{"id":19902,"date":"2024-09-20T13:27:51","date_gmt":"2024-09-20T18:27:51","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%ed%9b%8c%eb%a5%ad%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c%ea%b3%b5%ed%95%98%eb%a0%a4%eb%a9%b4-%ec%9d%b8%ea%b0%84%ec%a0%81%ec%9d%b8-%ed%84%b0%ec%b9%98%eb%a5%bc-%eb%8d%94\/"},"modified":"2024-09-20T13:27:52","modified_gmt":"2024-09-20T18:27:52","slug":"%ed%9b%8c%eb%a5%ad%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c%ea%b3%b5%ed%95%98%eb%a0%a4%eb%a9%b4-%ec%9d%b8%ea%b0%84%ec%a0%81%ec%9d%b8-%ed%84%b0%ec%b9%98%eb%a5%bc-%eb%8d%94","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/ko\/insights\/%ed%9b%8c%eb%a5%ad%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c%ea%b3%b5%ed%95%98%eb%a0%a4%eb%a9%b4-%ec%9d%b8%ea%b0%84%ec%a0%81%ec%9d%b8-%ed%84%b0%ec%b9%98%eb%a5%bc-%eb%8d%94\/","title":{"rendered":"\ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc778\uac04\uc801\uc778 \ud130\uce58\ub97c \ub354\ud558\uc138\uc694"},"content":{"rendered":"\n<p>\ub514\uc9c0\ud138 \ub3c4\uad6c\ub97c \ud1b5\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uc804\ub840 \uc5c6\ub294 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d \uc9c0\uc6d0\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uc774\uc81c \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \ub514\uc9c0\ud138 \ud658\uacbd \ub0b4\uc5d0\uc11c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uc810\uc810 \ub354 \uac1c\uc778\ud654\ub41c \uc628\ub77c\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\uadf8\ub7ec\ub098 \ub514\uc9c0\ud138 \ub3c4\uad6c\uac00 \ubaa8\ub4e0 \uac83\uc744 \ud560 \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4.\n\ubcf4\ud5d8\uc0ac, \ub300\ub9ac\uc778 \ubc0f \uace0\uac1d\uc740 \uc5b4\ub5a4 \ubcf4\ud5d8\uc5d0 \uac00\uc785\ud574\uc57c \ud560\uc9c0 \ud63c\ub780\uc2a4\ub7ec\uc6cc\ud558\ub294 \uac83\ubd80\ud130 \ubcf4\ud5d8\uae08\uc744 \uccad\uad6c\ud560 \ub54c\uc758 \uc2ac\ud514\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ub9e4\uc6b0 \uaca9\ub82c\ud55c \uac10\uc815\uc801 \uc0c1\ud669\uc744 \ucc98\ub9ac\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.\n\uae30\uc220\uc740 \uc774\ub7ec\ud55c \ub9ce\uc740 \uc0c1\ud638 \uc791\uc6a9\uc758 \uae30\uc220\uc801 \uc138\ubd80 \uc0ac\ud56d\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc9c0\ub9cc \uc778\uac04 \uac10\uc815\uc758 \ubbf8\ubb18\ud568\uc744 \uc124\uba85\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.  <\/p>\n\n<p>\ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \ub514\uc9c0\ud138 \ud6a8\uc728\uc131\uacfc \uc778\uac04\uc758 \uc9c4\uc815\uc131\uc758 \uade0\ud615\uc744 \ub9de\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n<h2 class=\"wp-block-heading\">\uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uace0\uac1d \uacbd\ud5d8\uc744 \uc800\uc7a5\ud558\uc9c0 \ubabb\ud558\ub294 \uc774\uc720<\/h2>\n\n<p>\uc628\ub77c\uc778 \uc1fc\ud551\uc73c\ub85c\uc758 \ub300\ub7c9 \uc18c\ube44\uc790 \uc774\ub3d9\uc740 \uba87 \ub144 \ub3d9\uc548 \uc9c4\ud589\ub418\uc5b4 \uc654\uc2b5\ub2c8\ub2e4.\n2017\ub144 10\uc6d4, IBM\uc758 <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/10-reasons-ai-powered-automated-customer-service-future\/#:~:text=By%202020%2C%2085%25%20of%20all,interaction%20at%20a%20dismal%2025%25\" target=\"_blank\" rel=\"noreferrer noopener\">\ud06c\ub9ac\uc2a4\ud2f0 \uc288\ub098\uc774\ub354(Christie Schneider<\/a> )\ub294 2020\ub144\uae4c\uc9c0 \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc758 85%\uac00 \uc778\uac04 \uc0c1\ud638 \uc791\uc6a9 \uc5c6\uc774 \uae30\uc220\ub9cc\uc73c\ub85c \ucc98\ub9ac\ub420 \uac83\uc774\ub77c\uace0 \uc608\uce21\ud588\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\uc544\uc9c1 85%\uc758 \uc784\uacc4\uac12\uc5d0 \ub3c4\ub2ec\ud558\uc9c0 \ubabb\ud588\uc744 \uc218\ub3c4 \uc788\uc9c0\ub9cc \ucd5c\uadfc\uc758 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \ub514\uc9c0\ud138\ub85c\uc758 \uc804\ud658\uc774 \ud06c\uac8c \uac00\uc18d\ud654\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\n\uace0\uac1d \uba54\uc2dc\uc9d5 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc81c\uacf5\uc5c5\uccb4\uc778 <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/393073\/2020%20Consumer%20Report\/MedZing2020-Future-Of-Commerce-Report-FNL.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\uba54\ub2ec\ub9ac\uc544 \uc9d5\uae00(Medallia Zingle<\/a> )\uc758 \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \ucf54\ub85c\ub09819 \uc774\uc804\uc5d0\ub294 \uc18c\ube44\uc790\uc758 78%\uac00 \uc77c\uc8fc\uc77c\uc5d0 \ucd5c\uc18c 3\ubc88 \uc774\uc0c1 \ubbf8\uc6a9\uc2e4\uacfc \ud5ec\uc2a4\uc7a5\uacfc \uac19\uc740 \uc11c\ube44\uc2a4\ub97c \uc9c1\uc811 \uc1fc\ud551\ud558\uace0 \uc774\uc6a9\ud588\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.\n\uadf8\ub7ec\ub098 \uc774\uc81c \uc18c\ube44\uc790\uc758 34%\ub9cc\uc774 \uc774\ub7ec\ud55c \uc2b5\uad00\uc744 \uc720\uc9c0\ud588\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>\ub300\uba74 \uc1fc\ud551 \ubc0f \uc815\ubcf4 \uc218\uc9d1\uc744 \ub300\uccb4\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \uc628\ub77c\uc778\uc73c\ub85c \uc774\ub3d9\ud588\uc2b5\ub2c8\ub2e4.\n\uc2dd\ub8cc\ud488 \uc1fc\ud551, \uc740\ud589 \uc5c5\ubb34, \uc2ec\uc9c0\uc5b4 \ubcf4\ud5d8 \uad6c\ub9e4\uae4c\uc9c0 \uc774\uc81c \uc804\ub840 \uc5c6\ub294 \uc22b\uc790\ub85c \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. <\/p>\n\n<p>\uadf8\ub7ec\ub098 \ud32c\ub370\ubbf9\uacfc \uad00\ub828\ud558\uc5ec \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uace0\uc790 \ud558\ub294 \uace0\uac1d\uc758 \uc695\uad6c\uac00 \ub514\uc9c0\ud138 \ubcf4\ud5d8 \uc1fc\ud551\uc744 \uc790\ub3d9\uc73c\ub85c \ub9cc\uc871\uc2a4\ub7fd\uac8c \uacbd\ud5d8\ud55c\ub2e4\ub294 \uc758\ubbf8\ub294 \uc544\ub2d9\ub2c8\ub2e4.\n\uae30\uc220\uc744 \uc2e0\uc911\ud558\uac8c \uc801\uc6a9\ud558\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d\uc740 \uc2e4\ub9dd\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>&#8220;\uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc774\ud574\ud558\uc9c0 \ubabb\ud55c \ucc44 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uba74 \ubcf4\ud5d8 \uac00\uc785\uc790\uc640\uc758 \uad00\uacc4\uc5d0 \ud574\ub85c\uc6b4 \uc601\ud5a5(\uc608: \uc88c\uc808\uac10 \ub610\ub294 \ud68c\uc758\ub860)\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 ProSight Specialty Insurance\uc758 \ucd5c\uace0 \uace0\uac1d \uacbd\ud5d8 \ucc45\uc784\uc790\uc778 <a href=\"https:\/\/www.propertycasualty360.com\/2019\/11\/05\/keeping-the-human-touch-in-the-digital-insurance-age\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Zimmermann<\/a>\uc740 \ub9d0\ud569\ub2c8\ub2e4.\n\ub610\ud55c \ubcf4\ud5d8 \uc1fc\ud551\uc744 \uc704\ud55c \ub2e4\uc591\ud55c \uc628\ub77c\uc778 \uc635\uc158\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \ud55c \ud68c\uc0ac\uc758 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\ub294 \uace0\uac1d\uc740 \ub2e4\ub978 \ubcf4\ud5d8\uc0ac\ub97c \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\ud55c \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \ubcf4\ud5d8 \uace0\uac1d\uc758 54%\uac00 \uc628\ub77c\uc778\uc5d0\uc11c \ubcf4\ud5d8 \uacac\uc801\uc744 \ucc3e\ub294\ub2e4\uace0 \ud569\ub2c8\ub2e4.\n\uadf8\ub7ec\ub098 \ubcf4\ud5d8\uc5d0 \uac00\uc785\ud560 \ub54c \ub300\ubd80\ubd84\uc758 \uace0\uac1d\uc740 \uc571\ubcf4\ub2e4\ub294 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc758\uc874\ud55c\ub2e4\uace0 Sitkins Group\uc758 \ubd80\uc0ac\uc7a5\uc778 <a href=\"https:\/\/www.sitkins.com\/blog\/is-the-independent-agent-doomed\" target=\"_blank\" rel=\"noreferrer noopener\">Brent Kelly<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4. <\/p>\n\n<p>\ud14c\ud06c\ud06c\ub7f0\uce58(TechCrunch)\uc758 \uae30\uc5c5 \ub2f4\ub2f9 \uae30\uc790\uc778 <a href=\"https:\/\/techcrunch.com\/2017\/01\/15\/technology-cant-replace-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">\ub860 \ubc00\ub7ec(Ron Miller<\/a>)\ub294 &#8220;\uae30\uacc4\ub294 \uc8fc\uc5b4\uc9c4 \uc791\uc5c5\uc744 \uc885\uc885 \uc6b0\ub9ac\ubcf4\ub2e4 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc218\ud589\ud560 \uc218 \uc788\uc9c0\ub9cc, \ud65c\ub3d9\uc758 \uc608\uc220\uc131, \uac1c\uc778\uc758 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\ub294 \uc778\uac04 \uace0\uc720\uc758 \ub2a5\ub825\uc774 \ubd80\uc871\ud558\ub2e4&#8221;\uace0 \uc37c\ub2e4.\n&#8220;\ud504\ub85c\ud1a0\ucf5c\uc740 \ud55c \uac00\uc9c0 \uc811\uadfc \ubc29\uc2dd\uc744 \uc81c\uc548\ud560 \uc218 \uc788\uc9c0\ub9cc, \uc790\uc2e0\uc758 \uc77c\uc744 \uc798\ud558\ub294 \uc0ac\ub78c\uc740 \uc870\uc815\ud574\uc57c \ud560 \ub54c\uc640 \ud544\uc694\ud55c \ubbf8\ubb18\ud568\uc744 \uc774\ud574\ud569\ub2c8\ub2e4.&#8221; <\/p>\n\n<p>\uae30\uc220\uc774 \uace0\uac1d \uc751\ubaa8\uc640 \uac19\uc740 \ud504\ub85c\uc138\uc2a4\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub354\ub77c\ub3c4 \ucd5c\uc120\uc758 \uc120\ud0dd\uc774 \uc544\ub2d0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uc608\ub97c \ub4e4\uc5b4, AI \ucc57\ubd07\uc740 \uc811\uc218 \uc778\ud130\ubdf0\uc5d0\uc11c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub300\ud55c \ubaa8\ub4e0 \uc8fc\uc694 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uadf8\ub7ec\ub098 \ucc57\ubd07\uc740 \ubaa9\uc18c\ub9ac \ud1a4, \uc5bc\uad74 \ud45c\uc815 \ub610\ub294 \uc790\uc138\ub97c \ud1b5\ud574 \ube44\uc5b8\uc5b4\uc801\uc73c\ub85c \uc804\ub2ec\ub418\ub294 \uac10\uc815\uc801 \ub258\uc559\uc2a4\uc758 \uc77c\ubd80\ub97c \ub193\uce60 \uc218 \uc788\ub2e4\uace0 Gallagher\uc758 \ucee8\uc124\ud134\ud2b8\uc778 <a href=\"https:\/\/riskandinsurance.com\/automation-versus-the-human-touch-in-claims-management-theres-got-to-be-a-balance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jay Gates<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>&#8220;\uc5bc\uc74c\ucc98\ub7fc \ucc28\uac00\uc6b4 \uacfc\uc815\uc785\ub2c8\ub2e4. \ucef4\ud4e8\ud130\uc640 \ub300\ud654\ud558\ub294 \uac83\uc744 \uc88b\uc544\ud558\ub294 \uc0ac\ub78c\uc740 \uc544\ubb34\ub3c4 \uc5c6\ub2e4&#8221;\uace0 \uac8c\uc774\uce20\ub294 \ub9d0\ud55c\ub2e4.<\/p>\n\n<p>\ub514\uc9c0\ud138 \ub3c4\uad6c\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ucc28\uac11\uace0 \ube44\uc778\uac04\uc801\uc73c\ub85c \ub9cc\ub4e4 \uc218\ub3c4 \uc788\uace0, \uace0\uac1d\uacfc \ubcf4\ud5d8\uc0ac \uac04\uc758 \uad00\uacc4\ub97c \ub354\uc6b1 \uac15\ud654\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.\n\uacb0\uacfc\ub294 \ub3c4\uad6c\uac00 \ubc30\ud3ec\ub418\ub294 \ubc29\uc2dd\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg\" alt=\"\" class=\"wp-image-9002\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-300x214.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-768x548.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\ub514\uc9c0\ud138 \ub3c4\uad6c\ub97c \ud1b5\ud55c \uc778\uac04 \uad00\uacc4 \ud615\uc131<\/h2>\n\n<p>\ub514\uc9c0\ud138 \ubbf8\ub798\uc5d0\uc11c \ub418\ub3cc\ub9b4 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.\n\uadf8\ub7ec\ub098 \uc804\uccb4 \uace0\uac1d \uad00\uacc4\ub97c \ub514\uc9c0\ud138 \ub3c4\uad6c\uc5d0 \ub9e1\uae30\ub294 \uac83\ub3c4 \uc774\ub7ec\ud55c \uad00\uacc4\ub97c \ubc1c\uc804\uc2dc\ud0a4\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc740 \uc544\ub2d9\ub2c8\ub2e4.\n\ub514\uc9c0\ud138 \uc0c1\ud638 \uc791\uc6a9\uc5d0\ub3c4 \uc778\uac04\uc801\uc778 \uc190\uae38\uc774 \ud544\uc694\ud558\uba70 \ubcf4\ud5d8 \ub300\ub9ac\uc778\uc740 \uc2dc\uc791\ud558\uae30\uc5d0 \uc88b\uc740 \uc7a5\uc18c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.  <\/p>\n\n<p>\ubcf4\ud5d8 \ub300\ub9ac\uc778\uc740 \ubcf4\ud5d8\uc0ac-\uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.\n\uc124\uacc4\uc0ac\uc758 \uc804\ubb38\uc131\uacfc \uace0\uac1d\uacfc \uc9c1\uc811 \ub300\uba74\ud558\uc5ec \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc73c\ub85c \uc778\ud574 \uc124\uacc4\uc0ac\ub294 \uc5ec\ub7ec \ubcf5\uc7a1\ud55c \ubcf4\ud5d8 \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \uc774\uc0c1\uc801\uc774\ub77c\uace0 Fit Small Business\uc758 <a href=\"https:\/\/fitsmallbusiness.com\/captive-agent-vs-independent-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Virginia Hamill<\/a> \uc740 \ub9d0\ud569\ub2c8\ub2e4. <\/p>\n\n<p>&#8220;\uc870\uc9c1\uc740 \uc790\ub3d9\ud654\uc640 \uc5d0\uc774\uc804\ud2b8\uac00 \ud568\uaed8 \uc791\ub3d9\ud558\uace0 \uac01\uac01 \uc0c1\ub300\uc801\uc778 \uac15\uc810\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \ubaa8\ub378\uc744 \ucc44\ud0dd\ud558\uae30 \uc704\ud574 \ub178\ub825\ud574\uc57c \ud569\ub2c8\ub2e4&#8221;\ub77c\uace0 Majorel\uc758 \ubd81\ubbf8, \uc544\uc77c\ub79c\ub4dc \ubc0f \ub3d9\ub0a8\uc544\uc2dc\uc544 CEO\uc774\uc790 \uae00\ub85c\ubc8c \uace0\uac1d EVP\uc778 <a href=\"https:\/\/www.majorel.com\/future-customer\/expert-view\/4-best-practices-to-balance-technology-and-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fara Haron<\/a>\uc740 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n\n<p>\uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 Haron\uc740 \ubcf4\ud5d8\uc0ac\uac00 AI \uc9c0\uc6d0 \ucc57\ubd07 \ubc0f \uc720\uc0ac\ud55c \uae30\uc220\uc744 \ud1b5\ud569\ud558\uc5ec \uace0\uac1d\uc774 \ub354 \ube68\ub9ac \ub2f5\ubcc0\uc744 \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud574\uc57c \ud55c\ub2e4\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4.\n\ubd07\uc740 \uac00\uc7a5 \uac04\ub2e8\ud55c \uc9c8\ubb38\uc5d0 \uc2a4\uc2a4\ub85c \ub2f5\ubcc0\ud560 \uc218 \uc788\uc73c\uba70, \ubb38\uc758\uac00 \ub354 \ubcf5\uc7a1\ud55c \uacbd\uc6b0 \uace0\uac1d\uc744 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ucd94\ucc9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uc774\uc640 \uc720\uc0ac\ud55c \ub3c4\uad6c\ub97c \uc0c1\ub2f4\uc6d0-\uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uacfc \ud1b5\ud569\ud558\uba74 \uace0\uac1d\uc744 \uad34\ub86d\ud788\ub294 \ub610 \ub2e4\ub978 \uc6d0\uc778\uc778 \uc11c\ube44\uc2a4 \ub300\uae30\ub97c \uc904\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n6\ubd84\uac04\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud1b5\ud654\uc5d0\uc11c \uc778\uac04 \uc0c1\ud638 \uc791\uc6a9\uc740 \uc57d 25%\uc758 \uc2dc\uac04\ub9cc \ucc28\uc9c0\ud569\ub2c8\ub2e4. \ub098\uba38\uc9c0 75%\ub294 \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\uac00 \uc815\ubcf4\ub97c \ucc3e\ub294 \ub3d9\uc548 \uace0\uac1d\uc774 \uae30\ub2e4\ub9ac\ub294 \uac83\uacfc \uad00\ub828\uc774 \uc788\ub2e4\uace0 Schneider\ub294 \ub9d0\ud569\ub2c8\ub2e4. <\/p>\n\n<p>\ub514\uc9c0\ud138 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc77c \uc218 \uc788\uc73c\ubbc0\ub85c \uc0c1\ub2f4\uc6d0\uc740 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uba74\uc11c \uace0\uac1d\uc744 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uadf8 \uacb0\uacfc \uace0\uac1d\uc5d0\uac8c\ub294 \ub354 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744, \uc0c1\ub2f4\uc0ac\uc5d0\uac8c\ub294 \ub354 \ud6a8\uacfc\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n<p>\uae30\uc220\uc744 \uace0\uac1d\uacfc\uc758 \uc778\uac04 \uc0c1\ud638 \uc791\uc6a9\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ubcf4\uc644\ud558\ub294 \uac83\uc73c\ub85c \ucde8\uae09\ud574\uc57c \ud55c\ub2e4\uace0 Heron\uc740 \uad8c\uc7a5\ud569\ub2c8\ub2e4.\nAI \ub3c4\uad6c\uc5d0 \ub300\ud55c \uad50\uc721 \ub370\uc774\ud130\ub97c \uc120\ud0dd\ud558\uace0 \uc774\ub7ec\ud55c \ub3c4\uad6c\uc758 \ud6a8\uacfc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\ub294 \ub370 \uc0ac\ub78c\uc758 \ucc38\uc5ec\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc778\uac04 \ubcf4\ud5d8 \ud68c\uc0ac \uc9c1\uc6d0, \uc5d0\uc774\uc804\ud2b8 \ubc0f \uc911\uac1c\uc778\uc774 \uc5c5\ubb34\ub97c \uc798 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uce21\uba74\uc5d0\uc11c \ud544\uc218\uc801\uc785\ub2c8\ub2e4. <\/p>\n\n<p>\ub514\uc9c0\ud138 \uae30\uc220\uc758 \uc774\uc810\uacfc \ubcf4\ud5d8 \uc124\uacc4\uc0ac\uc758 \uc778\uc801 \uc804\ubb38\uc131\uc744 \uacb0\ud569\ud558\uba74 \ubcf4\ud5d8\uc0ac\uc640 \uace0\uac1d\uc5d0\uac8c \ub450 \uac00\uc9c0 \uc7a5\uc810\uc744 \ubaa8\ub450 \ub204\ub9b4 \uc218 \uc788\ub294 \uc2dc\ub098\ub9ac\uc624\uac00 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/p>\n\n<p>&#8220;\ud558\ub8e8\uac00 \ub05d\ub0a0 \ub54c, \uadc0\ud558\uc758 \ud074\ub808\uc784\uc774\ub098 \uc9c8\ubb38\uc774 \ub9cc\uc871\uc2a4\ub7fd\uac8c \ucc98\ub9ac\ub41c\ub2e4\uba74 \uadf8\uac83\uc774 \uc0ac\ub78c\uc5d0 \uc758\ud574 \uc218\ud589\ub418\uc5c8\ub294\uc9c0 \ubd07\uc5d0 \uc758\ud574 \uc218\ud589\ub418\uc5c8\ub294\uc9c0\uac00 \uc911\uc694\ud569\ub2c8\uae4c? \uc0ac\uc2e4, \ubd07\uc774 \uba87 \ucd08 \ub9cc\uc5d0 \ub3d9\uc77c\ud55c \uc791\uc5c5\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\ub2e4\uba74 \ub354 \ub098\uc740 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc9c0 \uc54a\uc744\uae4c\uc694?&#8221; \ub77c\uace0 Clearsurance\uc758 \uc124\ub9bd\uc790 \uacb8 CEO\uc778 <a href=\"https:\/\/iireporter.com\/state-farms-roboagent-kerfuffle-and-the-human-touch-in-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Michael Crowe<\/a>\ub294 \ubb3b\uc2b5\ub2c8\ub2e4.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/tablet-use-1024x682.jpg\" alt=\"\" class=\"wp-image-8992\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\ud558\uc774\ube0c\ub9ac\ub4dc-\ub514\uc9c0\ud138 \ubbf8\ub798 \uad6c\ucd95<\/h2>\n\n<p>\ub514\uc9c0\ud138 \ub3c4\uad6c\ub294 \uc778\uac04\ubcf4\ub2e4 \ub354 \ube60\ub974\uac8c \uc0ac\uc2e4\uc744 \ubd84\ub958\ud558\uace0, \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0, \ud328\ud134\uc744 \ucc3e\uc544\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uace0\uac1d\uc73c\ub85c\ubd80\ud130 \uae30\ubcf8 \uc5f0\ub77d\ucc98 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uac70\ub098 \uc801\uc6a9 \ubc94\uc704\uc5d0 \ub300\ud574 \uac00\uc7a5 \uc77c\ubc18\uc801\uc73c\ub85c \ubb3b\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\ub294 \uac83\uacfc \uac19\uc774 \ubc18\ubcf5\uc801\uc774\uac70\ub098 \ud328\ud134\uc774 \ub9ce\uc740 \uc5ec\ub7ec \uc791\uc5c5\uc5d0 \uc758\uc874\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc740 \uc778\uac04 \uac10\uc815\uc758 \ubcf5\uc7a1\uc131\uacfc \ubbf8\ubb18\ud568\uc5d0 \uc788\uc5b4 \ud55c\uacc4\uc5d0 \ubd80\ub52a\ud614\uc2b5\ub2c8\ub2e4.  <\/p>\n\n<p>&#8220;\uc624\ub298\ub0a0\uc758 \uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc740 \uc5c4\uccad\ub09c \uc591\uc758 \uc778\uc9c0 \ub2a5\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc9c0\ub9cc, \uc774\ub7ec\ud55c \uae30\uc220\uc5d0\ub294 \uac10\uc131 \uc9c0\ub2a5\uc774 \uc5c6\ub2e4&#8221;\uace0 Affectiva\uc758 \ucd5c\uace0 \ub9c8\ucf00\ud305 \ucc45\uc784\uc790\uc778 <a href=\"https:\/\/www.digitaltrends.com\/cool-tech\/rise-of-emotion-tracking-tech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gabi Zijderveld<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.\n\uae30\uc220\uc740 \uc0ac\uc2e4\uacfc \uc218\uce58\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc744\uc9c0 \ubaa8\ub974\uc9c0\ub9cc, \uac10\uc815\uc801 \uc694\uc778\uc744 \uc124\uba85\ud560 \uc218 \uc5c6\ub2e4 &#8211; \uadf8\ub7ec\ud55c \uac10\uc815\uc774 \uc778\uac04 \uace0\uac1d\uc5d0\uac8c \uc5bc\ub9c8\ub098 \ud070 \ubd80\ub2f4\uc744 \uc8fc\ub294\uc9c0\uc5d0 \uc0c1\uad00\uc5c6\uc774. <\/p>\n\n<p>\ucd5c\uace0\uc758 \uc778\uac04\/\ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc740 \ub450 \uac00\uc9c0 \uc810\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd9c \uac83\uc774\ub77c\uace0 Medallia Institute\uc758 \ucd1d\uad04 \uad00\ub9ac\uc790\uc778 <a href=\"https:\/\/www.medallia.com\/blog\/balancing-the-human-and-digital-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Abraham<\/a>\uc740 \ub9d0\ud569\ub2c8\ub2e4.\n\uadf8\ub4e4\uc740 \uace0\uac1d\uacfc \ud68c\uc0ac\uc758 \uc0c1\ud638 \uc791\uc6a9\uc774 \uac00\ub2a5\ud55c \ud55c \ub9c8\ucc30\uc774 \uc5c6\ub3c4\ub85d \ub178\ub825\ud560 \uac83\uc785\ub2c8\ub2e4.\n\ub610\ud55c \uace0\uac1d\uc774 \uc870\uc5b8\uc774 \ud544\uc694\ud558\uac70\ub098 \uaca9\ub82c\ud55c \uac10\uc815\uc744 \uacbd\ud5d8\ud560 \ub54c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \uacbd\ud5d8 \ub9ce\uc740 \uc0ac\ub78c\uc5d0\uac8c \uc27d\uac8c \ub2e4\uac00\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  <\/p>\n\n<p>\uac15\ub825\ud55c \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uace0\uac1d\uc758 \uac10\uc815\ub9cc \uace0\ub824\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4.\n\uadf8\ub4e4\uc740 \ub610\ud55c \uadf8\ub7ec\ud55c \uac10\uc815\uc774 \ubcf4\ud5d8 \ud68c\uc0ac\uc758 \uc57d\uc18d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud560 \ub54c \uc0dd\uc131\ub418\ub294 \uae30\ub300\uce58\ub97c \ub530\ub77c\uc57c \ud569\ub2c8\ub2e4. <\/p>\n\n<p>&#8220;\uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 \uad11\uace0\ub97c \ud1b5\ud574 &#8216;\ubc30\ub824&#8217; \uba54\uc2dc\uc9c0\ub97c \ud64d\ubcf4\ud558\ub294 \uc2dc\ub300\ub294 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790\ub294 \uc21c\uc9c4\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc77c\uc0c1 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uae30 \uc704\ud574 \ub514\uc9c0\ud138 \ubc0f \uc6d0\uaca9 \uc11c\ube44\uc2a4\uc5d0 \uc758\uc874\ud558\uace0 \uc788\ub294 \uace0\uac1d\uc740 \ube44\uc988\ub2c8\uc2a4\ub97c \uc218\ud589\ud558\ub294 \uc870\uc9c1\uc774 \uc57d\uc18d\uc744 \uc774\ud589\ud560 \uc218 \uc788\ub2e4\ub294 \ud655\uc2e0\uc744 \uac00\uc838\uc57c \ud569\ub2c8\ub2e4&#8221;\ub77c\uace0 Redwood Technologies Group\uc758 \ubd80CEO \uacb8 \uae00\ub85c\ubc8c CMO\uc778 <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/08\/13\/why-ai-is-the-future-of-delivering-customer-experiences-with-a-human-touch\/?sh=669f0dc6515d\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Taylor<\/a>\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n\n<p>\ub514\uc9c0\ud138 \uc5f0\uacb0\uc744 \uc778\uac04\ud654\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uc791\ud558\uae30 \uc704\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uc6b4\uc601 \ubaa8\ub378\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\ub294 \uac83\uc774 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\nASG Technologies\uc758 \uc81c\ud488 \ub9c8\ucf00\ud305 \uc218\uc11d \ubd80\uc0ac\uc7a5\uc778 <a href=\"https:\/\/insurance-edge.net\/2020\/05\/19\/opinion-digital-transformation-still-needs-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kyle McNabb<\/a>\uc740 COVID-19\uc758 \ub274 \ub178\uba40\uacfc \uad00\ub828\ud558\uc5ec \uc5f0\uc18d\uc131\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uba74 \ubcf4\ud5d8\uc0ac\uac00 \ub514\uc9c0\ud138 \ub3c4\uad6c\uac00 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac1c\uc778\ud654, \uc2e0\ub8b0\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\ub294 \ubd80\ubd84\uacfc \uc778\uac04 \uc0c1\ud638 \uc791\uc6a9\uc774 \uc5ec\uc804\ud788 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \uc2dd\ubcc4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/p>\n\n<p>\uae30\uc220\uc740 \ubcf4\ud5d8 \ud68c\uc0ac\uc640 \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ub9ce\uc740 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\n\uadf8\ub7ec\ub098 \uace0\uac1d\uc5d0\uac8c \uc571\uacfc \ubd07\ub9cc \ucc98\ub9ac\ud558\ub3c4\ub85d \uc694\uad6c\ud558\ub294 \uac83\uc740 \uace0\uac1d \uad00\uacc4\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uae30\ubcf4\ub2e4\ub294 \ubc29\ud574\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\ub300\uc2e0, \ub514\uc9c0\ud138 \ub3c4\uad6c\uc640 \uc778\uac04 \uc5f0\uacb0\uc744 \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ub450 \uac00\uc9c0 \uc7a5\uc810\uc744 \ubaa8\ub450 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  <\/p>\n\n<p><em>\uc774\ubbf8\uc9c0 \uc791\uc131\uc790: Suwat Supachavinswad\/\u00a9123RF.com, milkos\/\u00a9123RF.com, Sutthinon Sanyakup\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ub514\uc9c0\ud138 \ub3c4\uad6c\ub97c \ud1b5\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uc804\ub840 \uc5c6\ub294 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d \uc9c0\uc6d0\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \ub514\uc9c0\ud138 \ud658\uacbd \ub0b4\uc5d0\uc11c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uc810\uc810 \ub354 \uac1c\uc778\ud654\ub41c \uc628\ub77c\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub514\uc9c0\ud138 \ub3c4\uad6c\uac00 \ubaa8\ub4e0 \uac83\uc744 \ud560 \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac, \ub300\ub9ac\uc778 \ubc0f \uace0\uac1d\uc740 \uc5b4\ub5a4 \ubcf4\ud5d8\uc5d0 \uac00\uc785\ud574\uc57c \ud560\uc9c0 \ud63c\ub780\uc2a4\ub7ec\uc6cc\ud558\ub294 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