{"id":19105,"date":"2024-09-19T23:31:32","date_gmt":"2024-09-20T04:31:32","guid":{"rendered":"https:\/\/bolttech.io\/insight\/toi-uu-hoa-dich-vu-khach-hang-de-co-moi-quan-he-lau-dai-tot-hon\/"},"modified":"2024-09-19T23:31:37","modified_gmt":"2024-09-20T04:31:37","slug":"toi-uu-hoa-dich-vu-khach-hang-de-co-moi-quan-he-lau-dai-tot-hon","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/toi-uu-hoa-dich-vu-khach-hang-de-co-moi-quan-he-lau-dai-tot-hon\/","title":{"rendered":"T\u1ed1i \u01b0u h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i t\u1ed1t h\u01a1n"},"content":{"rendered":"\n<p><strong>b\u1edfi Jim Dwane, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh bolt<\/strong><\/p>\n\n<p>Trong th\u1eadp k\u1ef7 qua, insurtech \u0111\u00e3 nghi\u00eang v\u1ec1 m\u1ed9t th\u1ebf gi\u1edbi trong \u0111\u00f3 c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c d\u00f2ng th\u01b0\u01a1ng m\u1ea1i v\u00e0 c\u00e1 nh\u00e2n nh\u1ecf.<\/p>\n\n<p>Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng mu\u1ed1n c\u00f3 tr\u1ea3i nghi\u1ec7m b\u1ea3o hi\u1ec3m t\u1ef1 l\u00e0m.\nKh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c h\u00e3ng th\u01b0\u01a1ng m\u1ea1i nh\u1ecf \u0111\u1eb7c bi\u1ec7t t\u00ecm ki\u1ebfm s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a c\u00e1c chuy\u00ean gia b\u1ea3o hi\u1ec3m gi\u00e0u kinh nghi\u1ec7m v\u00ec h\u1ecd \u0111\u00e1nh gi\u00e1 cao s\u1ef1 h\u1ed7 tr\u1ee3 chuy\u00ean nghi\u1ec7p c\u1ee7a h\u1ecd. <\/p>\n\n<p>C\u00e1c t\u00f9y ch\u1ecdn DIY k\u1ef9 thu\u1eadt s\u1ed1 c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 b\u1ea3o hi\u1ec3m v\u00e0 b\u1eaft \u0111\u1ea7u qu\u00e1 tr\u00ecnh mua b\u1ea3o hi\u1ec3m.\nNh\u01b0ng \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a chuy\u1ec3n \u0111\u1ed5i v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u1ea7n c\u00e2n b\u1eb1ng c\u00e1c t\u01b0\u01a1ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1 v\u1edbi c\u00e1c m\u1ed1i quan h\u1ec7 c\u1ee7a con ng\u01b0\u1eddi. <\/p>\n\n<h2 class=\"wp-block-heading\">T\u1ea1i sao kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u00ecm ki\u1ebfm s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a con ng\u01b0\u1eddi<\/h2>\n\n<p>Kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m \u0111\u1ebfn t\u1eeb m\u1ecdi t\u1ea7ng l\u1edbp x\u00e3 h\u1ed9i.\nTuy nhi\u00ean, h\u1ea7u h\u1ebft \u0111\u1ec1u c\u00f3 chung m\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m: H\u1ecd nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c h\u1ecd kh\u00f4ng bi\u1ebft bao nhi\u00eau khi n\u00f3i \u0111\u1ebfn b\u1ea3o hi\u1ec3m. <\/p>\n\n<p>C\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i khi t\u00ecm ki\u1ebfm b\u1ea3o hi\u1ec3m th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 t\u1ef1 ph\u1ee5c v\u1ee5 bao g\u1ed3m:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>T\u00f4i c\u00f3 mua b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p kh\u00f4ng?<\/li>\n\n\n\n<li>T\u00f4i c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c chi\u1ebft kh\u1ea5u \u00e1p d\u1ee5ng cho tr\u01b0\u1eddng h\u1ee3p c\u1ee7a m\u00ecnh kh\u00f4ng?<\/li>\n\n\n\n<li>T\u1eeb ho\u1eb7c c\u1ee5m t\u1eeb c\u1ee5 th\u1ec3 n\u00e0y ti\u1ebfp t\u1ee5c xu\u1ea5t hi\u1ec7n &#8211; n\u00f3 c\u00f3 ngh\u0129a l\u00e0 g\u00ec?<\/li>\n\n\n\n<li>N\u1ebfu t\u00f4i \u0111\u00e3 tr\u1ea3 m\u1ed9t s\u1ed1 ti\u1ec1n cho t\u00e0i s\u1ea3n n\u00e0y, t\u1ea1i sao gi\u1ea5y t\u1edd b\u1ea3o hi\u1ec3m li\u1ec7t k\u00ea gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3 kh\u00e1c nhau?<\/li>\n<\/ul>\n\n<p>Khi nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y ch\u1ed3ng ch\u1ea5t m\u00e0 kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi s\u1eb5n s\u00e0ng, kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a h\u1ecd t\u0103ng l\u00ean.\nT\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh, kh\u00e1ch h\u00e0ng s\u1ebd t\u1eeb b\u1ecf quy tr\u00ecnh thay v\u00ec cho ph\u00e9p s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a h\u1ecd t\u0103ng th\u00eam. <\/p>\n\n<p>S\u1ef1 th\u1ea5t v\u1ecdng \u0111\u1eb7c bi\u1ec7t c\u00f3 th\u1ec3 x\u1ea3y ra khi thi\u1ebft l\u1eadp k\u1ef9 thu\u1eadt s\u1ed1 t\u1ef1 ph\u1ee5c v\u1ee5 kh\u00f4ng \u0111\u01b0\u1ee3c hi\u1ec7u ch\u1ec9nh theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\nNh\u1eefng n\u1ed7 l\u1ef1c ban \u0111\u1ea7u v\u1ec1 t\u1ef1 ph\u1ee5c v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 th\u01b0\u1eddng \u0111\u1ea9y c\u00e1c nhi\u1ec7m v\u1ee5 nh\u01b0 so s\u00e1nh c\u00e1c t\u00f9y ch\u1ecdn v\u00e0 \u0111i\u1ec1n \u0111\u01a1n \u0111\u0103ng k\u00fd cho kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ti\u1ebfp c\u1eadn \u0111\u1ea1i di\u1ec7n con ng\u01b0\u1eddi h\u01a1n.\nK\u1ebft qu\u1ea3 l\u00e0 s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n.  <\/p>\n\n<p>Thay v\u00e0o \u0111\u00f3, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m ph\u1ea3i t\u00ecm ki\u1ebfm s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa t\u01b0\u01a1ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 con ng\u01b0\u1eddi \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u1ef1 h\u1ed7 tr\u1ee3 h\u1ecd c\u1ea7n, khi h\u1ecd c\u1ea7n.<\/p>\n\n<h2 class=\"wp-block-heading\">Cung c\u1ea5p s\u1ed1 d\u01b0 \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i t\u1ed1t h\u01a1n<\/h2>\n\n<p>Trong m\u1ed9t <a href=\"https:\/\/go.forrester.com\/blogs\/your-customers-want-to-self-serve-its-good-for-them-and-good-for-you\/\" target=\"_blank\" rel=\"noreferrer noopener\">nghi\u00ean c\u1ee9u c\u1ee7a Forrester n\u0103m 2019<\/a>, hai ph\u1ea7n ba s\u1ed1 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ecfi cho bi\u1ebft \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t m\u00e0 m\u1ed9t c\u00f4ng ty c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 coi tr\u1ecdng th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n<p>\u0110\u00e1nh gi\u00e1 th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 ngh\u0129a l\u00e0 c\u00e2n b\u1eb1ng c\u00e1c kh\u00eda c\u1ea1nh k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 con ng\u01b0\u1eddi trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3.\nS\u1ef1 c\u00e2n b\u1eb1ng ph\u00f9 h\u1ee3p cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u, mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty b\u1ea3o hi\u1ec3m. <\/p>\n\n<p>\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u00e2n b\u1eb1ng \u0111\u00f3, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m s\u1ebd c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm ki\u1ebfm \u0111i\u1ec3m t\u1ef1a c\u1ee7a n\u00f3: \u0110i\u1ec3m m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n m\u1ed9t con ng\u01b0\u1eddi b\u01b0\u1edbc v\u00e0o v\u00e0 h\u01b0\u1edbng d\u1eabn h\u1ecd trong ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a quy tr\u00ecnh b\u1ea3o hi\u1ec3m.<\/p>\n\n<p>Cho ph\u00e9p kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 mi\u1ec5n l\u00e0 h\u1ecd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i \u0111\u1eb7t n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n khi con ng\u01b0\u1eddi b\u01b0\u1edbc v\u00e0o.\nD\u1eef li\u1ec7u do kh\u00e1ch h\u00e0ng cung c\u1ea5p trong qu\u00e1 tr\u00ecnh t\u1ef1 ph\u1ee5c v\u1ee5 th\u00f4ng b\u00e1o cho cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a con ng\u01b0\u1eddi: \u0110\u1ea1i l\u00fd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3, \u0111\u01b0a ra c\u00e1c khuy\u1ebfn ngh\u1ecb b\u00e1n ch\u00e9o ho\u1eb7c b\u00e1n th\u00eam ph\u00f9 h\u1ee3p v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 nhu c\u1ea7u b\u1ea3o hi\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb c\u01a1 s\u1edf hi\u1ec3u bi\u1ebft chung. <\/p>\n\n<p>M\u1ed1i quan h\u1ec7 b\u1eaft \u0111\u1ea7u khi \u0111\u1ea1i l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p nhau trong khi tham gia v\u00e0o m\u1ed9t nhi\u1ec7m v\u1ee5 chung.\nKh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i b\u00e1n trong qu\u00e1 tr\u00ecnh mua b\u1ea3o hi\u1ec3m &#8211; t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y h\u1ecd \u0111\u00e3 mua.\nThay v\u00e0o \u0111\u00f3, \u0111\u1ea1i l\u00fd c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1eb7t ph\u1ea1m vi b\u1ea3o hi\u1ec3m ch\u00ednh x\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n.  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/couple-signed-documents-1024x683.jpg\" alt=\"Ng&#x1B0;&#x1EDD;i mua gia &#x111;&#xEC;nh ng&#x1B0;&#x1EDD;i M&#x1EF9; g&#x1ED1;c Phi k&#xFD; h&#x1EE3;p &#x111;&#x1ED3;ng &#x111;&#x1EA7;u t&#x1B0; th&#x1EBF; ch&#x1EA5;p B&#x1EAF;t tay m&#xF4;i gi&#x1EDB;i b&#x1EA5;t &#x111;&#x1ED9;ng s&#x1EA3;n\" class=\"wp-image-10141\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/couple-signed-documents-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/couple-signed-documents-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/couple-signed-documents-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/couple-signed-documents.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Ch\u1ecdn c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p \u0111\u1ec3 ph\u00e2n ph\u1ed1i t\u1ed1i \u01b0u h\u00f3a<\/h2>\n\n<p>C\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 ph\u00f9 h\u1ee3p gi\u00fap c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m \u0111a d\u1ea1ng h\u00f3a ph\u00e2n ph\u1ed1i v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n h\u01a1n.\nCh\u00fang c\u0169ng cho ph\u00e9p c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m t\u00f9y ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a h\u1ecd v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn b\u1ea3ng c\u00e2n \u0111\u1ed1i k\u1ebf to\u00e1n c\u1ee7a h\u1ecd. <\/p>\n\n<p>V\u00ed d\u1ee5: H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng m\u1ed9t kh\u00e1ch h\u00e0ng th\u01b0\u01a1ng m\u1ea1i nh\u1ecf \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t lo\u1ea1i b\u1ea3o hi\u1ec3m chuy\u00ean bi\u1ec7t cho m\u1ed9t doanh nghi\u1ec7p th\u00edch h\u1ee3p.\nM\u1eb7c d\u00f9 h\u1ea7u h\u1ebft c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ti\u00eau chu\u1ea9n cho quy m\u00f4 v\u00e0 lo\u1ea1i h\u00ecnh kinh doanh c\u1ee7a h\u1ecd, nh\u01b0ng m\u1ee5c n\u00e0y g\u00e2y ra nhi\u1ec1u r\u1ee7i ro h\u01a1n l\u00e0 th\u1ef1c t\u1ebf \u0111\u1ed1i v\u1edbi m\u1ed9t c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u1ee5 th\u1ec3 \u0111\u1ec3 x\u1eed l\u00fd. <\/p>\n\n<p>Trong qu\u00e1 kh\u1ee9, m\u1ed9t c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 \u0111\u00e3 t\u1eeb b\u1ecf to\u00e0n b\u1ed9 m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng khi \u0111\u1ed1i m\u1eb7t v\u1edbi r\u1ee7i ro kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c.\nTuy nhi\u00ean, ng\u00e0y nay, c\u00e1c <a href=\"https:\/\/www.boltinc.com\/product-enterprise?__hstc=103362207.8432e18fe1b4e270bd8d783f6794e506.1724072077526.1724252449792.1724256511253.9&amp;__hssc=103362207.33.1725259435939&amp;__hsfp=3405490495\" target=\"_blank\" rel=\"noreferrer noopener\">c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 ph\u00f9 h\u1ee3p<\/a> cho ph\u00e9p c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m duy tr\u00ec m\u1ed1i quan h\u1ec7 c\u1ee7a h\u1ecd v\u1edbi kh\u00e1ch h\u00e0ng, ngay c\u1ea3 khi m\u1ed9t r\u1ee7i ro c\u1ee5 th\u1ec3 kh\u00f4ng ph\u1ea3i l\u00e0 r\u1ee7i ro m\u00e0 h\u1ecd c\u00f3 th\u1ec3 t\u1ef1 b\u1ea3o hi\u1ec3m th\u1ef1c t\u1ebf.\nC\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt s\u1ed1 cho ph\u00e9p c\u00f4ng ty b\u1ea3o hi\u1ec3m k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng v\u1edbi \u0111\u1ea1i l\u00fd v\u00e0 c\u00f4ng ty b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p cho t\u1eebng r\u1ee7i ro, c\u1ea3i thi\u1ec7n h\u01a1n n\u1eefa m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty b\u1ea3o hi\u1ec3m.  <\/p>\n\n<p>Tuy nhi\u00ean, \u0111\u1ec3 nh\u1eadn ra nh\u1eefng l\u1ee3i \u00edch n\u00e0y, c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a c\u00f4ng ty b\u1ea3o hi\u1ec3m s\u1ebd c\u1ea7n t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n\n<p>Ng\u00e0y nay, c\u00e1c h\u1ec7 th\u1ed1ng k\u1ef9 thu\u1eadt s\u1ed1 t\u1ed1t nh\u1ea5t l\u1ea5y th\u00f4ng tin c\u1ee7a h\u1ecd t\u1eeb m\u1ed9t s\u1ed1 ngu\u1ed3n.\nC\u00e1c ngu\u1ed3n n\u00e0y bao g\u1ed3m c\u01a1 s\u1edf d\u1eef li\u1ec7u ri\u00eang c\u1ee7a c\u00f4ng ty b\u1ea3o hi\u1ec3m, \u0111\u1ea7u v\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ngu\u1ed3n c\u1ee7a b\u00ean th\u1ee9 ba cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1c lo\u1ea1i t\u00e0i s\u1ea3n v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 thi\u1ebft y\u1ebfu kh\u00e1c trong ph\u1ea1m vi b\u1ea3o hi\u1ec3m th\u01b0\u01a1ng m\u1ea1i.\nD\u1eef li\u1ec7u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng \u0111i\u1ec1u h\u01b0\u1edbng t\u1ef1 ph\u1ee5c v\u1ee5 v\u00e0 cung c\u1ea5p n\u1ec1n t\u1ea3ng cho m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd h\u01a1n gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty b\u1ea3o hi\u1ec3m khi \u0111\u1ebfn l\u00fac tr\u00f2 chuy\u1ec7n v\u1edbi con ng\u01b0\u1eddi.  <\/p>\n\n<p><em>\u1ea2nh: ximagination\/\u00a9123RF.com, fizkes\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>b\u1edfi Jim Dwane, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh bolt Trong th\u1eadp k\u1ef7 qua, insurtech \u0111\u00e3 nghi\u00eang v\u1ec1 m\u1ed9t th\u1ebf gi\u1edbi trong \u0111\u00f3 c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c d\u00f2ng th\u01b0\u01a1ng m\u1ea1i v\u00e0 c\u00e1 nh\u00e2n nh\u1ecf. Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng [&hellip;]<\/p>\n","protected":false},"featured_media":10109,"template":"","insight-category":[],"class_list":["post-19105","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/19105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media\/10109"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=19105"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=19105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}