G\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng ni\u1ec1m tin<\/li>\n\n\n\n<li>M\u1edf kh\u00f3a c\u00e1c ngu\u1ed3n doanh thu m\u1edbi m\u1ea1nh m\u1ebd<\/li>\n<\/ul>\n\n<p>Bolt gi\u00fap d\u1ec5 d\u00e0ng kh\u1edfi ch\u1ea1y v\u00e0 m\u1edf r\u1ed9ng quy m\u00f4 b\u1ea3o hi\u1ec3m nh\u00fang, ph\u00f9 h\u1ee3p v\u1edbi k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ebf h\u1ec7 ti\u1ebfp theo. N\u1ebfu b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng kh\u00e1m ph\u00e1 c\u00e1ch bolt s\u1ebd thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi b\u1ea3o hi\u1ec3m nh\u00fang, <a href=\"https:\/\/bolttech.io\/vi\/bat-dau\/\">h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u<\/a> ho\u1eb7c t\u01b0 v\u1ea5n \u0111\u1ed1i t\u00e1c. <\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ng\u00e2n h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh v\u00e0 kh\u00e1ch h\u00e0ng x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh. Cung c\u1ea5p s\u1ef1 ti\u1ec7n l\u1ee3i, t\u1ed1c \u0111\u1ed9 v\u00e0 kh\u1ea3 n\u0103ng truy c\u1eadp, c\u00e1c kh\u1ea3 n\u0103ng m\u1edbi ng\u00e0y c\u00e0ng \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i v\u1ec1 [&hellip;]<\/p>\n","protected":false},"featured_media":16187,"template":"","insight-category":[],"class_list":["post-37313","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/37313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media\/16187"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=37313"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=37313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}