{"id":18987,"date":"2024-09-19T23:22:28","date_gmt":"2024-09-20T04:22:28","guid":{"rendered":"https:\/\/bolttech.io\/insight\/ho-tro-trong-mot-the-gioi-hau-gian-doan\/"},"modified":"2024-09-19T23:22:32","modified_gmt":"2024-09-20T04:22:32","slug":"ho-tro-trong-mot-the-gioi-hau-gian-doan","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/ho-tro-trong-mot-the-gioi-hau-gian-doan\/","title":{"rendered":"H\u1ed7 tr\u1ee3 trong m\u1ed9t th\u1ebf gi\u1edbi h\u1eadu gi\u00e1n \u0111o\u1ea1n"},"content":{"rendered":"\n<p>C\u1ee5m t\u1eeb &#8220;gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1&#8221; m\u00f4 t\u1ea3 m\u1ed9t s\u1ef1 ki\u1ec7n trong b\u1ea3o hi\u1ec3m &#8211; t\u1eebng l\u00e0 m\u1ed9t d\u1ef1 \u0111o\u00e1n, gi\u1edd \u0111\u00e2y n\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c.\nTuy nhi\u00ean, trong khi s\u1ef1 gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 tr\u1edf th\u00e0nh m\u1ed9t thu\u1eadt ng\u1eef h\u1eefu \u00edch \u0111\u1ec3 gi\u1ea3i th\u00edch qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i m\u00e0 c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m, \u0111\u1ea1i l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t, n\u00f3 \u0111\u00e3 l\u00e0m r\u1ea5t \u00edt \u0111\u1ec3 chu\u1ea9n b\u1ecb cho c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m cho c\u00f4ng vi\u1ec7c k\u1ebft h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 c\u01a1 h\u1ed9i k\u1ef9 thu\u1eadt s\u1ed1 v\u1edbi c\u00e1c m\u1ee5c ti\u00eau h\u1ecd c\u1ea7n \u0111\u00e1p \u1ee9ng. <\/p>\n\n<p>B\u00e2y gi\u1edd s\u1ef1 gi\u00e1n \u0111o\u1ea1n \u0111\u00e3 bi\u1ebfn \u0111\u1ed5i b\u1ea3o hi\u1ec3m, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m v\u00e0 \u0111\u1ea1i l\u00fd ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t c\u00e2u h\u1ecfi kh\u00e1c: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u00fang ta s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 ph\u1ed5 bi\u1ebfn hi\u1ec7n nay theo \u00fd c\u1ee7a ch\u00fang ta \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau kinh doanh?<\/p>\n\n<p>Ph\u00e2n ph\u1ed1i \u0111\u00e3 ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 gi\u00e1n \u0111o\u1ea1n \u0111\u00e1ng k\u1ec3 trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y v\u00e0 n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t trang web \u1ed5n \u0111\u1ecbnh trong l\u0129nh v\u1ef1c k\u1ef9 thu\u1eadt s\u1ed1.\nDo \u0111\u00f3, t\u1eadp trung v\u00e0o vi\u1ec7c h\u1ed7 tr\u1ee3 \u0111\u01a1n gi\u1ea3n, h\u1ee3p l\u00fd cung c\u1ea5p \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m \u0111ang t\u00ecm c\u00e1ch t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 &#8220;b\u00ecnh th\u01b0\u1eddng m\u1edbi&#8221;. <\/p>\n\n<h2 class=\"wp-block-heading\">S\u1ef1 gi\u00e1n \u0111o\u1ea1n l\u00e0 m\u00f4 t\u1ea3, kh\u00f4ng ph\u1ea3i quy \u0111\u1ecbnh<\/h2>\n\n<p>C\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn v\u1ec1 s\u1ef1 gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 th\u01b0\u1eddng d\u1ef1 \u0111o\u00e1n nh\u1eefng g\u00ec s\u1ebd x\u1ea3y ra ho\u1eb7c m\u00f4 t\u1ea3 nh\u1eefng g\u00ec \u0111ang x\u1ea3y ra.\nTuy nhi\u00ean, hi\u1ebfm khi h\u1ecd \u0111\u01b0a ra l\u1eddi khuy\u00ean v\u1ec1 c\u00e1ch c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 t\u00edch h\u1ee3p c\u00e1c gi\u00e1n \u0111o\u1ea1n \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 v\u00e0o m\u00f4 h\u00ecnh kinh doanh c\u1ee7a h\u1ecd ho\u1eb7c c\u00e1ch c\u00e1c \u0111\u1ea1i l\u00fd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c h\u00e0ng ng\u00e0y.\nThay v\u00e0o \u0111\u00f3, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m v\u00e0 \u0111\u1ea1i l\u00fd \u0111\u01b0\u1ee3c \u0111\u1eb7t c\u00e2u h\u1ecfi: B\u00e2y gi\u1edd s\u1ef1 gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 l\u00e0 m\u1ed9t th\u1ef1c t\u1ebf h\u00e0ng ng\u00e0y, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u00fang ta l\u00e0m cho n\u00f3 ho\u1ea1t \u0111\u1ed9ng cho ch\u00fang ta?  <\/p>\n\n<p>M\u1ed9t c\u00e1ch \u0111\u1ec3 b\u1eaft \u0111\u1ea7u kh\u00e1m ph\u00e1 gi\u00e1 tr\u1ecb c\u1ee7a s\u1ef1 gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 trong c\u00f4ng vi\u1ec7c b\u1ea3o hi\u1ec3m h\u00e0ng ng\u00e0y l\u00e0 xem x\u00e9t v\u1ecb tr\u00ed c\u1ee7a to\u00e0n ng\u00e0nh, c\u0169ng nh\u01b0 vai tr\u00f2 c\u1ee7a c\u00f4ng ty b\u1ea3o hi\u1ec3m trong \u0111\u00f3. <a href=\"https:\/\/www.huronconsultinggroup.com\/insights\/digital-disruption-strategic-approach\" target=\"_blank\" rel=\"noreferrer noopener\">Alasdair Trotter v\u00e0 Bill Greene<\/a> t\u1ea1i Huron Consulting Group khuy\u00ean b\u1ea1n n\u00ean \u0111\u1eb7t n\u0103m c\u00e2u h\u1ecfi \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 b\u1ed1i c\u1ea3nh b\u1ea3o hi\u1ec3m sau gi\u00e1n \u0111o\u1ea1n:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>M\u00f4i tr\u01b0\u1eddng c\u1ea1nh tranh s\u1ebd nh\u01b0 th\u1ebf n\u00e0o trong n\u0103m n\u0103m t\u1edbi?<\/li>\n\n\n\n<li>Trong t\u00ecnh tr\u1ea1ng t\u01b0\u01a1ng lai n\u00e0y, kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau l\u00e0 ai v\u00e0 &#8220;c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m&#8221; c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li>\n\n\n\n<li>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u00fang ta c\u1ea7n ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh kinh doanh c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a th\u1ebf gi\u1edbi t\u01b0\u01a1ng lai?<\/li>\n\n\n\n<li>C\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c b\u00ean li\u00ean quan n\u1ed9i b\u1ed9 c\u1ee7a ch\u00fang t\u00f4i ph\u1ea3i l\u00e0m l\u00e0 g\u00ec?<\/li>\n\n\n\n<li>\u00dd ngh\u0129a c\u1ee7a nh\u1eefng c\u00f4ng vi\u1ec7c n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n l\u00e0 g\u00ec?\nL\u00e0m th\u1ebf n\u00e0o ch\u00fang t\u00f4i c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 t\u1ed1t nh\u1ea5t kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 c\u1ee7a ch\u00fang t\u00f4i trong tr\u1ea1ng th\u00e1i t\u01b0\u01a1ng lai n\u00e0y? <\/li>\n<\/ul>\n\n<p>Suy ngh\u0129 v\u1ec1 &#8220;c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m&#8221; c\u00f3 ngh\u0129a l\u00e0 l\u1ea5y quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c b\u00ean li\u00ean quan v\u00e0 h\u1ecfi h\u1ecd t\u00ecm c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 g\u00ec.\nNh\u01b0 h\u1ecdc gi\u1ea3 ti\u1ebfp th\u1ecb <a href=\"https:\/\/www.innosight.com\/leadership-agenda\/the-jobs-to-be-done-organization\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ted Levitt<\/a> \u0111\u00e3 l\u01b0u \u00fd n\u1ed5i ti\u1ebfng, &#8220;m\u1ecdi ng\u01b0\u1eddi kh\u00f4ng mu\u1ed1n khoan m\u1ed9t ph\u1ea7n t\u01b0 inch, h\u1ecd mu\u1ed1n l\u1ed7 m\u1ed9t ph\u1ea7n t\u01b0 inch.&#8221;\nN\u00f3i c\u00e1ch kh\u00e1c, m\u1ed9t kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m mu\u1ed1n \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd \u0111\u1ec3 l\u00e1i xe c\u1ee7a h\u1ecd trong ti\u1ec3u bang c\u1ee7a h\u1ecd ho\u1eb7c mu\u1ed1n bi\u1ebft r\u1eb1ng h\u1ecd s\u1ebd c\u00f3 th\u1ec3 thay th\u1ebf m\u00e1i nh\u00e0 c\u1ee7a h\u1ecd n\u1ebfu n\u00f3 b\u1ecb h\u01b0 h\u1ecfng trong m\u1ed9t tr\u1eadn m\u01b0a \u0111\u00e1.\n\u0110\u00e2y l\u00e0 nh\u1eefng c\u00f4ng vi\u1ec7c m\u00e0 ch\u00ednh s\u00e1ch b\u1ea3o hi\u1ec3m l\u00e0m cho kh\u00e1ch h\u00e0ng.   <\/p>\n\n<p>Hi\u1ec3u m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan theo c\u00e1ch n\u00e0y c\u00f3 th\u1ec3 gi\u00fap c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u00f3 m\u1ed9t c\u00e1i nh\u00ecn m\u1edbi v\u1ec1 c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1.\nKhi c\u00e2u h\u1ecfi l\u00e0 &#8220;C\u00f4ng vi\u1ec7c n\u00e0o c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n?&#8221;, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng l\u1ef1a ch\u1ecdn c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p cho c\u00f4ng vi\u1ec7c. <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/using-calculator-with-documents-1024x683.jpg\" alt=\"&#x110;&#xF3;ng c&#x1EED;a ch&#xE0;ng trai tr&#x1EBB; qu&#x1EA3;n l&#xFD; ng&#xE2;n s&#xE1;ch h&#x1ED9; gia &#x111;&#xEC;nh, t&#xED;nh to&#xE1;n chi ti&#xEA;u trong n&#x1B0;&#x1EDB;c, l&#x1EAD;p k&#x1EBF; ho&#x1EA1;ch &#x111;&#x1EA7;u t&#x1B0; ho&#x1EB7;c qu&#x1EA3;n l&#xFD; thu nh&#x1EAD;p ti&#x1EBF;t ki&#x1EC7;m, thanh to&#xE1;n h&#xF3;a &#x111;&#x1A1;n ho&#x1EB7;c thu&#x1EBF;, c&#xE1;c v&#x1EA5;n &#x111;&#x1EC1; t&#xE0;i ch&#xED;nh, kh&#xE1;i ni&#x1EC7;m k&#x1EBF; to&#xE1;n.\" class=\"wp-image-11040\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/using-calculator-with-documents-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/using-calculator-with-documents-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/using-calculator-with-documents-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/using-calculator-with-documents.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Nh\u1eefng h\u1ee9a h\u1eb9n c\u1ee7a c\u00f4ng ngh\u1ec7 sau gi\u00e1n \u0111o\u1ea1n<\/h2>\n\n<p>\u0110\u1ea1i d\u1ecbch COVID-19 \u0111\u00e3 \u0111\u1ea9y nhanh vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi trong m\u1ecdi ng\u00e0nh v\u00e0 b\u1ea3o hi\u1ec3m c\u0169ng kh\u00f4ng ngo\u1ea1i l\u1ec7.\nKhi \u0111\u1ea1i d\u1ecbch ti\u1ebfp t\u1ee5c \u0111\u1eb7t ra nh\u1eefng th\u00e1ch th\u1ee9c, c\u00e1ch ti\u1ebfp c\u1eadn \u01b0u ti\u00ean k\u1ef9 thu\u1eadt s\u1ed1 ti\u1ebfp t\u1ee5c \u0111\u01b0a ra c\u00e1c c\u00e1ch \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y v\u00e0 c\u1ea3i thi\u1ec7n ph\u00e2n ph\u1ed1i b\u1ea3o hi\u1ec3m, <a href=\"https:\/\/www.capco.com\/intelligence\/capco-intelligence\/how-can-digital-platforms-disrupt-the-traditional-approach-to-insurance-distribution\" target=\"_blank\" rel=\"noreferrer noopener\">Matthew Hutchins v\u00e0 Steven Haasz<\/a> t\u1ea1i c\u00f4ng ty t\u01b0 v\u1ea5n c\u00f4ng ngh\u1ec7 v\u00e0 qu\u1ea3n l\u00fd Capco vi\u1ebft. <\/p>\n\n<p>C\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi cung c\u1ea5p r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a vi\u1ec7c b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh v\u00e0 ph\u00e2n ph\u1ed1i, th\u01b0\u1eddng th\u00f4ng qua vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 t\u1ebb nh\u1ea1t m\u1ed9t l\u1ea7n.\nC\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m \u0111\u00e3 s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, h\u1ecdc m\u00e1y v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh robot \u0111\u1ec3 lo\u1ea1i b\u1ecf m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 h\u1eadu c\u1ea7n kh\u1ecfi \u0111\u0129a c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea1i l\u00fd con ng\u01b0\u1eddi, <a href=\"https:\/\/www.mckinsey.com\/industries\/financial-services\/our-insights\/how-top-tech-trends-will-transform-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">Krish Kirshnakanthan<\/a> v\u00e0 c\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u \u0111\u1ed3ng nghi\u1ec7p t\u1ea1i McKinsey vi\u1ebft.\nT\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u1ea3i ph\u00f3ng c\u00e1c chuy\u00ean gia n\u00e0y \u0111\u1ec3 t\u1eadp trung v\u00e0o c\u00e1c chi ti\u1ebft m\u00e0 m\u00e1y t\u00ednh kh\u00f4ng th\u1ec3 x\u1eed l\u00fd.  <\/p>\n\n<p>B\u1edfi v\u00ec c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 th\u01b0\u1eddng linh ho\u1ea1t, m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec1u c\u00f4ng vi\u1ec7c c\u00f9ng m\u1ed9t l\u00fac n\u1ebfu n\u00f3 \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o ho\u1ea1t \u0111\u1ed9ng \u0111\u00fang c\u00e1ch.\nC\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng m\u1ed9t s\u1ed1 m\u1ee5c ti\u00eau thi\u1ebft y\u1ebfu c\u00f9ng m\u1ed9t l\u00fac. <\/p>\n\n<p>C\u00e1c nh\u00e0 ph\u00e2n t\u00edch <a href=\"https:\/\/emtemp.gcom.cloud\/ngw\/globalassets\/en\/doc\/documents\/368741-why-insurance-cios-need-a-digital-business-platform-roadmap.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Kimberly Harris-Ferrante v\u00e0 Juergen Weiss<\/a> c\u1ee7a Gartner khuy\u1ebfn ngh\u1ecb c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m t\u1eadp trung v\u00e0o \u0111\u1ea7u t\u01b0 k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 \u0111\u1ed5i m\u1edbi c\u1ee7a h\u1ecd n\u00ean t\u1eadp trung v\u00e0o m\u1ed9t s\u1ed1 m\u1ee5c ti\u00eau kh\u00e1c nhau c\u00f9ng m\u1ed9t l\u00fac.\nCh\u00fang bao g\u1ed3m: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>X\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n t\u1ea3ng kinh doanh k\u1ef9 thu\u1eadt s\u1ed1 gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n\n\n\n<li>S\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng \u0111\u00f3 \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 h\u1ec7 sinh th\u00e1i \u0111a d\u1ea1ng h\u00f3a danh m\u1ee5c \u0111\u1ea7u t\u01b0 kinh doanh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n\n\n\n<li>T\u1eadn d\u1ee5ng kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng c\u1ee7a c\u00e1c n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 th\u1eed nghi\u1ec7m c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 quan h\u1ec7 \u0111\u1ed1i t\u00e1c m\u1edbi.<\/li>\n<\/ul>\n\n<p>T\u1ea5t c\u1ea3 c\u00e1c m\u1ee5c ti\u00eau n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng m\u1ed9t c\u00f4ng c\u1ee5 chung, n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1.\nB\u1ea3n th\u00e2n n\u1ec1n t\u1ea3ng n\u00e0y c\u00f3 th\u1ec3 d\u1ec5 u\u1ed1n, th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u c\u1ee7a t\u1ed5 ch\u1ee9c, c\u00e1c m\u1ee5c ti\u00eau c\u1ea7n \u0111\u00e1p \u1ee9ng v\u00e0 kh\u00e1ch h\u00e0ng, \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m.\nM\u1eb7c d\u00f9 m\u1ed9t m\u00ecnh n\u1ec1n t\u1ea3ng kh\u00f4ng th\u1ec3 t\u1ef1 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1, nh\u01b0ng n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t b\u1ed1i c\u1ea3nh linh ho\u1ea1t \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau &#8211; ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1eb1ng c\u00e1ch h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh thu th\u1eadp b\u00e1o gi\u00e1 cho c\u00e1c \u0111\u1ea1i l\u00fd ho\u1eb7c k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m nh\u00fang \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd trong th\u1eddi \u0111i\u1ec3m n\u00e0y.  <\/p>\n\n<p>Trong qu\u00e1 kh\u1ee9, nhi\u1ec1u v\u1ea5n \u0111\u1ec1 b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c coi l\u00e0 t\u00e1ch bi\u1ec7t v\u1edbi nhau.\nGi\u00fap nh\u00e2n vi\u00ean t\u1ea1o so s\u00e1nh b\u00e1o gi\u00e1 c\u1ea7n m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 n\u0103ng; Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m h\u1ecd c\u1ea7n mua b\u1ea3o hi\u1ec3m \u00f4 t\u00f4 ho\u1eb7c nh\u00e0 m\u1ea5t m\u1ed9t b\u1ed9 kh\u00e1c.\nM\u1eb7c d\u00f9 c\u00e1c b\u1ed9 k\u1ef9 n\u0103ng n\u00e0y v\u1eabn kh\u00e1c bi\u1ec7t, nh\u01b0ng c\u00e1c c\u00f4ng c\u1ee5 c\u00f3 s\u1eb5n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau hi\u1ec7n \u0111ang ch\u1ed3ng ch\u00e9o l\u00ean nhau.\nC\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e1p \u1ee9ng nhi\u1ec1u m\u1ee5c ti\u00eau c\u00f9ng m\u1ed9t l\u00fac t\u1ed1t h\u01a1n.   <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"540\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/elderly-man-on-call-1024x540.jpg\" alt=\"Doanh nh&#xE2;n cao c&#x1EA5;p ch&#xE2;u &#xC1; th&#x1B0; gi&#xE3;n trong ph&#xF2;ng kh&#xE1;ch N&#xF3;i chuy&#x1EC7;n tr&#xEA;n &#x111;i&#x1EC7;n tho&#x1EA1;i th&#xF4;ng minh v&#xE0; s&#x1EED; d&#x1EE5;ng m&#xE1;y t&#xED;nh x&#xE1;ch tay g&#x1EA7;n c&#x1EED;a s&#x1ED5;\" class=\"wp-image-11030\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/elderly-man-on-call-1024x540.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/elderly-man-on-call-300x158.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/elderly-man-on-call-768x405.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/elderly-man-on-call.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 suy ngh\u0129 v\u1ec1 vi\u1ec7c h\u1ed7 tr\u1ee3 trong m\u1ed9t th\u1ebf gi\u1edbi h\u1eadu gi\u00e1n \u0111o\u1ea1n<\/h2>\n\n<p>\u0110\u1ec3 suy ngh\u0129 v\u1ec1 vi\u1ec7c h\u1ed7 tr\u1ee3 trong m\u1ed9t th\u1ebf gi\u1edbi h\u1eadu gi\u00e1n \u0111o\u1ea1n, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n<p>\u0110\u1ec3 bi\u1ebfn ti\u1ec1m n\u0103ng do s\u1ef1 gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 g\u00e2y ra th\u00e0nh hi\u1ec7n th\u1ef1c, &#8220;ch\u00fang ta c\u1ea7n ki\u1ec3m tra m\u1ed1i quan h\u1ec7 c\u1ee7a c\u00f4ng ty b\u1ea3o hi\u1ec3m v\u1edbi c\u00e1c nh\u00e0 ph\u00e2n ph\u1ed1i theo suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng&#8221;, <a href=\"https:\/\/www.majesco.com\/insurance-distribution-aims-for-digital-service-with-a-personal-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Denise Garth<\/a> t\u1ea1i Majesco vi\u1ebft.<\/p>\n\n<p>Garth \u0111\u1ec1 ngh\u1ecb \u0111\u1eb7t m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi \u0111\u1ec3 ch\u1ea5p nh\u1eadn quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>K\u1ef3 v\u1ecdng v\u00e0 quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n\n\n\n<li>Kh\u00e1ch h\u00e0ng thu th\u1eadp v\u00e0 x\u1eed l\u00fd th\u00f4ng tin nh\u01b0 th\u1ebf n\u00e0o?\nC\u00e1c k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e3 thay \u0111\u1ed5i qu\u00e1 tr\u00ecnh n\u00e0y nh\u01b0 th\u1ebf n\u00e0o? <\/li>\n\n\n\n<li>L\u00e0m th\u1ebf n\u00e0o c\u00e1c h\u00e3ng v\u1eadn chuy\u1ec3n v\u00e0 \u0111\u1ea1i l\u00fd c\u00f3 th\u1ec3 th\u00edch \u1ee9ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i n\u00e0y?\nC\u00e1c h\u00e3ng v\u1eadn t\u1ea3i v\u00e0 \u0111\u1ea1i l\u00fd c\u00f3 th\u1ec3 l\u1ea5p \u0111\u1ea7y nh\u1eefng kho\u1ea3ng tr\u1ed1ng n\u00e0o cho kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh n\u00e0y? <\/li>\n<\/ul>\n\n<p>C\u00e1c nh\u00e0 m\u00f4i gi\u1edbi v\u00e0 \u0111\u1ea1i l\u00fd cung c\u1ea5p m\u1ed9t con \u0111\u01b0\u1eddng \u0111\u1eb7c bi\u1ec7t h\u1ee9a h\u1eb9n \u0111\u1ec3 c\u1ea3i thi\u1ec7n ph\u00e2n ph\u1ed1i trong th\u1ebf gi\u1edbi k\u1ef9 thu\u1eadt s\u1ed1, Garth vi\u1ebft.\nKh\u1ea3 n\u0103ng cung c\u1ea5p th\u00f4ng tin v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n khi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh ph\u01b0\u01a1ng ti\u1ec7n k\u1ebft n\u1ed1i ch\u00ednh v\u1edbi kh\u00e1ch h\u00e0ng &#8211; v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi gi\u00fap c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi v\u00e0 \u0111\u1ea1i l\u00fd d\u1ec5 d\u00e0ng hi\u1ec3u kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft ngay t\u1ea1i ch\u1ed7 m\u00e0 kh\u00f4ng l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 nh\u01b0 \u0111i\u1ec1n v\u00e0o bi\u1ec3u m\u1eabu. <\/p>\n\n<p>C\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi c\u0169ng l\u00e0 m\u1ed9t ngu\u1ed3n th\u00f4ng tin phong ph\u00fa v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, ho\u1eb7c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng t\u00ecm c\u00e1ch \u0111\u1ea1t \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch mua ch\u00ednh s\u00e1ch b\u1ea3o hi\u1ec3m.\nDo \u0111\u00f3, quan \u0111i\u1ec3m c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 l\u00e0m phong ph\u00fa th\u00eam qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a b\u1ea3o hi\u1ec3m, cho ph\u00e9p ph\u00e2n ph\u1ed1i v\u00e0 b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh \u0111\u01a1n gi\u1ea3n h\u01a1n. <\/p>\n\n<p>N\u1eafm b\u1eaft hi\u1ec7n t\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 s\u1ebd y\u00eau c\u1ea7u c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m h\u00ecnh dung l\u1ea1i b\u1ea3o hi\u1ec3m th\u00f4ng qua l\u0103ng k\u00ednh c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 m\u1edbi, <a href=\"https:\/\/www.ibm.com\/blogs\/digital-transformation\/in-en\/blog\/3-steps-to-reprogram-insurance-companies-become-future-ready\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shefali Sonpar<\/a>, l\u00e3nh \u0111\u1ea1o l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m t\u1ea1i IBM vi\u1ebft.\nM\u1eb7c d\u00f9 c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp c\u00f3 th\u1ec3 thi\u1ebfu nh\u1eefng ph\u1ea9m ch\u1ea5t nhanh nh\u1eb9n, \u01b0u ti\u00ean k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a c\u00e1c c\u00f4ng ty kh\u1edfi nghi\u1ec7p insurtech, nh\u01b0ng h\u1ecd c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 b\u1ea3o hi\u1ec3m, \u0111\u1ed9i qu\u00e2n \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi gi\u00e0u kinh nghi\u1ec7m \u0111\u1ec3 t\u01b0 v\u1ea5n v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u r\u1ed9ng v\u1ec1 nhu c\u1ea7u v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng.\nNh\u1eefng t\u00e0i s\u1ea3n n\u00e0y s\u1ebd t\u00ecm th\u1ea5y \u00fd ngh\u0129a m\u1edbi trong m\u1ed9t th\u1ebf gi\u1edbi t\u1eadp trung v\u00e0o k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng theo nh\u1eefng c\u00e1ch m\u1edbi th\u00f4ng qua vi\u1ec7c \u00e1p d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 kh\u00e1c.  <\/p>\n\n<p>Th\u00fac \u0111\u1ea9y c\u00e1c n\u1ed7 l\u1ef1c c\u1ee7a nh\u00e0 m\u00f4i gi\u1edbi v\u00e0 \u0111\u1ea1i l\u00fd \u0111\u1ec3 cho ph\u00e9p ph\u00e2n ph\u1ed1i \u0111\u01a1n gi\u1ea3n h\u01a1n l\u00e0 m\u1ed9t trong nhi\u1ec1u c\u00e1ch m\u00e0 c\u00f4ng ngh\u1ec7 b\u1ea3o hi\u1ec3m trong m\u1ed9t th\u1ebf gi\u1edbi h\u1eadu gi\u00e1n \u0111o\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m b\u1ea3o hi\u1ec3m cho c\u00e1c h\u00e3ng v\u1eadn t\u1ea3i, \u0111\u1ea1i l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng.\nKhi c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m ngh\u0129 v\u1ec1 vi\u1ec7c \u0111\u01a1n gi\u1ea3n h\u00f3a v\u00e0 h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh kh\u00e1c nhau, h\u1ecd s\u1ebd t\u00ecm ra nh\u1eefng c\u00e1ch m\u1edbi \u0111\u1ec3 \u0111\u01b0a c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay v\u00e0o ho\u1ea1t \u0111\u1ed9ng. <\/p>\n\n<p><em>H\u00ecnh \u1ea3nh b\u1edfi: fizkes\/\u00a9123RF.com, fizkes\/\u00a9123RF.com, ryanking999\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u1ee5m t\u1eeb &#8220;gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1&#8221; m\u00f4 t\u1ea3 m\u1ed9t s\u1ef1 ki\u1ec7n trong b\u1ea3o hi\u1ec3m &#8211; t\u1eebng l\u00e0 m\u1ed9t d\u1ef1 \u0111o\u00e1n, gi\u1edd \u0111\u00e2y n\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c. Tuy nhi\u00ean, trong khi s\u1ef1 gi\u00e1n \u0111o\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 tr\u1edf th\u00e0nh m\u1ed9t thu\u1eadt ng\u1eef h\u1eefu \u00edch \u0111\u1ec3 gi\u1ea3i th\u00edch qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i m\u00e0 c\u00e1c [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","insight-category":[],"class_list":["post-18987","insight","type-insight","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/18987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=18987"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=18987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}