{"id":21114,"date":"2024-09-30T14:21:46","date_gmt":"2024-09-30T19:21:46","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%eb%b3%b4%ed%97%98%ec%82%ac%ea%b0%80-%ec%b1%97%eb%b4%87%ec%9d%84-%ed%86%b5%ed%95%b4-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ea%b0%9c%ec%84%a0%ed%95%a0-%ec%88%98-%ec%9e%88%eb%8a%94\/"},"modified":"2024-09-30T14:21:51","modified_gmt":"2024-09-30T19:21:51","slug":"%eb%b3%b4%ed%97%98%ec%82%ac%ea%b0%80-%ec%b1%97%eb%b4%87%ec%9d%84-%ed%86%b5%ed%95%b4-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ea%b0%9c%ec%84%a0%ed%95%a0-%ec%88%98-%ec%9e%88%eb%8a%94","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/ko\/insights\/%eb%b3%b4%ed%97%98%ec%82%ac%ea%b0%80-%ec%b1%97%eb%b4%87%ec%9d%84-%ed%86%b5%ed%95%b4-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ea%b0%9c%ec%84%a0%ed%95%a0-%ec%88%98-%ec%9e%88%eb%8a%94\/","title":{"rendered":"\ubcf4\ud5d8\uc0ac\uac00 \ucc57\ubd07\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ubc29\ubc95"},"content":{"rendered":"\n<p>AI\ub294 \ubcf4\ud5d8 \ud68c\uc0ac\uac00 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uace0, \uc704\ud5d8\uc744 \ud3c9\uac00\ud558\uace0, \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc804\ub840 \uc5c6\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\n\uc2e4\uc81c\ub85c \ubcf4\ud5d8\uc740 \uc778\uacf5 \uc9c0\ub2a5 \ud22c\uc790\uc640 \uad00\ub828\ud558\uc5ec \ub2e4\ub978 \uc5ec\ub7ec \uc8fc\uc694 \uc0b0\uc5c5\uc744 \ub2a5\uac00\ud55c\ub2e4\uace0 VentureBeat\uc758 <a href=\"https:\/\/venturebeat.com\/2018\/06\/19\/why-insurance-companies-are-betting-big-on-ai-powered-chatbots\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kelsey Down<\/a> \uc740 \ub9d0\ud569\ub2c8\ub2e4.   <\/p>\n\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc601\uc5ed\uc5d0\uc11c \uc778\uacf5 \uc9c0\ub2a5\uc740 \ucc57\ubd07\uc744 \ub354 \uc27d\uace0 \uce5c\uadfc\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4.\n\ucc57\ubd07\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \ubaa8\ub4e0 \uc7a5\uce58\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\nAI \uc9c0\uc6d0\uc744 \ud1b5\ud574 \ucc57\ubd07\uc740 \ub2e4\uc591\ud55c \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uace0 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uba70 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ud3c9\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.    <\/p>\n\n<p>\ucc57\ubd07\uc740 \uc804 \uc138\uacc4 \uc5ec\ub7ec \uc0b0\uc5c5, \ud2b9\ud788 \ub9c8\ucf00\ud305, \uc601\uc5c5 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\uc11c\uc5d0\uc11c \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\ub2e4\uace0 CognitionX\uc758 <a href=\"https:\/\/medium.com\/@julian.harris\/10-industries-positively-impacted-by-chatbots-across-4-corporate-functions-7e0e763e1ca1\" target=\"_blank\" rel=\"noreferrer noopener\">Julian Harris<\/a> \ub294 \ub9d0\ud569\ub2c8\ub2e4.\n\uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 \uc2e0\uc911\ud558\uac8c \ubc30\ud3ec\ub420 \uacbd\uc6b0 \ubcf4\ud5d8 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uc774 \uc788\uc2b5\ub2c8\ub2e4.   <\/p>\n\n<h2 class=\"wp-block-heading\">\ucc57\ubd07\uc758 \uae30\ub2a5\uacfc \ud55c\uacc4 \uc774\ud574<\/h2>\n\n<p>\ucc57\ubd07\uc740 \uc885\uc885 \uc778\uac04 \uac04\uc758 \ud14d\uc2a4\ud2b8 \ub300\ud654\ub97c \ubaa8\ubc29\ud569\ub2c8\ub2e4.\n\uc778\uac04 \uace0\uac1d\uc774 \ucc44\ud305 \ucc3d\uc5d0 \uc9c8\ubb38\uc744 \uc785\ub825\ud558\uba74 \ubd07\uc774 \uc815\ubcf4, \ud6c4\uc18d \uc9c8\ubb38 \ub610\ub294 \uc635\uc158\uc73c\ub85c \uc751\ub2f5\ud569\ub2c8\ub2e4.   <\/p>\n\n<p>\ucc57\ubd07\uc740 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ub97c \ubaa8\ubc29\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uacfc \ubb38\uc790\ub97c \ud1b5\ud574 \ucc44\ud305\ud558\ub294 \uac83\ucc98\ub7fc \uc791\uc5c5\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4\uace0 Udemy\uc758 \uac15\uc0ac\uc778 <a href=\"https:\/\/business.udemy.com\/blog\/how-to-create-and-deploy-chatbots-for-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jana Bergant<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>&#8220;\ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc0ac\ub78c\ub4e4\uc740 \uba54\uc2dc\uc9d5\uc774\ub098 \ub9d0\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ubc29\uc2dd\uc73c\ub85c \ucef4\ud4e8\ud130\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud558\ub294\uc9c0 \uc9c0\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n\n<p>\uc774\ub294 \ucc57\ubd07\uc5d0\uac8c \ud2b9\uc815 \uba85\ub839\uc744 \uae30\uc5b5\ud558\uace0 \uc785\ub825\ud558\ub3c4\ub85d \uc694\uccad\ud558\ub294 \uac83\ubcf4\ub2e4 \ub354 \uc758\ubbf8\uac00 \uc788\uc2b5\ub2c8\ub2e4.\n\ub300\ud654\ud615 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4(UI)\ub97c \uac16\ucd98 \ucc57\ubd07\uc740 \uac04\ub2e8\ud55c \uad00\ub9ac \uc791\uc5c5, \ubcf4\ud5d8 \uad6c\ub9e4 \ub610\ub294 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc744 \ud1b5\ud574 \ubcf4\ud5d8 \uace0\uac1d\uc744 \uc27d\uac8c \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\uc778\ud29c\uc774\ud2b8(Intuit)\uc758 AI \ucc57\ubd07 \uc81c\ud488 \ub9e4\ub2c8\uc800\uc778 <a href=\"https:\/\/chatbotsmagazine.com\/perfecting-the-chatbot-to-human-handoff-8fa49a8b1515\" target=\"_blank\" rel=\"noreferrer noopener\">\ucf00\uc774\uc2dc \ud544\ub9bd\uc2a4(Casey Phillips<\/a>)\ub294 \uc778\uacf5 \uc9c0\ub2a5\uc73c\ub85c \uc778\ud574 \ucc57\ubd07\uc744 \ub354 \uc27d\uace0 \ud3b8\uc548\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc9c0\ub9cc, \uc774\ub7ec\ud55c \ub3c4\uad6c\uac00 \ubaa8\ub4e0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc9c0\ub294 \ubabb\ud560 \uac83\uc774\uba70 \uc778\uac04 \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c1\uc6d0\uc744 \ub300\uccb4\ud558\uc9c0\ub3c4 \uc54a\uc744 \uac83\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n\n<p>&#8220;\ucc57\ubd07\uc758 AI \ubc0f NLP \uae30\ub2a5\uc774 \uc5bc\ub9c8\ub098 \ubc1c\uc804\ud588\ub294\uc9c0, \ub514\uc790\uc778\uc5d0 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \uad00\uc2ec\uc744 \uae30\uc6b8\uc600\ub294\uc9c0\uc5d0 \uad00\uacc4\uc5c6\uc774 \ud718\uccad\uac70\ub9ac\ub294 \uc21c\uac04\uc774 \uc788\uae30 \ub9c8\ub828\uc785\ub2c8\ub2e4.&#8221;  <\/p>\n\n<p>\uc885\uc885 \uc774\ub7ec\ud55c \uc2e4\uc218\ub294 \ubd07 \uc790\uccb4\uc758 \uacb0\ud568\uc73c\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ucc57\ubd07\uc774 \uc54c\uace0 \uc788\ub294 \uac83 \ub610\ub294 \ud560 \uc218 \uc788\ub294 \uac83\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790\uc758 \uc624\ud574\ub85c \uc778\ud574 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>\ucc57\ubd07 \uc0ac\uc6a9\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uad00\uc2ec\uc774 \uc810\uc810 \ub354 \ub192\uc544\uc9c0\uace0 \uc788\uc9c0\ub9cc, \ub300\ubd80\ubd84\uc758 \uace0\uac1d\uc740 \ud2b9\ud788 \ubcf5\uc7a1\ud558\uac70\ub098 \uae30\uc220\uc801\uc778 \uc9c8\ubb38\uc774 \uc788\uc744 \ub54c \uc5ec\uc804\ud788 \ub2e4\ub978 \uc0ac\ub78c\uacfc \ub300\ud654\ud560 \uc218 \uc788\ub294 \uc635\uc158\uc744 \uc6d0\ud55c\ub2e4\uace0 CGS\uc758 \uc218\uc11d \ubd80\uc0ac\uc7a5\uc778 <a href=\"https:\/\/www.forbes.com\/sites\/christopherelliott\/2018\/08\/27\/chatbots-are-killing-customer-service-heres-why\/#980978813c5a\" target=\"_blank\" rel=\"noreferrer noopener\">Michael Mills<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.\n\uace0\uac1d\uc740 \ucc57\ubd07\uc774 \uc81c\uacf5\ud560 \uac83\uc774\ub77c\uace0 \uc778\uc2dd\ud558\ub294 \uac83\ubcf4\ub2e4 \ub354 \ubbf8\ubb18\ud55c \uc751\ub2f5\uc774 \ud544\uc694\ud560 \ub54c \uc778\uc801 \uc9c0\uc6d0\uc744 \uc6d0\ud569\ub2c8\ub2e4.   <\/p>\n\n<p>\uacbd\uc6b0\uc5d0 \ub530\ub77c \ucc57\ubd07\uc740 \uace0\uac1d \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\ubcf4\ub2e4 \ub354 \ub098\uc740 \uac00\uc0c1 \ube44\uc11c\uac00 \ub429\ub2c8\ub2e4.\n\uac00\uc0c1 \ube44\uc11c \uc5ed\ud560\uc744 \ud558\ub294 \ucc57\ubd07\uc740 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.\n\ub300\uc2e0, \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d\uacfc \ub300\ud654\ud558\ub294 \ub3d9\uc548 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \ub300\ud55c \uac00\uc7a5 \ud6a8\uc728\uc801\uc778 \ub2f5\ubcc0\uc744 \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4\uace0 Talla\uc758 <a href=\"https:\/\/blog.talla.com\/how-to-implement-a-support-chatbot-the-right-way\" target=\"_blank\" rel=\"noreferrer noopener\">Alyssa Verzino<\/a> \ub294 \ub9d0\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>Verzino\ub294 &#8220;\uac00\uc0c1 \ube44\uc11c \uad6c\ud604\uc758 \ud575\uc2ec\uc740 \uac00\ub2a5\ud55c \ud55c \ub9ce\uc740 \ud300 \uad6c\uc131\uc6d0\uc744 \ub3d5\uace0 \uac00\ub2a5\ud55c \ud55c \ub9ce\uc740 \uc18c\uc2a4\uc5d0\uc11c \uc815\ubcf4\ub97c \uac00\uc838\uc62c \uc218 \uc788\ub3c4\ub85d \uc6cc\ud06c\ud50c\ub85c\uc5d0 \uae4a\uc219\uc774 \uc9c1\uc811 \ud1b5\ud569\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.\n\uac15\ub825\ud55c \uc9c0\uc2dd\ucc3d\uace0\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uac00\uc0c1 \ube44\uc11c\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uace0\uac1d\uc744 \ub3d5\uae30 \uc704\ud574 \ud544\uc694\ud560 \ub54c\ub9c8\ub2e4 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.   <\/p>\n\n<p>\ub0b4\ubd80\uc6a9\uc73c\ub85c \ucc57\ubd07\uc744 \uace0\ub824\ud560 \ub54c\ub294 \uc9c1\uc6d0\uc774 AI \uae30\ubc18 \ub3c4\uad6c\ub97c \ucc44\ud0dd\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\ub294\uc9c0\uc640 \uc774\ub7ec\ud55c \ub3c4\uad6c\uc5d0 \ub300\ud55c \ube44\uc988\ub2c8\uc2a4\uc758 \ud544\uc694\uc131\uc744 \ud3c9\uac00\ud574\uc57c \ud55c\ub2e4\uace0 Jane.ai \uc758 CEO\uc778 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2019\/01\/04\/five-questions-to-ask-before-implementing-a-chatbot\/#23dd956e54d4\" target=\"_blank\" rel=\"noreferrer noopener\">David Karandish<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.\nAI\uac00 \uc790\uc2e0\uc758 \uc77c\uc744 \ubc30\uc6b0\uace0 \uc801\uc751\ud574\uc57c \ud558\uba70, \uadf8\ub807\uac8c \ud558\uae30 \uc704\ud574\uc11c\ub294 \uc778\uac04 \uc0ac\uc6a9\uc790\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud558\ub2e4\ub294 \uac83\uc744 \ud300\uc774 \uc774\ud574\ud558\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. <\/p>\n\n<p>&#8220;\ub0b4\ubd80\uc801\uc73c\ub85c \uc62c\ubc14\ub978 \uae30\ub300\uce58\ub97c \uc124\uc815\ud558\uace0, \uc0c8\ub85c\uc6b4 \uac00\uc0c1 \ud300\uc6d0\uc774 \uc18d\ub3c4\ub97c \ub0bc \uc218 \uc788\ub3c4\ub85d \ubaa8\ub450\uac00 \ud611\ub825\ud558\ub3c4\ub85d \uc7a5\ub824\ud558\uc138\uc694&#8221;\ub77c\uace0 Karandish\ub294 \ub9d0\ud569\ub2c8\ub2e4.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1024x684.jpg\" alt=\"&#xCF5C;&#xC13C;&#xD130; &#xC0C1;&#xB2F4;&#xC6D0;&#xC744; &#xB3D5;&#xB294; &#xC5EC;&#xC131; &#xAD00;&#xB9AC;&#xC790;\" class=\"wp-image-6195\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1024x684.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-768x513.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support-1536x1025.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/customer-support.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\ucc57\ubd07\uc5d0 \ub300\ud55c \ubaa9\ud45c \uc124\uc815<\/h2>\n\n<p>\ucc57\ubd07\uc740 \ubaa8\ub4e0 \ub514\uc9c0\ud138 \ub3c4\uad6c\uc640 \ud55c \uac00\uc9c0 \uacf5\ud1b5\ub41c \uae30\ub2a5\uc744 \uacf5\uc720\ud558\ub294\ub370, \ubc14\ub85c \ud2b9\uc815 \ubaa9\ud45c\ub97c \ud5a5\ud574 \ub098\uc544\uac08 \ub54c \uac00\uc7a5 \uc798 \uc791\ub3d9\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.  <\/p>\n\n<p>\ucc57\ubd07\uc774 \ub098\ub204\uac8c \ub420 \ub300\ud654\uc640 \uace0\uac1d\uc774 \ucc57\ubd07\uc5d0 \uc694\uccad\ud560 \uc791\uc5c5\uc744 \uc774\ud574\ud568\uc73c\ub85c\uc368 \ubcf4\ud5d8\uc0ac\ub294 \uac01 \uc791\uc5c5\uc5d0 \uc801\ud569\ud55c \ucc57\ubd07\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uc608\ub97c \ub4e4\uc5b4 \ucc57\ubd07\uc758 \uccab \uc778\uc0ac\ub9d0\uc744 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624.\n\uc778\uc0ac\ub9d0\uc740 \uc778\uac04 \uace0\uac1d\uacfc \uad00\uacc4\ub97c \ud615\uc131\ud558\uace0 \uc804\uccb4 \ub300\ud654\uc758 \ubd84\uc704\uae30\ub97c \uc870\uc131\ud569\ub2c8\ub2e4.\n\uc774\ub294 \uace0\uac1d\uc758 \ud3b8\uc548\ud568 \uc218\uc900\uacfc \uc9c4\ud589 \uc758\uc9c0\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4.   <\/p>\n\n<p>\uace0\uac1d\uc774 \uc2e0\uaddc \ub610\ub294 \uc7ac\ubc29\ubb38\uc744 \uc778\uc2dd\ud558\uace0 \uadf8\uc5d0 \ub530\ub77c \uc801\uc751\ud558\ub294 \ucc57\ubd07\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n<p>&#8220;\uc5f0\uc18d\uc131\uc740 \uc778\uac04 \ub300\ud654\ub97c \uc8fc\ub3c4\ud569\ub2c8\ub2e4. \uc774\uc804 \ub300\ud654\ub97c \uae30\uc5b5\ud558\uace0 \uc774\uc804\uc5d0 \ub05d\ub09c \ubd80\ubd84\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud558\uba74 \ucc57\ubd07 \uc804\ub7b5\uc5d0 \uc0c1\ub2f9\ud55c \uc218\uc775\uc744 \uac00\uc838\ub2e4 \uc904 \uac83\uc785\ub2c8\ub2e4&#8221;\ub77c\uace0 <a href=\"https:\/\/techiesamrat.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">TechieSamrat.com<\/a> \uc758 \ube14\ub85c\uac70\uc778 <a href=\"https:\/\/chatbotslife.com\/ingredients-to-build-a-successful-chatbot-3ed87934e31d\" target=\"_blank\" rel=\"noreferrer noopener\">Samrat Roy Chowdhuri<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n\n<p>\ucd5c\uace0\uc758 \ucc57\ubd07\uc740 \uc778\uac04\uacfc \uae30\uacc4 \uc0ac\uc774\uc758 \uaca9\ucc28\ub97c \ud574\uc18c\ud558\uc5ec \ub300\ud654 \uacbd\ud5d8\uc744 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uad50\ud658\ucc98\ub7fc \ub290\ub07c\uac8c \ud558\ub294 \ub3d9\uc2dc\uc5d0 \ucef4\ud4e8\ud130\uc758 \ub370\uc774\ud130 \uc561\uc138\uc2a4 \ubc0f \uad00\ub9ac \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uac83\uc774\ub77c\uace0 Chowdhuri\ub294 \ub9d0\ud569\ub2c8\ub2e4.\n\ucc57\ubd07\uc744 \ube0c\ub79c\ub4dc \ud64d\ubcf4 \ub300\uc0ac \ubc0f \ud1b5\uc5ed\uc0ac\ub85c \uc0dd\uac01\ud558\uba74 \ubcf4\ud5d8\uc0ac\uac00 \ucc57\ubd07\uc758 \uace0\uc720\ud55c \uc131\uaca9\uacfc \uc5b4\uc870\ub97c \uac1c\ubc1c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.   <\/p>\n\n<h2 class=\"wp-block-heading\">\ucc57\ubd07\uc758 \uc9c1\ubb34 \uc124\uba85\uc5d0\ub294 \ubb34\uc5c7\uc774 \uc788\ub098\uc694?<\/h2>\n\n<p>\ub300\ud654\ud615 AI\ub294 \ucc57\ubd07\uc758 \uc801\uc751\ub825\uc744 \ub192\uc600\uc9c0\ub9cc \uc5ec\uc804\ud788 \ud504\ub85c\uadf8\ub798\ubc0d \ub9e4\uac1c\ubcc0\uc218\uc758 \uc81c\ud55c\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4.\n\ucc57\ubd07\uc774 \ucd5c\ub300\ud55c\uc758 \ub3c4\uc6c0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95 \uc911 \ud558\ub098\ub294 \uac01 \ucc57\ubd07\uc758 \uc791\uc5c5\uc774 \ubb34\uc5c7\uc778\uc9c0 \uacb0\uc815\ud558\uace0 \ub300\ud654 \ud750\ub984\uc744 \ud574\ub2f9 \uc791\uc5c5\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\uc5ec \uc774\ub7ec\ud55c \uc81c\ud55c\uc744 \uc218\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. <\/p>\n\n<p>IBM\uc758 Watson Expert and Delivery Services \uc774\uc0ac\uc778 <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2018\/08\/beyond-the-chatbot-why-ai-in-customer-service-will-be-crucial-to-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lakisha Hall<\/a>\uc740 \uace0\uac1d\uc774 \uc774\ubbf8 \ud558\uace0 \uc788\ub294 \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0 \uc774\ub97c \uc804\ubc18\uc801\uc778 \uc758\ub3c4 \ub610\ub294 \ubaa9\ud45c\uc5d0 \ub530\ub77c \ubd84\ub958\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.\n\uadf8\ub7f0 \ub2e4\uc74c \uac01 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \ucc57\ubd07\uc744 \uc124\uba85\ud569\ub2c8\ub2e4.\n\uc608\ub97c \ub4e4\uc5b4, \ud55c \ucc57\ubd07\uc740 \ube44\ubc00\ubc88\ud638 \ubcf5\uad6c\uc5d0 \uc911\uc810\uc744 \ub458 \uc218 \uc788\uace0 \ub2e4\ub978 \ucc57\ubd07\uc740 \uace0\uac1d\uc774 \uc801\uc6a9 \uae30\uac04\uc744 \ud655\uc778\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  <\/p>\n\n<p>\ucc57\ubd07 \uc791\uc5c5\uc774 \uba85\ud655\ud558\uac8c \uc815\uc758\ub418\uba74 \ubd07\uc740 \uace0\uac1d\uc744 \ub354 \uc27d\uac8c \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ub118\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\ub610\ud55c \uace0\uac1d\uc744 \uc778\uac04 \ub300\ub9ac\uc778\uc5d0\uac8c \uc804\ub2ec\ud574\uc57c \ud560 \ub54c\ub97c \ub354 \uc27d\uac8c \uc778\uc2dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.   <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1024x683.jpg\" alt=\"&#xC9D1;&#xC5D0;&#xC11C; &#xC2A4;&#xB9C8;&#xD2B8;&#xD3F0;&#xC744; &#xC0AC;&#xC6A9;&#xD558;&#xB294; &#xC80A;&#xC740; &#xCEE4;&#xD50C;\" class=\"wp-image-6185\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research-1536x1024.jpg 1536w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/couple-research.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\ub300\ud654\uc758 \uc88c\uc808\uc744 \uc608\uc0c1\ud558\uace0 \uc608\ubc29\ud569\ub2c8\ub2e4.<\/h2>\n\n<p>\ubd88\ub9cc\uc744 \ubc29\uc9c0\ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95 \uc911 \ud558\ub098\ub294 \uace0\uac1d\uc774 \uc0ac\ub78c\uc774 \uc544\ub2cc \ucc57\ubd07\uacfc \ub300\ud654\ud558\uace0 \uc788\ub2e4\ub294 \uac83\uc744 \ucc98\uc74c\ubd80\ud130 \uba85\ud655\ud788 \ud558\ub294 \uac83\uc774\ub77c\uace0 Humley\uc758 \ucd5c\uace0 \uc81c\ud488 \ucc45\uc784\uc790\uc778 <a href=\"https:\/\/www.cmswire.com\/customer-experience\/learning-from-our-chatbot-implementation-mistakes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ed Smith<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>\ub610\ud55c \ucc57\ubd07 \uc0ac\uc6a9\uc790\uac00 \ucc57\ubd07\uc774 \uc0ac\ub78c\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud558\ub2e4\uace0 \ud310\ub2e8\ud560 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9ac\ub294 \ub300\uc2e0 \ud55c \ubc88\uc5d0 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc27d\uac8c \uc5f0\ub77d\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud55c\ub2e4\uace0 Smith\ub294 \ub9d0\ud569\ub2c8\ub2e4.\n\ucc57\ubd07\uc744 \uc2e4\uc2dc\uac04 \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c1\uc6d0\uacfc \ud611\ub825\ud558\uba74 \uace0\uac1d\uc774 \ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\ucc57\ubd07\uc758 \uc804\ubc18\uc801\uc778 \ub514\uc790\uc778\uc774 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778\uc9c0 \ud655\uc778\ud558\uc2ed\uc2dc\uc624. Datto\uc758 \uc81c\ud488 \ubc0f \uc131\uc7a5 \ub9c8\ucf00\ud305 \ubd80\uc0ac\uc7a5\uc778 <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6422118294408491008\/?commentUrn=urn%3Ali%3Acomment%3A(activity%3A6422118294408491008%2C6422504535155056640)\" target=\"_blank\" rel=\"noreferrer noopener\">Aaron Dun<\/a>\uc740 LinkedIn \uac8c\uc2dc\ubb3c\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 \ud398\uc774\uc9c0\ub97c \ub2eb\uc73c\ub824\uace0 \uc2dc\ub3c4\ud55c \ud6c4\uc5d0\ub3c4 \ubaa8\ub4e0 \ud398\uc774\uc9c0\uc5d0 \ub2e4\uc2dc \ub098\ud0c0\ub098\ub294 \ucc57\ubd07\uc5d0 \ub300\ud574 \uc88c\uc808\uac10\uc744 \ud45c\ud604\ud588\uc2b5\ub2c8\ub2e4.  <\/p>\n\n<p>Dun\uc740 \uc774\ub7ec\ud55c \ubc29\ud574\uac00 \ub418\ub294 \ucc57\ubd07 \ucc3d\uc744 \uace0\uac1d\uc5d0\uac8c \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c\uc9c0 \ub04a\uc784\uc5c6\uc774 \ubb3b\ub294 \uc0c1\uc810 \uc8fc\uc778\uc5d0 \ube44\uc720\ud588\uc2b5\ub2c8\ub2e4.\n&#8220;\ud604\uc2e4 \uc138\uacc4\uc5d0\uc11c\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ub0b4\uac00 \uc5c6\ub2e4\uace0 \ub9d0\ud55c \ud6c4\uc5d0\ub3c4 \uac00\uac8c \uc8fc\uc778\uc774 \uacc4\uc18d \ub3cc\uc544\uc640 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c\uc9c0 \ubb3c\uc5b4\ubcfc \ub54c(\ub458, \uc14b, \ub137? \ub54c) \uc9dc\uc99d\uc774 \ub098\uc11c \ubcf4\uc11d\uae08\uc744 \ub0bc \uac83&#8221;\uc774\ub77c\uace0 \ub9d0\ud588\ub2e4. <\/p>\n\n<p>\ucc57\ubd07\uc740 \uace0\uac1d\uc774 \ucc44\ud305 \ucc3d\uc744 \ub2eb\uc558\ub294\uc9c0 \uc5ec\ubd80\ub97c \ucd94\uc801\ud558\ub3c4\ub85d \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uc774\uc640 \uac19\uc740 \uc791\uc740 \ub514\uc790\uc778 \uae30\ub2a5\uc740 \ucc57\ubd07\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ud3b8\uc548\ud568\uc5d0 \ud070 \ucc28\uc774\ub97c \ub9cc\ub4ed\ub2c8\ub2e4.   <\/p>\n\n<p>\ud68c\uc0ac\uc758 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \ucc57\ubd07\uc744 \ub9cc\ub4e4\uace0 \ucd9c\uc2dc\ud558\uba74 \ubcf4\ud5d8\uc0ac\uac00 \uace0\uac1d\uc5d0\uac8c \uc2e4\uc9c8\uc801\uc778 \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.\n\ucc57\ubd07\uc5d0 \ub300\ud55c \uc120\uc758\uc758 \uc811\uadfc \ubc29\uc2dd\uc740 \ud68c\uc0ac\uc758 \ud575\uc2ec \uac00\uce58\ub97c \uc804\ub2ec\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0\uc774 \uc9c1\uba74\ud55c \uc5c5\ubb34\ub7c9\uc744 \uc904\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.\n\uc138\uc2ec\ud558\uac8c \uad6c\ucd95\ub41c \ucc57\ubd07\uc740 \uc708-\uc708\uc785\ub2c8\ub2e4.    <\/p>\n\n<p><em>\uc774\ubbf8\uc9c0: Vadim Guzhva\/\u00a9123RF.com, georgerudy\/\u00a9123RF.com, goodluz\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\ub294 \ubcf4\ud5d8 \ud68c\uc0ac\uac00 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uace0, \uc704\ud5d8\uc744 \ud3c9\uac00\ud558\uace0, \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc804\ub840 \uc5c6\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ubcf4\ud5d8\uc740 \uc778\uacf5 \uc9c0\ub2a5 \ud22c\uc790\uc640 \uad00\ub828\ud558\uc5ec \ub2e4\ub978 \uc5ec\ub7ec \uc8fc\uc694 \uc0b0\uc5c5\uc744 \ub2a5\uac00\ud55c\ub2e4\uace0 VentureBeat\uc758 Kelsey Down \uc740 \ub9d0\ud569\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \uc601\uc5ed\uc5d0\uc11c \uc778\uacf5 \uc9c0\ub2a5\uc740 \ucc57\ubd07\uc744 \ub354 \uc27d\uace0 \uce5c\uadfc\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \ubaa8\ub4e0 \uc7a5\uce58\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\uc640 \uc18c\ud1b5\ud560 \uc218 [&hellip;]<\/p>\n","protected":false},"featured_media":6211,"template":"","insight-category":[],"class_list":["post-21114","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/insight\/21114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/media\/6211"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/media?parent=21114"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/insight-category?post=21114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}