{"id":18714,"date":"2024-09-19T20:53:30","date_gmt":"2024-09-20T01:53:30","guid":{"rendered":"https:\/\/bolttech.io\/insight\/cach-cac-dai-ly-co-the-su-dung-cong-nghe-do-ai-dieu-khien-de-ca-nhan-hoa-trai-nghiem-cua-khach-hang\/"},"modified":"2024-09-19T20:53:34","modified_gmt":"2024-09-20T01:53:34","slug":"cach-cac-dai-ly-co-the-su-dung-cong-nghe-do-ai-dieu-khien-de-ca-nhan-hoa-trai-nghiem-cua-khach-hang","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/cach-cac-dai-ly-co-the-su-dung-cong-nghe-do-ai-dieu-khien-de-ca-nhan-hoa-trai-nghiem-cua-khach-hang\/","title":{"rendered":"C\u00e1ch c\u00e1c \u0111\u1ea1i l\u00fd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 do AI \u0111i\u1ec1u khi\u1ec3n \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 l\u00e0 m\u1ed9t ngu\u1ed3n \u0111am m\u00ea v\u00e0 t\u01b0\u1edfng t\u01b0\u1ee3ng trong nhi\u1ec1u n\u0103m.\nM\u1eb7c d\u00f9 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 AI kh\u00f4ng th\u1ec3 thay th\u1ebf chuy\u00ean m\u00f4n c\u1ee7a con ng\u01b0\u1eddi ho\u1eb7c \u0111i\u1ec1u h\u00e0nh to\u00e0n b\u1ed9 doanh nghi\u1ec7p m\u00e0 kh\u00f4ng c\u1ea7n h\u1ed7 tr\u1ee3, nh\u01b0ng n\u00f3 c\u00f3 th\u1ec3 gi\u00fap c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m hi\u1ec3u r\u00f5 h\u01a1n v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. <\/p>\n\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng g\u00ec c\u00e1c \u0111\u1ea1i l\u00fd c\u1ea7n xem x\u00e9t khi l\u1ef1a ch\u1ecdn c\u00f4ng ngh\u1ec7 d\u1ef1a tr\u00ean AI cho doanh nghi\u1ec7p c\u1ee7a h\u1ecd.<\/p>\n\n<h2 class=\"wp-block-heading\">AI c\u00f3 th\u1ec3 (v\u00e0 kh\u00f4ng th\u1ec3) l\u00e0m g\u00ec cho c\u00e1c \u0111\u1ea1i l\u00fd<\/h2>\n\n<p>D\u1ef1 \u0111o\u00e1n r\u1eb1ng AI s\u1ebd thay th\u1ebf c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf.\nKh\u00e1ch h\u00e0ng v\u1eabn c\u1ea7n kinh nghi\u1ec7m v\u00e0 c\u00e1i nh\u00ecn s\u00e2u s\u1eafc c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m.\nKh\u00f4ng c\u00f3 m\u00e1y t\u00ednh n\u00e0o c\u00f3 th\u1ec3 cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 s\u1eafc th\u00e1i c\u1ee7a m\u1ed9t t\u00e1c nh\u00e2n con ng\u01b0\u1eddi trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp.  <\/p>\n\n<p>Tuy nhi\u00ean, c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 h\u1ed7 tr\u1ee3 AI c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c th\u00f4ng tin hi\u1ec7u qu\u1ea3 h\u01a1n cho c\u1ea3 \u0111\u1ea1i l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng.\nNh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y c\u00f3 th\u1ec3 gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c h\u00e0nh ch\u00ednh c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi li\u00ean quan. <\/p>\n\n<p>AI c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 nhanh h\u01a1n khi h\u1ecd c\u1ea7n b\u1ea3o hi\u1ec3m.\nC\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m v\u00e0 \u0111\u1ea1i l\u00fd &#8220;c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng AI tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a h\u1ecd &#8211; c\u1ea3 web v\u00e0 di \u0111\u1ed9ng &#8211; \u0111\u1ec3 cho ph\u00e9p kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng t\u00ecm th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi&#8221;, <a href=\"https:\/\/www.insurancethoughtleadership.com\/customer-experience\/3-ways-ai-can-boost-customer-retention\" target=\"_blank\" rel=\"noreferrer noopener\">Simon Pickersgill<\/a>, ph\u00f3 ch\u1ee7 t\u1ecbch c\u1ea5p cao c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt h\u1ed7 tr\u1ee3 AI Qualitest Group vi\u1ebft. <\/p>\n\n<p>C\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 AI c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh gi\u00e1o d\u1ee5c v\u00e0 th\u00f4ng tin cho m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3.\nV\u00ed d\u1ee5, trong b\u1ea3o hi\u1ec3m, AI c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i th\u00f4ng tin v\u1ec1 tu\u1ed5i v\u00e0 l\u1ecbch s\u1eed b\u1ea3o hi\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p nhi\u1ec1u t\u00e0i li\u1ec7u gi\u00e1o d\u1ee5c h\u01a1n cho kh\u00e1ch h\u00e0ng tr\u1ebb h\u01a1n, \u00edt kinh nghi\u1ec7m h\u01a1n v\u00e0 nhi\u1ec1u th\u00f4ng tin li\u00ean quan \u0111\u1ebfn gi\u00e1 h\u01a1n cho kh\u00e1ch h\u00e0ng l\u1edbn tu\u1ed5i ho\u1eb7c c\u00f3 kinh nghi\u1ec7m h\u01a1n, <a href=\"https:\/\/www.canadianunderwriter.ca\/insurance\/look-for-ai-to-hyper-personalize-customer-experience-in-3-5-years-aviva-exec-1004210377\/\" target=\"_blank\" rel=\"noreferrer noopener\">Baiju Devani<\/a>, ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, h\u1ecdc m\u00e1y v\u00e0 ph\u00e2n t\u00edch n\u00e2ng cao t\u1ea1i TD Bank Group cho bi\u1ebft. <\/p>\n\n<p>Thay v\u00ec bu\u1ed9c m\u1ed7i kh\u00e1ch h\u00e0ng ph\u1ea3i l\u1ed9i qua th\u00f4ng tin m\u00e0 h\u1ecd kh\u00f4ng nh\u1ea5t thi\u1ebft c\u1ea7n, c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean AI cung c\u1ea5p th\u00f4ng tin ph\u00f9 h\u1ee3p h\u01a1n cho t\u1eebng kh\u00e1ch h\u00e0ng.\nV\u00e0o th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t \u0111\u1ea1i l\u00fd, h\u1ecd \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c b\u1ea3o hi\u1ec3m m\u00e0 h\u1ecd c\u1ea7n. <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/offering-handshake-in-office-1024x578.jpg\" alt=\"\" class=\"wp-image-11382\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">Ch\u1ecdn \u0111\u00fang c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 AI<\/h2>\n\n<p>C\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\nC\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 gi\u00fap c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n v\u00e0 t\u0103ng c\u01b0\u1eddng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, <a href=\"https:\/\/customerthink.com\/how-insurance-agencies-can-leverage-crm-to-improve-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">Richa Pokhriyal<\/a>, ph\u00f3 ch\u1ee7 t\u1ecbch ti\u1ebfp th\u1ecb t\u1ea1i c\u00f4ng ty gi\u1ea3i ph\u00e1p v\u00e0 d\u1ecbch v\u1ee5 CNTT Damco Solutions vi\u1ebft. <\/p>\n\n<p>Trong khi Pokhriyal t\u1eadp trung v\u00e0o c\u00e1c n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng, nh\u1eefng l\u1ee3i \u00edch t\u01b0\u01a1ng t\u1ef1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y trong c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 h\u1ed7 tr\u1ee3 AI kh\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 bu l\u00f4ng Exchange Unify.<\/p>\n\n<p>C\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 c\u00f4ng ty m\u00f4i gi\u1edbi t\u1eeb trung b\u00ecnh \u0111\u1ebfn l\u1edbn c\u00f3 th\u1ec3 h\u1ee3p nh\u1ea5t c\u00e1c cu\u1ed9c h\u1eb9n v\u1edbi nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u1edbi Exchange Unify.\nN\u1ec1n t\u1ea3ng n\u00e0y t\u1eadn d\u1ee5ng AI \u0111\u1ec3 gi\u00fap c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n theo nhi\u1ec1u c\u00e1ch, bao g\u1ed3m: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ef1 \u0111\u1ed9ng.<\/strong>  Quy tr\u00ecnh l\u00e0m vi\u1ec7c h\u1ed7 tr\u1ee3 AI cho ph\u00e9p c\u00e1c \u0111\u1ea1i l\u00fd so s\u00e1nh b\u00e1o gi\u00e1 v\u00e0 gi\u00e1 c\u1ea3 c\u1ea1nh nhau t\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1c nhau.\nH\u1ecd c\u0169ng t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c ho\u00e0n th\u00e0nh bi\u1ec3u m\u1eabu v\u00e0 gi\u00fap nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p nh\u1ea5t cho t\u1eebng kh\u00e1ch h\u00e0ng. <\/li>\n\n\n\n<li><strong>Ti\u1ebfp c\u1eadn v\u1edbi nhi\u1ec1u nh\u00e0 m\u1ea1ng h\u01a1n.<\/strong>  Trong Exchange Unify, c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o h\u01a1n 120 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 b\u1ea3o hi\u1ec3m c\u00e1 nh\u00e2n v\u00e0 th\u01b0\u01a1ng m\u1ea1i.\nN\u1ec1n t\u1ea3ng n\u00e0y gi\u00fap d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i t\u1eebng kh\u00e1ch h\u00e0ng v\u1edbi ch\u00ednh x\u00e1c ph\u1ea1m vi b\u1ea3o hi\u1ec3m m\u00e0 h\u1ecd c\u1ea7n. <\/li>\n\n\n\n<li><strong>M\u1ed9t giao di\u1ec7n duy nh\u1ea5t.<\/strong>  C\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi kh\u00f4ng ph\u1ea3i h\u1ecdc nhi\u1ec1u ph\u1ea7n m\u1ec1m, c\u0169ng nh\u01b0 kh\u00f4ng ph\u1ea3i chuy\u1ec3n \u0111\u1ed5i nhanh ch\u00f3ng gi\u1eefa c\u00e1c m\u00e0n h\u00ecnh ho\u1eb7c tab.\nM\u1ecdi th\u1ee9 c\u1ea7n thi\u1ebft \u0111\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 trong bolt Exchange Unify. <\/li>\n<\/ul>\n\n<p>V\u1edbi c\u00e1c t\u00e1c v\u1ee5 x\u1eed l\u00fd AI nh\u01b0 ho\u00e0n th\u00e0nh bi\u1ec3u m\u1eabu v\u00e0 so s\u00e1nh b\u00e1o gi\u00e1, c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng.\nNh\u1eefng chuy\u00ean gia n\u00e0y c\u00f3 th\u1ec3 d\u00e0nh n\u0103ng l\u01b0\u1ee3ng c\u1ee7a h\u1ecd cho c\u00e1c c\u00e2u h\u1ecfi b\u1ea3o hi\u1ec3m \u0111\u1ea7y th\u00e1ch th\u1ee9c, kh\u00f4ng ph\u1ea3i cho c\u00e1c nhi\u1ec7m v\u1ee5 th\u00f4ng th\u01b0\u1eddng. <\/p>\n\n<p>AI kh\u00f4ng th\u1ec3 thay th\u1ebf chuy\u00ean m\u00f4n c\u1ee7a \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi.\nTuy nhi\u00ean, v\u1edbi <a href=\"https:\/\/www.boltinsurance.com\/product-unify\" target=\"_blank\" rel=\"noreferrer noopener\">bolt Exchange Unify<\/a>, AI c\u00f3 th\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n\n<p><em>H\u00ecnh \u1ea3nh b\u1edfi: rawpixel\/\u00a9123RF.com, milkos\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 l\u00e0 m\u1ed9t ngu\u1ed3n \u0111am m\u00ea v\u00e0 t\u01b0\u1edfng t\u01b0\u1ee3ng trong nhi\u1ec1u n\u0103m. M\u1eb7c d\u00f9 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 AI kh\u00f4ng th\u1ec3 thay th\u1ebf chuy\u00ean m\u00f4n c\u1ee7a con ng\u01b0\u1eddi ho\u1eb7c \u0111i\u1ec1u h\u00e0nh to\u00e0n b\u1ed9 doanh nghi\u1ec7p m\u00e0 kh\u00f4ng c\u1ea7n h\u1ed7 tr\u1ee3, nh\u01b0ng n\u00f3 c\u00f3 th\u1ec3 gi\u00fap c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m hi\u1ec3u [&hellip;]<\/p>\n","protected":false},"featured_media":11401,"template":"","insight-category":[],"class_list":["post-18714","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/18714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media\/11401"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=18714"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=18714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}