{"id":18483,"date":"2024-09-19T19:41:00","date_gmt":"2024-09-20T00:41:00","guid":{"rendered":"https:\/\/bolttech.io\/insight\/mang-den-cho-khach-hang-bao-hiem-trai-nghiem-nguoi-dung-ma-ho-mong-doi\/"},"modified":"2024-09-19T19:41:02","modified_gmt":"2024-09-20T00:41:02","slug":"mang-den-cho-khach-hang-bao-hiem-trai-nghiem-nguoi-dung-ma-ho-mong-doi","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/vi\/insights\/mang-den-cho-khach-hang-bao-hiem-trai-nghiem-nguoi-dung-ma-ho-mong-doi\/","title":{"rendered":"Mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng m\u00e0 h\u1ecd mong \u0111\u1ee3i"},"content":{"rendered":"\n<p>Khi kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m t\u00ecm ki\u1ebfm b\u1ea3o hi\u1ec3m, h\u1ecd b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng k\u1ef3 v\u1ecdng nh\u1ea5t \u0111\u1ecbnh.\nNh\u1eefng k\u1ef3 v\u1ecdng n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u00ecnh kh\u00f4ng ch\u1ec9 b\u1edfi s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a h\u1ecd v\u1ec1 b\u1ea3o hi\u1ec3m m\u00e0 c\u00f2n b\u1edfi kinh nghi\u1ec7m c\u1ee7a ch\u00ednh h\u1ecd khi mua h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1c. <\/p>\n\n<p>Ng\u00e0y nay, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u00ecnh ch\u1ee7 y\u1ebfu b\u1edfi tr\u1ea3i nghi\u1ec7m mua s\u1eafm k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a h\u1ecd.\n\u0110\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m h\u1ee3p l\u00fd, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a m\u00e0 h\u1ecd mong \u0111\u1ee3i, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m s\u1ebd c\u1ea7n c\u00e1c n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\nExchange Unify \u0111\u00e1p \u1ee9ng nhu c\u1ea7u n\u00e0y.  <\/p>\n\n<h2 class=\"wp-block-heading\">&#8220;Mua b\u1ea3o hi\u1ec3m&#8221; c\u00f3 \u00fd ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n\n<p>Ngay khi con ng\u01b0\u1eddi c\u00f3 th\u00eam t\u00e0i nguy\u00ean, h\u1ecd \u0111\u00e3 ph\u00e1t minh ra th\u1ecb tr\u01b0\u1eddng.\nT\u1eeb quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi b\u00e1n, th\u1ecb tr\u01b0\u1eddng gia t\u0103ng gi\u00e1 tr\u1ecb: N\u00f3 cho ph\u00e9p ng\u01b0\u1eddi b\u00e1n ti\u1ebfp c\u1eadn nhi\u1ec1u kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.\nT\u1eeb quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1ecb tr\u01b0\u1eddng c\u0169ng gia t\u0103ng gi\u00e1 tr\u1ecb: N\u00f3 cho ph\u00e9p kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec h\u1ecd c\u1ea7n hi\u1ec7u qu\u1ea3 h\u01a1n.  <\/p>\n\n<p>Gi\u1ed1ng nh\u01b0 r\u1ea5t nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi, c\u00e1c th\u1ecb tr\u01b0\u1eddng \u0111\u00e3 chuy\u1ec3n sang tr\u1ef1c tuy\u1ebfn, <a href=\"https:\/\/www.ey.com\/en_vn\/alliances\/seven-business-models-for-creating-ecosystem-value\" target=\"_blank\" rel=\"noreferrer noopener\">Greg Sarafin<\/a>, l\u00e3nh \u0111\u1ea1o h\u1ec7 sinh th\u00e1i v\u00e0 li\u00ean minh to\u00e0n c\u1ea7u c\u1ee7a EY vi\u1ebft.\nTrong khi c\u00e1c n\u1ec1n t\u1ea3ng th\u1ecb tr\u01b0\u1eddng nh\u01b0 Amazon, eBay v\u00e0 Etsy cung c\u1ea5p c\u00e1c v\u00ed d\u1ee5 n\u1ed5i ti\u1ebfng, th\u1ecb tr\u01b0\u1eddng k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay t\u1ed3n t\u1ea1i cho g\u1ea7n nh\u01b0 m\u1ecdi nhu c\u1ea7u mua s\u1eafm &#8211; bao g\u1ed3m c\u1ea3 b\u1ea3o hi\u1ec3m. <\/p>\n\n<p>C\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 t\u1ea1o ra nh\u1eefng c\u00e1ch th\u1ee9c m\u1edbi cho c\u1ea3 ng\u01b0\u1eddi mua v\u00e0 ng\u01b0\u1eddi b\u00e1n ti\u1ebfp c\u1eadn th\u1ecb tr\u01b0\u1eddng.\nTrong m\u00f4i tr\u01b0\u1eddng s\u1ed1: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3<\/strong> t\u1eadp trung v\u00e0o s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3 m\u00e0 h\u1ecd mu\u1ed1n v\u00e0 so s\u00e1nh c\u00e1c t\u00f9y ch\u1ecdn m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng.<\/li>\n\n\n\n<li><strong>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3<\/strong> l\u01b0u th\u00f4ng tin c\u1ee7a h\u1ecd v\u00e0 quay l\u1ea1i v\u1edbi n\u00f3.<\/li>\n\n\n\n<li><strong>Ng\u01b0\u1eddi b\u00e1n c\u00f3 th\u1ec3<\/strong> \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u00e3 l\u01b0u.<\/li>\n\n\n\n<li><strong>Ng\u01b0\u1eddi b\u00e1n c\u00f3 th\u1ec3<\/strong> d\u1ec5 d\u00e0ng b\u00e1n th\u00eam v\u00e0 b\u00e1n ch\u00e9o d\u1ef1a tr\u00ean th\u00f4ng tin h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n<p>Trong th\u1eadp k\u1ef7 qua, kh\u00e1ch h\u00e0ng \u0111\u00e3 nhi\u1ec1u l\u1ea7n th\u1ec3 hi\u1ec7n s\u1ef1 s\u1eb5n s\u00e0ng chia s\u1ebb d\u1eef li\u1ec7u c\u1ee7a h\u1ecd v\u1edbi c\u00e1c c\u00f4ng ty; Tuy nhi\u00ean, h\u1ecd mong \u0111\u1ee3i nh\u1eefng tr\u1ea3i nghi\u1ec7m nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ed5i l\u1ea1i.\nKhi kh\u00e1ch h\u00e0ng chia s\u1ebb th\u00f4ng tin c\u1ee7a h\u1ecd, h\u1ecd mong \u0111\u1ee3i ng\u01b0\u1eddi b\u00e1n nh\u1eadn ra h\u1ecd, theo d\u00f5i th\u00f4ng tin c\u1ee7a h\u1ecd v\u00e0 c\u00e1c giao d\u1ecbch mua trong qu\u00e1 kh\u1ee9 v\u00e0 ph\u1ea3n h\u1ed3i theo c\u00e1ch \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. <\/p>\n\n<p>Nh\u1eefng k\u1ef3 v\u1ecdng n\u00e0y \u0111\u00e3 tr\u1edf th\u00e0nh n\u1ec1n t\u1ea3ng cho c\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn mua h\u00e0ng tr\u1ef1c tuy\u1ebfn, bao g\u1ed3m c\u1ea3 mua b\u1ea3o hi\u1ec3m.\nC\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u1ea7n ph\u1ea3i \u0111\u1ed1i x\u1eed v\u1edbi nh\u1eefng k\u1ef3 v\u1ecdng n\u00e0y nh\u01b0 m\u1ed9t \u0111i\u1ec1u hi\u1ec3n nhi\u00ean.\nC\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 bolt Exchange Unify cho ph\u00e9p c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m l\u00e0m nh\u01b0 v\u1eady, x\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc h\u01a1n cho c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng.  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/touching-tablet-screen-1024x684.jpg\" alt=\"\" class=\"wp-image-11727\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u0110\u1eb7t bu l\u00f4ng Exchange Unify \u0111\u1ec3 l\u00e0m vi\u1ec7c<\/h2>\n\n<p>\u0110\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, vi\u1ec7c chuy\u1ec3n sang l\u0129nh v\u1ef1c k\u1ef9 thu\u1eadt s\u1ed1 l\u00e0 c\u1ea7n thi\u1ebft.\nTuy nhi\u00ean, ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 c\u00f3 m\u1ed9t s\u1ef1 hi\u1ec7n di\u1ec7n k\u1ef9 thu\u1eadt s\u1ed1 l\u00e0 kh\u00f4ng c\u00f2n \u0111\u1ee7. <\/p>\n\n<p>&#8220;\u0110\u1ec3 c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng su\u00f4n s\u1ebb v\u00e0 li\u1ec1n m\u1ea1ch, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m c\u1ea7n m\u1ed9t n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c \u0111\u1ed1i t\u00e1c kh\u00e1c nhau tr\u00ean t\u00e0u \u0111\u1ec3 cung c\u1ea5p quy m\u00f4 v\u00e0 hi\u1ec7u qu\u1ea3&#8221;, nh\u00e0 t\u01b0 v\u1ea5n qu\u1ea3n l\u00fd <a href=\"https:\/\/www.epam.com\/insights\/interviews\/breaking-down-the-digital-insurance-ecosystem-in-apac\" target=\"_blank\" rel=\"noreferrer noopener\">Raphael P. Young<\/a> cho bi\u1ebft.<\/p>\n\n<p>V\u1edbi bolt Exchange Unify, c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 nh\u00e0 m\u00f4i gi\u1edbi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3 th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u1ea7m tay, cho ph\u00e9p d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a h\u01a1n.<\/li>\n\n\n\n<li>C\u00f3 th\u1ec3 ph\u00e1t h\u00e0nh b\u00e1o gi\u00e1 t\u1eeb nhi\u1ec1u nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f9ng m\u1ed9t l\u00fac, cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi h\u1ee3p l\u00fd v\u00e0 \u0111\u1ea7y \u0111\u1ee7 h\u01a1n cho c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>C\u00f3 t\u00f9y ch\u1ecdn r\u00e0ng bu\u1ed9c ph\u1ea1m vi b\u1ea3o hi\u1ec3m t\u1eeb nhi\u1ec1u nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 cho m\u1ed9t kh\u00e1ch h\u00e0ng, c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 c\u1ee7a ch\u00ednh h\u1ecd v\u00e0 c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00f3.<\/li>\n\n\n\n<li>C\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u1edf t\u1ea5t c\u1ea3 n\u0103m m\u01b0\u01a1i ti\u1ec3u bang c\u1ee7a Hoa K\u1ef3, cho ph\u00e9p h\u1ecd x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd h\u01a1n theo th\u1eddi gian v\u00e0 kho\u1ea3ng c\u00e1ch.<\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/www.boltinsurance.com\/product-unify\" target=\"_blank\" rel=\"noreferrer noopener\">bolt Exchange Unify<\/a> cung c\u1ea5p tr\u1ea3i nghi\u1ec7m k\u1ef9 thu\u1eadt s\u1ed1 m\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i, c\u0169ng nh\u01b0 c\u00e1c \u0111\u1ea1i l\u00fd h\u1ed7 tr\u1ee3 c\u1ea7n.\nN\u1ec1n t\u1ea3ng n\u00e0y k\u1ebft h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn v\u1edbi chuy\u00ean m\u00f4n c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp. <\/p>\n\n<p>K\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o tr\u1ea3i nghi\u1ec7m mua s\u1eafm su\u1ed1t \u0111\u1eddi c\u1ee7a h\u1ecd.\nNhi\u1ec1u trong s\u1ed1 nh\u1eefng k\u1ef3 v\u1ecdng n\u00e0y th\u1eadm ch\u00ed kh\u00f4ng \u0111i v\u00e0o nh\u1eadn th\u1ee9c c\u00f3 \u00fd th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng cho \u0111\u1ebfn khi m\u1ed9t c\u00f4ng ty b\u1ea3o hi\u1ec3m kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c ch\u00fang.\nV\u1edbi bolt Exchange Unify, c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ea1i l\u00fd c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 c\u00f3 \u00fd ngh\u0129a h\u01a1n.\nK\u1ebft qu\u1ea3 l\u00e0 l\u00f2ng trung th\u00e0nh t\u1ed1t h\u01a1n v\u00e0 c\u00e1c m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd h\u01a1n.   <\/p>\n\n<p><em>\u1ea2nh: fizkes\/\u00a9123RF.com, sauvignon\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Khi kh\u00e1ch h\u00e0ng b\u1ea3o hi\u1ec3m t\u00ecm ki\u1ebfm b\u1ea3o hi\u1ec3m, h\u1ecd b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng k\u1ef3 v\u1ecdng nh\u1ea5t \u0111\u1ecbnh. Nh\u1eefng k\u1ef3 v\u1ecdng n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u00ecnh kh\u00f4ng ch\u1ec9 b\u1edfi s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a h\u1ecd v\u1ec1 b\u1ea3o hi\u1ec3m m\u00e0 c\u00f2n b\u1edfi kinh nghi\u1ec7m c\u1ee7a ch\u00ednh h\u1ecd khi mua h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1c. Ng\u00e0y nay, tr\u1ea3i [&hellip;]<\/p>\n","protected":false},"featured_media":11746,"template":"","insight-category":[],"class_list":["post-18483","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight\/18483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media\/11746"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/media?parent=18483"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/vi\/wp-json\/wp\/v2\/insight-category?post=18483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}