{"id":19891,"date":"2024-09-20T13:27:45","date_gmt":"2024-09-20T18:27:45","guid":{"rendered":"https:\/\/bolttech.io\/insights\/%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%82%92%e7%94%9f%e3%81%bf%e5%87%ba%e3%81%99%e3%81%ab%e3%81%af%e3%80%81%e4%ba%ba%e9%96%93%e5%91%b3%e3%82%92%e5%8a%a0%e3%81%88%e3%82%8b\/"},"modified":"2024-09-20T13:27:52","modified_gmt":"2024-09-20T18:27:52","slug":"%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%82%92%e7%94%9f%e3%81%bf%e5%87%ba%e3%81%99%e3%81%ab%e3%81%af%e3%80%81%e4%ba%ba%e9%96%93%e5%91%b3%e3%82%92%e5%8a%a0%e3%81%88%e3%82%8b","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/ja\/insights\/%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%82%92%e7%94%9f%e3%81%bf%e5%87%ba%e3%81%99%e3%81%ab%e3%81%af%e3%80%81%e4%ba%ba%e9%96%93%e5%91%b3%e3%82%92%e5%8a%a0%e3%81%88%e3%82%8b\/","title":{"rendered":"\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u306b\u306f\u3001\u4eba\u9593\u5473\u3092\u52a0\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059"},"content":{"rendered":"\n<p>\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u307b\u3069\u9867\u5ba2\u3078\u306e\u50cd\u304d\u304b\u3051\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u5185\u3067\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u307e\u3059\u307e\u3059\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u3067\u3059\u3079\u3066\u3092\u3053\u306a\u305b\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u4fdd\u967a\u4f1a\u793e\u3001\u4ee3\u7406\u5e97\u3001\u9867\u5ba2\u306f\u3001\u3069\u306e\u4fdd\u967a\u3092\u8cfc\u5165\u3059\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u6df7\u4e71\u304b\u3089\u3001\u8acb\u6c42\u3092\u63d0\u51fa\u3059\u308b\u3068\u304d\u306e\u60b2\u3057\u307f\u307e\u3067\u3001\u9ad8\u984d\u306a\u611f\u60c5\u7684\u306a\u72b6\u6cc1\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\n\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u305d\u306e\u3088\u3046\u306a\u591a\u304f\u306e\u76f8\u4e92\u4f5c\u7528\u306e\u6280\u8853\u7684\u306a\u8a73\u7d30\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u304c\u3001\u4eba\u9593\u306e\u611f\u60c5\u306e\u5fae\u5999\u306a\u90e8\u5206\u3092\u8aac\u660e\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002  <\/p>\n\n<p>\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u30c7\u30b8\u30bf\u30eb\u52b9\u7387\u3068\u4eba\u9593\u306e\u8aa0\u5b9f\u3055\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u3068\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u6551\u308f\u306a\u3044\u7406\u7531<\/h2>\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3078\u306e\u6d88\u8cbb\u8005\u306e\u5927\u8846\u306e\u30b7\u30d5\u30c8\u306f\u3001\u6570\u5e74\u524d\u304b\u3089\u9032\u884c\u4e2d\u3067\u3059\u3002\n2017\u5e7410\u6708\u3001IBM\u306e <a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/10-reasons-ai-powered-automated-customer-service-future\/#:~:text=By%202020%2C%2085%25%20of%20all,interaction%20at%20a%20dismal%2025%25\" target=\"_blank\" rel=\"noreferrer noopener\">Christie Schneider<\/a> \u306f\u30012020\u5e74\u307e\u3067\u306b\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e85%\u304c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3060\u3051\u3067\u51e6\u7406\u3055\u308c\u3001\u4eba\u9593\u306e\u4ecb\u5165\u304c\u306a\u304f\u306a\u308b\u3068\u4e88\u6e2c\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n<p>\u307e\u306085%\u3068\u3044\u3046\u6c34\u6e96\u306b\u306f\u9054\u3057\u3066\u3044\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u6700\u8fd1\u306e\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306b\u3088\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u3078\u306e\u5207\u308a\u66ff\u3048\u306f\u5927\u5e45\u306b\u52a0\u901f\u3057\u307e\u3057\u305f\u3002\n\u30ab\u30b9\u30bf\u30de\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/393073\/2020%20Consumer%20Report\/MedZing2020-Future-Of-Commerce-Report-FNL.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u306eMedallia Zingle<\/a> \u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001COVID-19\u4ee5\u524d\u306f\u3001\u6d88\u8cbb\u8005\u306e78%\u304c\u3001\u5c11\u306a\u304f\u3068\u3082\u9031\u306b3\u56de\u306f\u30b5\u30ed\u30f3\u3084\u30b8\u30e0\u306a\u3069\u306e\u5bfe\u9762\u3067\u8cb7\u3044\u7269\u3092\u3057\u305f\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u308a\u3057\u3066\u3044\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\n\u3057\u304b\u3057\u3001\u73fe\u5728\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u7fd2\u6163\u3092\u7dad\u6301\u3057\u3066\u3044\u308b\u3068\u7b54\u3048\u305f\u6d88\u8cbb\u8005\u306f\u308f\u305a\u304b34%\u3067\u3059\u3002  <\/p>\n\n<p>\u5bfe\u9762\u3067\u306e\u8cb7\u3044\u7269\u3084\u60c5\u5831\u53ce\u96c6\u306b\u4ee3\u308f\u308b\u3082\u306e\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4eba\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u306b\u79fb\u884c\u3057\u3066\u3044\u307e\u3059\u3002\n\u98df\u6599\u54c1\u306e\u8cb7\u3044\u7269\u3001\u9280\u884c\u53d6\u5f15\u3001\u3055\u3089\u306b\u306f\u4fdd\u967a\u306e\u8cfc\u5165\u307e\u3067\u3082\u304c\u3001\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u306e\u6570\u306e\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306b\u95a2\u3057\u3066\u6ce8\u610f\u3092\u6255\u3044\u305f\u3044\u3068\u3044\u3046\u9867\u5ba2\u306e\u9858\u671b\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u4fdd\u967a\u306e\u8cb7\u3044\u7269\u304c\u81ea\u52d5\u7684\u306b\u6e80\u8db3\u306e\u3044\u304f\u3082\u306e\u306b\u306a\u308b\u3068\u3044\u3046\u610f\u5473\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u614e\u91cd\u306b\u9069\u7528\u3057\u306a\u3044\u3068\u3001\u304a\u5ba2\u69d8\u306f\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u7d4c\u9a13\u3092\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<p>\u300c\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3078\u306e\u5f71\u97ff\u3092\u7406\u89e3\u305b\u305a\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4fdd\u967a\u5951\u7d04\u8005\u3068\u306e\u95a2\u4fc2\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059(\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u61d0\u7591\u5fc3\u306a\u3069)\u300d\u3068\u3001ProSight Specialty Insurance\u306e\u6700\u9ad8\u9867\u5ba2\u4f53\u9a13\u8cac\u4efb\u8005\u3067\u3042\u308b <a href=\"https:\/\/www.propertycasualty360.com\/2019\/11\/05\/keeping-the-human-touch-in-the-digital-insurance-age\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Zimmermann<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u307e\u305f\u3001\u4fdd\u967a\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u975e\u5e38\u306b\u591a\u3044\u305f\u3081\u3001\u3042\u308b\u4f1a\u793e\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u82e6\u52b4\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u5225\u306e\u4fdd\u967a\u4f1a\u793e\u3092\u7c21\u5358\u306b\u8a66\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u3042\u308b\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4fdd\u967a\u306e\u9867\u5ba2\u306e54%\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u4fdd\u967a\u306e\u898b\u7a4d\u3082\u308a\u3092\u63a2\u3057\u307e\u3059\u3002\n\u3057\u304b\u3057\u3001\u4fdd\u967a\u5951\u7d04\u306e\u8cfc\u5165\u3068\u306a\u308b\u3068\u3001\u305d\u306e\u9867\u5ba2\u306e\u307b\u3068\u3093\u3069\u306f\u30a2\u30d7\u30ea\u3067\u306f\u306a\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u983c\u308b\u3068\u3001Sitkins Group\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b <a href=\"https:\/\/www.sitkins.com\/blog\/is-the-independent-agent-doomed\" target=\"_blank\" rel=\"noreferrer noopener\">Brent Kelly<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u300c\u6a5f\u68b0\u306f\u4e0e\u3048\u3089\u308c\u305f\u30bf\u30b9\u30af\u3092\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u79c1\u305f\u3061\u3088\u308a\u3082\u52b9\u7387\u7684\u306b\u5b9f\u884c\u3067\u304d\u308b\u304c\u3001\u6b20\u3051\u3066\u3044\u308b\u306e\u306f\u3001\u305d\u306e\u6d3b\u52d5\u306b\u304a\u3051\u308b\u82b8\u8853\u6027\u3001\u3064\u307e\u308a\u3001\u500b\u3005\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u4eba\u9593\u72ec\u81ea\u306e\u80fd\u529b\u3060\u300d\u3068\u3001TechCrunch\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30dd\u30fc\u30bf\u30fc\u3001 <a href=\"https:\/\/techcrunch.com\/2017\/01\/15\/technology-cant-replace-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ed\u30f3\u30fb\u30df\u30e9\u30fc<\/a>\u306f\u66f8\u3044\u3066\u3044\u308b\u3002\n\u300c\u30d7\u30ed\u30c8\u30b3\u30eb\u306f1\u3064\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u6848\u3057\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u81ea\u5206\u306e\u4ed5\u4e8b\u304c\u5f97\u610f\u306a\u4eba\u306f\u3001\u3044\u3064\u8abf\u6574\u3059\u308b\u304b\u3001\u305d\u3057\u3066\u5fc5\u8981\u306a\u5fae\u5999\u306a\u70b9\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u300d <\/p>\n\n<p>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u30d7\u30ed\u30bb\u30b9\u306e\u3042\u3089\u3086\u308b\u90e8\u5206\u3092\u5b9f\u884c\u3067\u304d\u308b\u5834\u5408\u3067\u3082\u3001\u9867\u5ba2\u306e\u53d7\u3051\u5165\u308c\u306a\u3069\u3001\u6700\u5584\u306e\u9078\u629e\u3067\u306f\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\n\u305f\u3068\u3048\u3070\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30a4\u30f3\u30c6\u30fc\u30af\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u304b\u3089\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u95a2\u3059\u308b\u3059\u3079\u3066\u306e\u4e3b\u8981\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\n\u3057\u304b\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u58f0\u306e\u30c8\u30fc\u30f3\u3001\u8868\u60c5\u3001\u59ff\u52e2\u306a\u3069\u3001\u975e\u8a00\u8a9e\u7684\u306b\u4f1d\u3048\u3089\u308c\u308b\u611f\u60c5\u7684\u306a\u30cb\u30e5\u30a2\u30f3\u30b9\u306e\u4e00\u90e8\u3092\u898b\u9003\u3059\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u3001\u30ae\u30e3\u30e9\u30ac\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3067\u3042\u308b <a href=\"https:\/\/riskandinsurance.com\/automation-versus-the-human-touch-in-claims-management-theres-got-to-be-a-balance\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b8\u30a7\u30a4\u30fb\u30b2\u30a4\u30c4<\/a>\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u300c\u305d\u308c\u306f\u305f\u3060\u306e\u6c37\u306e\u3088\u3046\u306b\u51b7\u305f\u3044\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u306e\u304c\u597d\u304d\u306a\u4eba\u306f\u3044\u307e\u305b\u3093\u300d\u3068\u30b2\u30a4\u30c4\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u51b7\u305f\u304f\u975e\u4eba\u9593\u7684\u306a\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3082\u3001\u9867\u5ba2\u3068\u4fdd\u967a\u4f1a\u793e\u3068\u306e\u9593\u306b\u3088\u308a\u5f37\u3044\u3064\u306a\u304c\u308a\u3092\u7bc9\u304f\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\n\u7d50\u679c\u306f\u3001\u30c4\u30fc\u30eb\u304c\u3069\u306e\u3088\u3046\u306b\u30c7\u30d7\u30ed\u30a4\u3055\u308c\u308b\u304b\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg\" alt=\"\" class=\"wp-image-9002\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-1024x731.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-300x214.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment-768x548.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/car-damage-assessment.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u3067\u4eba\u3068\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u5275\u308b<\/h2>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u306e\u672a\u6765\u304b\u3089\u5f8c\u623b\u308a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\n\u3057\u304b\u3057\u3001\u9867\u5ba2\u95a2\u4fc2\u5168\u4f53\u3092\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306b\u4efb\u305b\u308b\u3053\u3068\u306f\u3001\u305d\u306e\u95a2\u4fc2\u3092\u80b2\u3080\u305f\u3081\u306e\u6700\u826f\u306e\u65b9\u6cd5\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u3055\u3048\u4eba\u9593\u7684\u306a\u30bf\u30c3\u30c1\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u4fdd\u967a\u4ee3\u7406\u5e97\u306f\u51fa\u767a\u70b9\u3068\u3057\u3066\u6700\u9069\u3067\u3059\u3002  <\/p>\n\n<p>\u4fdd\u967a\u4ee3\u7406\u5e97\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\n\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c02\u9580\u77e5\u8b58\u3068\u9867\u5ba2\u3068\u5bfe\u9762\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u80fd\u529b\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u591a\u304f\u306e\u8907\u96d1\u306a\u4fdd\u967a\u306e\u8cea\u554f\u3092\u51e6\u7406\u3059\u308b\u306e\u306b\u7406\u60f3\u7684\u306b\u9069\u3057\u3066\u3044\u308b\u3068\u3001Fit Small Business\u306e <a href=\"https:\/\/fitsmallbusiness.com\/captive-agent-vs-independent-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Virginia Hamill<\/a> \u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u300c\u7d44\u7e54\u306f\u3001\u81ea\u52d5\u5316\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u624b\u3092\u53d6\u308a\u5408\u3063\u3066\u4f5c\u696d\u3057\u3001\u305d\u308c\u305e\u308c\u304c\u76f8\u5bfe\u7684\u306a\u5f37\u307f\u3092\u767a\u63ee\u3057\u3066\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30e2\u30c7\u30eb\u306e\u63a1\u7528\u306b\u5411\u3051\u3066\u52aa\u529b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u300d\u3068\u3001Majorel\u306e\u5317\u7c73\u3001\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u3001\u6771\u5357\u30a2\u30b8\u30a2\u306eCEO\u3067\u3042\u308a\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u62c5\u5f53EVP\u3067\u3042\u308b <a href=\"https:\/\/www.majorel.com\/future-customer\/expert-view\/4-best-practices-to-balance-technology-and-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fara Haron<\/a>\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u30cf\u30ed\u30f3\u306f\u4fdd\u967a\u4f1a\u793e\u304cAI\u5bfe\u5fdc\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u540c\u69d8\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d71\u5408\u3057\u3066\u3001\u9867\u5ba2\u304c\u3088\u308a\u8fc5\u901f\u306b\u56de\u7b54\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\n\u30dc\u30c3\u30c8\u306f\u3001\u6700\u3082\u5358\u7d14\u306a\u8cea\u554f\u306b\u81ea\u5206\u3067\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30af\u30a8\u30ea\u304c\u3088\u308a\u8907\u96d1\u306a\u5834\u5408\u306f\u9867\u5ba2\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u7d39\u4ecb\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u4eba\u5de5\u77e5\u80fd(AI)\u3084\u985e\u4f3c\u306e\u30c4\u30fc\u30eb\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5225\u306e\u30a4\u30e9\u30a4\u30e9\u306e\u539f\u56e0\u3067\u3042\u308b\u300c\u30b5\u30fc\u30d3\u30b9\u306e\u5f85\u3061\u6642\u9593\u300d\u3092\u6e1b\u3089\u3059\u306e\u306b\u3082\u5f79\u7acb\u3064\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\n1 \u56de\u306e 6 \u5206\u9593\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u96fb\u8a71\u3067\u306f\u3001\u4eba\u3068\u306e\u3084\u308a\u53d6\u308a\u306f\u7d04 25% \u3057\u304b\u5360\u3081\u3066\u3044\u307e\u305b\u3093\u3002\u6b8b\u308a\u306e75%\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u60c5\u5831\u3092\u8abf\u3079\u308b\u9593\u3001\u9867\u5ba2\u304c\u5f85\u3063\u3066\u3044\u308b\u3068Schneider\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3068\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u52b9\u679c\u7684\u306b\u3001\u3088\u308a\u77ed\u3044\u5f85\u3061\u6642\u9593\u3067\u9867\u5ba2\u3092\u652f\u63f4\u3067\u304d\u307e\u3059\u3002\n\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u3088\u308a\u6e80\u8db3\u306e\u3044\u304f\u4f53\u9a13\u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3068\u3063\u3066\u306f\u3088\u308a\u52b9\u679c\u7684\u306a\u4f53\u9a13\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u9867\u5ba2\u3068\u306e\u4eba\u9593\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u4ee3\u308f\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u88dc\u5b8c\u3059\u308b\u3082\u306e\u3068\u3057\u3066\u6271\u3046\u3079\u304d\u3060\u3068\u3001Heron\u306f\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\nAI\u30c4\u30fc\u30eb\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u3092\u9078\u629e\u3057\u3001\u305d\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306e\u6709\u52b9\u6027\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u306b\u4eba\u9593\u306e\u95a2\u4e0e\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u4eba\u9593\u306e\u4fdd\u967a\u4f1a\u793e\u306e\u5f93\u696d\u54e1\u3001\u4ee3\u7406\u5e97\u3001\u30d6\u30ed\u30fc\u30ab\u30fc\u304c\u4ed5\u4e8b\u3092\u3046\u307e\u304f\u884c\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u3067\u3059\u3002 <\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5229\u70b9\u3068\u4fdd\u967a\u4ee3\u7406\u5e97\u306e\u4eba\u9593\u306e\u5c02\u9580\u77e5\u8b58\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4fdd\u967a\u4f1a\u793e\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306b\u6700\u9ad8\u306e\u30b7\u30ca\u30ea\u30aa\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u300c\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u3042\u306a\u305f\u306e\u4e3b\u5f35\u3084\u8cea\u554f\u304c\u6e80\u8db3\u306e\u3044\u304f\u3088\u3046\u306b\u51e6\u7406\u3055\u308c\u305f\u5834\u5408\u3001\u305d\u308c\u304c\u4eba\u9593\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u305f\u304b\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u305f\u304b\u306f\u554f\u984c\u306b\u306a\u308a\u307e\u3059\u304b?\u5b9f\u969b\u3001\u30dc\u30c3\u30c8\u304c\u540c\u3058\u4ed5\u4e8b\u3092\u6570\u79d2\u3067\u5b8c\u4e86\u3067\u304d\u308c\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5411\u4e0a\u3059\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b?\u300d\u3068\u3001Clearsurance\u306e\u5275\u8a2d\u8005\u517cCEO\u3067\u3042\u308b <a href=\"https:\/\/iireporter.com\/state-farms-roboagent-kerfuffle-and-the-human-touch-in-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Michael Crowe<\/a>\u6c0f\u306f\u554f\u3044\u304b\u3051\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/tablet-use-1024x682.jpg\" alt=\"\" class=\"wp-image-8992\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3068\u30c7\u30b8\u30bf\u30eb\u306e\u672a\u6765\u3092\u7bc9\u304f<\/h2>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306f\u3001\u4eba\u9593\u3088\u308a\u3082\u65e9\u304f\u4e8b\u5b9f\u3092\u5206\u985e\u3057\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u308c\u3089\u306f\u3001\u9867\u5ba2\u304b\u3089\u57fa\u672c\u7684\u306a\u9023\u7d61\u5148\u60c5\u5831\u3092\u53ce\u96c6\u3057\u305f\u308a\u3001\u88dc\u511f\u7bc4\u56f2\u306b\u3064\u3044\u3066\u6700\u3082\u3088\u304f\u805e\u304b\u308c\u308b\u8cea\u554f\u306b\u7b54\u3048\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u591a\u304f\u306e\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3084\u30d1\u30bf\u30fc\u30f3\u306e\u591a\u3044\u30bf\u30b9\u30af\u306b\u983c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3057\u304b\u3057\u3001\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4eba\u9593\u306e\u611f\u60c5\u306e\u8907\u96d1\u3055\u3068\u7e4a\u7d30\u3055\u306b\u95a2\u3057\u3066\u306f\u9650\u754c\u306b\u9054\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u300c\u4eca\u65e5\u306eAI\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u81a8\u5927\u306a\u8a8d\u77e5\u80fd\u529b\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u306f\u611f\u60c5\u7684\u77e5\u6027\u306f\u3042\u308a\u307e\u305b\u3093\u300d\u3068\u3001Affectiva\u306e\u6700\u9ad8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cac\u4efb\u8005\u3067\u3042\u308b <a href=\"https:\/\/www.digitaltrends.com\/cool-tech\/rise-of-emotion-tracking-tech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gabi Zijderveld<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u3053\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u4e8b\u5b9f\u3084\u6570\u5b57\u3092\u6271\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u611f\u60c5\u7684\u306a\u8981\u56e0\u3092\u8aac\u660e\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093 &#8211; \u305d\u306e\u611f\u60c5\u304c\u4eba\u9593\u306e\u9867\u5ba2\u306b\u3069\u308c\u307b\u3069\u91cd\u304f\u306e\u3057\u304b\u304b\u3063\u3066\u3044\u3066\u3082\u3002 <\/p>\n\n<p>\u6700\u9ad8\u306e\u30d2\u30e5\u30fc\u30de\u30f3\/\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306f\u30012\u3064\u306e\u70b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3068\u3001Medallia Institute\u306e\u30bc\u30cd\u30e9\u30eb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b <a href=\"https:\/\/www.medallia.com\/blog\/balancing-the-human-and-digital-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Abraham<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u5f7c\u3089\u306f\u3001\u9867\u5ba2\u3068\u4f1a\u793e\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3067\u304d\u308b\u3060\u3051\u6469\u64e6\u306e\u306a\u3044\u3082\u306e\u306b\u3057\u3088\u3046\u3068\u52aa\u3081\u307e\u3059\u3002\n\u307e\u305f\u3001\u304a\u5ba2\u69d8\u304c\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u5fc5\u8981\u3068\u3057\u305f\u308a\u3001\u611f\u60c5\u304c\u9ad8\u3076\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u4eba\u9593\u306b\u7c21\u5358\u306b\u9023\u7d61\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u9867\u5ba2\u3068\u306e\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306b\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3060\u3051\u3092\u8003\u616e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u307e\u305f\u3001\u305d\u306e\u611f\u60c5\u304c\u4fdd\u967a\u4f1a\u793e\u306e\u7d04\u675f\u3068\u76f8\u4e92\u4f5c\u7528\u3059\u308b\u3068\u304d\u306b\u751f\u3058\u308b\u671f\u5f85\u306b\u3082\u5f93\u308f\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 <\/p>\n\n<p>\u300c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u5e83\u544a\u3092\u901a\u3058\u3066\u300e\u601d\u3044\u3084\u308a\u306e\u3042\u308b\u300f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5ba3\u4f1d\u3059\u308b\u6642\u4ee3\u306f\u7d42\u308f\u308a\u307e\u3057\u305f\u3002\u6d88\u8cbb\u8005\u306f\u30ca\u30a4\u30fc\u30d6\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u65e5\u5e38\u751f\u6d3b\u306e\u30bf\u30b9\u30af\u3092\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u3084\u30ea\u30e2\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u6c17\u3065\u3044\u305f\u5f7c\u3089\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u884c\u3046\u7d44\u7e54\u304c\u7d04\u675f\u3092\u679c\u305f\u3059\u305f\u3081\u306b\u4fe1\u983c\u3067\u304d\u308b\u3068\u78ba\u4fe1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u300d\u3068\u3001Redwood Technologies Group\u306e\u526fCEO\u517c\u30b0\u30ed\u30fc\u30d0\u30ebCMO\u3067\u3042\u308b <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/08\/13\/why-ai-is-the-future-of-delivering-customer-experiences-with-a-human-touch\/?sh=669f0dc6515d\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Taylor<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u63a5\u7d9a\u3092\u4eba\u9593\u5473\u306e\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306b\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u904b\u7528\u30e2\u30c7\u30eb\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u3067\u5229\u76ca\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\nCOVID-19\u306e\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u306b\u95a2\u9023\u3057\u3066\u7d99\u7d9a\u6027\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u304c\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u4fe1\u983c\u6027\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3059\u308b\u5834\u6240\u3068\u3001\u4f9d\u7136\u3068\u3057\u3066\u4eba\u9593\u306e\u76f8\u4e92\u4f5c\u7528\u304c\u5fc5\u8981\u306a\u5834\u6240\u3092\u7279\u5b9a\u3067\u304d\u308b\u3068\u3001ASG Technologies\u306e\u88fd\u54c1\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u30b7\u30cb\u30a2\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b <a href=\"https:\/\/insurance-edge.net\/2020\/05\/19\/opinion-digital-transformation-still-needs-the-human-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kyle McNabb<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u3084\u4ee3\u7406\u5e97\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u591a\u304f\u306e\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\n\u3057\u304b\u3057\u3001\u30a2\u30d7\u30ea\u306b\u30a2\u30d7\u30ea\u3084\u30dc\u30c3\u30c8\u3060\u3051\u3092\u6271\u3046\u3088\u3046\u306b\u9867\u5ba2\u306b\u6c42\u3081\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u52a9\u3051\u308b\u3069\u3053\u308d\u304b\u3001\u59a8\u3052\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002\n\u3080\u3057\u308d\u3001\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u3068\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u304a\u5ba2\u69d8\u306b\u4e21\u65b9\u306e\u9577\u6240\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002  <\/p>\n\n<p><em>\u753b\u50cf\u63d0\u4f9b:Suwat Supachavinswad \/ \u00a9123RF.com\u3001milkos \/ \u00a9123RF.com\u3001Sutthinon Sanyakup \/ \u00a9123RF.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u307b\u3069\u9867\u5ba2\u3078\u306e\u50cd\u304d\u304b\u3051\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4fdd\u967a\u4f1a\u793e\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u5185\u3067\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u307e\u3059\u307e\u3059\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","insight-category":[],"class_list":["post-19891","insight","type-insight","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight\/19891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/types\/insight"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/media?parent=19891"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight-category?post=19891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}