{"id":19157,"date":"2024-09-20T08:46:40","date_gmt":"2024-09-20T13:46:40","guid":{"rendered":"https:\/\/bolttech.io\/insight\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e3%82%a2%e3%83%83%e3%83%97%e3%82%b0%e3%83%ac\/"},"modified":"2024-09-20T08:46:42","modified_gmt":"2024-09-20T13:46:42","slug":"%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e3%82%a2%e3%83%83%e3%83%97%e3%82%b0%e3%83%ac","status":"publish","type":"insight","link":"https:\/\/bolttech.io\/ja\/insights\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e3%82%a2%e3%83%83%e3%83%97%e3%82%b0%e3%83%ac\/","title":{"rendered":"\u30c7\u30b8\u30bf\u30eb\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u30bb\u30fc\u30eb\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3055\u308c\u308b\u304b"},"content":{"rendered":"\n<p>\u4eca\u65e5\u306e\u4fdd\u967a\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u3001\u4fdd\u967a\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30d6\u30ed\u30fc\u30ab\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u304a\u5f97\u306a\u60c5\u5831\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u3067\u3059\u3002\n\u305d\u3057\u3066\u3001\u3053\u308c\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304c\u4f5c\u6210\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u640d\u5bb3\u4fdd\u967a\u306e\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 <\/p>\n\n<p>\u9867\u5ba2\u306f\u4fdd\u967a\u3092\u8cfc\u5165\u3059\u308b\u969b\u306b\u65e5\u5e38\u7684\u306b\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3057\u3066\u304a\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u305d\u308c\u306b\u5fdc\u3058\u3066\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0Liferay\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30a2\u30ab\u30a6\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc <a href=\"https:\/\/www.liferay.com\/blog\/en-us\/digital-strategy\/why-the-insurance-industry-needs-omnichannel\" target=\"_blank\" rel=\"noreferrer noopener\">\u3067\u3042\u308bSarah Jane Stone<\/a> \u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u300c\u30c7\u30b8\u30bf\u30eb\u30c7\u30a3\u30b9\u30e9\u30d7\u30b7\u30e7\u30f3\u306f\u3059\u3067\u306b\u7d4c\u9a13\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u5f93\u6765\u306e\u4fdd\u967a\u696d\u754c\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u306b\u7cbe\u901a\u3057\u305f\u65b0\u3057\u3044\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u3092\u512a\u5148\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u300d <\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u306e\u307f\u9054\u6210\u53ef\u80fd\u3067\u3042\u308a\u3001\u591a\u304f\u306e\u7d4c\u55b6\u5e79\u90e8\u304c\u898b\u843d\u3068\u3057\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u4e8b\u5b9f\u3067\u3059\u3002\nAite Group\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u304c\u6700\u3082\u4e00\u822c\u7684\u306a\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u76ee\u6a19\u3067\u3042\u308b\u3068\u3001Aite\u306e\u30b7\u30cb\u30a2\u30a2\u30ca\u30ea\u30b9\u30c8\u3067\u3042\u308b <a href=\"https:\/\/aitegroup.com\/report\/digital-transformation-pc-insurance-current-benchmark-and-future-roadmap\" target=\"_blank\" rel=\"noreferrer noopener\">Jay Sarzen<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u9867\u5ba2\u306f\u3001Amazon\u306a\u3069\u306e\u4ed6\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u53d7\u3051\u308b\u3088\u3046\u306a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4fdd\u967a\u4f1a\u793e\u306b\u6c42\u3081\u3066\u304a\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3053\u308c\u3089\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u696d\u52d9\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u66f4\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30fb\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306f\u3001\u65b0\u305f\u306a\u6d88\u8cbb\u8005\u306e\u8981\u6c42\u306b\u5fdc\u3048\u3001P&amp;C\u4fdd\u967a\u4f1a\u793e\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073\u8ca9\u58f2\u6d3b\u52d5\u3092\u8fd1\u4ee3\u5316\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30c7\u30b8\u30bf\u30eb\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u91cd\u8981\u306a\u7406\u7531<\/h2>\n\n<p>\u4fdd\u967a\u696d\u754c\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u306e\u9032\u5c55\u3068\u3044\u3046\u4e00\u3064\u306e\u65b9\u5411\u306b\u5411\u304b\u3063\u3066\u3044\u307e\u3059\u3002\n\u30d6\u30ed\u30fc\u30ab\u30fc\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u306f\u4f9d\u7136\u3068\u3057\u3066\u91cd\u8981\u3067\u3059\u304c\u3001\u5f7c\u3089\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u4f53\u9a13\u306f\u3059\u3050\u306b\u512a\u5148\u3055\u308c\u308b\u3067\u3057\u3087\u3046\u3002 <\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u30c0\u30a4\u30ec\u30af\u30c8\u30c1\u30e3\u30cd\u30eb\u306f\u4fdd\u967a\u696d\u754c\u306e\u672a\u6765\u3067\u3042\u308a\u3001\u6700\u3082\u6210\u529f\u3059\u308b\u4f01\u696d\u306f\u3001\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u5206\u6790\u304a\u3088\u3073\u30c7\u30fc\u30bf\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u9867\u5ba2\u3092\u6b63\u78ba\u306b\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u4f01\u696d\u3067\u3042\u308b\u3068\u3001 <a href=\"https:\/\/assets.ey.com\/content\/dam\/ey-sites\/ey-com\/en_gl\/topics\/insurance\/insurance-pdfs\/ey-nextwave-insurance-personal-lines-small-commercial.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a4\u30b6\u30d9\u30eb\u30fb\u30b5\u30f3\u30c6\u30ca\u30c3\u30af<\/a> \u3068EY\u4fdd\u967a\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u30c1\u30fc\u30e0\u306e\u4ef2\u9593\u306e\u30e1\u30f3\u30d0\u30fc\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u300c\u3053\u308c\u3089\u306e\u4f01\u696d\u306f\u3001\u30a2\u30d5\u30a3\u30cb\u30c6\u30a3\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3067\u3057\u3087\u3046\u300d\u3068\u5f7c\u3089\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u300c\u5f7c\u3089\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u4fa1\u683c\u8a2d\u5b9a\u30ec\u30d3\u30e5\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u6700\u3082\u7af6\u4e89\u529b\u306e\u3042\u308b\u5e02\u5834\u4fa1\u683c\u3067\u30dd\u30ea\u30b7\u30fc\u3092\u81ea\u52d5\u7684\u306b\u66f4\u65b0\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u6700\u3082\u52b9\u679c\u7684\u306a\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u308a\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u3092\u884c\u3044\u3001\u5805\u7262\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u307e\u305f\u3001AI\u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u5099\u3048\u305f\u30c7\u30b8\u30bf\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u30c6\u30ad\u30b9\u30c8\u3001\u30d3\u30c7\u30aa\u3001\u97f3\u58f0\u8a8d\u8b58\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u3068\u95a2\u308f\u308b\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u300d <\/p>\n\n<p>\u4eca\u3084\u4e3b\u5c0e\u6a29\u3092\u63e1\u308b\u306e\u306f\u9867\u5ba2\u3067\u3042\u308a\u3001\u4fdd\u967a\u5951\u7d04\u306e\u4f5c\u6210\u8005\u3067\u306f\u306a\u304f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u4f53\u9a13\u3092\u6c42\u3081\u3066\u3044\u308b\u3068\u3001J.D. \u30d1\u30ef\u30fc\u306e <a href=\"https:\/\/blog.jdpa.com\/insurance\/shopping-mega-trends\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c8\u30e0\u30fb\u30b9\u30fc\u30d1\u30fc\u6c0f\u3068\u30b3\u30ea\u30fc\u30f3\u30fb\u30b1\u30a2\u30f3\u30ba<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u300c\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u4e2d\u306b\u30c7\u30b8\u30bf\u30eb\u88fd\u54c1\u3092\u4f7f\u7528\u3059\u308b\u8cb7\u3044\u7269\u5ba2\u306f\u3001\u5f93\u6765\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3059\u308b\u8cb7\u3044\u7269\u5ba2\u3088\u308a\u3082\u898b\u7a4d\u3082\u308a\u30d7\u30ed\u30bb\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u300d\u3068\u5f7c\u3089\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u300c\u4f8b\u3048\u3070\u3001\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u30fb\u30aa\u30f3\u30e9\u30a4\u30f3\u306f\u8cb7\u3044\u7269\u5ba2\u306e6%\u3057\u304b\u5229\u7528\u3057\u3066\u3044\u307e\u305b\u3093\u304c\u3001\u3053\u308c\u3089\u306e\u8cb7\u3044\u7269\u5ba2\u306e\u5e73\u5747\u898b\u7a4d\u3082\u308a\u6e80\u8db3\u5ea6\u306f773\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u8cb7\u3044\u7269\u5ba2\u306e\u898b\u7a4d\u3082\u308a\u6e80\u8db3\u5ea6\u3088\u308a\u308262\u30dd\u30a4\u30f3\u30c8\u9ad8\u3044\u306e\u3067\u3059\u300d  <\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u6c38\u7d9a\u7684\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\nMobiquity\u306e <a href=\"https:\/\/www.mobiquity.com\/insights\/moving-the-customer-effort-to-zero-how-insurance-companies-can-create-effortless-user-experiences\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d6\u30e9\u30a4\u30a2\u30f3\u30fb\u30ec\u30f4\u30a3\u30f3(Brian Levine<\/a> )\u6c0f\u306f\u3001\u60aa\u3044\u4f53\u9a13\u304c\u4fdd\u967a\u4f1a\u793e\u3092\u50b7\u3064\u3051\u308b\u4e00\u65b9\u3067\u3001\u826f\u3044\u4f53\u9a13\u306f\u3088\u308a\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3092\u793a\u3059\u3044\u304f\u3064\u304b\u306e\u7814\u7a76\u3092\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002\n\u5177\u4f53\u7684\u306b\u306f\u3001\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u7c73\u56fd\u306e\u4fdd\u967a\u9867\u5ba2\u306f\u3001\u81ea\u5206\u306e\u4f53\u9a13\u3092\u4ed6\u306e\u4eba\u306b\u8a71\u3059\u53ef\u80fd\u6027\u304c40%\u9ad8\u304f\u3001\u82f1\u56fd\u306e\u4fdd\u967a\u9867\u5ba2\u306e91%\u306f\u3001\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u5411\u4e0a\u3059\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-using-smartphone-1024x576.jpg\" alt=\"\" class=\"wp-image-9871\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-using-smartphone-1024x576.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-using-smartphone-300x169.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-using-smartphone-768x432.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/man-using-smartphone.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001\u5b9f\u969b\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u3067\u3057\u3087\u3046\u304b?<\/h2>\n\n<p>\u4fdd\u967a\u696d\u754c\u306e\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u308b\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u306e\u5275\u51fa\u306b\u306f\u591a\u304f\u306e\u8981\u7d20\u304c\u95a2\u308f\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u306f\u7d76\u5bfe\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\n\u300c\u9867\u5ba2\u306f\u3001\u3067\u304d\u308b\u3060\u3051\u5c11\u306a\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u3001\u76ee\u7684\u306e\u7d50\u679c\u3092\u8fc5\u901f\u306b\u9054\u6210\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u300d\u3068\u3001EasySend\u306e\u30b0\u30ed\u30fc\u30b9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b <a href=\"https:\/\/www.easysend.io\/tying-the-customer-journey-in-insurance-together-from-onboarding-to-policy-renewals\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jude Sherman<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u305f\u3060\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u8a71\u3055\u305a\u306b\u4fdd\u967a\u306e\u8cfc\u5165\u3092\u5b8c\u4e86\u3059\u308b\u3053\u3068\u304c\u5e38\u306b\u53ef\u80fd\u307e\u305f\u306f\u671b\u307e\u3057\u3044\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\n\u305d\u306e\u5834\u5408\u3001\u30c7\u30b8\u30bf\u30eb\u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\u3068\u904b\u9001\u696d\u8005\u306e\u5f93\u696d\u54e1\u3068\u306e\u9593\u306e\u5f15\u304d\u7d99\u304e\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u3042\u308b\u3079\u304d\u3060\u3068\u3001SmartFinancial\u306e\u5171\u540c\u5275\u8a2d\u8005\u517cCEO\u3067\u3042\u308b <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2020\/08\/26\/digitizing-the-insurance-experience\/?sh=28f6586b2d8c\" target=\"_blank\" rel=\"noreferrer noopener\">Lev Barinskiy<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u300c\u30c7\u30b8\u30bf\u30eb\u3068\u30d1\u30fc\u30bd\u30ca\u30eb\u3068\u3044\u30462\u3064\u306e\u8981\u7d20\u306f\u4e92\u3044\u306b\u88dc\u5b8c\u3057\u5408\u3046\u3079\u304d\u3067\u3042\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u4eba\u9593\u306e\u3064\u306a\u304c\u308a\u306e\u878d\u5408\u3092\u53cd\u6620\u3059\u308b\u3079\u304d\u3067\u3059\u300d  <\/p>\n\n<p>\u3053\u306e\u6982\u5ff5\u306e\u5177\u4f53\u4f8b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5f62\u3067\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u5c0f\u58f2\u696d\u3068\u540c\u69d8\u306b\u4fdd\u967a\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3001Globant\u306e <a href=\"https:\/\/www.insurancethoughtleadership.com\/chatbots-and-theure-of-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sean Kennedy\u6c0f\u3068Federico Pienovi<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u5b9f\u969b\u3001\u5f7c\u3089\u306f\u4eba\u9593\u306e\u5bfe\u5fdc\u7269\u3088\u308a\u3082\u52b9\u679c\u7684\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002  <\/p>\n\n<p>\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4fdd\u967a\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u53d6\u5f15\u6bb5\u968e\u3067\u611f\u60c5\u3092\u4e2d\u548c\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u300d\u3068\u5f7c\u3089\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u300c\u3042\u308b\u610f\u5473\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306fWeb\u691c\u7d22\u306e\u5ef6\u9577\u7dda\u4e0a\u306b\u3042\u308a\u307e\u3059\u3002\u9055\u3044\u306f\u3001\u3088\u308a\u6df1\u304f\u6398\u308a\u4e0b\u3052\u3066\u3001\u4ed6\u306e\u65b9\u6cd5\u3067\u306f\u30a2\u30af\u30bb\u30b9\u304c\u56f0\u96e3\u306a\u60c5\u5831\u3092\u9867\u5ba2\u306b\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u307e\u305f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u65e5\u5e38\u7684\u306a\u30bf\u30b9\u30af\u3092\u5408\u7406\u5316\u3057\u3001\u4fdd\u967a\u5951\u7d04\u8005\u304c\u4fdd\u967a\u4f1a\u793e\u3068\u53d6\u5f15\u3059\u308b\u969b\u306b\u4e00\u822c\u7684\u306b\u7d4c\u9a13\u3059\u308b\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6392\u9664\u3057\u307e\u3059\u3002\u300d <\/p>\n\n<p>\u3082\u3046\u4e00\u3064\u306e\u4f8b\u306f\u3001\u898b\u8fbc\u307f\u5ba2\u304c\u898b\u7a4d\u3082\u308a\u3092\u53d7\u3051\u53d6\u308b\u30b9\u30d4\u30fc\u30c9\u3068\u5bb9\u6613\u3055\u3067\u3059\u3002\n\u898b\u7a4d\u3082\u308a\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3068\u3001\u9867\u5ba2\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u670d\u3084\u5bb6\u5ead\u7528\u54c1\u3092\u8cfc\u5165\u3059\u308b\u3068\u304d\u3068\u540c\u3058\u3088\u3046\u306b\u4fa1\u683c\u3092\u6bd4\u8f03\u3067\u304d\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3068 <a href=\"https:\/\/www.waterstreetcompany.com\/online-sales-2020\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3001WaterStreet Company<\/a>\u306e\u30c1\u30fc\u30e0\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u3053\u308c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u9867\u5ba2\u304c\u5fc5\u8981\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u81ea\u5206\u3067\u898b\u7a4d\u3082\u308a\u3092\u751f\u6210\u3067\u304d\u308b\u81ea\u52d5\u5316\u3055\u308c\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u898b\u7a4d\u3082\u308a\u30b7\u30b9\u30c6\u30e0\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u3053\u308c\u306f\u3001\u30dd\u30ea\u30b7\u30fc\u7ba1\u7406\u8005\u304c\u901a\u5e38\u4f7f\u7528\u3059\u308b\u5185\u90e8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u518d\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u30c7\u30b8\u30bf\u30eb\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565<\/h2>\n\n<p>\u79c1\u305f\u3061\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308b\u7406\u7531\u3068\u3001\u305d\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u308b\u3079\u304d\u304b\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\n\u305d\u308c\u3067\u306f\u3001\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u304c\u30de\u30fc\u30b1\u30bf\u30fc\u3001\u55b6\u696d\u30b9\u30bf\u30c3\u30d5\u3001\u958b\u767a\u8005\u3092\u3069\u306e\u3088\u3046\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3001\u305d\u3057\u3066\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u4f55\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u306b\u3064\u3044\u3066\u3001\u5177\u4f53\u7684\u306b\u8b70\u8ad6\u3057\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n<p>\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u8a08\u753b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\n\u3064\u307e\u308a\u3001\u5178\u578b\u7684\u306a\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306a\u4eba\u3067\u3001\u5f7c\u3089\u306e\u671f\u5f85\u3092\u62b1\u304d\u3001\u4fdd\u967a\u5546\u54c1\u3092\u8cfc\u5165\u3059\u308b\u969b\u306e\u9053\u306e\u308a\u3092\u7279\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3001 <a href=\"https:\/\/www.majorel.com\/future-customer\/showcases\/digitization-of-the-customer-dialog-in-the-insurance-industry-customer-part-1\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30de\u30b8\u30e7\u30ec\u30eb<\/a>\u306e\u7de8\u96c6\u30c1\u30fc\u30e0\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u4e16\u754c\u3078\u306e\u65c5\u884c\u8a08\u753b\u3067\u3042\u308a\u3001\u9867\u5ba2\u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u95a2\u4fc2\u3078\u306e\u8a08\u753b\u3067\u3059\u300d\u3068\u5f7c\u3089\u306f\u8aac\u660e\u3057\u307e\u3059\u3002\n\u300c\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u4fdd\u967a\u4f1a\u793e\u3001\u305d\u306e\u5546\u54c1\u3001\u307e\u305f\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u63a5\u89e6\u3057\u305f\u3068\u304d\u306b\u3001\u611f\u60c5\u7684\u304a\u3088\u3073\u6a5f\u80fd\u7684\u306b\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u884c\u3063\u305f\u3059\u3079\u3066\u306e\u4f53\u9a13\u3092\u8a18\u9332\u3057\u307e\u3059\u3002\u300d <\/p>\n\n<p>\u6b21\u306b\u3001\u4fdd\u967a\u4f1a\u793e\u306e\u7d4c\u55b6\u5e79\u90e8\u306f\u3001\u6539\u5584\u3092\u4e3b\u5c0e\u3059\u308b\u30c1\u30fc\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u30bb\u30fc\u30eb\u30b9\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c7\u30b6\u30a4\u30f3\u306b\u95a2\u3057\u3066\u81ea\u5206\u305f\u3061\u306e\u610f\u898b\u3092\u6301\u3061\u305f\u3044\u3068\u601d\u3046\u3067\u3057\u3087\u3046\u304c\u3001\u4ed6\u306e\u5c02\u9580\u5bb6\u306e\u58f0\u3082\u5fd8\u308c\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002 <\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306b\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u3068\u30c7\u30b6\u30a4\u30f3\u306e\u30ea\u30fc\u30c0\u30fc\u3092\u542b\u3081\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3060\u3068\u3001\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u4f01\u696d\u3067\u3042\u308bBroadridge\u306e\u6700\u9ad8\u30c7\u30b8\u30bf\u30eb\u8cac\u4efb\u8005\u3067\u3042\u308b <a href=\"https:\/\/www.cmswire.com\/digital-experience\/10-tips-for-building-digital-teams-that-empower-your-customer-experiences\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rob Krugman<\/a>\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u6a5f\u80fd\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3046\u3068\u304d\u306b\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3092\u5ff5\u982d\u306b\u7f6e\u3044\u3066\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u300c\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u3088\u308a\u3001\u512a\u5148\u9806\u4f4d\u306f\u5358\u306b\u305d\u306e\u5834\u306b\u3044\u308b\u4e0a\u7d1a\u8005\u3084\u6700\u3082\u5927\u304d\u306a\u58f0\u3092\u6301\u3064\u500b\u4eba\u306b\u3088\u3063\u3066\u6c7a\u5b9a\u3055\u308c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5e02\u5834\u3068\u9867\u5ba2\u306b\u3088\u3063\u3066\u6c7a\u5b9a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u3066\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u306a\u3044\u306e\u304b\u3092\u4e00\u8cab\u3057\u3066\u518d\u8003\u3057\u3001\u9069\u5207\u306a\u8abf\u6574\u3092\u884c\u3046\u3053\u3068\u3082\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u8ab2\u984c\u3067\u3059\u300d  <\/p>\n\n<p>\u6700\u5f8c\u306b\u3001\u6210\u529f\u3092\u5b9f\u611f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3059\u3079\u3066\u306e\u95a2\u4fc2\u8005\u304c\u6b63\u3057\u3044\u8003\u3048\u65b9\u3092\u63a1\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/industries\/financial%20services\/our%20insights\/time%20for%20insurance%20companies%20to%20face%20digital%20reality\/digital-disruption-in-insurance.ashx\" target=\"_blank\" rel=\"noreferrer noopener\">\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e<\/a> 2017\u5e74\u306e\u30ec\u30dd\u30fc\u30c8\u300cDigital Disruption in Insurance: Cutting Through the Noise\u300d\u3067\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304c\u6280\u8853\u958b\u767a\u3068\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u53cd\u5fa9\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u91cd\u8981\u6027\u304c\u5f37\u8abf\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u958b\u767a\u4e2d\u306b\u9867\u5ba2\u3068\u4e00\u7dd2\u306b\u5546\u54c1\u3092\u30c6\u30b9\u30c8\u3057\u3066\u3001\u5b9f\u7528\u6700\u5c0f\u9650\u306e\u5546\u54c1\u306e\u4f5c\u6210\u3092\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3059\u308b\u3088\u3046\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5373\u5ea7\u306b\u5f97\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/pinning-map-with-hand-1024x683.jpg\" alt=\"\" class=\"wp-image-9861\" srcset=\"https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/pinning-map-with-hand-1024x683.jpg 1024w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/pinning-map-with-hand-300x200.jpg 300w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/pinning-map-with-hand-768x512.jpg 768w, https:\/\/bolttech.io\/wp-content\/uploads\/2024\/09\/pinning-map-with-hand.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u3088\u308a\u826f\u3044\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u306e\u69cb\u7bc9<\/h2>\n\n<p>\u3088\u308a\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u306e\u69cb\u7bc9\u306f\u3001 <a href=\"https:\/\/www.boltinc.com\/insights\/blogs\/local-agents?__hstc=103362207.8432e18fe1b4e270bd8d783f6794e506.1724072077526.1724252449792.1724256511253.9&amp;__hssc=103362207.23.1725259435939&amp;__hsfp=3405490495\" target=\"_blank\" rel=\"noreferrer noopener\">\u6d88\u8cbb\u8005\u76f4\u8ca9<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\nDTC\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u4e0a\u8a18\u306e\u3088\u3046\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u3055\u3089\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3001Global Web Index\u306e <a href=\"https:\/\/blog.globalwebindex.com\/marketing\/direct-to-consumer-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sam Ernest-Jones<\/a> \u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u307b\u3068\u3093\u3069\u306e\u901a\u4fe1\u4e8b\u696d\u8005\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306b\u3001\u30d5\u30a1\u30fc\u30b9\u30c8\u30d1\u30fc\u30c6\u30a3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u5f85\u3064\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\u53ef\u80fd\u3067\u3042\u308c\u3070\u3001\u4e88\u6e2c\u30c7\u30fc\u30bf\u5206\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u3066\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u6700\u3082\u9069\u5207\u306a\u5546\u54c1\u3092\u7279\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3001The Digital Insurer\u306e <a href=\"https:\/\/www.the-digital-insurer.com\/wp-content\/uploads\/2019\/05\/OC-1-How-insuers-can-perfect-customer-journey-in-the-digital-age-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Mark van den Broek<\/a> \u6c0f\u3089\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\n\u307e\u305f\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u30c7\u30fc\u30bf\u5206\u6790\u3092\u4f7f\u7528\u3057\u3066\u3001\u6ce8\u529b\u3059\u3079\u304d\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u7279\u5b9a\u3055\u308c\u305f\u3089\u3001\u4fdd\u967a\u4f1a\u793e\u306f\u5f7c\u3089\u306b\u3075\u3055\u308f\u3057\u3044\u6ce8\u610f\u3092\u6255\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3078\u306e\u6295\u8cc7\u306f\u3001\u9867\u5ba2\u304c\u30d5\u30a1\u30cd\u30eb\u304b\u3089\u843d\u3061\u308b\u306e\u3092\u9632\u3050\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3068\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eLucep\u306e\u5171\u540c\u5275\u8a2d\u8005 <a href=\"https:\/\/lucep.com\/six-ways-to-improve-insurance-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3067\u3042\u308bZal Dastur<\/a>\u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u9867\u5ba2\u304c\u4f7f\u7528\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u4fc2\u306a\u304f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4e2d\u65ad\u3057\u305f\u3068\u3053\u308d\u304b\u3089\u518d\u958b\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u300c\u304a\u5ba2\u69d8\u306f\u3001\u8907\u6570\u306e\u4fdd\u967a\u4f1a\u793e\u3084\u4fdd\u967a\u4ee3\u7406\u5e97\u304b\u3089\u306e\u898b\u7a4d\u3082\u308a\u3092\u6bd4\u8f03\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u300c\u4eca\u3059\u3050\u8cfc\u5165\u300d\u30ea\u30f3\u30af\u306e\u4e0a\u306b\u81ea\u5206\u306e\u8a73\u7d30\u304c\u3059\u3067\u306b\u5165\u529b\u3055\u308c\u3066\u3044\u308b\u306e\u3092\u898b\u308b\u3068\u3001\u7a7a\u306e\u30d5\u30a9\u30fc\u30e0\u3092\u6700\u521d\u304b\u3089\u5165\u529b\u3059\u308b\u4eba\u306b\u6bd4\u3079\u3066\u3001\u9001\u4fe1\u3092\u62bc\u3059\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u300d   <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u306f\u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u306e\u30ad\u30e3\u30ea\u30a2\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u95a2\u3057\u3066\u306f\u3001 <a href=\"https:\/\/www.boltinc.com\/insights\/blogs\/legacy-systems?__hstc=103362207.8432e18fe1b4e270bd8d783f6794e506.1724072077526.1724252449792.1724256511253.9&amp;__hssc=103362207.23.1725259435939&amp;__hsfp=3405490495\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0<\/a> \u306e\u66f4\u65b0\u3082\u540c\u69d8\u306b\u91cd\u8981\u3067\u3042\u308b\u3068\u3001KPMG\u306e <a href=\"https:\/\/home.kpmg\/xx\/en\/home\/insights\/2018\/04\/simplify-the-insurance-customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Will Pritchett\u6c0f\u3068Louise Portelli<\/a> \u6c0f\u306f\u66f8\u3044\u3066\u3044\u307e\u3059\u3002\n\u300c\u591a\u304f\u306e\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6700\u7d42\u72b6\u614b\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u306a\u304f\u884c\u308f\u308c\u305f\u9577\u5e74\u306e\u8cb7\u53ce\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u8cfc\u5165\u3092\u901a\u3058\u3066\u53d7\u3051\u7d99\u304c\u308c\u305f\u30e2\u30ce\u30ea\u30b9\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u8cc7\u7523\u306b\u3088\u3063\u3066\u91cd\u304f\u306e\u3057\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306e\u554f\u984c\u306e\u89e3\u6c7a\u3068\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4f5c\u6210\u306f\u540c\u6642\u306b\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u9769\u65b0\u3057\u3001\u62bd\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u300d <\/p>\n\n<p><em>\u753b\u50cf\u63d0\u4f9b:Viacheslav Iakobchuk \/ \u00a9123rf.com\u3001 <a href=\"https:\/\/unsplash.com\/@thomholmes\" target=\"_blank\" rel=\"noreferrer noopener\">Thom Holmes<\/a>\u3001 <a href=\"https:\/\/unsplash.com\/@alvarordesign\" target=\"_blank\" rel=\"noreferrer noopener\">Alvaro Reyes<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u65e5\u306e\u4fdd\u967a\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u3001\u4fdd\u967a\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30d6\u30ed\u30fc\u30ab\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u304a\u5f97\u306a\u60c5\u5831\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u3053\u308c\u306f\u3001\u4fdd\u967a\u4f1a\u793e\u304c\u4f5c\u6210\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u640d\u5bb3\u4fdd\u967a\u306e\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea [&hellip;]<\/p>\n","protected":false},"featured_media":9886,"template":"","insight-category":[],"class_list":["post-19157","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight\/19157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/types\/insight"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/media\/9886"}],"wp:attachment":[{"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/media?parent=19157"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/bolttech.io\/ja\/wp-json\/wp\/v2\/insight-category?post=19157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}