{"id":36156,"date":"2025-05-01T21:29:15","date_gmt":"2025-05-01T13:29:15","guid":{"rendered":"https:\/\/bolttech.io\/insights\/bao-gia-va-bao-lanh-phat-hanh-dong-cai-thien-trai-nghiem-khach-hang-trong-linh-vuc-bao-hiem-nhu-the-nao\/"},"modified":"2025-05-01T21:29:21","modified_gmt":"2025-05-01T13:29:21","slug":"bao-gia-va-bao-lanh-phat-hanh-dong-cai-thien-trai-nghiem-khach-hang-trong-linh-vuc-bao-hiem-nhu-the-nao","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/bao-gia-va-bao-lanh-phat-hanh-dong-cai-thien-trai-nghiem-khach-hang-trong-linh-vuc-bao-hiem-nhu-the-nao\/","title":{"rendered":"B\u00e1o gi\u00e1 v\u00e0 b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh \u0111\u1ed9ng c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m nh\u01b0 th\u1ebf n\u00e0o"},"content":{"rendered":"\n<p>Trong b\u1ed1i c\u1ea3nh b\u1ea3o hi\u1ec3m \u0111\u00f4ng \u0111\u00fac v\u00e0 c\u1ea1nh tranh, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 vua. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng hi\u1ec7n \u0111\u1ea1i mong \u0111\u1ee3i d\u1ecbch v\u1ee5 nhanh ch\u00f3ng, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u1edf m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac. \u0110i\u1ec1u n\u00e0y ch\u01b0a bao gi\u1edd quan tr\u1ecdng h\u01a1n trong vi\u1ec7c b\u00e1o gi\u00e1 v\u00e0 b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh, nh\u01b0ng c\u00e1c c\u00e1ch ti\u1ebfp c\u1eadn truy\u1ec1n th\u1ed1ng th\u01b0\u1eddng t\u1ea1o ra, thay v\u00ec gi\u1ea3m, ma s\u00e1t qua c\u00e1c giai \u0111o\u1ea1n quan tr\u1ecdng n\u00e0y.    <\/p>\n\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh b\u1ea3o hi\u1ec3m t\u1eadp trung v\u00e0o c\u1ea3 chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 duy tr\u00ec s\u1ef1 xu\u1ea5t s\u1eafc trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3, t\u1eeb b\u00e1o gi\u00e1 \u0111\u1ebfn b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh v\u00e0 h\u01a1n th\u1ebf n\u1eefa, l\u00e0 b\u00ed quy\u1ebft \u0111\u1ec3 c\u00f3 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao v\u00e0 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u1ed1t h\u01a1n. B\u00e1o gi\u00e1 n\u0103ng \u0111\u1ed9ng c\u1ee7a Bolt cho b\u1ea3o hi\u1ec3m cung c\u1ea5p cho b\u1ea1n c\u00e1ch l\u00fd t\u01b0\u1edfng \u0111\u1ec3 ti\u1ebfp c\u1eadn qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i ng\u00e0nh n\u00e0y m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 thu\u1eadn ti\u1ec7n. <\/p>\n\n<h2 class=\"wp-block-heading\">Nh\u1eefng th\u00e1ch th\u1ee9c trong b\u00e1o gi\u00e1 v\u00e0 b\u1ea3o hi\u1ec3m truy\u1ec1n th\u1ed1ng<\/h2>\n\n<p>Tr\u01b0\u1edbc khi ch\u00fang ta xem x\u00e9t s\u00e2u h\u01a1n v\u1ec1 c\u00e1ch b\u00e1o gi\u00e1 \u0111\u1ed9ng cho b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch b\u1ea1n l\u00e0m vi\u1ec7c, h\u00e3y xem x\u00e9t nh\u1eefng th\u00e1ch th\u1ee9c hi\u1ec7n c\u00f3 trong m\u00f4 h\u00ecnh b\u00e1o gi\u00e1 v\u00e0 b\u1ea3o l\u00e3nh truy\u1ec1n th\u1ed1ng \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Th\u1eddi gian x\u1eed l\u00fd ch\u1eadm v\u00e0 t\u1eafc ngh\u1ebdn th\u1ee7 c\u00f4ng<\/li>\n<\/ol>\n\n<p>Quy tr\u00ecnh b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh th\u00f4ng th\u01b0\u1eddng \u0111\u1ea7y r\u1eaby nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac th\u1ee7 c\u00f4ng. Ch\u01b0a k\u1ec3 \u0111\u1ebfn vi\u1ec7c xem x\u00e9t t\u00e0i li\u1ec7u v\u00e0 quy tr\u00ecnh ph\u00ea duy\u1ec7t tu\u1ea7n t\u1ef1. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 truy\u1ec1n th\u1ed1ng, \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1eed nghi\u1ec7m v\u00e0 th\u1eed nghi\u1ec7m, nh\u01b0ng c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y t\u1ea1o ra s\u1ef1 ch\u1eadm tr\u1ec5 x\u1eed l\u00fd \u0111\u00e1ng k\u1ec3 v\u00e0 vi\u1ec7c t\u1ea1o b\u00e1o gi\u00e1 v\u00e0 ph\u00e1t h\u00e0nh h\u1ee3p \u0111\u1ed3ng c\u00f3 th\u1ec3 m\u1ea5t v\u00e0i ng\u00e0y ho\u1eb7c th\u1eadm ch\u00ed v\u00e0i tu\u1ea7n.    <\/p>\n\n<p>M\u1eb7c d\u00f9 \u0111i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c coi l\u00e0 ngang b\u1eb1ng v\u1edbi kh\u00f3a h\u1ecdc trong ng\u00e0nh, nh\u01b0ng n\u00f3 t\u1ea1o ra nh\u1eefng n\u00fat th\u1eaft c\u1ed5 chai \u0111\u00e1ng k\u1ec3. V\u00e0 m\u1ed7i s\u1ef1 ch\u1eadm tr\u1ec5 c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ch\u1ecdn kh\u00f4ng tham gia \u1ee9ng d\u1ee5ng c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111i v\u1edbi m\u1ed9t \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh nh\u1ea1y b\u00e9n h\u01a1n.   <\/p>\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>\u0110\u00e1nh gi\u00e1 r\u1ee7i ro kh\u00f4ng nh\u1ea5t qu\u00e1n<\/li>\n<\/ol>\n\n<p>B\u1ea3o l\u00e3nh th\u1ee7 c\u00f4ng c\u0169ng g\u00e2y ra s\u1ef1 thay \u0111\u1ed5i do c\u00e1c ph\u00e1n quy\u1ebft c\u1ee7a ng\u01b0\u1eddi b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh c\u00e1 nh\u00e2n. H\u1ed3 s\u01a1 r\u1ee7i ro t\u01b0\u01a1ng t\u1ef1 v\u00e0 c\u00e1c m\u1ed1i quan t\u00e2m v\u1ec1 quy \u0111\u1ecbnh ti\u1ec1m \u1ea9n v\u1eabn c\u00f3 th\u1ec3 b\u1ecb \u0111\u1ed1i x\u1eed kh\u00f4ng c\u00f4ng b\u1eb1ng. Nh\u1eefng m\u00e2u thu\u1eabn nh\u01b0 th\u1ebf n\u00e0y kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u1ee3i nhu\u1eadn c\u1ee7a c\u00e1c h\u00e3ng v\u1eadn chuy\u1ec3n m\u00e0 c\u00f2n c\u00f3 th\u1ec3 h\u1ea1n ch\u1ebf s\u1ef1 ti\u1ebfp nh\u1eadn kh\u00e1ch h\u00e0ng m\u1edbi d\u1ef1a tr\u00ean \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh h\u01a1n l\u00e0 nguy\u00ean nh\u00e2n th\u1ef1c s\u1ef1 \u0111\u00e1ng lo ng\u1ea1i.  <\/p>\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>T\u00ednh minh b\u1ea1ch c\u1ee7a kh\u00e1ch h\u00e0ng h\u1ea1n ch\u1ebf<\/li>\n<\/ol>\n\n<p>Theo truy\u1ec1n th\u1ed1ng, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m m\u1edd \u00e1m. C\u00e1c \u1ee9ng vi\u00ean c\u00f3 r\u1ea5t \u00edt kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb t\u00ecnh tr\u1ea1ng \u0111\u01a1n \u0111\u0103ng k\u00fd c\u1ee7a h\u1ecd, ch\u1ee9 \u0111\u1eebng n\u00f3i \u0111\u1ebfn c\u00e1c ti\u00eau ch\u00ed quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ho\u1eb7c th\u1eddi gian ph\u00ea duy\u1ec7t d\u1ef1 ki\u1ebfn. N\u1ebfu kh\u00f4ng c\u00f3 s\u1ef1 ch\u1eafc ch\u1eafn, kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y lo l\u1eafng v\u00e0 th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eafng nghe trong qu\u00e1 tr\u00ecnh mua h\u00e0ng v\u1ed1n \u0111\u00e3 ph\u1ee9c t\u1ea1p.    <\/p>\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn m\u1ed9t k\u00edch th\u01b0\u1edbc ph\u00f9 h\u1ee3p v\u1edbi t\u1ea5t c\u1ea3<\/li>\n<\/ol>\n\n<p>Kh\u00f4ng c\u00f3 ph\u01b0\u01a1ng ti\u1ec7n d\u1ec5 d\u00e0ng \u0111\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u to\u00e0n di\u1ec7n v\u00e0 ph\u00e2n t\u00edch n\u00e2ng cao, b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh truy\u1ec1n th\u1ed1ng th\u01b0\u1eddng quay tr\u1edf l\u1ea1i c\u00e1c danh m\u1ee5c r\u1ee7i ro r\u1ed9ng. Ch\u00fang c\u00f3 c\u00f4ng d\u1ee5ng c\u1ee7a ch\u00fang nh\u01b0ng kh\u00f4ng nh\u1eadn ra c\u00e1c thu\u1ed9c t\u00ednh (v\u00e0 nhu c\u1ea7u) \u0111\u1ed9c \u0111\u00e1o c\u1ee7a t\u1eebng \u1ee9ng vi\u00ean. N\u1ebfu kh\u00f4ng c\u00f3 c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng minh, d\u1ef1a tr\u00ean d\u1eef li\u1ec7u, c\u00e1c nh\u00e0 m\u1ea1ng s\u1ebd b\u1ecf l\u1ee1 c\u00e1c c\u01a1 h\u1ed9i nh\u01b0 cung c\u1ea5p gi\u00e1 c\u1ea3 c\u1ea1nh tranh h\u01a1n cho nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 r\u1ee7i ro th\u1ea5p h\u01a1n.    <\/p>\n\n<h2 class=\"wp-block-heading\">Vai tr\u00f2 c\u1ee7a b\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m \u0111\u1ed9ng  <\/h2>\n\n<p>B\u00e1o gi\u00e1 \u0111\u1ed9ng trong b\u1ea3o hi\u1ec3m, k\u1ebft h\u1ee3p v\u1edbi b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh th\u00f4ng minh h\u01a1n, cung c\u1ea5p m\u1ed9t c\u00e1ch \u0111\u1ec3 thay \u0111\u1ed5i c\u01a1 b\u1ea3n c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a ch\u00fang ta \u0111\u1ed1i v\u1edbi b\u1ea3o hi\u1ec3m. K\u1ebft h\u1ee3p v\u1edbi <a href=\"https:\/\/bolttech.io\/vi\/insights\/doi-moi-bi-quyet-de-phat-trien-manh-trong-thi-truong-bao-hiem-kho-khan\/\">c\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt s\u1ed1 \u0111ang ph\u00e1t tri\u1ec3n<\/a>, c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c c\u00e1ch \u0111\u00e1p \u1ee9ng, d\u1ef1a tr\u00ean d\u1eef li\u1ec7u v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m.   <\/p>\n\n<h5 class=\"wp-block-heading\">T\u00edch h\u1ee3p d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c<\/h5>\n\n<p>C\u00e1c n\u1ec1n t\u1ea3ng b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh hi\u1ec7n \u0111\u1ea1i c\u00f3 th\u1ec3 r\u00fat ra t\u1eeb nhi\u1ec1u ngu\u1ed3n d\u1eef li\u1ec7u, t\u1ea1o h\u1ed3 s\u01a1 r\u1ee7i ro to\u00e0n di\u1ec7n h\u01a1n g\u1ea7n nh\u01b0 theo th\u1eddi gian th\u1ef1c. V\u1edbi s\u1ef1 t\u00edch h\u1ee3p to\u00e0n di\u1ec7n n\u00e0y, c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb vi\u1ec7c \u0111\u00e1nh gi\u00e1 r\u1ee7i ro ch\u00ednh x\u00e1c h\u01a1n m\u00e0 kh\u00f4ng c\u1ea7n thu th\u1eadp d\u1eef li\u1ec7u th\u1ee7 c\u00f4ng r\u1ed9ng r\u00e3i t\u1eeb ng\u01b0\u1eddi n\u1ed9p \u0111\u01a1n. <a href=\"https:\/\/www.consumerintelligence.com\/articles\/insurance-quote-journeys-insights-from-the-market\" target=\"_blank\" rel=\"noopener\">B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m t\u1ed1i thi\u1ec3u<\/a> c\u00f3 ngh\u0129a l\u00e0 nhi\u1ec1u kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfp t\u1ee5c th\u00f4ng qua \u1ee9ng d\u1ee5ng. <\/p>\n\n<h5 class=\"wp-block-heading\">Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean AI<\/h5>\n\n<p>C\u00e1ch ti\u1ebfp c\u1eadn thu\u1eadt to\u00e1n ti\u00ean ti\u1ebfn c\u1ee7a AI \u0111\u1ed1i v\u1edbi d\u1eef li\u1ec7u cho ph\u00e9p n\u00f3 x\u1eed l\u00fd c\u00e1c xu h\u01b0\u1edbng v\u00e0 m\u1eabu d\u1eef li\u1ec7u ph\u1ee9c t\u1ea1p \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 r\u1ee7i ro. N\u00f3 c\u00f3 th\u1ec3 l\u00e0m nh\u01b0 v\u1eady v\u1edbi t\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c cao h\u01a1n so v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ee7 c\u00f4ng v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc v\u00e0 c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p s\u1eb5n.   <\/p>\n\n<p>\u0110i\u1ec1u n\u00e0y cho ph\u00e9p m\u00e1y h\u1ecdc ph\u00e1t hi\u1ec7n c\u00e1c xu h\u01b0\u1edbng v\u00e0 m\u1ed1i t\u01b0\u01a1ng quan tinh t\u1ebf m\u00e0 ph\u00e2n t\u00edch c\u1ee7a con ng\u01b0\u1eddi c\u00f3 th\u1ec3 b\u1ecf qua. Tr\u00ean th\u1ef1c t\u1ebf, tr\u1ea3 l\u1eddi m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y, <a href=\"https:\/\/www.ey.com\/en_us\/insights\/insurance\/how-to-revolutionize-the-insurance-value-chain-with-generative-ai\" target=\"_blank\" rel=\"noopener\">51% c\u00f4ng ty b\u1ea3o hi\u1ec3m<\/a> ch\u1ec9 ra r\u1eb1ng b\u1ea3o hi\u1ec3m n\u00e2ng cao n\u00e0y l\u00e0 gi\u00e1 tr\u1ecb quan tr\u1ecdng nh\u1ea5t m\u00e0 AI mang l\u1ea1i cho h\u1ecd. <\/p>\n\n<h5 class=\"wp-block-heading\">T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y<\/h5>\n\n<p>Tuy nhi\u00ean, AI c\u0169ng mang l\u1ea1i m\u1ed9t \u0111i\u1ec3m c\u1ed9ng kh\u00e1c \u2013 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c th\u00f4ng minh. C\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c b\u00e1o gi\u00e1 v\u00e0 tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n gi\u1ea3n m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi, \u0111i\u1ec1u n\u00e0y gi\u00fap c\u00e1c nh\u00e0 b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh t\u1eadp trung v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng ph\u1ee9c t\u1ea1p ho\u1eb7c b\u1ea5t th\u01b0\u1eddng, ti\u1ebft ki\u1ec7m th\u1eddi gian trong khi v\u1eabn gi\u1eef hi\u1ec7u qu\u1ea3 cao.   <\/p>\n\n<h5 class=\"wp-block-heading\">T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a<\/h5>\n\n<p>\u0110i\u1ec1u n\u00e0y \u0111\u01b0a ch\u00fang ta tr\u1edf l\u1ea1i v\u1edbi s\u1ee9c m\u1ea1nh c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m. C\u00e1c c\u00f4ng ty cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a c\u00f3 th\u1ec3 <a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-personalization-right-or-wrong-is-multiplying\" target=\"_blank\" rel=\"noopener\">t\u1ea1o ra doanh thu nhi\u1ec1u h\u01a1n t\u1edbi 40%<\/a> so v\u1edbi nh\u1eefng c\u00f4ng ty kh\u00f4ng c\u00f3, v\u1edbi 71% kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i c\u00e1 nh\u00e2n h\u00f3a theo m\u1eb7c \u0111\u1ecbnh v\u00e0 76% trong s\u1ed1 h\u1ecd th\u1ea5t v\u1ecdng khi h\u1ecd kh\u00f4ng t\u00ecm th\u1ea5y n\u00f3. <br\/><br\/>Cho ph\u00e9p c\u00e1c h\u1ec7 th\u1ed1ng \u0111\u1ed9ng th\u00edch \u1ee9ng v\u1edbi h\u00e0nh vi v\u00e0 s\u1edf th\u00edch c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng, v\u1edbi h\u01b0\u1edbng d\u1eabn ph\u00f9 h\u1ee3p trong su\u1ed1t c\u00e1c \u1ee9ng d\u1ee5ng, gi\u00fap c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n theo c\u00e1ch ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd.<\/p>\n\n<p>B\u1ea1n mu\u1ed1n xem n\u00f3 ho\u1ea1t \u0111\u1ed9ng? C\u00f4ng ty d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh n\u00e0y <a href=\"https:\/\/bolttech.io\/vi\/case-studies\/nghien-cuu-dien-hinh-ve-dich-vu-tai-chinh\/\">\u0111\u00e3 ch\u1ee9ng ki\u1ebfn nh\u1eefng c\u1ea3i ti\u1ebfn \u0111\u00e1ng k\u1ec3<\/a> trong quy tr\u00ecnh b\u00e1o gi\u00e1 v\u00e0 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng nhanh h\u01a1n, tr\u1ef1c quan h\u01a1n b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng b\u00e1o gi\u00e1 v\u00e0 b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh \u0111\u1ed9ng c\u1ee7a bolt.   <\/p>\n\n<h2 class=\"wp-block-heading\">Bolt gi\u00fap b\u1ea1n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m nh\u01b0 th\u1ebf n\u00e0o<\/h2>\n\n<p>C\u00e1c d\u1ecbch v\u1ee5 \u0111a k\u00eanh \u0111ang <a href=\"https:\/\/www.bcg.com\/publications\/2023\/purchasing-trends-in-global-insurance\" target=\"_blank\" rel=\"noopener\">tr\u1edf n\u00ean quan tr\u1ecdng<\/a> \u0111\u1ed1i v\u1edbi b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m. C\u00e1i g\u1ecdi l\u00e0 d\u1ecbch v\u1ee5 h\u1ec7 sinh th\u00e1i <a href=\"https:\/\/www.bain.com\/insights\/customers-know-what-they-want-are-insurers-listening\/\" target=\"_blank\" rel=\"noopener\">t\u1ea1o ra nhi\u1ec1u gi\u00e1 tr\u1ecb h\u01a1n<\/a> cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, nhi\u1ec1u h\u00e3ng v\u1eabn n\u00e9 tr\u00e1nh \u00fd t\u01b0\u1edfng v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 \u0111a k\u00eanh v\u00ec s\u1ee3 chi ph\u00ed v\u00e0 \u0111\u1ea1i tu c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u00fang.  <\/p>\n\n<p>\u0110\u00e2y l\u00e0 n\u01a1i c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 bolt c\u00f3 th\u1ec3 tr\u1ee3 gi\u00fap. S\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean API \u0111\u00e1m m\u00e2y m\u00f4-\u0111un \u0111\u01a1n gi\u1ea3n (v\u00e0 do \u0111\u00f3 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng), bolt cho ph\u00e9p c\u00e1c h\u00e3ng v\u1eadn chuy\u1ec3n tr\u1ef1c ti\u1ebfp nh\u00fang c\u00e1c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p, gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng v\u00e0o b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m. Ch\u00fang t\u00f4i gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m kh\u00f3 kh\u0103n quan tr\u1ecdng trong quy tr\u00ecnh b\u00e1o gi\u00e1 v\u00e0 b\u1ea3o l\u00e3nh truy\u1ec1n th\u1ed1ng, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m trong khi v\u1eabn t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00ednh b\u1ea1n. N\u1ec1n t\u1ea3ng bu l\u00f4ng cung c\u1ea5p:   <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Quy tr\u00ecnh \u0111\u0103ng k\u00fd h\u1ee3p l\u00fd<\/strong>: bolt gi\u00fap b\u1ea1n t\u1ea1o b\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m c\u1ea1nh tranh, ph\u00f9 h\u1ee3p nhanh h\u01a1n bao gi\u1edd h\u1ebft v\u1edbi c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n b\u1ea3o hi\u1ec3m n\u0103ng \u0111\u1ed9ng gi\u00fap d\u1ec5 d\u00e0ng c\u00e2n b\u1eb1ng t\u1ed1c \u0111\u1ed9 v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c. V\u1edbi \u00edt c\u00e2u h\u1ecfi h\u01a1n \u0111\u1ec3 b\u00e1o gi\u00e1 nhanh h\u01a1n v\u00e0 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng m\u1ed9t cu\u1ed9c ph\u1ecfng v\u1ea5n tr\u00ean nhi\u1ec1u h\u00e3ng v\u1eadn chuy\u1ec3n, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong vi\u1ec7c s\u0103n l\u00f9ng b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n h\u00f3a \u0111\u00e1ng k\u1ec3, gi\u1ea3m t\u00ecnh tr\u1ea1ng t\u1eeb b\u1ecf. <\/li>\n\n\n\n<li>T\u1ea1o <strong>b\u00e1o gi\u00e1 nhanh h\u01a1n<\/strong>: Th\u00f4ng qua kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p n\u00e2ng cao, c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n b\u1ea3o l\u00e3nh \u0111\u01b0\u1ee3c \u0111i\u1ec1n s\u1eb5n \u0111\u1ec3 t\u0103ng t\u1ed1c qu\u00e1 tr\u00ecnh b\u00e1o gi\u00e1 v\u00e0 r\u00e0ng bu\u1ed9c, c\u0169ng nh\u01b0 c\u00e1c c\u00f4ng c\u1ee5 x\u1ebfp h\u1ea1ng ph\u1ee9c t\u1ea1p, bolt cho ph\u00e9p t\u1ea1o b\u00e1o gi\u00e1 g\u1ea7n nh\u01b0 theo th\u1eddi gian th\u1ef1c \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i. Ph\u1ea3n h\u1ed3i nhanh n\u00e0y c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m quan tr\u1ecdng trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. <\/li>\n\n\n\n<li><strong>Giao ti\u1ebfp minh b\u1ea1ch<\/strong>: V\u1edbi n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p c\u1ee7a bolt, kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb quy tr\u00ecnh \u0111\u0103ng k\u00fd c\u1ee7a h\u1ecd v\u00e0 hi\u1ec3u c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m v\u00e0 gi\u00e1 c\u1ea3 c\u1ee7a h\u1ecd. H\u1ecd c\u00f3 th\u1ec3 th\u1ea5y r\u00f5 t\u00ecnh tr\u1ea1ng c\u1ee7a c\u00e1c \u0111\u01a1n \u0111\u0103ng k\u00fd v\u00e0 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c quy\u1ebft \u0111\u1ecbnh b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh \u0111\u1eb1ng sau ch\u00fang.   <\/li>\n\n\n\n<li><strong>C\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/strong>: bolt t\u1eadn d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u to\u00e0n di\u1ec7n \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u1ea3 \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m v\u00e0 gi\u00e1 c\u1ea3 cho ph\u00f9 h\u1ee3p v\u1edbi h\u1ed3 s\u01a1 r\u1ee7i ro c\u00e1 nh\u00e2n. C\u00e1 nh\u00e2n h\u00f3a n\u00e0y \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p v\u1edbi gi\u00e1 c\u1ea3 c\u1ea1nh tranh d\u1ef1a tr\u00ean ho\u00e0n c\u1ea3nh c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. <\/li>\n<\/ul>\n\n<p>M\u1ed9t nh\u00e0 m\u00f4i gi\u1edbi d\u00f2ng c\u00e1 nh\u00e2n h\u1ee3p t\u00e1c v\u1edbi bolt \u0111\u00e3 nh\u1eadn th\u1ea5y <a href=\"https:\/\/bolttech.io\/vi\/case-studies\/nghien-cuu-dien-hinh-ve-personal-lines-broker\/\">nh\u1eefng c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 trong tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a> trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m v\u00e0 chuy\u1ec3n \u0111\u1ed5i t\u1ed1t h\u01a1n th\u00f4ng qua quy tr\u00ecnh b\u00e1o gi\u00e1 nhanh h\u01a1n, tr\u1ef1c quan h\u01a1n. B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 xem \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 ch\u01b0a? <\/p>\n\n<h2 class=\"wp-block-heading\">M\u1edf kh\u00f3a hi\u1ec7u qu\u1ea3 b\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m cao h\u01a1n v\u1edbi bolt<\/h2>\n\n<p>V\u1edbi vi\u1ec7c ph\u00e1t h\u00e0nh g\u1ea7n \u0111\u00e2y c\u1ee7a B\u1ea3ng <a href=\"https:\/\/bolttech.io\/vi\/news\/bolt-ra-mat-bang-cau-hoi-bao-gia-dong-2-1-lam-cho-bao-gia-bao-hiem-nhanh-hon-bao-gio-het\/\"><strong>c\u00e2u h\u1ecfi b\u00e1o gi\u00e1 \u0111\u1ed9ng 2.1<\/strong><\/a>, bolt \u0111\u00e3 th\u1ef1c hi\u1ec7n m\u1ed9t b\u01b0\u1edbc ti\u1ebfn l\u1edbn kh\u00e1c trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m b\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m cho c\u00e1c \u0111\u1ea1i l\u00fd. Phi\u00ean b\u1ea3n m\u1edbi c\u00f3 giao di\u1ec7n hi\u1ec7n \u0111\u1ea1i v\u1edbi t\u1ed1c \u0111\u1ed9 cu\u1ed9n \u00edt h\u01a1n 50%, b\u1ea3ng \u0111i\u1ec1u h\u01b0\u1edbng linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng g\u1eedi b\u00e1o gi\u00e1 t\u1eeb b\u1ea5t k\u1ef3 trang n\u00e0o\u2014gi\u00fap to\u00e0n b\u1ed9 quy tr\u00ecnh nhanh h\u01a1n t\u1edbi 20% cho c\u00e1c nh\u00e2n vi\u00ean. <\/p>\n\n<p>B\u1eb1ng c\u00e1ch h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, l\u00e0m n\u1ed5i b\u1eadt th\u00f4ng tin c\u00f2n thi\u1ebfu v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft, B\u1ea3ng c\u00e2u h\u1ecfi b\u00e1o gi\u00e1 \u0111\u1ed9ng 2.1 cho ph\u00e9p c\u00e1c \u0111\u1ea1i l\u00fd cung c\u1ea5p b\u00e1o gi\u00e1 b\u1ea3o hi\u1ec3m nhanh h\u01a1n, ch\u00ednh x\u00e1c h\u01a1n \u0111\u1ed3ng th\u1eddi n\u00e2ng cao h\u00e0nh tr\u00ecnh t\u1ed5ng th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 v\u00ed d\u1ee5 m\u1edbi nh\u1ea5t v\u1ec1 c\u00e1ch bolt ti\u1ebfp t\u1ee5c d\u1eabn \u0111\u1ea7u trong vi\u1ec7c gi\u00fap c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh h\u01a1n, c\u00e1 nh\u00e2n h\u00f3a t\u1ed1t h\u01a1n v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y nay. <\/p>\n\n<p>\u0110\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch bolt c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, <a href=\"https:\/\/bolttech.io\/vi\/bat-dau\/\">h\u00e3y k\u1ebft n\u1ed1i v\u1edbi ch\u00fang t\u00f4i ngay h\u00f4m nay<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong b\u1ed1i c\u1ea3nh b\u1ea3o hi\u1ec3m \u0111\u00f4ng \u0111\u00fac v\u00e0 c\u1ea1nh tranh, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 vua. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng hi\u1ec7n \u0111\u1ea1i mong \u0111\u1ee3i d\u1ecbch v\u1ee5 nhanh ch\u00f3ng, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u1edf m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac. \u0110i\u1ec1u n\u00e0y ch\u01b0a bao gi\u1edd quan tr\u1ecdng h\u01a1n trong vi\u1ec7c b\u00e1o gi\u00e1 v\u00e0 b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh, nh\u01b0ng c\u00e1c [&hellip;]<\/p>\n","protected":false},"featured_media":28670,"template":"","insight-category":[],"class_list":["post-36156","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/36156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media\/28670"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=36156"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=36156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}