{"id":21068,"date":"2024-09-30T14:17:17","date_gmt":"2024-09-30T19:17:17","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e4%bf%9d%e9%99%ba%e3%81%ae%e9%a1%a7%e5%ae%a2%e9%96%a2%e4%bf%82%e4%be%a1%e5%80%a4%e3%80%81%e4%bf%a1%e9%a0%bc%e3%80%81%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%82%92%e6%a7%8b%e7%af%89\/"},"modified":"2024-09-30T14:17:22","modified_gmt":"2024-09-30T19:17:22","slug":"%e4%bf%9d%e9%99%ba%e3%81%ae%e9%a1%a7%e5%ae%a2%e9%96%a2%e4%bf%82%e4%be%a1%e5%80%a4%e3%80%81%e4%bf%a1%e9%a0%bc%e3%80%81%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%82%92%e6%a7%8b%e7%af%89","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/ja\/insights\/%e4%bf%9d%e9%99%ba%e3%81%ae%e9%a1%a7%e5%ae%a2%e9%96%a2%e4%bf%82%e4%be%a1%e5%80%a4%e3%80%81%e4%bf%a1%e9%a0%bc%e3%80%81%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%82%92%e6%a7%8b%e7%af%89\/","title":{"rendered":"\u4fdd\u967a\u306e\u9867\u5ba2\u95a2\u4fc2:\u4fa1\u5024\u3001\u4fe1\u983c\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3068\u96fb\u5b50\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306e\u9867\u5ba2\u304c\u4fdd\u967a\u3092\u8cfc\u5165\u3057\u3001\u4e88\u9632\u53ef\u80fd\u306a\u30ea\u30b9\u30af\u306b\u3064\u3044\u3066\u5b66\u3073\u3001\u4fdd\u967a\u4f1a\u793e\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u3092\u671f\u5f85\u3059\u308b\u65b9\u6cd5\u304c\u5909\u308f\u308a\u307e\u3057\u305f\u3002\n\u3057\u304b\u3057\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u3053\u308c\u3089\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u30c1\u30e3\u30cd\u30eb\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u9069\u5fdc\u3055\u305b\u308b\u306e\u304c\u9045\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u9867\u5ba2\u306f\u3001\u88dc\u511f\u304c\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002\n\u30ea\u30b9\u30af\u3092\u7279\u5b9a\u3057\u3001\u640d\u5931\u3092\u9632\u3050\u65b9\u6cd5\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u305d\u3057\u3066\u3001\u5f7c\u3089\u306f\u4fdd\u967a\u4f1a\u793e\u3068\u306e\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4fe1\u983c\u3067\u304d\u308b\u95a2\u4fc2\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u8981\u7d20\u306e\u7d44\u307f\u5408\u308f\u305b\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u306b\u3068\u3063\u3066\u3001\u65e2\u5b58\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3057\u3066\u6559\u80b2\u3092\u884c\u3046\u3060\u3051\u3067\u306a\u304f\u3001\u8ca9\u58f2\u3059\u308b\u30c1\u30e3\u30f3\u30b9\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u4eca\u65e5\u306e\u4fdd\u967a\u696d\u754c\u306e\u304a\u5ba2\u69d8\u306f\u4f55\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/h2>\n\n<p>\u4fdd\u967a\u4f1a\u793e\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u4ee3\u7406\u5e97\u3092\u901a\u3058\u3066\u53d6\u5f15\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u4eca\u65e5\u306e\u9867\u5ba2\u306f\u4fa1\u5024\u3001\u6c17\u914d\u308a\u3001\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u3001\u81ea\u4fe1\u3092\u9ad8\u3081\u308b\u5b89\u5fc3\u611f\u3092\u6c42\u3081\u3066\u3044\u308b\u3068\u3001AgencyBloc\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d6\u30e9\u30f3\u30c9\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u3067\u3042\u308b <a href=\"https:\/\/www.agencybloc.com\/resources\/client-prospect-relationships\/customer-experience\/what-customers-want-in-an-insurance-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kelsey Rosauer<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306f\u3001\u81ea\u793e\u306e\u30dd\u30ea\u30b7\u30fc\u3001\u76f4\u9762\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u30ea\u30b9\u30af\u3001\u304a\u3088\u3073\u305d\u308c\u3089\u306e\u30ea\u30b9\u30af\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u53ef\u80fd\u306a\u6226\u7565\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u60c5\u5831\u3082\u5fc5\u8981\u3067\u3059\u3002\n\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u3053\u306e\u60c5\u5831\u306b\u5bfe\u3059\u308b\u30cb\u30fc\u30ba\u3092\u6d3b\u7528\u3057\u3066\u4fe1\u983c\u3092\u7bc9\u304d\u3001\u4fa1\u5024\u3092\u4ed8\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30dd\u30fc\u30bf\u30eb\u306e\u3088\u3046\u306a\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304c\u7279\u5b9a\u306e\u4fdd\u967a\u5951\u7d04\u6761\u4ef6\u3001\u4fdd\u967a\u304c\u640d\u5931\u3092\u3069\u306e\u3088\u3046\u306b\u30ab\u30d0\u30fc\u3059\u308b\u304b\u3001\u3069\u306e\u30ea\u30b9\u30af\u304c\u30ab\u30d0\u30fc\u3055\u308c\u308b\u304b\u306e\u8aac\u660e\u306a\u3069\u3001\u91cd\u8981\u306a\u60c5\u5831\u3092\u9867\u5ba2\u3068\u5171\u6709\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3001\u3068Lightico\u306e <a href=\"http:\/\/customerthink.com\/what-does-customer-experience-cx-in-insurance-look-like\/\" target=\"_blank\" rel=\"noreferrer noopener\">Howard Schulman<\/a> \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u96fb\u5b50\u7f72\u540d\u3084\u6587\u66f8\u5316\u306a\u3069\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3068\u3001\u30dd\u30ea\u30b7\u30fc\u306e\u7406\u89e3\u306b\u3055\u3089\u306b\u652f\u63f4\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3067\u3082\u3001\u8ffd\u52a0\u306e\u6642\u9593\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u4e8b\u52d9\u51e6\u7406\u3092\u5b8c\u4e86\u3057\u3066\u53d6\u5f15\u3092\u6210\u7acb\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u307e\u305f\u3001\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u9045\u3089\u305b\u305f\u308a\u3001\u9867\u5ba2\u3092\u82db\u7acb\u305f\u305b\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u60c5\u5831\u306e\u30b5\u30a4\u30ed\u5316\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u300c\u554f\u984c\u306f\u3001 [information] \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u8907\u96d1\u3067\u3042\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u4e92\u3044\u306b\u5206\u65ad\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002\n\u3053\u308c\u3089\u3059\u3079\u3066\u306e\u95a2\u4fc2\u8005\u304c\u4e92\u3044\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u65b9\u6cd5\u306f\u306a\u304f\u3001\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306f\u8acb\u6c42\u304c\u30d7\u30ed\u30bb\u30b9\u306e\u3069\u3053\u306b\u3042\u308b\u306e\u304b\u306b\u3064\u3044\u3066\u6b63\u78ba\u3067\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u56de\u7b54\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u300d\u3068 Quadient \u306e <a href=\"https:\/\/www.quadient.com\/blog\/why-insurance-companies-need-mind-gaps-when-it-comes-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener\">Andi Dominguez<\/a> \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u9867\u5ba2\u306f\u3001\u6697\u95c7\u306e\u4e2d\u306b\u3044\u308b\u3053\u3068\u306b\u6c17\u4ed8\u304f\u305f\u3081\u3001\u30a4\u30e9\u30a4\u30e9\u3057\u305f\u308a\u3001\u30a4\u30e9\u30a4\u30e9\u3057\u305f\u308a\u3001\u5931\u671b\u3057\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\n\u5e78\u3044\u306a\u3053\u3068\u306b\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3082\u306e\u3092\u6c42\u3081\u308b\u591a\u304f\u306e\u9867\u5ba2\u306f\u3001\u81ea\u5206\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u305f\u30b3\u30f3\u30c6\u30f3\u30c4(\u305f\u3068\u3048\u3070\u3001\u4f4f\u5b85\u304c\u9589\u307e\u308b\u9593\u969b\u306e\u4f4f\u5b85\u6240\u6709\u8005\u4fdd\u967a\u306e\u30ac\u30a4\u30c9\u306a\u3069)\u3092\u53d7\u3051\u5165\u308c\u307e\u3059\u3002 <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u4fdd\u967a\u306e\u9867\u5ba2\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3001\u30a2\u30c9\u30d0\u30a4\u30b9\u3001\u307e\u305f\u306f\u6559\u80b2\u3092\u6c42\u3081\u3066\u3044\u308b\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u307e\u305f\u3001\u3053\u306e\u60c5\u5831\u304c\u7279\u5b9a\u306e\u65b9\u6cd5\u3067\u4f1d\u9054\u3055\u308c\u308b\u3053\u3068\u3082\u671b\u3093\u3067\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u300c\u4fdd\u967a\u696d\u754c\u306e\u6d88\u8cbb\u8005\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304b\u3089\u306e\u3088\u308a\u983b\u7e41\u3067\u3001\u3088\u308a\u660e\u78ba\u3067\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4fdd\u967a\u6599\u3084\u624b\u6570\u6599\u306b\u95a2\u3059\u308b\u900f\u660e\u6027\u3082\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u300d\u3068\u3001EY\u306e\u30ea\u30b5\u30fc\u30c1\u30e3\u30fc <a href=\"https:\/\/www.ey.com\/Publication\/vwLUAssets\/ey-the-why-and-how-of-simplified-customer-communications\/%24FILE\/ey-the-why-and-how-of-simplified-customer-communications.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u3067\u3042\u308bBernhard J. Klein Wassink\u3001Kaenan Hertz\u3001Melanie Henderson<\/a> \u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5fc5\u8981\u306a\u65b9\u6cd5\u3067\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/phone-call-1024x683.jpg\" alt=\"\" class=\"wp-image-6454\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/phone-call-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/phone-call-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/phone-call-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/phone-call.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4eca\u65e5\u306e\u9867\u5ba2\u304c\u4fdd\u967a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u3069\u306e\u3088\u3046\u306b\u95a2\u4e0e\u3057\u3066\u3044\u308b\u304b<\/h2>\n\n<p>\u4fdd\u967a\u696d\u754c\u306e\u304a\u5ba2\u69d8\u306f\u3001\u304a\u305d\u3089\u304f\u4f8b\u5e74\u3088\u308a\u3082\u61d0\u7591\u7684\u306b\u306a\u3063\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u3002\n\u300c\u5f7c\u3089\u306f\u7d4c\u9a13\u304b\u3089\u3001\u591a\u304f\u306e\u300e\u89e3\u6c7a\u7b56\u300f\u304c\u904e\u5ea6\u306b\u5358\u7d14\u5316\u3055\u308c\u3066\u3044\u305f\u308a\u3001\u7684\u5916\u308c\u3067\u3042\u3063\u305f\u308a\u3001\u69cb\u60f3\u304c\u4e0d\u5341\u5206\u3067\u7d04\u675f\u3092\u679c\u305f\u305b\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u5b66\u3093\u3067\u304d\u307e\u3057\u305f\u300d\u3068\u3001GrahamComm\u306e\u30aa\u30fc\u30ca\u30fc\u3067\u3042\u308b <a href=\"https:\/\/www.insurancejournal.com\/magazines\/features\/2015\/08\/17\/378187.htm\" target=\"_blank\" rel=\"noreferrer noopener\">John Graham<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u4fdd\u967a\u306e\u9867\u5ba2\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u88dc\u511f\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u308b\u306e\u306f\u5f53\u7136\u306e\u3053\u3068\u3067\u3059\u3002\n\u3088\u308a\u900f\u660e\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u9700\u8981\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u306e\u53f0\u982d\u306b\u3088\u3063\u3066\u63a8\u9032\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\u30dc\u30bf\u30f3\u3092\u30bf\u30c3\u30d7\u3059\u308b\u3060\u3051\u3067\u9774\u3084\u30d4\u30b6\u3092\u624b\u306b\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306a\u3089\u3001\u9867\u5ba2\u306f\u306a\u305c\u4fdd\u967a\u306b\u52a0\u5165\u3057\u306a\u3044\u306e\u3067\u3059\u304b?  <\/p>\n\n<p>\u4fdd\u967a\u4f1a\u793e\u306e\u30c7\u30b8\u30bf\u30eb\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u91cd\u8981\u3067\u3059\u3002\n\u300c\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u5546\u54c1\u306e\u5dee\u5225\u5316\u3068\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001\u7c21\u5358\u306a\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u5fae\u5999\u306a\u30d0\u30e9\u30f3\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u300d\u3068\u3001J.D. \u30d1\u30ef\u30fc\u306e\u7c73\u56fd\u4fdd\u967a\u4e8b\u696d\u62c5\u5f53\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2016-us-insurance-shopping-study\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b0\u30ec\u30c3\u30b0\u30fb\u30db\u30fc\u30b0<\/a>\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>J.D. \u30d1\u30ef\u30fc\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u8cb7\u3044\u7269\u5ba2\u306e74%\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u4fdd\u967a\u3092\u8abf\u3079\u3001\u898b\u7a4d\u3082\u308a\u3092\u53ce\u96c6\u3057\u3066\u3044\u307e\u3059\u3002\n\u3057\u304b\u3057\u3001\u73fe\u5728\u306e\u30c7\u30fc\u30bf\u3067\u306f\u3001\u8cfc\u5165\u3092\u7d9a\u884c\u3059\u308b\u4eba\u306f\u7d0425%\u306b\u904e\u304e\u306a\u3044\u3068Hoeg\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u4fdd\u967a\u306e\u304a\u5ba2\u69d8\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u8cfc\u5165\u3092\u671b\u307e\u306a\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u305d\u308c\u306f\u3001\u5f7c\u3089\u306e\u4fdd\u967a\u4f1a\u793e\u304c\u30c7\u30b8\u30bf\u30eb\u3067\u53d6\u5f15\u3092\u6210\u7acb\u3055\u305b\u308b\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3057\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n<p>\u305f\u3068\u3048\u3070\u3001Allstate \u306f\u3001\u81ea\u52d5\u8eca\u4fdd\u967a\u306e\u8acb\u6c42\u3092\u9769\u65b0\u3057\u3088\u3046\u3068\u3001\u30c9\u30e9\u30a4\u30d6\u30a4\u30f3\u8acb\u6c42\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7acb\u3057\u3001\u8a55\u4fa1\u3068\u8acb\u6c42\u306e\u305f\u3081\u306e 30 \u5206\u306e\u4e88\u7d04\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002\n\u3057\u304b\u3057\u3001\u9867\u5ba2\u306f\u307e\u3060\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u9762\u5012\u3060\u3068\u611f\u3058\u3066\u3044\u307e\u3057\u305f\u3002\nAllstate \u304c\u30e2\u30d0\u30a4\u30eb\u8a55\u4fa1\u30a2\u30d7\u30ea\u306b\u5207\u308a\u66ff\u3048\u305f\u3068\u304d\u3001\u540c\u793e\u306f\u9867\u5ba2\u304b\u3089\u3088\u308a\u826f\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d7\u3051\u53d6\u3063\u305f\u3068\u3001Forbes \u306e <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2018\/04\/19\/10-customer-experience-tips-for-insurance-in-2018\/#24cead855e2f\" target=\"_blank\" rel=\"noreferrer noopener\">Blake Morgan<\/a> \u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u300cAllstate \u306f\u3001\u3046\u307e\u304f\u3044\u304f\u3068\u601d\u308f\u308c\u308b\u3082\u306e\u3092\u4f5c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3066\u3001\u3055\u3089\u306b\u512a\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u898b\u3064\u3051\u307e\u3057\u305f\u300d\u3068 Morgan \u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002\n\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u7279\u306b\u305d\u306e\u7d50\u679c\u3001\u3064\u306a\u304c\u308a\u304c\u5bb9\u6613\u306b\u306a\u308b\u3068\u3001\u4fdd\u967a\u4f1a\u793e\u3078\u306e\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<p>\u4eca\u65e5\u306e\u9867\u5ba2\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u4fdd\u967a\u306b\u3064\u3044\u3066\u5b66\u3093\u3060\u308a\u8cfc\u5165\u3057\u305f\u308a\u3057\u305f\u3044\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u5f7c\u3089\u306f\u3001\u7279\u5b9a\u306e\u30bf\u30a4\u30d7\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u5b66\u7fd2\u3068\u8cfc\u5165\u4f53\u9a13\u3082\u6c42\u3081\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4fdd\u967a\u306e\u3088\u3046\u306a\u30b2\u30fc\u30e0\u4ee5\u5916\u306e\u74b0\u5883\u3067\u306e\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ac\u30a4\u30c9\u3059\u308b\u305f\u3081\u306b\u30b2\u30fc\u30e0\u30c7\u30b6\u30a4\u30f3\u8981\u7d20\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3068\u3001NIIT Technologies\u306e\u4fdd\u967a\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b <a href=\"https:\/\/www.niit-tech.com\/blog\/gamification-game-insurers-must-play\" target=\"_blank\" rel=\"noreferrer noopener\">Vikram Singh<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304c\u9867\u5ba2\u306e\u6ce8\u610f\u3092\u5f15\u304d\u4ed8\u3051\u3066\u4fdd\u6301\u3057\u3001\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u5546\u54c1\u3092\u63d0\u6848\u3057\u3001\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p>\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u8863\u6599\u54c1\u306e\u8cfc\u5165\u304b\u3089\u30d5\u30a1\u30fc\u30b9\u30c8\u30d5\u30fc\u30c9\u306e\u6ce8\u6587\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u3082\u306e\u3092\u5408\u7406\u5316\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u306e\u5927\u304d\u306a\u90e8\u5206\u3092\u5360\u3081\u3066\u3044\u307e\u3059\u3002\n\u30b9\u30e0\u30fc\u30ba\u3067\u9b45\u529b\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u306f\u3001\u591a\u304f\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u6a19\u6e96\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\n\u4fdd\u967a\u306e\u8cfc\u5165\u304c\u3053\u306e\u671f\u5f85\u306b\u4e00\u81f4\u3057\u306a\u3044\u5834\u5408\u3001\u9867\u5ba2\u306f\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002  <\/p>\n\n<p>\u300c\u9867\u5ba2\u306e\u671f\u5f85\u304c\u6025\u6fc0\u306b\u5909\u5316\u3057\u3001\u9577\u304f\u3066\u9577\u5f15\u304f\u30d7\u30ed\u30bb\u30b9\u306b\u5bfe\u3059\u308b\u8a31\u5bb9\u5ea6\u304c\u4f4e\u3044\u4e2d\u3001\u4fdd\u967a\u30d3\u30b8\u30cd\u30b9\u306e\u30bf\u30fc\u30cb\u30f3\u30b0\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b\u306e\u306f\u3001\u4e00\u8cab\u3057\u3066\u63d0\u4f9b\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u3059\u300d\u3068Singh\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/work-at-coffeeshop-1024x683.jpg\" alt=\"\" class=\"wp-image-6464\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/work-at-coffeeshop-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/work-at-coffeeshop-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/work-at-coffeeshop-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/08\/work-at-coffeeshop.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u4fdd\u967a\u4f1a\u793e\u306e\u305f\u3081\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30d2\u30f3\u30c8<\/h2>\n\n<p>\u4eca\u65e5\u306e\u4fdd\u967a\u696d\u754c\u306e\u9867\u5ba2\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u306b\u30b7\u30f3\u30d7\u30eb\u3055\u3001\u67d4\u8edf\u6027\u3001\u4fe1\u983c\u6027\u3092\u6c42\u3081\u3066\u3044\u308b\u3068\u3001Zuhlke Engineering Ltd.\u306e <a href=\"https:\/\/www.zuehlke.com\/blog\/en\/insurance-top-three-insurance-customer-needs-in-2019\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lukas Urech\u6c0f\u3068Marco Balzarini<\/a> \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u6700\u521d\u306e 2 \u3064\u306e\u8981\u7d20\u306f\u3001\u30dd\u30ea\u30b7\u30fc\u81ea\u4f53\u3092\u53d6\u5f97\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002\n\u4fdd\u967a\u4f1a\u793e\u306e\u9867\u5ba2\u306f\u3001\u4fa1\u683c\u3092\u3059\u3050\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u304a\u308a\u3001\u4fdd\u967a\u5951\u7d04\u3092\u8fc5\u901f\u306b\u7de0\u7d50\u3067\u304d\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u3068\u3001\u30a6\u30ec\u30c3\u30af\u6c0f\u3068\u30d0\u30eb\u30b6\u30ea\u30fc\u30cb\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002\n\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u4fdd\u967a\u5951\u7d04\u3084\u4fdd\u967a\u4f1a\u793e\u3092\u7c21\u5358\u306b\u5207\u308a\u66ff\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u4fe1\u983c\u6027\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u306e\u57fa\u790e\u3068\u306a\u308a\u307e\u3059\u3002\n\u4fdd\u967a\u306e\u9867\u5ba2\u306f\u901a\u5e38\u3001\u4f55\u304b\u554f\u984c\u304c\u767a\u751f\u3057\u306a\u3044\u9650\u308a\u4fdd\u967a\u4f1a\u793e\u306b\u9023\u7d61\u305b\u305a\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u591a\u3044\u72b6\u6cc1\u3067\u306f\u3001\u9867\u5ba2\u306f\u4fdd\u967a\u4f1a\u793e\u304c\u4fe1\u983c\u3067\u304d\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002\n\u300c\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u4fe1\u983c\u304c\u3042\u308b\u5834\u5408\u306b\u306e\u307f\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u3053\u308c\u306f\u5b9a\u671f\u7684\u304b\u3064\u6c38\u7d9a\u7684\u306b\u5f8c\u62bc\u3057\u3055\u308c\u307e\u3059\u300d\u3068Urech\u6c0f\u3068Balzarini\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u4fe1\u983c\u306f\u5358\u306b\u8033\u3092\u50be\u3051\u3001\u601d\u616e\u6df1\u304f\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u69cb\u7bc9\u3055\u308c\u307e\u3059\u3002\n\u300c\u304a\u5ba2\u69d8\u306f\u3001\u30a4\u30d9\u30f3\u30c8\u958b\u50ac\u6642\u306e\u81ea\u5206\u306e\u500b\u4eba\u7684\u306a\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u304a\u308a\u3001\u305d\u308c\u306b\u5bfe\u51e6\u3059\u308b\u306e\u3092\u52a9\u3051\u3066\u304f\u308c\u308b\u4eba\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u300d\u3068IBM\u306e <a href=\"https:\/\/v12data.com\/blog\/rising-importance-customer-relationships-insurance-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lynn Kesterson Townes<\/a> \u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u591a\u304f\u306e\u4fdd\u967a\u9867\u5ba2\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u6a5f\u4f1a\u304c\u306a\u304b\u3063\u305f\u305f\u3081\u3001\u4fdd\u967a\u4f1a\u793e\u306b\u4e57\u308a\u63db\u3048\u307e\u3059\u3002\n\u5f7c\u3089\u306e\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u5f7c\u3089\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6020\u3063\u305f\u305f\u3081\u3001\u6a5f\u4f1a\u3092\u9003\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n<p>\u4e16\u754c\u4e2d\u306e\u4fdd\u967a\u4f1a\u793e\u306e90%\u4ee5\u4e0a\u304c\u5e74\u306b\u4e00\u5ea6\u3082\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u3089\u305a\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e20\u301c40%\u306f\u4fdd\u967a\u4f1a\u793e\u304b\u3089\u4e00\u8a00\u3082\u9023\u7d61\u3092\u53d7\u3051\u3066\u3044\u306a\u3044\u3068SAS\u306e <a href=\"https:\/\/www.cmswire.com\/customer-experience\/the-insurance-industry-plays-catch-up-with-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30aa\u30ea\u30d0\u30fc\u30fb\u30dc\u30fc\u30ca\u30fc(Oliver Borner<\/a> )\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u300c\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u8003\u3048\u308b\u3068\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3042\u3089\u3086\u308b\u6a5f\u4f1a\u306b\u6a21\u7bc4\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u307e\u305f\u3001\u305d\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u8ca9\u58f2\u306b\u96c6\u4e2d\u3057\u306a\u3044\u3053\u3068\u3082\u540c\u69d8\u306b\u91cd\u8981\u3067\u3059\u300d\u3068Borner\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002\n\u300c\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u9867\u5ba2\u304b\u3089\u4fe1\u983c\u3055\u308c\u308b\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306b\u306a\u308b\u3088\u3046\u52aa\u529b\u3059\u3079\u304d\u3067\u3059\u3002\u300d <\/p>\n\n<p>\u9867\u5ba2\u3092\u6559\u80b2\u3059\u308b\u3053\u3068\u3067\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u9867\u5ba2\u95a2\u4fc2\u3092\u4e0d\u5b89\u5b9a\u306b\u3059\u308b\u8ca9\u58f2\u3084\u640d\u5931\u306e\u767a\u751f\u306a\u3057\u306b\u3001\u5b9a\u671f\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u6a5f\u4f1a\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u81ea\u793e\u3092\u60c5\u5831\u3084\u30a2\u30c9\u30d0\u30a4\u30b9\u306e\u983c\u308a\u306b\u306a\u308b\u60c5\u5831\u6e90\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u308c\u306b\u3088\u308a\u3001\u4fdd\u967a\u306e\u304a\u5ba2\u69d8\u304c\u30b9\u30c8\u30ec\u30b9\u3084\u707d\u5bb3\u306e\u969b\u306b\u983c\u308a\u306b\u3059\u308b\u4fe1\u983c\u6027\u304c\u751f\u307e\u308c\u307e\u3059\u3002 <\/p>\n\n<p><em>\u753b\u50cf\u63d0\u4f9b: <a href=\"https:\/\/www.rawpixel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">rawpixel.com<\/a>\u3001 <a href=\"https:\/\/unsplash.com\/@theeastlondonphotographer\" target=\"_blank\" rel=\"noreferrer noopener\">Ehimetalor Unuabona<\/a>\u3001 <a href=\"https:\/\/unsplash.com\/@just_amelo\" target=\"_blank\" rel=\"noreferrer noopener\">Amel Majanovic<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3068\u96fb\u5b50\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306e\u9867\u5ba2\u304c\u4fdd\u967a\u3092\u8cfc\u5165\u3057\u3001\u4e88\u9632\u53ef\u80fd\u306a\u30ea\u30b9\u30af\u306b\u3064\u3044\u3066\u5b66\u3073\u3001\u4fdd\u967a\u4f1a\u793e\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u3092\u671f\u5f85\u3059\u308b\u65b9\u6cd5\u304c\u5909\u308f\u308a\u307e\u3057\u305f\u3002 \u3057\u304b\u3057\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u3053\u308c\u3089\u306e\u671f\u5f85\u306b\u5fdc [&hellip;]<\/p>\n","protected":false},"featured_media":6479,"template":"","insight-category":[],"class_list":["post-21068","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight\/21068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/media\/6479"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/media?parent=21068"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight-category?post=21068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}