Lotte Hi-Mart and bolttech partner to launch comprehensive device upgrade programme in Korea
The programme will offer integrated repair and replacement care services tailored for frequent iPhone upgraders with unlimited damage repairs and flexible upgrades
Seoul, 2 October 2025 – Lotte Hi-Mart, one of the largest electronic goods retailers in South Korea, has partnered with bolttech, a trusted provider of embedded protection solutions to launch ‘iPhone 17 Upgrade Service, designed to support repairs and device upgrades for iPhone users in Korea. This follows Lotte Hi-Mart and bolttech’s earlier collaboration to offer the first-ever device switching service in South Korea.
Unlike traditional mobile insurance, the new service combines comprehensive damage repair coverage with upgrade benefits, enabling customers to seamlessly switch to the latest iPhone models affordably. All enrolling customers can enjoy:
- Unlimited damage repairs: Customers can access unlimited repairs up to the original device price, easing the financial burden for premium smartphone users.
- Expanded coverage: The service now includes refurbished device replacements – previously limited by repair caps – offering greater convenience and flexibility.
- Seamless upgrade benefits: Users can upgrade to higher-tier models or future iPhone series (e.g., iPhone 18 or 19) by returning their current device and paying a simple upgrade fee, eliminating the hassle of reselling.
- Affordable pricing plans: Monthly fees range from KRW 9,900 to 18,900 (VAT inclusive), based on device value and service duration, minimising upfront costs.
- Flexible contract options: Customers can choose between 1-year or 2-year plans with no cancellation penalties, allowing easy adjustments to suit their needs.
Choi Jun-seok, Head of the Lifetime Care Service Division, Lotte Hi-Mart, commented, “This collaboration marks an important step in elevating the value of Lotte Hi-Mart’s total care services. We will go beyond simple sales to enhance the completeness of our offerings, ensuring that customers enjoy the best possible experience throughout the entire lifecycle of using their products.”
Kwangbum Koh, General Manager – Korea, bolttech, said, “This service was specifically designed to meet the needs of iPhone customers with shorter replacement cycles. With affordable pricing and differentiated benefits, we aim to make enjoying the latest flagship devices easier and more accessible than ever.”
The service will be available for enrolment at all Lotte Hi-Mart stores nationwide starting 13 September, coinciding with the iPhone 17 pre-order period. Customers who purchase devices through mobile carriers can sign up until 30 November 2025, while those purchasing unlocked devices can register until 31 March 2026.
Alongside the launch, Lotte Hi-Mart is also expanding after-sales support by providing Apple product repair reception services, strengthening its competitiveness in offering total care services that span both home appliances and digital devices.
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About Lotte Hi-Mart
Lotte Hi-Mart is South Korea’s leading retailer specializing in home appliances and digital products, committed to delivering differentiated shopping experiences and innovative services to customers. Since its establishment in 1999, the company has built a nationwide network of offline stores and a strong online platform, offering a wide range of products including TVs, home appliances, and mobile devices at competitive prices with trusted service.
Beyond retail, Lotte Hi-Mart is evolving into a total lifestyle solutions provider, focusing on after-sales support, care services, rental and subscription models to create new value for customers. The company also pursues sustainable growth through eco-friendly initiatives and ESG practices, while driving digital innovation to expand future-ready retail services.
With the vision of “making everyday life more convenient and enriching for our customers,” Lotte Hi-Mart will continue to strengthen partnerships in Korea and abroad, advancing as a lifestyle innovation platform that spans both home appliances and digital devices.
For more information, please visit www.e-himart.co.kr.