{"id":18434,"date":"2024-09-19T17:26:34","date_gmt":"2024-09-19T22:26:34","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%eb%b3%b4%ed%97%98-%ed%9a%8c%ec%82%ac%ea%b0%80-%eb%94%94%ec%a7%80%ed%84%b8-%ed%8a%b8%eb%9e%9c%ec%8a%a4%ed%8f%ac%eb%a9%94%ec%9d%b4%ec%85%98%ec%9d%98-%ec%84%b1%ea%b3%b5%ec%9d%84-%ec%9c%84%ed%95%b4\/"},"modified":"2024-11-19T10:09:36","modified_gmt":"2024-11-19T15:09:36","slug":"%eb%b3%b4%ed%97%98-%ed%9a%8c%ec%82%ac%ea%b0%80-%eb%94%94%ec%a7%80%ed%84%b8-%ed%8a%b8%eb%9e%9c%ec%8a%a4%ed%8f%ac%eb%a9%94%ec%9d%b4%ec%85%98%ec%9d%98-%ec%84%b1%ea%b3%b5%ec%9d%84-%ec%9c%84%ed%95%b4","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/ko\/insights\/%eb%b3%b4%ed%97%98-%ed%9a%8c%ec%82%ac%ea%b0%80-%eb%94%94%ec%a7%80%ed%84%b8-%ed%8a%b8%eb%9e%9c%ec%8a%a4%ed%8f%ac%eb%a9%94%ec%9d%b4%ec%85%98%ec%9d%98-%ec%84%b1%ea%b3%b5%ec%9d%84-%ec%9c%84%ed%95%b4\/","title":{"rendered":"\ubcf4\ud5d8 \ud68c\uc0ac\uac00 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \uc131\uacf5\uc744 \uc704\ud574 \ud300\uc6cc\ud06c\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95"},"content":{"rendered":"\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc774\ub77c\ub294 \uc8fc\uc81c\ub294 \uc694\uc998 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 \ub300\ud654\uc5d0 \uc2a4\uba70\ub4e4\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\ub4e4\uc740 \ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 \ubbf8\ub798\uac00 \uc81c\uacf5\ud558\ub294 \uae30\ud68c\ub97c \uc218\uc6a9\ud558\ub294 \ub370 \uc810\uc810 \ub354 \uc5f4\uc815\uc744 \uc3df\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\uadf8\ub7ec\ub098 \uc7a5\uae30\uc801\uc778 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc9c0\uc18d\ud560 \uc218 \uc788\ub294 \ud300\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub2e4\uace0 \ud655\uc2e0\ud558\ub294 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4. \uc601\uad6d KPMG\uc758 \ud30c\ud2b8\ub108 \uacb8 \ucd5c\uace0 \ub514\uc9c0\ud138 \ucc45\uc784\uc790\uc778 \ub9ac\uc0ac \ud5e4\ub124\ud55c(Lisa Heneghan<\/a>)\uc740 Harvey Nash\/KPMG\uc758 \ud55c \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 CIO\uc758 78%\uac00 \uc790\uc0ac\uc758 \ud604\uc7ac \ub514\uc9c0\ud138 \uc804\ub7b5\uc774 \uae30\uaecf\ud574\uc57c \uc5b4\ub290 \uc815\ub3c4 \ud6a8\uacfc\uc801\uc77c \ubfd0\uc774\ub77c\uace0 \uc0dd\uac01\ud55c\ub2e4\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \uc790\uccb4\ub294 \uc804\uccb4 \ub514\uc9c0\ud138 \uc804\ub7b5\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ub098\uc060 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub9e5\ud0a8\uc9c0(McKinsey)\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc2dc\ub3c4\ub41c \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ud504\ub85c\uadf8\ub7a8\uc758 70%\uac00 \uc2e4\ud328\ud55c\ub2e4\uace0 \ub9c8\uc774\ud074 \ubd80\uc2dc(Michael Bucy<\/a> )\uc640 \ub3d9\ub8cc \uc5f0\uad6c\uc6d0\ub4e4\uc740 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\uc6d0\ub300\ud55c \uc544\uc774\ub514\uc5b4\uc5d0\uc11c \uc131\uacf5\uc801\uc778 \uad6c\ud604\uc73c\ub85c \uc804\ud658\ud558\uae30 \uc704\ud574 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uae30\uc874 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc5d0<\/a> \ub300\ud55c \uc9c0\uc2dd\uacfc \ud6a8\uacfc\uc801\uc778 \ud601\uc2e0\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \ubaa8\ub450 \ud1b5\ud569\ud558\ub294 \ud300\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158: \ub204\uac00 \uc9c0\uc2dd\uc744 \uac00\uc9c0\uace0 \uc788\ub294\uac00?<\/h2>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158<\/a>\uc744 \uad6c\ud604\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220\uc801 \uc5ed\ub7c9\uc744 \uac16\ucd98 \uc778\ub825\uc744 \ubaa8\uc73c\uae30 \uc804\uc5d0 \uba3c\uc800 \ud070 \uadf8\ub9bc\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \ud300\uc744 \uad6c\ucd95\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n

\uacbd\ud5d8\uc758 \ubaa9\uc18c\ub9ac<\/h3>\n\n

\uacf5\uae09\uc5c5\uccb4 \ud50c\ub7ab\ud3fc Vizibl\uc758 \ucd5c\uace0 \ub9e4\ucd9c \ucc45\uc784\uc790\uc778 Nick Pike<\/a>\ub294 \uc774 \ud300\uc5d0 \uc131\uacf5\uc801\uc778 \ub514\uc9c0\ud138 \uc804\ud658\uc744 \ucc98\ub9ac\ud55c \uacbd\ud5d8\uc774 \uc788\ub294 \uc0ac\ub78c\uc744 \ud3ec\ud568\ud560 \uac83\uc744 \uad8c\uc7a5\ud569\ub2c8\ub2e4. “\ubaa8\ub4e0 \ud300\uacfc \ud504\ub85c\uc81d\ud2b8\ub294 \uc774\uc804\uc5d0 \uc5ec\uc815\uc744 \ud568\uaed8\ud55c \uacbd\ud5d8\uc774 \uc788\uace0 \uadc0\uc911\ud55c \uc870\uc5b8\uacfc \uc9c0\uc2dc\ub85c \uac00\ub4dd \ucc2c \uc0ac\ub78c\uc758 \uc9c0\ub3c4\ub85c\ubd80\ud130 \uc774\uc775\uc744 \uc5bb\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\uc77c\ubd80 \uae30\uc5c5\uc740 \uc815\uae30\uc801\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ucc44\ud0dd\ud558\uc5ec \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ubca0\ud14c\ub791\uc744 \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ubcf4\ud5d8\uc0ac\uc758 \uacbd\uc6b0 \uc6d0\ud558\ub294 \ud601\uc2e0 \uc720\ud615\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc774 \uc788\ub294 \uc0ac\ub78c\uc744 \ucc3e\ub294 \uac83\uc774 \uadf8\ub9ac \uac04\ub2e8\ud558\uc9c0 \uc54a\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\uc774 \uc0c1\ud669\uc5d0\uc11c\ub294 \ud604\uc7ac IT \uc2dc\uc2a4\ud15c\uc744 \uc798 \uc54c\uace0 \uc788\ub294 \ud300 \uad6c\uc131\uc6d0\uacfc \ubcc0\ud658\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc5d0 \ub300\ud55c \uc0c1\uc8fc \uc804\ubb38\uac00\uac00 \ub418\ub294 \ub450 \uc0ac\ub78c\uc73c\ub85c \uc5ed\ud560\uc744 \ub098\ub204\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \ub450 \ub2f9\uc0ac\uc790 \ubaa8\ub450 \ud575\uc2ec \uac1c\ubc1c \ud300\uacfc \ubcf4\ud5d8 \ud68c\uc0ac \uc9c1\uc6d0\uc774 \ud601\uc2e0\uc744 \ud1b5\ud574 \uc548\ub0b4\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n\n

\ub204\uac00 \uace0\uac1d\uc744 \ub300\ubcc0\ud558\ub294\uac00?<\/h3>\n\n

\ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc694\uad6c<\/a>\ub294 \uc624\ub298\ub0a0 \ubcf4\ud5d8 \ud601\uc2e0\uc758 \uac00\uc7a5 \ud070 \ub3d9\uc778 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc6b0\uc120 \ud658\uacbd\uc5d0\uc11c \ubcf4\ud5d8\uc0ac\uc640 \ube44\uc988\ub2c8\uc2a4\ub97c \uc218\ud589\ud558\ub824\ub294 \uace0\uac1d\uc774 \uc810\uc810 \ub354 \ub9ce\uc544\uc9d0\uc5d0 \ub530\ub77c \uace0\uac1d\uc758 \uc694\uad6c\ub294 \ud2b9\ud788 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc8fc\ub3c4\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\uace0\uac1d\uc758 \uacbd\ud5d8\uc744 \uace0\ub824\ud558\uc9c0 \uc54a\ub294 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc740 \uc7ac\uc559\uc744 \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \ud30c\uc545\ud558\ub824\uba74 \ub514\uc9c0\ud138 \uc6b0\uc120 \uae30\uc220\ubfd0\ub9cc \uc544\ub2c8\ub77c \ud2b9\ud788 \uc0ac\uc6a9\uc131 \ubc0f \ub514\uc790\uc778\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc774 \uc788\ub294 \ud300\uc6d0\uc744 \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4. “\uac15\ub825\ud55c UX \ub9ac\uc18c\uc2a4\ub294 UX\/UI\uc5d0 \ub2a5\uc219\ud574\uc57c \ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0ac\uc6a9\uc131 \ud14c\uc2a4\ud2b8 \ubc0f \ubd84\uc11d\uc5d0 \ub300\ud55c \uac15\ub825\ud55c \ubc30\uacbd \uc9c0\uc2dd\ub3c4 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4”\ub77c\uace0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ube44\uc988\ub2c8\uc2a4 Broadridge\uc758 \ucd5c\uace0 \ub514\uc9c0\ud138 \ucc45\uc784\uc790\uc778 Robert Krugman<\/a>\uc740 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n\n

\uace0\uac1d\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud558\ub294 \uac83\uc740 \ubcf4\ud5d8\uc0ac\uac00 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ubc0f \uae30\uc220 \uacbd\uc601 \ucee8\uc124\ud305 \ud68c\uc0ac\uc778 Capco\uc758 \uc5b4\uc18c\uc2dc\uc5d0\uc774\ud2b8 \ucee8\uc124\ud134\ud2b8\uc778 Elizabeth Cahan<\/a>\uc740 “\uace0\uac1d \uc5ec\uc815\uc744 \ub514\uc9c0\ud138\ud654\ud558\ub294 \uac83\uc740 \uace0\uac1d \ud655\ubcf4, \ub9cc\uc871\ub3c4 \ubc0f \uc720\uc9c0\uc728\uc744 \ub192\uc77c \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uace0\ub824\ud560 \ub54c \uac00\uce58 \uc788\ub294 \ud22c\uc790”\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uae30\uc5c5\uc774 \uac00\uce58\uac00 \ub0ae\uc740 \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc9c1\uc6d0\uc774 \ucef4\ud4e8\ud130\uac00 \uc218\ud589\ud560 \uc218 \uc5c6\ub294 \ubcf5\uc7a1\ud558\uace0 \uac00\uce58\uac00 \ub192\uc740 \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n

\"\"<\/figure>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc704\ud55c \ud1a0\ub300 \ub9c8\ub828<\/h2>\n\n

\ub514\uc9c0\ud138 \uc6b0\uc120 \ud658\uacbd\uc73c\ub85c\uc758 \uc804\ud658\uc740 \ub300\uaddc\ubaa8 \ubcc0\ud654\ub97c \ucd09\uc9c4\ud560 \uc218 \uc788\ub294 \uacac\uace0\ud55c \ud1a0\ub300\uac00 \ub9c8\ub828\ub418\uc5b4 \uc788\uc744 \ub54c \uc131\uacf5\ud560 \uac00\ub2a5\uc131\uc774 \ub354 \ub192\uc2b5\ub2c8\ub2e4. \uc8fc\uc694 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uace0 \ud300\uc6cc\ud06c\uc5d0 \uc9d1\uc911\ud558\uba74 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \uc131\uacf5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\ud070 \uadf8\ub9bc\uc758 \ubaa9\ud45c \uc124\uc815<\/h3>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ud300\uc740 \uc5c5\ubb34\ub97c \uc2dc\uc791\ud558\uae30 \uc804\uc5d0 \ud504\ub85c\uc81d\ud2b8\uc758 \ub354 \ud070 \ubaa9\ud45c\ub97c \uc81c\uc2dc\ud560 \uacbd\uc6b0 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ud611\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

KPMG\uc758 CIO Advisory\uc758 \ucc45\uc784\uc790\uc778 Barry Brunsman<\/a>\uc740 \ubaa9\ud45c\ub97c \uc124\uc815\ud560 \ub54c \ub2e4\uc591\ud55c \uc694\uc778\uc744 \uc0b4\ud3b4\ubcf4\ub294 \uac83\uc774 \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uac70\ubc84\ub10c\uc2a4 \ubc0f \uc870\uc9c1 \uc124\uacc4\uac00 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc870\uc0ac\ud558\uba74 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub7ec\ud55c \ubb38\uc81c\ub85c \uc778\ud574 \ud300\uc758 \uc5c5\ubb34\uac00 \uc644\uc804\ud788 \uc911\ub2e8\ub418\uae30 \uc804\uc5d0 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub824\uba74 \ub2e4\uc74c\uacfc \uac19\uc774 \uc9c8\ubb38\ud558\uc2ed\uc2dc\uc624. \uc6b0\ub9ac \uc870\uc9c1\uc774 \ud574\uacb0\ud574\uc57c \ud560 \ubb38\uc81c\ub294 \ubb34\uc5c7\uc778\uac00?<\/p>\n\n

IMD \ube44\uc988\ub2c8\uc2a4 \uc2a4\ucfe8\uc758 \ud601\uc2e0 \ubc0f \uc804\ub7b5 \uad50\uc218\uc778 \ub9c8\uc774\ud074 R. \uc6e8\uc774\ub4dc(Michael R. Wade<\/a>)\ub294 \ub3c4\uad6c \uc790\uccb4\ubcf4\ub2e4\ub294 \ud574\uacb0\ud574\uc57c \ud560 \ubb38\uc81c\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd9c \uac83\uc744 \uad8c\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n\n

\ud300\uc774 \ubb38\uc81c \ud574\uacb0 \uce21\uba74\ubcf4\ub2e4 \ub514\uc9c0\ud138 \uce21\uba74\uc744 \uac15\uc870\ud558\uba74 “\ube44\uc6a9 \uc808\uac10, \uc218\uc775 \uc99d\ub300, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1 \ubc0f \uae30\ud0c0 \uc131\uacfc \uce21\uc815\uacfc \uac19\uc740 \ub354 \uc911\uc694\ud55c \ubaa9\ud45c\uc5d0\uc11c \uc8fc\uc758\ub97c \ub3cc\ub9b4 \uc218 \uc788\ub2e4”\uace0 \uadf8\ub294 \uc124\uba85\ud569\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ub610\ud55c \ub3d9\uc77c\ud55c \ubb38\uc81c\ub97c \ub450 \uac00\uc9c0 \ub2e4\ub978 \ubc29\uc2dd, \uc989 \ub514\uc9c0\ud138\uacfc \uc870\uc9c1\uc73c\ub85c \ud574\uacb0\ud558\ub824\uace0 \uc2dc\ub3c4\ud558\ub294 \ub450 \uac08\ub798\ub85c \ub098\ub25c \uc804\ub7b5\uc73c\ub85c \ub05d\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\ub300\uc2e0, \uc870\uc9c1\uc774 \uc9c1\uba74\ud55c \uac00\uc7a5 \ud070 \uacfc\uc81c\ub97c \uba85\ud655\ud788 \ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. \uae30\uc874 IT \ud300\uacfc \uc0c1\uc758\ud558\uc5ec \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc774 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ubd80\uc871\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uc2ed\uc2dc\uc624. \uadf8\ub7f0 \ub2e4\uc74c \uc774\ub7ec\ud55c \ub2e8\uc810\uc744 \ud574\uacb0\ud560 \ubc29\ubc95\uc744 \ucc3e\uc73c\uc2ed\uc2dc\uc624.<\/p>\n\n

\ud300\uc6cc\ud06c\ub97c \ucd5c\uc6b0\uc120\uc73c\ub85c<\/h3>\n\n

“\ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \uc131\uacf5\uc740 \uc804\uc801\uc73c\ub85c \ud504\ub85c\uadf8\ub7a8\uc758 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc9c1\uc6d0\ub4e4\uc774 \ud568\uaed8 \ub178\ub825\ud558\ub294 \ub370 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uac19\uc740 \ud300\uc5d0 \uc788\ub294 \uba87 \uba85\uc774 \uc544\ub2c8\ub77c \ud68c\uc0ac \uc804\uccb4\uac00 \ub2e8\uacb0\ud558\uc5ec \uc131\uacf5\uc744 \uc774\ub904\uc57c \ud569\ub2c8\ub2e4”\ub77c\uace0 \uc5c5\ubb34 \uad00\ub9ac \uc194\ub8e8\uc158 \uc81c\uacf5\uc5c5\uccb4\uc778 Workfront\uc758 \ucd5c\uace0 \uc81c\ud488 \ubc0f \uae30\uc220 \ucc45\uc784\uc790\uc778 Steven ZoBell<\/a>\uc740 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n\n

\ubd88\ud589\ud788\ub3c4 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ud1b5\uc77c\ub41c \uc804\uc120\uc744 \uc81c\uc2dc\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\ub2e4\uace0 \uadf8\ub294 \uc37c\ub2e4. \uc624\ud788\ub824, \uadf8\ub4e4\uc740 \uc815\ubcf4\uc758 \uc9c0\uc18d\uc801\uc778 \uc0ac\uc77c\ub85c\ud654\uc640 \ubd80\uc11c \uac04 \uc758\uc0ac \uc18c\ud1b5 \uc2e4\ud328\uc640 \uac19\uc740 \uc624\ub798\ub41c \uc5c5\ubb34 \uc218\ud589 \ubc29\uc2dd\uc5d0 \ube60\uc838 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\ub300\uc2e0, \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ub9ac\ub354\uc2ed \ud300\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc870\uc9c1 \uc804\uccb4\uc758 \uc774\ud574\uc640 \ud569\uc758\ub97c \ubaa8\uc0c9\ud574\uc57c \ud569\ub2c8\ub2e4. Innovative Leadership Institute\uc758 CEO\uc778 Maureen Metcalf<\/a>\ub294 \uae30\uc220 \ubcc0\ud654\ub97c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc815\ubcf4\ub97c \uacf5\uc720\ud558\uace0, \ub354 \ub098\uc740 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ub3c4\uad6c\uc5d0 \ub300\ud574 \ubaa8\ub4e0 \uc5ed\ud560\uc758 \uc9c1\uc6d0\uc5d0\uac8c \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud558\ub77c\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4.<\/p>\n\n

\uc774 \ub2e8\uacc4\ub294 \ud070 \uadf8\ub9bc\uc758 \ubaa9\ud45c\ub97c \uac1c\ubc1c\ud558\uace0 \uc804\ud30c\ud560 \ub54c \ud2b9\ud788 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc774 \ub514\uc9c0\ud138 \uc804\ud658\uc774 \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ubc14\ub97c \uba85\ud655\ud788 \uc774\ud574\ud558\uba74 \uc77c\uc0c1\uc801\uc778 \ub178\ub825\uc758 \ub9e5\ub77d\uc5d0\uc11c \uc774\ub7ec\ud55c \ubcc0\ud654\uac00 \ubc1c\uc0dd\ud560 \uac00\ub2a5\uc131\uc5d0 \ub300\ud55c \uad6c\uccb4\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\"\"<\/figure>\n\n

\ud300\uc744 \ud558\ub098\ub85c \ubaa8\uc73c\uae30<\/h2>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ud300\uc744 \uad6c\ucd95\ud560 \ub54c\ub294 \uad00\uc810\uc758 \uad00\uc810\uc5d0\uc11c \uc0dd\uac01\ud574\uc57c \ud55c\ub2e4\uace0 Perficient Digital\uc758 John Ambrose<\/a> \ub294 \ub9d0\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc5d0 \uc788\ub294 \uc804\ubb38\uac00\ub97c \ud3ec\ud568\ud558\uace0 IT \uad00\uc810\ubd80\ud130 \uc2dc\uc791\ud569\ub2c8\ub2e4.<\/p>\n\n

\ud300\uc758 IT \ub2f4\ub2f9\uc790\ub294 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc774 \uc624\ub298\ub0a0\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\ub294 \ubd80\ubd84\uc744 \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uc774\ud574\ud558\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc6a9\uc131\uc744 \uc704\ud574 \ub2e4\ub978 \ud300 \uad6c\uc131\uc6d0\uc774 \uc81c\uc548\ud55c \uc0ac\ud56d\uc744 \ud3c9\uac00\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

IT \uc9c1\uc6d0 \uc678\uc5d0\ub3c4 \ub9c8\ucf00\ud305, \uc601\uc5c5 \ubc0f \uae30\ud0c0 \ubd80\uc11c\uc758 \ud300 \uad6c\uc131\uc6d0\uc744 \ucd94\uac00\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud300 \uad6c\uc131\uc6d0\uc740 \ub514\uc9c0\ud138 \uae30\uc220\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc774 \uc5c6\uc5b4\ub3c4 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \ud574\ub2f9 \ubd80\uc11c\uc758 \uc5ed\ud560\uc744 \uc608\ub9ac\ud558\uac8c \uc774\ud574\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc790\uc2e0\uc758 \ubd80\ubd84\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uad00\uc2ec\uc774 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n

“\uac01 \ubd80\uc11c\uc758 \ub9ac\ub354\uac00 \uc815\ub82c\ub418\uba74 CX [customer experience]\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uadf8\ub9bc\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4”\ub77c\uace0 SharpenCX\uc758 Laura Krajewski<\/a> \ub294 \ub9d0\ud569\ub2c8\ub2e4. \uac00\uc7a5 \uc911\uc694\ud55c \ubb38\uc81c\ub97c \ubc1c\uacac\ud558\uace0 \ud574\uacb0\ud558\ub294 \uac83\uc774 \ub354 \uc26c\uc6cc\uc9d1\ub2c8\ub2e4. \uc870\uc9c1\uc740 \uae30\uc220\uc744 \uc704\ud574 \ub514\uc9c0\ud138 \uae30\uc220\uc744 \ucc44\ud0dd\ud560 \uc704\ud5d8\uc744 \uc904\uc774\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc8fc\uc694 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \ub3c4\uad6c\ub97c \uc120\ud0dd\ud560 \uac00\ub2a5\uc131\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n\n

\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc678\ubd80 \uc804\ubb38 \uc9c0\uc2dd\uc744 \uc544\uaef4\uc11c \uc0ac\uc6a9\ud558\uc2ed\uc2dc\uc624. \uc0c8\ub85c\uc6b4 \ub514\uc9c0\ud138 \uae30\uc220\uc758 \uc801\uc6a9\uc73c\ub85c \ubb34\uc5c7\uc744 \ubc14\uafc0\uc9c0 \uc120\ud0dd\ud560 \ub54c \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \uc5b4\ub5a4 \uacb0\uacfc\ub97c \uac00\uc7a5 \uc798 \ubc1b\uc544\ub4e4\uc77c \uac83\uc778\uc9c0\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub77c\uace0 \ud558\ubc84\ub4dc \ube44\uc988\ub2c8\uc2a4 \ub9ac\ubdf0(Harvard Business Review)\uc758 \ubca0\ub0a8 \ud0c0\ube0c\ub9ac\uc9c0(Behnam Tabrizi<\/a> )\uc640 \ub3d9\ub8cc \uc804\ubb38\uac00\ub4e4\uc740 \uc870\uc5b8\ud569\ub2c8\ub2e4. \ud2b9\uc815 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub610\ub294 \ud50c\ub7ab\ud3fc\uc774 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uacfc \ud638\ud658\ub418\ub294\uc9c0 \uc5ec\ubd80\uc640 \uac19\uc774 \uc0ac\ub0b4 \uacbd\ud5d8\uc73c\ub85c \ub2f5\ubcc0\ud560 \uc218 \uc5c6\ub294 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud588\uc744 \ub54c\ub9cc \uc678\ubd80 \uc18c\uc2a4\uc5d0 \ubb38\uc758\ud558\uc2ed\uc2dc\uc624.<\/p>\n\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc5d0 \uc131\uacf5\ud558\ub824\uba74 \ud300\uc5d0 \ub300\ud55c \ub2e4\uc591\ud55c \uad00\uc810\uc744 \ud1b5\ud569\ud574\uc57c \ud569\ub2c8\ub2e4. \uae30\uc874 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc774 \uc788\ub294 \uc0ac\ub78c\uacfc \ub514\uc9c0\ud138 \uc6b0\uc120<\/a> \ud658\uacbd\uc5d0\uc11c \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc744 \uc774\ud574\ud558\ub294 \uc0ac\ub78c\uc744 \ubaa8\ub450 \ud3ec\ud568\ud569\ub2c8\ub2e4. \ubaa9\ud45c\ub97c \uc870\uae30\uc5d0 \uc124\uc815\ud558\uace0 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc870\uc815\ub41c \ud300\uc6cc\ud06c\ub97c \uc704\ud574 \ub178\ub825\ud558\uc2ed\uc2dc\uc624. \uc774\ub97c \ud1b5\ud574 \ubcf4\ud5d8\uc0ac\ub294 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \uc131\uacf5\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n

\uc774\ubbf8\uc9c0 \uc791\uc131\uc790: nexusplexus\/\u00a9123RF.com, scyther5\/\u00a9123RF.com, dolgachov\/\u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc774\ub77c\ub294 \uc8fc\uc81c\ub294 \uc694\uc998 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 \ub300\ud654\uc5d0 \uc2a4\uba70\ub4e4\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\ub4e4\uc740 \ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 \ubbf8\ub798\uac00 \uc81c\uacf5\ud558\ub294 \uae30\ud68c\ub97c \uc218\uc6a9\ud558\ub294 \ub370 \uc810\uc810 \ub354 \uc5f4\uc815\uc744 \uc3df\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc7a5\uae30\uc801\uc778 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc9c0\uc18d\ud560 \uc218 \uc788\ub294 \ud300\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub2e4\uace0 \ud655\uc2e0\ud558\ub294 \ubcf4\ud5d8 \ud68c\uc0ac\ub294 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4. \uc601\uad6d KPMG\uc758 \ud30c\ud2b8\ub108 \uacb8 \ucd5c\uace0 \ub514\uc9c0\ud138 \ucc45\uc784\uc790\uc778 \ub9ac\uc0ac \ud5e4\ub124\ud55c(Lisa Heneghan)\uc740 Harvey Nash\/KPMG\uc758 \ud55c \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 CIO\uc758 78%\uac00 […]<\/p>\n","protected":false},"featured_media":7976,"template":"","insight-category":[],"class_list":["post-18434","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/insight\/18434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/media\/7976"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/media?parent=18434"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/ko\/wp-json\/wp\/v2\/insight-category?post=18434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}