{"id":34600,"date":"2025-02-27T22:27:15","date_gmt":"2025-02-27T14:27:15","guid":{"rendered":"https:\/\/bolttech.io\/insights\/bao-hiem-tren-nhieu-diem-tiep-xuc-chia-khoa-de-tang-gia-tri-tron-doi-cua-khach-hang\/"},"modified":"2025-02-27T22:27:17","modified_gmt":"2025-02-27T14:27:17","slug":"bao-hiem-tren-nhieu-diem-tiep-xuc-chia-khoa-de-tang-gia-tri-tron-doi-cua-khach-hang","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/bao-hiem-tren-nhieu-diem-tiep-xuc-chia-khoa-de-tang-gia-tri-tron-doi-cua-khach-hang\/","title":{"rendered":"B\u1ea3o hi\u1ec3m tr\u00ean nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac: Ch\u00eca kh\u00f3a \u0111\u1ec3 t\u0103ng gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n

Ng\u01b0\u1eddi ta th\u01b0\u1eddng n\u00f3i r\u1eb1ng b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i d\u1ec5 d\u00e0ng h\u01a1n l\u00e0 t\u00ecm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi. \u1ede \u0111\u00e2y, ch\u00fang t\u00f4i c\u00f3 n\u1ec1n t\u1ea3ng v\u1ec1 gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng (CLV). Gi\u1eef m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng b\u1ec1n v\u1eefng, qua nhi\u1ec1u \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c, c\u00f3 gi\u00e1 tr\u1ecb h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi m\u1ed9t lo\u1ea1t c\u00e1c giao d\u1ecbch ng\u1eabu nhi\u00ean m\u1ed9t l\u1ea7n. CLV l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c tr\u00ean c\u00e1c l\u0129nh v\u1ef1c \u0111a d\u1ea1ng nh\u01b0 b\u1ea3o hi\u1ec3m, t\u00e0i ch\u00ednh, ng\u00e0nh c\u00f4ng nghi\u1ec7p \u00f4 t\u00f4 v\u00e0 th\u1eadm ch\u00ed c\u1ea3 b\u1ea5t \u0111\u1ed9ng s\u1ea3n, nh\u01b0ng \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m. Nh\u1eadp kh\u00e1i ni\u1ec7m tham gia b\u1ea3o hi\u1ec3m \u0111a \u0111i\u1ec3m ti\u1ebfp x\u00fac. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m \u0111\u01a1n gi\u1ea3n, d\u1ec5 ti\u1ebfp c\u1eadn trong c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. T\u1eeb ng\u00e2n h\u00e0ng v\u00e0 nh\u00e0 s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 \u0111\u1ebfn c\u00e1c c\u00f4ng ty b\u1ea5t \u0111\u1ed9ng s\u1ea3n v\u00e0 c\u00f4ng ty th\u1ebf ch\u1ea5p, c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m nh\u00fang cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p chuy\u1ec3n \u0111\u1ed5i c\u00e1c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean c\u1ee7a h\u1ecd th\u00e0nh c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c s\u00e2u h\u01a1n v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb l\u00e2u d\u00e0i. H\u00e3y c\u00f9ng kh\u00e1m ph\u00e1 ch\u00ednh x\u00e1c c\u00e1ch b\u1ea3o hi\u1ec3m nh\u00fang l\u00e0m t\u0103ng gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch t\u1eadn d\u1ee5ng t\u1ed1i \u0111a CLV c\u1ee7a b\u1ea1n tr\u00ean c\u00e1c k\u00eanh c\u1ee7a c\u00f4ng ty. <\/p>\n\n

Gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng trong b\u1ea3o hi\u1ec3m: Nh\u1eefng th\u00e1ch th\u1ee9c<\/h4>\n\n

Nh\u01b0 m\u1ecdi khi, kh\u00e1i ni\u1ec7m n\u00e0y r\u1ea5t \u0111\u01a1n gi\u1ea3n – m\u1eb7c d\u00f9 vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00f3 th\u1ec3 kh\u00f4ng nh\u01b0 v\u1eady. Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m r\u1ea5t ph\u1ee9c t\u1ea1p, v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 t\u1eeb tr\u00e1ch nhi\u1ec7m t\u00e0i ch\u00ednh \u0111\u1ebfn nh\u1eadn th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0m v\u1ea9n \u0111\u1ee5c n\u01b0\u1edbc. Kh\u00f4ng c\u00f3 “vi\u00ean \u0111\u1ea1n ma thu\u1eadt” n\u00e0o \u0111\u1ea3m b\u1ea3o m\u1ed9t CLV c\u1ee5 th\u1ec3 cho m\u1ed7i kh\u00e1ch h\u00e0ng. Thay v\u00e0o \u0111\u00f3, \u0111\u00f3 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh c\u00f3 ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 \u0111\u1ecbnh h\u00ecnh to\u00e0n b\u1ed9 h\u1ec7 sinh th\u00e1i kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 khuy\u1ebfn kh\u00edch s\u1ef1 tham gia v\u00e0 \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c th\u00e1ch th\u1ee9c ch\u00ednh c\u1ee7a CLV. <\/p>\n\n

Cu\u1ed9c \u0111\u1ea5u tranh gi\u1eef ch\u00e2n<\/h4>\n\n

Vi\u1ec7c \u01b0u ti\u00ean thu h\u00fat kh\u00e1ch h\u00e0ng h\u01a1n gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u t\u1ef1 nhi\u00ean, m\u1eb7c d\u00f9 sau l\u00e0 th\u00e1ch th\u1ee9c gh\u00ea g\u1edbm h\u01a1n. C\u00e1c ng\u00e2n h\u00e0ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf t\u00e0i kho\u1ea3n cao, c\u00e1c c\u00f4ng ty th\u1ebf ch\u1ea5p ph\u1ea3i v\u1eadt l\u1ed9n \u0111\u1ec3 duy tr\u00ec m\u1ed1i quan h\u1ec7 sau khi \u0111\u00f3ng c\u1eeda v\u00e0 c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 th\u01b0\u1eddng m\u1ea5t s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng sau khi mua h\u00e0ng ban \u0111\u1ea7u. T\u01b0\u01a1ng t\u1ef1, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m ph\u1ea3i chi\u1ebfn \u0111\u1ea5u v\u1edbi sai s\u00f3t ch\u00ednh s\u00e1ch v\u00e0 h\u00e0nh vi chuy\u1ec3n \u0111\u1ed5i. B\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi \u0111\u01a1n gi\u1ea3n khi\u1ebfn \u0111\u00e2y tr\u1edf th\u00e0nh m\u1ed9t th\u1eed th\u00e1ch kh\u00f3 ch\u1ecbu v\u00e0 kh\u00f3 \u0111o\u00e1n. <\/p>\n\n

Silo kh\u00e1ch h\u00e0ng<\/h4>\n\n

Nhi\u1ec1u doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c l\u1edbn h\u01a1n, ho\u1ea1t \u0111\u1ed9ng trong c\u00e1c silo c\u1ee7a b\u1ed9 ph\u1eadn, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1ecb ph\u00e2n m\u1ea3nh. V\u00ed d\u1ee5, m\u1ed9t kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi nhi\u1ec1u b\u1ed9 ph\u1eadn – t\u1eeb ng\u00e2n h\u00e0ng c\u00e1 nh\u00e2n \u0111\u1ebfn d\u1ecbch v\u1ee5 th\u1ebf ch\u1ea5p – m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c g\u1eafn k\u1ebft n\u00e0o. \u0110\u1ed1i v\u1edbi h\u1ecd, m\u1ecdi c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ec1u l\u00e0 ng\u00e2n h\u00e0ng nh\u01b0 m\u1ed9t t\u1ed5ng th\u1ec3 th\u1ed1ng nh\u1ea5t. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi m\u1ed7i b\u1ed9 ph\u1eadn, h\u1ecd l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t truy c\u1eadp c\u00e1c d\u1ecbch v\u1ee5 ri\u00eang bi\u1ec7t. C\u00e1ch ti\u1ebfp c\u1eadn r\u1eddi r\u1ea1c n\u00e0y kh\u00f4ng t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c c\u00e1c m\u1ed1i quan h\u1ec7 hi\u1ec7n c\u00f3 cho b\u1ea3o hi\u1ec3m b\u00e1n ch\u00e9o v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 gi\u00e1 tr\u1ecb gia t\u0103ng kh\u00e1c c\u00f3 th\u1ec3 n\u00e2ng cao \u0111\u00e1ng k\u1ec3 gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n\n

B\u1ea1n t\u00f2 m\u00f2 v\u1ec1 vi\u1ec7c s\u1ef1 t\u00e1ch bi\u1ec7t n\u00e0y c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00f4ng ty nh\u01b0 th\u1ebf n\u00e0o? Xem c\u00e1ch bolt c\u00f3 th\u1ec3 gi\u00fap m\u1ed9t c\u00f4ng ty b\u1ea3o hi\u1ec3m n\u1ed5i ti\u1ebfng th\u1ed1ng nh\u1ea5t l\u1ea1i c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh<\/a> v\u1edbi m\u1ee9c ph\u00ed b\u1ea3o hi\u1ec3m h\u00e0ng n\u0103m th\u00eam 4 t\u1ef7 \u0111\u00f4 la. <\/p>\n\n

C\u1ea1nh tranh trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1<\/h4>\n\n

C\u00e1c c\u00f4ng ty \u01b0u ti\u00ean k\u1ef9 thu\u1eadt s\u1ed1<\/a> \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf \u0111\u00e1ng k\u1ec3 v\u00e0 th\u1eadm ch\u00ed c\u00e1ch m\u1ea1ng h\u00f3a s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p c\u1ea3 d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh v\u00e0 b\u1ea3o hi\u1ec3m v\u00e0o h\u1ec7 sinh th\u00e1i kh\u00e1ch h\u00e0ng r\u1ed9ng l\u1edbn h\u01a1n c\u1ee7a h\u1ecd. Nh\u1eefng ng\u01b0\u1eddi m\u1edbi n\u00e0y \u0111\u00e3 n\u00e2ng cao k\u1ef3 v\u1ecdng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1ec1 s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 c\u00e1 nh\u00e2n h\u00f3a, g\u00e2y \u00e1p l\u1ef1c l\u00ean c\u00e1c doanh nghi\u1ec7p truy\u1ec1n th\u1ed1ng ph\u1ea3i ph\u00e1t tri\u1ec3n ho\u1eb7c c\u00f3 nguy c\u01a1 m\u1ea5t th\u1ecb ph\u1ea7n. Cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang v\u00e0o c\u00e1c th\u1eddi \u0111i\u1ec3m li\u00ean quan trong v\u00f2ng \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 kh\u00e1c bi\u1ec7t c\u1ea1nh tranh c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u1ea3 kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 gi\u00e1 tr\u1ecb l\u00e2u d\u00e0i c\u1ee7a h\u1ecd. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e3 gi\u00fap m\u1ed9t c\u00f4ng ty d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh t\u0103ng doanh thu l\u00ean 75%<\/a> ch\u1ec9 b\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng h\u1ec7 sinh th\u00e1i k\u1ef9 thu\u1eadt s\u1ed1 g\u1eafn k\u1ebft c\u1ee7a bolt. <\/p>\n\n

CLV Solutions: N\u00e2ng cao gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m<\/h3>\n\n

C\u1ea3i thi\u1ec7n gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng trong b\u1ea3o hi\u1ec3m c\u1ea7n m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn chu \u0111\u00e1o v\u00e0 nhi\u1ec1u m\u1eb7t. B\u1ea1n ph\u1ea3i hi\u1ec3u khi n\u00e0o kh\u00e1ch h\u00e0ng s\u1ebd c\u1edfi m\u1edf v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m gi\u00e1 tr\u1ecb gia t\u0103ng v\u00e0 c\u00e1ch ch\u00fang li\u00ean k\u1ebft c\u00f3 \u00fd ngh\u0129a v\u1edbi nhu c\u1ea7u ban \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Sau \u0111\u00f3, \u0111\u1ea3m b\u1ea3o h\u1ecd \u0111\u01b0\u1ee3c cung c\u1ea5p c\u00e1c c\u01a1 h\u1ed9i \u0111\u01a1n gi\u1ea3n, d\u1ec5 t\u1eadn d\u1ee5ng v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m. N\u1ebfu b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng t\u1eadn d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang \u0111\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m, \u0111\u00e2y l\u00e0 c\u00e1ch th\u1ef1c hi\u1ec7n. <\/p>\n\n

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  1. Ph\u00e2n ph\u1ed1i \u0111a k\u00eanh cho ph\u00e9p t\u01b0\u01a1ng t\u00e1c li\u1ec1n m\u1ea1ch<\/strong><\/li>\n<\/ol>\n\n

    Ng\u01b0\u1eddi ti\u00eau d\u00f9ng hi\u1ec7n \u0111\u1ea1i hi\u1ebfm khi t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t \u0111i\u1ec3m ti\u1ebfp x\u00fac duy nh\u1ea5t c\u1ee7a c\u00f4ng ty. Khi c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m tr\u00ean n\u1ec1n t\u1ea3ng web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp, h\u1ecd t\u1ea1o ra nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 gia t\u0103ng gi\u00e1 tr\u1ecb v\u00e0 c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. Ph\u00e2n ph\u1ed1i \u0111a k\u00eanh l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c CLV t\u1ed1i \u0111a. <\/p>\n\n

    H\u00e3y xem x\u00e9t m\u1ed9t c\u00f4ng ty cho vay th\u1ebf ch\u1ea5p cung c\u1ea5p b\u1ea3o hi\u1ec3m cho ch\u1ee7 nh\u00e0 kh\u00f4ng ch\u1ec9 khi k\u1ebft th\u00fac m\u00e0 c\u00f2n th\u00f4ng qua m\u1ed9t c\u1ed5ng th\u00f4ng tin k\u1ef9 thu\u1eadt s\u1ed1, n\u01a1i kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd kho\u1ea3n vay v\u00e0 b\u1ea3o hi\u1ec3m c\u1ee7a h\u1ecd c\u00f9ng nhau. T\u01b0\u01a1ng t\u1ef1, c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 c\u00f3 th\u1ec3 nh\u00fang c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m v\u00e0o tr\u1ea3i nghi\u1ec7m ph\u00f2ng tr\u01b0ng b\u00e0y, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 th\u1eadm ch\u00ed c\u1ea3 l\u1eddi nh\u1eafc d\u1ecbch v\u1ee5, t\u1ea1o ra c\u00e1c \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c li\u00ean t\u1ee5c trong su\u1ed1t v\u00f2ng \u0111\u1eddi s\u1edf h\u1eefu xe. L\u01b0u \u00fd r\u1eb1ng c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp theo th\u1eddi gian theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n \u0111ang t\u1ea1o ra nhi\u1ec1u c\u00e1ch \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng th\u1ea5y gi\u00e1 tr\u1ecb c\u1ee7a b\u1ea1n, v\u00e2ng. Tuy nhi\u00ean, b\u1ea1n c\u0169ng \u0111ang gi\u1edbi thi\u1ec7u c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 li\u00ean quan v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n c\u1ee7a h\u1ecd. C\u00e1c m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t h\u01a1n, l\u00e2u d\u00e0i h\u01a1n (v\u00e0 CLV cao h\u01a1n) theo sau. <\/p>\n\n

      \n
    1. Giao ti\u1ebfp ch\u1ee7 \u0111\u1ed9ng, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a<\/strong><\/li>\n<\/ol>\n\n

      H\u00e3y x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean kh\u00e1i ni\u1ec7m k\u1ecbp th\u1eddi \u0111\u00f3. Thay v\u00ec ch\u1edd \u0111\u1ee3i kh\u00e1ch h\u00e0ng nh\u1eadn ra h\u1ecd c\u1ea7n m\u1ed9t d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m, \u0111\u00f3 l\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m. H\u00e3y h\u00ecnh dung m\u1ed9t ng\u00e2n h\u00e0ng c\u00f3 kh\u00e1ch h\u00e0ng g\u1ea7n \u0111\u00e2y \u0111\u00e3 mua m\u1ed9t m\u1eb7t h\u00e0ng xa x\u1ec9. B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u00e1 tr\u1ecb nh\u1ea5t t\u1eeb vi\u1ec7c ch\u1edd \u0111\u1ee3i cho \u0111\u1ebfn khi h\u1ecd c\u00f3 th\u1ec3 <\/em>c\u00e2n nh\u1eafc b\u1ea3o hi\u1ec3m v\u00e0 c\u00f3 th\u1ec3 <\/em>nh\u1edb \u0111\u1ebfn b\u1ea1n? M\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 kh\u00f4ng x\u1ea3y ra v\u1edbi h\u1ecd cho \u0111\u1ebfn khi tr\u1ed9m c\u1eafp ho\u1eb7c h\u01b0 h\u1ecfng x\u1ea3y ra? Hay b\u1ea1n s\u1ebd ch\u1ee7 \u0111\u1ed9ng nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb b\u1ea3o hi\u1ec3m c\u1ee7a m\u00ecnh tr\u01b0\u1edbc m\u1eb7t h\u1ecd, ngay sau khi mua? <\/p>\n\n

      C\u00e1 nh\u00e2n h\u00f3a \u0111\u00e3 tr\u1edf th\u00e0nh ch\u00eca kh\u00f3a cho t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng trong ti\u1ebfp th\u1ecb, th\u00fac \u0111\u1ea9y c\u1ea3i thi\u1ec7n 40%<\/a> trong vi\u1ec7c t\u1ea1o doanh thu. N\u00f3 kh\u00f4ng kh\u00e1c g\u00ec \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh. N\u00f3i chung, t\u1ea5n c\u00f4ng kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1c d\u1ecbch v\u1ee5 ng\u1eabu nhi\u00ean s\u1ebd l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a h\u1ecd v\u00e0 c\u1ee7a b\u1ea1n. Thay v\u00e0o \u0111\u00f3, vi\u1ec7c \u0111\u1ea3m b\u1ea3o gi\u00e1 tr\u1ecb gia t\u0103ng c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m l\u00e0 r\u1ea5t quan tr\u1ecdng. V\u1edbi ph\u00e2n t\u00edch d\u1ef1a tr\u00ean AI<\/a>, vi\u1ec7c d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0o th\u1eddi \u0111i\u1ec3m \u0111\u00f3 c\u0169ng d\u1ec5 d\u00e0ng h\u01a1n bao gi\u1edd h\u1ebft. <\/p>\n\n

      M\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a n\u00e0y c\u0169ng m\u1edf r\u1ed9ng cho c\u00e1c quy tr\u00ecnh gia h\u1ea1n. Th\u00fac \u0111\u1ea9y gia h\u1ea1n k\u1ecbp th\u1eddi, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u1edbi c\u00e1c c\u1ea3i ti\u1ebfn ch\u00ednh s\u00e1ch c\u00f3 li\u00ean quan c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 t\u1ef7 l\u1ec7 duy tr\u00ec. Khi kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin li\u00ean l\u1ea1c th\u1eeba nh\u1eadn t\u00ecnh h\u00ecnh c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p, h\u1ecd nh\u1eadn th\u1ea5y gi\u00e1 tr\u1ecb l\u1edbn h\u01a1n trong m\u1ed1i quan h\u1ec7, tr\u1ef1c ti\u1ebfp n\u00e2ng cao CLV. <\/p>\n\n

        \n
      1. Gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang trong giao d\u1ecbch h\u00e0ng ng\u00e0y<\/strong><\/li>\n<\/ol>\n\n

        C\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c nh\u00fang trong c\u00e1c giao d\u1ecbch h\u00e0ng ng\u00e0y c\u1ee7a b\u1ea1n, nh\u01b0 quan h\u1ec7 \u0111\u1ed1i t\u00e1c b\u1ea3o hi\u1ec3m th\u1ebf ch\u1ea5p, ph\u00f9 h\u1ee3p v\u1edbi b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. B\u1ea1n \u0111ang t\u1ea1o ra c\u00e1c c\u01a1 h\u1ed9i t\u1ef1 nhi\u00ean \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 b\u1ea3o v\u1ec7 c\u1ee7a h\u1ecd, \u0111\u1ed3ng th\u1eddi t\u0103ng m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u1edbi b\u1ea1n. Ng\u01b0\u1eddi ta \u01b0\u1edbc t\u00ednh r\u1eb1ng th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m nh\u00fang s\u1ebd \u0111\u1ea1t 700 t\u1ef7 \u0111\u00f4 la v\u00e0o n\u0103m 2029<\/a> v\u00e0 c\u00f3 l\u00fd do ch\u00ednh \u0111\u00e1ng cho \u0111i\u1ec1u n\u00e0y. <\/p>\n\n

        Khi m\u1ed9t n\u1ec1n t\u1ea3ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n cung c\u1ea5p b\u1ea3o h\u00e0nh nh\u00e0 trong qu\u00e1 tr\u00ecnh t\u00ecm ki\u1ebfm t\u00e0i s\u1ea3n ho\u1eb7c khi m\u1ed9t c\u00f4ng ty t\u00e0i ch\u00ednh \u00f4 t\u00f4 bao g\u1ed3m c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m xe h\u01a1i trong t\u00e0i li\u1ec7u cho vay, h\u1ecd s\u1ebd t\u1ea1o ra c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac b\u1ed5 sung \u0111\u1ec3 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng ngo\u00e0i giao d\u1ecbch ch\u00ednh. <\/p>\n\n

        Ch\u00fang kh\u00f4ng ch\u1ec9 mang l\u1ea1i gi\u00e1 tr\u1ecb t\u1ee9c th\u00ec m\u00e0 c\u00f2n cung c\u1ea5p m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng h\u01a1n n\u1eefa \u0111\u1ec3 g\u1eafn k\u1ebft l\u00e2u d\u00e0i. C\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 ph\u00e1 v\u1ee1 th\u1ecb tr\u01b0\u1eddng \u0111\u00e1ng k\u1ec3<\/a> m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng ngay b\u00e2y gi\u1edd, b\u1eb1ng c\u00e1ch h\u1ee3p t\u00e1c v\u1edbi bolt. <\/p>\n\n

        S\u1ef1 gia t\u0103ng c\u1ee7a c\u1ed5ng th\u00f4ng tin t\u1ef1 ph\u1ee5c v\u1ee5 v\u00e0 b\u1ea3o hi\u1ec3m theo y\u00eau c\u1ea7u<\/h4>\n\n

        Ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y nay mong \u0111\u1ee3i s\u1ef1 ki\u1ec3m so\u00e1t v\u00e0 thu\u1eadn ti\u1ec7n. Khi \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a ng\u00e2n h\u00e0ng bao g\u1ed3m kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd b\u1ea3o hi\u1ec3m ho\u1eb7c khi c\u1ed5ng th\u00f4ng tin s\u1edf h\u1eefu c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 cung c\u1ea5p c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m linh ho\u1ea1t, h\u1ecd t\u1ea1o ra c\u00e1c h\u1ec7 sinh th\u00e1i “d\u00ednh” m\u00e0 kh\u00e1ch h\u00e0ng mi\u1ec5n c\u01b0\u1ee1ng r\u1eddi \u0111i. <\/p>\n\n

        C\u00e1c d\u1ecbch v\u1ee5 b\u1ea3o hi\u1ec3m theo y\u00eau c\u1ea7u n\u00e2ng cao h\u01a1n n\u1eefa \u0111i\u1ec1u n\u00e0y. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u00edch ho\u1ea1t b\u1ea3o hi\u1ec3m khi c\u1ea7n thi\u1ebft, thu\u1eadn ti\u1ec7n. Cho b\u1ea1n th\u1ea5y b\u1ea1n hi\u1ec3u nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a h\u1ecd t\u1ea1o ra l\u00f2ng trung th\u00e0nh. H\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n v\u00e0 ki\u1ec3m so\u00e1t, thay v\u00ec ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u1ee5 \u0111\u1ed9ng. <\/p>\n\n

        Cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m \u01b0u ti\u00ean k\u1ef9 thu\u1eadt s\u1ed1 m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 truy c\u1eadp theo y\u00eau c\u1ea7u l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o ra CLV n\u00e2ng cao, b\u1ea5t k\u1ec3 ng\u00e0nh c\u1ee7a b\u1ea1n l\u00e0 g\u00ec. <\/p>\n\n

        \u0110\u1eb7t bu l\u00f4ng l\u00e0m vi\u1ec7c cho b\u1ea1n<\/h4>\n\n

        Tr\u01b0\u1edbc khi b\u1ea1n v\u1ed9i v\u00e3 m\u1edf r\u1ed9ng c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh \u0111\u1ec3 th\u00fac \u0111\u1ea9y t\u1ed1t h\u01a1n c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ea1o CLV n\u00e0y, h\u00e3y suy ngh\u0129 l\u1ea1i. L\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t \u0111\u1ed1i t\u00e1c s\u1eb5n s\u00e0ng cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng k\u1ef9 thu\u1eadt s\u1ed1 d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, d\u1ec5 tri\u1ec3n khai, c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng, gi\u00fap ng\u00e2n s\u00e1ch eo h\u1eb9p trong khi v\u1eabn mang l\u1ea1i gi\u00e1 tr\u1ecb \u0111\u00e1ng k\u1ec3 cho kh\u00e1ch h\u00e0ng. C\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang c\u1ee7a Bolt cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p trong c\u00e1c ng\u00e0nh t\u00edch h\u1ee3p c\u00e1c s\u1ea3n ph\u1ea9m b\u1ea3o v\u1ec7 tr\u1ef1c ti\u1ebfp v\u00e0o h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Th\u00f4ng qua n\u1ec1n t\u1ea3ng c\u1ee7a bolt, c\u00e1c ng\u00e2n h\u00e0ng, nh\u00e0 s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 v\u00e0 c\u00f4ng ty b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p cho kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac – m\u00e0 kh\u00f4ng c\u1ea7n x\u00e2y d\u1ef1ng chuy\u00ean m\u00f4n ho\u1eb7c c\u00f4ng ngh\u1ec7 b\u1ea3o hi\u1ec3m n\u1ed9i b\u1ed9. <\/p>\n\n

        Ngo\u00e0i ra, ki\u1ebfn tr\u00fac API linh ho\u1ea1t c\u1ee7a bolt cho ph\u00e9p doanh nghi\u1ec7p nh\u00fang tr\u1ef1c ti\u1ebfp c\u00e1c t\u00f9y ch\u1ecdn b\u1ea3o hi\u1ec3m v\u00e0o \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, c\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 quy tr\u00ecnh giao d\u1ecbch c\u1ee7a h\u1ecd. V\u1edbi nh\u1eefng c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c gi\u00e1 tr\u1ecb gia t\u0103ng, c\u1ea3i thi\u1ec7n CLV n\u00e0y, b\u1ea1n c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o t\u01b0\u01a1ng t\u00e1c \u0111a \u0111i\u1ec3m ti\u1ebfp x\u00fac. V\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c b\u1ea3o hi\u1ec3m \u1edf b\u1ea5t c\u1ee9 \u0111\u00e2u v\u00e0 b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd c\u1ea7n. <\/p>\n\n

        T\u0103ng c\u01b0\u1eddng CLV c\u1ee7a b\u1ea1n v\u1edbi bu l\u00f4ng ngay h\u00f4m nay<\/h3>\n\n

        Cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m kh\u00f4ng c\u00f2n ch\u1ec9 d\u00e0nh cho c\u00e1c h\u00e3ng b\u1ea3o hi\u1ec3m. T\u1ea5t c\u1ea3 c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ea7n c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 n\u00ean t\u00edch h\u1ee3p c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng. L\u00e0m nh\u01b0 v\u1eady theo y\u00eau c\u1ea7u, th\u00f4ng qua tr\u1ea3i nghi\u1ec7m k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng quan h\u1ec7 \u0111\u1ed1i t\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m nh\u00fang v\u1edbi bolt, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong m\u1ed9t. C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 nh\u00fang b\u1ea3o hi\u1ec3m li\u1ec1n m\u1ea1ch v\u00e0o h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi chi ph\u00ed th\u1ea5p v\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ea1i tu c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng t\u1ed1n k\u00e9m. T\u1ea5t c\u1ea3 trong khi v\u1eabn l\u00e0 m\u1ed9t nh\u00e0 cung c\u1ea5p c\u00f3 gi\u00e1 tr\u1ecb, h\u00e0ng \u0111\u1ea7u ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd thay v\u00ec “\u0111\u1ea9y s\u1ea3n ph\u1ea9m”. <\/p>\n\n

        B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch c\u00e1c gi\u1ea3i ph\u00e1p b\u1ea3o hi\u1ec3m k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a bolt c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng? \u0110\u1eb7t b\u1ea3n demo<\/a> ngay b\u00e2y gi\u1edd.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Ng\u01b0\u1eddi ta th\u01b0\u1eddng n\u00f3i r\u1eb1ng b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i d\u1ec5 d\u00e0ng h\u01a1n l\u00e0 t\u00ecm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi. \u1ede \u0111\u00e2y, ch\u00fang t\u00f4i c\u00f3 n\u1ec1n t\u1ea3ng v\u1ec1 gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng (CLV). Gi\u1eef m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng b\u1ec1n v\u1eefng, qua nhi\u1ec1u \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c, c\u00f3 gi\u00e1 tr\u1ecb h\u01a1n \u0111\u00e1ng […]<\/p>\n","protected":false},"featured_media":28690,"template":"","insight-category":[],"class_list":["post-34600","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/34600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media\/28690"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=34600"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=34600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}