{"id":50652,"date":"2025-05-29T02:05:00","date_gmt":"2025-05-28T18:05:00","guid":{"rendered":"https:\/\/bolttech.io\/news\/bolttech-powers-generative-ai-driven-hyper-personalized-customer-serviceson-aws\/"},"modified":"2025-05-29T02:05:00","modified_gmt":"2025-05-28T18:05:00","slug":"bolttech-powers-generative-ai-driven-hyper-personalized-customer-serviceson-aws","status":"publish","type":"post","link":"https:\/\/bolttech.io\/pt-pt\/news\/bolttech-powers-generative-ai-driven-hyper-personalized-customer-serviceson-aws\/","title":{"rendered":"bolttech powers its Generative AI-driven Hyper-Personalized Customer Service\u00a0on Amazon Web Services\u00a0"},"content":{"rendered":"\n<p><em><em><em>The international insurtech company expects streamlined customer service platforms to deliver enhanced and personalized customer experiences, while reducing costs\u00a0<\/em>\u00a0<\/em><\/em><\/p>\n\n\n\n<p><strong>SINGAPORE\u2014May 29, 2025<\/strong>\u2014 Amazon Web Services (AWS), an Amazon.com company, today announced that bolttech, a Singapore-headquartered international insurtech company, is implementing AWS\u2019s generative artificial intelligence (Gen AI) solutions across their customer- and internal-workflows, enhancing operational efficiency and customer experiences while reducing costs.&nbsp;&nbsp;<\/p>\n\n\n\n<p>bolttech, which serves millions of customers across 37 markets on four continents, has built its Gen AI platform \u2013 bolttech GenAI Factory \u2013 using <a href=\"https:\/\/aws.amazon.com\/bedrock\/\" target=\"_blank\" rel=\"noreferrer noopener\">Amazon Bedrock<\/a>, and powered by <a href=\"https:\/\/aws.amazon.com\/connect\/?nc2=h_ql_prod_ce_con\" target=\"_blank\" rel=\"noreferrer noopener\">Amazon Connect<\/a> and <a href=\"https:\/\/aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noreferrer noopener\">Amazon Lex<\/a>, to enhance their existing omni-channel call center solution. It will also be used by bolttech\u2019s teams to develop and deploy their own Gen AI applications.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The bolttech GenAI Factory further enhances bolttech\u2019s contact center offerings in three ways using agentic AI \u2013 a set of Gen AI systems designed to automate tasks by interacting with its environment, collecting data, and using it for self-determined tasks to meet predetermined goals.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The Gen AI-enabled solution integrates advanced speech-to-speech capabilities into bolttech\u2019s chatbots, enabling seamless, natural conversations with customers in multiple languages \u2013 currently being piloted in Korean. The solution can provide real-time, personalized responses to customer policy questions in their native language. It also manages a wide range of simple and complex enquiries with near-instant response times. By automating routine tasks such as basic claims processing, the solution allows bolttech\u2019s human agents to focus on higher-value interactions, boost operational efficiency and reinforces bolttech\u2019s commitment to world-class customer satisfaction across its global operations.&nbsp;<\/p>\n\n\n\n<p>Philip Weiner, CEO for Asia at bolttech, stated, &#8220;At bolttech, we remain steadfast in our vision to connect people with more ways to protect the things they value. To achieve this at scale, we rely on the right data and AI infrastructure. AWS\u2019s cloud computing and Gen AI services, including Amazon Bedrock, provide the foundation to access diverse model choices, deliver superior price-performance ratios, and robust enterprise features for trust and safety that align perfectly with our needs. The ability to select from various AI models such as Amazon Nova helps support rapid innovation to improve customer experiences in our industry, including how we can offer real-time policy explanations, instant claims processing, and near-human AI interactions by leveraging advances in agentic AI. With this collaboration, we can enhance our ability to deliver more choice to our partners and their customers, ensuring they have access to the most innovative protection solutions available.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<p>Besides claims resolution and contact center augmentation, bolttech&#8217;s platform also serves as an enterprise-wide innovation engine, enabling internal teams to develop and deploy their own Gen AI applications across the entire insurance value chain, from underwriting and claims processing, to customer service and product development. With AWS\u2019 infrastructure, bolttech will leverage AI to improve prediction, prevention and recovery in bolttech\u2019s customer product offerings:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prediction: Using AI to enhance risk assessment and provide personalized insurance products, such as real-time adjusted premiums based on driving behaviour for auto insurance;\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prevention: Implementing AI-driven early warning systems for cyber threats, natural disasters or adverse events, allowing policyholders to take preventive actions and minimize potential losses;\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recovery: Deploying AI-powered chatbots and virtual assistants to expedite claims processing and provide instant support to policyholders in the aftermath of an incident.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>These innovations aim to reduce loss ratios over time and provide rapid, holistic recovery and remediation when unavoidable loss events occur.&nbsp;<\/p>\n\n\n\n<p>bolttech is also leveraging AWS to streamline their software development lifecycle and accelerate time to market.\u202fWith trial use cases\u202fof Amazon Q Developer, bolttech\u202fwas\u202fable to reduce the time spent on updating code documentation files\u202fby over 50%,\u202ffreeing up valuable development time. Another noticeable advantage lies in the hours of work saved when developers need to learn new codebases. Amazon Q is able in minutes to analyse a large set of files and feedback to developers the high-level purpose and low-level details. Finally, Amazon Q proved proficient across the programming languages used at bolttech, Javascript and Python in particular, therefore supporting a wide range of profiles such as backend and frontend developers but also data scientists.&nbsp; As a result, bolttech\u2019s\u202fdevelopers\u202fcould\u202fnow focus more on coding and multitasking without significant distractions.&nbsp;<\/p>\n\n\n\n<p>\u201cThe insurance sector in Southeast Asia is using the latest cloud technology and generative AI to make protecting assets easier, more affordable, and more intuitive,\u201d said Priscilla Chong, Country Manager, AWS Singapore, \u201cbolttech is an example of a company delivering innovation using generative AI to enhance their customer experiences, improve operational efficiency, and driving innovation in how insurance services are delivered and consumed globally. We\u2019re thrilled to support them, and pleased that AWS\u2019 approach to offering a choice-based, model-agnostic is serving a growing pool of discerning customers with AI-powered convenience for our customers to position themselves at the forefront of the AI revolution.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>About Amazon Web Services<\/strong>&nbsp;<\/p>\n\n\n\n<p>Since 2006, Amazon Web Services has been the world\u2019s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 114 Availability Zones within 36 geographic regions, with announced plans for 12 more Availability Zones and four more AWS Regions in New Zealand, the Kingdom of Saudi Arabia, Taiwan, and the AWS European Sovereign Cloud. Millions of customers\u2014including the fastest-growing startups, largest enterprises, and leading government agencies\u2014trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit <a href=\"http:\/\/url9490.notification.gcs-web.com\/ls\/click?upn=9MMhW7V5y3oO-2BrZj6t6Pivz7-2FPnNWpHcYbIhyb-2FrDWy0pXYoufpy8rtMnCyaf6uq-2BQae0IqKEtpzOdPC3YdsjbHWhfVo6qwMk5Zk0-2BwhyDkKFjwfNQeieoOANBe0BcxFk8EFiPQOaO7fk9rI-2F1fEis0X70NZ4ccTuNxC5ybNR-2FITUxmM-2BrDeYCjWiUb1qGW3MaEPFbhlmL-2Bci0VwSZ-2B0W3SU08jq7KY7GJTrKXKeLE-2BVgNzSKGc09jlUX0Y9JFZ5nPIZ7bCfVYQFh-2Bi7sWFQ77dEZ10p1xlNtD720kEY87c-3DAE_d_UKWjiZi992-2Bp-2F6VMbQ1UjqHVIFGo2TwMuO1zywuaBo-2Bu8cQx6YMdhEiwYbPakwwYU5GXHnaw67JFR06s-2BxK2V2jpQWhxIVMxkUJJBtjLBLFx1VHiRah6jpYUTNrU-2F9p2CFIjKSJtLk4eWKB1BWLKig7bJCQrsOUWIPYCfsx9F32EyVmqpt-2B5fTMW95rnMQ7uEbyr-2FyPXOyVwVnVQHwT2rzrggW82-2BW0IjxLyPOk4U7-2FDWR-2FrxpEVGfO8jts5NP6em-2B4eJBBtbJd5EEJ2LM-2BSnA-3D-3D\" target=\"_blank\" rel=\"noreferrer noopener\">aws.amazon.com<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The international insurtech company expects streamlined customer service platforms to deliver enhanced and personalized customer experiences, while reducing costs\u00a0\u00a0 SINGAPORE\u2014May 29, 2025\u2014 Amazon Web Services (AWS), an Amazon.com company, today announced that bolttech, a Singapore-headquartered international insurtech company, is implementing AWS\u2019s generative artificial intelligence (Gen AI) solutions across their customer- and internal-workflows, enhancing operational efficiency [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[205],"class_list":["post-50652","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/posts\/50652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/comments?post=50652"}],"version-history":[{"count":0,"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/posts\/50652\/revisions"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/media?parent=50652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bolttech.io\/pt-pt\/wp-json\/wp\/v2\/categories?post=50652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}